Hampton Inn & Suites Nashville-Smyrna

Everything was great except the outlets were a pain most would not work or the plug fell out

Exceptional

Hate to leave low reviews but also gotta keep it real. This hotel is looooong due for renovations and upgrades. It feels basic and looks old....Definitely not keeping up with the times/ all the newer hotels that are popping up. The furniture is old, the carpet is dark, old and ripping in some places. The bed skirts were not the rt size...dragging the floor, stain on the duvet, water pressure in the shower meh. The TV was nice size but limited channels and did not offer "smart" options to hook to apps. Not sure if it was my charger or the outlets but charging phones and devices were a struggle. The positive- the staff were friendly/good customer service. Location near shopping with several food options. The bed/mattress was loud but we slept well. Bottom line, I would not stay there again. Especially when there are options.

Parking lot as easy. Breakfast was nothing special

Good

Room was very clean, staff was extremely friendly. Breakfast was yummy, coffee was always full and WiFi worked great. Would stay again!

The hotel staff were very friendly, the breakfast was adequate (the scrambled eggs need improved or offer an actual salsa to flavor them up), parking was great and the hotel seemed clean. Didn’t get a chance to check out the pool. No real complaints.

Cash at snack bar. Not card only.

We asked to be moved to a different room because the carpet was disgusting! Many large stains. Other room wasn’t much better. They need to have the carpets cleaned

Great location—in my opinion, you couldn't ask for a better one—with excellent dining options nearby and close to the airport and Nashville I’ve stayed at this hotel many times—admittedly on business—practically since it first opened, and I’ve always been satisfied, which is why I chose it for a special anniversary trip with my partner. However, the condition of the rooms I found there really saddened me; it looks as though they’ve stopped investing in it and it might soon close down. I was very sorry to see this, because I’ve always been happy to return

Exceptional

.

The breakfast was pretty descent and the staff was really friendly and helpful

Nothing Horrible experience with staff at reception especially manager Shelby I had a problem with my reservation and I needed to get the invoice from the reception and manager Shelby was extremely rude and unhelpful . Horrible experience do not get in this hotel

Bad

Nothing Horrible experience with staff at reception especially manager Shelby I had a problem with my reservation and I needed to get the invoice from the reception and manager Shelby was extremely rude and unhelpful . Horrible experience do not get in this hotel

Staff was awesome.

Excellent breakfast. Pool open til 11! Good fitness center. AC unit in our room was loud.

Awesome front desk. Very friendly and helpful.

Awesome front desk. Very friendly and helpful.

Nice breakfast and clean room.

Amazing staff Pool was too cold

Amazing staff Pool was too cold

Exceptional

Location was good. Close to Family. My first time staying there was 16 years ago. The breakfast area is showing where on the chairs, somewhere rickety, breakfast was somewhat sparse.

Location was good. Close to Family. My first time staying there was 16 years ago. The breakfast area is showing where on the chairs, somewhere rickety, breakfast was somewhat sparse.

Parking easy; felt secure; room clean

Shops nearby!r

Superb

Friendly service

Front desk was extremely kind, helpful, and on top of things.

Front desk was extremely kind, helpful, and on top of things.

Six of the outlet plugs in the room did not work.Also , when I wanted to watch television , I had to call downstairs to get the men at the front desk to come up and program it. That was very awkward since I woke up in the middle of the night and wanted to watch television. In addition, it was extremely noisy at 6:30 in the morning.Doors were slamming , people were yelling in the hallway , and it was very, very disturbing. I had driven 12 hours the day before and was looking forward to a great rest.And I did not get one. I am a Hilton member and always stay in Hilton properties when I travel, and I do so very frequently , but at this particular Hsmpton , I will never stay again. I hope this isn't the level of comfort that's offered at Hampton Inns nowadays.

