Holiday Inn Express & Suites Summerville by IHG
About Holiday Inn Express & Suites Summerville by IHG
Located 23 miles from Hampton Park, Holiday Inn Express & Suites - Summerville by IHG offers 3-star accommodations in Summerville and has a seasonal outdoor swimming pool, a fitness center and a shared lounge. Among the facilities at this property are a 24-hour front desk and a business center, along with free WiFi throughout the property. The hotel features family rooms. All rooms in the hotel are equipped with a flat-screen TV with satellite channels and an iPod docking station. Breakfast is available, and includes buffet, continental and American options. Holiday Inn Express & Suites - Summerville by IHG has a sun terrace. The Citadel is 23 miles from the accommodation, while The Citadel Daniel Museum is 23 miles from the property. Charleston International Airport is 12 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel generally meets expectations with clean rooms, comfortable beds, and friendly staff. The breakfast is often praised, but some guests have experienced issues with the pancake machine. Some guests have encountered problems with room availability, check-in process, and overcharging.
- Clean rooms
- Comfortable beds
- Room availability issues
- Problems with check-in and overcharging
- 5/5
Great
- 4/5
Very good
- 4/5
check in very slow, staff very good, breakfast good
- 4/5
About 30 minutes out of the way off 95 But it was clean and comfortable.
- 5/5
The Pool, Breakfast, Bed & Showers Everything Was Perfect
- 5/5
Very nice hotel. Clean, updated, and quiet. It is close to everything. Excellent value. N/A
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
Clean room, excellent customer service, really helpful when I got locked out of the room
- 5/5
Upon check in we discovered that there were crumbs and debris on the floor of our room. After going to the front desk asking if there was a vacuum I could use, the person at the desk informed me that there was no cleaners on site at this time and that the vacuums were locked up. Thankfully he was able to get us into a different room that did not have these issues. The gym was pretty basic with some dumbbells going up to 50lb and some treadmill and elliptical machines. The breakfast was excellent, eggs, sausage, pancakes, oatmeal it was all great and the staff kept it well stocked. Very satisfied with my stay.
- 2/5
Dirty everywhere. The floors in the check in area were dirty. Elevator floors and walls were dirty. Breakfast was good. Long wait to check in.
- 5/5
Room met and exceeded my expectations. The staff is extremely friendly and helpful.
- 5/5
This is the second time we have stayed here… it is clean, staff is SO friendly and helpful…
- 4.5/5
The location and friendly staff. Nothing
- 4.5/5
The location and friendly staff. Nothing
- 3/5
Not the most helpful maintenance staff.
- 5/5
REALLY LIKE THE PLACE, WE TRAVEL OFTEN AND THIS WAS ONE OF THE BETTER PLACES THAT WE HAVE EVER STAYED IN NO COMPLAINS
- 3/5
We picked this property because of the included breakfast, pool, and gym space. The breakfast was hot with choices of eggs, sausage gravy and biscuits, sausage, oatmeal, pancakes, and juices. The pool was very cold but clean. The seating around the pool was disappointing. There were only 3 lounge chairs and one was broken. There were a couple of regular chairs as well. The gym space was nice and available at any time. The location was convenient and the staff were very pleasant.
- 5/5
Check in was a breeze. Plenty of options for breakfast!
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
REALLY LIKE THE PLACE, WE TRAVEL OFTEN AND THIS WAS ONE OF THE BETTER PLACES THAT WE HAVE EVER STAYED IN NO COMPLAINS
- 5/5
Breakfast was great, very tasty
- 5/5
The room was clean, bed was soft, staff friendly!
- 5/5
N/A
- 5/5
Breakfast was wonderful! I did have to work a little, so the desk was perfect. Very clean and comfortable. N/A
- 5/5
Breakfasts great
- 4/5
Everything was good!!
- 4/5
Everything was good!!
- 5/5
Exceptional
- 4/5
Na
- 5/5
Amazing! Totally nice and breakfast was delicious
- 3/5
The room was old and needed
- 1/5
In the room I found two cockroaches, supposedly the manager was going to solve it to reach a fair refund agreement and never got an answer!
