Hampton Inn Atlanta - Stockbridge

Exceptional

From the moment we arrived, customer service was disappointing. The front desk was frequently closed, and when staff were available, they were rude and seemed bothered by basic guest requests. After using the same towels for four days, I requested fresh towels and was told I had to bring the dirty ones downstairs and wait for them to be washed and dried before I could receive replacements. When I explained that we had already been using them for several days, the front desk employee responded that I “shouldn’t have them dirty if I wanted to use them.” That level of service is completely unacceptable. Cleanliness was another major issue. The room had a strong odor, including the smell of marijuana throughout the property. We saw roaches in both the room and the hallways. The sheets did not smell or feel clean, making it difficult to feel comfortable during our stay. The lack of attention to detail, poor housekeeping standards, and unprofessional staff made what should have been a family trip extremely unpleasant. I would not recommend this hotel to anyone looking for a clean, comfortable, or welcoming place to stay.

Staff was friendly and accommodating I wish they had turkey sausage for breakfast

Nice staff N/a

Good location, great beds, super staff…but breakfast was hot but fair All good

Very good

5 star all the way recommend it to anyone looking for a nice relaxing stay.

Exceptional

Exceptional

Very good

Good

Breakfast can improve.

Very good

Nothing

Everything!!! Nothing

Convenient and quiet. The lady who does the breakfast does an excellent job and is always nice.

Convenient and quiet. The lady who does the breakfast does an excellent job and is always nice.

Very good

1,sliding door. Digital key made it very convenient. Overall it was a great stay.

Exceptional

Exceptional

Exceptional

The only issue I had

Superb

Near gas stations and eateries and even a food store across the street. These things were important to us for this trip. A few more grab bars in the shower would be nice

Nice and clean I have no complaints

Near gas stations and eateries and even a food store across the street. These things were important to us for this trip. A few more grab bars in the shower would be nice

Nice and clean I have no complaints

The staff, especially Nadina on the night shift. Hampton should be proud to have this Stockbridge Hotel as part of their chain.

Exceptional

It’s always kept and clean Everything was nice can’t complain but the general manager was a little stiff but he got to be cool later on.

It’s always kept and clean Everything was nice can’t complain but the general manager was a little stiff but he got to be cool later on.

Very good

It was listed as having a hot tub and didn’t. The elevator didn’t work one day.

I really enjoyed my stay at the Hampton Inn . Staff was very kind and friendly. The amenities were on point as well as the rooms. Overall everything was up to my standards and will stay again and again.

Nice room. Good breakfast. Friendly helpful staff.

We booked a room with TWO beds and hotel only had a king room.

Beds were hard, staff wasn’t friendly,

Superb

No pool

Newly updated

Curtis was great!!

location was great. Easy off and on I75

location was great. Easy off and on I75

Clean and friendly Was told I could check in earlier but when I arrived early they wanted to charge extra.

Was told I could check in earlier but when I arrived early they wanted to charge extra.

Very good

The service was excellent, and the overall experience was very pleasant. A special thank you to Marlo for such a warm and welcoming check-in, especially in the middle of the night — it really made a difference after a long trip

Not a bad place to stay. Close to other establishments. I felt safe to have my family stay at this Hilton property.

The AC was extremely loud. The bathroom vanity was very narrow. The breakfast seemed adequate but not outstanding.

Facility was clean but my room smelled like smoke. Gym was available with adequate equipment, though small.

The manager on staff was amazing, she even came to clean the room herself and I appreciate that level of customer service when you’re spending your hard earn money at an establishment

We spent the weekend here. The Hotel is clean, their breakfast is good, I will stay here again. Highly recommended.

Staff was great and very accommodating. The hotel is close to restaurants and shopping centers. I had a pretty good stay!

Location We stayed at the hotel for three nights and unfortunately did not receive any housekeeping service during our stay, even after requesting it. As a result, our trash accumulated in the room and we ran out of basic amenities such as shower gel. By the fourth day, we had to go to reception ourselves to request fresh towels. I raised this issue with the general manager, but he did not appear interested in addressing the concern and remained on his mobile phone while I was explaining the situation, which felt quite dismissive. Basic housekeeping and attentive customer service are standard expectations at any hotel, so this was disappointing. Overall, the experience did not feel like good value for the price we paid.

