Fairfield Inn & Suites by Marriott Springdale

Staff were all great and quick to respond to any problems. Breakfast prep people were exceptionally friendly and helpful. Front desk was also very nice. It is a bit dated (our towel rack was coming out of the wall) and needs a little refresh. Still, it is probably the best mid-priced hotel in the area. There are other newer properties, but they are very expensive per night.

Wonderful hotel and amenities.

Absolutely nothing it was old and dirty I don’t like anything it was old, damaged and dirty everywhere. Pool was cold and there was not even clean it’s smell like a mildew. room was deteriorated in the bathrooms, old dirty. I mean, you can see a splash of toothpaste in the mirror of the bathroom I go downstairs to make a coffee and the trashcan downstairs look like nasty. I was so disappointed. The price was like for five stars eight stars hotel, and I feel like I stay in the motel of the third world country.

They were so nice. We got there about 11:00 pm and it was storming and raining so bad. We just wanted to get out of our wet clothes and go to bed. Nothing! I liked everything!

They were so nice. We got there about 11:00 pm and it was storming and raining so bad. We just wanted to get out of our wet clothes and go to bed. Nothing! I liked everything!

Good

The hotel provided a standard experience. The room and amenities were adequate, and the stay was generally comfortable. I would staying here again in the future.

Breakfast was good. All food items appeared to be fresh and regularly replenished.

Very good

The bed and couch were pretty comfortable. It's a very spacious room if you enjoy living rooms in your hotel stay. Very clean. One of the tvs sound was messed up and there was some minor damage on the bathtub.

The bed and couch were pretty comfortable. It's a very spacious room if you enjoy living rooms in your hotel stay. Very clean. One of the tvs sound was messed up and there was some minor damage on the bathtub.

Very good

Everything was great! Great staff , great rooms and everything

Other than the Location & Staff there is nothing great about this property. 1. Rooms desperately need an upgrade . They’re stuck with the early 90s layout. 2. Breakfast is terrible! It is not worth considering, they don’t even keep bread, maybe a few bagels that are stale and maybe a week old.

Other than the Location & Staff there is nothing great about this property. 1. Rooms desperately need an upgrade . They’re stuck with the early 90s layout. 2. Breakfast is terrible! It is not worth considering, they don’t even keep bread, maybe a few bagels that are stale and maybe a week old.

The room was clean. My only complaint was the tile in the bathroom was very old and the grout was brown. It just didn’t look appealing. The front desk receptionist was super nice and efficient. Overall good experience.

The clerk at the check in was very friendly , helpful & professional!

The breakfast it was amazing work healthy food and options.

It was very clean and inviting.

It was very clean and inviting.

Exceptional

Pleasant

very clean!

The breakfast was mediocre. The showers didn't drain well. The double beds seem so small. The staff was a bright spot. Very friendly.

Good

When checking in, my reservations for 2 rooms was not done even though I had confirmation. Thankfully a room was available but not the type I had booked and away from my mom in another room. The clerk seemed new and untrained. Had light bulb issue in mom's room but after checking connections and screwing in the bulb tighter, it worked. Front desk wasn't very helpful seemed lost.

Ff

Room was clean and bed comfortable. Good breakfast and we appreciated the fact that it was served till 10:00.

Exceptional

Exceptional

The hotel didn't look like the photos used. I wasn't super happy about that. they used generic photos and that caused us to book a hotel separate from our friends because all the photos matched.

Morning of departure no hot water for showering, spoke front desk on leaving was told repairs still ongoing.

Nice quiet place. Convenient to shopping and restaurants. Didnt see a pool or hot tub on the property. Nice breakfast area off the lobby.

Nice clean rooms. Very good breakfast. Friendly staff

Everything went smoothly. Check-in was quick and easy. The room was query and clean. The breakfast was very good!

Clean, comfortable, friendly staff.

We did not like what they call a swimming pool.

We had a quick overnight stay at this property. The staff was very nice and helpful with anything we needed. We stayed in a double room and it was clean and comfortable. The breakfast had good food and options however the eating area itself was very messy and dirty. Crums, garbages overflowing and you constantly had to ask for refills of things. The lady doing the breakfast was nice but sat on her phone a lot, when she could have been managing the room and keeping things in order. Also, almost every hotel trash was overflowing when we would pass it - just seemed like the cleaning staff was not on top of their job. But the staff we did encounter at check in and throughout were nice.

