DoubleTree by Hilton Spokane City Center

Clean rooms, nice establishment, helpful staff, easy parking.

We booked a room with a river view and were so pleased. The location was great to enjoy the river walk. The hotel’s restaurant had a wonderful salad and friendly wait staff. Only areas of improvement might be the slightly loud air conditioner and a somewhat confusing parking process.

The "street side" of the property was very loud with street noise (cars, motorcycles, etc..). My wife had a hard time sleeping until about 2:30 am. The staff were very nice and the beds were great!

Construction occurring so noisy at times. Would have liked a few extra things, i.e. more towels, writing paper and pen but all needed things were there

The room was ok, carpet worn bad, bed had a dip in it, not comfortable at all. Worst part was that when I went to make coffee, the coffee maker was dirty and the liquid creamer was actually curdled and I had to dump out my coffee. Probably one of the worst stays I’ve had at a doubletree or Hilton property. I won’t be back, even after the remodel is finished.

Very nice staff. Great location. Very clean room. Steak house was fabulous.

Clean. Parking ins't super close but available at an additional fee. We had no microwave. We did have a minifridge. And a weird barn style sliding door for the bathroom. Didn't seem to fit well for a hotel room. Staff was ok. Did their job. They we

Checked in on Sat May 16. Our 1st room toilet wouldn't flush. Took the top off & the latch inside kept coming off everytime you'd try to flush. Went to call the front desk, phone was unplugged. Then the buttons didn't work for front desk. Went down to ask for another room. 2nd room was same style room but the shower tub paint was literally peeling completely off as we were looking at it. Phone worked this time, called for a new room. They said all they have in the same style is accessibility room & all the others are dirty. Checked out the room & decited no. They ended up giving us a smaller room which had no problems & $50 to the hotel restaurant which we got fries & brussel sprouts that were both completely burnt. Wasn't a good experience TBH. Especially for a Hilton.... Oh also the panel for the seperated elevator is falling off & the lighting in the rooms suck. No ceiling lights?!?

So I get to my room a day late I have reservations for two nights and I show up the didn't offer any kind of discount which it's understandable cuz I screwed up not them the place was extremely expensive I thought cuz you have to pay $35 for parking the worst part about it was I couldn't figure out what the smell was so I'm laying there at midnight just trying to go to sleep but the smell just keeps bothering me so I had to get up look all over the room find out there's rotten meat in the fridge then the coffee thing is not been emptied pretty gross kind of upset about that so I go downstairs and I'm expecting them to give me a discount apologize big time because that's disgusting I mean I had to smell that rotten meat all day and now it's one in the morning I'm really tired the guy doesn't even believe me he has long hair he's a young kid it's just rude he says well you can wait for 30 minutes while the maintenance man gets back here and he'll change out the fridge for you I said I don't want to be woken up in 30 minutes you please need to fix this now give me a new room or something and so he's like okay I'll make you change rooms like five hours up so I have to move all my stuff don't get done till 2:30 in the morning and he doesn't even offer me anything besides of room change which you would expect but what he does is he has somebody come up because he doesn't believe me just to verify that it smells like rotten meat thanks for everything I would expect more from a Hilton hotel

Under construction at time of stay.

Nothing honestly besides the Starbucks needing a blender to make blended coffees

Room was beautiful and comfortable. But we felt like we were nickle and dimed for everything...Parking not covered?! Really?! Won't stay there again. Fees for everything. Even the internet was hard to sign on to.

There is an additional fee for parking.

Room was clean (once we were able to get into a room), staff was very friendly and as helpful as they could be, no free breakfast, overpriced, parking over priced. Will Never go back

It was a perfect location for visiting the convention center

Our stay was during a remodel, so there was a lot of construction and loud noise. Unfortunately, it detracted from our stay. We have stayed at this hotel before, however, and it is very nice and a great location for Bloomsday. We will stay there again, hopefully next time they’ll be finished with their remodel.

Clean, great location downtown. Street noise. Busy weekend though.

The room was clean and bed was comfortable. The shower was probably the highlight because the water pressure was good and it was hot. We saw promotions everywhere about warm cookies upon arrival, we were offered and given 0. We were looking forward to the hot tub which was out of order. There were no towels in the pool area, called the front desk asking if some could be brought out so that we didn’t drip water all over the floors, 20 minutes later still no towels. I would suggest taking your room towel just in case.

You pay to park. Rooms were clean but no plastic garbage bags to line the cans. Not enough toilet paper. Only an outdoor pool. For the price and tge extra surcharges, it did not meet my expectations.

