Hampton Inn Memphis/Southaven

Very good

Very good

First of all, the second floor was flooded because of the rain that was coming through the roof and the third floor. I was told I reserved two beds in reality. I reserved one queen bed and a pullout couch for four adults. Also, it was Memorial Day weekend and they represented the pool being open and it was not a matter of fact, it had a cover over the top of it. Cost me $500 for two nights to stay here. I will never stay here again.

Exceptional

It was all good. I will

Superb

It was very clean, smelled good, the staff was amazing and so sweet. there was nothing we didn’t like

It was very clean, smelled good, the staff was amazing and so sweet. there was nothing we didn’t like

The stay was great!!!

Exceptional

Place was filthy. Outside was filthy.

Passable

Good

Everything was good except the bed linens had an odor to them but as soon as I told the front desk people they had someone there with new clean linens fast.

Excellent good service and clean … hats off to Erica complementary water

My room door was messed up ( hard to slam the door for it to close). My second room had trash at the door. No one never came in remove it.

I’m not much of a breakfast person, but it was good The bed was comfortable

I’m not much of a breakfast person, but it was good The bed was comfortable

Exceptional

Room smelled, air did not work and stadd was lacking. Very disappointed for a Hampton Inn.

Very good

It was good

Decent for the price it’s a little older of a hotel but it’s staff is very friendly and they made the stay more comfortable

ROOM, BREAKFAST, LOCATION, STAFF ALL EXCELLENT ‼️

The tub was very nasty! The front desk tried to say sewer maybe. It was hair etc. The sheets were not clean and elevator went out just a horrible experience will not stay ever again.

The room was clean, staff was very friendly and helpful. Only issue was our toilet was leaking around the bottom when you flushed.

The staff that checked me in was awesome!

Breakfast

The room smelled so good n clean. The staff was very very pleasant Beds we’re comfortable n breakfast was great. We would definitely stay again Nothing

Elevator was very slow, Carpet needs replacing and painting needs to be done especially on the first floor

Property is looking tired - needs an update. Staff is very friendly and helpful.

room was good, bed was comfy. AC was very loud

Was convenient off interstate. Friendly staff, clean quiet room

Just an old, dated property, everything was clean but didn't seem up to Hampton Inn quality

In the city

Room 320 was very noisy from water running through pipes.

The first room had no heat, the second room the bathroom floor was so sticky our shoes stuck to it. The housemaid came and mopped it. The bathtub had hair in it, was disgusting and the shower head looks like a sink sprayer. Totally inadequate. Will not return. There was no breakfast left at 9am. We waited for someone to come fill it, but no one was tending to the breakfast room. We left and went to McDonald's. We will not return. Horrible experience.

Clean

Need attention to hallways,exits and door glass were dirty

Exceptional

The room smelled so good n clean. The staff was very very pleasant Beds we’re comfortable n breakfast was great. We would definitely stay again Nothing

Nice Nothing .

Nice Nothing .

👍

This property desperately needs upgrading. The staff was so nice especially Torri. However I would not think it's a Hilton property. Actually I feel as if the Hilton franchise has fallen off when it comes to some of there properties. Not just in MS but a couple of other states as well in the south. The breakfast was not good and I get food cost and everything else. However the sausage tasted like cardboard smells. The waffle had a plastic taste. My floor in the room looked dirty. It had like paint spats all over it in the bathroom. My toilet handle felt like it was going to come off. Not to mention the pressure of the water for the toilet. It was almost like it didn't want to flush. Overall just needs some restoring and it will be fine. The location is great though.

Room were clean and comfortable

I didn't go

The staff was really nice!The room was clean and neat.The breakfast was awesome. I will most definitely be booking with the Hampton Inn.

The clerk did not properly check me in, so I was marked as a no-show and had to get it corrected by the manager the next day. The hotel is run down and some of the furniture in the room was broken.

Exceptional

The room was very clean and quiet. The staffs were very friendly and helpful.

Pet friendly. Nicely decorated. Guest laundry ($3 per load per machine). Fitness center

Yes

Room was stuffy and the air wasn't working as it should. It smelt like weedy outside of our building every time we went out. Seems they are or have been doing some updates and things just didn't seem like a normal HAMPTON- bc we stay at them all the time.