I was told to pay an $80 coincidental fee that would be returned to my bank account upon checking out. They said for me to contact you all in regards to when that will be refunded. Also, I was bitten by ants and had to change rooms and was bitten there too. I reached out to the hotel online customer service about the issue and I'm waiting to hear back from that. More importantly, when will my coincidental

I originally booked a nearby hotel but upon check in found out the pool was closed. So I quickly formed plan b and reserved this one. When I checked in I asked if the pool was working and they said yes, but people have said it was a little cold, but have still been using it. Since one of the main reasons for our trip was for my kids to swim, I figured a little cold water wouldn't bother them. It was not a little cold, it was freezing! If we hadn't already unloaded everything, we would have left. I was so disappointed. Plus the room was way smaller than the one I booked at the other hotel. I ended up soending and extra $60+ to take my kids to the bowling alley/arcade to make up for the lack of swimming. Now I'll have to plan another weekend trip for the kids to actually swim.

Great place , always clean . Location is perfect, easy access to nearby Interstate

I was stuck in a snowstorm and it was convenient.

Friendly staff. Overall clean. I loved the smell as we stepped into the building. My only complaint is I did see pink mold in an area of shower

Dead bolt lock on room door wasn’t working.

Friendly staff, the room is clean bed was comfortable. What else could I ask for?

Great place to stay. Would recommend and will stay again

Very nice staff. Helpful, great breakfast. Very clean and friendly. Beds were comfortable!

Smelled very musty on the second floor and inside the rooms.

The area around this hotel was very nice. Convenient. Property appeared to be short staffed. I waited in line (behind one person) for 30 minutes to check in only to be told my room was not available. I was told they were working on it and check back in 15-20 minutes. 5 other people came in to check in, so I hopped back in line so would not be delayed. The 5 others in front of me rooms were also not available. Got back to front of line another 40 minutes later to be told our room was still not ready. Left for our engagement, unable to get ready. Had to check in to hotel around 10 pm at this point and waited in line again another 20 minutes. Room was clean. The rest of the inside of the hotel was not clean.

Just okay!

Quiet place to stay and very clean Love the different options of breakfast each morning

I liked the location & was not right next to the frèeway.

We liked the hotel. It was nice. The omelet was delicious. I didnt like the waffles because they added sugar to it. The pool was freezing cold. The room was nice the bed comfortable.

It was safe & quite

.

Check-in clerk wasn't very friendly, he made no eye contact, no smiles, robotic in nature. Head housing cleaning fenale was friendlier and nicer than the check-in clerk was. Hotel had only ONE ice machine in the WHOLE hotel! (What the hell). My king suite was nice, clean, up to date, but the dimmer switch for lights over the bed fell off in my hand bcuz it apparently has been broken for a while and was just 'placed' on knob instead of attached. Dimmer switch next to lounge/couch area next to TV has a 'short' in it and didn't work properly. IF I'm paying over $200 per night, I have higher expectations of the hotel. My room was #215 and I have stayed at this hotel 4 times now, so I expected better. I was not asked if I was a Bonvoy member upon check-in (which I am).

We really appreciated the breakfast, especially the gluten free options. Everything was great, except we felt we needed more towels available (we were able to get more, but felt more could have been offered from the beginning. Also, our bathroom door wouldn’t close all the way. It wasn’t a big deal for us as a married couple, but other guests might not appreciate it.

Rooms need a major upgrade. Mine smelled like sweat. Fortunately I was so tired I was able to sleep. We are supposed to stay here with my wife and daughter in a few weeks for homecoming but will be looking for a different place...even if I have to pay more.

Worst breakfast ever

It was very quiet even though it’s near the highway

Check-in was awkward. No internet service??? Finally was asked to put all Credit Card info on a piece of paper for them to enter in later.... Did not feel secure. Also Internet was spotty for the rest of the night. Unable to do online work.

Not taking care of rooms and equipment, poor cleaning facilities.

Great location near the ballpark! Comfortable beds, nice small gym. Very tiny pool but clean.

Coffee was completely out during breakfast - took 20 plus minutes for refill and pretty sure they only offered decaf - had a horrible headache all day

Accommodations were ok, breakfast looked awful. We went to McDonald’s. Service was terrible. We booked a double bed room and they gave us a king bed instead. Said they’d switch it the next day and didn’t. We were in town for my son n laws open heart surgery. We needed the extra bed for our pregnant daughter. Ended up having to book an extra room.

1. No screens on 2nd floor windows that open which is a fire/safety hazard. 2. Pool (indoors) was freezing. 3. TV’s don’t work. 4. Trash tipped over all over the patio including dirty boxers. 5. Long term members who recommended Marriott are extremely disappointed in the overall status. 6. Mold on window seal 7. Lots of dust on edges And as I was checking out staff were talking about “Room 307 will be moving as they have ants.”