The front Desk was very friendly and helpful. Six of the outlet plugs in the room did not work.Also , when I wanted to watch television , I had to call downstairs to get the men at the front desk to come up and program it. That was very awkward since I woke up in the middle of the night and wanted to watch television. In addition, it was extremely noisy at 6:30 in the morning.Doors were slamming , people were yelling in the hallway , and it was very, very disturbing. I had driven 12 hours the day before and was looking forward to a great rest.And I did not get one. I am a Hilton member and always stay in Hilton properties when I travel, and I do so very frequently , but at this particular Hsmpton , I will never stay again. I hope this isn't the level of comfort that's offered at Hampton Inns nowadays.

Yes room was very clean

Very nice staff and hotel. Great.

Most of the stay was fine. Had a little mishap getting charged for both rooms for both nights. My guests in the other room checked out but the front desk did not register this and by the time I found out it was after their allotted time. Outside of this the rest of the stay went off without a hitch. I would recommend making sure you have confirmation of your checkout even if it is not you doing it or they will charge you and there is nothing you can do about it.

Exceptional

Staff at the front desk are amazing. Sooo friendly and actually remember us and we only visit 2 times a year. Everything was fine! Room was clean, spacious and they even send you a text to see how everything is going. Also, the front desk offers you water, soda and cookies.

The room was great. Front desk person was very helpful. One peovbkem was the fire alarm decided to go off at 5:30 am for no reason. Assuming it was faulty. Would stay again though

Location The room was small

I stay here every Thanksgiving. Rooms are really nice and clean. Very quiet. My only complaint is that the room doors slam shut. So that can be really loud.

The room was spotless and the staffs are very helpful and friendly.

Great customer service and clean place

Very accommodating staff

Yes

The room's condition was poor. There were noticeable stains on both the floor and the couch, and I even found a centipede in the showe.

Loved it

Average Room was in need of update and deep cleaning. Stains on furniture, mold in tub, carpet torn , curtains ripped

Quality hotel. Awesome experience.

We stayed one night for baseball w 2 dogs. Probably one of the cleaner hotels and the beds were great. It was quiet and the breakfast was good.

The staff was wonderful.

Place was clean, good location. The bed in room 321 was very worn out. During my 3 night stay, I slept very little due to the age and condition of that bed. Not very restful at all. I am also disappointed at the "6AM Breakfast" that they offer. I was there each morning at 6 AM because I had to work early, and each of the 3 days, the breakfast was incomplete. Zero fruit on 2 out of 3 days, no waffle station ready to use on any of my 3 visits, no muffins or pastries on 2 out of the 3 days, and the biscuit/gravy option was only ready once. If you are going to offer breakfast, make sure it's ready when advertised, not partially ready. Its not like Hampton Inn accepts partial payments for its rooms. This was the worst Hampton Inn visit I have experienced in many years. A word of advice: if your breakfast server is struggling to get everything ready, have the front desk clerk help her out with teamwork. It seemed to me like the front desk lady was sleeping in the back office on the day when I checked out. She literally walked out rubbing her eyes and yawning, but only after the gentleman out of uniform walked around the corner to wake her up so I could get my receipt.

The staff was wonderful! Very friendly and helpful!!

I only stay at Hampton hotels, and the Hampton at this location was one of the worst I’ve ever been in! The only thing that was good about it was the gentleman who checked me in… Other than that, it was strictly downhill. First the air conditioner, wooden quit squealing, the temperature got up to 73 finally made it down to 71 and never got cooler hovering at 72 even though the thermostat was set at 66. I have asthma so that was unacceptable in my room! The outlets in the nightstand in the USB and the nightstand did not work! The wall plug near the window sparked! The girl at the front desk the following morning, when I checked out the young blonde, literally brushed off my complaint as though oh OK we’ll have somebody look at it… As though it was a passing thought! I’m floored, and in all honesty, considering the conditions of that room, and how bad of a night I had due to all of these things that should never have been rented to customer with them in the shape… I will never be staying in that area at that location ever and I am back-and-forth to Florida constantly!! Someone should actually call the building inspector and have them check out those rooms cause they can’t be the only one that has that kind of an issue!!!

This is my second stay here and the staff is just fantastic and personable. Really helpful and friendly.

I actually booked this for my older parents while we were attending the State 11-year-old Little League Championships in Nolensville. They really enjoyed this hotel, and it was very convenient for them to go back and forth to the games.

