Extended Stay America Suites Houston The Woodlands

I usually stay here when visiting the woodlands area. Cheap bit clean and conveniently located

price everything else. Drugs were littered everywhere and roaches were there as well.

Nothing

Nothing Roaches, filthy amenities such as a broken rolling chair, dirty fridge and microwave. No blankets were given and the carpet was beyond salvageable. The carpet smelled like dog pee the entire time but I had to work almost every day. When I complained, I was met with different answers per employee.

Very poor

There were homeless people sitting g around outside the property. The room smelled and had no bathroom mirror, the tv didn’t work and there were roaches visible around the room. I will never stay at this property again.

Very good

The location due to traffic and road work. The first room was dirty and smelled like it had mold. The second room that I was given upon a room change had a leak from the ceiling, roaches, missing dining table chairs, the shower was nasty & had hard water stains on the shower head and faucet, the kitchen was dirty, one of the kitchen range burners wasn't working, the mini fridge wouldn't get cold the room phone wasn't working, the TVs speakers were not working and the floors were so dirty we had to wear shoes inside to keep our feet from getting dirty. We asked the front desk for chairs and the complimentary kitchenware and was told we would get them in the morning. They brought us 2 nasty chairs at 9 AM, two hours before check out. Never received the kitchenware. This hotel we learned, after I was pulled over leaving the hotel, is the biggest drug hotel in the area. I was profiles for staying at this location, pulled over and the police searched my vehicle. I was humiliated. Told the hotel about it and they only gave a forced apology. I asked for a refund and wasn't able to receive one

Room had an awful smell and roaches everywhere including on the bed. We left right away.

Room had an awful smell and roaches everywhere including on the bed. We left right away.

There was nothing about the location or property that I liked. The location due to traffic and road work. The first room was dirty and smelled like it had mold. The second room that I was given upon a room change had a leak from the ceiling, roaches, missing dining table chairs, the shower was nasty & had hard water stains on the shower head and faucet, the kitchen was dirty, one of the kitchen range burners wasn't working, the mini fridge wouldn't get cold the room phone wasn't working, the TVs speakers were not working and the floors were so dirty we had to wear shoes inside to keep our feet from getting dirty. We asked the front desk for chairs and the complimentary kitchenware and was told we would get them in the morning. They brought us 2 nasty chairs at 9 AM, two hours before check out. Never received the kitchenware. This hotel we learned, after I was pulled over leaving the hotel, is the biggest drug hotel in the area. I was profiles for staying at this location, pulled over and the police searched my vehicle. I was humiliated. Told the hotel about it and they only gave a forced apology. I asked for a refund and wasn't able to receive one

Na. I actually left before my original check out date It was in very poor conditions, cigar smell everywhere, stairs dirty

Na. I actually left before my original check out date It was in very poor conditions, cigar smell everywhere, stairs dirty

Pleasant

I spent my entire night killing roaches all over the walls in the bed, crawling out of the pictures on the wall. It was absolutely disgusting. I will never stay at a motel in my life again. Horrible experience!

Roaches Roaches Roaches So bad I got moved to another room still found another roach. While I was there someone that was staying informed to check for bed bugs in my bed that previous person left that room because of bed bugs. Horrible Hotel Hell

Pleasant

no hot water, no hair dryers available. no comforter just 2 sheets and the trash truck came at 445am and made so much banging noise. 1 washcloth for 2 people. When I told the front desk we couldn't shower they just said oh sorry...like they knew it was an issue.

Convenient to venue we were attending. no hot water, no hair dryers available. no comforter just 2 sheets and the trash truck came at 445am and made so much banging noise. 1 washcloth for 2 people. When I told the front desk we couldn't shower they just said oh sorry...like they knew it was an issue.

First room had trash piled up and no sheets on the bed, the second room had roaches

Love this place Everything

Everything

Na The front desk. He said his name was andy. Very rude and didn't attempt to help i ended up calling customer compliance department

The front desk. He said his name was andy. Very rude and didn't attempt to help i ended up calling customer compliance department

It served its purpose for the time being.

Very good

For the price it was reasonable. I was surprised that the room was never cleaned during the 3 night stay. Had some bugs and a smell in room which wasn't great but again reasonable for the price.

For the price it was reasonable. I was surprised that the room was never cleaned during the 3 night stay. Had some bugs and a smell in room which wasn't great but again reasonable for the price.

Room was super messy. Not clean at all. Had to even wear sandals in the shower. Don’t recommend it. Ohh and the people in the front don’t charge you until you leave. I had the money cash and was going to pay they charged my card at the end of the stay.

Nothing

Dirty for price I paid I had to scrub it

Nothing

Clean room and lots of parking peacefully and quiet

Superb

Bad

Bad

I’ve stayed here many many times and in the past rooms smelt like animals and didn’t feel so clean but the last handful of times the rooms were clean and very comfortable. Sometimes you can smell weed being smoked but It doesn’t bother me. A lot of the same people always staying or live there and there’s a lot of police action but other than that it’s my fav affordable hotel in the area. Dog poop in grass/Animal smells in room sometimes

I’ve stayed here many many times and in the past rooms smelt like animals and didn’t feel so clean but the last handful of times the rooms were clean and very comfortable. Sometimes you can smell weed being smoked but It doesn’t bother me. A lot of the same people always staying or live there and there’s a lot of police action but other than that it’s my fav affordable hotel in the area. Dog poop in grass/Animal smells in room sometimes

My flight was delayed and I arrived past 1 am. The front desk attendant did not let me check in due to them selling the room that I had already paid for with no refund so I had to go looking for another hotel at that time in the night. They can keep the money but I can't use that I paid for.

Very good

Passable

Thr fact that noonenotifyoed me that there was a issue with me renting from them then I had to go pay again for another room somewhere else now I'm told I have to wait 5 to 7 days for my money back .that is so unfair.

Yes

The room needs to be updated cabinets were chipped and cracked the door didn't close or locked correctly old carpet didn't feel very safe because of the door

M

No thank you

Dirtiest roach infested hotel ever

I got to the property to find my reservation had been cancelled.

I got to the property to find my reservation had been cancelled.

