Sonesta Select Hotels Statesville

The room was very clean and comfortable. The staff was very helpful and friendly. The property was newly refurbished. It had a beautiful swimming pool. The restaurant had very good food. The bar was very nice. We received a complementary made to order breakfast and it was conveniently located.

Room was very clean and up to date

We found this property to be exactly what we were looking for. The pool was nice, the restaurant was reasonably priced, the room and public areas clean. We will be back.

We stopped here late at night and were so glad for it. It was well lit, the staff were very friendly and helpful. The rooms were brand new and clean. The breakfast was made to order and a part of the cost of our stay. We didn't go into the pool but it was a very nice area. The whole hotel was updated and clean. The price was really good. Our kids liked it, too. If I was being picky, I would say the beds were too firm but we still all slept fine nonetheless. If you're traveling through and want a good but non overpriced place to stay, this is it.

This hotel was very clean and a nice place to stay.

Quick friendly check-in. Very clean and remodeled throughout

It was very clean and very accommodating

Emplacement fraîchement rénové, chambres très confortables, restaurant et bar sur place, déjeuner servi à la table comme dans un restaurant! Pour l'instant le rapport qualité prix est exceptionnel!!

Superb

I like that being handicap I got a room close to the door and the ice machine. The room was amazing. I had a king with a sofa and refrigerator microwave. Everything was spotless and perfect. The staff greeted me and really went above and beyond for anything I needed. The free breakfast was great in the morning before I left. I really just can’t say enough about this property.

Newly renovated, rooms are clean, breakfast is excellent

The hotel was spacious and clean. The staff was helpful. Hot showers too

Very good

Pleasantly surprised by renovated facilities. Room and property was very clean. Bed was comfortable and I slept great. Great breakfast.

Loved this hotel. Was super clean, had a great pool! Nice bathroom. The breakfast in the morning was made to order! Really great place!!

Affordable and clean hotel with really comfortable beds. Staff are friendly and very helpful. Would highly recommend

As a solo traveler, I felt safe at this place. Very easy to find, clean n friendly.

Hotel has been renovated in the last year and everything was very nice, you can tell they did a great job renovating everything not just cosmetic things. We would definitely stay here again and would tell others to stay here!

I’m always nervous with a pet friendly hotel but this place was 1000% on point catering to our Pubp in every way. The room smelled so clean. He couldn’t even tell it was a pet room. There was an extra dog bed in doggy bowl. The front desk gave her a little girl a great bone and the room was very spacious. I would definitely go back again.

Beautifully furnished, clean and fresh. Everything was extremely well kept. All staff members were pleasant and helpful.

Beautifully furnished, clean and fresh. Everything was extremely well kept. All staff members were pleasant and helpful.

Clean room. Restaurant and bar

The hotel and staff were nice. I would recommend having a place to hang your towels after bathing. Maybe hooks on the back of the door. The breakfast setup was interesting. It seems like you have to purchase the beverages. The food we received was good. The beds were pretty hard and not too comfortable.

Newly renovated hotel. Clean and Quiet. Great Staff and Restaurant. Highly recommend for business travelers and snowbirds. I've made this my go-to anytime I am in the Statesville area.

It was clean, the staff...

It was clean, the staff was friendly and the breakfast was a big surprise! And very tasty. Pleasantly surprised by this

Beautiful property excellent staff and great restaurant and bar. Best value I have seen in a long time.

Exceptional

Le seul hic a été le système informatique qui ne collaborait pas à l’enregistrement et à la sortie .. mais ce fut corrigé et j’ai reçu un courriel de la réception à cet effet … je recommande !!

Room was very clean and had comfortable beds. Breakfast was very good. Pool area was awesome

Slept like a baby in the comfortable mattress, beautiful room and spacious with nice couch to relax on. Made to order breakfast included, which was an extra bonus. Loved the inviting atmosphere too✨ Would give 10 stars if I could✨

We never stayed some random guy was trying to get money from us.Booking and Sonesta won’t give us our money back.Sad never stay here…. Everything

But not sure. Overall I felt it could have been a good stay. Just have to find sometime when everything is open

.

Best recommend place to stay after a long trip or drive. Beautiful and modern hotel with a great pool; too bad it was raining when I stayed. Near major highway and good restaurants. The staff was friendly and helpful. The breakfast is just perfect, not the typical buffet style.

Loved the cleanliness and new remodeled look! Outdoor pool and fire pit were awesome. Was nice to have the small bar with food options on site which we utilized for a late dinner and some wine before turning in. Room was spacious and bed was extremely comfortable. Also is seconds off the highway, which was important to us since we were on a long trip and didn't want to waste time getting back on the road in the morning. Would highly recommend!

It was so clean! No dirt in corners. The bed was neat and clean, loved the lavender body wash! My breakfast was god, but it was not what I ordered, no complains, just nor accurate. I liked so much that you have a restaurant there, so no need to travel to eat! Big bonus!! Very attractive remodel…I am booking all my stays with your chain of hotels There was nothing I didn’t like

It was so clean! No dirt in corners. The bed was neat and clean, loved the lavender body wash! My breakfast was god, but it was not what I ordered, no complains, just nor accurate. I liked so much that you have a restaurant there, so no need to travel to eat! Big bonus!! Very attractive remodel…I am booking all my stays with your chain of hotels There was nothing I didn’t like

Clean rooms. Place was well kept. Great deal for the price. Staff was friendly. Great breakfast in the morning. I would definitely stay again

My room was newly renovated and very clean. The bed was very comfortable. I travel to Statesville often and will definitely stay here again.

