Country Inn & Suites by Radisson, Shelby, NC

great place

Location No special amenities. We had an ice bucket in our room with no lid and no coffee cups or water type drink cups of any kind. Bed was not comfortable. Breakfast biscuits and gravy were not good but waffle was OK. The staff was very friendly.

Bed was comfortable. Staff were friendly and helpful.

Exceptional

Clean and friendly staff. Breakfast could have more options

Exceptional

Very nice and clean rooms Pool closed

Nothing, the amenities posted were misleading first off, secondly trying to cancel is a nightmare Everything about my experience. I had a family emergency but kept a booking for my grandchild s birthday. I couldn't be their but my guest was and the pool was closed. Nothing on the site. I in deep stress knowing I was unable to stay and no pool was the reason for the cancelation. I decided because of the pool closure and my emergency to move forward with the process and told their shouldn't be a cancelation fee because of circumstances. To my surprise Iwas not refunded my money only partial less than half. I visit often and stayed in this hotel, Booking.com is the problem, but hotel should update things like amenities and renovation. That happened the last time I booked. And was awake on Saturday to construction. Never agian. Both the site and hotel.

Quality and price Noisy Construction happening next to the hotel

Good

A little sparse for chiices Number of tv channel options for national news. No portion of the facility to accommodates pets

Everything was great

Everything was great

A little sparse for chiices Number of tv channel options for national news. No portion of the facility to accommodates pets

Great place to stay, convenient to everything/

Great place to stay, convenient...

Superb

The biggest complaint I have is Expedia says in a pop up window when on the site "what you see is what you pay- we're different". That is an outright lie. When I got to the property they charged me and additional $26 for "incidentals" referring to breakfast (which by the way looked terrible) While I don't eat breakfast, I shouldn't have to pay for it. I tried to book another property in Charlotte for another trip and in the small print it says, the property will charge an additional $50 for breakfast also referred to as "incidentals" So in short what you see IS NOT WHAT YOU PAY...and that statement is an outright lie. That seems like ammo for a legal proceeding to me!

Had a great experience with the Hotel and Staff over-all, however, I was charged an extra $20.00 which differed than the amount at Booking and also a $200 Cash Deposit at Check-In which was NOT listed anywhere at Booking, which was in-convenient as I had to leave, go to an ATM and Return with Cash. Property should handle this differently. Over-all the Staff, Property, Room, and Amenities were great!

Arrived at 2:50 no one at desk. Finally someone yells “what do you need from inside a dark office behind the desk. We replied “To check in.” Woman comes out (she is very unprofessional dressed) and tells us rooms haven’t been released and to take a seat she will tell us when they have been released at about 3:00. Another employee comes in and starts getting her work area ready. Man comes in and she checks him in. Another couple arrives and is checked in as well as another man is checked in. I approached the desk as the first woman comes back out of the office and ask her why we are still waiting as she was to let us know when the rooms were released and that others were already checked in. She said it wasn’t her fault we hadn’t gotten in the line. We told her we were waiting patiently for her and she just shrugged. Very unconcerned about the poor customer service. Second woman then checks us in, but makes no comment about “sorry we weren’t waited on” or even a “thanks for waiting.” All in all, customer service was very poor.

Everything was great!!!

Clean room

For the price, I'd not purchase at this location, again. My next stay will probably be a Hampton Inn, should i return to Shelby, NC.

Everything was great. I would highly recommend this hotel.

Location Cleanliness, staff, poor communication

Very Clean

Location Cleanliness, staff, poor communication

Very Clean

Night staff was very friendly and helpful. Hotel rooms were clean and comfortable. Towels & wash cloths appeared to be new or newer. Beds/pillows were comfortable. This is the best Country Inn & Suites that I've visited. Thank you!

Parking was safe and the rooms were clean and the staff was very friendly.

My stay was very nice!...

My stay was very nice! The receptionist on the 7th was nice and helpful. The server forbreakfaat was very sweet; however

Superb

Garbage can by lower entrance door wasn't emptied in 3 days

Exceptional

Good

Exceptional

Bad

Exceptional

Very good

It was a 10 compared to the hotel. I stayed the night before.

Checking out The customer service

Checking out The customer service

Exceptional

Staff was kind and courteous, and the breakfasts are always good. No dislikes

Staff was kind and courteous, and the breakfasts are always good. No dislikes

Superb

Cleanliness Just the smell that was coming thru vent

Exceptional

Exceptional

Just the smell that was coming thru vent

The cash deposit if your local and don’t have an atm in lobby I already have my card what more do I need just an inconvenience don’t know what happen but man makes you not want to even go through all that just to get a night away from my kids work just an escape day

Room was clean, but was noisy. People in the room next to us were so loud. Only one lady was so sweet and friendly , she had long braids and gave us recommendations as to where go eat around town. However there is lady that is bald and is so unfriendly. Breakfast was good and there was plenty of parking.

