Hampton Inn & Suites Snellville Atlanta NE

Good location Good breakfast Charged 45 plus taxes and feee to check in 1.5 hours early. Ridiculous.

Exceptional

The rooms were very nice and clean and all expectations were met. Would stay here again for sure

Very kind staff

I was disappointed that the pool was not open yet as the temperature was in the mid 80s. Everything else was perfect. Great location to everything.

Bottled water for the room was not provided

Bottled water for the room was not provided

Superb

Clean rood breakfast was excellent.

The Location The one sliding door between the closet and the Bath. Not enough privacy, or enclosure to muffle the noise.

The one sliding door between the closet and the Bath. Not enough privacy, or enclosure to muffle the noise.

Overpriced!

Super friendly staff and facility was spotless! Overpriced!

Room,breakfast and parking were great

Melissa was amazing!

Everything was great NA

NA

For the $200+ per night rate you do not get daily room refresh. At least they could empty the trash and make the bed. Is that asking to much.

N/A N/A

For the $200+ per night rate you do not get daily room refresh. At least they could empty the trash and make the bed. Is that asking to much.

The mattress in 420 needs to be replaced.

N/A N/A

Cleanliness and location Cost

Cleanliness and location Cost

Short stay for us. Room very comfortable. Staff friendly. Did not eat breakfast as we had to leave before 6am

Carpet in the room needed cleaning

Everyone was kind Carpet in the room needed cleaning

Exceptional

It was a very short day, checking in after midnight after a special family function. But we found the staff friendly and welcoming. Our rumor was ready and very clean and comfortable!

Many amenities for the price. Convenient walk to restaurants, shopping and large grass outdoor space to enjoy the morning sun and exercise.

Very nice and clean hotel. Staff was very hospitable and friendly.

Very nice and clean hotel. Staff was very hospitable and friendly.

Loose fitted toilet seat and sink faucet.

Room was large and spacious. Bed was a bit to firm for me but room was nice Location and room size

R a c didn't work, so it got really pretty warm at night. They apologized and said they would get maintenance on it. The staff was very responsive and

Good place to stay for one night. Clean & comfortable. Staff was grirndly and efficient.

I was charged for water which I never authorized

Excellent rooms and service.

Everything was great!

The location was good for the family event we were attending. The hotel and the rooms looked nice and updated. I liked that the rooms were not carpeted. Though the various hotel staff were professional and polite in their interactions, they did not come across as very warm or welcoming; they barely smiled. Also, the blanket on the bed was stained and the quality of the breakfast was not all that great.

No bath towels. Faucet loose. No hand soap.

everything was great.

Very good. No complaints at all. Would definitely stay there again if I was in the area Nothing

beds were on the hard side for a Hampton Inn since I have been to other Hampton Inns and they were alot more comfortable - also, maid did not clean room one day and we definitely did not have a "do not disturb" sign on the door...

Very clean

Nice and cozy

Location Breakfast Fitness center Door handle was loose

Location Cost Door knob loose

The hotel was very clean and staff was excellent.

Spider in shower!

yes

The staff was great! My room was spacious. Bed was comfortable.

Everything was fabulous. Spotless room, spotless lobby and buffet area. The gentleman who checked us in followed up with a call to make sure we were pleased with the room. Everyone friendly.

Room was nice, many new features. Will stay there again. Very convenient to Piedmont Eastside Medical Center.

I don’t have any complaints. The breakfast delicious. Other Patrons were very nice. No problems, none whatsoever.

Clean room and amenities was great and staff was great too.

Staff was friendly and professional.

Very friendly staff. Room was clean and service was good. No issues with parking. Close to food and shopping

Clean room…perfect experience

Great stay

The location was central to what I had to do. It’s a great property I wish I had the time to enjoy it.

Good stay

Staff was freindly and made our stay amazing.

It was clean I reserved a suite for 5 and only got a room for 4

Yes breakfast was fresh and area appeared safe

Room was wonderful but smelled a little stuffy

The lady who checked us I. Was very groans helpful- can’t remember her name. Luv the fridge and microwave in the room. Quiet property.

