Courtyard by Marriott Sunnyvale Silicon Valley

Very clean, staff so nice I get charge for a breakfast, then they claim I’m not slow to have it

Clean room

Everything great

Clean, comfortable and easy check in

This is a new hotel. The man that checked us in was not welcoming at all, not even a “hello” He told us nothing at all about amenities, he asked for ID and credit card and that was the welcome. The room was nice but the toilet did not work! We asked to move and then the second room had a TV that didn’t work. Parking is $20 per night. Breakfast options were good and pricey but staff there were great in that area.

Everything is great—there’s a swimming pool and a gym, which is very convenient. Excellent! 👍

I’d book again. It was great and the staff was accommodating.

Bad

Their was a wet spot on the carpet. I assumed maybe someone had dropped something, but it was still wet.

The location was easy and accessible to get to. Their was a wet spot on the carpet. I assumed maybe someone had dropped something, but it was still wet.

Room was comfortable

Price and cleanliness

great customer service, the two ladies were amazing. Helped decide what to get and was very friendly and courteous. We are diabetics and glad they had suger free ice tea. loved about the complimentary waters :) it was awesome because I didn't have time to buy at the store. The persons at the front desk was amazing!!! lady with the curly hair was so friendly! the free tooth brushes and toothpaste was a nice gift to give us also. rooms were nicely made and very clean and slept like a baby prices of the snacks were a little too high and the body wash in the bathroom, we couldn't open it and wasn't able to use it, asked someone to help us open it and they never came.

Disappointing

great customer service, the two ladies were amazing. Helped decide what to get and was very friendly and courteous. We are diabetics and glad they had suger free ice tea. loved about the complimentary waters :) it was awesome because I didn't have time to buy at the store. The persons at the front desk was amazing!!! lady with the curly hair was so friendly! the free tooth brushes and toothpaste was a nice gift to give us also. rooms were nicely made and very clean and slept like a baby prices of the snacks were a little too high and the body wash in the bathroom, we couldn't open it and wasn't able to use it, asked someone to help us open it and they never came.

No complaints here. Everything was great!

wrost breakfast.. way below standard then any avg hotel. spacious room

wrost breakfast.. way below standard then any avg hotel. spacious room

A nice place. I don't understand the extra parking fee. I didn't see that on the website.

Great experience for value. Lots of food options nearby. Heated pool. Friendly staff.

I wish we had a microwave in our room it was only a fridge.Everything else was awesome!

yes

Clean room, beautiful lobby and close to everything you need!

The hotel was clean and room was spacious, perfect location Jacuzzi wasn’t working. Breakfast is not served , it’s like pack and go stuff. Very limited options only.

The hotel was clean and room was spacious, perfect location Jacuzzi wasn’t working. Breakfast is not served , it’s like pack and go stuff. Very limited options only.

Very good

Very good

Asked for a crib or tooer bed never got it, front lady talked like a teen did not pay attention and bad service

Very clean with Ev charging

Clean rooms and quiet

There's a used stocking on the couch, the toilet leaks, , to get my breakfast, staff is only one, she is so slow, waited a long long time. Pool is small, but okay temperature.

Very nice

BEWARE OF $20 PER NIGHT PARKING FEE! I WOULD NOT HAVE STAYED THERE IF I KNEW ABOUT THE ADDITIONAL FEE PIOR TO BOOKING.

Exceptional

Room was clean

Only one bed and we were 4 people Teroble

Superb

comfortable room.

Convenience to airport Walking to our room we saw a razor blade lying on the hallway carpet. Then, entering the room the couch was disassembled and we realized it, along with the carpet, was damp. Upon going to the registration counter to request a new room, I saw an information sheet explaining about the cleaning of rooms. Mentioning it to the Employee working the desk, she appeared to have no idea that was going on After being given a new room, the couch and chair were quite dirty, with bodily oil stains. The television kept turning itself on and off. For breakfast, one had to order at the coffee counter, then full breakfast was delivered on a paper plate with small plastic utensils for a Courtyard by Marriott I simply assumed and expected better. Paying an additional $20 per night for parking was just an added annoyance.

Convenience to airport Walking to our room we saw a razor blade lying on the hallway carpet. Then, entering the room the couch was disassembled and we realized it, along with the carpet, was damp. Upon going to the registration counter to request a new room, I saw an information sheet explaining about the cleaning of rooms. Mentioning it to the Employee working the desk, she appeared to have no idea that was going on After being given a new room, the couch and chair were quite dirty, with bodily oil stains. The television kept turning itself on and off. For breakfast, one had to order at the coffee counter, then full breakfast was delivered on a paper plate with small plastic utensils for a Courtyard by Marriott I simply assumed and expected better. Paying an additional $20 per night for parking was just an added annoyance.

