Extended Stay America Suites Phoenix Scottsdale

Perfect place for a construction guy that smokes in the front parking lot. No coffee maker in the room, no cups, no silverware, I wanted to make some tea after a long flight. I had to go to the front desk and beg for a cup. I was there for a week. I bought cups and silverware. I empted my own trash. The first guy at the front desk was great. The others were grumpy. No exercise room. No business area, which I needed for printing. There was a desk in the room which I needed for working. Nice mattress I did sleep well. I would not recommend unless construction worker or large family with dogs trying to get out of the heat and enjoy a swimming pool.

It was good for what we needed. However It was pretty understaffed.

Convenient location in Scottsdale centrally located. You can go north or south to old town. About the same distance. Some pet owners are going to pick up after their pets. Has nothing to do with the staff or The Extended Stay.

Dirty

Everything Nothing

No

The breakfast

Everything The breakfast

Sure

Trisha the Manager was AMAZING!!! She went above and beyond. The rooms were clean, the floors were clean! I've stayed in many hotels where the laminate flooring never feels clean. It was clean! Rooms were spacious and the grounds of the hotel were clean and pride has been shown to keep it looking that way. The breakfast could have used stronger coffee. Ha! We will stay here again!

Front desk staff were great, super friendly! We loved having a kitchen and being able to cook our own meal after a week of eating out. The room seemed very old and had that old smell but other than that, it served its purpose.

Exceptional

Rooms are clean. Staff is friendly. Parking is great. The only issue we had was that we had to throw our own trash in the dumpster, but the dumpster hasn’t been picked up in weeks.

Very poor

Superb

Bad

Roaches

Location Roaches

Room had dirty wash cloth hanging in the shower. Also smelt like cigarettes. Gym is subpar at best.

We received a call prior to checking in and were told that the room they were originally going to put is in had maintenance issues so they were moving us and would comp the whole weekend . When we showed up and they realized we booked through hotels.com they said they could not comp our stay because it would be hard to get our money back way

I attempted to get a refund because my husband ended up in the hospital and was admitted I was told I needed to go to the front desk when I came back to get our stuff and the manager would make a decision . I did not have time for that because my husband was in critical condition . If I tell you the situation why do I have to come back and let the manager decide . It should just get taken care of .

Spacious clean room, convenient, and reasonably priced for the area.

Great place location

The kitchen 'things' are a la carte. You tell the staff if you want dishes etc...all carefully explained on a card. We wanted something to heat water for tea that didn't reek of coffee and they complied. We asked for a toaster...and it was immediately available. We needed a second chair, which was not quickly available, and a staff member brought a folding chair from his own home...so we ended up with 3 chairs and the couch...perfect for our needs. Some things needed improvement...a document could not be printed until the next day, for example. The room seemed pricey...but it was Scottsdale in March, during spring training. Location and supply and demand. And for us, for personal reasons, this location was perfect...in every way. I take exception to those who complain about the breakfast: 1) they clearly state it's grab and go, like many properties we've been to....and 2) you have your own kitchen for heaven's sake. Would we stay there again? We're in Scottsdale twice a year for about a week. I would have no problems staying there again.

Pleasant

A lot of shops and restaurants near the hotel

Staff on the first night was rude. The restroom smelled horrible covered up with air freshener.

Good neighborhood Staff on the first night was rude. The restroom smelled horrible covered up with air freshener.

Conveniently located. Had everything I needed for my stay. The staff was friendly and helpful.

Friendly staff, clean room, dog friendly. We enjoyed our stay!

Hotel was clean and safe. Be sure to ask for amenities like a coffee maker and coffee and also creamer and shampoo.

Cute simple place for short trip

The staff was very helpful and went out of their way to help us during our stay. The refrigerator in the room leaked, and was then replaced, but the replacement one was to cold and froze things in the refrigerator compartment despite turning it down multiple times. Room was kind of dark.

It was clean Hard to check in after 11 pm and very dated also breakfast was coffee and granola bars and kitchen was not equipped

The refrigerator in the room leaked, and was then replaced, but the replacement one was to cold and froze things in the refrigerator compartment despite turning it down multiple times. Room was kind of dark.