It was close to my job where I needed to be The place had roaches and doors looked unsafe or had been banged in

I truly enjoyed my stay. I would highly recommend curtains for the rooms. More chairs or couches would be nice!!! The shower curtains needs to be longer to avoid wetting the floor!!!!! Rooms with kitchens needs to be spray more frequently for roaches!!!! I loved my room and the location of the building!!! Everything you need is within walking distance. The rooms are quiet and comfortable?. I'll be visiting again in the very near future. Thanks a million for your support. God bless. More chairs or couches are needed. Shower curtain is too short. Spray for roaches more often.

Front desk clerk need to be better .

Front desk clerk need to be better .

There was one girl in office ,not empathetic with customers ,there was soapy water on floor outside elevator second floor ,a gentleanfell i told her she said it's not her problem ,I ask what if he sues she said it doesn't come from. My check,I ask to leave a message for ma agerto call me she said I'm asstmanager so I went next morning talked to John the manager and he said she is not asst manager.that was a true to save her butt.she also cussed out cleaning lady in front of customers not good .

Service

Bed sheets and pillows smelled clean and fresh. It is run down but I want to be fair. This room was clean. And a/c was cold.

Bed sheets and pillows smelled clean and fresh. It is run down but I want to be fair. This room was clean. And a/c was cold.

Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.

Had to call to get someone to help me check in. Room lights were broken and the door wasn’t very secure! The room key only worked one day and had to get it replaced. Thank goodness someone was at the desk when we needed the key to be done again.

Anything Cockroaches, odor, humidity

Absolutely nothing. I didn’t like that the room looked outdated the kitchenette area needs a complete remodel, cabinets and countertops were peeling where you could see the actual wood. Mainly I didn’t like that there was a roach crawling on our night stand. After a long day of travel I just wanted to be able to get some rest but Instead stayed up all night thinking about being infested with them. Needless to say I packed my things the next morning and found a better hotel

Nothing I arrived with a reservation for 2 rooms. When I got there they said they had run out of the rooms I booked so they cancelled my reservation. No email, no text and no call - they literally just turned me away. I had to rebook both rooms down the road. Hotel Blue is comparably priced and MUCH BETTER

The black mold on ceiling in bathroom,I ask several times to get roo. Swept didn't happen in 7 days and light burned out in bathroo. ,never ca.e to fix it.and I unhooked fire alarm because I had to light incense because people would hang out at washroom. TO smoke pot and young black man became irate told .e that was a good reason to get kicked out I apologized it's just the rank ell of pot was overbarring.

Toilet would not flush. Front panel on two of the drawers were on the floor.

Toilet would not flush. Front panel on two of the drawers were on the floor.

Hotel staff are very nice very sweet lady very polite and accommodating however the room was filthy I mean absolutely filthy the tub had clearly not been cleaned hair pubic hair mold mildew scum all over they had not been cleaned the toilet had pubic hair on the toilet paper had pubic hair on it it was absolutely filthy and disgusting it was not a king or queen size bed it was only a fool the sheets were dirty there was no curtain on the window for privacy and the sink did not even have hot and cold water the door had previously been broken into and I asked for handicap access very specifically and yet again they put me on the third floor knowing that I was a disabled person I've had this issue with them before they had fixed it and upgraded my room which was much appreciated but this time they failed me horribly

Hotel staff are very nice very sweet lady very polite and accommodating however the room was filthy I mean absolutely filthy the tub had clearly not been cleaned hair pubic hair mold mildew scum all over they had not been cleaned the toilet had pubic hair on the toilet paper had pubic hair on it it was absolutely filthy and disgusting it was not a king or queen size bed it was only a fool the sheets were dirty there was no curtain on the window for privacy and the sink did not even have hot and cold water the door had previously been broken into and I asked for handicap access very specifically and yet again they put me on the third floor knowing that I was a disabled person I've had this issue with them before they had fixed it and upgraded my room which was much appreciated but this time they failed me horribly

sometimes rooms smell like dogs and/or smoke but this time wasn’t that bad and felt cleaner than usual noisy upstairs

The hotel is dirty, unsafe and plain disgusting. My room smelled of tobacco smoke, and I as a result Icouldnt sleep during my entire stay . The staff are crooks and just don’t care . The towels and toiletries were not replaced . The surroundings were unclean and it felt like a third world county . Do not stay here , you have been warned

The hotel is dirty, unsafe and plain disgusting. My room smelled of tobacco smoke, and I as a result Icouldnt sleep during my entire stay . The staff are crooks and just don’t care . The towels and toiletries were not replaced . The surroundings were unclean and it felt like a third world county . Do not stay here , you have been warned

The kitchen cabinet had big hole on the side of the room. The floors were dirty. No breakfast

The kitchen cabinet had big hole on the side of the room. The floors were dirty. No breakfast

It was ok The heating was not working So it was cold

First room didn’t have power so I had to get another room. The second room smelled bad. The bathroom was worse. There were shady people in the property looking at my car. I didn’t feel safe with my kids, so I left. I disputed this and I lost the case, that it was customers responsibility. How is the room looking terrible my responsibility ? How is the shady people my responsibility? Don’t ever book a place like this. It’s terrible and not safe and definitely not clean inside the room. Please think again.

First room didn’t have power so I had to get another room. The second room smelled bad. The bathroom was worse. There were shady people in the property looking at my car. I didn’t feel safe with my kids, so I left. I disputed this and I lost the case, that it was customers responsibility. How is the room looking terrible my responsibility ? How is the shady people my responsibility? Don’t ever book a place like this. It’s terrible and not safe and definitely not clean inside the room. Please think again.

Little wood roaches

The entire place looked like a run down very abused hotel. Every room looked like somone had urinated in frontvof the door, our room smelled terrible and the bathroom door had no doorknob so you could not shut the door are you could not get out. Tha staff was unfriendly and there were many vagrants hanging around the property. The sign in the parking lot said dont leave anything in your car and the security guard on property made it clear you could be robbed. Worst hotel experience i have had on Expedia.

