Comfort Suites Smyrna - Nashville Area

Breakfast was satisfactory but for the price we didn’t expect more. Thank you!

Very rude gentleman at check-in. The customer service was unprofessional and made us feel unwelcome from the moment we arrived. Unfortunately, this experience ruined our stay. I would never stay here again and cannot recommend this property to others. Management should address how guests are treated at check-in.

Great stay, always a great night when I’m in town here.

The furniture was outdated and the mildew smell

A/c didn’t work. Should be 0 stars

My biggest issue is that the front desk staff was always in the back with a phone number to call if needed. I was also disappointed that there wasn't coffee available except for breakfast.

On checkout they were better

It was ok No trash or anything laying around

It was ok No trash or anything laying around

Had a very nice two night stay.! Very clean, staff was helpful My son used the workout room. Breakfast was just ok. Coffee was terrible. Coffee in room was better than breakfast. That was the only thing that was not great!

Excellent stay. Plenty of restaurants and stores nearby

Room was clean but AC didn’t work very good. Breakfast was good. Didn’t use toe pool

Exceptional

My kiddos enjoyed the pool. The breakfast was fresh and prompt in the morning. We had an issue with a leak and had to switch rooms. The staff was friendly and professional.

AC rattled pretty bad in our room. Breakfast was fair. Room had an odd smell to it

Breakfast was decent. Hotel was nice. I would definitely stay there.

The location of this property was great. Our stay was a different story. At check in no one was at the desk, I waited for close to 10 minutes before anyone helped me. I later ask for wash clothes and was told I could get them in the morning when additional staff was there. I have stayed at many hotels and have never been told to wait till tomorrow! Unfortunately no one was in the hallway with the cart in the morning nor was there anyone at the desk so we never got the wash clothes………. Listening noted a buffet breakfast and this was anything but that. They had a waffle maker with a couple pieces of sausage and egg patties that dried out hours before. The bread/muffin box and cereal dispensers were dirty this was not a buffet breakfast! Not to mention the door in the room did not extend to the floor, I could put my whole arm under the door to the hallway. It’s safe to safe to say that we won’t be staying there again.

Everything was great except the morning coffee was terrible.

There wasn’t any staff there for almost 30 minutes, as I waited at the counter to check in….

There was a pair of dirty underwear in my room and there was never anyone at the front desk.

Super, comfy bed and quiet area.

Location The room was ok but the bedding seemed not to be clean. Bathroom/shower was good. Breakfast was mediocre and not well tended when heated items ran out.

Location The room was ok but the bedding seemed not to be clean. Bathroom/shower was good. Breakfast was mediocre and not well tended when heated items ran out.

The room was decent My room had a very strong cigarette smell. When I brought it to the manager’s attention and his immediate response was we are sold out, before I even finished asking if I could be moved to another room. Disappointing

The room was decent My room had a very strong cigarette smell. When I brought it to the manager’s attention and his immediate response was we are sold out, before I even finished asking if I could be moved to another room. Disappointing

Room was not clean, sheets had a spot on it , dead lady bugs in the window , one live lady bug was flying in the room. Two dirty face towles in the room, went it go get clean ones and the front desk person said house keeping was gone and he was working by hisself to come back in the morning. Something was splashed on the wall . There were spots on matress

Lady bugs in room

WORST HOTEL IN SMYRNA

WORST HOTEL EVER!!!!!!

DO NOT COME HERE!!!!! OWNER IS TERRIBLE

DO NOT COME HERE!!!!! I repeat! DO NOT COME HERE!!!!! Owner is very rude and unprofessional they have no hospitality.

Staff is terrible. They will treat you like you are not their guest. DO NOT COME HERE!!!!!!!

Owner was very rude and very unprofessional. Everything we did or asked for was a problem. Simple things like towels and wash cloths, using the pool, even requesting to get keys reset because they stopped working. He did not want to provide linen for the sofa bed because I forgot to list one extra guest, implying he missed out on money. He was very aggressive and talked to me as if I wasn’t his guest. I wouldn’t advise anyone to spend their money here. They don’t change the coffee and they do not show hospitality to their guests. DO NOT COME HERE!!