Hard to check in after 11 pm and very dated also breakfast was coffee and granola bars and kitchen was not equipped

Location Breakfast area

Location Breakfast area

Very good

The room was awful. The staff was rude. Homeless people everywhere. I felt very unsafe. The rooms had a terrible odor. The linen/sheets were not fresh and sheets looked dingy, smelled like urine. Towels and wash cloths did not smell fresh. I would never stay at this location ever again. I have stayed at other Extended Stay Hotels but this location was by far the worse. Scottsdale is supposed to be a beautiful city who would ever think that there were hotels of this sort in such terrible condtion in Scottsdale, AZ. This was a very unpleasant experience.

The room was awful. The staff was rude. Homeless people everywhere. I felt very unsafe. The rooms had a terrible odor. The linen/sheets were not fresh and sheets looked dingy, smelled like urine. Towels and wash cloths did not smell fresh. I would never stay at this location ever again. I have stayed at other Extended Stay Hotels but this location was by far the worse. Scottsdale is supposed to be a beautiful city who would ever think that there were hotels of this sort in such terrible condtion in Scottsdale, AZ. This was a very unpleasant experience.

The property falsely advertised the accommodations and the cleanliness was less than stellar to put it nicely. The property falsely advertised the accommodations and the cleanliness was less than stellar to put it nicely. They also refused to refund our unused second night when I couldn’t stay there because of being extremely immune compromised.

The property falsely advertised the accommodations and the cleanliness was less than stellar to put it nicely. The property falsely advertised the accommodations and the cleanliness was less than stellar to put it nicely. They also refused to refund our unused second night when I couldn’t stay there because of being extremely immune compromised.

Location

Staff courteous. Rooms need thorough cleaning, carpets cleaned, under beds as well. Otherwise, great stay

Staff courteous. Rooms need thorough cleaning, carpets cleaned, under beds as well. Otherwise, great stay

Room smelled musty. Can tell it was smoked in. Maid never came to change anything out in 5 days

Room smelled musty. Can tell it was smoked in. Maid never came to change anything out in 5 days

As an 'extended stay' type lodging, it lacked any plates, silverware, glasses, coffee cups, etc.

As an 'extended stay' type lodging, it lacked any plates, silverware, glasses, coffee cups, etc.

We ended up leaving a day early. This is a good area to stay, however, the hotel needs some tlc inside. Was not a fan of people smoking right outside all the entrances. There was hair in our bed, bathroom, and shower. There was a water leak from the above room. The hotel did end up giving us a refund on the second night and that was appreciated.

We ended up leaving a day early. This is a good area to stay, however, the hotel needs some tlc inside. Was not a fan of people smoking right outside all the entrances. There was hair in our bed, bathroom, and shower. There was a water leak from the above room. The hotel did end up giving us a refund on the second night and that was appreciated.

Its was comfy

Its was comfy

Great staff very friendly. Location location location

Great staff very friendly. Location location location

Breakfast was marginal. I'm not a big muffin eater. I would have preferred oatmeal with less sugar.

Staff was very accommodating!

Great staff. Clean rooms. Close to everything you need. I would have liked to have stayed longer but they increase the room rate $15 dollars every week.

Great staff. Clean rooms. Close to everything you need. I would have liked to have stayed longer but they increase the room rate $15 dollars every week.

The bed was hard and very uncomfortable

Room was clean

Room was clean

Stayed 4 nights in two different rooms. The first room was located next to an exit door and there were people in and out all night. It was impossible to get sleep with the door continuously slamming. Fortunately the Manager and other staff were extremely accommodating and moved me to another room which was quiet all night. The staff was great. The rooms were nice. The price was reasonable. The location was great. Little to no breakfast offered.

Stayed 4 nights in two different rooms. The first room was located next to an exit door and there were people in and out all night. It was impossible to get sleep with the door continuously slamming. Fortunately the Manager and other staff were extremely accommodating and moved me to another room which was quiet all night. The staff was great. The rooms were nice. The price was reasonable. The location was great. Little to no breakfast offered.

Coffee pot on request.

Coffee pot on request.

