Park Pointe Hotel

No hot water.

Pictures arent the reality of the property. Very run down and you have to understand you're paying for what you get. Staff was great, housekeeping was great...no complaints except no hot water. Would stay again under circumstances.

easy parking and very clean room. Felt very comfortable there, but the property is old and needs some upgrades/renovations; however, overall good value

This was our second visit to Park Pointe. What a noticeable improvement! Rooms are being remodeled, new furniture, drapes, clean tiled bathroom, comfortable beds, freshly painted rooms, excellent condition! Due to drought, outside landscaping in sad shape and outside of building could use a coat of paint, ice machine out of order, however I was there for a clean bed and room! I plan on staying there again!

The room had a bad odor. Beds were dirty, carpet was dirty and smelled

All good but sometimes more needed on toilet blockage and leave things in each room to solve it first before complain to office but above all thank for staff for their care and good customer service

Great Stay!

Clean, parking and service very good

Good for this price.

It is what you expect from a cheaper hotel. The rooms were absolutely disgusting. The floor was gross and the carpet was coming apart. Holes in the wall. The pictures online were very misleading. Our neighbors that weekend were inviting anyone and everyone in their room. They were awake and screaming all night and their door was always open. The ice machines were broken. Housekeeping came in our room when they told us that they wouldn't. Location is pretty good at least.

was good but toilets need to fix to run smoothly and no clog

TY

The place is run-down and scary. I will never stay in this hotel again.

The property does not look safe.

Everything. It was pure filth. Grimy. Transitional Bates Motel halfway house style abandon building boarded up deserted type get up.

This is the WORST “Hotel” I have ever stayed at. It’s not a hotel it is a motel. It was terrifying. The room reeked so heavily of cigarettes, that I checked out after 4 hours because the stench was making me nauseous. Of course neither the property or Expedia cared. Despite paying for the room, I ended up sleeping at the airport until it was time to board my flight. I am fairly certain the pictures of the rooms and the reviews are fake.

Ok

RUN don’t walk away from this ratty, run down PIT of a place. It’s the kind of place you would NEVER walk around in barefoot - got it? Don’t say you weren’t warned. They should be ashamed of themselves to offer such garbage on market. I may repot them to the county for lack of hygiene and public health risk…

Waste of money to be honest !

Clean and great staff but nothing special. SUPER lumpy bed, and the property looks run down. It’s a big property and I’m guessing it’s just going to take time to get fixed up??? Or it’s San Francisco and the owner/landlord doesn’t care and just wants to make $$ off travellers and it’s ok if it’s a one time deal. The room was clean and not sketchy at all…really clean. Nice shower and water pressure for sure.

yes

we desperately looking for a place for a one night stay and we had a bad decision of choosing this hotel unfortunately it was not as expected ambience of property is poorly cleaned north it’s safe to be around this location. the property requires 100% rehabilitation in order to compete with other hotel from the Neighbourhood. this hotel does not require to be advertising Expedia website.

Horrible stay at this hotel. There were roaches in the roo, I woke up at around 12 midnight and I saw a fat roach crawling on my ipad that was on my bedside. I went to restroom to pee and saw a roach crawling on the floor and went under the rug/carpet. I went back to bed trying to call the front desk over and over again to no avail. No one was there nor can you leave a VM regarding my concerns. I laid awake from midnight to 4 am as I’m afraid a roach would crawl to go inside my ear. At around 5 am, I had to go to the restroom to pee and I look inside the tub as I wanted to freshen up before checking ou and there were a roach colony in there, with full grown roaches and roach eggs (I believe they’re eggs). OMG, I immediately told my bpyfriend that we’re getting out of there. So disgusting. I took a video of the roaches on the tub so I have proof. We went down and stayed inside our car because I couldn’t stay at that roach infested room. There was an alternate phone number on the front door of the hotel saying to call if guests need assistance. But no one picks up the phone, only left a message. I tried 4 times leaving a message to no avail. Horrible, horrible stay. They should be reported to the Health Department. Shame on hotel.com for adding this horrible hotel in their choices of hotel in the area. The pics on the site is deceiving. The pics shows that the hotel is decent; however, once you’re there you will see how disgusting that hotel really is.

Excellent and lovely environment

Stranger knocked on my door at 2am. Didnt wanna ho away. So I called South SF Police. Not safe for single female! Will not book again!

No hot water

Not working AC

yes

Decent hotel. Would stay here again. No issues

There was no hot water both days in a row.

Good customer service from the staff. Room was ok except for a faulty heater which, was quickly addressed by maintenance for a Sunday evening.

Dirty and disgusting hotel should be closed

yes

yes

The room itself was fine, but everywhere else, the property was a mess.

Room was clean but outdated, the whole property need way too much work

This hotel fell way below my expectation even though I only needed a place to stay for 1 night I would not recommend this hotel to anyone. Expedia advertised it as a great deal at an extremely reduced rate on that date so I thought I would be getting good value but the hotel looked nothing like the photos. Very run down, you could smell smoke coming from rooms that were supposed to be non-smoking, toilet paper holder off the wall, rusty shower rood, old carpets, dead bold on door broken, heater not working. The only reason I did not refuse to stay was because the check in person was very nice, offered to carry my bag to the room (there are no valets actually), the sheets and towels were clean so it was acceptable. There is also no hotel shuttle. I would not recommend this hotel to anyone and I suggest Expedia reconsider representing this hotel.

Inconvenient distance to the only ice machine...