The afternoon front desk person was very rude, tried to over talk, the pool hours are completely wrong! It says 7-9 on the board they are 9-8:30 they close the pool down at 8:30 but tell you 9 so when you go to swim at 8:30 they yell at you to tell you it’s closes early for chemicals every night. Also pictures show hot tub there is no hot tub

It was close to what i needed The afternoon front desk person was very rude, tried to over talk, the pool hours are completely wrong! It says 7-9 on the board they are 9-8:30 they close the pool down at 8:30 but tell you 9 so when you go to swim at 8:30 they yell at you to tell you it’s closes early for chemicals every night. Also pictures show hot tub there is no hot tub

The owner

The owner

Good

Exceptional

Hotel not up to date. Not real clean. Breakfast was skimpy.

Was clean hotel I feel checking in person at front was not welcoming at all rude then found out he's the owner not friendly at all , thats not how people would like to be treated on a stay at your hotel and the breakfast was a Lil poor no bacon every day cheap sausage patties I have stay at many comfort suites breakfast was much better. Owner needs to go to customer service classes his behavior to assist his guest man not great. Oh ask fir silverwear he refuse to go in Cafe area to get had to drive next door to get silverwear from crackerbarrel sad and he knew and he didn't give a dammm would never do a guess like very poor customer service to represent this company . Luv staying at comfort suites and will keep but this owner needs classes soon to keep representing this great company.

Was clean hotel I feel checking in person at front was not welcoming at all rude then found out he's the owner not friendly at all , thats not how people would like to be treated on a stay at your hotel and the breakfast was a Lil poor no bacon every day cheap sausage patties I have stay at many comfort suites breakfast was much better. Owner needs to go to customer service classes his behavior to assist his guest man not great. Oh ask fir silverwear he refuse to go in Cafe area to get had to drive next door to get silverwear from crackerbarrel sad and he knew and he didn't give a dammm would never do a guess like very poor customer service to represent this company . Luv staying at comfort suites and will keep but this owner needs classes soon to keep representing this great company.

Room was good , only thing always had to find someone for the front counter

Exceptional

The staff were friendly and the room was clean.

The room was ok. It needed a deep clean and you could tell the property was dated. The first time I've ever stayed at a hotel that was nearly empty. Less that 8 cars on the property. But i will say outside of the room everywhere was clean and smelled nice that i could see. Our room was a bit musty maybe because it a been closed off due to non use. Overall i would give it a 7/10.

There was an infestation of lady bugs and the toilet ran continuously. Also, breakfast not good at all we ended up doing next door to cracker Barrel

This place does the absolute bare minimum to get by and the manager is extremely rude.

Efficient check in. Great spacious room with comfortable king bed. Breakfast was sufficient although toaster would not toast evenly and only waffle maker had a malfunctioning timer. Same exact menu options every day. Indoor pool is not heated but the pool room is heated. No bathroom off pool room, but down hall. Quiet stay until last night when large group of teens visited in groups in lobby, breakfast room and hallways on several floors, making it difficult to get to and from own room.

The hotel was quiet and comfortable. Our room was nice and big, but the floors weren't as clean as I would have thought. They need to pay more attention to detail on the vacuuming the carpet. I saw some debits along the edge of beds and a long the edge of the floor near the window. The air was nice and cool. The bed was comfy. The breakfast quality is a bit lacking, but par for a continental style breakfast. The indoor pool appears nice, although we didn't use it. The water was too cool for me. They have a laundry area and a exercise room. I would stay again if in that area. It's a bit of a drive to midtown and downtown Nashville, about 30 minutes.

Okay

Friendly staff and clean rooms

All good. Nice big, clean room

Received no maid service during 3 night stay. Unannounced attempted entry by two males. Entry was blocked by security bar. I lost travel docs at room stay - passport and visa for entry into foreign country.

Rooms were fine, adequately large and comfortable. Don’t waste your time with the breakfast buffet however.

Not a glitzy place but loved the price as compared to the extravagant prices of hotels in Nashville, approximately 15 miles away. I'd stay here again.

Everything was great, from easy and quick check in to check out.

Excellent experience

The first room I was in the tub was dirty they did switch me. The second room the air conditioner wasn’t really working and was loud so much so I had to turn the tv all the way up when it was on. Breakfast was decent hotel breakfast food. The only issue I would say is the check in person wasn’t very friendly and when they came to clean the room I said no thank you and they still insisted on taking my towels but didn’t replace them.

The bedding was stained. The air conditioning did work, the furniture had tears in the fabric. There was no fruit at breakfast.