Close to baseball park

Out of coffee and breakfast items. Noisy. Locks do not work. Got no sleep and no breakfast

The folks working were very friendly. The place was very clean and recently updated in several ways. The free breakfast was good and filled you up. The second floor ice machine was out of order but those things happen. The only thing that I would say is that the curtains let the light in from the street lights at night. If you don't mind a "night light" then it's all good. We managed fine and slept well, the bed was comfy. Would definitely stay there again.

Great staff members and good location.

The breakfast was limited and stale. The room wasn't properly cleaned after the previous guest. The pool was tiny. The gym was limited on machines and weights. The hotel was quiet and the bed was super comfortable. The bathroom was beautiful. I wouldn't stay here again though.

Maintenance seemed to be of low priority.

Family event visit, very convenient hotel location

Staff was indiffent. Construction of check in counter was disruptive at 5:00 on Friday which I would think would be a busy time. Young man helping us acted like we were bothering him. Check out showed VERY sloppy work done. Hotel showed more than average wear.

We had an ant infestation in our room. I woke up and had dead ants in my shoes. I told the clerk upon check out to which he replied “oh great.”

The receptionists at the front desk were very friendly. The room was ready when we checked-in. Gloria did a phenomenal job with the continental breakfast. Each morning, new options were provided and she was readily cleaning tables as guests left, filling food stations as they were emptied, and answering any questions about the food. I would definitely stay here again and recommend it to my friends and family.

Big, spacious rooms. Pool wasn’t open. Ice machine on the floor wasn’t there.

bathtub was not clean

Our room was clean and quiet. Not terribly busy. Had just a couple of issues at the hotel -- the ice machine on our floor and one other wasn't working. But we were able to use the one on the main floor. The light fixtures in nearly all of the hallways were broken. It wasn't much of an inconvenience for us, but really looked quite terrible walking to/ from our room. Hoping you are in the process of replacing them.

Great

The room we were assigned was not ready looked like someone just got up out of bed. The elevator reeked of cigarette smoke. Gave us a different room and was fine. Woke up to someone hammering in electrical room next to ours. Got ready went down to eat hot breakfast which had been taken up earlier than advertised and so we had to go to a restaurant. Almost funny all the things that happened and 100 years from now it won’t matter.

Also, this hotel is dated and normal amenities like hand soap in the bathroom is not present nor available. I don’t know how clean a hotel can be if the guest can’t wash their hands after a bathroom visit. Ultimately we travel quite a lot, and will not stay in this location again.

Lights in bathroom worked sporadically, toilet seat loose, shower curtain rod not fixed to wall so you could not close shower curtain. At least the bed was firm & the tv worked

Considering the price of the room I was very disappointed. The carpet in front of door was was raggedy causing me to trip coming in and out of the room. There were no complementary toiletry items and 1 very small soap bar. Remember that there were 2 people in the room. The shower curtain liner was too short to keep the floor in front of the tub try. There was always water standing on the vanity. There were unsightly patches above the tub. The lower part of the wall going into the bathroom had a nasty scrape probably done with the luggage cart. Too many problems for the price of the room.

We enjoyed our stay there and they went above and beyond to help me celebrate my husband's 81st birthday by upgrading us to a suite.

Unfortunately, this hotel has an outdated air conditioning system. It’s a wall unit and it leaked continually. The floor was wet the room was musty. Even the sheets felt damp. Clothing hanging in the closet was damp. There was mold around the edges of the sink. Some of our party requested to move to another room, but with it was no better. I was pretty disappointed in this hotel. I probably will not stay there again. The staff was very nice. And helpful. But the hotel just was subpar especially for the cost. The price was doubled for this time of the year because of that events going on at the college. However, I am paying $280 a night for a sub par for the hotel. I was not happy.

The hot tub was not working and one of the treadmills did not work in the gym. Breakfast was good each morning and the rooms were clean and quit. The service was great, no complaints there; we would definitely stay their again.

We stayed there 4 nights, but stayed in town anothe 5 nights in a diffetent hotel. We definitely didnt like the musty odor all over our clothes. We had to wash all of our clothes and send others to the cleaners after we checked out due to the stromg odor. Parking was very limited.

The rooms were beautiful and the staff was friendly but the pool area was really gross! Super dirty and had flies floating in it. Not our favorite for the kiddos but overall not a bad stay.

Shower did not drain. Tv volume was stuck on full blast and unable to watch tv while in the room. Bed uncomfortable mattress was caved in on one bed.

Very friendly staff. Very clans d well kept.

While this property wasn't horrible, they definitely need to fix the musty smell in the rooms. You can tell the age of the hotel by this.

Clean, quiet and staff were very friendly.