Parking was sufficient, breakfast was just ok. The first day was good the second day was ok and the third day was leftovers from day two .. I over heard a conversation that not a lot of people did breakfast on what was my second day… you could tell because it was old food reheated and served the very next day. Also as far as the housekeeping of rooms at this location they only service rooms every other day so if you place your dnd sign and you miss you day they do not service you room. There were no signs posted to advise of this. Also my diabetic cousin went to get milk from the fridge after the kitchen was closed and the front desk concierge person basically scolded her to doing so. If you don’t want people in that area then lock the door. It was a carton of milk… not a bag of groceries. This location is in a very busy area of Stockbridge. Lots of food and traffic in the area.

Parking was sufficient, breakfast was just ok. The first day was good the second day was ok and the third day was leftovers from day two .. I over heard a conversation that not a lot of people did breakfast on what was my second day… you could tell because it was old food reheated and served the very next day. Also as far as the housekeeping of rooms at this location they only service rooms every other day so if you place your dnd sign and you miss you day they do not service you room. There were no signs posted to advise of this. Also my diabetic cousin went to get milk from the fridge after the kitchen was closed and the front desk concierge person basically scolded her to doing so. If you don’t want people in that area then lock the door. It was a carton of milk… not a bag of groceries. This location is in a very busy area of Stockbridge. Lots of food and traffic in the area.

Clean room staff was great

Clean room staff was great

Property is very clean and staff was excellent.

Good customer service

Very clean. Convenient location. N/A

pleasant greeting at desk, room ;nice

pleasant greeting at desk, room ;nice

It looked brand new. We had a tv issue and the front desk person tried to fix it but couldn't so moved us to another room. Breakfast was very good. I was very satisfied with our stay there.

Breakfast had a good selection for my family and I

This is my go-to if I need to fly from ATL at an inconvenient time. The remodel they recently finished looks great. Rooms are clean and comfortable. The breakfast is fantastic. The are has some good shopping and dining options. Parking is free. Staff is always friendly and helpful.

This is my go-to if I need to fly from ATL at an inconvenient time. The remodel they recently finished looks great. Rooms are clean and comfortable. The breakfast is fantastic. The are has some good shopping and dining options. Parking is free. Staff is always friendly and helpful.

The price was over $300 for one night.

The elevator was shut down for a day and we had to walk up the stairs and down with our luggage.

Elevator not working

Room location. Next to the exit door. Banging closed till 11 pm. Blind wouldnt close at the bottom. Had to put pillows over the opening to keep out the light at sun up. I think the hotel may target booking.com customers? Have had leaking toilets etc. At other hotels also. Common denominator was booking.com for the reservation.

Clean , good location Had a noise complaint

Great! Toni kept area clean and tidy. She always kept the containers full. And with a SMILE!! ? Maybe better pillows but everything else was great.

The room had hair in the bathroom shower/ towels that wasn’t ours. That was disturbing but we only stayed one night not good.

The room had hair in the bathroom shower/ towels that wasn’t ours. That was disturbing but we only stayed one night not good.

Brea k fast was very good. Staff kept everything clean and picked up. Can't think of anything.

My daughter

There was visible construction material and the elevator was not in service.

Room was clean. Hotel currently doing renovations so I would not recommend it at this time if you want to enjoy a nice, aesthetic-looking main lobby sitting area. 3rd floor adjoining rooms-very thin walls, it sounded like others in the adjoining room was in our room. I used noise-cancelling ear foams to get some sleep.

Clean rooms and accommodating staff made our staycation a blast!!

Very clean, nice staff, great location. No hot breakfast as advertised, ice machines not working, phone in my room nor when I called the number from my phone . Loud neighbor (not the hotel’s fault), but it was addressed and it toned down.

No coffee

No breakfast due to renovations

The hotel was clean and the breakfast was good. Hospitality was good, however the elevator did go out of order. They should have a plan B, for those WinCo rooms are in the third floor. Expectedly for the elderly and handicapped.

Clean

The staff was

Easy check in, clean quiet room.