The mattress and bedding were soiled. We did not stay and left the premises immediately.

It was good, thank you

Cleanliness, hotel staff very polite, microwave and refrigerator provided in each room (most hotels do not provide microwaves in each room anymore), free parking, and breakfast offered in the mornings hit the spot.. Very enjoyable stay!

Nice, well kept property up to the standards I would expect for a Comfort Inn. The receptionist was on the phone when we checked in so only handed me the room card and nothing else, but the room was fine.

I enjoyed staying at this location quiet nice environment but we had to wait about ten to fifteen minutes for someone at the front desk.

Wasnt a bad place, but free breakfast was dog food basically and room had trash in a few places left over from previous guest.

Easy check in

Friendly staff and very accommodating. My only complaint is they didn’t h

Found a dirty towel in the bathroom when we got there and found a dirty diaper underneath the bed. Otherwise, the stay was relatively nice.

Room was very nice, loved that it had a small living rm to set and visit with family.

Excellent all the way around! Staff is friendly and helpful, breakfast is great, rooms are large and clean...list goes on and on. Even if the more expensive hotels in this strip of hotels were same price, I would still stay here. Thanks!

That is the one and only complaint I have. Also was very surprised and pleased at the room cost for $114.00 I hope this is correcy

Only one employee was doing everything...including check in, breakfast, cleaning. Took 30 min to check in.

Easy check in

Everything. I specifically came here for the indoor swimming pool. I called 3 times prior on different days and asked was the pool going to be accessible, I was told yes. All weekend. I only wanted the pool. So I rented a room where I only used it for 3hr

The man who checked us in was rude and unfriendly. Can’t believe this is the first complaint that you have received about him. Also, the tub filler was loose from the wall, the hairdryer didn’t work, and the bath towels were old a very thin.

Quiet and clean and affordable. Lots of shopping and restaurant options nearby. Continental breakfast was good with a number of options and was well stocked.

This hotel was dirty. The faucet in the shower had fallen off and a pipe was sticking out.

I waited about 15 minutes before I called the number. I immediately received a text that said, "I'll call you later". I text back and asked when I could check in with no response. About 30 minutes later a young man came to the lobby. I asked to speak with the manager of the property and he said that was there phone number that I had called. I left and reserved a room across the street. Pathetic...

Very well Kept

It was good.

The area was quite dark. The bed pillows need to be replaced, odor and stains.

No

Me and the girlfriend had an absolutely wonderful, amazing and romantic night. Annnd then the guy in the next room coughed and litterally sounded like he was in the little closet in our room...

Staff refused to let me speak to the manager and kept saying he's not in and his hours are unpredictable. I called corporate who just transferred me back to the front desk. I am still unable to speak to the manager to this day about my reservation.

Check-in clerk was unfriendly. Gave us our key and walked away. Breakfast had only a few eggs and one sausage available even though there was over an hour left on the stated service times. no one ever came out to check on the food and no one was at the counter to check out

Loved the comfy king bed. Tub could have used a good scrubbing.

Heater/ac needs to be serviced. Automatic on/off did not work.

The workers were so dirty. They wore the same cloth for two days in a row, back to back. The food wasn't ok at all. I can't recommend anyone to come to that hotel in future.

King siz beds

Upon checking in to the hotel, no one was at the counter. After waiting a young man came out to assist me. He was not rude, but was not friendly-almost non social, He had AirPods in and then mumbled a few sentences. After asking several times to repeat himself, and filling out unnecessary paperwork(everything should be digital since I reserved the room online), I was able to get my keys. The room itself was alright, a little dated but mostly clean. The next morning we went down to breakfast to find very little food out. It was 8:30am. The same young man had apparently started cleaning up at 8:00am as he was not aware of the time change. After showing him my watch and he did manage to get a few items back out. We were not the only ones to inform him of the time change. He seemed to be the only employee there. I just have never had an experience like this at a hotel. No service, just blank stares and incompetence.

Check in process was slow. Employee didn’t really seem to know what he was doing

I already posted my HALLOWEEN experience from yesterday!!! WNTER THIS HOTEL AT YOUR OWN RISK!!!. RUNNNNN!!!!