Parking spaces were available, Staff were willing to work with me after hours. Particularly Aspen, she welcomed me with the key cards, and i will definitely be back sometime in the future. Sleep so good, i missed out on the free continental breakfast, because i slept in.

Parking spaces were available, Staff were willing to work with me after hours. Particularly Aspen, she welcomed me with the key cards, and i will definitely be back sometime in the future. Sleep so good, i missed out on the free continental breakfast, because i slept in.

There was a member of staff Shane. Rude and aggressive. Rooms were not serviced even when I made a fresh booking. Breakfast was muffins and coffee. Horrible. Trish and lance were nice.

There was a member of staff Shane. Rude and aggressive. Rooms were not serviced even when I made a fresh booking. Breakfast was muffins and coffee. Horrible. Trish and lance were nice.

No plates or glasses

No plates or glasses

The hotel seemed to be serving as an emergency housing location for homeless people.

Carpet had bugs and wasn’t properly cleaned but other than that it was amazing?

Carpet had bugs and wasn’t properly cleaned but other than that it was amazing?

Police on scene 2 times, I had a dirty room no soap or shampoo the complementary breakfast was a joke it’s just 2 types of muffins and nutrigrain bars. When I told this to the front desk and showed him the bag of items from kids toys to drug paraphernalia and the guy barely apologized no offer to settle with a guest that paid $136 for a below average room with sub par care. I will never go back to this location again. Epic failure to ignore the fact experience in person The smell and lack of customer service.

I found a cockroach in my room, which is completely unacceptable under any circumstances and raises serious concerns about cleanliness and hygiene. Additionally, on Saturday night around 6:00 p.m., I had an interaction with the manager, Shayne, that was extremely disappointing. He was disrespectful and rude, and when I attempted to speak with him, he refused to make eye contact and dismissed my concerns. His behavior was unprofessional and inappropriate for someone in a managerial role. You may verify this interaction by reviewing the camera footage from approximately 6:00 p.m. on Saturday evening. This was the worst hotel experience I have ever had, and I am deeply dissatisfied with both the condition of the room and the way the situation was handled by management. I expect this matter to be taken seriously and addressed promptly.

I found a cockroach in my room, which is completely unacceptable under any circumstances and raises serious concerns about cleanliness and hygiene. Additionally, on Saturday night around 6:00 p.m., I had an interaction with the manager, Shayne, that was extremely disappointing. He was disrespectful and rude, and when I attempted to speak with him, he refused to make eye contact and dismissed my concerns. His behavior was unprofessional and inappropriate for someone in a managerial role. You may verify this interaction by reviewing the camera footage from approximately 6:00 p.m. on Saturday evening. This was the worst hotel experience I have ever had, and I am deeply dissatisfied with both the condition of the room and the way the situation was handled by management. I expect this matter to be taken seriously and addressed promptly.

Nobody at front desk 11:30pm so didn't check in and had to get another hotel room nearby!!!! Need reimbursed

Nobody at front desk 11:30pm so didn't check in and had to get another hotel room nearby!!!! Need reimbursed

We were a party of four and booked a room listed as accommodating four guests. Since rooms with two beds were unavailable, we chose the option with one queen bed and a sofa bed. Unfortunately, the sofa bed was only a twin—far too small for two people, and there were no linens provided for it in the room. When I called customer service, I was told there was nothing they could do because staff had already left and we would “have to figure it out for the night.” The room itself was in terrible condition. The window was left open and the room was freezing, likely to air out the bad smell. The carpet had large black stains, the room smelled unpleasant, and even the towels and linens felt dirty. It did not feel clean or maintained at all. Safety was also a major concern. There are no hallway cameras, and we saw people entering and leaving the building freely at all hours. Someone even knocked on our door at 2AM. With no staff or security present, we did not feel safe. Overall, this was the worst hotel experience we’ve had. We would not stay here again or recommend it. Very disappointing, especially for Scottsdale.