The entire place looked like a run down very abused hotel. Every room looked like somone had urinated in frontvof the door, our room smelled terrible and the bathroom door had no doorknob so you could not shut the door are you could not get out. Tha staff was unfriendly and there were many vagrants hanging around the property. The sign in the parking lot said dont leave anything in your car and the security guard on property made it clear you could be robbed. Worst hotel experience i have had on Expedia.

They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for

They actually upgraded my room to bottom floor handicapped access which I was grateful for because in the past I was not accommodated for

No breakfast the room had holes in the wall and dirty clothes.

No breakfast the room had holes in the wall and dirty clothes.

The lock was non functional their staff didn't respond to emails

The lock was non functional their staff didn't respond to emails

There were big noticeable white patch work in the shower by the shower head and made me uncomfortable to shower there. Shower wasn’t cleaned.

There were big noticeable white patch work in the shower by the shower head and made me uncomfortable to shower there. Shower wasn’t cleaned.

No continental breakfast as advertised. No coffee. Only stayed there because in was close to our relative. We won’t stay there again in future visits.

No continental breakfast as advertised. No coffee. Only stayed there because in was close to our relative. We won’t stay there again in future visits.

The hotel had a boiler out when I was there. The microwave that was in my room wasn't working but it was replaced there was no trash can in the room but they did bring one

The hotel had a boiler out when I was there. The microwave that was in my room wasn't working but it was replaced there was no trash can in the room but they did bring one

Restroom had used razor, bathroom door doesn't lock, wall next to kitchenette sink is peeling off, hole on wall behind entrance door, no remote for tv, had to put a towel under dresser to prop it up cause the drawers woul not stay shut. Overall just a dirty stinky place. Freeway noise is excessive. Stayed there cause my car broke down literally across the street.

Restroom had used razor, bathroom door doesn't lock, wall next to kitchenette sink is peeling off, hole on wall behind entrance door, no remote for tv, had to put a towel under dresser to prop it up cause the drawers woul not stay shut. Overall just a dirty stinky place. Freeway noise is excessive. Stayed there cause my car broke down literally across the street.

I didn't even get to stay there! We got there 2 hours early than went to check in. The guy at the front desk asked if we had any pets and i said yes we have a pet snake. He went and talked to somebody than came out and told us we cant stay there. Even after i said my snake is tiny and hes staying in the car. After driving 21600 miles we had to drive another hour! We will never try to stay there again!

I didn't even get to stay there! We got there 2 hours early than went to check in. The guy at the front desk asked if we had any pets and i said yes we have a pet snake. He went and talked to somebody than came out and told us we cant stay there. Even after i said my snake is tiny and hes staying in the car. After driving 21600 miles we had to drive another hour! We will never try to stay there again!

No hot water , smells like straight bleach , holes in the wall but clean towels

No hot water , smells like straight bleach , holes in the wall but clean towels

Great place and i come back whenever i visit the woodlands area. This time was great as well, i had a little gripe with one of the staff (called when i still had 2 days left asking me if i was sill in the room and made me go to the office and pay for the extra internet (of which i did use but expected to pay after stay) the same indevidual was always a bit cold. Rest of staff were great and i will be looking forward to a return trip in the future

Great place and i come back whenever i visit the woodlands area. This time was great as well, i had a little gripe with one of the staff (called when i still had 2 days left asking me if i was sill in the room and made me go to the office and pay for the extra internet (of which i did use but expected to pay after stay) the same indevidual was always a bit cold. Rest of staff were great and i will be looking forward to a return trip in the future

Avoid at all cost! First of all Roaches all over the room. Then Bed Bugs in all the pillow cases and on the bed. Roaches in the fridge and a pair of drity panties in the bathroom. We told them we couldn't stay and that we needed a refund. They wouldn't give us a refund. So take heed and don't stay here.

Avoid at all cost! First of all Roaches all over the room. Then Bed Bugs in all the pillow cases and on the bed. Roaches in the fridge and a pair of drity panties in the bathroom. We told them we couldn't stay and that we needed a refund. They wouldn't give us a refund. So take heed and don't stay here.

Checked out after a hour

Checked out after a hour

This place needs to be studied. Worst possible place. Very dirty. Very unsafe. Unpleasant. Did I mention unsafe already? I do NOT recommend. They have roaches, no towels, random people standing outside. Breakfast was sickening. Not welcoming. The rooms are not what the pictures are like. The rooms claim to be smoke free, yet, you walk in and immediately weed smell hits you in the face. Very poorly place for being in The Woodlands ara. So embarrassing and gross

This place needs to be studied. Worst possible place. Very dirty. Very unsafe. Unpleasant. Did I mention unsafe already? I do NOT recommend. They have roaches, no towels, random people standing outside. Breakfast was sickening. Not welcoming. The rooms are not what the pictures are like. The rooms claim to be smoke free, yet, you walk in and immediately weed smell hits you in the face. Very poorly place for being in The Woodlands ara. So embarrassing and gross

room smaller than expected and barely comfortable

room smaller than expected and barely comfortable

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

Elevator wasnt clean.. noisy residents...dark parking lot.. customer service to bare minimum.. no breakfast details..

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion, while the staff may not have been terrible, I would not recommend this motel.

This hotel had quite a bit of cons. The most prominent was the cleanliness of the hotel. There were many insects including cockroaches and bedbugs that were crawling all over. The bedbugs even gave us rashes all around our bodies. Additionally, there was no purified drinking water at all, even at the front desk. Moreover, the air conditioning released unpleasant odors that smelled like gas. The environment was also not the best since there was a commercial building that made very loud noises throughout the day. In conclusion, while the staff may not have been terrible, I would not recommend this motel.