Hotel was clean and very affordable. Breakfast wasn't that great.

Breakfast wasn't that great.

So close to the interstate. Exceptionally clean, new and huge room

Welcoming & friendly staff. Very helpful. Everything was clean, fresh & well appointed.

Welcoming & friendly staff. Very helpful. Everything was clean, fresh & well appointed.

Very good

Quick overnight stay while traveling with our dog. The hotel is super dog friendly with various items in the room (dog bed, water bowl, etc) to ease your stay. There is a dog potty area but it is not the best due to lack of green space, otherwise, our pup approved of his stay. The room was clean as were the hallways. The receptionist was super friendly and helpful the multiple times we interacted. The breakfast to order was fine but it was a slower process if you are hoping for a quick meal before getting on the road. The hotel is still undergoing renovations and the outside pool area/seating, which looked very inviting, was closed for use. On that note, there was one security issue mentioned by others which has still not been repaired - an exterior entry door by the dog station. All exterior entry doors require a room key for access - this door is broken with wires hanging - it should be a priority fix as it leads directly to rooms.

It’s a clean, beautiful and friendly atmosphere. A great place to stay while in Statesville or the surrounding areas.

Area is industrial.

Superb

Property has been recently renovated so room and all areas we used were very clean. Beds were comfortable. Made to order breakfast was quick and good. Looked like some work was still being completed on the grounds but this was not a problem. Would stay again.

It was clean and easy to get to.

Clean. Newly renovated. We have been staying at this property for years so it has been nice to see the renovations. No more continental breakfast on the go. Vouchers were given for breakfast which was great, but will be upsetting it that is only a promotion for a short time. Ordered dinner from the restaurant. Food was good but expensive for what it was. Hotel restaurant prices, which is of course expected. Ordered wings which were good, but came out naked with no sauce (not even in the side). Wish the order was more accurate for the price. Outside doors still do not lock in the back of the building which has been a huge negative in all of the years we have been staying at the property.

It was clean and easy to get to.

Clean. Newly renovated. We have been staying at this property for years so it has been nice to see the renovations. No more continental breakfast on the go. Vouchers were given for breakfast which was great, but will be upsetting it that is only a promotion for a short time. Ordered dinner from the restaurant. Food was good but expensive for what it was. Hotel restaurant prices, which is of course expected. Ordered wings which were good, but came out naked with no sauce (not even in the side). Wish the order was more accurate for the price. Outside doors still do not lock in the back of the building which has been a huge negative in all of the years we have been staying at the property.

There is a full service pub inside, which you don't normally find in a hotel at this price point. The motion sensor on the thermostat turned the a/c off at night. This made for a warm and uncomfortable sleep.

Clean and affordable. Room was very basic and he sofa was really poor quality.

The motion sensor on the thermostat turned the a/c off at night. This made for a warm and uncomfortable sleep.

Clean and affordable. Room was very basic and he sofa was really poor quality.

Great hotel. I would definitely come here again. The only complaint I had was the toilet didn’t have good pressure and you sometimes had to flush it twice.

My husband and I was passing through and stayed here. Clean room, bar was great

Exceptional

This place is superb. Brand new/remodeled hotel. Beautiful property, super convenient to highway, awesome made to order bkfast. No reason to stay anywhere else. Best kept secret.

The entire layout was inviting with lots of interesting places to sit and relax near the check in counter.

Always stay here in the way to Hilton Head. First time staying since it changed from Ramada to Sonesta. Nice clean rooms and pet friendly. One of the side entrance doors on the remote part of the hotel had the security swipe lock missing so you could enter without any key card right into the bank of rooms. Hopefully they get that fixed soon

Always stay here in the way to Hilton Head. First time staying since it changed from Ramada to Sonesta. Nice clean rooms and pet friendly. One of the side entrance doors on the remote part of the hotel had the security swipe lock missing so you could enter without any key card right into the bank of rooms. Hopefully they get that fixed soon

The room was very clean and the bed were so comfortable. A free hot breakfast was offered in the morning. The price was very reasonable!

Hidden gem! Staff, cleanliness, value and full ordered breakfast included are some if the benefits received while staying. Highly recommend Nothing

Hidden gem! Staff, cleanliness, value and full ordered breakfast included are some if the benefits received while staying. Highly recommend Nothing

Breakfast was fresh and delicious Well I never got back my incidentals fee of $50

Breakfast was fresh and delicious Well I never got back my incidentals fee of $50

a revoir

Exceptional

Very good but a lot of food. Nothing. Everything was great.

Very good but a lot of food. Nothing. Everything was great.

Newly remodeled room which was VERY CLEAN! Pet bed & stainless-steel food dish were provided. Fully stocked bar along with an expansive restaurant menu. Breakfast is waitress service with many menu choices. Staff was friendly and very anxious to make your stay one of the best you've ever encountered.

