Extended Stay America Suites Washington DC Sterling

When we arrived, the microwave is dirty, the bathroom with hair., in the corridors and stairs, it smelled of urine.

The staff was friendly The property was dirty The bed was small and uncomfortable There was a lot of hair in the bathroom The refrigerator stunk The floors were not cleaned The water didn’t drain and the toilet didn’t flush all the way

The staff was friendly The property was dirty The bed was small and uncomfortable There was a lot of hair in the bathroom The refrigerator stunk The floors were not cleaned The water didn’t drain and the toilet didn’t flush all the way

They treated us very well and were very polite and understanding

Superb

The bathtub was not clean ir has black spots and t also the kitchen on general was dirty the got a chair was nasty full of white spots no recommend

Exceptional

Disgusting! inside & out, Building is heavily infested with roaches. Not a welcoming environment at the front desk with all staff.

Disgusting! inside & out, Building is heavily infested with roaches. Not a welcoming environment at the front desk with all staff.

Good

Uncomfortable bed and noisy

Location Uncomfortable bed and noisy

The location was convenient and parking was easy. The room had an unpleasant smell. There was hair in multiple areas, and the towels did not seem clean.

The location was convenient and parking was easy. The room had an unpleasant smell. There was hair in multiple areas, and the towels did not seem clean.

Passable

Cockroach in bathroom Room had odd smell and had a general, unclean feel No coffee maker in room, but front desk provided one when I asked.

The rooms were unclean, I went into 3 different rooms and each had hair in the beds

Very poor

I like the location, the room and the parking.

I like the location, the room and the parking.

Exceptional

Not treated well

Not treated well

No

No

Very good

I checked in and checked right back out. As soon as I walked into the room there was a terrible odor inside. The carpet and linens were in terrible condition. 5-10 minutes after walking in I noticed black spots on my feet’s skin. I take a closer look and there was black bugs that jumped off as soon as I tried to touch to see what it was. I immediately collected my things went back to the lobby and asked for a refund. I have never experienced seeing fleas in a hotel room even an extended stay. Absolutely horrifying experience.

I checked in and checked right back out. As soon as I walked into the room there was a terrible odor inside. The carpet and linens were in terrible condition. 5-10 minutes after walking in I noticed black spots on my feet’s skin. I take a closer look and there was black bugs that jumped off as soon as I tried to touch to see what it was. I immediately collected my things went back to the lobby and asked for a refund. I have never experienced seeing fleas in a hotel room even an extended stay. Absolutely horrifying experience.

Exceptional

Clean and peaceful Nothing everything is great

Clean and peaceful Nothing everything is great

The staff are very pleasant! Very accommodating

The bed was sunken and very soft. When you go down the stairs, there’s a strong smell of urine. My car was hit in the parking lot, and they don’t have cameras or take any responsibility.

The bed was sunken and very soft. When you go down the stairs, there’s a strong smell of urine. My car was hit in the parking lot, and they don’t have cameras or take any responsibility.

It was conveniently located The room smelled so heavily of cigarette smoke that every one of our belongings reeked afterwards. The shower was dirty. Car alarms going off in the morning. “Breakfast” was not even continental.

The location The property seemed old and rundown, all handicapped spaces were taken and the front desk clerk watched me struggle with the huge unwieldy baggage cart to load my things, offering no assistance. The bed looked like it was a double, the skirt was dirty and the room smelled like smoke and mildew, which was strange for a non-smoking room. The refrigerator looked like something from the ‘70’s and made noise all night. Couldn’t charge my phone with my USB charger unless the lamp stayed on. All in all a bad experience.

Everything is old. Staff is just collecting a check. Do not stay.

Everything is old. Staff is just collecting a check. Do not stay.