Parking is very expensive

You need pay for parking and the building very old no good

Clean an friendly staff. Conv

Lobby was being remodelled which meant a bit of noise and cosmetically not very appealing. Hot tub was out of order. Housekeeper did not empty our garbage cans. I addressed a staff member in the hallway to ask a question, and they appeared to be wearing earbuds and walked right past me.

Chris at the front desk was awesome and made me feel welcome.

Everyone was helpful and efficient

Clean room and parking was accessible

Did not eat there

AC unit was too load

Perfect as always!

Clean room with comfortable beds. Hotel is in a convenient location. Front desk was super helpful to resolve our only issue for parking. At check in we weren't told we are automatically charged to park, so we paid for parking in the garage that was unable to be canceled. The young lady who assisted in the morning was helpful and removed the hotels parking fee to offset. Has a bar with restaurant on site that was open until midnight. They have a large selection for breakfast that is available to purchase and have a coffee shop on site.

All was great except the fridge! Small and in need of replacement.

Parking garage staff were friendly and helpful. The front desk ladies were amazing!

Hotel is old and under renovation I do believe.

We stayed for a concert in the Spokane arena. About a 10-15 minute walk, going through Riverfront Park.

N/A

Rooms are ok, hotel is ok, location is great

Really great location and nice parking garage. You can walk from here to the stadium and downtown, but it’s not the best part of town and it’s also quite far to some of the shopping areas. Having to pay for parking was extremely expensive at $30 a car. I had two cars and felt like $60 extra just to park in an empty parking. Garage was outrageous.

Park in convention ctr garage at a discount

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Loved the location and the layout of the hotel and its rooms. The size was amazing too! Everything is dated and close to falling apart. It smelt a touch musty. Like it was cleaned but there was a smell to it. The beds were some of the most uncomfortable we’ve had at a hotel. We were very disappointed for the price we paid the state of decline the rooms were in.

Great place to stay especially if you have something at convention center .

Fantastic sleep. Clean.

Extra cost for parking in garage

Room was great! Just wasn’t expecting to pay to park at the motel

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Clean safe nice place to stay

Very clean

Staff was not friendly at check-in or check-our. was charged twice for parking. Will stay at the Grand from now on.

Other than that the hotel is in an excellent location! A short walk to the theater, which is why we were in town, and to several restaurants and the downtown area (mall, outdoor ice skating, carousel) We would definitely stay here again!

yes the room was great, breakfast was overpriced for what was offered small option for a lite meal

The staff we encountered were delightful, the rooms were spotless, and the food in the restaurant was great!

Very clean room, lots of space and a great view. Close to everything

I’ve stayed at this hotel many times. They’re in the process of renovating the hotel and both restaurants you really couldn’t tell. We were on the 15th floor we had no noise a late check out and a great breakfast.

And if I had gotten a receipt for the rooms, we Checked out at 8:30 this a.m.

I only had one issue, or else it would be 5 stars. Flushing the toilet sounds like a jet taking off. I nearly jumped out of my skin. Not sure if you can do anything about it.

Everyone and everything was perfect. They even remembered i asked for rooms close but we got connecting rooms! The best setup for a weekend with the grandkids!

Room was really clean and well appointed. Staff very attentive and customer service focused.

The parking garage doesn’t allow for tall vehicles and parking is expensive.

The heater in my room went out, and the staff put me in a new room quickly. Great team they have working there. Had to change rooms, but things happen. Impressed with how well it was handled!

The water pressure could be better

Great location for local basketball tournament.

Location later check out time

I've stayed at this hotel a lot over the years and have always been pleased. The restaurant prices are really high but I'm still getting used to that. My spouse has mobility issues so the convenience was helpful. Parking garage is also a plus. Better instructions as to where all the amenities are. A booklet in the room would help. Also a printed guide to the TV stations would be nice. Also a weather protected walkway to the nextdoor venue would really be nice.

The Cooler Sound Is Not Comfotable

I didn’t like how far of a walk it was to the parking garage.

Very much dislike how much the prices were raised for Hoopfest which mostly consists of families. $400+ per night is ridiculous for a standard room. It’s sad hotels take advantage of people this way

The check in was easy and we were greeted with a warm cookie. Really cool area with a very long trail going along the river at the back of the property. Great place for a jog or long walk to check out the city. The property advertising that electric car charging is available on site. The property has one charging station in a parking garage that holds hundreds of cars (several levels). You will most likely find the charger being used and won't free up for quite some time as it is a very slow charger. Would love to see the property invest in some high-speed charging stations.

The cost of having to pay to park on property.