Friendly staff

Staff was very helpful and friendly

Super friendly check in!

Staff was wonderful along with being very helpful

Water all over the floors ever time I was at the elevator and the TV was turned to dark shaded so hard to see and the hot water was just lukewarm and wore out pillows on the bed and very thin towels

Very easy to get to and restful night sleep

Andre and April were exceptional and very welcoming upon our arrival. I am definitely coming back here next time I take a trip down to Tennessee. You don’t really come by people like them. -amazing customer service -comfort - clean

Me and my friends had a pleasant stay. The hotel offered everything we needed for comfort and quality and we were not far from other activities like shopping.

Nice, quiet, clean

Enjoyed my stay.. Quiet, clean and the room was nice and spacious! Will return again! Thx Andre.. Your welcoming personality made it even better!

Most areas were clean Room curtains were torn and hole in cabinet by the in room fridge. Breakfast area was not clean- tables not cleaned off after people were done eating- did not appear to have anyone working in breakfast area. Saturday morning there was a large crowd and most all breakfast items were gone at 9:00 and they were supposed to serve until 10:00. Appears to have some management issues and maintenance issues.

The power outlets in between the beds did not work.

Ise la reservacion y ni me dieron mi habitación, perdi el dinero

Special Thank You to Mr Andre & Mrs Mary for their kindness & assistance. Highly recommend this hotel.

Suite perfect. Hospitality a joy

Everything Was Great

people are very nice

Not so good stayed on 3rd floor and the AC on the floor didn't seem to work. And the room AC could o ly ne felt if you were in front on the I units

Stopped on the way to see my brother. Was sleeping when at 12:30am was woke up by pounding on the door. Something about the check in process. Was unable to go back to sleep, so I checked out about 1:15am to continue with my trip. Not a great start to a trip.

Parking lot coyld use better lighting

Toilet ran non stop other then that ok

Just right for an overnight stay during a road trip.

The breakfast and friendliness of Mary at the front desk was great. The pillows were rather small but that isn't a huge deal.

I have stayed at this hotel many times. The room was clean and very spacious. All the people were very nice and Friendly. They are always there to help.

Na

Roach on the floor in the breakfast area

Very nice

Kitchen and breakfast ? Horrid. Dude was not good and missed everything. Waffles. No syrup our. Had it. Just forgot. Out of all bread the 2nd day because of a full hotel from basketball teams staying.

Staff at this hotel is excellent

The staff was wonderful. The facilities were clean and very comfortable.

They barely had any breakfast foods. Never replenished anything. Very limited selection.

Customer service was amazing. I will be booking here next time I visit

Heating unit....keep resetting to lower temperature

righy off interstate

Staff was wonderful. Checked on us after we got to room to see if we needed anything. Rooms were clean and comfortablle

Clean and close N/A

Both my coffee maker and phone didn’t work in my room. Otherwise, lovely stay.

Checkout was easy

All staff members were kind and helpful. The breakfast was OK, they had hot options but not a large variety of cold options. 2 kinds of cereal to choose from would have been nice. The main areas were well kept and clean. The rooms were spacious but not as clean as I'd prefer. When we arrived Our room was only 58° and took several hours to warm up. Our TV didn't work - we couldn't get a single channel in and the toilet stopped flushing the morning we left. The beds were comfortable and the water pressure in the shower was great. Maybe we got a dud of a room but it was enough that I'd choose a different location if I were in the area again.

Found out at check-in that pet friendly meant pets are ok with a $75 non-refundable deposit. Surprise!!!

Awesome staff. They made my visit.

The staff was pleasant. The bathroom and bedding were clean but again showing wear and age. Overall it was an average hotel but would not choose to stay there again.

Ok as expected

All good

Excellent hotel and staff! Really comfy and great rooms, and an excellent price!!

The breakfast was poor. It could be greatly improved

Heater was very loud and did not regulate the temperature.

I think it was a very place for the price.