- 5/5
Exceptional
- 4/5
- 0.5/5
I didn't wait. The Holiday Inn charged my debit card an extra $50 for incidentals on March 6 and assured me that it would be returned to my bank in 7 to 10 days; 2weeks later, no return. The manager said she was searching but my name was misspelled, but she found it, and I would receive it in 24 to 48 hours. I did not. A week later I was told that it was lost in the Opera system but found; once again I was assured that I would receive it in 24 to 48 hours. I did not receive it. I called a third time, and she hung up on me. Then I contacted the corporate level, and they said that the hotel is responsible for returning it to me. Booking.com has warned me that suspicious activity has happened on my account.
- 0.5/5
I didn't wait. The Holiday Inn charged my debit card an extra $50 for incidentals on March 6 and assured me that it would be returned to my bank in 7 to 10 days; 2weeks later, no return. The manager said she was searching but my name was misspelled, but she found it, and I would receive it in 24 to 48 hours. I did not. A week later I was told that it was lost in the Opera system but found; once again I was assured that I would receive it in 24 to 48 hours. I did not receive it. I called a third time, and she hung up on me. Then I contacted the corporate level, and they said that the hotel is responsible for returning it to me. Booking.com has warned me that suspicious activity has happened on my account.
- 5/5
Nicely maintained and very comfortable beds
- 5/5
The Hotel Was Amazing Experience! The staff greeted us and told us the activities to do around the State ! Once we check in to the Room , it was spacious & clen! Plus the beds are very comtorble to sleep ! Plus the breakfast was delicious perfect selection to start your morning ! Plus I love the coffee machine 24/7 I would recommend this Hotel to anyone !
- 5/5
Exceptional
- 4/5
The milk was all expired! They ran out of eggs . The pancake maker was not working. They start breaking the breakfast down and closing it 15 minutes before it closes . At 9:15 the cinnamon rolls were turned off and sit aside so they were getting cold. The grits were dried out. In Tuesday morning the attendant was rude. The other days the attendants were nice. Overall the place was great but this part about breakfast needs work!!!
- 5/5
Breakfast is good and parking is easy.
- 4/5
everything was wonderful!!
- 5/5
Always good
- 0.5/5
Pool was closed and wasn't made aware until after I checked in... Req a refund and didn't stay
- 5/5
Exceptional
- 0.5/5
Pool was closed and wasn't made aware until after I checked in... Req a refund and didn't stay
- 5/5
Yes
- 5/5
Did not use either one
- 5/5
Everything was great
- 5/5
Room was spacious in my opinion. Clean. Room and the outside. Good experience.
- 5/5
The rooms offered ample space & very comfortable bedding. The location is perfect - the area offers many restaurants and stores for light shopping. The complimentary breakfast offered plenty of fresh options, both for eating in or taking to go. Parking was safe and convenient.
- 0.5/5
Bad
- 4/5
Very good
- 2.5/5
The rooms were clean Traffic Traffic Traffic! Constant traffic noise.... perhaps don't book a room on the front side of hotel.
- 2.5/5
The rooms were clean Traffic Traffic Traffic! Constant traffic noise.... perhaps don't book a room on the front side of hotel.
- 5/5
Exceptional
- 5/5
Clean and the greatest clerk I have ever met
- 5/5
Room was ready when we checked in. Breakfast was excellent again (reason we returned). Saves us money because buying 2 breakfast for two day would have cost 40 for each day. Our room rate nets out to 100.00 per day. The Holiday Express is next to Food Lion Grocery convivence shopping ample parking.
- 4/5
Nice clean hotel and good breakfast options.
- 5/5
Pretty solid stay for the rates. Overall nice facilities and rooms, would recommend. 9/10
- 5/5
Clean and efficient checkin
- 5/5
Property and room were clean. Breakfast was plentiful and delicious.
- 5/5
The room was large, clean, and comfortable. The only complaint is the outside noise. It is near a very busy road and at times it was loud. Other than that it was great. I would definitely recommend staying here. It is close to everything you need.