Newly remodeled and clean. Rooms are great. Nice location right off interstate. The owner of the bar inside the hotel is Joe and He is there and very personable. Food is very good at the bar. Would definetly stay again

Cubby holes, hooks, minimalist design, spaces to put your items, fridge, tv. Dog bowl & bed, but we bring our own. The $200 authorization fee seemed excessive for an overnight stay at a select service hotel. Front desk agent at 11:30 at night who checked us in seemed combative about this charge when I questioned it. Her main explanation was the fear that we might smoke in their new remodeled rooms, was a bit sus. Also, the pet fee of $20 as listed on line was $25. She blamed the 3rd party booking for everything although it is the hotel's obligation to update information on line. She also blamed the recent change over suggesting I booked on a Ramada site , however I booked the room on Sunday on booking.com. Then she asked if I still wanted the room? What choice did we have after driving 5 hrs after work and having an injection in my knee that day. The room keys didn't work, so back to the front desk to find out the batteries were dead & change our room. Our room apparently wasn't inspected as there was crushed food under the couch cushions, the couch smelled horribly, the duvet had stains on it, the bathroom fan was loud, no conditioner in the container, and I fixed the clock as it was still an hour behind. The shower configuration leaves water all over the floor. And not even complimentary coffee in the lobby? Not very welcoming! Also, on line the breakfast said .10, not $10.0 0, obviously a typo.

Very good

The room was good, but the location of the room was iffy. The room was spacious and the beds were good. When I said that the location of the room was iffy, it was right by an exit door. the door would slam shut when closed. There were some contractor type people staying at the hotel when we were there. They start there day very early, around 5: 00am.The ice machine was also near our room. So we had the noise of both the ice machine and the slamming door at 5:00am. What really was terrible was the so called "complimentary breakfast". You get a menu with limited choices that had nothing I liked. Other hotels offer a buffet style breakfast which is much preferable. We will not be staying there anymore.

Good location Ground floor security door lock broken probably for a long time. Room next door to our handicapped room was noisy for hours until 1230 am with we assume not travel guests. Called front desk and immediate quiet like they were known to the hotel. In the am no one on desk to check out and only breakfast staff around to find “Marie”

The room was good, but the location of the room was iffy. The room was spacious and the beds were good. When I said that the location of the room was iffy, it was right by an exit door. the door would slam shut when closed. There were some contractor type people staying at the hotel when we were there. They start there day very early, around 5: 00am.The ice machine was also near our room. So we had the noise of both the ice machine and the slamming door at 5:00am. What really was terrible was the so called "complimentary breakfast". You get a menu with limited choices that had nothing I liked. Other hotels offer a buffet style breakfast which is much preferable. We will not be staying there anymore.

Good location Ground floor security door lock broken probably for a long time. Room next door to our handicapped room was noisy for hours until 1230 am with we assume not travel guests. Called front desk and immediate quiet like they were known to the hotel. In the am no one on desk to check out and only breakfast staff around to find “Marie”

Very clean and modern accommodations. Staff was very friendly and helpful. Our personal preference is a self-serve breakfast bar rather than a restaurant where you order from a menu. The staff was great but when using the coupon, the selections were somewhat limited and confusing.

All good

I was very impressed with the renovations and upgrades since you acquired the hotel from Ramada, there wasn't one surface that wasn't touched. The rooms, the bathrooms, the hall carpets, the lounge, the pool, the decor. Everything was beautiful. The interior designer did an excellent job. I wouldn't change a thing.

Everything was very nice

Kitchen doesn’t work and construction inside

Very close to the interstate. Room was clean. Very comfortable bedding. No breakfast provided.

45 min to check in I was the only one there couldn’t print receipt in the morning high price breakfast which we didn’t use not even coffee in lobby had to buy high priced Starbucks if you wanted a cup have visited this hotel when it was Ramada many times rates went up dog fee went up will not be staying there again. Remodel was nice and people were friendly

Only a few rooms were open the rest of the building was under construction nit advertised in listing

Beautiful hotel. Great room at reasonable price. Signage bad. Got lost returning to front desk. Had to pay for morning coffee.

Totally disorganized

The staff didn't know what they were doing. No restaurant. No free coffee or breakfast. Rooms were lovely

It was clean and comfortable. They changed the name of the motel but failed to notify us, we had reservations made for at least a month in advance. They charge for breakfast!! It’s very expensive!!

Needed night light for bathroom. Walls are thin. I heard the man next door coughing. Otherwise the room was new and clean.

Was booked as a Ramada but arrived to find new name on hotel . Said it had a bar and restaurant and both were closed. Said complimentary breakfast, but only had pay for breakfast.

The hotel was remodeling. No gameroom. No bar. It wasn't as advertised. Hotels.com didn't give that information out at booking.

Newly remodeled entire hotel & clean room! Bar & pool not open yet but will be very nice additions. The bag breakfast was a nice addition due to renovation in process.

Newly remodeled entire hotel & clean room! Bar & pool not open yet but will be very nice additions. The bag breakfast was a nice addition due to renovation in process.