Yes, the front desk agents is like they don't care that your guests and the strong smell of Marihuana in the hallways. Also, the elevator wasn't working it took a week for them to fix it. The "breakfast" nothing like the picture that they have on website

The breakfast at that location didn't have any oatmeal. The muffin is took had mould on it when I opened it up to eat so I had to trash it. That was the first time experience there.

cockroaches running everywhere

cockroaches running everywhere

Breakfast consisted of bran muffins and coffee/tea The suites were very accommodating on adjusting the bill when work ended early and we did not stay the whole week as planned.

As I’m walking to my room there was 2 guys in the hallway fussing with each other, I expected it to be a little cleaner as there was hair in the bathtub, dead nats on the bathroom ceiling, stains in the carpet and a chunk of laminate missing from the countertop. Never stayed at an extended stay so not sure what to expect but I’ll definitely be staying someplace else

As I’m walking to my room there was 2 guys in the hallway fussing with each other, I expected it to be a little cleaner as there was hair in the bathtub, dead nats on the bathroom ceiling, stains in the carpet and a chunk of laminate missing from the countertop. Never stayed at an extended stay so not sure what to expect but I’ll definitely be staying someplace else

Nice

Nice

The room was nice but the entire hotel smelled of smoke . My room was on the first floor and I had a non-smoking room. However, you couldn’t tell when you walked into my room because it smelled like smoke, the lobby smelled like smoke. Smoking should not be allowed anywhere near the building, but unfortunately there were people right outside the front door smoking unfortunately that made the stay not so pleasant for me.

The room was nice but the entire hotel smelled of smoke . My room was on the first floor and I had a non-smoking room. However, you couldn’t tell when you walked into my room because it smelled like smoke, the lobby smelled like smoke. Smoking should not be allowed anywhere near the building, but unfortunately there were people right outside the front door smoking unfortunately that made the stay not so pleasant for me.

Filthy and smelly

Filthy and smelly

a bit far from airport

Great for the price!

Great for the price!

We booked in advance two double rooms as there were 6 of us including 2 children. We arrived after a 5-6 hour drive in the evening and were told there was only 1 double room and second was a room with a queen bed. While we informed this was a disappointment that we were not communicated about it, they said expedia contact credentials mentioned against our booking prevented them from doing this. Please correct this experience to help us continue with Expedia in the future.

We booked in advance two double rooms as there were 6 of us including 2 children. We arrived after a 5-6 hour drive in the evening and were told there was only 1 double room and second was a room with a queen bed. While we informed this was a disappointment that we were not communicated about it, they said expedia contact credentials mentioned against our booking prevented them from doing this. Please correct this experience to help us continue with Expedia in the future.

Low quality accommodations. Run down & smelled from the moment you walk in. The lobby, elevator the hallway were all dirty & smelled foul. I should've walked out. Walls are paper thin. Some crazy man was next door & yelled all night throwing things. I didn't get one wink of sleep. Had to call the front desk 3x & they still didn't resolve the issue. The front desk was sleeping on the job. Glad one us got some sleep. I will never come to this place again. I came here bc of the reviews on Google. Whose writing these reviews? Totally didn't live up to any standard. Don't waste your time or money on this place

Low quality accommodations. Run down & smelled from the moment you walk in. The lobby, elevator the hallway were all dirty & smelled foul. I should've walked out. Walls are paper thin. Some crazy man was next door & yelled all night throwing things. I didn't get one wink of sleep. Had to call the front desk 3x & they still didn't resolve the issue. The front desk was sleeping on the job. Glad one us got some sleep. I will never come to this place again. I came here bc of the reviews on Google. Whose writing these reviews? Totally didn't live up to any standard. Don't waste your time or money on this place

Easy to get places.

Easy to get places.

Everything the room is totally unacceptable

Rooms smelled bad, were in poor shape, and were very unpleasant. I immediately checked out and did not even want to stay there

Rooms smelled bad, were in poor shape, and were very unpleasant. I immediately checked out and did not even want to stay there

When we arrived we were given a key to a room that some was staying in . The beds etc were never made up while we were there. We had to go to the front desk to collect utensils , coffee maker, cups etc Nothing

Clean, quiet, and pet friendly

Clean, quiet, and pet friendly

Quite and accommodating

Good location Checked in at 6Am and was told I had to check out at 12! Wasn’t worth the almost $200 spent for 6 hours but I needed sleep and everywhere else was booked!