This makes the second time we've stayed and it's always very clean and comfortable. The staff is so nice! All definitely be booking here again in the future.

CLEAN ROOM

Everyone was kind and attentive

Fresh fruit options for breakfast, could be offered.

Nice employees clean hotel Nothing wrong with it

Room close to highway. Because of traffic noise, I could not sleep

Room was clean and quiet, staff was friendly and welcoming. The vents in the airconditioning unit and bathroom reallly need to be cleaned. Both were full of dust which means dust particulates were being blown around whenever either unit was in use.

Very clean rooms and friendly staff. Breakfast wasn’t the best.

I was traveling for a law enforcement. The only issue we had was not having a safe to secure our firearm.

All was good

Hotel was fine . It was the experience and the staff that ruined it . Staff

My experience with living here has been great and very clean

Awesome location and even better staff

Good stay. Clean room. Comfortable bed.

Wonderful stay very happy. Kind and helpful front desk staff. Loved staying here for our first time in NC.

Very nice, clean room, nice beds, bedding and staff. Breakfast was what you would expect. The only negative has to do with the design of the room. The sink is not in the bathroom. I prefer to wash up in the bathroom after using the toilet and I don’t want to have to take a “bird bath” in the hall way. Who designed this?

The staff lady at front desk was great and thorough from beginning to end!!! Just wish the ac unit was cleaned a little more there was dust all in which i know is normal but for someone with breathing issues its a plus having the dust up other then that everything was great and on point!!!

It was safe and near food restaurants N/A

Space was great, the breakfast was very good for a hotel breakfast. Friendly staff and walking distance to food and shopping

My husband enjoyed the biscuits and gravy. Area food delivery options listed

WATCH OUT FOR HIDDEN FRES & FINE PRINT!!

Everything was good 👍

All of the above. Came through with foid during ice storm since nothing else opened.

Everyone was very friendly!

It was ok

Everything was great except afternoon(before 4pm staff. She was cold and unfriendly. The afternoon staff was great.

Skipped Sink should be in the bathroom

Everyone was so accommodating!! Will definitely return!!

Noisy

We had a newly is remodelled room that was exceptional. Is the bathroom is perfect. New shower, new towels.It was a very nice day and extremely clean. If you're going. For the pool however it was green and full of mildew. The pool was disgusting and the cigarette dispensers were knocked over with cigarettes everywhere. The breakfast could have been a little bit better.

Friendly Staff N/A

My only con is kind of minor, the hot water for tea at breakfast was barely hot & even the coffee pot in my room barely made the water hot.

Very good experience and enjoyed our stay

Nice little spot if you're traveling i-85 corridor for any reason seem to be safe not very crazy in terms of the guests a few smokers but overall a great experience

I had a great experience with staff they are very helpful.

We were only in the room long enough to sleep. Room was clean, staff was ok. Only issue was noise from the room above us. Probably a child so just one of those things. It was pretty quiet from 1 am- 7, so that was good.

Great customer service and a nice breakfast

When we come to Shelby we always use this hotel to stay. The staff is always welcoming and kind. The room is clean and the breakfast is good too. It close to the mall 2 minute walk depending on how fast you walk. Will recommend to others as a place to stay.

Yes the breakfast was fresh

Baby ants crawling in room bathroom

The hotel was one that had been renovated from some other hotel so was not what I was expecting! With that said. That should not take away from the fact that the room was clean, the staff was very friendly. The area in which it is located was not bad and I felt safe I probably should have reported that the TV in the room I was in was on the brink of having an issue and the hotel itself was a bit cool ( temperature wise). At the end of the day. I would stay here again and again. I guess that is the most important part!

The Staff was very professional and helpful. The room was very clean and fresh. I did think the bathroom was a little tight.

Great

Front desk friendliness and professionalism; cleanliness of room, lobby, and dining area: walk-in shower.

Room was clean and staff were very friendly

Room was clean and met expectations. Front desk staff was less than interested in making the stay positive. Lacked basic customer interaction. “Good Morning…How was your day?” Ect…missing from basic customer service.

Why do you put handicap-accessible rooms on upper level floors? In an emergency, these are the people that need to have lower level rooms so they can get out on their own, rather than being trapped with stairs they can't manage.

Staff very nice. Clean hotel. Close to restaurants and shopping. Easy to park

Parking was safe

Wonderful place to stay! Clean, comfortable and quiet with a good breakfast selection!

Clean room / Friendly staff / Easy parking / Great breakfast

Clean polite

Would definitely recommend to others.