G

Property looks nothing like pictures, I've would've stayed here if pictures were updated to the way it looks now

This property looks nothing like pictures

No hot water

"You get what you pay for". Carpets where dirty, vents had mold, no microwave or refrigerator. Unkept groundskeep.

People here are friendly good place to rest.

Clean room

Worst hotel I’ve ever visited.

Clean and convenient

No hot water Never got my deposit back The amenities were old

The parking is sketchy.

Yes

You get what you pay for ! Hope you like cold showers, dirty carpets and a musty-mildew smell. I will never stay here again

No hot water and room smells

Bed bug i had to leave

No hot water, no heater and the room is cold. No electrical outlets worked. Room was filthy with mold, white body fluid stains and cigarette burns on the chair, terrifying looking women in lingerie in parking lot. People living in cars and using drugs, glass was cracked from either rocks or guns. Was scared to catch a disease from the bed so slept with clothes on and did not shower. Toilet was loose and leaking, it kept refilling all night. I am a 37 year old blue collar worker and this place was too much, which was saying alot. Please do yourself a favor and read the reviews before booking a room and not after like I did. A 2 star hotel nothing to brag about and would strongly recommend not staying here.

The hot water is not hot unfortunately.

This no pet friendly or friendly at all

It was a little rundown, no amenities but cool for just a night stay.

Room was very clean. AC was in working condition and I was able to park in front of my room. Only issue we had was that the water in the shower would not get hot.

Nice enough place to stay, made it easy to get to where I needed to be.

The website is nothing like what I stayed at! The property was in a shady area, to me. Key didn’t work, had to change to another room. This room smells like weed, again another room. Will not recommend for anyone

Huge property much in ill repair, but the area where most visitors were housed was your basic motel for a cheap price. There is a Chinese Buffet next door.

Basic room. Has what could be a cute courtyard but it is over grown

AC was fine. Stairs to second floor was out of service and roads were not well maintained.

Absolutely terrible. Waited over 30 minutes just to check in. No one was at the front desk. Our room had mold and rust in the bathroom. No hot water.

The room was okay but the overall feel of the place was a rundown facility.

Not run efficiently. Casually dressed clerk could've sewn hole in lobby pillow sitting there without many customers... When I called the desk, I was told they have "no security!" With the money they charge, they can afford to hire security.

staff good

Desde q uno ingresa el recepcionista parece haber desayunaDo alacranes …. Las niñas de limpieza muy amables y la administradora también…. Pero la infraestructura muy regular

Nice

Garbage

Garbage

It wasn’t nobody in tha place I have to go to a different hotel

It wasn’t nobody in tha place I have to go to a different hotel

The hotel doesn't seem to even be open

The hotel doesn't seem to even be open

The overall stay, and the room condition was okay. I didn't realize the rooms were not apart of the lobby/front desk. You will be checking in first, so you can find out the location of your room, then driving your vehicle to the designated parking spot in front of your room. The distance from the front desk to the rooms wasn't too far away. I disliked the speed of the WiFi - it was slow. I tried watching a movie on laptop, and I didn't bother to finish it because the movie was buffering. The walls are thin, where I could hear music blasting from the other room.

The overall stay, and the room condition was okay. I didn't realize the rooms were not apart of the lobby/front desk. You will be checking in first, so you can find out the location of your room, then driving your vehicle to the designated parking spot in front of your room. The distance from the front desk to the rooms wasn't too far away. I disliked the speed of the WiFi - it was slow. I tried watching a movie on laptop, and I didn't bother to finish it because the movie was buffering. The walls are thin, where I could hear music blasting from the other room.

It was ok.

It was ok.

Great value

Great value

The room was awful, the carpets had what appeared to be vomit stains all over. The shower had zero hot water, maybe room temperature if you're lucky. Not to mention there was black mold on the walls of the shower. Also, the AC did not work which made sleeping miserable. The bed was hard as a rock and the walls were paper thin. You get what you pay for with this hotel. I was sold here because of the amenity of free self parking but with how awful this was I wish I would have just paid the outrageous valet fees at a nicer hotel. Do not stay here.

The room was awful, the carpets had what appeared to be vomit stains all over. The shower had zero hot water, maybe room temperature if you're lucky. Not to mention there was black mold on the walls of the shower. Also, the AC did not work which made sleeping miserable. The bed was hard as a rock and the walls were paper thin. You get what you pay for with this hotel. I was sold here because of the amenity of free self parking but with how awful this was I wish I would have just paid the outrageous valet fees at a nicer hotel. Do not stay here.

Amazing host got us hooked up with a room last minute clean room friendly staff aerial was very nice

Amazing host got us hooked up with a room last minute clean room friendly staff aerial was very nice

I always stay here, but this time my sunglasses are missing

I always stay here, but this time my sunglasses are missing

it's grubby, but rarely crowded, cheap, and close enough - to the city so nice they named it: - ssssouth ssssannnfrannnciscooo

The office front door was locked when I arrived and I waited outside for more than 15 minutes knocking on a window with no one in sight. I will never stay at this Hotel again. Once meeting a staff member, I was questioned about wanting a receipt for the agreement I had just signed, in order to stay at the hotel. The room didn't offer hot water, bed sheets were stained, and when entering the room the water was running in the bathroom sink & bathtub. I then attempted to contact the front desk and no one ever answered the phone. I will never stay at this Hotel again. I hope Hotels.com removes this business entity from there offering list. Thanks Brian