It was as expected. The the breakfast was decent the last morning we were there. Things were not warm through, but it’s expected for a hotel free breakfast. The pool wasn’t as clean as I would like it but serviceable we did a handicap room and it was spacious enough for us and two babies when we arrived at the hotel, had a broken ice machine and had a bag of ice in the back if we need some after that, they made us shop to the hotel next-door to their ice machines that partner hotel, so that was an issue. It was a holiday weekend but they should have had it fixed or a better solution.

It was a great stay and a quality experience. I would stay here again and recommend it to others.

From check in to check out my stay was great!

Kind helpful person at front desk

More breakfast options

Location

Staff was great

Location was great!

Clean! And welcoming staff. Had an amazing check in. All my request were made!

Did not like seeing a cockroach in my room the morning we were checking out.

Our bed was super comfy. Loved the products in the bathroom. Front desk personnel were very friendly. Our toilet kept filling & flushing on its own. The a/c unit had a loud rattle.

Had a great experience.!!! The staff was super friendly and helpful. I got a flat tire and they all went above and beyond to help me and my family. Thank you.

Everything was just right

The staff is inviting and very helpful. Our room was so huge and clean. The property was just amazing.

Otherwise, hotel was clean and staff was friendly.

Very nice staff and clean accommodations. Quiet room and comfortable bed!

Quiet clean and friendly hotel!

The place was great friendly workers and the best breakfast at a hotel that I ever been too loved it keep up good work

Zero complaints about my stay. From an early check in to breakfast prepared daily. Would highly recommend and would stay here again!

Friendly staff.

Stayed there the last two years during the same time.

It was very clean and quiet. Staff very nice.

Excellent

This property had everything we needed. The toilet tank chain was getting stuck so the tank would not fill, but that was an easy fix. There was water in the lobby and they had fans running to dry it out. Also, not sure what was going on but when we returned from getting dinner there was a large police presence in the area and two officers in the lobby. I definitely felt safe!

Great proximity to highway. Bed sheets, carpet and bath floor mat were dirty. Entry floor inside hotel room leading on to the carpet was sticky.

Besides the water but getting hot in the shower all was great . Staff was friendly

This property was not at the standard I expect based on other experiences with Hampton. The overall property needs maintenance and upkeep: holes in curtains, carpet stained, shower drain clogged, grass overgrown, etc. Everything else was just eh- avg.

It was just okay. Clean for the most part. Crumbs were under the ottoman from previous guests. Electrical socket in bathroom didn’t work. The staff was very friendly. I reported it and they said they would get right on it. The beds were clean but VERY soft. The free continental breakfast was one of the best I’ve seen at a hotel at this level. HOTELS.com needs to list extra fees, such as for pets. It’s on the hotel website but not here. $75 per pet! Finally, if you’re going to advertise your hotel as pet friendly, please keep your grass mowed. It was extremely long all around the building and made it difficult to walk a small dog.

Rooms were spacious and very well appointed. Front desk staff very friendly.

We had a great stay! Last-minute booking but everything went well. The nice front desk lady gave me a room away from the elevator and people and she did just that. We were able to get good sleep because of her. We would stay here again.

Staff was friendly and helpful. Hotel was easy to get to.

Literally had a wet carpet from a noticble leak in the ceiling. Breakfast ended at 10:00 am, I got there at 9:00 and there was basically nothing left and looked like a tornado hit the food area! Made my concerns aware at the front desk to no avail.

Convenient location and restaurant within walking distance

The staff was great but the hotel wasn't as clean as it should be. The front desk acknowledged my concerns but did nothing. Hampton Inn customer service was no better. The carpet was stained and sticky and it had a smell. Disappointed

Friendly staff, easy check in/out, extremely clean. Excellent breakfast.

Service was appropriate. There was a rush on breakfast d/t a baseball team so that ran behind one morning but was understandable.

Excellent atmosphere for stay for travel baseball team and parents and grandparents.

everything above expectations

Everything appeared new. Staff was friendly. Would highly recommend

Good location, close access to freeway, lot of eating options nearby

Smooth and quick check in. Friendly service and helpful

Quiet, friendly area.

Our room was not very clean, main desk had food on it. The bathroom door had soda or something on it and very dusty on the bottom of the door. Same with the two pull tables in the bathroom. Not sure if paint on the bottom skirt of both beds. The lamp had food or ? On it that could have been cleaned off.