- 5/5
I go there for business. Everything was great and immaculate. Staff was very helpful.
- 4/5
Good
- 5/5
Everything was gucci!!
- 5/5
Room was comfortable and clean, staff was friendly!
- 5/5
Clean, safe environment and convenient location N/A
- 5/5
One of the cleanest hotel rooms I've stayed in. Front desk accommodated my room request. Free breakfast was good.
- 4/5
Clean, good staff, convenient location No soda machine or drinks after breakfast.
- 1/5
Deposit of $50 was not refunded along w/stolen watch. I was told that booking company will send receipts & company (hotel) will follow up/ address watch. To no avail. Pls note I was also asked to returned to room to look for watch.
- 5/5
Th a room was clean. Staff very helpful and friendly.
- 5/5
Th a room was clean. Staff very helpful and friendly.
- 5/5
When I first got to the hotel by the looks of the parking lot and surrounding area, I was really skeptical about how it would be and look on the inside. Definitely don’t judge a book by its surrounding covers. The hotel is very nice inside! Room was easy to keep cool and very clean. All the Staff were always very friendly, respectful, polite and helpful! My towels were replaced daily and trash taken out and room serviced. The breakfast was awesome! There was something for us all! My kids loved the pancake maker and the food taste great!! I didn’t like the parking. You just have to get there earlier than others to be able to get a good spot. It seemed like a lot of work trucks were taking up spots. I also didn’t like being locked out of my room for over 30 minutes. The key wouldn’t work when I returned from getting ice but front desk clerk was quick to jump in and help me. There just needs to be a better system for when the keypad dies and needs to be charged. A system could have been used to see how low the battery was or something to prevent it dying on me and locking me out. But that wouldn’t stop me from returning.
- 5/5
Front desk was friendly and accommodating. Check-in was quick and efficient. She answered my question while processing my registration. Room was very comfortable. The breakfast was great with large selection of tasty food: grits, toast, oatmeal. scramble eggs; omelets, bagels, biscuits, muffins, sausages, links, white sausage-gravy coffee, tea, juices, fresh fruits. Better than staying at home
- 5/5
Front desk was friendly and accommodating. Check-in was quick and efficient. She answered my question while processing my registration. Room was very comfortable. The breakfast was great with large selection of tasty food: grits, toast, oatmeal. scramble eggs; omelets, bagels, biscuits, muffins, sausages, links, white sausage-gravy coffee, tea, juices, fresh fruits. Better than staying at home
- 4/5
When we arrived
- 4/5
When we arrived
- 4/5
I did not get my deposit back
- 5/5
Good
- 5/5
Good
- 5/5
Clean room, staff was very cordial. Breakfast was good.
- 5/5
Clean room, staff was very cordial. Breakfast was good.
- 5/5
Had a pleasant stay! From walking in very clean great customer service, and breakfast was great!
- 5/5
Had a pleasant stay! From walking in very clean great customer service, and breakfast was great!
- 5/5
Clean room and great staff
- 5/5
Clean room and great staff
- 5/5
Marissa was amazing. She was super helpful with check in and allowed me to set up a surprise bouquet for my new bride. Great customer service!
- 5/5
Marissa was amazing. She was super helpful with check in and allowed me to set up a surprise bouquet for my new bride. Great customer service!
- 5/5
The hotel was good and the breakfast was awesome
- 5/5
The hotel was good and the breakfast was awesome
- 4/5
All great just TV wasn’t working in and out screen frozen. Toilet wouldn’t flush fully. Had to flush several times . Black out window screen did not work .
- 4/5
All great just TV wasn’t working in and out screen frozen. Toilet wouldn’t flush fully. Had to flush several times . Black out window screen did not work .
- 5/5
Everything staff was pleasant, breakfast was great as well . Hotel it self was clean. There’s nothing that I didn’t like.
- 4.5/5
Shower curtains in rough condition
- 5/5
It was clean and in close proximity to everything. Loved it!