ENTER AT YOYR OWN RISK!!! DON’T DO IT!!! IT’S A DEMON AT THE FRONT DESK!!! It was awful! The manager (owner), Sam, cussed my elderly sister out and screamed at her and told her to get the (blank-cuss word) out of his hotel. We paid for two nights but only could stay one. He would not honor the paid reservation the next day because it was in my name. They don’t honor paid reservations and will cuss you out if you try to explain. He told us he wasn’t interested in an explanation by his worker who tried to explain the arrangement he made with me that I made for my family. He told his employee to SHUT UP YOU WORK FOR ME! I’m a gospel singer and I travel weekly. People and churches make arrangements for me weekly in their name. I have NEVER been treated like this before and we lost $140 because of his rudeness and lack of business sense. He was pure evil. Corporate and Better Business Bureau will know about this. Unacceptable. Unacceptable.

Quiet environment, good a/c operation, and good breakfasts.

Awesome. Major step to the Comfort Inn Brand. Perfect room for travel. Great bed and great breakfast

Everything

Don’t recommend. Bugs in the bathroom and mold. No info when asked told you prepaid I don’t need anything he was abrupt and dismissive The breakfast was not good. No variety. Two types of eggs and cold cereal.

Front desk was not very welcoming or friendly. Not rude, just not friendly.

It was so good, I wish to get back again.

Nice stay

Room size was great, we stayed in an accessible room, clean modern, really nice will stay there again if needed.

The staff and hotel room were greater than we expected.

All good - no complaints

A mile from shopping and such, only 15 minutes to Nashville. Safe and comfortable place to stay! Would return.

The employees were not friendly. The air conditioner in my room was not good. Room smelled.

The TV didn't work but the issue was quickly resolved .

Room could have been cleaner , toilet was broken had to lever hanging out side of it . No sleep timer on TV. On a positive not the breakfast was better then most

Needs to be updated

No enough choices at breakfast like Comfort Suites in Lebanon, Tenn.

No surprises. Nice property.

The room was clean though the drain for the ac leaked. The morning breakfast crew were awesome.

The desk clerk was something back this side of friendly, there was litter in the parking lot from someone’s trip to get fast food, the trash had not been emptied in our room (I noticed that when i threw something away, I wasn’t the first to have done so in that particular basket) and there were toothpaste spatters on the faucet in the bathroom. Otherwise it’s very nice.

Clean room and good breakfast.

It was great amd affordable.

Great

Nice large room couch and side chair put your feet up on footstools after long day of driving great!

Would recommend.

no

Clean confortable,nice safe hotel

No

GREAT BREAKFAST EVERY MORNING NOTHING I DIDN'T LIKE THANK YOU VERY MUCH :)

Good

A decent place for the money.

The hotel was great the rooms lobby and pool were very clean!! The night person that worked the desk was very rude and not very helpful. Other than the rude night staff person my stay was great!

The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.

The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.

Overall great stay. Patricia was very friendly and a great help while we were there.

There was a bad smell in the room the whole time we were there. Smelled like urine and seemed to be coming from the air conditioner. Would not stay there again.

Would definitely stay there again and hope to in the near futur .

The room was large and comfortable and quiet and the breakfast was good.

Newer hotel that is well maintained.Staff was not very nice or helpful

Everything was great except the "hot" breakfast was cold. Eggs, gravy, biscuits, etc.

The room was filthy. The cleaners don't have time to properly clean the place. The management is disappointing. It's a typical foreign owned scenario .

Everything was very clean and nice

Prefer sink and mirror to be seperate from shower and toilet. That way two people can "get ready" at the same time. We were in symrna for a family wedding and had 5 rooms with 4 in some rooms. Parents and adult kids. It was a lot of waiting on shower and sink both when you only needed one. 2- no towel bars to hang hand towel etc except shower bar.

Fairly new hotel, but showing signs of wear and not being maintained. TV too small. Cheap furniture. Sleeper sofa is disfunctional, sits at an angle. Bed very comfortable. Poor shower head and water pressure. Funky toilet seat attachments. Kept coming lose. Business center had 1 computer and no printer. This is a $70/night hotel compared to other hotels.

The room was very clean as we had a queen suite. only thing was the pull out couch didn't have any sheets or blankets and we had to call down to get them but they got they right to us! The staff was friendly and very pleasant! The breakfast was nice but if you wanted something other than the basics, waffles, cereal, bagels, muffins, biscuits and gravy, sausage and eggs, there as a cracker barrel right next door. My Friends and I enjoyed our room and our stay!