I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room. I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed. I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

I get to the hotel and check in and the receptionist gives me a key. I go to the room and open the door and there’s people laying on the bed doing drugs. In my shock, I return to the office and I let the receptionist know what happened and she said oops I’m sorry I gave you the wrong room key. She then gave me a different room key and I went up to the room. I opened the door and cockroaches went scurrying. I did stepped into the room with trepidation. First thing I checked was the bed, definite signs of bedbugs. I saw food splattered all over the walls on the stove. The backsplash, if you want to call it back, was wildly spray-painted, and the walls and door had been scribbled all over. The shower pan in the standup shower was so severely broken that I’m sure it is not strong enough to hold the weight of a grown adult. The door did not latch because it was clear it had been broken into previously, the metal framing was destroyed. I immediately went to the office and let the receptionist know that I cannot stay in that room for health reasons. She told me that there was no way I was going to get a refund. I explained that I am in town for medical procedures and due to myimmune system. That will be compromised as I’m healing an open wounds I cannot stay in

I recently stayed at the Sunshine Hotel, and it was simply delightful! From the moment I walked in, the friendly staff made me feel like family. The rooms were beautifully decorated and sparkled with cleanliness. I loved the breathtaking views and the peaceful atmosphere that the hotel offered. The breakfast was a feast! I left feeling rejuvenated and can't wait to return! Highly recommend!

I recently stayed at the Sunshine Hotel, and it was simply delightful! From the moment I walked in, the friendly staff made me feel like family. The rooms were beautifully decorated and sparkled with cleanliness. I loved the breathtaking views and the peaceful atmosphere that the hotel offered. The breakfast was a feast! I left feeling rejuvenated and can't wait to return! Highly recommend!

A bit rundown but overall was good for the price

A bit rundown but overall was good for the price

Terrible

Terrible

Staff was unavailable. Coukd not check in. Slept in car with two kids

Staff was unavailable. Coukd not check in. Slept in car with two kids

Noce but inconvienient to get to

Noce but inconvienient to get to

The hotel was filthy and roaches were everywhere in the bed and the room was filthy

The hotel was filthy and roaches were everywhere in the bed and the room was filthy

They had nothing

They had nothing

The clerk Legasie was very nice and understanding when I told her about the condition of the room and she resolved the issue.

The clerk Legasie was very nice and understanding when I told her about the condition of the room and she resolved the issue.

The outside near the smoking area seemed a bit run down but I loved the easy access to interstate 45 and loop 99 in houston. :-) very friendly person at the check in.

The outside near the smoking area seemed a bit run down but I loved the easy access to interstate 45 and loop 99 in houston. :-) very friendly person at the check in.

I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner/manager does not care about this property

I've never posted a bad review like this before. This was the worst hotel we stayed in during our 9 day business trip. Dingy, dirty, wall peeling off at floor in bathroom, dead roaches on the floor, live roaches crawling around, no hair dryer, lamp between bed missing bulb so only the overhead prison light worked, curtain wouldnt close all the way so the prison yard lights shone into our room all night, homeless drug addicts hanging around outside, and to top it all off, cold showers in the morning. just horrible. This owner/manager does not care about this property

I did not stay there due to the terrible conditions of the hotel. Robert

I did not stay there due to the terrible conditions of the hotel. Robert

The staff was amazing and room was comfortable

The staff was amazing and room was comfortable

❤️

❤️

Everything

Everything

I want my money back now and this place does not even deserve 1 star!! There was blood on the sheets, dead bugs on the floor trash(female product) in the bathroom trashcan and the smell was beyond comprehension. Never again!! I was even told I could not get a refund. I was offered different sheets, so how do you put sheets on a visually dirty bed and then sleep in the bed and I’m sorry I change the sheets, NEVER!! Here are the pictures for proof!!

I want my money back now and this place does not even deserve 1 star!! There was blood on the sheets, dead bugs on the floor trash(female product) in the bathroom trashcan and the smell was beyond comprehension. Never again!! I was even told I could not get a refund. I was offered different sheets, so how do you put sheets on a visually dirty bed and then sleep in the bed and I’m sorry I change the sheets, NEVER!! Here are the pictures for proof!!

NA

NA

Although they only offer room service for a fee, the room should still be cleaned before someone checks in there’s Easter eggs under the bed, dog kibble Chiclets, and in the bathroom, you can tell a dog was kept in there and paw at the back of the door which we didn’t notice until it took a shower at 10 o’clock

Although they only offer room service for a fee, the room should still be cleaned before someone checks in there’s Easter eggs under the bed, dog kibble Chiclets, and in the bathroom, you can tell a dog was kept in there and paw at the back of the door which we didn’t notice until it took a shower at 10 o’clock

Not good at all

Not good at all

Simple and quiet

Simple and quiet

To Whom It May Concern, I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive. The room was filthy and clearly had not been cleaned. Specific issues included: • A strong odor of women’s perfume, suggesting it had not been aired out or sanitized. • Nasty, unclean floors and no toilet paper provided. • Pubic hair and other debris in the shower, which also had grime on the floor. • Peas in the sink drain, drink rings on dirty counters, and a visibly unclean mirror and sink. • Beds appeared made, but upon pulling back the covers, we found crumbs, dirt, and signs the sheets had been slept in. • One pillow had a visible slobber stain and clearly had not been laundered. • We even found a rat dropping on the floor. • The entrance elevator was disgusting and had a dust pan left inside. The only positive was the front desk employee, who was polite and professional. We took photos to document the condition and are happy to provide them upon request. Given the extreme nature of these issues, we are requesting a full refund immediately. We hope this matter is taken seriously and addressed promptly. Sincerely, Amand

To Whom It May Concern, I am writing to formally request a full refund for our recent booking. Upon arrival, we were shocked to find the room in an absolutely unacceptable and unsanitary condition, nothing like what was shown in the online listing. We did not stay the night and had to immediately book another hotel, incurring additional expenses after a four-hour drive. The room was filthy and clearly had not been cleaned. Specific issues included: • A strong odor of women’s perfume, suggesting it had not been aired out or sanitized. • Nasty, unclean floors and no toilet paper provided. • Pubic hair and other debris in the shower, which also had grime on the floor. • Peas in the sink drain, drink rings on dirty counters, and a visibly unclean mirror and sink. • Beds appeared made, but upon pulling back the covers, we found crumbs, dirt, and signs the sheets had been slept in. • One pillow had a visible slobber stain and clearly had not been laundered. • We even found a rat dropping on the floor. • The entrance elevator was disgusting and had a dust pan left inside. The only positive was the front desk employee, who was polite and professional. We took photos to document the condition and are happy to provide them upon request. Given the extreme nature of these issues, we are requesting a full refund immediately. We hope this matter is taken seriously and addressed promptly. Sincerely, Amand