Breakfast was below average. Had the same thing 2 days in a try ow

It was nice and clean

Nice breakfast, clean establishment, and great staff

Everything was good except we got there less then a hour before check in, my mom is handicapped and the lady wouldn't let us check in, I know we were a l8ttle early but when you have an elderly person and have just driver 9 hrs I didn’t feel like 30 - 45 mins early was too too much of a problem to check us in

Comfortable room

Over all decent the carpets had a wet sour smell

Friendly staff, easy check in, easy parking, clean and safe stay.

Road Warrior Hotel

The room was nice and clean. The bathroom and sink area were clean and nice as well.

Reliable

Staff was great.

Super location. Excellent staff. Newly renovated. Good value for the price. I will be back next year!

Comfo

The service was amazing was in town for a trail ride, the staff were helpful and very polite rooms were cleaned, breakfast was nice an little, the server made sure the food was fresh an hot, ready for everyone to eat! Definitely will be back!

Ok

Poor parking layout, and there was very little noise control between rooms and hallway

The bathroom needs a fan really bad-- other than that all was OK.

FRIENDLY STAFF. DINING CLOSE BY. ROOM WAS CLEAN AND COMFORTABLE.

It was close to my family house

We could hear the tv in the room next to us all night

New Renovation

Nice, clean and friendly staff. Restroom a little close but overall a good hotel.

The staff and the oatmeal raisin cookies.

We stayed 3 nights. After the first night I asked why our room had not been cleaned, linen changed, fresh towels etc. I was told that I should have been told that had to request it when I checked in. Well we had not been informed of this so I carried fresh towels from the front desk to my room. The next day our room was cleaned very well including fresh linen.

There was not a good selection to watch on tv.

Nice place to stay. Friendly and accommodating staff. Great breakfast bar!

Stayed for 1 night. No issues, good hotel.

They had no coffee at 8:00 oclock in the morning.

Nothing that I didn't like or dislike. The front desk lady that checked us in, was short and a bit ill-tempered. That was the one thing I was disgruntled about.

Everything about the place was great

Breakfast was great! Amazing selection of items. Roomwas clean and quiet. Great value for the price paid!

Great stay

The outlets in the room did not work.The phone did not work and the TV did not work. They fixed the TV. The hallways smelled like cigarette smoke.

Room was comfortable. Staff were friendly. Our only complaint is that the pool wasn’t available for our little one

Heard

great service

Nice property and convenient.

Staff wasn’t friendly

No issues.

Was pleased with everything. Room was clean, tv worked well. Breakfast was great. I would stay here again

Nice place

Even though the motel was in the midst of a major renovation, the rooms were clean and spacious. Well lit bathroom is always a plus.

Even so we had a good stay and good service.

great staff!

The rooms and beds were nice and very clean. There was no breakfast and the pool was out of service. Service could have been better but was not terrible.

very helpful staff

So to start out with there was a couple of hairs in the shower that where black our hair is blond then the fire alarm would beep like every minute

They require a $200.00 cash deposit to stay if you live within 30 miles. Which was not mentioned when making plans. They only had one vending machine in the entire building. The a/c was broken and it was 80 in the room.

Renovations interrupted the free breakfast and neither of the mornings had the bagged breakfast available when I was heading out…otherwise a nice hotel and staff were pleasant.

Average

My check in was very easy, the lady that checked me in is always pleasant.

Adequate hotel

Good place for a weekend getaway

Doing some renovations but other than that the rooms where very clean

All

The lobby had me concern but when I went to the room it was updated and clean. The curtains to the windows was old but other than that I was comfortable and it was super affordable

Would stay there again

Always a decent stay with comfortable beds

The hotel property we stayed in is currently being remodeled! Therefore there were lots of issues .The staff was polite and as helpful as they could be however, the customer should be told before they check in that the level of service and quality of services are not up to par!

Everything was on point!

Tranquilidad

Very well remodel and reasonable price

the low scores are only because they are actively renovating the hotel. I'm sure it will be very nice when finished.

Clean, newly remodeled accommodations. Close to various dining options.

Convenient to jobsite. Quiet and clean!!

What I didn’t like-unfriendly staff/unwelcoming What I didn’t like-I was informed my room would be cleaned on 3rd day. That’s all I was told. When it didn’t happen on 3rd day I mentioned it to staff and was told I needed to request it I normally stay at the hotel next to this one but it was not available Staff never smiles

Great experience

Everything was perfect

Amazing customer service! The young lady at the front desk was very friendly! She personally baked a fresh batch of cookies for a family and I thought was so thoughtful!

Excellent stay at a very clean property. Dorelis, the young lady working in the breakfast area, never stopped moving. She was doing constant deep cleaning and maintaining the breakfast bar. She was a delight to talk to, as was all of the staff. I will definitely make this my hotel of choice for this area.

Welcoming front desk staff, fully renovated guest rooms with brand new fixtures.

Construction crew was performing work inside facility. Noisy and all the door locks were replaced which caused issues.