Yes

Easy to check in and nice room. Good location to walk and get to entertainment. Do have to pay a bit for parking on week days.

We didn't have breakfast. The property was clean, fairly quiet and accessible to nearby entertainment.

Room was great, staff was great, restaurant was great

Great stay!

Parking was expensive

The hotel is old but still in decent condition. The bed was way too soft and my back ached all night long. The restaurants are too expensive. $4.50 for a cup of coffee at breakfast.

It only got worse from here and I am not a person that usually complains. Hotel just needs to be upgraded and or updated. Starts with the beds which sag to the middle by minimum of 4 inches with was horrible for my back, I even rotated the bed just to make it bearable the second night. Hotel really shows considerable wear, chairs cracking in restaurants drains in shower not draining, water in shower not hot.... just disappointing all around.

I keep getting notifications, asking me how breakfast was? I didn’t know there was a breakfast, I knew there was a restaurant down there, but I didn’t get anything about whether that was a continental breakfast or what. The hotel itself is nice, but the parking is a little ridiculous. If I’m paying after taxes over $30 a night, I expect there to be a tenant there. The way they have their parking set up, anybody can go in there and hang out, and it’s so far away from the hotel that when you’re walking back to the hotel late at night, it is very unsafe. And I really began to wonder how safe my car was.

Very clean, very quiet, very great location!

No fan in bath! Room furnishings and general appearance need to be updated…drapes were almost falling off the rods…far from 4-star…service was excellent!

Couch was dirty…no toilet paper they gave us a a roll that was used…shower and sink was dirty ..the main door needed maintenance.

Sure, you might see hair or two from prior guest. But how about stuck to the ceiling and on the counter? Shower head also not attached to the wall, not a design feature.

Easy and friendly check in.

Excellent

Clean ro courteous staff

Great staff and great location. Always my go to in Spokane

Great location

Staff was welcoming and friendly upon our arrival. We were on the 14th floor and our room was average. The heating/cooling unit in the room was extremely loud and woke us up several times throughout the night and the walls seemed paper thin. Until about midnight we heard other guests

Would be 5 star but we mistakenly thought breakfast was included

The staff was really nice. Unfortunately the thermostat in our room seems to have been set for 85 degrees. The engineer came to our room very timely and they switched our room quickly when he couldn’t get it to act normal despite it being around 10:00 pm. Nicely done Double Tree.

The staff were very helpful

I belive I got the view of the top of the building because of how I booked. I am tiered of looking at the air conditioning ducks at hotels!!

Kind, clean and very nice stay.

Yes

That was a pretty rough trip. If you are traveling with anybody that is elderly and or disabled, do not stay here! They have ine 15 minute handicap parking spot in the parking lot. The rest of the time they expect you to park in their garage, which the staff themselves told me it’s a pretty far walk. So unless you have a wheelchair do not take a disabled or elderly person here! There was a male staff at night, tall and glasses, the only staff that was helping me with my disabled person that was with me and the parking issue.

Yes.

Super friendly staff and great service

Great room! Staff was excellent!

Staff was great. They even upgraded us.

The room was great, clean and comfortable. Linens and pillows were cozy! Staff were all very nice and helpful! Definitely would stay again!

Everything was awesome

Free cookies

Perfect

Breakfast was if you paid.

Staff was fantastic

Clean and quiet. Great service at the front desk.

Super clean and good staff

Clean room and wonderful staff. Bed was a bit worn out. However overall this is a great place to stay in downtown Spokane.

I visited for a planning meeting and I enjoyed the room and the food options. Staff was so kind and helpful.

Only having one elevator working made having to wait longer for an elevator was a little frustrating

The staff is always so kind and helpful

Our experience was okay. Some staff at the front desk were friendly and helpful, and a couple of them, not so much. The room was okay except that the refrigerator wasn't cool enough. A person from the tech staff came to our room to fix it, but it didn't change after he left. Some things we had put in it had to be thrown away. The property is a nice property with convenient parking. There isn't much nearby in the way of restaurants. It also isn't the best area to be walking by yourself, especially at night. Would we stay there again? Probably. We've stayed there on each visit to Spokane for each of the past 3 years. Some visits are better than others.

Friendly and convenient location.

Friendly staff, dog friendly, comfy beds and GREAT location for walking.

We loved being right by the river and the y-shaped design of the hotel building. Hotel staff took good care of us but parking was pricey!

Great place

The beds are the best part of this hotel. I have stayed here before, and the walls and floors are thin, so be ready to hear everything that is going on outside. Or if you have a very boisterous neighbor. The staff is great, I have yet to try the restaurants. The pool is outside but gated. Parking is simple next door at the convention center. Easy walkability to restaurants downtown via the sidewalk or riverwalk trail. River Park Square is in short walking distance (closes at 7pm) and is a fun upscale mall.