The TV is old, the pathway to the hotel reception smells of smoke of some kind....

Nice and clean

Nice and clean

Lot of awful smell...looks like someone was smoking on the floors all the time. TV is ancient. Hotel does look old.

The hôtel and rooms smells not good and it’s not clean

The hôtel and rooms smells not good and it’s not clean

The staff were all very friendly and helpful as they could be. I was very surprised that my room was so unclean. The bathroom had roaches, roaches crawling under the beds. The kitchen wasn’t clean and the carpet was severely stained. The microwave had food in it as well. No cleaner rooms were available. I was offered a new room and it was worse than the one I was in. The stove didn’t work properly. The sink pipes were leaking water. They did spray for bugs. I received a portion of my funds back after showing them pictures of all the issues.

The staff were all very friendly and helpful as they could be. I was very surprised that my room was so unclean. The bathroom had roaches, roaches crawling under the beds. The kitchen wasn’t clean and the carpet was severely stained. The microwave had food in it as well. No cleaner rooms were available. I was offered a new room and it was worse than the one I was in. The stove didn’t work properly. The sink pipes were leaking water. They did spray for bugs. I received a portion of my funds back after showing them pictures of all the issues.

It’s been 3 days no tv

It’s been 3 days no tv

Nice amenities, great location

Nice amenities, great location

Nice stay. Only concern is the entire property could use a facelift!

Nice stay. Only concern is the entire property could use a facelift!

Pretty good for what it is

Pretty good for what it is

Very bad smell in the corridors, terrible check in experience, wifi was not working, dirty floors, dirty elevator.

Very bad smell in the corridors, terrible check in experience, wifi was not working, dirty floors, dirty elevator.

Floor dirty

Floor dirty

Excellent place right around the corner from a mall and steps away from other shopping and dining.

Excellent place right around the corner from a mall and steps away from other shopping and dining.

woke to roaches crawling on us.

woke to roaches crawling on us.

It's a really nice place. It is central to almost everything. Excellent restaurants and shopping are within both driving and walking distance. The staff is very friendly, knowledgeable, and engaging. My favorite part is that I travel with my dog and the place is clean and very pet friendly.

It's a really nice place. It is central to almost everything. Excellent restaurants and shopping are within both driving and walking distance. The staff is very friendly, knowledgeable, and engaging. My favorite part is that I travel with my dog and the place is clean and very pet friendly.

Property is one of the worst hotel’s I’ve been too.

Property is one of the worst hotel’s I’ve been too.

Nice place to stay sleep

Nice place to stay sleep

I attempted to have breakfast in the morning, but there was hardly anything available, and the coffee machine was empty.

I attempted to have breakfast in the morning, but there was hardly anything available, and the coffee machine was empty.

Staff was courteous and friendly. Room is clean overall. However, the room and furnishings are in need of replacement. . Needs a makeover. Bedroom cabinet baseboard coming off. Kitchen top and cabinets in fair condition. Stains in countertop. The room had a smell. Kept the windows open during the night.

Staff was courteous and friendly. Room is clean overall. However, the room and furnishings are in need of replacement. . Needs a makeover. Bedroom cabinet baseboard coming off. Kitchen top and cabinets in fair condition. Stains in countertop. The room had a smell. Kept the windows open during the night.

The biggest reason I booked this property was location to the airport but we left as soon as we started to see bugs everywhere in my opinion that’s one thing I will not tolerate

The biggest reason I booked this property was location to the airport but we left as soon as we started to see bugs everywhere in my opinion that’s one thing I will not tolerate

First room had a bad smell that was much worse when we went into the bathroom. Staff was very kind and took us to a second room where they tried to go in before us and spray lemon scented spray (I think they knew the second room was going to smell just as bad). Second room also smelled so bad we had no choice but to cancel and go somewhere else. Nice people but the hotel seems to have an odor problem.