We were a party of four and booked a room listed as accommodating four guests. Since rooms with two beds were unavailable, we chose the option with one queen bed and a sofa bed. Unfortunately, the sofa bed was only a twin—far too small for two people, and there were no linens provided for it in the room. When I called customer service, I was told there was nothing they could do because staff had already left and we would “have to figure it out for the night.” The room itself was in terrible condition. The window was left open and the room was freezing, likely to air out the bad smell. The carpet had large black stains, the room smelled unpleasant, and even the towels and linens felt dirty. It did not feel clean or maintained at all. Safety was also a major concern. There are no hallway cameras, and we saw people entering and leaving the building freely at all hours. Someone even knocked on our door at 2AM. With no staff or security present, we did not feel safe. Overall, this was the worst hotel experience we’ve had. We would not stay here again or recommend it. Very disappointing, especially for Scottsdale.

None Not clean

This Extended Stay was awful. My husband and I felt like we were staying at a shelter. There was no staff, they said there was grab n go breakfast but they were snacks that resembled old pantry snacks uou get rid of because the dates were expired. The images online is nothing like the real thing. I’m so thankful I travel with my own blankets because we slept on those instead of use the sheets. It was just dirty and smelled unkept and cared for. Even if it was free we wouldn’t stay there again.

This Extended Stay was awful. My husband and I felt like we were staying at a shelter. There was no staff, they said there was grab n go breakfast but they were snacks that resembled old pantry snacks uou get rid of because the dates were expired. The images online is nothing like the real thing. I’m so thankful I travel with my own blankets because we slept on those instead of use the sheets. It was just dirty and smelled unkept and cared for. Even if it was free we wouldn’t stay there again.

Hotel is very aged and smells like a nursing home. Room was relatively quiet but the bed and linens are similar to a Super 8 / Motel 6. The property is very nice (grass, trees, parking lot well put) and in a great part of the city, but there are also homeless people in the parking lot if that concerns you. I’m sure they’re harmless and they didn’t bother me.

Hotel is very aged and smells like a nursing home. Room was relatively quiet but the bed and linens are similar to a Super 8 / Motel 6. The property is very nice (grass, trees, parking lot well put) and in a great part of the city, but there are also homeless people in the parking lot if that concerns you. I’m sure they’re harmless and they didn’t bother me.

We switched rooms when we arrived because the first room smelled like someone was smoking weed in the bathroom. The second room wasn't that great becazue it wasn't 100% clean. The floor wasn't swept or mopped, there was a sticky spot. We had to ask for any items we wanted for the kitchen. Not all items we wanted were available so we settled for one pot and two plastic spoons. We ended up buying what we needed to get by while we stayed here and cleaned the floor ourselves with lysol we bought and a towel. We checked out early.

We switched rooms when we arrived because the first room smelled like someone was smoking weed in the bathroom. The second room wasn't that great becazue it wasn't 100% clean. The floor wasn't swept or mopped, there was a sticky spot. We had to ask for any items we wanted for the kitchen. Not all items we wanted were available so we settled for one pot and two plastic spoons. We ended up buying what we needed to get by while we stayed here and cleaned the floor ourselves with lysol we bought and a towel. We checked out early.

Mattresses are terrible. Lumpy and uncomfortable. Room has trash in it from previous person. Would not recommend.

Mattresses are terrible. Lumpy and uncomfortable. Room has trash in it from previous person. Would not recommend.

Great

Great

Not good

Not good

This is worst motel ive ever been too room 218 smells like old nursing home but worse and i.couldnt get smell go away i had no shower curtain only

This is worst motel ive ever been too room 218 smells like old nursing home but worse and i.couldnt get smell go away i had no shower curtain only

Bathtub/shower could use some non slip added to the bottom. We have stayed here before, we will stay again. Overall, a very nice place in a good location.

Bathtub/shower could use some non slip added to the bottom. We have stayed here before, we will stay again. Overall, a very nice place in a good location.

There was no breakfast for 7nites except for coffee. Tea. Hot choco daily. We had 3pillows yet 4of us reserved/ stayed in the room despite of repeated pillow request. Suggesting hotel to provide mop/ cleaning materials when housekeeping is scheduled every 14days only. It was eye- opening

There was no breakfast for 7nites except for coffee. Tea. Hot choco daily. We had 3pillows yet 4of us reserved/ stayed in the room despite of repeated pillow request. Suggesting hotel to provide mop/ cleaning materials when housekeeping is scheduled every 14days only. It was eye- opening

The staff there is exceptionally good. Beds are wonderful.