- 5/5
Clean room good bed good breakfast! All you nees
- 5/5
Clean room good bed good breakfast! All you nees
- 5/5
Everything was GREAT! N/A
- 5/5
I thought the breakfast was exceptional and the service was spot on. I was really impressed with the cleanliness of the room and the friendliness of the staff. Thank you for a great experience. I will be staying there again. Nothing, I thought everything was great.
- 5/5
Staff and room was lovely No complaints
- 5/5
Staff is very friendly and helpful!
- 5/5
The breakfast was good and fulfilling. The room was nice and clean. N/A
- 5/5
I always feel safe here.
- 5/5
I always feel safe here.
- 5/5
Rooms were very clean and the breakfast in the morning was delicious!
- 5/5
Rooms were very clean and the breakfast in the morning was delicious!
- 4.5/5
Yummy biscuits lol
- 5/5
It was well maintained and comfortable
- 5/5
It was well maintained and comfortable
- 4/5
Stay was great overall. Only issues were breakfast was pretty much gone 15 minutes before it was to close. Biggest complaint is the day we were checking out, we went for breakfast at 8:00am and went back to our room and our keys had already become inactive. Check out is 11:00. Keys should work until that time or when desk is notified of our check out. This is very frustrating when that happens!
- 4/5
Stay was great overall. Only issues were breakfast was pretty much gone 15 minutes before it was to close. Biggest complaint is the day we were checking out, we went for breakfast at 8:00am and went back to our room and our keys had already become inactive. Check out is 11:00. Keys should work until that time or when desk is notified of our check out. This is very frustrating when that happens!
- 4/5
- 4/5
- 4/5
Clean rooms but was woke up at 630 am with two rings from room phone (had to be front desk), did not answer it. Then around 8am knocking loud on door saying house keeping even though had door hanger on knob saying no service. We are late sleepers so we cancelled our two night stay and went elsewhere the next nite. It’s the little things that matter. So 4 stars
- 4/5
Clean rooms but was woke up at 630 am with two rings from room phone (had to be front desk), did not answer it. Then around 8am knocking loud on door saying house keeping even though had door hanger on knob saying no service. We are late sleepers so we cancelled our two night stay and went elsewhere the next nite. It’s the little things that matter. So 4 stars
- 5/5
When I checked in, I was immediately met with warmth and hospitality. The front desk personnel were amazing, and they even upgraded my room. It is hard to come by great customer service these days, so it was refreshing when I experienced that upon arrival. Also, my hotel room was very clean and the breakfast was decent. I highly recommend!
- 5/5
When I checked in, I was immediately met with warmth and hospitality. The front desk personnel were amazing, and they even upgraded my room. It is hard to come by great customer service these days, so it was refreshing when I experienced that upon arrival. Also, my hotel room was very clean and the breakfast was decent. I highly recommend!
- 5/5
They were out of all of their snacks, Nothing to buy.
- 5/5
Clean Na
- 5/5
Everything was great!!
- 5/5
Everything was great!!
- 4.5/5
All no complaints
- 5/5
Nice & clean. Comfortable beds. The breakfast was excellent!
- 5/5
Nice & clean. Comfortable beds. The breakfast was excellent!
- 4/5
The air stopped working in our room, but they were able to switch us to another room quickly. Good breakfast too.
- 4/5
The air stopped working in our room, but they were able to switch us to another room quickly. Good breakfast too.
- 5/5
Clean, spacious room, comfortable bed and pillows without a detergent fragrance, good breakfast, coffee at any time, nice staff, quiet
- 5/5
Clean, spacious room, comfortable bed and pillows without a detergent fragrance, good breakfast, coffee at any time, nice staff, quiet
- 1/5
Tiffany at front desk HAS A MAJOR HYGIENE ISSUE
- 4/5
Great
- 4/5
Great
- 5/5
Clean room and awesome staff
- 5/5
Clean room and awesome staff
- 4/5
Great time
- 4/5
Great time
- 5/5
Clean comfortable room and girls at front desk were excellent
- 5/5
Clean comfortable room and girls at front desk were excellent
- 5/5
Clean room, friendly staff and quiet!
