Extended Stay America Select Suites - Houston - Sugar Land
About Extended Stay America Select Suites - Houston - Sugar Land
This Extended Stay America - Houston - Sugar Land is located in Houston and especially designed for longer stays, with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi. Every kitchen at Extended Stay America - Houston is equipped with a stovetop, a microwave and a refrigerator. The hotel also provides guests with laundry and extra pillows. Complimentary bi-weekly housekeeping services is provided and daily service is offered for a fee. The property offers free onsite parking. Attractions within close proximity to the hotel include the Houston Museum of Natural Science.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Breakfast available
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
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The hotel was clean, The staff were great. The only problem I had was the smell throughout the hotel and the room.
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Customer service is great, rooms are super clean, everything works great
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Location Price Pool was black Windows were coated with something smudgy Chose this place because I wanted the tub to soak in....but, the tub had no way to stop up the water.
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The desk attendant named Jordan came to my room observed the water and told me that she wasn't giving me a different room unless I booked an additional night. Jordan instructed me to call Expedia to inquire about a refund. I asked Jordan will the property approve the refund or partial refund if I requested it from Expedia. Jordan responded that she sees the damage and the ceiling leakes when it rains she ensured me that the property would except any request for compensation from Expedia due to video recording I have of the leak. I've since then checked with Expedia and the property and I've been denied any type of compensation or apology. What I was met with was accusations about smoking in the room. I can guarantee that I went outside to smoke several times throughout the night. Cameras don't lie, if management had taken the time to review said cameras they would see me entering and exiting to smok. They are referring to is the room smelling like barbecue. Upon entering the room at 10pm when I checked in the room smelled like someone had lit a entire barbecue pit inside of the room.
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Exceptional
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Need floor cleaning properly when you walk feel like stick.
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Room was not good Location
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Location
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Superb
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Superb
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Bad
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The property was old and musty with bad lighting and dated fixtures. The front desk staff was not rude or mean, but she had an AirPod in and seemed uninterested and unhappy. She did not greet us at check-in and was not friendly or hospitable, but she was efficient. The property has dirty and smelly entrances (stairwells), and our room and bathroom had bugs in them. The sheets seemed washed, but we found a hair strand on the bed. The kitchen and bathroom are in really bad shape with cabinets missing and paint chipping. The popcorn ceiling everywhere was concerning given the historical health problems that come from these types of ceilings and construction (e.g., asbestos).
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Disappointing
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Very good
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Having a washer and dryer!!! Next door to my future car!!
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The location The weird people hanging outside
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Very good
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Superb
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Bad
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It smelled bad, the staff were very distant, and for some reason our checkout was at 11:00 a.m. and someone from the staff came to knock on the door at 9:00 a.m. to ask why we were leaving, very bad taste.