Comfortable beds,

Staff were nice and helpful.

Make sure to request a newly remodeled room since our room was coming up on being remodeled and definitely needs it to get rid of the stale smoke smell. Everything in the room was clean and staff was amazing. Pool area was clean. Great location and price compared to others in the area. Convenient to access downtown, One Spokane Stadium, and Arena.

It was a great experienced. Easy check in and check out process. Excellent customer service throughout the experience. I will definitely comeback next time I’m in town.

Staff was very helpful

City center and the park is nearby

Enjoyed our stay parking is quite expensive ontop of the room

The staff was super friendly and room was comfortable and clean with an awesome view. Walls were too thin in our room. We were on the 12th floor with a room with a connecting door to the next room. We could hear EVERYTHING in the next room ... EVERYTHING. Our neighbors were up all night unfortunately. Other than that it was a great stop.

Restaurants both very expensive for the quality of hotel

Great place, so close to amazing park!

Excellent customer service

Management was able to accommodate us as our reservation with Expedia did not appear in their system

Was not clean, I asked for city view and they gave me a view of the back area the building. My family and I will not use this hotel again.

Staff was great, room was nice but bed was very uncomfortable...too firm!

We arrived about 3:00 n the afternoon. We went in our room and it was 80 degrees and really hot. After running the air for 2 hours no temp change. Called and they sent up the building engineer who was very cocky and told us he didn’t mind it being warm. Eventually after our second call we got a fan. Too much work to stay here…

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Additionally, I did not have a positive experience while checking in. Nothing overtly negative, I just was not provided with much helpful informative and felt a bit like it was a bother for me to ask questions. Facilities were all good, comfortable, and clean.

Clean and cozy room. Breakfast was great. Will stay again.

Was a typical stay

Na

Staff was super friendly great dine in options and you get free cookies when you check in!..

Room 1426

Room 1426

Great location on the river walk. Nice enough people and staff. All the amenities.

Property is very outdated. Needs a total over haul. Also I will never book another trip through Expedia again or book anything with Hilton. I had to change reservations. Did not realize if I cancelled and rebooked - the original reservation would not be refunded. We ended up paying double for the rooms and they were certainly not worth it.

Everything was nice and tidy.

great location for Broadway shows. Bathrooms need upgrade. Coffee options poor. Dining pricey!

Loved it! Close to everything

Very good location with accommodating staff.

I specifically said i want a view to the river/fireworks. I was assured I would have this multiple times leading up to July (i calld at least 3 times in the months prior and receptionist said its a good room). That was not the case. The day before 4th i called to confirm everything again, make sure we were good to go with river view room any extra payments, etc...and confirmed we were ok to check in at 4 on the 4th. The receptionist was rude/ seemed cold and non confirming of a decent firework /river view. Only said "i cant guarantee you can see fireworks as we dont know where fireworks will be set off".. I had to question her several times if we even had a river view room because she seemed to of "not heard" this question and /or disregarded /dodged question completley. She said we were paid and good to go to check in at 4 on the 4th. This was not the case. I didnt know we had to pay an additional yet seperate security deposit for damages. Maybe its my fault i didnt see this in the fine print somewhere but still i should have been told this at least once from one of the receptionost /staff members when i called multiple times. It was evident i was cluless and I was clear with communicating how ive never reserved a hotel room and didnt understand the process. Then the room..... It was the worst view of a side portion of the river and park. Room was not stocked.. i had to ask for

Great location in downtown Spokane. Check-in was smooth and room was wonderful

It's the second time I've stayed at this hotel, and I'm pretty sure we will continue to do so when we are in that area. Only down fall is the horrible pillows. 😅

Nice beds and good coffee

Had to pay for parking at the convention parking. The wouldn’t let me park in front and we arrived at 9pm. Should just let us park there, plenty of open spots too. No free water or WiFi.

Great restaurant.

The room was great, staff was kind. The only thing I can say for an area of improvement is that the toilet paper was a very cheap one ply. I feel like I paid enough for better toilet paper.

Excellant place to stay in Spokane. I’d definitely go back.

Always a great place to stay .. excellent steakhouse and location .

There is no microwave in the rooms.

For the price we paid I don’t think it was worth it. The bathroom was dirty, the lotion pump was falling off the walls. The beds were comfortable and the location was convenient. But I think we will stay at the Davenport just down the street next time. Much nicer and it’s actually better priced.