Got to the room with little less than half of a roll of toilet paper. I went to request more and per the front desk there was no toilet paper until the following week. I had to go purchase my own toilet paper

Got to the room with little less than half of a roll of toilet paper. I went to request more and per the front desk there was no toilet paper until the following week. I had to go purchase my own toilet paper

Awesome

Awesome

Bathroom lights broken and can’t fix it

Bathroom lights broken and can’t fix it

It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through before you agree to stay and say “yeah no complaints”. Scratchy hotels do this when they are cosmetically clean on the surface, but most everything in the room didn’t actually work. Tv remote was busted, tv wasn’t actually formatted correctly either, water pressure sucked, room smelt like smoke, neighbors all hours of the night, and free “breakfast”, which is again, just coffee. All in all, stay at a motel 6. It will be cheaper and better quality.

It’s an extended stay with Motel 6 amenities. I understand that it has cabinets and a microwave, but so does every other hotel on the planet. Also, the included breakfast is just coffee. Which every motel six in the world includes in every room. You don’t get coffee at this hotel, you get it for the breakfast. But that’s it. All in all the hotels just gross. It might be bad for him to do that, but for what you’re paying, and what you get, it’s just not worth it. You get a cramped room, that they make you do a walk-through before you agree to stay and say “yeah no complaints”. Scratchy hotels do this when they are cosmetically clean on the surface, but most everything in the room didn’t actually work. Tv remote was busted, tv wasn’t actually formatted correctly either, water pressure sucked, room smelt like smoke, neighbors all hours of the night, and free “breakfast”, which is again, just coffee. All in all, stay at a motel 6. It will be cheaper and better quality.

Another great stay

Another great stay

Nice rooms

Nice rooms

It smelled like cigarette smoke the kitchenette the stove part of it had one burner had roaches in it climbing on the bed in the kitchenette

It smelled like cigarette smoke the kitchenette the stove part of it had one burner had roaches in it climbing on the bed in the kitchenette

Great place

Great place

Second room had a odor as well and overall it was prob the worst hotel I've ever had to stay at.

Second room had a odor as well and overall it was prob the worst hotel I've ever had to stay at.

I didn't have a tv there was no refrigerator in the room. Nor did da stove yhat worked. My wife and i left to site see and do some shopping, when we got back someone had been in our room and a cpl of items were missing. When i complained to the front desk i was told they have cameras, maybe it was house keeping and blew off after that. That place is the worse Extended Stay I've ever been in

I didn't have a tv there was no refrigerator in the room. Nor did da stove yhat worked. My wife and i left to site see and do some shopping, when we got back someone had been in our room and a cpl of items were missing. When i complained to the front desk i was told they have cameras, maybe it was house keeping and blew off after that. That place is the worse Extended Stay I've ever been in

Don’t stay here. Trust me. It’s not worth it.

Don’t stay here. Trust me. It’s not worth it.

The room was full of cockroaches and it smelled really bad. We left immediately!

The room was full of cockroaches and it smelled really bad. We left immediately!

I walked in to the first room they gave me and it smelt like straight piss it burnt my nose hair smh. The next room didn’t smell as bad but when I opened the door to the br I seen a roach and that was enough for me too leave I didn’t stay in those conditions no one should have to

I walked in to the first room they gave me and it smelt like straight piss it burnt my nose hair smh. The next room didn’t smell as bad but when I opened the door to the br I seen a roach and that was enough for me too leave I didn’t stay in those conditions no one should have to

Not what it was like in the picture. Very old broken down furniture. Bathroom low water pressure. No curtain in the shower. And we found a nasty razor between the “clean” towels.

Not what it was like in the picture. Very old broken down furniture. Bathroom low water pressure. No curtain in the shower. And we found a nasty razor between the “clean” towels.

Terrible service! And he charged me a $50 deposit which is fine but I was not told about it. And now it is a finalized charge on my card not pending so I have to call and argue with a man who is completely rude and I seriously don't want to deal with that man any more than I have to. Which is why he did it bc he knows he can get away with it! He tried to make me think he didn't have a room available. Any time I tried to speak he would reply with "are you gonna let me talk" even when he hadn't even spoken in the last 10 minutes! Luckily I had my son's dad with me to deal with him bc he wouldn't communicate with me at all. I am seriously mad about my $50 tho! Not looking forward to calling him, so much so that I want to just pay the $50 not to have to deal with that guy again which is exactly what he wants!

Terrible service! And he charged me a $50 deposit which is fine but I was not told about it. And now it is a finalized charge on my card not pending so I have to call and argue with a man who is completely rude and I seriously don't want to deal with that man any more than I have to. Which is why he did it bc he knows he can get away with it! He tried to make me think he didn't have a room available. Any time I tried to speak he would reply with "are you gonna let me talk" even when he hadn't even spoken in the last 10 minutes! Luckily I had my son's dad with me to deal with him bc he wouldn't communicate with me at all. I am seriously mad about my $50 tho! Not looking forward to calling him, so much so that I want to just pay the $50 not to have to deal with that guy again which is exactly what he wants!

I had a couple of issues during my stay. Eventhough the hotel advertises as " breakfast included" that means coffee and make your own oatmeal, at best. It does not qualify even as continental breakfast. On most days they disnt even have coffee, and one day not even hot water for tea or cocoa. We choose this particular hotel because it advertised the room as having a fully equipped kitchen, but there were no dishes or anything to cook with. The rokm was poorly maintained. The kitchen sink had a leak dripping water into the cabinet and onto the floor, and when i reported it, they shut off the cold water valve, instead of fixing the leak. I had to ask for a light bulb to be placed in the night light as it was missing. Staff was not friendly. Not the type of hotel to stay and relax. Dont recommend it.

