Red Roof Inn Springfield, IL

Clean room and air conditioning was perfect upon entering the room

Friendly staff and clean rooms

Stay was not as thought it would be. The room was very very dirty. The bathroom door was so filthy it looked as if it came from a dumpster. Bedspreads had holes all over. Cable kept going out. Toilet didn’t want to flush. Website pictures were very deceiving. I thought I would be in the room on website but it was far from that. Definitely not the room we stayed in. Was in town for an event otherwise we would of found something else

The front desk The cockroaches in the room

Staff were friendly and clean rooms

Disappointing

It was fully infested with cocktoaches

Exceptional

that the bathroom was dirty floor dirty no remote

room was not clean at all that the bathroom was dirty floor dirty no remote

The staff was accommodating and let us check in a few hours early. The beds were comfortable. The tv was small. The bathroom door didn't open all the way because it got stuck on the floor. And I didn't like the doors to the rooms being right off the parking lot. I didn't know that it was setup like that when I booked it.

The tv was small. The bathroom door didn't open all the way because it got stuck on the floor. And I didn't like the doors to the rooms being right off the parking lot. I didn't know that it was setup like that when I booked it.

Clean room

Great Stay Everything perfect no problems

Everything perfect no problems

It wasn't no housekeeping for my room and my room had minor issues (room phone unplugged, cracks on walls

The area and the layout It wasn't no housekeeping for my room and my room had minor issues (room phone unplugged, cracks on walls

Very good

Good

It was cold as hell in my room. The heat didnt work. They had roaches.....

There was a bug in the room on microwave and the toilet wasn’t clean properly

Exceptional

Disappointing

Cigarette burns on the bed. Had to call to check in as desk wasn’t manned 24/7.

Good customer service Has the worse room was damaged and dirty

Good customer service Has the worse room was damaged and dirty

Exceptional

Everything it was dirty heat don’t work floor was nasty staff was rude

Very bad service

Very bad service

Room floors were likenice.also need updated appliances

Convince in location and staff is friendly Room floors were likenice.also need updated appliances

The bathroom was dirty. Lots of stuff in the walls.

Close to where we were going The bathroom was dirty. Lots of stuff in the walls.

Room was ok. Lots of outside noise from road traffic

The lobby looks great but the rooms are terrible

The lobby looks great but the rooms are terrible The lobby looks great but the rooms are terrible

Room clean an the staff was really nice

Very filthy. Smoke detector was missing. Lid to toilet was missing. Shower barely worked. Holes in the walls. Burn holes in the bedding. There was no phone in the room. Heat worked but was very noisy in the begging when it would kick on.

Good An longer stay

Good An longer stay

I liked the handicap bath/shower.

there was dirty rags under the mattress the smoke detectors are all pulled out and the wires was loose and hanging and there was used syringes all outside on the ground and the front desk was rude

Did not eat breakfast there, no coffee, only decaf which I don't drink. Location difficult to find, hard to see entrance. Dead end road, garbage everywhere around dumpster, not picked up No tv my entire stay. Notified staff first night, promised a repairman would fix it in the morning. No one fixed it, not even housekeeping came, no fresh towels the entire stay

The room was filthy. Had an awful smell. Huge spiders and bugs.

A+++

The man was very honest and gave us our money back was very understanding The room cleaner could have had working tv and locks

The only thing I liked was the vending machines were a 1.50 for everything. Even iced honey buns! Filthy, bed bugs, people outside on the balcony playing music and drinking being loud all night. The staff was very rude. Sheets were dirty. So expensive I didn’t even have enough money for On my way! Of them there hookers running around the place.

Checking in was kinda mess up . Was going to pay cash the next day and I told him that he said the card would nit be chgi just pay at ch out time but he chg the card any way it was supposed to just be a deposit and wouldn't be charged but it was no big deal tho .

Small room, but very clean and packed with amenities. Only glitch was that the a/c - heating unit wouldn't shut off. Had to pull the plug. Friendly, helpful staff and great morning coffee in the lobby. Ample, free parking for our large RV. Would stay again when in the area.

Nothing Everything + bed bugs

Nada Eriethang

Convenient location to get to where I was going A lot of transient people. Too much hanging out around the property. The room was uncared for. Faucets and toilets leaking. Bugs inside the room. The complimentary soaps didn’t want to come out of container. The room smelled like it was flooded before. When the toilet flushed, it sounded like the room was about to take off. It was very loud. Not happy with the booking.