It said we had free full breakfast but if we wanted full breakfast we had to pay! They had crappy packaged gas station style plastic wrapped food to microwave but they didn’t have s as microwave. We were told to bring to our room and use there! E had already checked out and even if we didn’t we wouldn’t eat good on our bed! It also said restaurant was open and it wasn’t so we had to leave hotel to go out to dinner. Room was clean and front desk was good

It said we had free full breakfast but if we wanted full breakfast we had to pay! They had crappy packaged gas station style plastic wrapped food to microwave but they didn’t have s as microwave. We were told to bring to our room and use there! E had already checked out and even if we didn’t we wouldn’t eat good on our bed! It also said restaurant was open and it wasn’t so we had to leave hotel to go out to dinner. Room was clean and front desk was good

Yes

Yes

I booked Ramada. However, when I arrived at night I saw no Ramada signage, only a building that that looked to be in the middle of a remodel, which I found out was the case. It is no longer a Ramada, but some other hotel brand. Further, I was told there would only be a to-go bag for breakfast, so I left early in the morning prior to breakfast. On the plus side, after understanding the circumstances, the staff members were very nice and room was nice as well.

Well I was traveling for business and pulling a big trailer. So I was looking for a place that had a restaurant and lounge so I did not have to go out. They neglected to mention that both were closed before I booked it and no compensation offered

No food on site, bagged breakfast, no security

It will be nice when it’s finished

They didn't have breakfast like they normal

Although the stupid bathroom design allows water to accumulate pn the floor outside the shower.

Very clean

Nothing

But the room was brand new and clean, it was very nice.

We had fix toilet

Was very happy with rooms. Newly renovated and done well. Very clean, updated furniture. Couldnt have been happier with the place.

Under renovation but the room was brand new!

They are under construction, and the front desk was just a little wooden desk. The woman at the front desk could not have been nicer! The new rooms are gorgeous!

Excellent, clean, friendly. Have nothing bad to say. The place was under renovations but it was fine. Shows they care and are upgrading.

Place is under MAJOR renovation. Want Breakfast ? They hand you a bag with a microwave muffin and breakfast sandwich. It's a Rundown Motel that they are trying to convert . they should have torn it down and started over.

Nice room after remodel great staff

The room was excellent. When the renovations are complete - it will be great!

The room was very nice. Mostly new everything as the hotel is in the midst of renovations. Lobby and restaurant were the primary places where construction was underway. Checked in at portable table, bag breakfast in the morning.

Hotel is under renovations. This should have been disclosed when making reservations. We made a reservation because we wanted a bar and restaurant on-site so we wouldn’t have to drive to a restaurant after six hours of driving. Upon arrival we learned the restaurant and bar are closed. We are very disappointed.

i think we should have been informed of the renovation taking place since it was massive.

Very friendly staff. Room very clean.

No ice machine & no restaurant or hot.breakfast!

Awful never again staff didn’t care.

Marie very courtious. Room is nice. Bathroom detailing not finished well.

They are doing renovations the hotel looks amazing so far! Rooms are super nice and clean Would go back again in a heart beat

no food

Booked this night at this hotel almost an hour before we arrived. There was no where on the site that it is being remodeled. They had no elevator working because of remodeling. The room and bathroom was new yet the mattress and linens are old and uncomfortable.

Ok

Traveling north from Florida we needed a room to rest for the night. We got there when it was already dark and when we approached the front of the hotel we thought it was closed. Looked like a construction site and it was in effect under renovation. No notice about that when we looked it up to make the reservation. Approached the front desk and the young lady assured me that the room was finished and clean. The area had tarps covering so you could not see anything. She also told us that the kitchen and lobby were closed. We would not have the breakfast but they would give us a bag with items for breakfast. Also to enter our room we had to go to the back of the building and enter through a small door and turn left to go to the room. We decided to stay because we were so tired. My husband is a diabetic and he needed rest. Drove to the back and encountered that half of the parking area was covered with furniture that had been taken out. The room was indeed clean but it did not looked finished. In the morning we sorted the maze of plastic and dust to find the “breakfast”. We grabbed the bags and left early. On or way home I would refer to those as glucose bags. Not one item from that bag was appropriate for a diabetic.

Friendly staff, freshly renovated room, good location

Newly renovated. Very good breakfast.

The hotel was under construction which was not posted on the reservation website. The WiFi reception was incredibly unreliable. I would get dropped the second I closed the door to my room. And even with Verizon, I could not get enough reception to load anything. They did not have a hot breakfast, but a bagged one. I will say the front office staff were lovely. My room was cleaned each day and towels and trash removed. I was originally booked on the second floor, but the elevators were not working. So, they moved me to the first floor. The room was clean, spacious, and comfortable. The bed was a little hard for my taste, but I was able to sleep well. The shower was good and warm, and the tub was deep enough for a good bath. At one point, I had to walk all the way around the bottom floor to get to my hotel room due to the construction. A minor inconvenience, but as I had just ran 33 miles that morning at lake Norman, it felt rather inconvenient at the moment. I would have booked another hotel had I known what I was walking into. But, no fault to the staff there. They were great.