Great location and very well maintained

Pool was closed breakfast was late staff were very nice

Our room was great. Shower floor needs a little repair, but otherwise it was in good condition. The breakfast was very good. We didn't have any hot water, but they were treating it as the emergency it was, and I'm sure it was fixed soon. Don't believe the clerk who says she can get a better rate than Expedia!

Great customer service

Clean and quiet. Very nice rooms, step in shower instead of a bath tub was great. Lots of counter space in the bathroom, bed very comfortable. Nice breakfast. Staff was courteous and efficient. Will definitely stay there again.

Mary at the front desk was excellent — very patient, helpful, & accommodating. The rate was reasonable & the room was comfortable.

👌

Great stay!

The staff was extremely friendly and gave recommendations for dining that were spot on! The room was clean and comfortable. We will definitely stay here again.

The staff were amazing. They were friendly, not just polite because they were doing their job, but actually friendly. They quickly provided everything we needed. The room was clean and quiet.

Not a bad property at all. It was clean and comfortable. My only complaint: I was very surprised when they charged me $5 for a bottle of diet coke and $4 for a microwave bag of popcorn. Then, the microwave was too small to actually pop the bag. Over half of it remained unpoppped.

Family friendly

Helpful staff. Very clean and near the interstate.

Front desk staff was great

Liked they provided shampoo, conditioner, and body wash

Great front desk check in attendant. He was excellent. Friendly and efficient.

Nothing and i threw my money away cause no body bothered calling or nothing never agine

Asked for adjoining rooms. No adjoining rooms. Asked for 2 double queen rooms. One room had 1 queen and a sofa bed. Had to change rooms. Ended up with 1 room on first floor and 1 room on 3rd floor. Not convenient with 4 kids. Not happy.

conveniently located just off interstate staff was very friendly and helpful several restaurants near by

Clean

The service was very good, and it's clean. However, I am disappointed in Hamptons lately. This one is a bit tired, with paper thin sheets, ridiculously tiny pillows, and outlets that need replaced.

Reliable brand and good location. The bed was a bit firm (personal preference) but overall a great stay. Will stay again!

Friendly staff

Stay was wonderful

We were very happy with our stay. Outstanding reception at front desk!

Enjoyed our stay!

We stay here often when in Nashville because it's clean and staff is friendly. It's convenient to 24 with lots of restaurants.

Property was nice, the rooms are big and the pool was warm. The room and bathroom (especially) could’ve been clean a bit better. We also found what looked like mold behind the bed. We also learned how thin the walls were after the people next door fought for an hour!

Nice and friendly staff. Nice hotel. Pool was clean but the chlorine was wayyyyyy to much. Workout room was clean but air didn’t work so it was HOTTTT! breakfast was good. Beds were very comfy. Clean but dust in places that don’t get cleaned often and the walls in the bathroom could use a really good wipe down they were kinda gross. Everything was updated and nice. Lots of outlets and usb to plug everything up. Parking lot was well lit and safe. Great exit with lots to do and restaurants. Would definitely stay here again. Great deal for the money.

Check in lady needs glasses she squints and never smiles. Did not have a shower cap..said they were al out.

The next day, Lynnetta and manager, Julia, we’re working. I was very impressed with the professionalism and helpfulness of these two. I spoke with them a bit and it was clear Julia is focused on building a strong team and doing the right thing for the hotel and training great customer service! Hotel is extremely clean. Totally recommend staying, and will stay again.

TV did not work. Breakfast was cold.

Excellent breakfast!

I was very impressed with Hampton and my stay there, from the friendly and helpful staff to the nicely put together and very clean room. The pool is a great addition as well! I will definitely be staying here when I am back in town! Highly recommended!!

Room was dated and could be upgraded

I booked on Expedia and got to the hotel. The staff said they didn’t know why Expedia allowed me to book because they were completely full. I had been driving for 12 hours and now had to play “find a hotel” game. Expedia still charged me and now I’m fighting to get my $ back. Not impressed with Expedia. No idea on the hotel