The office front door was locked when I arrived and I waited outside for more than 15 minutes knocking on a window with no one in sight. I will never stay at this Hotel again. Once meeting a staff member, I was questioned about wanting a receipt for the agreement I had just signed, in order to stay at the hotel. The room didn't offer hot water, bed sheets were stained, and when entering the room the water was running in the bathroom sink & bathtub. I then attempted to contact the front desk and no one ever answered the phone. I will never stay at this Hotel again. I hope Hotels.com removes this business entity from there offering list. Thanks Brian

What a poor service/place

What a poor service/place

some light bulbs were gone heat did not work right

some light bulbs were gone heat did not work right

No staff present to open lobby for over an hour upon arrival, slow staff incapacitated highly likely from drug usage, cancelled a room and still have not received any word of a refund already halfway through the next week.

kinda sketchy actually and no coffee in the room, or in the lobby. it was a cheap, seedy hotel.

Room and hotel were run down and dirty. Front desk staff were not present at desk several times. Clerk was rude. I was charged conference fee when I was not in a conference nor any conference was in session. They haven't had a conference in years since the place is run down. I will never return there. This hotel is rated 2 stars but it should be 0....Horrible.

Room and hotel were run down and dirty. Front desk staff were not present at desk several times. Clerk was rude. I was charged conference fee when I was not in a conference nor any conference was in session. They haven't had a conference in years since the place is run down. I will never return there. This hotel is rated 2 stars but it should be 0....Horrible.

No

No

Not overpriced even being close to the Airport and not noisy.

Hotel is locked and I’m not able to check out. None of a staff members are available

Hotel is locked and I’m not able to check out. None of a staff members are available

Room was ok for 2 people. Don’t bother to use the phone in the room, it doesn’t work. It does not have a phone line plugged into the unit hence, the phone is useless.

Room was ok for 2 people. Don’t bother to use the phone in the room, it doesn’t work. It does not have a phone line plugged into the unit hence, the phone is useless.

Honestly the pictures were so deceiving this is a motel at best. The room is tiny there is not warm water at all. Cold showers everyday. House cleaning barges in with out knocking. Front desk people were really nice and apologized but really didn’t do anything about the stay.

Honestly the pictures were so deceiving this is a motel at best. The room is tiny there is not warm water at all. Cold showers everyday. House cleaning barges in with out knocking. Front desk people were really nice and apologized but really didn’t do anything about the stay.

Place is nothing like the pictures. Front desk went missing. Place looked abandoned. Should not be listed until they can fix their hotel. Parking lot was empty. Arrived at midnight the place was abandoned. Lucky me there was Doubletree next door

Place is nothing like the pictures. Front desk went missing. Place looked abandoned. Should not be listed until they can fix their hotel. Parking lot was empty. Arrived at midnight the place was abandoned. Lucky me there was Doubletree next door

All

Heater works. Small old tv, no smart tv in unit Will be back

Heater works. Small old tv, no smart tv in unit Will be back

The bathroom was clean and nothing was broken. The bed mattress is getting a little old. The hotel photo is from glory days of perhaps 10 or 20 years ago. The property is worn down, with evidence of past glamour. The revolving door is broken, the walls and windows are dirty. There isn't even an electric sign, only a faded painted sign. Weeds are growing all over the parking lot. An inherently bad characteristic of the hotel design is that the ballroom part implies interior hallways, but the place has actually always been a MOTEL with room doors off the parking lot. I don't like the misrepresentation of the quality level, even though the price is low. Cheap hotels in San Francisco often have pictures that depict the wear and tear.

The bathroom was clean and nothing was broken. The bed mattress is getting a little old. The hotel photo is from glory days of perhaps 10 or 20 years ago. The property is worn down, with evidence of past glamour. The revolving door is broken, the walls and windows are dirty. There isn't even an electric sign, only a faded painted sign. Weeds are growing all over the parking lot. An inherently bad characteristic of the hotel design is that the ballroom part implies interior hallways, but the place has actually always been a MOTEL with room doors off the parking lot. I don't like the misrepresentation of the quality level, even though the price is low. Cheap hotels in San Francisco often have pictures that depict the wear and tear.

Good location, room was okay for the quality-price but the front desk people were rude and didn’t really helped.

Good location, room was okay for the quality-price but the front desk people were rude and didn’t really helped.

The room needs updating. No cold water in sink. Hot dripped all night. Shower control has hot first. Front desk staff could have directed us to a closer stairway than the map he provided. The rug is disgustingly dirty.

The room needs updating. No cold water in sink. Hot dripped all night. Shower control has hot first. Front desk staff could have directed us to a closer stairway than the map he provided. The rug is disgustingly dirty.

Great place plenty of parking spaces and clean rooms good prices 👍

Great place plenty of parking spaces and clean rooms good prices 👍

Clean room

Clean room

Everything fine

Everything fine

Room smelled of stale cigarette smoke. But at the cost, I guess, this is the best thats possible?

Room smelled of stale cigarette smoke. But at the cost, I guess, this is the best thats possible?

Room stinks from old carpet.

Room stinks from old carpet.