- 5/5
Clean room, friendly staff and quiet!
- 1/5
Found 2 cockroaches crawling on the walls.
- 1/5
Found 2 cockroaches crawling on the walls.
- 5/5
Clean and convenient, staff was very nice.
- 5/5
Clean and convenient, staff was very nice.
- 5/5
Everything
- 5/5
Everything
- 5/5
Very comfortable and clean room. Spacious room and bathroom. Pleasant and helpful staff.
- 5/5
Very comfortable and clean room. Spacious room and bathroom. Pleasant and helpful staff.
- 5/5
Staff was great, check in was quick. Hotel was very clean and rooms were pleasant. Hot breakfast was a nice bonus.
- 5/5
Staff was great, check in was quick. Hotel was very clean and rooms were pleasant. Hot breakfast was a nice bonus.
- 5/5
The staff were kind and friendly
- 5/5
The staff were kind and friendly
- 5/5
Loved location for my trip. Stayed 1 night. All staff were very nice.
- 5/5
Loved location for my trip. Stayed 1 night. All staff were very nice.
- 4/5
I don’t give 5 starts because the tv was really awful just 10 channels to watch no news and mostly sports .. a shower hat would be helpful.. I didn’t get the breakfast only coffee and was very good .. other then that was good ..very clean ..
- 4/5
I don’t give 5 starts because the tv was really awful just 10 channels to watch no news and mostly sports .. a shower hat would be helpful.. I didn’t get the breakfast only coffee and was very good .. other then that was good ..very clean ..
- 4/5
Great place to stay and good location
- 4/5
Great place to stay and good location
- 5/5
Nice room, quiet and relaxing I enjoyed it thank you
- 5/5
Nice room, quiet and relaxing I enjoyed it thank you
- 5/5
This was a one night stay on our way to Cypress Gardens and then Charleston. Room was quiet, except for the loud air conditioning unit which we had to turn off. Room was clean and fairly spacious, breakfast was ok.
- 5/5
This was a one night stay on our way to Cypress Gardens and then Charleston. Room was quiet, except for the loud air conditioning unit which we had to turn off. Room was clean and fairly spacious, breakfast was ok.
- 5/5
The lady checking us in was so friendly!
- 5/5
The lady checking us in was so friendly!
- 5/5
Staff was exceptional!! Though we had some discrepancy they worked tirelessly and politely to resolve it. They showed they really cared.
- 5/5
Staff was exceptional!! Though we had some discrepancy they worked tirelessly and politely to resolve it. They showed they really cared.
- 5/5
as a disabled person i was excited to see the openings large and a walk in shower with seat already installed! great staff and was very helpful!
- 5/5
as a disabled person i was excited to see the openings large and a walk in shower with seat already installed! great staff and was very helpful!
- 5/5
Great location. Super clean with updated amenities. Great breakfast options to choose from
- 5/5
Great location. Super clean with updated amenities. Great breakfast options to choose from
- 5/5
Not bad for a free breakfast every morning. Everyone was friendly. Hotel was clean. Food Lion is right next to it. A ton of places to eat are across the street. Charleston is about 30 minute drive. I would stay again.
- 5/5
Not bad for a free breakfast every morning. Everyone was friendly. Hotel was clean. Food Lion is right next to it. A ton of places to eat are across the street. Charleston is about 30 minute drive. I would stay again.
- 5/5
Nice hotel
- 5/5
Nice hotel
- 5/5
The hotel looked nice and very clean, I was most excited for breakfast to be honest, most hotel’s breakfast aren’t great but that’s where we can get our money’s worth. And I was shocked by the abundance of breakfast items to choose from. Had breakfast every morning I was there!
- 5/5
The hotel looked nice and very clean, I was most excited for breakfast to be honest, most hotel’s breakfast aren’t great but that’s where we can get our money’s worth. And I was shocked by the abundance of breakfast items to choose from. Had breakfast every morning I was there!
- 5/5
We had an amazing stay! Great, courteous staff! Amazing breakfast!