Great location

Great hotel with friendly staff!

Paid $250+ for 1 night. First visit. Multiple loud disturbances, repeated slamming doors, yelling in hallways, in the middle of the night, 12am, 1a, 2a. Got up from bed and notified front desk multiple times. Hotel desk rep replied "if you can't sleep then maybe you should leave and go book a room at the motor lodge." I requested a refund. He said no/can't because booked through 3rd party. Can Hotels.com provide a refund or at least full credit/voucher for a future booking?

great property.

.

We chose to stay here due to the convenient location and closeness to the medical center as we had an early next day surgical appointment. The front desk person “Kiki” was so welcoming and friendly. Check in was super easy and quick and free parking just outside the front door. The room was clean and well stocked and suited our needs. We would recommend this location to anyone that needs a place close to the hospital and medical offices.

No complaints everything all rights

See above! Only issue was TV remote was missing. I called front desk and had one brought to my room in 5 minutes. I liked the large rooms and the cleanliness! Breakfast was good as well.

All professional!

Not really to sure about the area around the property. Just came in that night to stay for surgery at Piedmont Eastside Hospital, great location for that.....should market it that way!!

Our check in process was quick and the gentleman at the front desk was extremely friendly. Our room was clean and we didn't have any problems during our stay. The breakfast had many options and the staff kept everything freshly stocked through the end of the dining time. Coffee was also available throughout the day. Plenty of parking was available as well.

I did not like the comforter/blanket and the pillows. i understand this maybe a general manger/ district operator responsibility but the primary purpose of choosing any hotel is to have somewhere comfortable to stay. so where we rest our head literally should be a priority focus

Floors in the room could be cleaner and you cant close the blinds but otherwise great stay.

The staff were very nice, helpful and professional. The room smelled when we entered....the carpet needs to be cleaned

The hotel was nice, conveniently located and the staff was accommodating and professional.

I stay at the Hampton Inn Suites every year when I visit my mom. It’s always clean and convenient as far as a lot of restaurant choices. It’s 45 mins from the airport and staff is always friendly. Complimentary breakfast is always a plus and coffee is available throughout the day. Looking forward to my stay next summer.

It was close to shopping and food. Clean and very nice staff

There was never enough staff on duty. Housekeeping didn’t come our entire stay. When we needed towels or toilet paper, we had to go to the front desk and get them ourselves. We didn’t have any body wash our entire stay. They promised they would refill it, but it never happened. Overall the hotel was fine, it just seemed they were understaffed.

I stayed here to go to a funeral in the town. The staff was EXCELLENT. Rooms were very clean and comfortable. Everyone who works there is so nice. We enjoyed sitting in the lobby, visiting. Also, breakfast was good and varied.

Room was not ready until after 4:30 pm and was not told that I needed to check in to get my room keys before 10:00pm

Not a fan of the barn door for the bathroom or that we couldn’t close the drapes over the sheers on the window(there was a street light shining through the window) we had to use a chip clip to keep the draw the drapes closed. Other than that, the room was very clean and comfortable and the staff was extremely friendly and pleasant.

Nice stay everything around very convenient

All was just fine.

The room was not serviced during our stay. There were other things such as; No tissues No shower gel No towels I got some of what we needed from housekeeping but the room way never cleaned

We enjoyed our stay. The staff was friendly and accommodated all of our needs.

It was new and the service was A+.

Close to restaurant such as crackers barrel Freddy's and out back all within walking distance and home depot

I had a great experience. The room was very clean, modern, and the AC was cold. I took advantage of the breakfast to help me get to my conference quicker. I enjoyed the gym. Overall, I would recommend a stay at The Snellville Hampton Inn.

Bed was comfortable

Very clean rooms. Cleaning services are not everyday. That is the only issue i had

Would like larger coffee cups.

We stayed here after a house fire and the location was everything my family needed after losing access to our home. A soft place to fall after a traumatic event.