Again my deposit wasn't clear about how much it was and it changed when I got there again telling me I'm using a prepaid card when it's actually not it's a cash app card that's linked to two of my Banks it's a debit or a credit card with Visa right on it and they are making up excuses why not to pay me back or how long it's going to take when it should be you know 3 to 5 days 48 hours. Anyways the guy canceled my deposit because they pulled it from my card and then said that my card was declined for the room so I called the cops they help me go up to the desk and tell him to give me my $100 back all he did was cancel it, the deposit never went back into my account 6 days later back into my account

Again my deposit wasn't clear about how much it was and it changed when I got there again telling me I'm using a prepaid card when it's actually not it's a cash app card that's linked to two of my Banks it's a debit or a credit card with Visa right on it and they are making up excuses why not to pay me back or how long it's going to take when it should be you know 3 to 5 days 48 hours. Anyways the guy canceled my deposit because they pulled it from my card and then said that my card was declined for the room so I called the cops they help me go up to the desk and tell him to give me my $100 back all he did was cancel it, the deposit never went back into my account 6 days later back into my account

The room was peaceful and quiet, allowing for rest. The Park Pointe Hotel might have a couple of renovations going on at moment from the look of the front entrance.

The room was peaceful and quiet, allowing for rest. The Park Pointe Hotel might have a couple of renovations going on at moment from the look of the front entrance.

Too terrible noise

Too terrible noise

Price

Price

the front desk guy when We check in was rude. I asked him about the buffet time of service and He ignored me 3 times. When we received the keys He gave us a dirty room, the sheets, pillows cases and towels were dirty but the bed was made like it was clean. My boyfriend and I talked to the front desk about the dirty room and he said tomorrow morning they cleaning it. The next day the maid cleaned the room very rapidly and I think everyone had bad actitud in this hotel. They were few kids running over and over in front of the room. I don’t like giving negative reviews but I will not recommend this hotel to anyone. Very, very dirty everywhere

the front desk guy when We check in was rude. I asked him about the buffet time of service and He ignored me 3 times. When we received the keys He gave us a dirty room, the sheets, pillows cases and towels were dirty but the bed was made like it was clean. My boyfriend and I talked to the front desk about the dirty room and he said tomorrow morning they cleaning it. The next day the maid cleaned the room very rapidly and I think everyone had bad actitud in this hotel. They were few kids running over and over in front of the room. I don’t like giving negative reviews but I will not recommend this hotel to anyone. Very, very dirty everywhere

Not like photos. This hotel is ready for demolition. The carpet is a cess pool of dirt and disease

Not like photos. This hotel is ready for demolition. The carpet is a cess pool of dirt and disease

No ice machines were working. Had to go to the main lobby phone in room not working. Used cell to call desk with no answer. Entry to property needs lights the sign is there but at night you cannot see it drove past several times.

No ice machines were working. Had to go to the main lobby phone in room not working. Used cell to call desk with no answer. Entry to property needs lights the sign is there but at night you cannot see it drove past several times.

Price is cheap though. You get what you pay for. Parking area is suspicious because there are many people walking around the area. Car didn't get broken into.

Price is cheap though. You get what you pay for. Parking area is suspicious because there are many people walking around the area. Car didn't get broken into.

The property photos are not updated. The place looks very old and rundown everything is rusted, even the bathroom curtain rod, and some lights don’t work. The staff mentioned the property is for sale, so there won’t be any renovations soon. We booked for two nights but ended up checking out after just one night, as we had no choice since we arrived very late and needed to rest. The staff were nice, but the property itself is just too old, and I hope guests won’t be misled by the outdated photos.

The property photos are not updated. The place looks very old and rundown everything is rusted, even the bathroom curtain rod, and some lights don’t work. The staff mentioned the property is for sale, so there won’t be any renovations soon. We booked for two nights but ended up checking out after just one night, as we had no choice since we arrived very late and needed to rest. The staff were nice, but the property itself is just too old, and I hope guests won’t be misled by the outdated photos.

The best

The best

The pictures are not even close to this tired old building. The room was ok for a night. The area a bit sketchy. For the price it was manageable.

The pictures are not even close to this tired old building. The room was ok for a night. The area a bit sketchy. For the price it was manageable.

And I got a chill like I was so cold all sudden. I typically don’t believe in that type of stuff, but I know what I saw. It was a weird looking female with blondish hair. OMG I NEVER EXPERIENCED THIS EVER. THIS IS WHY U DO A FULL REVIEW CHECK AND THERAL SEARCH. I DIDNT DO EITHER. I FIGURED PRICE ISNT TO BAD. TAKE A LOOK AT THE PICS. BY THE WAY THEY REFUSE TO DO A REFUND. I STILL BOUNCED OUT. NO WAY IN HELL I WOULD SLEEP THERE.

And I got a chill like I was so cold all sudden. I typically don’t believe in that type of stuff, but I know what I saw. It was a weird looking female with blondish hair. OMG I NEVER EXPERIENCED THIS EVER. THIS IS WHY U DO A FULL REVIEW CHECK AND THERAL SEARCH. I DIDNT DO EITHER. I FIGURED PRICE ISNT TO BAD. TAKE A LOOK AT THE PICS. BY THE WAY THEY REFUSE TO DO A REFUND. I STILL BOUNCED OUT. NO WAY IN HELL I WOULD SLEEP THERE.

good

good

Room had a weird smell, needs general upgrades. Staff was helpful.

Room had a weird smell, needs general upgrades. Staff was helpful.

Can't find the lobby at the first time. The room is old and not clean. Recommend not to stay.

Can't find the lobby at the first time. The room is old and not clean. Recommend not to stay.