First room had a bad smell that was much worse when we went into the bathroom. Staff was very kind and took us to a second room where they tried to go in before us and spray lemon scented spray (I think they knew the second room was going to smell just as bad). Second room also smelled so bad we had no choice but to cancel and go somewhere else. Nice people but the hotel seems to have an odor problem.

Love it

Love it

spiders in the room and roach in the lobby, the staff wasnt very welcoming, very outdated and mildewy

spiders in the room and roach in the lobby, the staff wasnt very welcoming, very outdated and mildewy

I wish the inside was kept as clean and beautiful as the outside grounds. Very misleading.

I wish the inside was kept as clean and beautiful as the outside grounds. Very misleading.

Love it

Love it

Cigarette- smoke filled air in the hallway stairs and elevator. Inside is filled with the piled up fungi mold.

Cigarette- smoke filled air in the hallway stairs and elevator. Inside is filled with the piled up fungi mold.

Pleasant staff, clean accommodations, and dependable service; and, the price is right.

Pleasant staff, clean accommodations, and dependable service; and, the price is right.

Our room had pop bottle caps, beer bottle cap, and other trash under the bed. The floors were not clean. There were bugs on the counters in the kitchen as well as the counter, tub, and floor of the bathroom. I will never recommend this place to anybody.

Our room had pop bottle caps, beer bottle cap, and other trash under the bed. The floors were not clean. There were bugs on the counters in the kitchen as well as the counter, tub, and floor of the bathroom. I will never recommend this place to anybody.

Nice place

Nice place

Front desk is very rude

Front desk is very rude

And it was not just my room. I had other friends staying in another room and it was the same.

And it was not just my room. I had other friends staying in another room and it was the same.

Honestly the young lady at the desk had a rough nice last night. When I called her on the phone because I had mistakenly went to the wrong location, she was loud and yelling on the phone and I was just confused. Once I was able to deescalate it and go to the right location it didn’t get much better. She was much nicer in person which was great. But there were so many issues with the rooms. She gave me rooms twice that had already had people in them and I seemed like a creep knocking on rooms that were already occupied at 12am. I had to keep lugging my luggage around the hotel as we tried to find me an unoccupied room. I finally get situated in a room on the second floor instead of the third floor. I’m finally able to eat my cold dinner and get ready for work in the morning. As soon as I get the shower turned on and unwind I get a knock on the door. Turns out the room was also assigned to someone else as well and I had to move AGAIN. Again the lady was very nice and had a language barrier and was doing her best. I moved rooms and even though I was frustrated i remained calm and polite because I work in the service industry. I was finally able to get into a room and rest. Now it’s a bit past 1am. I was so tired from the room switching and confusion that I ended up missing breakfast. I just don’t feel as though my experience was great and would really like my money back. I’m sure this isn’t every single guests experience here, and I’m sure it was a one off situation.

Honestly the young lady at the desk had a rough nice last night. When I called her on the phone because I had mistakenly went to the wrong location, she was loud and yelling on the phone and I was just confused. Once I was able to deescalate it and go to the right location it didn’t get much better. She was much nicer in person which was great. But there were so many issues with the rooms. She gave me rooms twice that had already had people in them and I seemed like a creep knocking on rooms that were already occupied at 12am. I had to keep lugging my luggage around the hotel as we tried to find me an unoccupied room. I finally get situated in a room on the second floor instead of the third floor. I’m finally able to eat my cold dinner and get ready for work in the morning. As soon as I get the shower turned on and unwind I get a knock on the door. Turns out the room was also assigned to someone else as well and I had to move AGAIN. Again the lady was very nice and had a language barrier and was doing her best. I moved rooms and even though I was frustrated i remained calm and polite because I work in the service industry. I was finally able to get into a room and rest. Now it’s a bit past 1am. I was so tired from the room switching and confusion that I ended up missing breakfast. I just don’t feel as though my experience was great and would really like my money back. I’m sure this isn’t every single guests experience here, and I’m sure it was a one off situation.