I have stayed on this property numerous times. Their remodeling is finally done and the new rooms are nice. One thing needing improvement is the online signal. Once you are 50 steps away from the desk, those bars drop fast. Apparently low cost signal boosters - one on each floor - were not in the remodeling budget.

3 things I noted about our room. 1. Spacious yes, but a little too much. It was like furniture was missing. Large open space, enough for a small loveseat or foldout sofa, which the photos online showed but there was only 1 unconfortable chair. They are still remodeling so perhaps more furniture is planned, but for this stay, we needed more seating that we did not get. 2. Door into our room looked like it had been broken into and there was no extra security lock on the door. Was a little uncomfortable. 3. New room design shows the refridgerator placed inside a cabinet. Looks pkeasing to the eye but not practical. On the ouside of the cabinet, it was not just warm but hot to the touch and you could feel heat just walking past it.. When cabinet door is opened to get into the fridge, heat hits you in the face and it smells of the motor overheating. Actual fridge is hot to the touch. We had to leave the cabinet door open to keep the heat and smell down, which worked. I think this design needs to be reconsidered as it seems to be a possible fire hazard. Room was neat and clean. Staff very friendly and helpful. Breakfast was good and adequately supplied each day. Area felt safe and enjoyed our stay. Our 2nd visit to this site and we will stay here again. Very convenient for oue needs.

I was pleased with everything😊

Great stay for the money, only complaint would be the complimentry breakfast could use some more variety as they just serve biscuits and gravy and waffles everyday

Still under renovation but it was clean. Easy access from the main road.

Very clean room and great location

The bed was very comfortable. The person on duty when I checked in was very friendly. The other 2 people who were on desk duty while I was there, were not friendly...didn't smile...didn't speak. The cleaning staff was super noisy. Whoever was cleaning the floor I was on, and I was in room 124, does not know how to open a door without slamming it up against the wall, or close a door without letting it slam shut. There's a reason guests hang a DO NOT DISTURB sign on the door during the day; it's so they can REST. And the person in the room above me stomped around at all hours of the night. They should have used soundproof flooring when they built this hotel.

Fast check in, friendly staff

Contstruction was going on at the hotel which they had items all over the place. Then the fitness room was closed my entire trip which i didnt know until I got there. Also they put a 20$ hold on your card upon check in which isnt that big of a deal but still would have like to have known when i booked this hotel. Overall will not be staying here again if I have to come here on buisness.

The property is currently under renovation and so chaos was a bit high. Still, the room is excellent, clean and all seems to be as desired.

The room was recently renovated. The staff was super nice!

Was really nice in the room. Sausage gravy was awesome. Tori at the desk was really nice.

Clean, very nice room. The foot rest bar in the shower came off and hit my other foot. No real damage, a small bruise. Staff was properly concerned first about me, then about the room

One of the queen beds looked as if someone had sat down on it.

Clean, modern, beautiful hotel room.

Loved the shower because it had lots of room. TV was easy to manage. Temperature in room was perfect.

A lot of renovations going on. Breakfast was cold, lacked variety. Bathroom door would not close all the way, toilet seat very wobbly, pillows were hard (not at all comfortable to sleep on).

Dirty outside rennovations going on carpet in hallsnasty

The hotel itself was ok. However, check in was a diaster! The room assigned to me had someone else in it! The front desk didn't know how that happened but said housekeeping was cleaning the last available room, and there would be a 25-30 minute wait if I wanted it. It was late. I was tired and my dinner was getting cold. But I decided to wait. A refund was offered to me "after" I complained about the major inconvenience. At check out I was given Expedia's receipt instead of my own! Therefore, I had to reach out to Expedia for my refund. Thankfully, they resolved my issue graciously.

I received standard Expedia conirmation with itinerary #. However, the desk associate told me that Expedia had declined my virtual card. Found a Las Vegas Expedia customer svc number. It was disconnected. Luckily the hotel associate had a working number to Expedia. She was disconnected twice but eventually fixed the problem. The card worked OK, Expedia had simply screwed the booking. Cost me one hour to wait.

Convenient to highway

The pool was nasty with larvae, we didn't have a place to park and they charged you for parking. We asked the lady at the lobby about where we were supposed to park and her answer was just park in the parking lots at the mall when they told us previously. If you park there your car will be towed after midnight. I still have allergies because the room was clean but the smell of cigarettes was intolerant. And they charged me $200 for the night with no refund. No, I will not recommend it. The pictures they promoted have nothing to do with the real thing. The lobby is nasty. They should close off and finish whatever renovation they do and don't sell what they don't have.

The motel is also being renovated. It will probably be really nice when they are done.

great staff

great

It is always a wonderful experience

The shower was nice and the bed comfortable. There was a free breakfast - but I didn't partake so can't really comment on how it was.

Nice, spacious, clean, renovated room. Nice, quiet, safe location. Breakfast was great. All staff friendly. Easy check-in and check-out. Will return.