The cost of this stay was exorbitant in comparison to what was offered. Although this was a newer building, at least two of the outlets had plugs that didn't work. One of these plugs was where the fridge was plugged in, so it was not working when we arrived and only worked when turned up to full blast. Additionally, while it was nice that the accessible shower was spacious and had a seat that could be lowered into place, water got all over the floor under normal use due to the short curtain. Only a normal, small floor towel was provided so the regular towels ended up having to be used in addition. The bed felt equivalent to a fold out couch, and the walls were paperthin -- my husband commented that he heard someone nearby's alarm before hearing them get up, pack their belongings, and then leave, not to mention hearing everyone getting breakfast down the hall. We stayed at a budget inn the next day out in Helen and it was at least a quarter of the price and although it wasn't as new, the bed was more comfortable and they provided Google TV instead of crappy cable like this hotel did. We will not return or recommend this location to others.

See above

Excellent fitness center with weight machine, free weights, treadmills, ellipticals, foam rollers, yoga mats--we went every day!

The room itself was nice, however I did not have any towels in my room upon arrival. In addition, after a long travel, I had to go downstairs to get some because the Desk Clerk informed me, he was the only one attending the desk.

Amazing stay from front desk to breakfast

Got a room with 2 double beds and both were uncomfortable and noisy

No one mentioned you have to be over 21 to check in.

Near everything

Hotel lobby was very clean, staff was kind and curteous. Hotel was quiet, rooms smelled wonderful and clean.

Staff was nice. Property and room was clean.

They have to be careful about everything. When I asked for my receipt upon checking out, the address below my name was incorrect.

Very clean

Front desk staff was very accommodating. The hotel might be a three-star because of its size, but the overall service made it a five-star Hotel.

I got hurt with a broken barn door.

Walkable to shopping and restaurants

Excellent location. Stay was amazing

Great experience!!

The area was nice. Our room was never serviced while we were there. The phone and tv were broken, we alerted the front desk but they were never fixed. We did get more towels, so it was kind of a mixed bag.

The beds were terrible. me and my wife were sore and couldn't sleep comfortably during our stay. Our room was on the front side and the traffic noise was terrible! I left something in my room and called back shortly after signing out to see if it had been turn in, no help. Called the next day and spoke to the manager and he had no idea what I was calling about. He said he would investigate and I am still waiting. The item was a book but I wonder had it been my wallet or wife's purse, would I still be waiting after a room turned over and the tip I left there still be there. Just saying, honesty goes a long ways.

Pretty nice room and services.

I called the hotel twice to let them know that I was unable to arrive on the first night of my 2 night stay due to travel conditions and governmental advisories. When I arrived the next day, I was informed that my entire stay was cancelled and I was forced to pay for the room again. The staff the night before never mentioned this. Both Expedia and Hampton refuse to refund my money for the one night. I wasn't even asking for a refund of the first night but to pay for a room twice for the same night is ridiculous

We are very glad to find such a gem nearby

Brand new place, comfortable rooms, and staff was terrific.

Very clean and comfortable room- pet friendly yet no indication of that

Good stay.

Tesla charging

Spotlessly clean. Very attractively decorated, Comfortable bed. Very nice selection in the complimentary breakfast. All staff were very pleasant and friendly.

There didn’t seem to be enough towels and bathroom linens. We had to request new face cloths everyday and were always told “they are in the wash”. You would think a four day stay would offer more than a single face cloth. Otherwise, the room was lovely and the staff were wonderful.

Quiet

I would highly recomment this hotel to my friends and family if they were to visit Georgia

I COULDN'T BELIEVE THE HOTEL WAS THAT CLEAN FROM TOP TO BOTTOM

Easy access, quiet and clean and very professional staff

Room was not cleaned and towels an washcloths were not replaced when we exit the room. It was not easy to find staff when I needed assistance. I had to solve the issue myself or holler for them to find their location.

Clean outside, well kept landscape.

Everything was great just the floor in our room was not swept and no bags in the trash can.

Gloria at the Front Desk was very warm and Krissy, also an FDA, was professional and efficient.

However, the beds are not comfortable. The A/C unit runs loud all night. Makes it hard to get a good nights rest. Overall, very clean that’s a plus..