It wasn’t that bad for one night. The lady that was there that night was nice checking in was smoothly. Wish they had hot breakfast but its just a grab and go. We got a queen bed but it didn’t look nothing like a queen bed but hey at less the bed seem clean. It had a kitchen but the microwave and some areas in the kitchen was dusty or not clean and but bathroom fan made alot of noise when turning it on. However ill stay here if i have to again.

It wasn’t that bad for one night. The lady that was there that night was nice checking in was smoothly. Wish they had hot breakfast but its just a grab and go. We got a queen bed but it didn’t look nothing like a queen bed but hey at less the bed seem clean. It had a kitchen but the microwave and some areas in the kitchen was dusty or not clean and but bathroom fan made alot of noise when turning it on. However ill stay here if i have to again.

The issue I had was that there were no small amenities like cups and disposable cutlery. Outside of that my stay was good.

The issue I had was that there were no small amenities like cups and disposable cutlery. Outside of that my stay was good.

One of the most enjoyable locations in the west side of Northern Virginia: main hwys are very accessible but the hotel is not on the freaking on-ramp, a welcomed “feature.” Parking is great, staff have been nice. There’s shopping and food within walking distance, a huge plus if not living in a car is of interest.

One of the most enjoyable locations in the west side of Northern Virginia: main hwys are very accessible but the hotel is not on the freaking on-ramp, a welcomed “feature.” Parking is great, staff have been nice. There’s shopping and food within walking distance, a huge plus if not living in a car is of interest.

Good thank you.

Good thank you.

The property is not what we expected. It was rundown and did not smell good. Sorry

The property is not what we expected. It was rundown and did not smell good. Sorry

Nobody should be living in this. Hotel staff make excuses as to the filthy and unsafe conditions.

Nobody should be living in this. Hotel staff make excuses as to the filthy and unsafe conditions.

The people turned out to be really helpful, they understood about my little mishap, i turned on the heat an made the fire alarm go off. Scared myself but let them know it was me. Met a few really nice people onw with this awesome Shelby Ford an another from London, England who was biking across the states, had a good trip an awesome stay. Thank you very much, didnt see much of employees cause it was late an early morning when there.

The people turned out to be really helpful, they understood about my little mishap, i turned on the heat an made the fire alarm go off. Scared myself but let them know it was me. Met a few really nice people onw with this awesome Shelby Ford an another from London, England who was biking across the states, had a good trip an awesome stay. Thank you very much, didnt see much of employees cause it was late an early morning when there.

Location is great. Furniture in the room was awful. Don't recommend this Extended Stay.

Location is great. Furniture in the room was awful. Don't recommend this Extended Stay.

In need of overall refresh; tub was yellowed, drain corroded, shower controls wobbly, bath fan sounded like an airplane and bathroom frequently had cigarette odor.

In need of overall refresh; tub was yellowed, drain corroded, shower controls wobbly, bath fan sounded like an airplane and bathroom frequently had cigarette odor.

There is no common rest room facility

There is no common rest room facility

The room I stayed in had roaches and the towels was dirty. I had to have come back and clean the room. This property shouldn’t be letting anyone stay here. It needs to be exterminated

The room I stayed in had roaches and the towels was dirty. I had to have come back and clean the room. This property shouldn’t be letting anyone stay here. It needs to be exterminated

The outside of the building appeared fine. The lady at the desk was polite and friendly. The room smelled like someone had be smoking in there daily for months. There was an odd red stain on the rug. We ended up leaving and not staying the night because the smell was so offensive. The manager called me the next day and offered a full refund. I do not recommend this property for anyone with sensitive lungs.

The outside of the building appeared fine. The lady at the desk was polite and friendly. The room smelled like someone had be smoking in there daily for months. There was an odd red stain on the rug. We ended up leaving and not staying the night because the smell was so offensive. The manager called me the next day and offered a full refund. I do not recommend this property for anyone with sensitive lungs.

