Courtyard Stafford Quantico
About Courtyard Stafford Quantico
Featuring a restaurant and a bar, Courtyard by Marriott Stafford Quantico is located in Triangle, 26 miles from Huntley Meadows Park and 30 miles from George Washington Masonic National Memorial. Featuring free bikes, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The hotel provides an indoor pool, fitness center and a 24-hour front desk. At the hotel, every room has a desk. All guest rooms in Courtyard by Marriott Stafford Quantico are equipped with a flat-screen TV and free toiletries. The accommodation offers an American or vegetarian breakfast. Courtyard by Marriott Stafford Quantico features amenities such as an on-site business center and hot tub. Ronald Reagan Washington National Airport is 34 miles away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Family friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel staff is consistently praised for their friendliness and helpfulness. However, there are mixed reviews about the cleanliness and maintenance of the rooms and facilities.
- Friendly and helpful staff
- Convenient location
- Inconsistent cleanliness and maintenance
- Noise issues in some rooms
- 4/5
Request for an early check-in which they gladly accommodated; this enabled us to freshen up before attending our event. This gesture made for a wonderful weekend. Thanks.
- 5/5
The hotel staff were extremely nice and helpful. My room was clean and I enjoyed the hot tub and pool. I will definitely be staying here for my next visit.
- 5/5
Very clean. Staff were friendly. Rooms were nice!
- 5/5
Exceptional
- 4/5
Very good
- 5/5
Room was clean, with everything we'd need for our short stay. There's a great breakfast place during the week nearby called Kozy Corner. Check it out! Amazing!
- 4/5
The stay was awesome and the staff were very helpful when needed. My only complaints are that it looks like there is no regular maintenance routine as I needed to switch rooms because of a broken toilet and the beds are ridiculously firm. I like a firm bed but they was no pillow top at padding to compliment the stiffness.
- 5/5
Exceptional
- 5/5
Awesome hotel. Very clean and well kept. Super friendly staff.
- 5/5
Beginning with prior to arrival, throughout our stay and beyond checkout, the staff was very friendly, accommodating, helpful and particularly Cynthia who went above and beyond this afternoon! Her help this afternoon is very much appreciated!
- 5/5
Beautiful!!! Nothing
- 5/5
Beautiful!!! Nothing
- 2/5
I booked a king room and was given a queen handicapped accessible. When i complained, i was told there were no other rooms available. The room was awkward and thw beds small
- 4/5
It was good Every thing
- 4/5
It was good Every thing
- 4/5
Very good
- 4.5/5
Superb
- 5/5
Clean, super nice people, comfortable beds.
- 5/5
Exceptional
- 3/5
A/C unit very very loud with an internal flashing light that lit up the room
- 5/5
Location
- 5/5
Location
- 4.5/5
Chris (front desk) customer service skills was superb. The only thing that did not meet expectations was the whirlpool hot sauna (water was lukewarm) but overall a really good experience Whirlpool heat settings
- 4.5/5
Whirlpool heat settings
- 5/5
Excellent Staff! This Hotel has Exceptional People. The Hotel was Super Clean and I Love the Coffee Bar. Nothing. I Loved Everything.
- 5/5
Excellent Staff! This Hotel has Exceptional People. The Hotel was Super Clean and I Love the Coffee Bar. Nothing. I Loved Everything.
- 4.5/5
The bed was not comfortable for me. I like a firm mattress and the bed was a little too soft.
- 4.5/5
The bed was not comfortable for me. I like a firm mattress and the bed was a little too soft.
- 5/5
Great location off of 95, rooms are a tad run down, but clean and they have Starbucks coffee
- 5/5
The staff was friendly Nothing
- 5/5
Nothing
- 4/5
Breakfast was ok. Hottub was good.
- 5/5
Staff was available and room was very clean.
- 3/5
Not sure about the BAR part. Yes the air was fine
- 5/5
Courtyard Marriotts are my favorite hotel
- 5/5
Exceptional
- 5/5
Very convenient and clean. Each staff member was friendly.
- 5/5
Very convenient and clean. Each staff member was friendly.
- 5/5
Customer service
- 5/5
Customer service
- 3/5
Bistro was very inconsistent in quality and not always open.