I had a couple of issues during my stay. Eventhough the hotel advertises as " breakfast included" that means coffee and make your own oatmeal, at best. It does not qualify even as continental breakfast. On most days they disnt even have coffee, and one day not even hot water for tea or cocoa. We choose this particular hotel because it advertised the room as having a fully equipped kitchen, but there were no dishes or anything to cook with. The rokm was poorly maintained. The kitchen sink had a leak dripping water into the cabinet and onto the floor, and when i reported it, they shut off the cold water valve, instead of fixing the leak. I had to ask for a light bulb to be placed in the night light as it was missing. Staff was not friendly. Not the type of hotel to stay and relax. Dont recommend it.

It was bad had bug bugs crawling on ne

It was bad had bug bugs crawling on ne

It was a very good experience, we loved the staff thry were very nice during our stay.

It was a very good experience, we loved the staff thry were very nice during our stay.

They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a great experience unfortunately.

They didn’t have the two rooms I booked in advance ready and said that they thought I’d made two reservations by mistake even though it was for 2 rooms, 4 adults when I booked it. The doors were broken, there was to toilet paper in either room and they claimed to have none in the office or store room. Keys kept deactivating and would not open the doors. Furniture was missing or broken in one room. The noise was constant each night. There are also a lot of fees they don’t tell you about in their advertisements. Just not a great experience unfortunately.

Channa is the best receptionist I've come across. Excellent customer service received. HOWEVER the condition of the room made me turn around and leave immediately. Roaches everywhere, cabinet boxes in horrible conditions and moldy. I was so shocked and appalled by the interior conditions I couldn't believe this was a hotel here in America. I will never stay or recommend this spot.

Channa is the best receptionist I've come across. Excellent customer service received. HOWEVER the condition of the room made me turn around and leave immediately. Roaches everywhere, cabinet boxes in horrible conditions and moldy. I was so shocked and appalled by the interior conditions I couldn't believe this was a hotel here in America. I will never stay or recommend this spot.

Negatives: I was greeted by someone with a huge dog in the “lobby”. Gross… #2 I was charged an early check in fee of $50, an incidental fee of $50, plus I’d gotten an internet deal for $25. Total $125 could’ve gone to MARRIOT down the street. But it was only one night. Surely I could bare it. However, it would’ve been cheaper if I’d just paid for the night before instead of the extra fees. The property from the elevator to the room and everything in between wreaked of nastiness. The elevator STUNK to no end. The carpet /rug was filthy. The room door was not appropriately sealed (sunlight through all the crevices). The room smelled horrible also. I was coughing the entire time during my nap. The bed was squeaky. The floor hadn’t been swept properly. There was dust and trash behind the nightstand. The shower was dirty. And there were some type of small black bugs crawling in the toilet and sink. Will NOT be back. $25? You get what you pay for.

Negatives: I was greeted by someone with a huge dog in the “lobby”. Gross… #2 I was charged an early check in fee of $50, an incidental fee of $50, plus I’d gotten an internet deal for $25. Total $125 could’ve gone to MARRIOT down the street. But it was only one night. Surely I could bare it. However, it would’ve been cheaper if I’d just paid for the night before instead of the extra fees. The property from the elevator to the room and everything in between wreaked of nastiness. The elevator STUNK to no end. The carpet /rug was filthy. The room door was not appropriately sealed (sunlight through all the crevices). The room smelled horrible also. I was coughing the entire time during my nap. The bed was squeaky. The floor hadn’t been swept properly. There was dust and trash behind the nightstand. The shower was dirty. And there were some type of small black bugs crawling in the toilet and sink. Will NOT be back. $25? You get what you pay for.

It’s the worst hotel we have ever been. Room is dirty, no toiletries, smell smoke everywhere even we booked non smoking. The key didn’t work we had to come to reception 3 times. They switched room from 2 beds to 1 without reason. Rather pay a little more next time to stay at better one

It’s the worst hotel we have ever been. Room is dirty, no toiletries, smell smoke everywhere even we booked non smoking. The key didn’t work we had to come to reception 3 times. They switched room from 2 beds to 1 without reason. Rather pay a little more next time to stay at better one

My other booking canceled, I was in a hurry, so I wasn't too put-off by the worn furniture, broken Wifi, broken showerhead, or even the superficial cleaning (to say nothing of the spots on the carpet that glowed brightly under my UV flashlight). That said, it was quiet and comfortable.

My other booking canceled, I was in a hurry, so I wasn't too put-off by the worn furniture, broken Wifi, broken showerhead, or even the superficial cleaning (to say nothing of the spots on the carpet that glowed brightly under my UV flashlight). That said, it was quiet and comfortable.

The place was really dirty. There were roaches in the room and the place looked very sketchy

The place was really dirty. There were roaches in the room and the place looked very sketchy

Dirty nasty & trashy hotel

Dirty nasty & trashy hotel

Far below expectations.

Far below expectations.

I like the fact that it was convenient and not too expensive. But I hated the fact that my bathroom sink didn't work it was run down I called the office and asked for a blanket the girl said sure I'll bring one right down and then 20 minutes later I called because she never showed it was a guy that answered he was very rude and hung up in my face and I was told I could call back in a couple of hours and see if they have a blanket available this was around midnight. So they wanted me to wake up at 3:00 or 4:00 in the morning and check to see if they had a blanket due to they're not being a blanket on our bed only a sheet. This hotel gives extended stay America a bad name and they should reconsider the person running it

I like the fact that it was convenient and not too expensive. But I hated the fact that my bathroom sink didn't work it was run down I called the office and asked for a blanket the girl said sure I'll bring one right down and then 20 minutes later I called because she never showed it was a guy that answered he was very rude and hung up in my face and I was told I could call back in a couple of hours and see if they have a blanket available this was around midnight. So they wanted me to wake up at 3:00 or 4:00 in the morning and check to see if they had a blanket due to they're not being a blanket on our bed only a sheet. This hotel gives extended stay America a bad name and they should reconsider the person running it

Everything was fine.

Everything was fine.