Room reserved was for a king bed with sofa bed. Instead we got a queen bed with no sofa bed. We did not receive a partial refund or nothing. Room was dirty. Very bad service.

Run down hotel - urgent need of renovation

I thought for sure I booked a room with a King bed and got two queen instead. Property itself needs updating.

Need to change carpet (it terrible)

Rooms were nice. The front desk clerks were friendly and helpful!

Nice place

It was a quick overnight stay before catching an early morning flight. We enjoyed our stay,

Service was excellent and hotel is near shops and restaurants.

Easy to work with

Overall it was a great stay. The only thing is that the hand soap container in the bathroom was empty and for a room with 2 beds and the reservation for 3 people there were only 2 towels. But I would definitely recommend this hotel.

Room had a bad odor , paint peeling. Front desk staff was very nice though

Other than that my stay was good.

Room was good and cold and clean. Bed was worn and pillows were flat but other then that it worked for our one night stay.

Excellent stay!

Staff very helpful and accommodating for my service dog. Much appreciated!

The front desk clerk was friendly. The hallway and elevator carpet need to be replaced. We never had anyone to service our room we had to ask for clean towels.The shower door would roll back while taking a shower.

We spent 3 night and thoroughly enjoyed our stay.

Have a great checking in room room was clean comfortable and quiet. First day. Breakfast was great. Second day wasn’t so great lady. They checked me out. I asked for a receipt. She snapped and said that she’ll email it to you. I don’t know if that’s policy for this hotel chain.

Staff was very friendly. Breakfast was good and open until 11:00 on Sunday. Pool was a little funky. Needed to be cleaned but not gross

The air conditioner was broken. The lady at the desk told me “sorry but we have nothing to swap you to and can’t refund you” But online showed multiple rooms available matching

Great location friendly staff

Being that they only have on eva

We stayed 2 times as a halfway point in our vacation. The staff was very friendly however the accommodations were sub-par. The beds were terrible. Sounded like they would break if you moved and the mattresses were so uncomfortable. The first night my ac was leaking water all over the floor. And our second stay the water was turned off to our toilet which maintenence came and turned it back on....and after I discovered the reason was because the flapper was disconnected in the tank and fixed it each time we used the toilet.

Was

The pool was dirty and smelled. They are starting some renovations so hopefully this will help. The location is very convenient. Breakfast very good with nice selection. Staff very friendly and helpful.

Best hotel experience for my family and I ever. I truly mean that. Everyone was friendly and professional. I'd like to recognize Ms. Hope in housekeeping. She was simply the best. Please recognize her in some way. Nothing, everything was excellent.

Best hotel experience for my family and I ever. I truly mean that. Everyone was friendly and professional. I'd like to recognize Ms. Hope in housekeeping. She was simply the best. Please recognize her in some way. Nothing, everything was excellent.

All employees were great. Breakfast guy, front desk, maintenance. All great friendly and helpful. Breakfast was good.

Unlike any Hampton we've ever stayed at. The entire hotel looked like it hadn't been updated in 20 years. Just everything worn out and drab, but then add to that all the dirty floors, filthy elevator... Not at all to typical Hampton standards.

We were very dissatisfied with our stay. First room that was assigned to us, the bed was partially made and slept in. We complained and were assigned another room which the tub was dirty, soap dispenser in shower was broken off and empty, floor not properly vacuumed, bed was awfully uncomfortable and pillows awful. Bathroom door barely closed because countertop was in the way. When we told staff about these issues, all they could say was sorry and not offer anything further like they will report to management or offer a discount ect. Very disappointing and i would not promote this property.

Good stay, not excellant

Y

Blood on counter upon check in Bathroom was dirty such as toilet had visible waste on the side walls AC didn’t work well would only get to 71 Only good thing was bed was comfortable

It is close to a lot!

Staff can improve customer service. When we checked in, they never told us about the breakfast hours, when the gym was available of where the gym is. The check-in process seemed very mechanical.

Night Manager was creepy, tried to keep my boyfriend locked out of the lobby and tried to charge me twice for the room. Hotel was ok but DO NOT check in at night if youre a young woman!!