Didn't like anything. We went into the room and left and requested a refund. We arrived at around midnight and we're tired. Checked in and went to the room. Room was super dirty, holes in comforters. There was fingerprint dust with the visible fingerprints on the bathroom door. Visible gun shot holes badly patched up in the wall next to bathroom. Toilet seat came off when we went to go to the bathroom. Mold at the top of the windows. We ended up checking out and requested a refund. We had to sleep in our truck and parked it in another hotels parking lot, because we didn't have money for another hotel.

Nothing It was dirty they had cockroaches bad they had a bad smell in the rooms and blood stains on the bedding staff was not very nice when we told them about the bugs and how dirty and the smell that it had in room

Our (non-smoking) room reeked of marijuana. The parking lot is more pothole than not. Sheets (not the blankets) seemed to be freshly washed, but everything else was pretty grimy. My husband spilled some water on the vinyl floor, and the towel I cleaned it up with turned almost black. I went through a lot of Lysol spray and wipes to make it habitable for our one-night stay. The toilet almost never flushed, but the water pressure was good and the bed was comfortable. There were always a lot of people - many of whom didn't appear to be staying there - milling around outside, but it was surprisingly quiet after dark. I don't think I'd go back, but for the price, I've stayed at worse.

Room was clean and bed was comfortable. Air conditioner was quiet and worked well. Everything was old and needed fresh paint, etc. considering the others guests, it was not comfortable to leave the room at night.

Horrific place. Absolutely FILTHY!!!

Staff was very nice and accomodative. However, room had water leaking in from air conditioning in upper unit and it was falling on the telephone. Maintenance was to be called the next day and only thing done was to put towels down to absorb the water.

The place was filthy, smelled of cigarettes, weed, mildew, and staleness. Burn holes in bedding, paint chipping, and splattered on laminate flooring. Just overall disgusting. Needless to say….didn’t get much res, so the only advantage was getting out of there earlier than planned.

Food wasn’t available. Bed comfort was nice and nice bed. Room had a handicap-cap bathroom, didn’t ask for or needed a handi-cap room. Also, the bed took up much of the room that a person in a wheelchair couldn’t use the room. Front door wouldn’t close, unless you slammed it. Air conditioner fan hardly blows even on high.

Very dated, large gap under door, bugs in the room, stain on the bedding. Appears some of the guest may live at the motel as chairs and grills were outside the room. Upon checking in and stepping into the room we decided to not stay at the hotel.

No bugs. Tv did not work. brought another tv that also did not work. looks like a lot people living there.

The Red Roof should take the name away from them, the room was filthy it smelled rancid dried blood was on the bathroom door and wall lid to the toilet was cracked bedding dirty. I left immediately

It was dirty everywhere in there. Unbelievably filthy.

Had to change rooms because of all the flies that were in the first room. The new room had not been completely cleaned before it was given to me. Red Roof's rep isn't helped by the condition of this property.

Nice 👍🙂

Comfortable bed. Quiet room. Bad cable. Weak toilet. Clean bed linen. Clean overall. Good ac. Fridge froze food. Rough towel.

It was a convenient place to spend the night. When we pointed out that there was no hot water for the shower, the person in the office immediately gave us a key to a different motel room that did have hot water. Then he came over to check it out himself.

The staff were great welcoming and helpful

The staff was very helpful and friendly. Room was what i asked for.

Some of the doors were kicked down and could no longer work. The room smelled like starting fluid and chemicals. There was trash everywhere and no breakfast after they said they had breakfast.

Bad smell in room around refrigerator…smelled like a dead mouse. Manager at desk was very nice!! Bed comfortable and WiFi was good.

Disgusting room. Does not deserve a one star. Blood on the sheets. Broken drawers on the night stand. Security lock on the door was broken. Overall a dirty nasty place. Do not stay here. See the photos below

This place is in dire need of upgrading. Dirty, bad area, and people sitting outside of their rooms drinking at all hours of the day.

Truly I have never had a worse experience at a hotel. The evening started with my friend using the bathroom while I cut my beard. Immediately the toilet was clogged, no worry, surely the front desk would provide a plunger. When the toilet began to overflow I ran to the front desk. Upon requesting a plunger I was told they did not have one, I was astonished but not angry as I was assured the maintenance man would be by in 5 or 10 minutes. So I went back to the room to finish cutting my hair. After about 30 or 40 minutes I returned to the front desk and asked why the maintenance man had not come by yet. He did not come by the entirety of the night. I requested either towels, or a mop. To clean up the mess myself which I was not happy but willing to do. In response he began to shrug his shoulders as if to say I don't know how to help you, and I exclamed. I am not staying in a room covered in toilet water! Once he realized I would not let him go back to his show in peace, he finally led me to the laundry room where I was given two towels to deal with the torrent of water on the floor. To be honest the stay was fine aside from the complete lack of care or willingness on the part of the front desk attendant to even attempt a solution as far as I know. He seemed completely unwilling to do his job. And I will likely never stay with the franchise again.

