MainStay Suites Sterling near Dulles Town Center

The hotel did not honor the reservation. Upon arrival, I was given a room with just one bed and a small sofa. The sofa bed was very narrow, sleeping only one person. We arrived late, and no other room was provided. My two daughters had to sleep on the floor using the sofa cushions and mattress. We had to ask for bedding because none was available in the room. The next day, I asked them to honor my original reservation, but the staff members were unfriendly; they told me that was the room I had paid for and there was nothing they could do. From his office, the manager instructed them to tell me I could have the correct room for an additional amount of money. After considering the situation and wanting to avoid escalating the conflict, I decided to pay the extra amount. Later, I noticed my credit card had been charged twice that amount. I asked them to check this, and they told me they would only charge once and that the extra charge on my card would disappear in a few days. I hope that turns out to be the case.

Superb

Ty did by

Exceptional

Kitchen was fully equipped for cooking, although I did not cook. Parking was adequate. Parking was well lite.

Ty did by

The people at the desk seemed nice enough. The bed was comfortable. The internet connection was TERRIBLE. There were long stretches when I couldn't connect at all, and others where the streaming services would have to buffer. The AC unit was very loud when it turned on The little pantry area was very poorly stocked

Price, space, and location Smell. Previous smokers with air freshener cover up.

The people at the desk seemed nice enough. The bed was comfortable. The internet connection was TERRIBLE. There were long stretches when I couldn't connect at all, and others where the streaming services would have to buffer. The AC unit was very loud when it turned on The little pantry area was very poorly stocked

Smell. Previous smokers with air freshener cover up.

Cleanness Parking was always difficult

Cleanness Parking was always difficult

Pervasive weed smell. Noisy. Gym underwhelming.

Bad

Superb

Very good

I liked the homey feel, and location, room was very nice with full kitchen Breakfast not included

Breakfast not included

Bad

The only positive aspect was the location. It was convenient to nearby areas, but even that wasn’t a standout or memorable feature. The overall experience was extremely disappointing. Upon check-in, we were not informed that there was no hot water. For the first 24 hours, water service was inconsistent, and we did not have reliable hot water until the evening of the second night. This should have been clearly communicated upfront. Cleanliness was also a major issue. The countertops were not properly cleaned—my wife had to spend significant time scrubbing them before we could even use the space for a meal. The room itself had multiple maintenance problems. The bathroom door knob was installed incorrectly, allowing the door to be pushed open at any time, which is a clear privacy concern. One of the windows was also in poor condition and appeared to be falling apart. Additionally, the environment was unpleasant due to constant smoke from neighboring rooms (both cigarettes and marijuana), which made our room smell consistently like smoke. The TV experience was also frustrating, with excessive ads making it nearly unusable. Overall, while the exterior of the property looks nice, the quality does not carry over to the actual stay.

The only positive aspect was the location. It was convenient to nearby areas, but even that wasn’t a standout or memorable feature. The overall experience was extremely disappointing. Upon check-in, we were not informed that there was no hot water. For the first 24 hours, water service was inconsistent, and we did not have reliable hot water until the evening of the second night. This should have been clearly communicated upfront. Cleanliness was also a major issue. The countertops were not properly cleaned—my wife had to spend significant time scrubbing them before we could even use the space for a meal. The room itself had multiple maintenance problems. The bathroom door knob was installed incorrectly, allowing the door to be pushed open at any time, which is a clear privacy concern. One of the windows was also in poor condition and appeared to be falling apart. Additionally, the environment was unpleasant due to constant smoke from neighboring rooms (both cigarettes and marijuana), which made our room smell consistently like smoke. The TV experience was also frustrating, with excessive ads making it nearly unusable. Overall, while the exterior of the property looks nice, the quality does not carry over to the actual stay.

Good

It was clean

Exceptional

The room was clean and spacious. Nice kitchen space, with a simple area to work or relax. The only issue was the walls are very thin. You could hear everyone and everything. It was like being a dorm room.

Exceptional

Exceptional

Exceptional

My reservation did not show in my app so I had to book another room. I didn’t get the opportunity to alter my booking nor stay at the property and I’m am waiting on a refund for this reservation. I spoke with a rep that said they will follow up on Monday.

My reservation did not show in my app so I had to book another room. I didn’t get the opportunity to alter my booking nor stay at the property and I’m am waiting on a refund for this reservation. I spoke with a rep that said they will follow up on Monday.

Rooms are very big withe all new furnishings! I was not pleased with getting a call from the front desk when sleeping to see if i was cooking? Totally unprofessional! At check in i was not given the room i was told it was available! When i tried my key to get in the building it did not work!

Rooms are very big withe all new furnishings! I was not pleased with getting a call from the front desk when sleeping to see if i was cooking? Totally unprofessional! At check in i was not given the room i was told it was available! When i tried my key to get in the building it did not work!

Exceptional

Very nice staff. Nice Room

Very nice staff. Nice Room

The price was affordable at the time.

The price was affordable at the time.

Exceptional

The dishwasher was not working, and despite reporting this to the front desk, no one attended to the issue. More seriously, we found a cockroach on the bed inside the bed linen. This is a serious hygiene and health concern. I provided photographic evidence to the front desk, yet no action was taken. Additionally, the bed linens were stained upon check-in, there were no toilet rolls or body wash in the room, and only one plate and one spoon were provided. These basic standards should not be lacking in any hotel accommodation. Due to these multiple failures in cleanliness, service, and room preparation, the amount paid for this stay was not justified. I am therefore requesting the immediate refund of my deposit. I expect a prompt response and resolution of this matter.