- 5/5
We had an amazing stay! Great, courteous staff! Amazing breakfast!
- 5/5
The room is clean and comfortable
- 5/5
The room is clean and comfortable
- 5/5
Excellent breakfast choices!
- 5/5
Excellent breakfast choices!
- 1/5
Everything looked clean but we ended up being bitten by bed bugs. There are a lot of bites. When we asked for a manager we could not see them until after 10 a.m. and we could not wait. The lady at the desk took all of the info and looked at the bites and noted them. She promised the manager would call me and they did not. The person in charge of cleaning happened to be there to witness everything also. She left in a hurry once she saw all of my bites. She told the other lady she would be back but I never saw her again. I want a refund for all of the problems this has caused.
- 1/5
Everything looked clean but we ended up being bitten by bed bugs. There are a lot of bites. When we asked for a manager we could not see them until after 10 a.m. and we could not wait. The lady at the desk took all of the info and looked at the bites and noted them. She promised the manager would call me and they did not. The person in charge of cleaning happened to be there to witness everything also. She left in a hurry once she saw all of my bites. She told the other lady she would be back but I never saw her again. I want a refund for all of the problems this has caused.
- 3/5
The room was clean and the hotel itself a very clean environment. The shower door in our bathroom was difficult to open. The walls are apparently very thin as we could hear our neighbors conversations clearly at midnight. Our air conditioner was also struggling to work and made loud noises all night. Would not stay here again.
- 3/5
The room was clean and the hotel itself a very clean environment. The shower door in our bathroom was difficult to open. The walls are apparently very thin as we could hear our neighbors conversations clearly at midnight. Our air conditioner was also struggling to work and made loud noises all night. Would not stay here again.
- 5/5
Conveniently located. Social and polite staff. Clean
- 5/5
Conveniently located. Social and polite staff. Clean
- 2/5
Cleaning supplies and rag left in bathroom and on personal items
- 2/5
Cleaning supplies and rag left in bathroom and on personal items
- 4/5
Ok. Now wow.
- 4/5
Ok. Now wow.
- 3/5
Good stay!
- 3/5
Good stay!
- 5/5
The staff is always friendly and personable. The room itself was clean and fresh. Definitely recommend this property!
- 5/5
The staff is always friendly and personable. The room itself was clean and fresh. Definitely recommend this property!
- 5/5
Good hotel we have used many times.
- 5/5
Good hotel we have used many times.
- 5/5
Clean and well laid out. Breakfast was spot on.
- 5/5
Clean and well laid out. Breakfast was spot on.
- 3/5
My only complaint was a group of people that completely took over the entire lobby dinning area. With liquor bottles stacked on the tables and loud, racial remarks being made. Not comfortable having my 3 young kids there wanting to make hot chocolate right beside all that .
- 3/5
My only complaint was a group of people that completely took over the entire lobby dinning area. With liquor bottles stacked on the tables and loud, racial remarks being made. Not comfortable having my 3 young kids there wanting to make hot chocolate right beside all that .
- 4/5
Pool area was not very inviting. Breakfast food could vary a bit. Was the same every morning. Change it up a bit. Pancake machine was terrible.
- 4/5
Pool area was not very inviting. Breakfast food could vary a bit. Was the same every morning. Change it up a bit. Pancake machine was terrible.
- 5/5
Great experience
- 5/5
Great experience
- 5/5
We really enjoyed our stay. Felt very safe and the kids loved the pool!
- 5/5
We really enjoyed our stay. Felt very safe and the kids loved the pool!
- 5/5
Nice
- 5/5
Nice
- 5/5
We were very happy with our stay.
- 5/5
We were very happy with our stay.
- 5/5
Gracious accommodations with the warmth and charm of true Southern hospitality!
- 5/5
Gracious accommodations with the warmth and charm of true Southern hospitality!
- 5/5
I love the clean room and staff
- 5/5
I love the clean room and staff
- 5/5
Great breakfast buffet and nice walk in shower
- 5/5
Great breakfast buffet and nice walk in shower
- 5/5
Overall great no issues
- 5/5
Overall great no issues
- 4/5
Had a great stay and bed was very comfortable.