- 5/5
Great customer services and amenities
- 3/5
The cleaning crew could use some quality control, and whoever designed the building was an idiot. Who puts the pipes inside the wall that is by the headboard of the bed? Every flush from our upstairs neighbors felt like it was going to fall right on our heads… ALL NIGHT LONG.
- 3/5
The cleaning crew could use some quality control, and whoever designed the building was an idiot. Who puts the pipes inside the wall that is by the headboard of the bed? Every flush from our upstairs neighbors felt like it was going to fall right on our heads… ALL NIGHT LONG.
- 4.5/5
The room had an infestation of ladybugs. In the windows, flying around, on the sofa bed and king bed. Though not agree aid of the would prefer they were not there
- 5/5
- 5/5
- 4/5
The first room was a little dirty and the toilet leaked Second room was better. The leaking toilet and hair in places
- 5/5
Great
- 5/5
Great
- 5/5
Clean room, loved that the shower faucet was opposite the shower head. The room had a great contemporary vibe. Would go again.
- 5/5
Clean room, loved that the shower faucet was opposite the shower head. The room had a great contemporary vibe. Would go again.
- 5/5
Room was well designed for ease of movement and well maintained. Staff was eager to help, from arranging for us to check in 1 hour early to giving clear information about the amenities available.Bistro was perfect for our breakfast. Would highly recommend.
- 5/5
Room was well designed for ease of movement and well maintained. Staff was eager to help, from arranging for us to check in 1 hour early to giving clear information about the amenities available.Bistro was perfect for our breakfast. Would highly recommend.
- 5/5
Clean rooms & super friendly staff.
- 5/5
Clean rooms & super friendly staff.
- 5/5
Room was clean and staff very friendly and courteous.
- 5/5
Room was clean and staff very friendly and courteous.
- 4/5
Good food and bar drinks for purchase. Very friendly caring staff. Very clean and comfortable.
- 5/5
Yes
- 5/5
Yes
- 5/5
The place was very comfortable and clean Everything was great
- 3.5/5
The location was good and the price was reasonable The bathtub was dirty (ring around the tub) . No trash bags, we had to request them.
- 5/5
The property was very nice and clean The location to the Marine base
- 4/5
The hospitality of the staff.
- 5/5
Close to our event, comfortable , friendly staff, restaurant.
- 5/5
Clean and quiet
- 5/5
Clean and quiet
- 5/5
Great staff
- 5/5
Great staff
- 5/5
Staff was great and everything was great
- 5/5
Clean
- 5/5
Clean
- 5/5
It was everything
- 5/5
It was everything
- 5/5
Clean room
- 5/5
Clean room
- 5/5
Hotel was very clean and comfortable. Staff and service were great. Food at the Bistro was excellent.
- 5/5
Hotel was very clean and comfortable. Staff and service were great. Food at the Bistro was excellent.
- 5/5
Everything was wonderful
- 5/5
Everything was wonderful
- 5/5
There was a sign in the loony that they charged $3.00 per day for parking in the parking lot. No public parking was located close to hotel. No sure if I was charged for parking during my two day stay. FYI.. I did not drive to this location.
- 4.5/5
Staff were friendly. Hotel was very clean.
- 5/5
The staff was friendly and helpful. They offer food which was convenient after a long ride.
- 5/5
The staff was friendly and helpful. They offer food which was convenient after a long ride.
- 4/5
Air conditioning is old style. Blew cold air right on the bed, had to turn it off. The place was clean and the staff friendly. Would stay there again.
- 4/5
Air conditioning is old style. Blew cold air right on the bed, had to turn it off. The place was clean and the staff friendly. Would stay there again.
- 5/5
Safe and convenient
- 5/5
Safe and convenient
- 5/5
What a great and clean hotel!
- 5/5
What a great and clean hotel!
- 3/5
No free brewed coffee in the morning, and expensive in room water bottles
- 3/5
No free brewed coffee in the morning, and expensive in room water bottles
- 5/5
Everything was terrific
- 5/5
Everything was terrific
- 5/5
All staff were helpful, friendly & professional. Our room was very nice, clean & comfortable. Also decor was user friendly. Most of all extremely quiet.
- 5/5
All staff were helpful, friendly & professional. Our room was very nice, clean & comfortable. Also decor was user friendly. Most of all extremely quiet.