Very nice staff

The clerk helped me get the network working.

Very quite neighborhood

The area is sketchy. I had people coming up to me asking how much I paid for my room and how long I was staying within 10 minutes of being there. But the worst part was the broke toilet that didn’t flush, the stains on the bedsheets, and the broken security latch. Would recording paying a few extra dollars for something better.

They gave away the room I booked because I requested a late check in

The bed was very comfortable.

The room had roache

Smelled really bad had roachea

we paid for two days and after a day out came back and were locked out of our room. was taken care of quickly but no apologies for the inconvenience

This was by far the absolute worst hotel that I’ve ever visited! The initial room that I was assigned to didn’t have a microwave, a Telephone, or an alarm clock! Of course I complained and they switched my room. However, my problem wasn’t over. The TV in the new room didn’t work and the room appeared to be half clean! I couldn’t even comfortably sleep in the bed especially not knowing if the sheets was clean so I slept in the chair! I wouldn’t advise no one to book a room there!

Friendly people working

Reception was good and friendly. Made sure I feel safe and my belongings were safe too when I stepped out. I will recommend them to anybody

Pictures on the website definitely don’t match what we entered. Checked in for the night and upon getting to our room, we discovered several stains all over the bed, the bathroom was not cleaned, marks of poop in the toilet, and the ceiling was covered in mold. We left after 2 minutes and checked into another hotel. Despite the terrible room, The onsite staff member was friendly when checking in.

I was told my payment didn’t go through and that I had to pay in cash for the room and the deposit. My card was charged for the stay. Then in the morning I was not given back my deposit. All in all I was scammed out of over $80. Will not return.

Good experience with a reasonable price and convenient location.

It is not high end, I did not want high end. I wanted inexpensive that had smoking rooms. So I got exactly what I wanted and exppected.

As I was sitting on the bed I noticed a bug so I went to help it on its way to the afterlife when I saw that it was a cockroach. This was not good. Sure enough, as happens with cockroaches, there were many more. Needless to say, I left to rest in my vehicle.

It was filthy and noisy and had a prostitute proposition me and my husband. I was woke up at all hours by people being loud, they have roaches and no ashtray in a smoking room and couldn't find me one.

People yelling in the parking lot. Trash and glass all over the parking lot, Just a really bad area in Springfield.

Looked like the floor hadn't been swept or mopped in months. Stains of some sort all over the walls. Didn't even dare get in the shower. Very unclean. The remote for the TV has corroded batteries and it did not work and when asked for a channel guide of some sort they said they didn't have one.

Old property. Not maintained well. Check in person unfriendly.

Not worth to stay in this property.

people were nice

It was a pleasant stay, the staff was very helpful.

Bedding was dirty

Terrible

We only stayed one night, the room was very comfortable and quiet.

One of the nastiest places I’ve stayed.

Didnt even stay! Waited 45 minutes to even check in. Place was filthy. Was notified while standing there a failed rating by health dept that week.

They showed us three rooms Henry rejected all of them did not feel safe the hotel was gross we left found a different hotel

They have no microwaves and no room and they will take ur deposit and act like they didn’t charge it then when want it back they be quick to call the police I will never stay there again they staff is very disrespectful they very poor people…..

Brutal. Absolutely terrible hotel. Dirty and unsafe. Gave us our room key at check in and when I opened the door a lady was sitting on the toilet

It was good room clean

Dirty. Found multiple roaches. Staff was very rude and not helpful at all

I was amazed on how clean the room was... We were in room 104 non smoking room... No smoke smell which was excellent the bed was rather comfortable no noise... No issues Whatsoever.. If I'm ever in Springfield again this will be my choice to stay.

We were in town for a funeral and this was one of the only hotels left as it was bike week in Springfield, We were greeted with a gentleman who was all business and no personality traits! The room wasn’t the cleanest and the toilet barely flushed. When we pulled back the comforter we found a dirty boot print on the white comforter letting us know it was NOT laundered! Over all we weren’t impressed with the room and wouldn’t bother booking there again!!

Disgusting. Roaches everywhere, dead bugs, broken smoke alarm, broken tv, this property was disgusting

Great service

There was NO telephone in the room. When I notified the front desk (had to walk to the office) they said they would check into it. They did nothing, so I was in a room all night with NO telephone!