Service was excellent; despite arriving extremely early in the morning, Monty, the front desk staffer, went out of his way to extend courtesy to us.

Good

Staff

Good costumer service and clean

Good

It's a standard marriott experience. Clean mostly. Quiet. All the facilities you expect. Make sure you ask for your bill before you leave. I had an extra $3 added to mine for a drink I never bought.

Great room, great location, nothing to complain about, will sure recommend and return!

Friendly staff and hotel was very clean and smelt nice

Staff was friendly and clean room

The bed was so uncomfortable. I had called in advance for a crib for my baby and there was no crib for him for the first night. Then the front desk called us and told us they had someone coming in at 11pm so they would bring us one. We stayed up until 1am, no show. The next morning we called the front desk again and they said oh no one came, we said no we waited till 1am no one showed. So they had sent someone up with a crib and a blanket and the crib they gave us had a crack in it too. So I made sure my baby didn’t put their finger or anything nearby, very dangerous for a baby. The mattress for us was very uncomfortable didn’t get any sleep. Also had problems with the toilet.

The room was clean and the staff, friendly.

Great!

Good stay and friendly. Ac unit was a bit loud. But overall great stay.

Excellent staff!

The rooms are nice and clean, and the amenities are okay, but no microwave

Never got housekeeping service through all my stay

The staff is really terible with service, im disappointed on how the treatment is.

i never eat breakfast im not really sure how to feel

Nice

It's depends your neighbors, the fourth floor customer is very noise, just like playing football until 3am

I had a very disappointing stay at this hotel. My room never received room service, despite my stay lasting long enough that this should have been standard. When I needed fresh towels, none were provided, which was extremely inconvenient and unhygienic. To make matters worse, there were ants in the shower, which is completely unacceptable for any hotel. Overall, this was an uncomfortable and frustrating experience, and I would not recommend this hotel to others.

The room was disgusting. There were ants everywhere on the floor, near the bed, even on the walls. On top of that, when I walked into the entrance, there was literal dog poop just sitting there. Completely unacceptable. I didn’t even stay because the conditions were that bad. And when I tried to get a refund, the process was made way more difficult than it needed to be. Definitely would not recommend this property to anyone.

Ants in the rooms.

Room is clean and well maintained. Like the bed a lot. Good bathroom set up too. Will go again.

Clean room, and good price

Big room and comfy bed. Overall very nice stay. I will come again if needed.

I specifically didn’t like that I saw a bug on the bed. Something about that threw me off.

be sure to request a room away from the street side of hotel. water pressure is great. parking safe

Great stay highly recommend

The hotel was great! Everything about it was fantastic, especially the price!

Super friendly staff, very clean, all around great place to stay.

Good

Shower was dirty

Safe

The Concierge at the front was very sweet! She was a good chat!

The cleaness

OK

The manager personally arranged for the bed to be lowered in order to accomodate my daughter who is in a wheelchair.

Amazing place we checked out a couple minutes afterwards because we had such a great night and no one came knocking on our door to rush us out I definitely recommend this place 100%thank you for making our stay unforgettable 💗

Rooms were clean and comfy. Rooms were quite small compared to pictures. But overall staff and facility was great. And the gym room was great.

Nice hotel clean and nice customer service

Very nice staff

Charging $15 per day for parking is ridiculous…especially in an area with more than enough parking at every business, space is not limited. Seems very ticky tack, like Spirit Airlines…

We came pretty late at night and the front desk staff were so accommodating and welcoming. Bathroom was realllly clean and room was good size for price

Everything was beyond expectations! Thank you!

Good

The place was nice and clean. New hotels with everything up to date. They only bad thing was the they did not have coffee at the front desk. They only had a Starbuck that also managed their breakfast. They offered breakfast with a booking but the selection was poor. They basically toasted burritos. Not sure if the burritos were frozen.

Beautiful hotel

We stayed in a room with 2 queen bed. The room is very clean and spacious. The only downside is there is no microwave oven. I would still stay if I come back to this area.

The hotel was in a convenient location to shopping and restaurants as well as easy access to freeways.

Location

I asked him what the point of booking was, and if I hadn’t shown up, would they have still charged me. He admitted they would have. So I told him they shouldn’t have given my room away in the first place. Instead of resolving the issue, the staff member got defensive and argumentative. He was a bald man, possibly Persian or Latino, and claimed his name was “Mark,” though I seriously doubt that was his real name. He promised me that the next day I’d be moved to a regular King room. The next day came, and again he gave the same excuse: “We’re sold out.” When I spoke with a different front desk staff member, he bluntly said: “You got played.” I would suggest stay somewhere else. Or check in early. Also, the bathrooms have a sliding door with no locks.