The staff there is exceptionally good. Beds are wonderful.

About nothing for breakfast!

About nothing for breakfast!

Safe… Dated hallways. Housekeeping only Every 14days. 4registered guests with only 3pillows to use.

Safe… Dated hallways. Housekeeping only Every 14days. 4registered guests with only 3pillows to use.

The elevator, stairwell, and room did not look clean. There was a hole where the exhaust fan should have been in the ceiling and the sink in bathroom would not drain. The faux liner of the tub was also peeling off and both the lobby and our room smelled upon arrival.

The elevator, stairwell, and room did not look clean. There was a hole where the exhaust fan should have been in the ceiling and the sink in bathroom would not drain. The faux liner of the tub was also peeling off and both the lobby and our room smelled upon arrival.

Terrible room was there 30 minutes and had to leave there was no way I could stay there. The property would not approve a refund either.

Terrible room was there 30 minutes and had to leave there was no way I could stay there. The property would not approve a refund either.

Not suitable for kids

Not suitable for kids

The room was dated, not the cleanest, it’s more like a low income living facility, not a hotel. Couldn’t even use the pool with my kids because there was strange men out there all day and night drinking and smoking weed…not nice at all! The hallways to our room had full garbage bags outside of the room doors and by the elevator area. We asked for the plates/pans option and they had nothing but a pan to use. They claimed to have breakfast and there was NOTHING except coffee or tea for all 5 days we were there and it said breakfast included, lie! Overall it was gross and felt unsafe! Horrible hotel, do not waste your money! Yikes…

The room was dated, not the cleanest, it’s more like a low income living facility, not a hotel. Couldn’t even use the pool with my kids because there was strange men out there all day and night drinking and smoking weed…not nice at all! The hallways to our room had full garbage bags outside of the room doors and by the elevator area. We asked for the plates/pans option and they had nothing but a pan to use. They claimed to have breakfast and there was NOTHING except coffee or tea for all 5 days we were there and it said breakfast included, lie! Overall it was gross and felt unsafe! Horrible hotel, do not waste your money! Yikes…

Walking in the "lobby" had boxes and to go cups and very random things scattered around. The staff was not friendly, seemed a little put out by having to help us. There was small bits of trash, hairball and such in the elevator and hallways. The hallway was poorly lit. The photos on booking.com were not at all what the rooms looked like. The room was gross. There was what looked to be mold and rust in the shower. There was old grease splatter on the side of the refrigerator. The microwave was chipped inside and rusty. The sofa bed/couch had the upper back corners torn up like a cat had ruined them. The floors were not carpet but had spill stains that dirt and hair were stuck to. Hairballs and dust all over rhe flooring. We were there about an hour and checked out, and got a hotel accross the street. They had offered another room but we had no confidence that it would be any better. We were all disgusted. It felt like a truck stop hotel at best. I wish I had taken photos but we were trying to get ready before our event started and we needed to move quickly to go somewhere else to do do.

hallways smelled like dog urine. sheets were dirty had maid change the bed. breakfast was coffee and fruit bar

hallways smelled like dog urine. sheets were dirty had maid change the bed. breakfast was coffee and fruit bar

No continental breakfast...cooffee was gone at 830am no one made more. Room was excellent...clean, quiet.

No continental breakfast...cooffee was gone at 830am no one made more. Room was excellent...clean, quiet.

Reading light switch broken. No breakfast provided. Breakfast in any form would have been better than nothing! This significantly impacted our plans for the day.

Reading light switch broken. No breakfast provided. Breakfast in any form would have been better than nothing! This significantly impacted our plans for the day.

I made a reservation for 2 queen beds, but I o my got one.

Excellent place

Excellent place

The hotel was so very nice and very quiet. The kitchen and bedroom were separated and it was really cozy. It was very clean and felt safe in the area. My husband and I went across the street to Ajo Al restaurant and have the greatest time. This hotel stay was so great that we decided this would be the only hotel we will go to in the future. We loved every aspect of the experience.