The elevator was down and unfortunately that day I was limping so I will not be able to climb up the stair. I asked if she can put us on the 1st floor or even on the 2nd floor but still she puts us on the 3rd floor.

The elevator was down and unfortunately that day I was limping so I will not be able to climb up the stair. I asked if she can put us on the 1st floor or even on the 2nd floor but still she puts us on the 3rd floor.

Elevator didn’t work and I’m on crutches

Elevator didn’t work and I’m on crutches

Rooms are worn out and out dated.

Rooms are worn out and out dated.

the hotel had no rooom available and turned me away. i had to call hotels.com to ask for the refund . Hotels.com didn’t even know the hotel had no room .

the hotel had no rooom available and turned me away. i had to call hotels.com to ask for the refund . Hotels.com didn’t even know the hotel had no room .

They didn't have anything for the kitchen, like nothing to cook with or no plates, forks ect..

They didn't have anything for the kitchen, like nothing to cook with or no plates, forks ect..

Our room smelled like a fresh cigarette. From the little bit of time that our belongings were in the room they reek of cigarette smoke. Aside from that, it was a fire waiting to happen. The clerk at the desk graciously put us in a different room which smelled better but that might have been due to both hotel windows being wide open when we arrived to the room. The trash in our room hadn’t been emptied from the “party” before. Such a bummer to be on a family trip and have to deal with stuff like this. I hate to say but probably one of the worst hotels I’ve stayed in.

Our room smelled like a fresh cigarette. From the little bit of time that our belongings were in the room they reek of cigarette smoke. Aside from that, it was a fire waiting to happen. The clerk at the desk graciously put us in a different room which smelled better but that might have been due to both hotel windows being wide open when we arrived to the room. The trash in our room hadn’t been emptied from the “party” before. Such a bummer to be on a family trip and have to deal with stuff like this. I hate to say but probably one of the worst hotels I’ve stayed in.

Halls smelled like smoke and weed. The “breakfast bar” was just coffee and granola bars. Rooms were okay, outdated and bathrooms were not cleaned well. Convenient location but a bad hotel overall. Would not be coming again and do not recommend anyone stay.

Halls smelled like smoke and weed. The “breakfast bar” was just coffee and granola bars. Rooms were okay, outdated and bathrooms were not cleaned well. Convenient location but a bad hotel overall. Would not be coming again and do not recommend anyone stay.

After booking. Lady clicked on th damn computer for 10 mins before telling us there was an issue and it’s onl because I spoke up. Didn’t offer us a room another way until I ask

After booking. Lady clicked on th damn computer for 10 mins before telling us there was an issue and it’s onl because I spoke up. Didn’t offer us a room another way until I ask

Hotel was very dark and dingy. Bathroom floor was peeling up. A used toilet sat in the hallway for both days I was there. The last night of the the stay the A/C in the hallway caught fire at 2:30am filling the hotel with smoke.

Hotel was very dark and dingy. Bathroom floor was peeling up. A used toilet sat in the hallway for both days I was there. The last night of the the stay the A/C in the hallway caught fire at 2:30am filling the hotel with smoke.

Room was smelling bad

Room was smelling bad

Breakfast was just coffee and muffin. No protein option.

Breakfast was just coffee and muffin. No protein option.

Good location. Standard ESA quality.

Good location. Standard ESA quality.

We arrived for a quick 2 night stay. Everything was clean, the suite was well supplied with towels and amenities and the bed was comfortable.

We arrived for a quick 2 night stay. Everything was clean, the suite was well supplied with towels and amenities and the bed was comfortable.

The staff was very helpful in helping me to check in. The laundry room was a major plus. Check in was quick and easy.

The staff was very helpful in helping me to check in. The laundry room was a major plus. Check in was quick and easy.

Friendly staff!

Friendly staff!

brealfast

brealfast

It was ok. Room was fair. One light is not working have a stain on one of the table. Very little toiletries given considering we are booked for 2 nights. Overall it was still ok. Quiet and comfortable stay.