The cleaning.. it was hair in the shower and the wall of the shower needs a deep clean

Yes

Good

Curtis was amazing and I can see the hotel was updated and the room was very clean. Curtis texted daily to make sure that the accommodations were good and asked if we need anything.

Recently remodeled so it was very nice. Breakfast was great but they ran out of oatmeal at 9. With another hour they should have made more but did not. Otherwise everything was awesone

I didn’t have breakfast at the hotel. Parking was safe. Staff is exceptional. Very clean room. I was very happy.

Good neighborhood Felt safe

Nothing to add

Recently remodeled rooms with old a/c units. My ac unit made a horrible sound all night. I called down to the front desk and they told me to record it on my phone to show them the next day. I did that. It was loud they heard it. They said they would forward the video to the manager and that I would be compensated. Never heard anything and was charged fully of course. Sad because Hampton are usually pretty reliable but I would never stay at this one again.

Very nice hotel. Super clean

a microwave, refrigerator and small bar sink outside of the bathroom. The bathroom had a big lighted mirror that made it easier to get ready in the morning.

The best thing about this property is the staff! They were as friendly as you could ever hope for!

Clean room

The Gym was well stocked and clean.

Very nice for the price.

Very nice place

Everything was great

Great facilities.

hospitable, friendly staff, clean, easy to access from highway.

Felt safe very clean

Family friendly with a courteous staff. Very clean and surrounded by numerous dining options 👍

I arrived on one of the hottest days this year. I asked for water and was told my membership did not come with water. If I wanted water i would have to buy a bottle for $4.00. I find that to be ridiculous however, I was thirsty so, I bought a bottle of overpriced water. I checked in to room 315. The room was clean however the remote control for the TV was of little use. The volume could not be adjusted. The front desk was not manned. This wasn’t my first stay at a Hampton Inn but it was the first time I have had these issues.

The gym was unusable bc it was filthy and flooding. If you don't care to workout on vacation or business trip, stay there. The breakfast was fine. The bed was comfortable. The water pressure in the shower was low.

It was a sleepover for my 12 year old grand daughter. We were not able to get a joining rooms however we’re we’re across the hall from each other. The kids had a blast in their room as well as the pool. The breakfast was delicious every morning and the kids enjoyed the variety presented. They also enjoyed the tea and coffee station.

I checked out in just three hours bcz I felt unsafe. Looks like it was family owned thing. So many other environmental factors which doesn’t look good to me. There was no security and also there was no one at reception all the time. Only one person was there and he was going in a room and just coming to talk to customers if he sees someone standing by the reception…

The stay was fine except that the pool was closed due to something about the inspection. I asked about the pool when I checked in and was not told at that time that it was closed. This is very disappointing as my 4 year old son was really looking forward to getting in the pool.

No lobby tv or outside seating

Remodels to the degree that this facility was being remodeled should require a temporary shut down. Walking in an entrance directly under a scaffold isn't safe. Other than that, it was okay. Cleaning is necessary

Inquiring of the brand of mattress very comfortable

They put me and my partner in a room with no A/C.. it as well was not as clean as it should have been

Everything

Did not have a good experience and though they say they have a pool it was not in service.

Everything was good.

Convenient and quite with extended late check out as an option

The property is undergoing renovations but you can tell once it is completed it will be very nice

Everything is nice

Construction without discounts

I’ve stayed here before and I’ll stay here again. Great location near the airport - Lots of stuff nearby. Friendly and helpful staff. The construction has come along nicely and I’m excited to see the space when it’s finished.

Nice just under construction.

Even though it was under construction, it was well-maintained and clean.

Not worth the $. Would have looked for another hotel had I known the place was under renovation.

Still under construction, but our room was updated and very nice. Going to be great when construction is done.

Second time staying here with my children, the first time was beautiful! This time was nice however, the refrigerator kept leaking in which i couldn’t put my Childrens food in it. The

They were under major construction which is the only reason they didn’t get 5 stars.