I was very please with my stay.

The hotel was really nice and it led to us having a great day

Staff are not friendly and not helpful. The rest is just ok

Everything was fine

The staff were friendly & approachable.

Very clean property and the room was clean and looked to be newly renovated. A great experience.

parking for bus. Making another reservation now.

Also, One of the bed in the room was very squeaky and noisy. I didn’t like the smell of the room, but it was clean, the hotel was very clean, and the breakfast was commendable.

Everything was great except for the shortage of washcloths.

The staff is top notch, everyone is friendly and professional!

I've stayed here several times and this stay was the norm; absolutely great room and the staff was awesome

Great stay!

Property was clean and tidy. Friendly and helpful staff.

And always a clean room. One thing i would add is turkey sausage for breakfast

Quiet area and convenient to where I needed to be. Also staff was very informative of area dining. Nice room and just nice accommodations.

Here overnight for a wedding, our stay was great.

Very friendly, quiet and safe.

I enjoyed my stay just wish they had non-pork options during breakfast

but i was in my room and they just opened the door then said sorry when they heard me there was no knock or anything saying it was housekeeping for me that could’ve been very dangerous. but overall everything was nice and there was hot water.

The staff were awesome. Very helpful

Overall good except I was told housekeeping is every other day which was not done. I had to go downs myself to retrieve some clean towels and tissue paper cause the box was empty.

Comfortable room. Great breakfast.

My issue was that there was not enough handicapped parking available. Otherwise my stay was comfortable. The surrounding location of the hotel was great.

I like the quietness of the property and the room, but what I dislike is that they didn’t clean my room for the three days that I stayed there and when I called the front desk, someone just came and took the trash and the used towels and gave me a new ones that is it. The toilet bowl was dirty from Thursday evening till I left this morning. Yesterday I requested for one hour late check out and I was turned down. When I was leaving, I reported to the lady at the front desk and she was nice and rendered an apology, BUT WHEN TRUST IS BROKEN SORRY MEANS NOTHING. Thanks 🙏

Love the full breakfast. Love the pool and love the fitness room

Very close to restaurants within walking distance. We enjoyed our stay.

Clean hotel

Everything

Breakfast was good and the friendliness of staff.

There was blood on the sheets and hair in the bed, so obviously the sheets weren't changed. the staff was very rude. I will not stay here again

Staff great

I recently had a terrible experience with this hotel in Georgia. I traveled from New Jersey and was shocked to find that the hotel did not have my reservation, despite booking through Expedia. Expedia was extremely difficult to contact, and after hours of trying, they could only offer me a room at another hotel an hour away from the wedding I was attending. I ended up staying at a subpar place because all other decent options were sold out. It's baffling how a business can operate this way without having emergency accommodations available. That was just the first night. For the following five nights, despite assurances from Expedia, my reservation was still not processed. I had to pay out of pocket to stay there. After speaking to multiple representatives at Expedia, no one could help, and my reservation was never pushed through to the Hampton Inn. Expedia, you seriously need to fix your systems. As someone who frequently books getaways, this was my first truly awful experience. The anxiety of potentially being without a place to stay and the lack of resolution from the company I trusted was incredibly disheartening.

I ended up staying at a subpar place because all other decent options were sold out. It's baffling how a business can operate this way without having emergency accommodations available. That was just the first night. For the following five nights, despite assurances from Expedia, my reservation was still not processed. I had to pay out of pocket to stay there. After speaking to multiple representatives at Expedia, no one could help, and my reservation was never pushed through to the Hampton Inn. Expedia, you seriously need to fix your systems. As someone who frequently books getaways, this was my first truly awful experience. The anxiety of potentially being without a place to stay and the lack of resolution from the company I trusted was incredibly disheartening.

Upon checkin we were told that housekeeping would clean the room every other day. We stayed 6 nights at the hotel and housekeeping only came once and they only came because I called. When I called, I was told that we were not on the board for the day. And when they did come, they did not leave any towels. I had to call every other day to request new towels.

Great room