It was ok. Room was fair. One light is not working have a stain on one of the table. Very little toiletries given considering we are booked for 2 nights. Overall it was still ok. Quiet and comfortable stay.

Staff was rude and unhelpful. Was not told in advance when check-in was. When I arrived too early, was told I could not check in yet (even if I was willing to pay the early check in fee). When I explained that it would either have to be now or late at night (around midnight) I was told my room may not be there when I get back because of their system. So, I could not check in early, and could not check in later when I would actually be back because I wouldn't have a room, despite having already paid for it. So instead I had to drive 3 hours back from a wedding because this hotel screwed me. Paid for the room in full and wasn't even able to stay there.

Staff was rude and unhelpful. Was not told in advance when check-in was. When I arrived too early, was told I could not check in yet (even if I was willing to pay the early check in fee). When I explained that it would either have to be now or late at night (around midnight) I was told my room may not be there when I get back because of their system. So, I could not check in early, and could not check in later when I would actually be back because I wouldn't have a room, despite having already paid for it. So instead I had to drive 3 hours back from a wedding because this hotel screwed me. Paid for the room in full and wasn't even able to stay there.

So relaxing staff very knowledgeable and polite Thanks everyone

So relaxing staff very knowledgeable and polite Thanks everyone

There wasn't tv service most of the time.

There wasn't tv service most of the time.

The customer service was excellent and the manager was extremely pleasant with providing me with great customer service and making sure I was ok with my stay.

The customer service was excellent and the manager was extremely pleasant with providing me with great customer service and making sure I was ok with my stay.

I couldn’t check in because the person in the desk opt said that my name wasn’t in his list. Bad service I don’t know who made the mistake you or the hotel. It is my first time with you so is bad experience .

I couldn’t check in because the person in the desk opt said that my name wasn’t in his list. Bad service I don’t know who made the mistake you or the hotel. It is my first time with you so is bad experience .

There was no hotel staff present when we checked in and the laundry person checked us in instead.

There was no hotel staff present when we checked in and the laundry person checked us in instead.

The young man who checked me in charged me 2 times on my card for a room that I already had paid for. Waiting to see if I get refunded. Darrell was great and actually brought coffee and muffins up. He told me that I should receive a refund in 5-7 business days. Other than paying close to $240 for one night stay everything else was alright except the bed was hard and the pillows too soft.

The young man who checked me in charged me 2 times on my card for a room that I already had paid for. Waiting to see if I get refunded. Darrell was great and actually brought coffee and muffins up. He told me that I should receive a refund in 5-7 business days. Other than paying close to $240 for one night stay everything else was alright except the bed was hard and the pillows too soft.

Clean quiet great tv channels . Close to shopping and great restaurants

Clean quiet great tv channels . Close to shopping and great restaurants

Quiet clean accessible to local restaurants and shops

Quiet clean accessible to local restaurants and shops

I have stayed at this location a couple of times, very quiet property , friendly staff, rooms are very clean and comfortable and the rates are good too

I have stayed at this location a couple of times, very quiet property , friendly staff, rooms are very clean and comfortable and the rates are good too

Clean quiet great tv channels friendly service convenient location

Clean quiet great tv channels friendly service convenient location

Took over 20 rings for front desk to answer phone. Don’t think I will stay at this hotel again. I also think rooms cleaned every other week during Covid is not enough. It said common areas cleaned everyday not true!!!

Took over 20 rings for front desk to answer phone. Don’t think I will stay at this hotel again. I also think rooms cleaned every other week during Covid is not enough. It said common areas cleaned everyday not true!!!

The manager was extremely helpful and helped me get into a room quickly as I had hurt my back and needed a place to rest.

The manager was extremely helpful and helped me get into a room quickly as I had hurt my back and needed a place to rest.

The staff, Luxmon, Pranaj, and Bobby are great. Super friendly and helpful. Rooms are descent and the bed was comfortable. Short walk to three good restaurants. Shopping also close by.