It was good but my bathroom door had hair stuck to the towel holders lots of strands but everything else was good beside the remodel debris

If your standards are none, this is your best choice. Dirty, unacceptable, and less than hospitable are the words that come to mind to describe my stay. Dirty shower floor, hair in shower, in the sink, in the drawer, unvacumed carpet. Requested a new room upon check in, and was told no rooms were available, but that management would get back to me - they did not. I then requested a new room in the morning and was told that despite my request, I would not be moved, but housekeeping would do a deep clean. I watched housekeeping wipe down surfaces, and change linens. It was not a deep cleaning by anyone’s standards. The construction made this hotel an eye sore and was appalling to me, considering what I paid for 3 nights. None of these things should be so carelessly visible to the consumer. I always had to look for a front desk staff member, and when leaving, had to call from my cell phone to check out because no one was there. It was so bad that I checked out a day early, because I was done with the second class experience. Customer service is non existent here. This is a motel with hotel prices. Good luck to you!

As they are going through a renovation it’s hard to rate the hotel. Breakfast was very nice. Seemed noisy, not from conversation. Nice area. Comfy bed. For an overnight it was fine.

Check in quick and easy plenty of parking. Breakfast was great eggs, sausage, fresh fruit all the staples. There is construction but didn’t affect our stay.

As of March 2025, this location is undergoing a renovation in the lobby rendering most of that area unusable. This, however, should have little to no impact on your stay. The room had also been recently renovated making it especially nice. The space was modern, clean, and comfortable. The location of this hotel is also near countless amenities and restaurants. The one notable impact from the construction was that the free breakfast was reduced to a small grab-and-go station with cereal and bagels. This was not an issue for me, but you will likely need to eat in your room until construction is complete.

Beautifully being renovated. The staff was amzing and the room upgrades are awesome!!

The facility is remodeling. The new hardwares in the room were improperly installed. Poor workmanship.

The staff is friendly. The hotel itself is under some renovations, but I heard nothing on the second floor. My king room was extremely nice. The bed was comfortable, it was clean, the bathroom and amenities were nice. The a/c kept a constant, comfortable room temperature. I would stay here again.

Its great i like everything

They are currently in renovations. I would not stay there for the next few months. There breakfast is very limited, we had to go to Chick-fil-A next door. There was also a security concern that was not addressed with urgency. There was a homeless man that was sleeping outside the elevator. First off, why did the staff not know he was there, and second, when it was brought to their attention, it was not address urgently. This place might be an ok place to stay in a few months, but not until then.

Love love

Super fast check-in, great staff!! Enjoyed the breakfast & the attendant working the breakfast bar was a sweetheart!!

The front desk staff member was very helpful and printed out a document that I needed for a family member’s funeral service.

Property is under construction, had to step over active tile laying and most of 1st floor had a film of construction dust. Luckily our room was on 2nd floor. Room was clean and updated. Bed was comfortable. Was a great place to stay if it wasn’t for the construction. Would use this hotel again if visiting the area

When we checked out the gentleman who checked us out said that room was only 3 weeks old! I beg to differ. We should’ve stayed in the Motel 6 up the road.

Kind of a scary neighborhood

There is renovation goin on but overall the hotel is really nice and the rooms are updated very nicely. Will definitely stay here again.

It was ok

Pretty good stay

This Hampton Inn is being remodeled and updated, which is great. Our room was super nice. My biggest concern is the construction debris. There are bins and trucks and materials raking up space in the parking lot, and parking is already tight. Further, the crew decided to store all their materials in the stairwell!! See the picture provided. Had there been any kind of emergency, it would have been difficult, if not impossible, to evacuate down the stairs.

The property was being renovated. The new rooms are wonderful. Everything is fantastic, up to date, beautiful lighting, nice room in all aspects.

We enjoyed our stay. The rooms were updated. We enjoyed the indoor pool, just wished it was heated.😊. The breakfast was good, especially the day they had the chicken sausage ( since we don't eat pork) . All of the staff we had contact with were very friendly. We would most definitely stay there again.

Under construction. Very messy. Inside and out.

Was great but parking was an issue. Property is under construction and parking spots are being used to store old furniture and containers with building materials.

Everything was great until I asked for room service they would not give me service

It’s an ok place to spend couple days.

Doesn’t have the room cleaned every day.

Our room was very clean and spacious. The bathroom was clean. There was limited parking because they were doing maintenance work on the first floor, which also made it noisy. The workers are taking up the guest parking spaces. Otherwise overall, it was a good stay in a good location. Conveniently right off the interstate.