The employees were happy and helpful at all times. The only thing that I am waiting on is a credit to a 60.00 charge that is not explained. The overall experience was super. We were here for my son's Stanford Graduation, so it was great all around.

Just want to give a shoutout to Nick. He helped us out far more than he needed to. Hope management sees this and gives him the raise he deserves. We checked in at around 11pm and he still had great energy. Thanks, Nick!

Gross.

Lovely!

The room is very clean. The vibe is friendly.

Great location, clean, well maintained

This property will nickel and dime you — they charge an unlisted $20 parking fee to stay in their uncovered lot. We also ordered breakfast on Expedia for our room of 3 adults for an extra charge, but they only offered two meal vouchers.

Great customer service and conveniently located near dining and shopping centers.

Excellent

From customer service and comfortable stayed satisfactory nevertheless they gave us a room from second floor and my husband and I walked all the way at the end of the hallway. You see my husband is handicap. He’s having difficulty walking long distance. I requested near by the handicap parking space and near exit. Maybe that’s the only available spot. Overall we enjoyed staying at your hotel. Thank you!

Super friendly staff, spotless, rooms are very spacious and my kids loved the chick fil a next door. Definitely staying here again.

No coment

Great stay. Clean and what we expected.

This hotel is beautiful! Super clean! Unfortunately Hotels.com has it listed that a king room with pullout couch will sleep 4 people. It does not. It is only a twin size pullout. I took that concern to the front desk and they put me in a 2 bed room at no extra charge. So I would say the service here is top notch. Just be aware when you book, that the king bed room does not in fact sleep 4 people. Hopefully Hotels.com will fix this asap!

The internet was not working upon arrival (thus no room keys and needed to be escorted to rooms), beds uncomfortable, plugs and outlets were not working, lighting was not good, no complimentary breakfast. We LOVED Manny at the bar. Best part of the stay.

Check on service was fast and polite.

Frontdesk was nice

Having to stay here just made my trip way more relaxing and comfortable!

Parking fee

When we got to our room there was a man in the room that worked for the hotel. He was a facilities type person. He just excused himself and left. This kind of freaked out my wife and she wasn’t sure she felt comfortable there. We tried to watch tv but it didn’t work. I looked around and found the cable completely unplugged for the cable. I fixed it. Then the toilet wouldn’t flush. The valve float kept sticking and so we had to keep pushing it down so it would fill the tank. Not what I expected from a Hilton hotel. Staff was rude but wasn’t friendly either.

What can you say Marriott is a classy business. The rooms are up to date. The staff is quick to help you with anything anytime. I would definitely stay again. I think i got lucky with the price!!

No remote for TV. Front desk said a maintenance person would be up to my room. No one came after 1 1/2 hours. I finally asked to be moved to a new room with a working TV. New room was freezing and the window was open when we arrived. The heater would not go on. After messing with the wall thermostat, I finally figured out that the heater was unplugged. There was a remote for the TV this time, but when I turned on the TV, it said "No Signal", so we still were unable to watch TV.

The room was spacious and staff were so friendly!

Great service , room cleaned and items respected. Our 2 nd stay in 2 years . We’ll be back.

I could not close and open the bathroom for shower or use the restroom. It is so hard to open and close the sliding door for bathroom.so we need to fully open while we staying!! It is very inconvenient and worst memory

Nice

Property was under renovation and I didn’t like that. That should have been stated clearly in the beginning while looking at the property.

Overall trip was great. It was a quick family staycation for our family. Loved the complimentary coffee and chocolate chip cookies in the evening.

Horrible. The Marriott had pre-arranged to have ALL the water turned off during Christmas and didn’t notify the guests until check in. They had flyers printed at the front desk informing their customers that the night of Dec. 23rd will have NO WATER from 9pm-6am . They should’ve told us. But wait, there’s more. They also had a flyer saying that there was no food service, no bar service, no cafe service for the entire Christmas holiday. We were told to hurry up & use the bathroom because we only had flush. The next morning, surprise!! No water. We checked out & spent the next 2 hours trying to find another hotel & ended up having a wonderful stay at The Hilton. This is our 2nd or 3rd bad Marriott experience. Never again

Everything was clean and quiet. My only issue was at the time of our stay. The hot water wasn't working. You had to run the water for awhile for it to even get warm. I overheard the maintenance guy say it wouldn't be fixed until Monday. We checked in Thursday night. Aside from that it was a nice stay.