Yes and yes. Construction was in progress so it was a work in progress that was handled with polite and knowledgeable staff. Our room was in the finished part of the restoration.Well done!

Place is getting a full remodel, from ground up so alot of construction going on. I got a recently remodeled room, its pretty nice with updated lighting, plug ins, big screen tv, nice shower. Very clean.

Entire building is undergoing a remodel that wasn't posted on Expedia. Bar and Restaurant closed also and they were the reason for choosing this location. staff transferred my reservation to Best Western across the street because they didn't have a room ready for me after 3pm

The place was under

Room was nice but they are doing construction and have clay all over the sidewalk slid and fell trying to carry my stuff back to the car and messed my hand up due to it

The air conditioner in the room did not work, there were bugs in the bathroom. The hotel was undergoing renovation when I stayed and was quite noisy. People working there were very nice and it was conveniently off the highway that’s my reason for choosing this hotel. I usually have good luck staying at Ramada hotels but this was not the best Ramada I have been in by far. Hopefully will be better after renovation is complete.

We were traveling and stopped for one night. We had stayed at this property a year ago and had a good experience. I've given this hotel a 5-star rating since we have had good experiences twice and we will stay again when in the area. The hotel is undergoing major remodeling as of Nov. 2025, so there were a few inconveniences, but they are doing a nice job of updating the rooms. We were particularly impressed with the large, modern bathroom and the overall size of our room. The location is convenient to the highway. And the staff were all efficient and friendly!

Good room, properly under renovation

The entire hotel was a construction zone and I am certain OHSA would have fined them.

The staff was wonderful and the room was clean. The only problem we had was that the hotel was still under construction.

The room was spotless and the staff was very professional. The facility was still undergoing major renovations in November 2025. The restaurant, lobby, outside, and a wing of the guest rooms were under construction. If you are looking for a clean room, good breakfast, and don't mind stepping around construction at reasonable rate, then this might be a place for you.

Entire hotel under renovation! Rubble all around. Our room was ok once you got in. No lights out front. No safety lights around the building. Had 5- FIVE e mails 1-2 days prior to our stay, never mentioned renovations. Desk person said since we used a second party to book not there problem. Hotel wanted a photo of drivers license- NOOO!

Room smells good and clean.. unm

If i knew this hotel was in renovation i wouldve never stayed here

Building should be shutdown while total remodel is going on. Wheelbarrow full of rocks in hallway. Dust everywhere. We lasted 10 minutes. Horrible

We ended up not staying. The hotel was under construction. While I was moving my car my wife and daughter went to the room. Once they got to the room there was already someone in the room. Needless to say this scared my wife and daughter so we canceled our stay and luckly we were able to find another room because of the soccer tournament that was in town.

Hotel is under renovation (which wasn't explicitly stated by EXPEDIA). On top of that people are smoking weed and hanging in hallway. I need a good night of sleep and pray that construction workers don't start early. I am extremely not happy. This hotel doesn't deserve an above 8 star rating. Expedia isn't reliable

I'd like to start off with the positive. The room itself was clean and the bed comfortable. However, to our dismay the Ramada was going through a renovation. When we first drove up, we thought it was closed. There was debrie everywhere from where the workers had been. Workers were on the roof welding the overhang. The back of the property was not much better where we had to get to our room on the second floor. The outside door was left open ( for the workers) and I was concerned it would be open all night. When we got back from dinner, much to our relief, the door was closed. The halls were filled with paint cans and some of the carpets had plastic drop cloths covering them. I did not get a good night sleep as I felt like we were the only ones in the building. The next morning we went for breakfast and there were more people in the dining area. A train rumbled by but fortunately it wasn't all night. I think they should have closed the place for the renovation. I'm sure it will be lovely once finished but for me I would not stay there again.

The restaurant and bar were closed for renovation. The breakfast was held in the lobby. There were limited options and they only served breakfast until 9:30am. What was offered was ok but not great. It could have used some other fruit, cereal, yogurt, and egg options besides what was avaliable.

the hotel was under a complete renovation and should not be open until it is completed! Construction dust covered everything, the pool was crudely covered, the front facade did not resemble a hotel. Hallways either didn’t have carpeting or were covered with plastic. Security cameras were apparently inoperative.

Check in

there was no restaurant . we went through hotels . com and they were not notified that construction was going on. The outside security door wouldnt shut . Very disappointed

Hotel is going thru big renovations, so a lot of mess right now. Lobby is the makeshift breakfast area. Rooms are large but missing key things: no hangers, no full mirror, no iron or ironing board and no usb posts. The hotel is in a good area, and eSy access to the highway. Im sure when the renovations are complete, the hotel will be nice.

Class a just had alot of construction going on. But was no problem.

The site is under construction.

Clean room Pet Friendly Nice staff

There

The motel is being renovated.

The hotel is completely under construction. There is construction on outside of the building as well as the rooms. The current appearance was not good. They are working to improve. Our room had been renovated and was clean but the old broken furnishings were still there. They need to be replaced.

Room was very clean, staff was excellent, bar and restaurant are closed for renovations

I booked the room an hour before our stay. I clicked on today’s date but it booked the next day. At check in she told us it was the wrong day. She told us to cancel and re-book, have Hotels.com call and she will credit the wrong day. Never received a credit so Ramada lied or Hotels never called. Major remodel going on and very noisy after 10:30pm and the next morning. Dogs barking in the rooms. Would be nice to be told up front.