- 5/5
The hotel was very clean and had great amenities. I liked that their was pump hand soap and lotion at the sink and shampoo, conditioner, and body wash in the shower. Our double queen room had a microwave, keurig coffee maker and fridge. The breakfast provided was delicious and they have a fresh ground coffee machine available at all hours. The hotel is close to many good restaurants and within walking distance to a Food Lion grocery store. The hotel staff was accommodating and very friendly.
- 4/5
Yes it is very nice
- 5/5
Everything was lovely except for 3 nights we were never brought more toilet paper and they need to add shading to the windows in the breakfast dining area for the morning. The sun is quite strong and hurts your eyes when you sit down to eat.
- 3/5
Only complaint was the bed and pillows. Not comfortable.
- 2/5
When I first got to my room, someone had used the toilet and didn’t flush it. Yuck. Then I had somebody knocking on my door who wouldn’t leave, when I tried to get the staff on the phone to come down and get the guy to leave, it took her a minute to take me seriously. The faucet in the bathroom is loose and doesn’t work well, the toilet doesn’t flush very well, the towels are thin and the bed not that comfortable. For $200+ a night, I expected better.
- 5/5
This hotel was very spacious, clean and staff was very friendly and helpful. Breakfast was exception! We would definitely stay here again!
- 4/5
The pool was not clean and the coffee maker was not working or the pancake machine. Location was great and parking was good. Room was clean and nice.
- 4/5
It was an average hotel with a good rate.
- 5/5
Very comfortable and clean, and affordable.
- 1/5
I reserved a 2 Queen bed room and was given a king and love seat pull out bed. Very uncomfortable. Was told I could cancel but there were no other rooms in the area available. Location felt dirty and room was sub par
- 3/5
The breakfast staff was great and friendly.
- 2/5
The bed was so uncomfortable. It has ridges right where your midback is. It sunk inward. I slept about one hour. Every move it made a squeaky noise . I didn’t get any rest before my flight today’s. I had to get maintenance soon after my arrival because air conditioner wasn’t working. Maintenance man was prompt and fixed it but there was a delay in cooling and getting comfortable. I was going to do room service but I didn’t find anything on menu except a dinner entree and no other items such as beverage, dessert. I got a sandwich from gift shop but there were no condiments. Also i really would have liked a coca-cola and neither Coke or Pepsi’s available. Such a beautiful hotel upon arrival but a major disappointment for a restful and relaxing stay.
- 3/5
Room was clean. Toilet was a little wonky. I tried to get another room, but the hotel was full and I didn’t want to go to another hotel. So, I had to lift the back of the toilet and just finger touched the mechanism to get the toilet tank to Refill. Air-conditioning worked, but not in the ways of dehumidification. I had to keep the room really cold so that I wasn’t too sticky. Personnel were courteous and professional. Had some noisy neighbors, but they tone it down by midnight and other guests were not aware that their door slam at 6 AM and beyond. Breakfast offerings were pretty decent. Continental breakfast plus hot offerings.
- 5/5
As a former housekeeper I must say the room was very clean just some minor dust issues. Mattress could be rotated as the middle was kinda of saggy. But otherwise I will be back again. It is a very good hotel
- 4/5
I loved that there was a grocery store right next door. It made it convenient to get snacks and other necessities needed
- 5/5
Great quaint place for a family to stop and enjoy their time.
- 5/5
Clean and quiet
- 4/5
Nice and clean
- 5/5
Nice and clean hotel. Parking was a little challenging, especially in the evening
- 3/5
The customer service was great. She was friendly and receptive. The hotel was completely booked. Upon entering my room it appeared to be nice and clean. Unfortunately, there as a dirty wash cloth left on the bathroom sink with tiny hairs around it. There was hair and soap/shampoo left in the shower on the floor and wall. The TV was glitchy as well.
- 5/5
All good
- 5/5
Everything was great!
- 5/5
Room was excellent, staff was superb, breakfast was 100% but the only issue with our stay was that POOL was filthy with all kinds of bugs in the water at 11am. Somebody should have cleaned the water around 9-10.