The property is abandon and very dirty what they advertise is not the actual condition lights doesn’t work the public corridors are filthy not cleaning service in the room

The property is abandon and very dirty what they advertise is not the actual condition lights doesn’t work the public corridors are filthy not cleaning service in the room

Cleanliness and Maintenance are Non-Existent: The hotel's physical condition is abysmal. The interior hallways were dirty and poorly lit at night, and our room's centerpiece was a filthy, sticky carpet and a noticeably stained individual chair. Exterior maintenance was equally neglected: the lawn was overgrown, shrubs were untrimmed, and common amenities like the soda and ice machines were broken or leaking. We observed numerous dusty windows, and disturbingly, several rooms with open blinds revealed visible trash that was left for our entire visit. Total Failure of Customer Service: We were initially provided only one large, one medium, and one small towel for two people. My attempts to request additional towels and pillows were met with silence; I called the front desk twice on two separate days with no answer. When I walked to the desk, I found it unstaffed, with a sign indicating a break—leaving me unable to get basic supplies or request the required room cleaning. It is impossible to request service when staff do not pick up the phone. While the water was hot and parking was free, these minimal positives cannot salvage a stay defined by filth and non-existent basic customer service. Do yourself a favor and book a hotel somewhere else.

Cleanliness and Maintenance are Non-Existent: The hotel's physical condition is abysmal. The interior hallways were dirty and poorly lit at night, and our room's centerpiece was a filthy, sticky carpet and a noticeably stained individual chair. Exterior maintenance was equally neglected: the lawn was overgrown, shrubs were untrimmed, and common amenities like the soda and ice machines were broken or leaking. We observed numerous dusty windows, and disturbingly, several rooms with open blinds revealed visible trash that was left for our entire visit. Total Failure of Customer Service: We were initially provided only one large, one medium, and one small towel for two people. My attempts to request additional towels and pillows were met with silence; I called the front desk twice on two separate days with no answer. When I walked to the desk, I found it unstaffed, with a sign indicating a break—leaving me unable to get basic supplies or request the required room cleaning. It is impossible to request service when staff do not pick up the phone. While the water was hot and parking was free, these minimal positives cannot salvage a stay defined by filth and non-existent basic customer service. Do yourself a favor and book a hotel somewhere else.

Cigarette butt found inside room at the door!

Cigarette butt found inside room at the door!

Didn't have microwave or fridge in room like advertised.

Accessible parking. Good temperature

Accessible parking. Good temperature

totally different from what i see on the web page. it looks like it was almost out of business. hot water didn’t come out one night.

totally different from what i see on the web page. it looks like it was almost out of business. hot water didn’t come out one night.

No, false advertisement, place completely doesn’t look like picture!!!!

No, false advertisement, place completely doesn’t look like picture!!!!

parking good ...A>C great thats all that was good

parking good ...A>C great thats all that was good

Great place to stay

Great place to stay

Was kicked out of a prepaid booking at 2 am because they wouldnt accept nfc chip for the deposit. Terrible customer service would not recommend. They have other terrible reviews too

Was kicked out of a prepaid booking at 2 am because they wouldnt accept nfc chip for the deposit. Terrible customer service would not recommend. They have other terrible reviews too

Maintenance on the property

Maintenance on the property

great

it was dirty and smelled like dead fish. had to leave it was so awful

Good

Staff was ok. Rooms are rough. There appears to not be well maintained physical conditions, overall. Excessive amount of deferred maintenance.

Ese hotel no esta en condiciones de rentar sus evitación

Very filthy

Good

There was no hot water for 3 days and only luke warm after. Also not a fan of roaches. Not the ones on the floor or in the dresser drawer.

Hot water was off first night but other than that the stay was ok for the price.

Cockroach’s in the room escorts in every other room

The hotel looks abandoned from tge

Looks like it used to be a nice place. Grounds are unkept. No hot water on Saturday morning

Room was filthy. Felt like bugs everywhere. Carpet moldy. They have no hot water for shower. Felt very uncomfortable. Most of the rooms have Asian prostitution. Definitely portrayed as a fancy hotel and it’s definitely run down. Wouldn’t recommend for families or anyone.

The pictures look much nicer online than the actual state of the hotel rooms is. The rooms had extremely dirty carpets, floors, and scratched up walls.

Not even one bit like advertised. Should be banned from Expedia and all other Hotel search sites. Should be reported to the Health Department. Unacceptable. They should pay guests to stay there.

Room was dirty. Hair on toilet n sink..

The room I stayed in was dirty. There were dead and alive bugs. The shower was filthy with hair, and the towels were stained.

Good Price as a budget stay, staff was accommodating as a business traveler.

Horrible smell outside, maybe dangerous toxic fumes, in general the place is run down, in need for maintenance, a little dirty outside (the room was ok), unfriendly staff. At least the shower was good.

Wow. This was very grimey.

There was urine smell in the hallway/stairway outside the room.

Property is ran down

No water pressure and light bulbs were out for lamps.

You feel i'm safe

The property is very old and needs reconstruction and revitalization. The room smelled very bad and was very difficult to sleep. I ended up having to take Benadryl for an allergy attack. Beds were uncomfortable. There was absolutely no hot water in the morning for a shower. It warmed just enough to feel like a cold, swimming pool for me to rinse off.. worst place I’ve ever stayed.