The staff, Luxmon, Pranaj, and Bobby are great. Super friendly and helpful. Rooms are descent and the bed was comfortable. Short walk to three good restaurants. Shopping also close by.

Quiet clean close to shops and restaurants. Soft bed good tv stations

Quiet clean close to shops and restaurants. Soft bed good tv stations

My stay was ok. However, the smell that hits you upon entering the room is very unpleasant. Luckily, I thoroughly sanitized the entire room and bathroom for my own sanity and peace of mind. There are dust bunnies on smoke detectors and fire sprinkler. The curtains need to be washed, there were Hershey chocolate wraps under the bed. I lifted the mattress and there were crumbs. I wiped the entire room down, including the remote, phone, alarm clock, door handles, head board, etc...cleaning standards MUST be re-evaluated. Most importantly, some guests smoke just outside of the entrance and having my room on the first floor, the smell of cigarette smoke is evident, including in the lobby.

My stay was ok. However, the smell that hits you upon entering the room is very unpleasant. Luckily, I thoroughly sanitized the entire room and bathroom for my own sanity and peace of mind. There are dust bunnies on smoke detectors and fire sprinkler. The curtains need to be washed, there were Hershey chocolate wraps under the bed. I lifted the mattress and there were crumbs. I wiped the entire room down, including the remote, phone, alarm clock, door handles, head board, etc...cleaning standards MUST be re-evaluated. Most importantly, some guests smoke just outside of the entrance and having my room on the first floor, the smell of cigarette smoke is evident, including in the lobby.

Expensive for what it was. I would not stay here again. People loud in and out at 3am, smoking ourside doors and littering. Halls smell like smoke. Hotel was out of certain kitchen essentials. Would not recommend or stay again. Carpets dirty. Mattress had boogers on it under the sheets.

Expensive for what it was. I would not stay here again. People loud in and out at 3am, smoking ourside doors and littering. Halls smell like smoke. Hotel was out of certain kitchen essentials. Would not recommend or stay again. Carpets dirty. Mattress had boogers on it under the sheets.

Very nice. Staff were helpful but often had to multi task, which took them away from front desk area. Love the convenience of the location to shopping and restaurants. Very good value for the attractive rate offered.

Very nice. Staff were helpful but often had to multi task, which took them away from front desk area. Love the convenience of the location to shopping and restaurants. Very good value for the attractive rate offered.

You have to pay extra to login to your Netflix, Redbox, or Prime video accounts. I did this and it still didn't work. I called the online help number and they were never able to fix it, but still charged me anyways. Never again!

You have to pay extra to login to your Netflix, Redbox, or Prime video accounts. I did this and it still didn't work. I called the online help number and they were never able to fix it, but still charged me anyways. Never again!

Overall very dirty and smelly

Overall very dirty and smelly

Con: 1 Not clean. The shower had many little hairs from the previous guest, so Im guessing it was not cleaned. The floor was sticky. 2 maid service is only once a week. More frequently costs extra. 3 They advertise free wifi, but it is deliberatly made very slow. Then they offer to sell you better wifi. That is deceptive advertising.

Con: 1 Not clean. The shower had many little hairs from the previous guest, so Im guessing it was not cleaned. The floor was sticky. 2 maid service is only once a week. More frequently costs extra. 3 They advertise free wifi, but it is deliberatly made very slow. Then they offer to sell you better wifi. That is deceptive advertising.

Toilet was not clean at check in. Bed needed replacing - soft and dip in center. Room did not smell clean and carpet needed shampoo. Sheets were scratchy.

Ok for the price. A little old, but clean and friendly staff

All the staff are very friendly and accomodating. If I have had an issue with key card it has been resolved promptly.

The staff is friendly and the room suited my needs.

It was tired and the room had a very strong fragrance.

Quiet clean nice location comfortable bed clean bathroom

There was really nothing special about this please simply OK

There were people having a party and the music was really loud. I had to call the front desk several times be frore they did anything