- 4/5
The property was fine. The room was fine. The staff was fine. I am pretty disappointed that they charge for parking. It's ridiculous to charge for parking in the middle of nowhere. They clearly want to raise prices but instead are adding lots of little things. Like the 6 dollar bottle of water in your room. It's wrong.
- 4/5
The property was fine. The room was fine. The staff was fine. I am pretty disappointed that they charge for parking. It's ridiculous to charge for parking in the middle of nowhere. They clearly want to raise prices but instead are adding lots of little things. Like the 6 dollar bottle of water in your room. It's wrong.
- 5/5
Clean
- 5/5
Clean
- 3/5
Fairly nice
- 3/5
Fairly nice
- 5/5
Clean, easy check in, staff. Very convenient to Marine Corps Base Quantico
- 5/5
Clean, easy check in, staff. Very convenient to Marine Corps Base Quantico
- 5/5
The staff...all the staff...were EXTREMELY friendly and HELPFUL!!!
- 5/5
The staff...all the staff...were EXTREMELY friendly and HELPFUL!!!
- 4/5
The room was very nice. However the pillows on the bed were not very comfortable
- 4/5
The room was very nice. However the pillows on the bed were not very comfortable
- 2/5
Room had strong chlorine bleach smell. They had no other room available. Also very worn carpet, etc. Difficult to sleep with the odor. Irritated lungs and throat. Will never return there.
- 2/5
Room had strong chlorine bleach smell. They had no other room available. Also very worn carpet, etc. Difficult to sleep with the odor. Irritated lungs and throat. Will never return there.
- 4/5
very good stay
- 3/5
The gal at the front desk check-in was less than personable (but later she warmed-up a little). The bar/bistro closed way too early (9:50 on a Weeknight); there are very few dining options in the immediate vicinity, so having the bar/bistro close SO early was a problem that should be fixed.
- 3/5
The gal at the front desk check-in was less than personable (but later she warmed-up a little). The bar/bistro closed way too early (9:50 on a Weeknight); there are very few dining options in the immediate vicinity, so having the bar/bistro close SO early was a problem that should be fixed.
- 5/5
Awesome
- 5/5
Awesome
- 5/5
Very clean friendly a atmosphere and food was great and rooms was very clean
- 5/5
Very clean friendly a atmosphere and food was great and rooms was very clean
- 4/5
Awesome staff. Only one person running the whole restaurant. She was awesome though.
- 4/5
Awesome staff. Only one person running the whole restaurant. She was awesome though.
- 5/5
Good service abs good property
- 5/5
Good service abs good property
- 5/5
C
- 5/5
C
- 5/5
Great hotel very nice and comfortable.
- 5/5
Great hotel very nice and comfortable.
- 3/5
The TV didn’t work, I went down and reported it, and was told they would come up, 2 hours later, I went down again as they never came, a different desk person told me they had no one to help me! I had very little cell reception, I told the desk clerk and she said that wasn’t their problem, it was my cell service, but it worked in lobby and other areas, just didn’t work well in the room.
- 3/5
The TV didn’t work, I went down and reported it, and was told they would come up, 2 hours later, I went down again as they never came, a different desk person told me they had no one to help me! I had very little cell reception, I told the desk clerk and she said that wasn’t their problem, it was my cell service, but it worked in lobby and other areas, just didn’t work well in the room.
- 4/5
Location was a plus for us. The staff was eager to help. Being able to grab a bite for breakfast was also good.
- 4/5
Location was a plus for us. The staff was eager to help. Being able to grab a bite for breakfast was also good.
- 5/5
Clean. Friendly staff. Easy check-in/out.
- 5/5
Clean. Friendly staff. Easy check-in/out.
- 3/5
We were given the wrong room. Beds were old and hard
- 3/5
We were given the wrong room. Beds were old and hard
- 5/5
Easy accom for a night, Thanks for a convenient stay
- 5/5
Easy accom for a night, Thanks for a convenient stay
- 5/5
The bistro staff were so accommodating and friendly! I loved that there was a Starbucks downstairs too! The rooms were clean and the beds were extremely comfortable!
- 5/5
The bistro staff were so accommodating and friendly! I loved that there was a Starbucks downstairs too! The rooms were clean and the beds were extremely comfortable!
- 2/5
Bed uncomfortable, seemed old and very soft. AC units made the room either freezing or hot.
- 2/5
Bed uncomfortable, seemed old and very soft. AC units made the room either freezing or hot.