We went to Check in we were locked out of office, manager was on a call yelling and cussing the entire time. People all around just hanging in parking lot and were super sketchy and just felt very unsafe!!

My booking was for $420 for one week. The people at the desk said my online booking was no good and i had to pay 450 or leave. That's called extortion.

The bathroom ceiling was riddled with mold. There was so much dirt and grime and stuff that had slid down the Walls but appeared to be blood maybe pop of some kind of looks red. There was a hole in the wall the refrigerator was turned around backwards and not plugged in and it would not close. But that was a lot better than the first room that they tried to get us to rent neither rooms had smoke detectors.

It was a terrible area and we didn't feel safe, so we didn't stay.

Secondly, they where bugs all over the place that I had to go look for insecticide and spray the room. No microwave and the refrigerator was infested with bugs. The walls had open sockets with wires. I have never felt uncomfortable sleeping like this anyway before.

Bad service

Someone got raided next door to me a lot of police on the scene very scary experience I would like a refund for my stay this is unacceptable

They were extremely rude, room was nasty, bugs in room, they would not move me into a better room, they even had the audacity to put me in a dirty room until I complained for an hour

Air conditioner was leaking in room. The smoke detector had been ripped from wall. Sheets on one bed was stained. Blanket on other was stained. Floor was dirty. Trash wasn’t emptied. Then we asked for a refund which they promised but took my money anyways

The police raided the room next door to me made for a very scary experience and I would like a refund or I will find a new hotel for my weekly work stay

Bed bugs in our room

Hmmm

I booked my room using Hotelsdotcom on 3/29/2024 for a two-night stay on 05/24/2024 & 05/26/2024. I was again charged by Red Roof Inn when I arrived on the 24th. I did not feel safe because of the noise from other guests, location, and marijuana smell. I have received a credit from Red Roof Inn that did not fully cover the second (double) billing.

I couldn't sleep all night. Bed is not clean. You can hear outside sounds

Bed was damp, cockroaches in the rooms, sketchy area, room was filthy

Horrible customer service, promised a refund Becuase of the unclean and unsafe room, but did not follow through and were very deceptive. There were stains and hair all over the sheets and blankets and pillows. There were cigarette burns on the sheets. There were paint spills on the bathroom floor and stains on the toilet seat. Nothing seemed to be clean and there was a horrible lingering smell. It was a very unsafe area, and the door locks did not seem to work. We never stayed the night.

For the price paid, this was a perfect stay.

Area cluttered with an old stove and an old soda fountainhead.

スタッフはとても親切です。目の前の道路は少しうるさいですが快適です。

Do not recommend this place. Property was surrounded by very sketchy people. When I walked out of the office I was bombarded by sketchy people asking for money. Room was smelly, stains on bed (blood chocolate?) Shower head broken spraying from the wall which flooded the bathroom floor. Run as fast as you can away from this place!

TV did not work, no hot water, 1/3 a roll of toilet paper. no coffee machine in the room. Patched up gaping hole complete with dripping stain on it.

The pillow had hair on it. The sheets had although washed. Blood stains and pee stains on them. You could bleach them.

Bugs and stains everywhere

Please listen to me when I say they have probably never cleaned any of these rooms ever. The blanket had stains, there was hair and crumbs under the top sheet. The window unit was so dirty that we gagged when we turned it on. The floor was sticky and there was a cigarette butt on the ground. I took pictures as proof. The front desk said I should have asked for a new room. I'm sure they were all dirty. His reasoning for the cigarette butt on the ground was that it was a smoking room. Really???

No clerk for 15 minutes, then a "friend" showed up that couldn't sign me in. 25 minutes later the manager one duty (owner?) showed up. He'd HAD to run to a celebration of his countries Cricket match win.

Shower head was busted water was getting everywhere on the floor. The fridge was disgusting the floor hadnt been cleaned. There was no safety lock latch.

Hotel was okay. The parking lot was a little shady though. There’s a Jaguar with 4 flat tires on property, and driving in to hotel is challenging with the massive pot holes you need to maneuver

.

Rooms were dirty bathrooms had burns for cigarettes an etc on walls an floors

Our room was nasty! The worst I have ever stayed in. It was so dirty! It still had old coffee in the coffee pot. The comforters and shower curtain were all stained. There was black mold in several places in the bathroom. The mirror was missing in the bathroom. The mirror by the TV was dirty. The lampshades were stained and gross. The TV remote has NEVER been wiped down. I have pictures to prove all of this and more. Just unacceptable to be this dirty and charge over $100 per night!