Worst staff ive ever encountered

The room was absolutely disgusting. All the sheets had stains on them. The property is literally falling apart I get. I only paid $99 for the night but I rather spent double that to stay it somewhere else. I've already canceled my reservation for the next time I'm supposed to stay here. There are way better options. The pictures online are definitely misleading

Paid for three nights but only stayed one. The shower in the first room didn’t work, and it smelled like old oil. We asked to change rooms, but the second one smelled strongly of cigarettes. We spent the night there but could barely sleep, feeling unsafe, as a few people were watching us while we tried to air out the smoke smell. We checked out the next morning, but the hotel refused to refund even the third night. (Two women traveling together)

They charged my card 2 times

Staff was very friendly. The amenities are very dated and the grounds are unkept. Pipes are loud at nighttime… overall this is an ok place for a one night stay.

Check in took too long. Front desk clerk did not look professional at all, she actually sick (cold/flu, maybe) was coughing the whole time while checking me in. She wasn't wearing a mask at that. Got to my room, and the tv wasn't working. Tried calling the front desk but the phone wasn't properly working also. So I walked to the front to let the clerk know so she switched me to another room. Got to the new room and the tv was working, thank goodness because after a long drive, all you really wanna do is relax and watch tv. The bed was horrible, i literally felt every spring on my body. By this time it was past midnight already. I just wanted to rest. This might be the last time I check in here, to be honest, unless this place gets a major makeover

Hotel ias cheap but you get what you pay for. Bed old and uncomfortable (spring mattress). Carpet dirty with ripples. Upon walking in strong stench of Clorox, tells me that the level of cleanliness is not top par. Walls patches and stained.

Location

It’s a trap house. Don’t stay here. I promise the pictures are super deceiving.

Hotel wasn’t that bad but very dirty and outdated outside around the building! Kinda eyesore to see so much dirty, stain and white light in every hallway and staircase pretty dark!

It didn’t offer anything and the building is not taken care of.

It's cheap, that's what you stay for. You get what you pay for

No fridge, no microwave. Close to the airport. Staff non present at the reception desk 24h despite they say they are.

I swear when I pulled up to the hotel, I thought it had been closed down and they forgot to cancel my reservation. The lobby (the main photo they use) was hands down the nicest part of the entire property. Everything else looked abandoned. They put me (a single female traveler) in the back of the property which did not feel safe at all. Apparently this hotel also serves as a long term (month to month) low cost housing rental. The "garden" hasn't been tended to, and again..looks abandoned. It was actually terrifying. I stayed for a while 5 hours before I high tailed it out of there. OMG! I didn't even mention how nothing was wiped down, the toilet seat had splatters all over and wasnt even connected. There was no toilet roll holder, just a loose roll placed on the back of the toilet. Also, there was a man sitting in his vehicle and looking up into my room for a good hour. I absolutely do not suggest staying here alone.

The pictures on the site are misleading and do not show that the room doors are outside exposure.

Front door was boarded up, trash overflowing all of property, graffiti on walls and tons Of RATS running round...I wanted to throw up. Not even close to the pictures posted online. Only prostitutes and drug dealers would feel they could stay here. I left and went elsewhere. So disappointed in Expedia for allowing this place to misrepresent. Make it right, take them down as an offering.

Property did not look like pictures for sure, old dirty carpet. our room was near an aqueduct canal that really smelled bad. Tv or remote didn’t work. Luke warm water, hair dryer did not work.

You get what you paid for for sure. Even though pictures look like it’s renovated our room was not. There were stains, door wasn’t sealed all the way, shower was leaking and spraying on the ceiling. Cheap price but cheap experience.

There was a lot

The room smelled like cigarettes.

I really hate to give negative feedback on hotels because we only use them as a place to sleep and shower but some amenities should be standard. They didn’t have an ice machine, no fridge in our room or microwave, the hotel room was dirty and stained carpet. The rooms downstairs had hookers living in the rooms, they looked like they were long time guests as they were openly serving customers. This place is not child or family friendly. I don’t even know how hotels. Com can even have them listed on here.

Due to the Chinese restaurant attached to the motel, it consistently smelled like spoiled sea food outside the hotel. The room doors did not seal at the bottom and had constant bugs in the room. They keep the doors to the courtyard locked unless housekeeping unlocks them, and it’s so inconvenient to walk the whole building to get to the front desk. There is not a manager on site, so they have to text her and not make a physical phone call to solve a problem. The staff however was nice and did their very best given the resources they seemed to have.

- extremely dirty, did not receive back the 100$ deposit, used towels and no hot water, internet was not working and AC wasn’t blowing cold air ( stuck on fan mode ), smelled like cigarettes.

Everything is ok

Splooge stain in bed, no ice machine, bathroom toilet seat not properly set.

T

Smelly rooms, dirty carpets, broken hangers and towel bar, no utilities like refrigerator and microwave. TV not working. Bathroom shower has no hot water that we need to move rooms twice. I feel unsafe as well. People smokes everywhere.

The hotel is very run down, like it's on the verge of closing down. Bathroom vent filled with dust, shower curtain holder filled with rust, no hot water, no tv remove. A hall way door kept baning loudly all night

rug old and dirty

We had a 1 towel in our room, the shower curtain rod was rusted, the door hinges were also rusted, tv was blurry and the carpet was stained and looked dirty. The photos were deceiving but I will say the lobby did look like the photos. We only stayed the night.