There was construction going on and affected my.sleep, thr gym and the cafe. The front desk people are lazy and absolutely clueless. I will never stay here again

Nice hotel! Will definitely stay again!

Hotel is under renovation and didnt even provided signs. The pool was in front of us and people were so loud we couldn’t even rest. The AC was broken! Such a waste of money!!

The hotel was under construction. The bed was extremely uncomfortable. The room was extremely claustrophobic. Very disappointing for a Marriott hotel.

Not good at al. The one time we wanted to enjoy our hotel we could not enjoy any of the amenities they had. Seems like they were short staffed or most staff didnt know their job duties. The pool and jacuzzi was taken over by tons of kids and there were no rules enforced. When asked for the fire pit to be turned on the employee stated "they never showed me how to work it" and then left it at that. The wifi in the room did not work and we couldnt watch anything online. Also when asking for room service one employee stated i had to go down myself to get what i needed because their staff was too busy and the kitchen stated the same when we wanted to order food

Cleanliness

Close access to highways. Clean and safe.

Hotel was nice and clean but a lot of amenities were not available.

Centrally located, comfortable room, friendly and helpful associates.

It worked for what I needed it for!

The place is really nice. It was clean, the staff friendly and they gave chocolate chip cookies, which was great.

It is a good property but a little run down property.

Excellent property.

Our room was clean and quiet

We were there for 2 nights. We went out all day and when we came back the rooms had not been cleaned and no more towels or water glasses were replenished. I called the front desk and she tells me because we only spent 2 nights you have to ask for room service. There is no sign nor anyone told us this. For almost $200 a night I want my bed made. In need up going to get more towels and making the bed myself. Sorry Marriott you lost a customer. If I wanted to make my own bed I would of stayed home.

Excellent

Good

Staff was super nice and accommodating, place was super clean. All I can ask for.

Nice and clean

Safe, quiet, and clean. Good for an overnight stay.

There is no answer at the front desk. Front desk was busy with guests. There were only 3 towels for 4 people, and we did not have enough time to request more the day of check in. No answer at front desk after 3 calls, my husband had to go to reception and request some clean towels.

The staff was excellent. Thank you for a wonderful stay!

Confortable bed, great shower and very quiet in the room!

Average. Bed sheets, towels, and blanket were stiff and rugged. The night staff that checked me in was not super friendly and overcharged the incorrect card.

For starters, the checkin was horrible, took almost half an hpur !! Im a Bonvoy member , the staff were really unprofessional and very rude. The Manager Nikobe and other giy ere totally ignorant and just mean to us.

The beds were very hard. We didn’t have good sleep. Also the lobby and hallways and elevators always had trash and food on the ground.

Came for a baseball trny at Twin Creeks. Very quick drive and there’s a PF Chang 1/2 block away. Easily fit 4 people.

Hotel was fine for a night, nothing special or would draw me back unless I had to. We stayed for a concert nearby and we knew the area. It was clean, safe, and quiet for having our room on El Camino.

This place was wonderful. My family and I loved our stay here. Checking in and out was quick .The staff was very friendly and always available. Our room was very clean and fresh. I will definitely be coming back

Clean and great service

The lady in the front desk at night shift on Tuesday night could be more gentle because is hard to ask any question with her attitude

Friendly staff, quick cheking.

Parking for an empty lot was annoying. My toilet ran all night with a whistling sound. And my room wasn’t ready at 3pm. Nice room and hotel but probably won’t be staying here again.

Very nice and clean. Im only rating it a 4 star because the thermostat in the room is set to 72F and cannot be adjusted to a highier temperature on colder nights. My kids were cold and have to use the sheets only. Also no towels were brought out to the swimming pool. Overall, the stay was great.

They said the hotel is over booked even after confirmation of booking by the hotel and Expedia when we checked in. They charged us for relocation at another hotel . They should have given the relocation for free since they were overbooked and couldn't provide us a room.

Fantastic

Loved it here. When visiting nor-cal I will be coming here again. We came to attend a Luke Combs concert at Levi stadium and it was close by.

We checked in after a 4 hour drive from Lake Tahoe and went straight to bed to be awaken by an extremely loud false alarm siren in which took 20 minutes to turn off!! Couldn’t go back to sleep and had a rough night. No apologies from the front desk! Terrible !!

the service is bad

Was very accessible rooms, employees are so helpful and kindness.

Excellent

A good stay overall

Fair price for a nice room, suited our needs plus the Starbucks was a win.