The hotel called right after I booked through hotels.com and said they were sold out so I didn’t stay here. I still haven’t seen a refund applied to my credit card

This property is currently under going a much needed renovation, and did not meet the Hampton Inn standards I've come to expect. Also, this hotel is located beside the interstate and in very close proximity to the airport....so it can be noisy. However, the staff was great! Everyone was friendly and helpful.

Staff went above and beyond only thing good!

Felt safe

The room was nice but they started mowing the lawn about 7:00 AM in the morning when check out wasn't until 11:AM so it kept me awake

Basic hotel... construction inside was unpleasant and the breakfast was put away early.

Y45

Amazing stay !

The staff were friendly, howevere the floor were not swept, mopped or waxed. The trim was seperating from the walls and the paint was very noticeably running and brush marked. The bathroom was covered in hair and the shower was not cleaned. The caulking seals in the shower need stripped and updated. Frie dly people but not sanutary by any means and poorly kept.

Carpet smelled No business center as advertised Doors without handles No toiletries for guests Soda bed smelled

Out dated, carpet dirty, bed squeaky, pool nasty, and no guest restrooms available on first floor.

Very convenient location. Nearby restaurants and Walmart. Need to pull carpet out and replace with laminate flooring.

The breakfast could be better but otherwise a great place to stay.

The entire place is dirty. The carpets were not clean and the hall ways smelled. I had to use my shoulder to open the door to my room. The door had weather stripping around it and the piece on the bottom was half torn loose. The tables in my room had not been cleaned and the bed felt like a military cot. Most definitely not worth the money.

WE were given a handicapped room when we did not need it. It was difficult to open the door to the room for us ( a shoulder shove was needed), I cannot see how a handicapped person could do it. Also, a handicapped person (wheelchair) probably could not get into the tub for a shower.

Excellent place to stay when in Southaven, MS.

The cold water was turned off in the room, had to figure out how to turn it back on under the sink. Floors were dirty, cabinets sticky. The shampoo and conditioner had come detached from wall and were just sitting in the side of the tub. The paint on the tub was flaking off from repair jobs. The pillows were loud and crunchy. It’s very loud from the streets, we could hear the cars. The water in the walls was running all night. It was hard to sleep. The remodel of the lobby didn’t bother us and the front staff was very friendly. We knew the remodel of lobby was happening when we booked but I wasn’t prepared for the state of the rooms after staying in other Hampton Inns.

Room was not clean, there was renovations happening therefore a lot of noise that I was unaware about until arriving. Didn’t mind the renovation but noise at crazy of dawn until 8-9 at night is unacceptable. Had to request multiple times for the beds to be changed due to stains on the linen. Even the mattress pad had a stain on it, and when the staff pulled that back an even bigger stain on the mattress. The breakfast was subpar, eggs were cold, drink machine out of order, best part about breakfast was the cereal. Will definitely not come back.

other than a clogged bath tub, stay was excellent. food was very good. Will be my choice hotel when in the area.

They are undergoing a remodel, so there were obvious construction signs. But the staff was great and room was clean.

It was great

Very xlean

My stay was nice and quiet.

We checked in and was informed that it was first come first serve. That was no where in the booking. We booked a 2 queen bed room and the only thing they had available was a 1 queen bed handicapped accessible room at the same price. It was late so we took the room. We will not stay with Hampton Inn again.

Terrible experience. I booked a room with double beds for family of 4. I arrived 30-45 min later and was told they didn’t have my room. All they had was a king room. So not only did I spend the next 2 hours trying to chase down a room for my family to go to sleep, I was told they would not refund my money for giving me to someone else. Terrible service

A member of our group had bedbugs in their room. My room had an uncomfortable bed and the thermostat didn't work properly. At check in, we were given a post it note with our room number and even though there were 2 of us in the room, we were only allowed 1 key.

Then we were gone all day at a competition with band. We came back hot and sweaty ready to take a nice shower. Upon entering the bathroom we discovered all our towels were taken but never replaced. Not sure why they entered the room. The do not disturb tag was on the door the entire day and the room was not cleaned in any other way other than the towels were gone. At check out when I turned in my keys I asked for a printed receipt and was told they couldn't provide one, Hotels.com provides that. Not 100% sure why they can't print a receipt for me when I received one later that evening from Hampton via email. Although we had some issues that I would never expect from a Hampton Inn, the staff did try to work with us. It was just a weekend of mishaps.