Looked like an abandoned Ukrainian apartment building from the 1970s

My room didn't have hot water and that's after they changed my room..I had to take cold showers and it didn't bother them at all

Area was super creepy around abandoned buildings. Motel, not hotel function. Room was super out dated and small. Pictures didn’t match actual settings. Would not recommend

I was very disappointed with our stay at this hotel. We arrived late, check-in went smooth initially. However, upon arrival to our room, it reeked of tobacco smell. Our room was changed twice due to tobacco smell in a non-smoking facility hotel. We were traveling with small children and this was frustrating since our arrival was later and we couldn’t just “go to bed”, but deal with this situation. The last room that we were given still had some smell, but at this point we were tired of transferring luggage, belongings, and our kiddos. The room was run down and old. The handle on the bathroom fell off after trying to open the bathroom door. The fresh pictures in the description do not reflect the actual facilities. It’s time for an update. Also, when travelers book a non-smoking facility, this is what they expect to get. Will not stay here again.

After I checked in, went to the room only to find out that there are light bulbs missing from almost all the fixtures. No hot water for shower. Notified front desk and they told me that the maintenance guys are gone for the day. No other rooms were available to switch out. ( I request a refund )

Day 2 our A/C stopped working and we called. The gentleman immediately came and fixed it for us. Day 3 our room key stopped working. I went to the front desk and there was no one there. I rang the bell, still no one. I waited and still no one. I called the hotel # and let it ring at least 10-15 times. Still no one. Another customer walked up and we both stood there. In rang the bell AGAIN this time a little more aggressively and still no one. I called again and let it ring about 20 x. Still no one.. I called one last time and sat my phone on the counter and just let it ring. Finally after about 3 - 4 minutes of constant ringing some young guys stumbled to the counter. You could tell that I woke him up. If you can't do your job and stay awake, maybe Customer service is not for you. (Side note - it was only 4pm)

Though we did arrive late due to flight delays, we arrived at approximately 10:45. The sign at reception showed that staff would return at 11:00. The main door (revolving) did not work and had a glass panel replaced with plywood. All the windows were dirty. The reception area looked nothing like the sparkling clean photo here. The police came by looking for the reception staff person and then left. A man showed up at 11:20 and said that he was just called in to work. While we waited, my husband found another place closer to our final destination in Santa Rosa. So at 11;45, we put our bags back in the car and drove another hour or so north. To say that I was disappointed, is putting it lightly. I would not recommend this property.

The carpet is dirty, and the bathroom ventilation is dusty.

When i arrived there was Noone in the lobby. I had to call someone fro. A number posted on window. Area is not great.

Hotel needs a major renovation. At night the area is very active and lots of shady stuff going on around the property. Not family friendly.

This property was very old and run down. The room smelt moldy and the carpets and chair looked and smelled like they hadn't been cleaned in years. I didn't even feel safe leaving my luggage there much less staying the night. Aftet a brief walk through, I immediately returned to the front desk and asked for a refund and proceed to find another hotel.

Not like what you see in the pictures. I thought property was abandoned when I pulled up. Carpets where bunching up, lights in bathroom were burned out and toilet seat was holding on by one bracket. But staff at the front desk were nice.

The bathtub kept clogging up, and the towels were dirty, the ac kept spraying out white mist.

I like the fact that it was convenient to a lot of stores around and to SFO but I didn't like is that the outside property was like just like gold and like I don't know it needs to be upgraded

Marijuana smell entered through bathroom vent from unit below (121). Also, upon check-in, I verified the Expedia quoted rate, staff acknowledged it’s the same. But the paperwork I signed showed “0”. I was told the rate will appear on receipt after checkout. During checkout another staff Florence couldn’t provide me with an itemized receipt. It showed “0.00”. He struggled for 20 minutes. I asked the manager Karen to contact me. After 4 hours I was contacted via email and a phone call. The taxes on receipt was much higher. She informed me to contact Expedia! She claimed she had no knowledge of my complaints about rooms, as her staff didn’t inform her or recorded it! An awful experience…

Listen… this place is not it. As soon as we pulled into the parking lot and drove past some of the rooms, we instantly got that creepy, horror-movie vibe—you know, the kind where you scream at the screen, “Why would they even stay there?!” That’s exactly how we felt. My daughters were terrified to even get out of the car. The pictures on Expedia? I don’t know where those came from, but they definitely weren’t taken here. Nothing about this place matched what was advertised. I would have never booked this dump if the photos had been honest. Looking back, I should’ve trusted my gut when I got an email before check-in saying none of the amenities were available. That was the red flag I ignored. Believe me, I will absolutely be disputing this charge with my credit card company. This place needs to be removed from all booking sites. It’s unsafe, misleading, and disgusting. Stay far, far away.

The hotel was room was very small. The heater didn’t work as well. The area around the hotel was ok. The hotel looked very old. The ice machines didn’t not work either. In all not the best experience. I wouldn’t start

Everything was up to par except horrible lighting in the room and no hot water

Free parking but it was a motel setup not a hotel - wrong description

It was horrible. So Dirty, spider webs everywhere, no hot water. No microwave. Bad customer service.

I wanted to like this hotel. Our room was cute and the beds were comfortable - but there was no hot water, apparently in the whole hotel! There is a room deposit that isn't returned when your stay is over but supposedly ,5 days after you leave. The floor rug had countless bumps and lumps. One of the bath towels had grease all over it.We only stayed 1 night - you can live with anything for a night, but I won't stay here again.

I enjoyed my 2 days there

Very cold location. Didn’t like that there was hardly any hot water.