From IA on July 30th and stop by stay on the way home to Fl. the room was big and nice and clean for the price.

I have had no response from issues concerning my stay. Front desk help to gen'l mgr. non caring attitude. Where is my receipt for my stay that was promised

It was a comfortable stay overall. But did have an issue with the key cards the second night . The key cards would not work and had to return to front desk to have them activated again. Never had this happen at any hotel in any city or state. Very unnerving.

Great new, clean hotel right on our way through. The suite was huge yet comfy. Highly recommend.

The hotel was Great for the price. Nice large rooms and breakfast was good too. Only thing that was an issue for my kids was the pool was very small. We ended up staying an extra night because we enjoyed the hotel. Good proximity to everything. Lots of restaurants near by.

Even on a gluten free diet, their breakfast was very good for me - a huge & welcome surprise. The staff was very attentive with questions and met our needs wonderfully. The room had two queen beds that were more comfortable than many 5 star hotels I've stayed with in the past.

The hotel itself was very clean and spacious. The only issue was the complimentary breakfast ran out early and wasn't refilled. There were families upset they didn't have any hot choices.

Room had stains. Internet didn't work.

Very clean, comfortable room.Could not be more pleased with this stay.

The manager was a total JERK!!! I had a family of 4 staying in a suite and ask for more than 3 towels and he acted as if I was asking for a million bucks. The sofa bed in the room did not have sheets nor pillows. When I asked about sheets and pillows another eye roll and and was told "You have 6 pillows in the room deal with it".

This hotel was one of the cleanest we have ever been to. My husband and I were so impressed with the guy at the counter who was new (2nd day on the job). We would definitely stay here again and again and again. Very nice.

It was just one night but a great stay

i only stayed 4 hours i told the front desk about the bed bugs and they did not care they would not even let me change rooms so i spent the rest of the night in my truck

Everyone thing was great. My only issue was the bathroom wasn't clean.

The hotel was clean, the pool area was clean, the hotel staff was very polite. They were very gracious.

Key cards had to be re- set on a daily basis we eventually wound up carrying 4 keys just to keep one working. Large spider webs in ceiling, and two very large spiders during stay. Two desk employees were arguing loudly one morning. Several of the desk clerks were rude and had an uncaring attitude. Found moldy bread at continental breakfast. In fact, breakfast quality was poor, sausage cold, etc. On the other hand, the room was extremely comfortable and quiet, and in a great location. I spend a week or two per year in Smyrna. I won't be returning to this motel as the bad unfortunately outweighed the good.

Great hotel only problem was shower drain was broke and shower head was loose and broke and you couldn't adjust it. besides the bathroom the stay was great and breakfast in the morning was really good. staff was very nice to work with.

The stay was great and the staff was super friendly and assisted with anything that I needed.

We really enjoyed our stay the hotel was what we were hoping for. The only problem is my daughter left her $85.00 sonic toothbrush on the bathroom counter. I've been trying to call the hotel can not get through, also tried faxing and it wouldn't go through either. So I've written them a letter I hope they respond, as maybe it will be in lost & found.

It was a nice hotel. It was one of the nicer ones in the area around it. The lobby smelled really strongly of bleach but other than that it was nice. It was clean, good quality and a great place for a short stay.

Hotel was great! Looked brand new and was convenient to the interstate. I would definitely recommend it to others.

The room was ok, the bathroom had no exhaust fan and had an odor in the shower. The breakfast was good the 2 days I ate there, the staff could use some people skills

Check is was quick and easy. Room was nice and clean. Employees were very nice and friendly. Will stay again when we come back next year. Highly recommend this place to anyone.

My husband and I stayed in Smyrna for an interview and our anniversary weekend. It was full of good restaurants and shops plus only a 20+ min drive to downtown Nashville! Much cheaper than staying in the city! Good breakfast, clean room and friendly service! We'll definitely stay there again!!

We found some great food and convenient shopping nearby.

Enjoy this day had a great time was great service was great everything was just fabulous

Bet was extremely uncomfortable as were the pillows. I suggest giving options other than feather pillows

Beds were made terribly. Blankets had holes in them. Hardly no Channels on TV. Rooms had a bad echo. Bathrooms were nice though. For a new hotel, just a little disappointed