Room smelled of mold each time we entered and air conditioner blew directly on bed, so was cold to sleep even though rest of room was comfortable temperature.

Fine all around

MaKayla French Administrator

Great place to stay.

It was failed to be told that they did not have a functioning trolley to transfer luggage. For a family of 5 with baby luggage this was a HUGE inconvenience. The 1st night the lobby was so packed at the elevator I walked up 3 flights of stairs just so I didn’t have to wait after hours of driving. The carrying of luggage caused issues for my mother in law whom has back issues. The noise level was ridiculous the 1st night. Stomping could be heard throughout the night, even over a sound machine. The asst. manager was apologetic however we were told 2 different stories from 2 different employees regarding trolleys. Fast forward to today.. my mother in law asked for some paper plates… however, the asst manager said they don’t normally let you have any because they are expensive paper plates. Such a rude comment after the difficulty we had already endured. I also asked to speak to the GM, was told she must be in a phone conference because her door was shut. She did not offer for a call back or any information on when would be best to contact the GM. The hot tub was out of order and then the pool closed on the last evening of our stay. The room had a very musty smell to it. Overall a negative experience and for the price you pay it’s absolutely ridiculous! As for hotels… I will NEVER use Fairfield again and will stay elsewhere. A refund of some sort should be mandatory due to the negligence and lack of compassion from this hotel. If you have the choice, go elsewhere.

Upon check in, we were informed the pool was closed for yearly maintenance, which I thought was a bad week to decide to do maintenance as it is spring break week. Also, the room was dim and the bathroom was even darker. Breakfast doesn't start til 7 on the weekends which is kind of late for people on the go early.

Apparently we were given keys to room that was reserved for someone else . The other party tried to get several times while we were trying to sleep.

My complaint is with the room location. When I requested the reservation, I specifically asked for a room close to the elevator. My husband is on oxygen. The hotel even reached out to me to see if I wanted a first floor room. I responded saying any floor will be fine as long as the room was close to the elevator. After checking in, we started walking toward the room, and walking, and walking. Our room ended up being the second furtherest room from the elevator. No, I did not go back to the desk to ask for the closer room. My husband had walked far enough already.

The staff is very friendly and the atmosphere is calm and relaxed. the location is very convenient.

It was a little run down, the price was too much for what it is. Could have stayed at a hotel next door for a lot cheaper

Friendly desk clerk. Breakfast good. Good location. This area could support more hotels between Springdale and Rogers.

Could have been better if unit had better lighting, especially the bathroom. Also, please add some cheese to the scrambled eggs.

The staff checking us in was very efficient and helpful. Our room was very clean. The bed slept great. And the breakfast room was kept very clean by the staff and included all the variety you could ask for.

Good location.

smelled of strong cleaning products as you walk into lobby, commode broke, our room was not cleaned the first day we were there, the person behind the counter had to bring us towels and wash clothes as there was no one there when we got back that night to clean our room and delivery showering supplies. This place was a mess, never staying there again.

Nice quiet everything perfect.except limited channels on tv.

Very clean hotel and rooms. Reasonable room rate.

The stay here was overall very good. The beds were comfortable and the room was very clean.

One of the worst hotels in this area. Stay away and go somewhere else .

Our tub didn't drain and backed up while trying to take a shower, the toilet didn't flush. The bottles in the shower for body wash was empty. We didn't have enough towels for each guest.

Clean and quiet

Check-in was a breeze and the staff was really nice! The area around the property feels safe and still close to area attractions. The room was clean where it needed to be, and overall we had a great stay! Would come back to this hotel.

Great service. Clean rooms, nice beds. I would definitely stay here again.

Staff unprofessional, kids running around, noisy

Fair room. Mattress was fair and tub wouldnt drain. Could have been cleaner.

Great location. Clean and comfortable.

Safe and very clean. Kind staff and halls were quiet.

Broken hot tub. The hot tub was one reason we picked this site. Broken ice machines. Furnishings seem word and stained.

Cleanliness was decent. Overall condition of property was poor. 2ndand 3rd floor ice maker not working. Hot tub in pool area is not working and has not for some time. Still listed on web site. Furniture is old and could use some repair or replacement.

Very comfortable, easy food access. Starbucks very close!

Breakfast was very good. Room was clean and comfortable. I would definitely stay here again.

Nice staff and great location for our parents weekend to Fayetteville

Great motel, convenient access, will stay again next time.

Great visit room nice And clean. beds comfortable, easy check in and out. No noise from others. Great stay. Stayed here as close to hospital for next day procedure.

The room was really cute with colorful decor. We had a king bed and a pull out sofa bed. It was a good night's sleep. We had a separate sitting room that was very comfortable.