Excellent, professional and friendly staff make all the difference. Front desk, parking, cleaning staff and cafe staff were all top notch!

WOULD STAY AGAIN

The staff and the dining facilites were wonderful

Beds were really. Uncomfortable felt over priced for the stay

The rooms are very dated, & areas of disrepair. One of the two rooms had a clogged bathroom sink with some kind of mold or something that came up into the sink. For the price not great rooms at all.

They helped me park my camper which I had not planned on bringing there.

This hotel was convenient to our activity at the INB Center. Parking was easily accessible and roomy for our pickup truck. The staff were friendly and professional. The room was clean and comfortable. We'll stay again when in Spokane.

Right next to event center, easy parking

I was there for the Pacific Northwest Powwow, I enjoyed the convivence of being next door to my event

We found a bug in the sheets of one of the beds. Was moved to a different room and found several hairs in the bed of the new room.

good location. close to McCarthey Athletic Center

Nice hotel. Staff was polite and courteous. Clean rooms.

Love the area!

Would go back again

Great location!

Pool would have been nice :-) but i understand the seasons.

Good.

Outdated everything, price doesn’t match

Stayed for our anniversary recently. Room and hotel was ok but nothing special. Ate at Spencer’s. Steak was delicious but ambience a little dark for us. Disappointed there was no view of river. All in all, it’s average and our overall experience was a little disappointing.

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Was very convenient to go see Hamilton. Parking at the hotel was expensive. Would be nice if parking was free since the price of the hotel is high.

Yes

We were only there for a night and basically just to sleep and shower. The people were great. The elevator situation, however, was ridiculous. Even at 11pm when we returned, it was chaos. When I asked where the stairs were so we could walk to our 6th floor room, we were told that there was no access “for the safety of our guests” at night. E aureus about 15 min for an elevator.

The only other thing we could have used was a blanket for the bed. We ended up turning up the heat, bit an extra blanket would be nice.

Convenient access to convention center, park and downtown. Good restaurant.

Shower was awful and room not very spacious but excellent river view and close to every thing also be prepared to pay 25 dollars a night for parking

Had a great stay, nice and close to our concert venue.

I will be staying there again. Erin was amazing. And help us find restaurants, our room, very awesome experience, nice hotel

Great next the theatre!!

Easy check in, polite and professional staff, and great location.

Great overnight stay. Comfortable beds and clean room. Good service.

I’ve never stayed in a hotel that you could hear the people in the hallway so clearly at all hours of the night. Room was relatively clean. The wallpaper in the room had numerous stained areas. Bed was on the firmer side but fairly comfortable. Overall, if I had to, I would stay again. It won’t be my first choice when back to Spokane though.

The leaf blower early Saturday morning was annoying.

GREAT HOTEL !!

East check-in with digital key.

Property needs an upgrade and refurbishment.

Great people great time!

Update needed , Capet is still original from the 80’s - dirty

The room was very clean. It was quite and the location was ideal

Great spot easy access to city and park.

Good service, clean, quiet, and a good delicious restaurant Spencer's.

Nice and quite. Convient to downtown.

Nice locations and nice clean hotel.

Location was great. We arrived early for a event and the room was available early which helped so much. The staff were very friendly and answered questions we had about the event venue, parking, etc. Would definitely stay at the Double Tree again!

Great location and very nice hotel for a good price.

The room and building are clean and up to date. The steak house and breakfast cafe are great.

Easy walk to shopping and dining. Playground and other kid activities within walking distance as well

Very dismal feel. Low popcorn ceilings throughout. Hilton has put itself on par with motel 6 and econolodge. At least the parking was expensive. Who dosen't offer a smart TV today? No Netflix? On a positive note. At check in, they did offer us a warm chocolate chip cookie and that turned out to be the high point of the stay. It may be time to demo the DoubleTree.

Wasn’t told I’d be charged for parking in garage. Was just told to park there. 267 for my room plus 110 in extra fees is truly outrageous. Loud halls. Sports teams staying and running halls at midnight. I tried to give double tree another chance and this was it. I won’t be staying again.

Wonderful place to stay when attending events at First Interstate.

Property was clean and quiet, the restaurant was good, but food was a little salty.

Everything was perfect

Only thing I did not like was having to pay for parking. Otherwise an excellent stay

Location was good. The hotel needs a make over. It is from 1970. There good steak restaurant was horrible. Sat at the bar for 15 mins before someone said something. I ordered a grilled cheese. It came out burnt with fries cold. The homeless situation is bad. I walked out to a restaurant around the corner and had 2 homeless come up asking for money.

Showing it’s age