It’s a motel that people live in so there were lots of people standing and walking around but that’s what I would expect out of a place like this. The room was smaller than expected and the bed was really small. It was a decent stay. Nothing too bad nothing too good

It’s a motel that people live in so there were lots of people standing and walking around but that’s what I would expect out of a place like this. The room was smaller than expected and the bed was really small. It was a decent stay. Nothing too bad nothing too good

Reservation couldn't be honored, system was down during check-in Took 35 mins. Tim, the desk clerk was awesome tho. Had to accept small bed instead of large one, my 80yo mother needed to lie down. The TV wouldn't change channels or volume.

Reservation couldn't be honored, system was down during check-in Took 35 mins. Tim, the desk clerk was awesome tho. Had to accept small bed instead of large one, my 80yo mother needed to lie down. The TV wouldn't change channels or volume.

Wasnt horrible for 40 a night. Area is near airport so i should have expected hearing planes at night. Weed smell in the hall. Staff was courteous and professional.

Wasnt horrible for 40 a night. Area is near airport so i should have expected hearing planes at night. Weed smell in the hall. Staff was courteous and professional.

It was the roaches!!! The water pressure was too hard and the shower over flowed onto the floor. Safe location and close to shopping, gas stations and grocery stores like HEB.

It was the roaches!!! The water pressure was too hard and the shower over flowed onto the floor. Safe location and close to shopping, gas stations and grocery stores like HEB.

Trust the reviews.. Roaches, stovetop that didn't work, TV with ruined screen, card entry lock wouldn't work until after 10 tries, poor excuse of "breakfast", NOT a stocked kitchen even after paying extra for it ( couple of spoons a pot and a pan after having to ask for it ). Never again staying in this chain.

Trust the reviews.. Roaches, stovetop that didn't work, TV with ruined screen, card entry lock wouldn't work until after 10 tries, poor excuse of "breakfast", NOT a stocked kitchen even after paying extra for it ( couple of spoons a pot and a pan after having to ask for it ). Never again staying in this chain.

This place is a joke i book rooms in the woodlands spring are every weekend ..the girl at the fromt desk when i walked in she said she couldnt get the computer working and didnt know what to do she called a manager and after she talked the manager she asked me if i could come back in 10 min to check in i made a reservation few days before check in date..i came back 20 min later and she told me they dont have anything available i was very upset.. this girl was new and had no idea what she was doing the parking lot was half emty but telling me there was no rooms available..ruined my weekend

This place is a joke i book rooms in the woodlands spring are every weekend ..the girl at the fromt desk when i walked in she said she couldnt get the computer working and didnt know what to do she called a manager and after she talked the manager she asked me if i could come back in 10 min to check in i made a reservation few days before check in date..i came back 20 min later and she told me they dont have anything available i was very upset.. this girl was new and had no idea what she was doing the parking lot was half emty but telling me there was no rooms available..ruined my weekend

Great area.

Great area.

No limpian no te dan sartenes ni utensilios para cocinar según dan el desayuno y solo dan café y no habremos la oficina asta las 7 de la mañana

No limpian no te dan sartenes ni utensilios para cocinar según dan el desayuno y solo dan café y no habremos la oficina asta las 7 de la mañana

Dirty toilet and shower, room smells

Dirty toilet and shower, room smells

Absolutely terrible. I booked the room on hotels.com. When I arrived in the parking lot, I got a call from the hotel stating that the room is not available and they are over booked. The front desk clerk went on to say their system is down and she can’t cancel my reservation and I will be charged for the room. I was not able to get a refund from hotels.com. I was told my hotels.com that I would need to work with my bank and the hotel for a refund. I’m going to search for a new discount hotel company. I will discontinue my relationship with hotels.com.

Absolutely terrible. I booked the room on hotels.com. When I arrived in the parking lot, I got a call from the hotel stating that the room is not available and they are over booked. The front desk clerk went on to say their system is down and she can’t cancel my reservation and I will be charged for the room. I was not able to get a refund from hotels.com. I was told my hotels.com that I would need to work with my bank and the hotel for a refund. I’m going to search for a new discount hotel company. I will discontinue my relationship with hotels.com.

This place is representing the extended stay it’s a very small hotel room. The stove didn’t work. The bathroom door didn’t close no clean towels no amenities at all no housekeeping overall I think Motel stick is a little bit better than this place and that’s pretty bad.

This place is representing the extended stay it’s a very small hotel room. The stove didn’t work. The bathroom door didn’t close no clean towels no amenities at all no housekeeping overall I think Motel stick is a little bit better than this place and that’s pretty bad.

Booked a room a week in advance. Showed up and was told they didn’t have a room for me…thanks for the heads up!

One big issue was that the walls are paper-thin. Whoever was above us walked around all night long, clomping like a herd of elephants. Secondly, the "free breakfast" amounts to either nasty coffee or blah tea along with two prepackaged options (small muffins or crunchy granola bars). Please quit calling that nonsense a breakfast.

I was booking a room for my friends, when they come to check in and they won’t let my friends get into the room. I was asking for a refund but i didn’t see the refund at all. What a bad service

It was okay

Expedia overbooked the hotel. So we paid for rooms that were not available. We expected a room and di not have one.

The TV barely worked. The floors were sticky. There was several cockroaches. The bathroom handle fell off. The front door you had to fight open. The whole room had a funky smell.

When we got to hotel it had no power. People all sitting outside with doors open. Most were drinking with loud music. No lights in parking lot. Did not seem safe so we just left without stopping. Lost my money on that one and paid for another hotel down the road.

Room was not available. They gave me a refund for my portion nonetheless it was very frustrating.

What I didn't like was I had made a reservation and when we got to the hotel they were fully booked. No rooms were available. I paid for nothing and did not get the room I requested.

The power was still out at this location. Why were you still accepting reservations if you knew the power was out. UNACCEPTABLE!!!

NO ELECTRICITY AND STILL BOOKED THE ROOM

I booked this hotel on Expedia when the hotel knew they didn't have electricity (3 days from Hurricane Beryl.) No staff onsite when I showed up. I talked to somebody who was staying at the hotel and they said numerous people like myself who booked a room to come there and find out they didn't have any power. Total scam.

The property didn’t have power.

Did not respond to my calls

I stayed at this hotel from June 29 until July 9. My room was never cleaned. I had to have my key reset almost on a daily basis. This hotels were understaffed. I saw the cleaning lady on July 7. Ask her if she could clean my room she was instructed to only clean rooms that were checked out.