Construction noise directly above my hotel room throughout my stay along with loud music from construction workers made it difficult to relax and sleep. Also very noisy housekeeping staff in hallways and inconsistent cleaning schedule, some times taking towels and not replacing them, only cleaning up one out of two beds, etc. The entire hotel is under construction, would probably recommend staying elsewhere.

My stay at Ramada was wonderful! Check in was superb. Room was fantastic. The king bed was super. I slept like a log every night. Breakfast options: scrambled eggs, grits, sausage, blueberry muffins, yogurt, cereal, toast or bagel, and waffles, hot cocoa, and coffee!

lobby was really nice.it is realy hard to give a fair rating because they were under construction.we were very happy with our stay even with the construction going on.

Food bla bla the whole hotel is under construction no pool no restaurant or bar no elevators but....lots of dust should b half price

We ended up eating fast food burgers. Whose responsibility is it to report “under construction “ ? yours or the vendor ? The guest checking in before me was also mortified and was given a substantial credit to his prepaid reservation. By using expedia.ca , we did not have access to that. VERY, VERY disappointed in both the vendor and expedia.ca.

The hotel is under renovation and was very uncomfortable. Your site should have informed us of the condition of the hotel while making reservations. I will never use Hotels.com abain

Great area….construction changing

Ramada Inn, and it was open for business. When we checked in, we were put in a renovated room at the very rear of the hotel which was not fully furnished: no closet, no wardrobes, nowhere to hang clothes, no suitcase stand to unpack, no hair dryer, no iron or ironing board, dark/scary looking hallways with unfinished walls. My wife was not comfortable leaving our room without me. On a positive note, the front desk clerk was welcoming, and tried hard, but hotel management gets an "F". The continental breakfast was good!

Nice place, decent price, convenient location.

Parking was easy. Right now, there’s a lot of construction inside and outside the hotel. The staff was very friendly and helpful. The room was very clean. All in all, a great experience.

this hotel is fully under construction and not identified as such. it is located in a sketchy hood with no nearby services.

Always under construction for the past few yrs. We hv stayed here often for fishing trips.

The entire place was under construction! It was not a good experience.

Our room was clean and breakfast was good. We were not aware of the construction to the building in and out.

The hotel is under major renovation. It should be disclosed when making reservations. Room was clean and I think updated. No closet, hangers or iron. Room numbers are taped on the door. At least construction noise ended at 8 pm. Out looks terrible. Had to walk under a welder.

You really should let people know if the property is under construction on the web and let them decide whether to stay or not. There was drywall dust on and in everything, hallways reeked of paint and dust. Dust in the rooms, furniture that was falling apart and we were TOLD the rooms were finished and had new furniture, swimming pool (not that i would have used it) was not in working order. The breakfast was horrible.

Our pet was welcome. The first staff members we encountered were super friendly and polite. The overnight person seemed to do the best she could, but could have improved her people skills. The last staff member we encountered was nice. Please provide the following for your guests in the future: makeup remover wipes and full bottles of products in the room. (The body wash in the shower was completely empty, and the lotion and hand soap were nearly empty.) Additionally, when you are doing renovations and amenities such as your pool are closed, it would be nice to see this on the website BEFORE a person books a room.

under going renovations now. a bit messy because of that. staff was nice.

the car to our room carrying luggage.

Poor shower, otherwise the room was pretty good.

Property is under major construction. It doesn't even look open. Pool is closed indefinitely.

Didn’t realize that the property was under construction but the staff was very helpful. Very clean rooms. Breakfast could have been better

Easy access off I77. Rooms big and clean. Bed comfortable.

The girl at the front desk was a bit rude

The motel is being renovated so it is a bit messy around the stairs. A large tractor trailer truck is in the side of the building and is running I assume to keep the air conditioner on...noisy.

Property looked as if it was bombed. It was under construction. Smelled paint. Room was leaking water. The only good thing about it was the stuff that have agreed to give a refund right away. I didn’t stay there. I found another hotel to stay and left.

The property was under construction so it was load during the day. I had to work so it was not the best conditions. Ice machine were not working. Everything was dusty from construction.

My room was large, very clean and king size bed very comfortable.

The hotel's under renovation. I'm surprised at the fact that they have no clother racks, without a place to hang my clothers, with only one glass door in the showroom, without any words when I said" Morning, checking out please". They are becoming numb about their service quality. I will not stay in this hotel again.

This hotel is currently undergoing a MAJOR renovation. It is essentially a construction site. I would check whether construction is on-going before staying here.

The room itself was newly-remodeled and nice. However, if we were informed that the motel was in the middle of a remodel, we missed it. There was no operating elevator to the second floor, so we lugged multiple bags up steps. Work started about 7:15 am. We were already up, so it didn't really affect us but it would have been hard to sleep through.