- 5/5
.
- 5/5
Idea location
- 5/5
Clean but in the process of remodeling. Staff is friendly and helpful.
- 5/5
Quick check in, calm and clean
- 2/5
Room was not that clean. Will not come back
- 4/5
.
- 5/5
Good.
- 3/5
Appears that bathroom shower floor needed remodeling and shower head was too high and not able to be adjusted. Bathroom floor needed to be cleaned.
- 5/5
Great location, friendly staff, and clean rooms!
- 5/5
The check in process was quick. The front desk staff were delightful and full of smiles. My room was very clean and comfortable.
- 5/5
Good
- 5/5
All was very good with the property.
- 5/5
It was really nice and quiet
- 3/5
Hotel was under construction. Some of staff at desk very friendly. Some not.
- 5/5
Everything was awesome. I was there on 3/2/25. The lady that checked us in was outstanding. Great attitude, she knew how to treat people. If they do employee of the month I recommend her
- 5/5
Room was clean. Breakfast was decent
- 5/5
.
- 5/5
It looked very clean in the lobby. The front desk lady was very friendly and helpful. I have an early flight and asked if ubers will come around early, she said yes i think they will , but also gave me 2 business cards of personal drivers if i need them..
- 5/5
Property was convenient to my family that lives in the area.
- 5/5
It was a comfortable stay with very friendly staff.
- 5/5
The place clean
- 5/5
Good service all around.
- 5/5
If was great
- 2/5
This hotel has gone down over the last few years. Floors needed vacuuming, breakfast was old, and customer service was so-so.
- 4/5
No
- 3/5
It could use some LOVE!
- 4/5
Good breakfast
- 3/5
It was okay. The cooked breakfast every morning was the highlight of my stay.
- 5/5
Looks new or remolded clean and friendly staff
- 5/5
Awesome! Very comfy bed and very clean
- 5/5
It was quiet and easy to access.
- 5/5
Stayed one night, in town for a funeral, comfortable, clean, very good breakfast! Great experience, would stay here again!
- 5/5
There was a questionable stain in the shower. Other than that, everything else was good. No major complaints. It was a short stay, but I am grateful to the receptionist checking me into a room on the top floor. It was my son’s birthday, so she honored his request.
- 5/5
Excellent customer service, professional, efficient and responsive.
- 5/5
Clean room & convenient location.Next door to food lion,walmart down the street,& many dining options nearby.Everything from fast food to Hall's Chophouse! Upon arrival the fridge in my room wasn't working. The female at the desk had the maintenance man put a good fridge in my room immediately. It was taken care of in about 10 minutes! The only complaint i have is i could hear the music they play outside at the entrance to the lobby all night because my room was in the front of the hotel next to the lobby. They should turn the outdoor music off or least down at a certain time at night. Other than that,i enjoyed my stay& will stay there again.
- 5/5
Overall, a very good property. Clean, spacious rooms. Would come back.
- 5/5
Friendly, professional, efficient and helpful staff
- 5/5
Was nice and clean, bathroom was great, and they don’t use cheap hotel soap they provide name brand. Just a random plus. They have breakfast until 10 which was nice. The bed was so so comfortable and not cheap pillows. I’d stay there again.
- 3/5
This time I had an older room that had a musty smell. The worst was the tv remote. It was filthy. I refused to even turn it on with bare hands.
- 4/5
The room had 2 TVs divided by a breeze way with a desk, couch, and chair on one side and 2 queen beds on the other side. We loved the layout of the room and the shower was really nice. The room had a microwave, Kerig and small refrigerator, however, could not get the kerig to work. Good news though they serve coffe all day downstairs. The complimentary breakfast was like a buffet which was really nice. My biggest complaints are the beds are so soft we had to each pick a bed and lay diagonally. One other couple complained that there beds were too lumpy. The couch was also a disappointment because it was low to the ground cushions sunk bad while sitting.
- 5/5
The staff were professional and friendly.
- 5/5
Great