The hotel was so very nice and very quiet. The kitchen and bedroom were separated and it was really cozy. It was very clean and felt safe in the area. My husband and I went across the street to Ajo Al restaurant and have the greatest time. This hotel stay was so great that we decided this would be the only hotel we will go to in the future. We loved every aspect of the experience.

Super

Super

The front desk attendant was kind and apologized and gave us a refund, but I’ll never go back.

The front desk attendant was kind and apologized and gave us a refund, but I’ll never go back.

Staff is a very good worker love him

Everything was HORRID

Great and clean room.

Great and clean room.

Super

Super

I went at 2am to check in, office was closed and no one answer the phone for late hours

Good room

Good room

Good room and customer service

Good room and customer service

Had full kitchen, quiet N/A

Great location and great price. Carpet in the room was a little dirty.

Great location and great price. Carpet in the room was a little dirty.

My time I get there to the time left it was very easy and very wonderful

My time I get there to the time left it was very easy and very wonderful

Good

Good

Great area around hotel

Great area around hotel

It was good, room with kitchen, pool, bed and pull out sofa it was just perfext

It was good, room with kitchen, pool, bed and pull out sofa it was just perfext

When we wentbto settle in for the night we realized the mattress onbone of the beds was upside down....the pillowtop portion was on the boxspring. St this point we just wanted to get tonsleep, so the only solution we could muster was to flip the mattress ourselves and call for a fresh set of sheets. Highly disappointed in the room furnishing.

When we wentbto settle in for the night we realized the mattress onbone of the beds was upside down....the pillowtop portion was on the boxspring. St this point we just wanted to get tonsleep, so the only solution we could muster was to flip the mattress ourselves and call for a fresh set of sheets. Highly disappointed in the room furnishing.

It was a good place to stay other than the few weirdo’s here and there. I didn’t like the fact that it says breakfast is included but there was no breakfast at all just coffee and muffins. When I seen breakfast was included that’s what I was expecting an actual breakfast like other properties of the same company.

It was a good place to stay other than the few weirdo’s here and there. I didn’t like the fact that it says breakfast is included but there was no breakfast at all just coffee and muffins. When I seen breakfast was included that’s what I was expecting an actual breakfast like other properties of the same company.

The hotel is a miss. The first room we had was terrible. The curtains were ripped and would not close, missing furniture and the safety look was missing. The room was probably the worst I have had in 40 plus years of travel. We requested a new room which was marginally better. Breakfast is bad. Pity as the hotel is ion a great location and staff is great. Owners need to invest some money in upgrades to make it all it can be.

The hotel is a miss. The first room we had was terrible. The curtains were ripped and would not close, missing furniture and the safety look was missing. The room was probably the worst I have had in 40 plus years of travel. We requested a new room which was marginally better. Breakfast is bad. Pity as the hotel is ion a great location and staff is great. Owners need to invest some money in upgrades to make it all it can be.

The best

The best

It was a nice, quiet, convenient! I absolutely loved the location.

It was a nice, quiet, convenient! I absolutely loved the location.

The best extended stay ever! Clean, safe, nice, friendly !

The best extended stay ever! Clean, safe, nice, friendly !

We enjoyed our stay. Very clean and quiet.

We enjoyed our stay. Very clean and quiet.

Considering the local we expected a little nicer. It’s getting worn and needs a serious updating. Desk assistance was great.

Considering the local we expected a little nicer. It’s getting worn and needs a serious updating. Desk assistance was great.

The sink was stopped up. There was a roach running across the bathrooom. The jacuzzi wasnt working. It smelled like marijuana. I can go on and on but I think you get the picture.

The sink was stopped up. There was a roach running across the bathrooom. The jacuzzi wasnt working. It smelled like marijuana. I can go on and on but I think you get the picture.

This is my go to I love convenience but lately I’m noticing a lot of sketchy people hanging around that are not staying at this hotel. This isn’t a one off either.

This is my go to I love convenience but lately I’m noticing a lot of sketchy people hanging around that are not staying at this hotel. This isn’t a one off either.