- 5/5
The staff was friendly and helpful from the moment we arrived, and check-in was smooth (even with our late arrival). The rooms were spacious, the beds were really comfortable, and everything felt well-kept and updated. It’s close to the highway but tucked away enough to feel peaceful. We also appreciated the easy parking situation — which was a huge win since we had large trailers with us. Would absolutely stay here again, whether passing through or staying longer in the area.
- 5/5
The staff was friendly and helpful from the moment we arrived, and check-in was smooth (even with our late arrival). The rooms were spacious, the beds were really comfortable, and everything felt well-kept and updated. It’s close to the highway but tucked away enough to feel peaceful. We also appreciated the easy parking situation — which was a huge win since we had large trailers with us. Would absolutely stay here again, whether passing through or staying longer in the area.
- 5/5
No complaints with this property. We would definitely stay there again and recommend.
- 5/5
No complaints with this property. We would definitely stay there again and recommend.
- 5/5
Staff was fantastic and helped me resolve a bill problem.
- 5/5
Staff was fantastic and helped me resolve a bill problem.
- 4/5
They stay was short .prices are appropriate. A little issue with the toilet but the shower made up for it. I love the design of the shower and tub has a place to sit if you want to soak your feet or so other things. This will be our hotel of choice for now on.
- 4/5
They stay was short .prices are appropriate. A little issue with the toilet but the shower made up for it. I love the design of the shower and tub has a place to sit if you want to soak your feet or so other things. This will be our hotel of choice for now on.
- 5/5
Very nice hotel.
- 5/5
Very nice hotel.
- 5/5
I wish there were more dining options, but otherwise it was quite lovely.
- 5/5
I wish there were more dining options, but otherwise it was quite lovely.
- 5/5
Clean room, nice to have food options on site
- 5/5
Clean room, nice to have food options on site
- 5/5
Is very clean
- 5/5
Is very clean
- 4/5
Nice clean hotel. In and out quickly. Didn’t eat or use amenities.
- 4/5
Nice clean hotel. In and out quickly. Didn’t eat or use amenities.
- 5/5
Front desk was amazing and helpful.
- 5/5
Front desk was amazing and helpful.
- 4/5
I liked that the location was convenient to the Marine museum we were attending.
- 4/5
I liked that the location was convenient to the Marine museum we were attending.
- 4/5
One problem. The room is listed as sleeping five people on Hotels.com. However, there are only two queen beds and a sitting chair in the room. They do not offer trundles and there was no pull out couch. Not sure how this sleeps five people. It appears that the management at the property is aware of this problem, but unsure of how to resolve it. If you have five people, this will not work unless you bring your own blowup mattress. That was a frustration as one of our children ended up sleeping on the floor.
- 4/5
One problem. The room is listed as sleeping five people on Hotels.com. However, there are only two queen beds and a sitting chair in the room. They do not offer trundles and there was no pull out couch. Not sure how this sleeps five people. It appears that the management at the property is aware of this problem, but unsure of how to resolve it. If you have five people, this will not work unless you bring your own blowup mattress. That was a frustration as one of our children ended up sleeping on the floor.
- 5/5
Very accommodating and hard working staff! The hotel was busy during our stay, but we still have a quiet and relaxing get-a-way.
- 5/5
Very accommodating and hard working staff! The hotel was busy during our stay, but we still have a quiet and relaxing get-a-way.
- 5/5
Friendly staff. Clean room
- 5/5
Friendly staff. Clean room
- 5/5
Great stay. Friendly staff. Very clean rooms and very clean pool and hot tub area. Loved the coffee bar!
- 5/5
Great stay. Friendly staff. Very clean rooms and very clean pool and hot tub area. Loved the coffee bar!
- 5/5
Staff was great.
- 5/5
Staff was great.
- 5/5
Great place to stay to visit Quantico.
- 5/5
Great place to stay to visit Quantico.
- 5/5
The staff were amazing and check in/out was a breeze
- 5/5
The staff were amazing and check in/out was a breeze
- 5/5
Great stay, not long enough . Very pleasant staff.
- 5/5
Great stay, not long enough . Very pleasant staff.
- 5/5
Room adequate. Jacuzzi on point. Maddie @ the bar the bomb!
- 5/5
Room adequate. Jacuzzi on point. Maddie @ the bar the bomb!