Property Manager tried to get more money out of us and lied about accommodating after confirming twice that we where driving for 13 hrs.

The room was not very clean. The water didn’t get very warm and the sink did not drain. The sheets were stained but the bed was comfortable and the ac was cold!

Everything went so well from our check-in to check-out. Friendly staff, great room, clean, so comfortable, great shower. Will stay here again.

there were flies in our room and ask to be moved in a different room according to management no rooms available

The Red Roof Inn is conveniently located in Springfield within driving distance of dining and shopping and historic sites. It's inexpensive and was comfortable.

Well, first of all our door had a bullet hole in it😲. The shower bar was barely hanging on the wall so u couldnt close the curtain to take a shower. There were roaches in the bath tub. The bathroom door was comming apart and the handle was smaller than the hole. There was no cover over the light fixture, the base of the toilet was totally nasty. Hadnt been cleaned in years probably. There was black mold in the bathroom as well. There was a hole in the bathroom door tht looked like a fist print. The walls were disgustingly dirty and im not talking not just slightly im talking filth. Now for the rest of the room the window was broken/cracked, wall filthy. Furniture broken, missing knobs, chipped and had cigarette burns. There were people in the night fighting and screaming that they were going to kill someone. This hotel needs condemned!!! I prayed for Gods protection on me and my family the entire nite. If you stay here you are crazy! Its not worth $5 a nite! Nasty, disgusting, filth!

Has the audacity to offer same room already paid for and booked again, if paid for for a third time. Needs shut down. I'm lucky I wasn't a family with children when left with no room after paying for it.

Drug dealers knocking on doors all night long. People screaming and threatening to kill each other right outside our door in the morning. Hair in tub we didn't use with dripping water. No coffee.

The area didn’t seem very safe

Floor in room was dirty, there was no Wi-Fi or TV channels

Reservations were made for a supreme room on the first floor, call placed to confirm this. Upon check-in there were only 2nd floor rooms available so I was given a handicap accessable room. Bathroom was not clean, black mold on walls and shower curtain, floor board was coming off in shower and water ran out into carpet in the room which remained wet throughout my stay.

Ok

We had a room with two queen beds (sleeps 4 people) but only enough towels for 2 people and when we went to the front desk they were out of towels

Friendly people

Not only did the desk clerk ask for a tip when I checked in, but he also came down to the room with a "free" bottle of water (normally $1 to buy) and ask for a tip again. I gave it to him to prevent any repercussions that might occur.

Roches dirt sheets

Mold on the wall dirty bedding

Room was ok at first but in the morning found a roach in there. Called the front desk to ask for a refund and was told all they would do was come spray the room. They know nothing about customer service.

Quiet, comfortable and a great breakfast!

My stay at Red Roof satisfied everything I was hoping for after a long road trip. Convenient food nearby along with stores for supplies. The staff was very friendly and helpful.

Well it was a cheap room but the 1st room I was given wasn't even cleaned yet. I opt for a smoking room & new it might have a smoke smell brought a candle. The room was somewhat clean but holes in bedspread not great!!! But I couldn't afford a 5 star hotel.

We had to switch rooms twice.. first one had an air conditioner that was falling apart and didn’t work…the second one had been used there was a key in the room and pillows had head marks in then and bedding was messed and the desk clerk didn’t believe me and had to check himself

There was mole around the bathroom wall under the sink.

The cover has cigarette Burns in it and the floors had crumbs on it the toilet has cigarette burns on it and this was a non-smoking room they only gave me one towel for two people and also it was a roach crawling on the wall behind the TV so it was real dirty and my stay was terrible I was so happy to leave

the rooms w we re not great. we had to switch rooms. the 1st room smelled horrible. The 2nd room smelled mildewy and must. triggering my allergies and sinuses. the shower flooded the carpet was old and you could feel it. Orbits really need to monitor the properties it accociates with. the last hotel i stay in in springfield was horribe as well i sťayed but i didnt feel comfortàble

Most likely the nastiest place I have stayed at. Front desk person was great.

Just needed a place to stay for the night, nothing fancy. The sheets, towels and room seemed clean. The room reeked horrifically of mold and the carpet was cold and soaked.

Just a place to sleep, no coffee maker, fridge or microwave.

The room was ok, but could have been cleaner. The beds were made sloppy. There was a bag of laundry sitting outside my door. Out of 1-5 rating I would give it a2.5.

Otherwise, the room and facility in general have seen better days and could use refurbishing. Three light bulbs in the room were non-functioning. The carpet was... soiled and worn. O well, you get what you pay for.