I love the location. I dislike the housekeeping came around at 9:20am knocking on doors when check out is at 11, also housekeeping was slamming doors and making noise purposely to wake up people still in the rooms. I will not be returning.

Everyone was super friendly!

Overall, I thought it was a good value.

Great atmosphere

The check-in/out process was fine and every staff member we met was friendly and helpful. Although the rooms were clean, they were a bit run down and both the carpet and vinyl flooring felt damp. The tub was worn and the doors didn't close quite right. The beds, on the other hand, were really clean and comfortable. After a long day of driving, it was just what I needed.

The property was clean, well groomed surroundings, plenty of dining choices close to the hotel. Easy on easy off access to highway close to Graceland.

The stay consisted of 3 nights, 4 days, and the room was never serviced, cleaned, or trash picked-up. I had to take my own trash to waste can outside of room, had to go to front desk to get towels and shampoo & conditioner. When I brought this matter to the night attendant attention at front desk, she took notes and helped secure towels. She left note for manager, but the manager was rude and stated her notes show room was serviced, and basically said I was lying about no service. When asked why I would get towels and take rash out if room was serviced, she could have cared less and did nothing to remedy issue and satisfy my complaint.

Erica was amazing with all her help and friendliness.

Great

They didn't have enough towels and Wash cloths rooms were not ready at check in time

This property is in need of updating. The entire bathroom ceiling was moldy and the paint was pealing off. The bathroom sink drain was broken. When we checked in, no one was at the desk. We waited 10 minutes before someone showed up. There is no air conditioning in the halls or elevator. Other than that it was a typical Hampton Inn, just run down more than any I have ever seen.

So they moved us to a room that they previously said was unavailable

Excellent

Doesn’t provide comforter or blanket in room .. even room was not cleaned

The room was super clean and the beds and linens were well above average in the comfort department. Also, the staff at this hotel was above average in friendliness and helpfulness!

Check in was good. The floors in the bathroom felt dirty and wet. Just kind of gross. Otherwise it was fine.

Nice clean hotel

Close to ballfield and restaurants.

It was a good stay!!!

Nothing

The pool was dirty and not useable Rooms were not cleaned and had to be moved multiple times. Breakfast staff was great and helped me with my 3 kids ! She was very helpful and welcoming!

Clean and the continental breakfast was great!

Hot showers. Clean sheets. Edible breakfast. Staff was amazing and super friendly and kind. But the whole hotel was old and smelled like old cigarette smoke. I feel like even the renovations were incomplete and falling apart.

The breakfast host was wonderful- best part of our stay!

Loved my stay here. Breakfast was great

This property was old n needs a fixer upper.

Would of been nice to know there wasn’t a working elevator

I got a room for the day to get away, only to show up to a hotel full of kids! Lol! Must have been a baseball tournament or something because they were everywhere. I forgot that this was a family friendly hotel. I should have gone to the Hilton. Nonetheless, the elevator was down. I was on the second floor so not too much of an inconvenience for a one night stay. The room was clean but a bit old. The shower wasn't as hot as I prefer. The bed and bedding were soft and comfortable. The satellite is Dish so there were good movie options. I had to wait for the kids to leave the gym so that I could go in. It is small and not as advertised. There were no dumbbells but I got a good sweat on the treadmill at an incline. There are lots of restaurants around so I was able to walk to a local taco place for dinner that was really good. I wont use it again for a getaway but it does what it needs for a night's rest.

Friendly and helpful staff. Clean room. Good breakfast. The hotel location is very convenient.

I was able to get a room on the first floor near the exit. That helps me so much to load and unload and less walking.

The elevator didn’t work and we had to walk up three flights of stairs.

Elevator is broken and appears to have been that way for a while. Third floor with bags could be tricky

Needed to be updated. Elevator wasn’t working

Hotel leaks and it reaks of the leaks. Our a/c unit made horrible noises and leaked all over the floor. Housekeeping was non existent. Someone walked in on me in bed. After my partner went down to grab breakfast and apparently it was a e-check in is all I was told and nothing was done about it. No follow-ups. My only positive comment about this stay was nick at the front desk! Awesome and patient.

The elevator was not working so we all had to hall our bags up the steps. Our tv did not work, so we had to switch rooms. Hotel is worn out. But we did hear that they are starting a remodel.