It looked closed, under major construction

Everything was great at this hotel, I’m excited to see what it looks like once the renovations are complete, the ONLY complaint I had was I walked in to the breakfast area with my little dog, I wasn’t staying I was walking through and the lady working the sausage and grits ran up on me stating no pets in the dining room so I told my husband to eat and I walked out of that area with that lady following me. I stopped in the doorway arch well away from food, tables etc and she’s yelling YOUR FOOT IS STILL IN, YOUR STILL IN! Definitely could have been handled differently and definitely by some deranged woman yelling!

Property is undergoing renovation. Room was new, comfortable bed and clean. Breakfast was unremarkable. Sausage patties were a mystery meat with no seasoning. Grits were undercooked. Coffee tastes like instant coffee.

Mary Ann and Melissa were phenomenal, hotel is under construction a d not ideal conditions

Should have been in ad

Under renovation, but our room.was comfy and clean

Doing heavy duty renovations

Our room had a cricket in the ventilation unit by the window that made it difficult to sleep. Also, the card scanner at one of the back doors to the hotel was not reading cards. The staff did not put up any sign warning guests about this. Hotel is undergoing renovations, but noise was not a problem. Breakfast area very roomy and food better than most places. Beds comfortable and clean, bathrooms clean.

Under renovations.

$200 deposit is taken at time of check in. The second night I called the front desk because a strobe light over the pool was flashing in our room, she told me to shut the curtain. Which, it obviously was. Her being so rude about it, I have a brain injury and it does cause seizures, made the staff feel totally unapproachable . Our drain didn’t drain, our shower only had a half glass so water got everywhere when you shower, such a fall risk. Laundry facilities weren’t working, game room was closed, AND construction workers entered my room while I was sleeping with the do not disturb sign on the door. When that happened I had enough and asked to check out early. I was told yes that night by the employee and by the manager. The following morning the lady tried to help me get my refund for over an hour, Expedia called and tried to help. The manager was unavailable and I was told she would call me. She never did. She refunded my money and then charged my card again!! With me already checked out. Upon further investigation of my account, they charged my card a total of four times and my 12 day stay at $82.00 a night turned into almost $4000. It’s fraud, plain and simple. When I went back in for my money they pretended like they never said they could refund my money. Horrible people.

Property was under construction. Outside looked very rough. I wondered if it was even open when we pulled in. We were given an upgraded room but furniture was very old. Bathroom was very nice. Bed was comfortable. No where to hang clothes. Food in bar restaurant was ok. Breakfast was not good. Very basic. Coffee pot was in the bathroom! Won’t stay there again.

Although under construction, it was ok. No places to eat that are close by.

Although identified as a non-smoking room had to go to another room because of smoking odor. Second room was fine except the hair dryer did not work. Look of the facility on the outside was terrible. Appeared that the building was under construction.

When we pulled up there was a massive renovation going on. We even wondered if it was open. But the staff was friendly and the room was comfortable. It was perfect for weary travelers like us who were passing through. The pool looked very inviting. Restaurant was decent.

This is my second stay at this hotel. I actually drove another route to stay here. A restaurant, bar, complimentary breakfast and the rooms are spotless.

They’re in the middle of a big improvements project so everything‘s a little torn up on the outside, but the rooms were nice and the breakfast was great

When we arrived it looked closed and run down but was under construction inside Was clean a very comfortable breakfast was hot and tasty enjoyed the stay

I will never ever stay in this place ever again. The room was dirty, dusty and moldy smelling like.

This property is under construction on outside and inside. Paper room numbers on doors. Very beat up. I knew when I booked it ithat it was under construction on outside but was shocked about inside. Front desk person was excellent but pretty rough otherwise.

It was being updated

Service was excellent. Disappointed that the restaurant wasn’t open and building under construction but would definitely return again.

I reserved 2 rooms through hotels.com. When we arrived they said we only had 1 room available. I showed them my confirmation with 2 rooms. Told me they didn’t have 2 rooms. We went to another hotel and tried to cancel but they are refusing. Hotels.com has said a refund is up to the hotel and as of today the hotel is saying they will not refund. I am out over $250 for the 2 rooms.

Room was fairly clean with new furniture and comfortable beds. Bathroom was a nice size and appointments were modern. Breakfast was good and there is a bar in the lobby. Location is convenient to interstates. The hotel is currently undergoing major repairs and upgrades to the exterior, but noise from construction wasn't an issue. Maids didn't service our room one day of the four nights we stayed. Our main complaint is that there was no place to hang clothes. No closet, and no area where there was even a rod to hang any clothing. We've never seen that in any hotel.

Even though it is under construction, it is clean and comfortable. Very friendly staff.

Under renovations.

The property is under renovations. When I arrived I was not sure it was even open. Interior had a strange smell. On check in I was assigned Room 106. The hallway leading to the room had old carpeting that felt wet, the air was thick, humid and the hallway smelled like a Bombay Street fair. All I could smell was Indian food cooking. The room was like stepping back into the 1950's, old furniture cobbled together, arms on chair broken. Carpeting old and appeared damp. Where there was not carpeting the floor felt slippery, oily. Room was stuffy and smelled stale, dusty, chlorox'd. I went back to reception and complained. When I asked about the new rooms I had seen in online reviews, I was informed oh yes you are in one of the old rooms. I was then given Room 201 to which I gladly and rapidly moved. Other than a coat of paint (sloppily done) it was the same old broken furniture, 1950's vibe and poorly positioned windows. Shower had not been cleaned properly and room still had some Indian cooking carry over from the floor below. The bed was comfortable and I did sleep well. However, my advice, look elsewhere.

