Extended Stay America Select Suites - Houston - Sugar Land

Disappointing

Better than most extended stay. Cleanliness and staff No breakfast and having to purchase kitchen supplies

It was a roof over my head. Everything else bathroom was gross too.

Location Front desk staff

Disappointing

Dirty rooms

The front desk was often left unattended, which made communication unnecessarily difficult. Unfortunately, the customer service experience was equally disappointing. Both staff and management communicated in a manner that came across as dismissive, unprofessional, and at times disrespectful. Good customer service begins with clear communication, professionalism, and simply treating people with courtesy and respect. Based on my experience, those basic standards were lacking. The tone and approach of both staff and management left a very unpleasant impression and made an already frustrating situation even worse. I didn’t like the lack of communication and customer service. The front desk was frequently unattended, making it difficult to get assistance when needed. I was also disappointed by the way both staff and management communicated. Their tone and approach often came across as dismissive and disrespectful rather than professional and courteous.

The staff had an attitude and wanted to take my reservation number for themselves to use and had phoney police officers force me out before 9:00a the check out time period. They claimed I didn't take my trash out to the dumpster.

The service skill of the receptionist is very poor and very far away of customer service

I stayed for only one night after I saw a bed bug on my hand screwing up and I killed it and it was full of blood and the bed spread. I called the customer service and I had to wait for an attendant because there was no front desk. They changed the room but thinking that solves my problem but that room at night I saw small roaches coming out from the toilet even on the bed side and I was killing them the whole night until I had to leave the place to another hotel. But I called them to let them know that I can’t leave under such conditions but the customer service agent seems not surprise. She said leave the key behind the floor of the reception desk. It’s like they don’t care. My hands are swelling from the bug bite and it’s very itchy. I need my refund and I need booking. com to look into to. It’s lacks proper maintenance and proper cleaning. I won’t even talk about the smell or how old things are but bugs and roaches are bad. Even after showing the picture of the blood stains the attendant said maybe it’s a spider and I said in my head whether spider or bug it’s shouldn’t be in the room. I then went to the review and I noticed that this issues had been stated over and over. But we don’t take reviews seriously. But it matters don’t just come and say I completely understand what you went through bla bla bla act on it. Let the manager know and fumigate the whole hotel and renovate, get responsible staff. And let them be accountable don’t defend them.

Very good

Superb

Cleanliness

Location is the only thing I liked; it is close to everything I needed to be near. They nickel and dime you for towels, room service, pots, dishes; the service is very unfriendly and almost makes you feel bad for asking any questions. Then, if you need a late check-out or if you miss by any amount of time, they will quickly take your belongings and bag them in trash bags, and put you on a do-not-check-in list. Communication is impossible with them; Seems like an odd power trip, unnecessary and unprofessional

No this hotel is to much with all the problems in the rooms and why they don’t except cash is crazy I should of stayed where I was The tube and counters stove and it stinks on the 3rd floor and why do it smell like that and I’m giving my opinion but it don’t matter to yall

Very good

Superb

I didn't like that we saw a couple of roaches and the shower rod was breaking.

I liked the location of the hotel I didn't like that we saw a couple of roaches and the shower rod was breaking.

Terrible. Nasty. Old. Dangerous.