Breakfast was great, hotel staff was friendly, quiet stay.

Needs updating, staff very friendly

Property under renovation and looking good in the process

Breakfast was included every morning free of charge. Hotel was close to restaurants and shopping stores.

Whitney, the check in girl, was delightful. She helped me and another elderly guest with everything we needed.

The property was under remodeling when I checked in late September, but it is stinky finished this time I checked in Nov 15. It is sort of dusting and no floor covering in the hallway, no wall painting! It dragged too long!!

Newer layout and modern decoration.

Construction on 3rd floor all day. Couldn’t sleep. Wouldn’t move me to a different floor

Renovations were being done - floors were dirty had Sheetrock debris on floors and in elevator . Work being done in morning was loud

Construction material throughout hotel and parking lot

My hallway was full of construction materials and shipping containers/construction equipment took up most of the parking spaces

Rooms are newly remodeled but hallways bare and noisy . Breakfast not as good as most Hamptons. Friendly staff and close to several restaurants.

Staff was great, room was not good at all, musty smell and bathroom needs maintenance in to say the least

And the complimentary breakfast was very good.

Shower doors wouldn't stay closed, dead bolt lock on the room door wouldn't lock.

The room was updated and very clean. Front desk was helpful. It was pet friendly.

We should have been notified that the hotel was undergoing renovation and apologized for the inconvenience. Even after we raised concerns there were no apologies or attempts to correct the issue.

Excellent. Clean, convenient to I75 and restaurants. Very good value.

The property was clean. Room was clean and quiet. No complaints.

Decrnt hotel

Nice staff but the outside stank of marijuana, there was a lot of construction, and the tv didn't work. Breakfast was good!

Loud kids screaming throughout the halls, brought my fire stick and Wi-Fi wouldn’t work for me to enjoy a movie

Nice place and clean

Elevator was out so the extra bed we needed was unavailable. Forced to get a second room. Ants all over the bathroom. Staff was super nice but the facility was run down and in disrepair. Would not go back.

The room was newly remodeled and very nice. Pool open until midnight, which is rare. Elevator was broke and the construction stuff took up a lot of parking spots but that's all temporary. Overall, completely satisfied.

The elevator didn’t work so you had to use the steps. Good location restarunts parking easy.

The property is under remodel construction and everything is a mess. The second floor is shutdown for construction. The cost was ridiculous, the room had knats coming in from the open construction and the online pictures are misleading. Maybe pass on this one for a few months until the remodel is done.

The elevator was broken, and my son is in a wheelchair. They did not make any accommodations and our room was on the third floor.

Good stay, good property

Nice place to stay👌👌

Convenient location and access to interstate. Breakfast was great; plenty of options. Hotel is being remodeled.

Would have loved the stay more but the elevators were not working.

Whitney did a great job. It was very busy and she was by herself. We got to our room and the tv cable did not work. So she put us on 3rd , only king available. The elevators did not work and my husband has a heart problem and dealing with cancer right now. Not good. We were going to leave but we had already unpacked in one room. To pack it up and move to 3rd floor. 2nd floor closed for remodeling. No manager and Whitney was by herself to deal with everything. She knows her job well and was polite. Never got frustrated helping the many people checking in. And then us!!!

This property is “ tired” the beds were comfortable and the room was clean, but , it’s just needs a lift. You must bring plugs for your phone and watch because there are only USB holes for your technology . I wouldn’t recommend staying here. It needs a facelift. There are better places to stay. The breakfast was the same as all the other places … boring food and not yummy . There’s no restaurant in the hotel

Traveling by car from FL to home in WI. Selected Hampton because we knew what to expect, Hampton does a good job and we were satisfied. Bathroom had a tub shower and we prefer a walk in shower.

It is a bit dated, and I don't find the bed or pillows to be very comfortable.

My stay was great and the people was just friendly and the continental breakfast was on point! I would definitely come back again!

Good Stay. Fast Check in. Woke up to second hand smoke, but a great breakfast to make up for it.

Indoor heated pool. Safe clean and convenient to restaurants in the area

Excellent stay. Room great

The front desk staff are great. Very pleasant and helpful.