DEBEN REEMBOLSARME 100u$s a traves de mi tarjeta PREX. ES ILEGAL LO QUE ESTAN HACIENDO

Just dirty and lights didn’t work

This place is terrible. Our key card would work on and off. One time when my husband was trying to get in the room, the key card wasn't working. They have security who walks up and down during the day. Really he spends all day talking to the people that stay there. He opened the door for my husband. Made us wonder if he just opens doors at any time. The final straw was when we came to the hotel around 11:30 pm. Our key card wasn't working. There was no one working the front desk. The after hours number, no one answers or returns calls. I'm still waiting for a call back and it's been almost 2 weeks. I take medication and use an oxygen. I couldn't access either because we couldn't get into our room. This is detrimental to my health. We had to pay and stay in another hotel.

Dirty, no hot water for shower. Do not come

It was a very convenient place to stay. The bed was very comfortable. TV had only 4 channels, 3 ESPN and Showtime. No news channels or regular channels. That was disappointing. Other than that, I would stay there again.

Honestly was a little disappointed, the area is okay but the place felt not very clean. Also the AC unit wasn't working, I didn't make a fuss since I was only there for a few hours, I'd say only get this if it's last option

No alarm clocks in the rooms and no wake up service. Should put that in the ads. Carpet was disgusting, was afraid to take off my shoes. No hangers at all in the room I had last week, room 301. Deep pot holes in the parking lot on the 300 side.

Cons: the main issue is the dissonance between what the website shows the property to be and what it looks like in person. The main office building is run down, dirty windows with broken blinds visible from the outside, as if the hotel is abandoned. The revolving door is blocked with a wood panel, very similar to what you’d see in a post apocalyptic movie. None of the lights were on in the main lobby, which was super eerie. Getting to my room, I walked into a space that hasn’t received much care in a while. Stained and discolored table surfaces, peeling and patched over ceiling cracks, and smeared paint stains on the front door’s inside. The best thing about the space was the recently updated bathroom area. Everything else, including the musky smell that was likely coming from the hvac unit, did not match anything from the property’s website. To be clear, I’ve stayed at budget places before. There’s presumed value adjustment for the nightly fee, which is all fine. What I’m describing is very clear false advertising to what’s actually presented upon arrival. I wish I could submit my photos with this review, but it’s unfortunately text only.

Would not recommend. Upon arriving at the hotel, the surrounding area and exterior looked a bit sketchy, but we decided to give it a chance. That turned out to be a mistake. The first room we were given had bed sheets with hairs and stains, and the toilet seat had visible poop marks. We requested a new room, which was only slightly better. The floors looked like they hadn’t been properly vacuumed, and we found more hair left in the tub. The final straw was that the shower only had cold water, even after letting it run for a while. Sadly, this stay was so bad that we ended up canceling after just one night.

Man from reception

Just needed a few hours stay for catching a flight next day. Was in a quiet neighborhood within 3 miles from the airport and was worth the price - nothing fancy. The room was clean but no microwave and less amenities but was under $100 after taxes from the usual $200-$500 daily San Francisco rates. Hospitality was decent it was past midnight and the hotel clerk called first. Clean. quiet. And comfortable bed and shower with bathtub made this place judged good place to stay when traveling to SFO. However I wish they had a thicker blanket because it was a bit cold at night,

Immediately checked out after seeing the room. When we walked into the lobby, no one was there to help us for about 8 minutes. It smelled like cigarettes. Then after walking into our room, it reeked of marijuana. The lights weren’t working properly and kept flickering in the bathroom.

Park Pointe hotel is false photo; not real displayed photo. Not honesty hotel. Pls do not stay at this hotel. Sincerely, Peter La

Overall dirty

Room smells like a dust. Key one 1 that works. Slow response

Good

Yess , so terrible

I slept one night and checked out the next morning and they are trying to charge for two more nights. I also have a rash on my shoulder maybe from bed bugs...ugh...

The important thing in a hotel is water. I was really upset that the water was not hot.

Rooms are small. A Laptop is bigger than the TV given in the room. The water does not get hot. The room was terribly dirty when we arrived. When asked for more towels they never arrived. The hotel is attached to a restaurant that had rats crawling by the dumpster outside.

The property is falling apart. You are welcomed to a revolving door that is roped off, another door which is broken and blocked off, and finally one small door that is not automatic to roll your luggage through. The check in was fast but it was enough time for me to see all of the peeling laminate from all the counter tops. When I entered the room, I found rodent droppings on my bed and a blood stain on the bedding and walls. I immediately booked another room elsewhere and left. I did not feel safe at this location

I checked in at 7pm went to get something to eat came back at 1030pm and our keys were not working. Came to get keys fix and no one is at the front desk. Been waiting outside for almost 4hours. There also five other people here. This is embarrassing

Advise any travelers not to book this hotel or you maybe lock out and not able to check in.

This place does not look like a hotel.

The cleaning staff was unfriendly the room had leaking bathroom no hot water to shower a heater that did not work only blew out cold air. None of the four ice machines worked.

I didn’t like there anything. I just start there 1 hours and left. Its worse hotel ever I had it. Don’t call this hotel it’s worse then Motels

No towels, never answered the phone, not friendly, dirty

GUESTS ARE NOT BEING INFORMED WHEN THEY CHECK IN-THAT THERE IS NO HOT WATERA FOR GUESTS AT ALL -ALL YEAR LONG. GUESTS PAY FOR A NICE HOT SHOWER. GUESTS WITH CHILDREN ARE OUT OF LUCK ALSO. THE WEATHER IS GETTING COLD .