- 4/5
Great stay, however we booked it because of the pool…well it was ice cold and the whirlpool was filthy. Disappointed in that.
- 4/5
Great stay, however we booked it because of the pool…well it was ice cold and the whirlpool was filthy. Disappointed in that.
- 5/5
Staff are very presentable and polite. They are willing to help in anything that you need. And jacuzzi is nice for sure.
- 5/5
Staff are very presentable and polite. They are willing to help in anything that you need. And jacuzzi is nice for sure.
- 5/5
Very spacious rooms. Very friendly and helpful staff. Breakfast available for extra fee. Snacks and drinks available for purchase.
- 5/5
Very spacious rooms. Very friendly and helpful staff. Breakfast available for extra fee. Snacks and drinks available for purchase.
- 5/5
Staff was great, hotel room was super spacious and the beds were really comfortable! If they had rooms with kitchens this would be my choice of stay every time we visited my husband in Quantico!
- 5/5
Staff was great, hotel room was super spacious and the beds were really comfortable! If they had rooms with kitchens this would be my choice of stay every time we visited my husband in Quantico!
- 4/5
Staff was so friendly and nice
- 4/5
Staff was so friendly and nice
- 5/5
The staff was fantastic, location was convenient, will definitely stay with them again.
- 5/5
The staff was fantastic, location was convenient, will definitely stay with them again.
- 5/5
Excellent
- 5/5
Excellent
- 5/5
Such nice and accommodating staff!
- 5/5
Such nice and accommodating staff!
- 5/5
Great experience.
- 5/5
Great experience.
- 4/5
This is our second stay. It's convenient to family.
- 4/5
This is our second stay. It's convenient to family.
- 3/5
Nice place very close to the Marine base.
- 3/5
Nice place very close to the Marine base.
- 5/5
Great support with getting the best room for the 3 children under 3. They brought up pack and plays (2) within 5 min of our arrival.
- 5/5
Great support with getting the best room for the 3 children under 3. They brought up pack and plays (2) within 5 min of our arrival.
- 2/5
Remote control didn't work, television wouldn't work. Staff would not come down and check it out, instead wanted us to just unplug and plug it back in. Would have thought with how expensive the rooms were that they would have at least had complementary breakfast, cashless, and the food prices were crazy. $13 for an egg! $6 for a bottle of water!!
- 2/5
Remote control didn't work, television wouldn't work. Staff would not come down and check it out, instead wanted us to just unplug and plug it back in. Would have thought with how expensive the rooms were that they would have at least had complementary breakfast, cashless, and the food prices were crazy. $13 for an egg! $6 for a bottle of water!!
- 5/5
Nice place.
- 5/5
Nice place.
- 5/5
Fast and easy check in. Very pleasant people at desk.
- 5/5
Fast and easy check in. Very pleasant people at desk.
- 1/5
System was down the entire stay and I had to keep going back to the front desk to get my key to work.
- 1/5
System was down the entire stay and I had to keep going back to the front desk to get my key to work.
- 5/5
The property has some options for walking to food and for exercise. It's in a good location
- 5/5
The property has some options for walking to food and for exercise. It's in a good location
- 5/5
Staff was very helpful and accommodating. Children loved the later pool hours. Food at the Bistro was very good! Would and prob will stay again!
- 5/5
Staff was very helpful and accommodating. Children loved the later pool hours. Food at the Bistro was very good! Would and prob will stay again!
- 5/5
Such a peaceful stay with just the right amenities.
- 5/5
Such a peaceful stay with just the right amenities.
- 5/5
it was good and quiet.
- 5/5
it was good and quiet.
- 4/5
The receptionist sent us to a room #127 that had not been cleaned, there was trash, and the beds were not made, and there was used towels allover. We notified him and he changed our room to room #314, which was a much better experience. However, the receptionist also gave us the incorrect time that the bar for ordering food and drinks would close. This led to my wife and I going out late at night into an unfamiliar area to find a place to have dinner.
- 4/5
The receptionist sent us to a room #127 that had not been cleaned, there was trash, and the beds were not made, and there was used towels allover. We notified him and he changed our room to room #314, which was a much better experience. However, the receptionist also gave us the incorrect time that the bar for ordering food and drinks would close. This led to my wife and I going out late at night into an unfamiliar area to find a place to have dinner.