It was a comfortable sleep, bed was very comfortable. There is still renovating going on around the outside of the building so didn't look like much but the inside was much better and clean.

This hotel is under renovation and I'd recommend staying away until the renovations are complete.

The outside is in shambles due to renovations and we thought it was closed. The lobby is nice as well as the staff lady. Breakfast was a nice variety and filling. The coffe was actually good. There is no elevator and everything had to be carried up. The “coffee station” is in the bathroom. The shower has only 1/2 closure. Water was all over the floor. There is no closet. There is a 3” gap under the door - stuffed a towel in it. I’ll remember to stay elsewhere next time I’m in town.

It would be nice if Expedia knew when a property was renovating. The lobby was nice. But the room was an older one and it was musty. Had a cricket which kept us up all night, and was just old and shabby. One of the lamps didn’t work. The hallway was not air conditioned. The fridge made an awful hum and the A/C kept turning on and off in its cycle and it didn’t really cool the room. Also there were bullet holes in our window. Also the entire outside was being renovated.

All good

Arrived in the dark and left before sun up so hard to see a lot but looked like outside needs some work

Like this hotel because I can bring my dog when traveling. They are renovating at this time

Good place

Location is great .

This property was under renovations. I did not get that information when I booked my stay. I was very disappointed in the way the hotel looked and the room was not what I expected.

Nice building going through an external remodeling. The work did not impact my sleeping or use of the building. The only thing that wasn't great was the firmness of the mattress. I like a softer mattress and the bed was on the very firm side.

Ok

The actual rooms were updated but dirty. Nothing we weren’t able to get fixed by the staff who again, was fantastic.

Roaches in the room it should be closed

The facility has major construction going on, but the extremely cordial and helpful staff went out of their way to minimize the inconvenience and make our stay delightful.

Renovations going on

Great staff .... property has been under renovation for 2+years

Well maintained. Clean. Good stay.

Very clean, friendly staff, convenient location

Very clean and updated. Good breakfast.

Property was conveniently located.

Room smelled terrible.

I had already paid for the room. We did not use the restaurant/ lounge/ pool or fitness center.

Dusty due to construction

I’ve been staying at this hotel for years as I travel from Florida to Ohio. Always knowing that I will have a nice restful sleep at a well-maintained hotel.

Older property and needs renovation. Bathroom was poorly maintained. Loose sink facet, loose bathtub faucet and new caulking needed. Convenient to highway is a positive but not worth the rate charged.

Not so good at check in. They didn’t show my reservation in there system. I showed them my Hotel.com confirmation number and after arguing and calling a manager the gave me a room in the wing of the hotel that was under construction. Noise was terrible and room not totally clean.

Wonderful location during our trip

Super good

it was ok for the price

During our 3 nts stay, we found it above what can be expected, in every aspects, inventory and service. The outdoor pool in particular was way above standard.

Traveling from Fla to Ohio , was nice place to stay

Our room was very large and comfortable, and everything was very clean. The staff was pleasant and there was a hot breakfast in the morning (with limited items such as eggs, sausage, and waffles). The bed was comfortable as well. The only negative was that the room doors slammed very loudly and echoed in our room every time someone would go in and out of their room in our hallway.

Place has seen better days but it was just a spot to crash after a long drive

Staff was super friendly and room was clean and comfortable. The restaurant was good too.

Very nice remodeled room...we loved it

Great service

The hotel was clean. However we did not appreciate dogs that were in the hotel barking at 6am in the morning. And the only thing good about the full continental service was the orange juice. Plus why is there microwaves in your rooms but you can not take anything from the cafeteria to your room and there's a sign that says "no food allowed in rooms"

So close to the highway and I was impressed with the updated rooms and how the renovation has not impacted the rooms that are open. I will make this my preferred stop on Florida road trips!

staff was great

Good

Hotel has a pool, restaurant on property and hot breakfast was included! Room was clean and, they have rooms set aside for guests traveling with pets!

Being renovated. Rooms older but clean. Pool area nice but not opened yet. Was 94 degrees out. Felt pretty safe. Would stay here again

The front desk person was so great. She helped us get things set up for a small graduation celebration in the lobby. She was very helpful. The hotel was definitely dated. My major complaint was the free WiFi did not support Apple products.

Great stay.

Remolded, clean rooms, nice staff. All needed for a stop while traveling.

Very clean very nice staff enjoyed my time there it is very quiet

Breakfast okay. They are in process of renovating rooms. Unfortunately we got an old room. Worn furniture. Old bathroom. Seemed clean except for some pieces of dog food left on floor. Good size fridge to store items from cooler we had while traveling.

Great place to stop while traveling. Everything clean and comfortable. Nice to have a bar and restaurant. Food good and reasonable priced. Will return on next road trip.

Needs updating, such as a new coat of paint, new beds. Bed comfort ok, but needs higher mattress. Overall needs refurbishing.