Overbooked. Hotels.com was blamed for booking when no room was avail

Our room was run down. I do not own pets but apparently this hotel is dog-friendly and the room we were given smelled like dog. Door looked like someone had tried to break in before and had lots of apparent dog scratches on the bottom. Overall room smelled bad and didn't feel or look to be very clean.

It was a good stay room was clean.it was perfect.everything worked in the kitchen no complaints

It helped us while we needed it

Never got toilet paper never have choice reserved a room didn’t have a room appeared had no toilet paper in the room. No covers, and the kitchen was not working at all.

This hotel was dirty and garbages all over the place.

Overall Dirty. Old hotel and the carpet was disgusting. Trash piled up next to the elevator. Really disgusting.

I had the pleasure of meeting George. He is super nice and friendly. I will always remember him. He is a blessing!

I had reserved a Queen they put me in a full then I get in the room there are roaches in it I asked for another room and none were available then I asked for money back then he she talked to manager the next day and she didn’t show so I never got my refund

The property is dirty and the rooms need to be remodeled and the free cotton breakfast is a joke. They don’t have hardly anything

Two managers are one of the best customer service that I had since I’ve been in hotels for the last six years

To start off, they didnt know if the room was even clean during check in and reservation was set months in advance. Cabinet door was broken off, shower was dirty, broken toilet seat, no pillow cases, no blankets, and no assistance after hours. We had a horrible experience. It was my wife, child and I, and we have never had such a bad experience with Extended Stay like this before.

I spend 60-100 days per year in hotels, due to work. Paid for equipped kitchen… Not available per the Friday night lackey. I was told the Manager would contact me the next morning. Never happened. The refrigerator froze all the food I had cooked at a real hotel, and ruined it. The shower Never got warm, as the handle just spins 360 degrees, and it is harder to find how to shut off than on. The Bed.. Wet and stained I flipped the mattress upside down, just to avoid seeing another one of these atrocities. Large gaps in the door seal on a ground level exterior door. I want a refund, at LEAST on the extra money I paid for an equipped Kitchen. There was NOTHING, and I wouldn’t have ever turned that electric range on. Every GFI outlet was tripped and needed to be reset when I arrived. I there is a “0” star rating, this place gets it.

We arrived late, but late check in was allowed. However, there was a sign on the door that gave us a number to call for late check in. There was gentleman also waiting outside calling this number but no one was answering. Finally after about 7 min, I just pounded hard on the door, and some lady put her head around the corner and let us in. She asked if we had tried callling and we told her yes and she didn't know why the phone had not rang. When I gave her my info she said "The system had registered as a no-show. She said the system was in some kind of audit mode, so she couldn't tell if there were any rooms available now. I explained that even if it had me as a no-show, that room should be open. She obviously had not been trained much on this system and was frustrated. Finally she gives me a room a few doors over from the lobby on the bottom level. My wife and I unload and go to that door, but our card didn't work. I went and got her and she came and unlocked with her master key. She then turned around and walked back, but as we entered the room, clearly someone was living in this room. The closets were full of clothes, personal items everywhere, and food in the kitchen. She apologized and we waited in the lobby for another 10 min while she walked around the hotel looking for an empty room. Finally she found one, but it had no fridge, a small bed, no linens on the bed, no wi-fi available to me (despite it being included in the price of the room).

Told upon arrival that there was no room for me, even though it was already paid for. Now have to wait 2 weeks for refund. Not concerned whose fault it was. Not ok

Maggie and her team are very professional and if you need temporary housing, I recommend extended stay!!

Very polite easy checkin very helpfull

The door lock did not work until the clerk had to come and pour hot water on the lock to "warm" it up, then it didn't work until about after the third try, the shower had no hot water, there was no toilet paper or towels, when we asked the for them, they didn't have anything clean but some hand clothes. When the neighboring rooms flushed their toilets, the walls would vibrate because of air trapped in the pipes and we had to go into the shower and turn it on to allow the air to escape.

The room was dirty. I took the dirty towel to front desk and they said I would need to talk to cleaning lady. Room smelled like cigarette and they didn’t want to do anything other than ask me to talk to cleaning person.

Bugs in the bed and all over the bathroom. Carpet was wet

Love all the staff here! They are awesome

This is a good property there is no complaints - VH

The service and desk staff were great but the building/rooms need lots of work and updating. This place does have a bug/pest issue.

The room had a very strong smell of mildew. No very clean. And there there roches everywhere. On the night stands and the bed. But the office was closed and there was no way to get out of that room

Overall good except the noise as it is near to highway

Staff is very friendly and kind. noisy by freeway and dark parking lot at night. Pets and animals in other rooms of long stay guests barking and in windows when walking by.

Room was not as described online. Dirty tiny unkept

Room smelled like cigarettes; a few roaches were seen; kitchenette cabinets were old and falling apart; main door had a gap to the outside.

It's quite.

The staff was very nice and helpful, and explained theyre under new management and in the process of cleaning up the place and exsterminating. The area was fine restaraunts and shopping close by, some shady people around but didnt feel unsafe. My only real issue is the ROACHES! They were everywhere like 3 different breeds everywhere you looked, im just glad none got on my bed. Other than that good place for the price.

Overall it was bad. Will not recommended anyone to stay there. Even cheap price.

Did not get to stay. Got there and told they had sold out. Don’t really understand how they can sell out when I paid for my stay already. So after a 10 hour drive we had to go find another place to stay. This trip was booked by Expedia through hotels.com. I asked Expedia staff member To help find us a similar place to stay and got silence.

The elevator was out so had to carry a load of things up a flight of stairs. The room somewhat had a mildew smell.

Very poor Hotel, too expensive for what they offer.

I had a reservation but my Motorcycle broke down and I couldn't get to the motel until a little after one am. The clerk was asleep and I woke her up by banging on the locked door. She told me their computers were undergoing a maintenance at that time and I should call Expedia so I wouldn't get charge. I walked with my Bags and helmet a half a mile to The Blue Hotel and they checked me in.

Different from what was expected