- 3/5
I was not informed that I would have to notify the staff if I wanted daily room cleaning. We ran out of towels and toilet paper. The trash in the room started to pile up.
- 3/5
I was not informed that I would have to notify the staff if I wanted daily room cleaning. We ran out of towels and toilet paper. The trash in the room started to pile up.
- 5/5
Great back patio
- 5/5
Great back patio
- 5/5
Very clean
- 5/5
Very clean
- 5/5
Everything was wonderful !
- 5/5
Everything was wonderful !
- 5/5
The gentleman who checked us in was very courteous and professional. He even suggested a great restaurant for our dinner.
- 5/5
The gentleman who checked us in was very courteous and professional. He even suggested a great restaurant for our dinner.
- 5/5
Check in early and easy, hotels were clean and the elevator and lobby were in great condition, loved being here
- 5/5
Check in early and easy, hotels were clean and the elevator and lobby were in great condition, loved being here
- 5/5
Shout out to Brian, who not only made our Starbucks also brought it out to us in the parking lot while we were loading our suitcases. That was amazing customer service he deserves a raise. The gal who worked the night before did not remember her name but she was so fun and it just is a whole great staff overall thanks everybody.
- 5/5
.
- 4/5
The staff was Nice and friendly. But whoever was staying above us was walking back-and-forth at night time and during the day for the two nights we were there. We could hear it very clearly. I think they should do something about putting something to block the noise.
- 5/5
Very clean & peaceful
- 5/5
Wonderful stay
- 5/5
Quantico families - this is the place to stay! Easy and fast access to Quantico. Staff very accommodating and friendly! Chris at check-in very patient while checking in 5 rooms and trying to get us all on the same floor! We’ll be back in 6 months for TBS graduation!!!
- 1/5
The hotel didn’t have a room available and put us in the Fairfield Inn 4 miles down the road
- 4/5
The bed was too Firm very hard
- 5/5
When I came in, the hostess was very welcoming and polite and made sure everything was good to go. When I went to the bar, the bartender was also very polite and very attentive. I recommend this place to anyone rather you are visiting for business, attention an event, on business, on vacation, or just a staycation. I will be staying here again.
- 5/5
Clean, quiet, friendly staff.
- 5/5
What I liked the most out of my stay was that I was welcomed warmly when I checked in. My husband and I were running late to check in from North Carolina and I called to let them know. When I got there I had no trouble and the gentleman on staff was very welcoming on Jan. 26 at 7:14 pm. I truly appreciated it after a long drive. Thank you so much for a welcoming staff!
- 5/5
We had to pay for parking, it should be included with the room.
- 4/5
The people who work at this hotel are extremely friendly and helpful!
- 4/5
All of the staff we incountered were all very friendly and helpfull.
- 5/5
Very comfortable relaxed environment
- 5/5
One thing bugged me no free coffee had to pay for Starbucks
- 5/5
Not very clean and semi well kept
- 5/5
- 1/5
- 5/5
Our stay was short but everything was easy and the staff was so helpful.
- 5/5
Convenient location, clean, friendly staff.
- 4/5
Nice hotel, food and drinks were really good. Enjoyed the pool and jacuzzi. Would definitely stay again.
- 5/5
Close to Marine Base
- 2/5
When I arrived at the hotel, around 7pm. They did not have the room that I had booked and pre-payed for available. They continued to offer me a room with a King sized bed. As time went on, the clerk told me that I was in fact trying to get more people in a room than is allowed. Even though, I booked a room for 5 people, with 2 queens and a pull out. That is the amount of people I had. It took nearly 2 hours for her to get us a room. That was after the AGM whom I did not meet, but wanted to talk to me on the phone called me racist and told me that the emotions I was feeling about my service needed to be directed toward hotels.com or expedia, but had nothing to do with the Marriott. The young lady helping me was along working at 7pm on a Saturday, which to me is crazy. She didnt have any authority to make room changes and her boss wasnt answering her calls. I had 3 of my children with me, after a 10 hour drive and it was a terrible way to end our vacation. We were in Quantico to visit our son who is a Marine. The whole thing left a terrible taste in our mouths and we will not patron a Marriott chain hotel again if we can help it.
- 3/5
No explanation for two different room rates!! Also guy that checked me out was not the best to have in customer service! Also no coffee in lobby to take with you!!