The dishwasher was not working, and despite reporting this to the front desk, no one attended to the issue. More seriously, we found a cockroach on the bed inside the bed linen. This is a serious hygiene and health concern. I provided photographic evidence to the front desk, yet no action was taken. Additionally, the bed linens were stained upon check-in, there were no toilet rolls or body wash in the room, and only one plate and one spoon were provided. These basic standards should not be lacking in any hotel accommodation. Due to these multiple failures in cleanliness, service, and room preparation, the amount paid for this stay was not justified. I am therefore requesting the immediate refund of my deposit. I expect a prompt response and resolution of this matter.

Love it Everything was great

I am extremely disappointed with the service I received. This was not a great experience at all. I did not get the room I originally reserved, and the front desk staff twisted words when I asked about the issue. The person helping me was in training with no supervisor present, which made the situation even more frustrating. The room provided was very small and could not accommodate three people as needed. Because the reservation could not be honored, I received a refund—but I did NOT receive the full $125 that was supposed to be refunded. Overall, this was poor service, and I am requesting that the remaining $125 be refunded immediately. Thank you.

I am extremely disappointed with the service I received. This was not a great experience at all. I did not get the room I originally reserved, and the front desk staff twisted words when I asked about the issue. The person helping me was in training with no supervisor present, which made the situation even more frustrating. The room provided was very small and could not accommodate three people as needed. Because the reservation could not be honored, I received a refund—but I did NOT receive the full $125 that was supposed to be refunded. Overall, this was poor service, and I am requesting that the remaining $125 be refunded immediately. Thank you.

Spotless room, very quiet and peaceful

Spotless room, very quiet and peaceful

Was over charged for my visit. I paid ahead and put the security deposit up front. During my stay they charged over $600.00 to my room and when I questioned it turned out a miss charge to my room. 5 days later and still didn’t get credit. Definitely filed fraud charges through my bank. Beware!!! Miss Management at its worst. The guy couldn’t even talk to me.

Very comfortable and relaxing. I will return again in the near future. 🙂

Very comfortable and relaxing. I will return again in the near future. 🙂

Staff support was lacking didn’t get to book the hotel they said they couldn’t find the name it was under and i could not get my refund back wasted money coming from an hour drive and did not get to get the hotel.

Staff support was lacking didn’t get to book the hotel they said they couldn’t find the name it was under and i could not get my refund back wasted money coming from an hour drive and did not get to get the hotel.

The noise from the tv from next room

Huge room and awsome staff!

Huge room and awsome staff!

Everything

Sol collant, pas de linge de lits pour la canapé et odeur qui n'inspire pas le porpre

Sol collant, pas de linge de lits pour la canapé et odeur qui n'inspire pas le porpre

My room was very clean and modern. A desk would have been helpful but I made-do with the small table (Queen studio). Staff is very friendly and accommodating. I get the idea that this is a new-ish property, as someti

My room was very clean and modern. A desk would have been helpful but I made-do with the small table (Queen studio). Staff is very friendly and accommodating. I get the idea that this is a new-ish property, as someti

Beds were a little soft for my liking but thats just a preference thing.

Beds were a little soft for my liking but thats just a preference thing.

I was surprised when I checked in they indicated they had a $125 required deposit. The hotel was listed as non smoking and the the room smelled of cigars.

I was surprised when I checked in they indicated they had a $125 required deposit. The hotel was listed as non smoking and the the room smelled of cigars.

Barely any parking spots due to construction tubs in the parking lot and spaces taped off. Halls and elevators not very clean. Incidental fee was outrageous 5x’s what I usually pay!

Barely any parking spots due to construction tubs in the parking lot and spaces taped off. Halls and elevators not very clean. Incidental fee was outrageous 5x’s what I usually pay!

Hermoso

Hermoso

Good

Good

It was clean and convenient for work The kids on top of me run around all day and night and I had to get up for work @ 2:30 to be there at 3:30 but I couldn’t sleep then on top of the dog next to me barks I found a better hotel at least for now

Dirty, outdated, broken furniture

Convenient location, decent price, flexible check-in. Was not told 2nd bed was pull out couch. Had to go ask. Then, despite staff knowing we needed the pull out and there were 3 of us as booked, had to go back to reception for sheets.

Bed was comfy and the room was spacious The room wrecked of weed / cigar/ Stale carpet and in-fact immediately we walked into the hall way of the building we noticed the smell and it lingered until the next day

Great location. Poorly maintained. Dirty, stained upholstery, no hot water.

We got there to check into our already paid hotel room and there was nobody to check us in and we still have not received our reimbursement.

Location Rude staff ! Knocked on my door for housecleaning 3x before checkout, mold in dishwasher , holes in curtains, found bed bugs, hairdryer broken and dirty.

We paid for breakfast, however it wasn't available.no utensils in the kitchenette.nonsmoking room had residual smell of smoke and smell from other residents cooking permeated the room. Needs to be updated.

The breakfast was just bagels/toast and soupy oatmeal. Maybe I came in a day when they were out of food. Waffle maker, but no batter. No eggs, fruit, etc. No pans to cook my own food. There were pots, but no pans.

This guest did not leave comments about this hotel.

location and staff found bed bug on the sofa. Tv is not working. Breakfast is not great.

The breakfast was disappointing but if you have a suite you don't need breakfast. You can make your own. The breakfast area was messy!

nope

They rented my room