Sofa bed was unsleepable, mattress is old and horrible, you feel the springs the entire night, needs to be thrown out

Sofa bed was unsleepable, mattress is old and horrible, you feel the springs the entire night, needs to be thrown out

Extended stay can mean: displaced jobless people put up at taxpayer expense and think that the property is theirs to act how they chose ie: loud, obnoxious, smoking (within 10 ft) of the front entrance. Swimming in the pool when the lights are off late at night screaming. Partying in the parking lot late night. Setting off M80's....sounded like gun fire.....unsafe, unclean & unaccommodating ......

Extended stay can mean: displaced jobless people put up at taxpayer expense and think that the property is theirs to act how they chose ie: loud, obnoxious, smoking (within 10 ft) of the front entrance. Swimming in the pool when the lights are off late at night screaming. Partying in the parking lot late night. Setting off M80's....sounded like gun fire.....unsafe, unclean & unaccommodating ......

We immediately booked a room at another hotel, and then canceled that one. We received our refund within 24 hours. That was the best part of our stay!! Xavion was really helpful and tried to help us.

We immediately booked a room at another hotel, and then canceled that one. We received our refund within 24 hours. That was the best part of our stay!! Xavion was really helpful and tried to help us.

VERY poor conditions - not clean, pillow had mildew on it, shower had mildew & yellow buildup. Desk was falling apart, NO extra blankets for sofa sleeper. Pool area only had one take & two chairs - looks NOTHING like the pictures on site! such a disappointment. The girl at front desk was nice - I will not suggest this place nor stay here again

VERY poor conditions - not clean, pillow had mildew on it, shower had mildew & yellow buildup. Desk was falling apart, NO extra blankets for sofa sleeper. Pool area only had one take & two chairs - looks NOTHING like the pictures on site! such a disappointment. The girl at front desk was nice - I will not suggest this place nor stay here again

For the price we really enjoyed staying at this property. I only wish I had booked 2 beds lol

For the price we really enjoyed staying at this property. I only wish I had booked 2 beds lol

It waa good forcthe value

It waa good forcthe value

Dirty rooms, cockroach’s all over floor, mold and water damage under sink, burned out lights, beds had sheets with stains, uncomfortable and lumpy, clock not working with alarm going off and no way to shut it off. Only 2 outlets available to use. Definitely not worth the cost for the room.

Dirty rooms, cockroach’s all over floor, mold and water damage under sink, burned out lights, beds had sheets with stains, uncomfortable and lumpy, clock not working with alarm going off and no way to shut it off. Only 2 outlets available to use. Definitely not worth the cost for the room.

.

.

Well, we stayed on the 2nd floor and were a witness to a crime scene on the 3rd floor. My children have never been interviewed by a detective, well that was a first. Good staff, but bad experience.

Well, we stayed on the 2nd floor and were a witness to a crime scene on the 3rd floor. My children have never been interviewed by a detective, well that was a first. Good staff, but bad experience.

Its was a good place to sleep and shower.

Its was a good place to sleep and shower.

This was one of the dirtiest places we have ever stayed. The pull out couch mattress had a huge disgusting stain on it. The queen bed had stains all over the sheets. The pull out couch didnt even have sheets. I had to ask for sheets and make it myself. There was something flung onto the ceiling above the bed. We slept on top of the sheets. This should have been a $50 stay not an almost $200 stay. We will never return to your hotel again. Hire some new housekeeping and replace your stained sheets and mattresses. Word of mouth is very powerful and we will let everyone know to not stay here.

This was one of the dirtiest places we have ever stayed. The pull out couch mattress had a huge disgusting stain on it. The queen bed had stains all over the sheets. The pull out couch didnt even have sheets. I had to ask for sheets and make it myself. There was something flung onto the ceiling above the bed. We slept on top of the sheets. This should have been a $50 stay not an almost $200 stay. We will never return to your hotel again. Hire some new housekeeping and replace your stained sheets and mattresses. Word of mouth is very powerful and we will let everyone know to not stay here.

The room was dirty the bathroom was dirty. The main fooor had a bad odor. The room I rented was tiny hardly call it a suite. The sofa bed was missing the mattress so the couch sunk and when we opened to pull it out to sleep noticed the mattress was missing. Had to switch rooms. Breakfast was not a breakfast but a poorly stocked snack bar.

The room was dirty the bathroom was dirty. The main fooor had a bad odor. The room I rented was tiny hardly call it a suite. The sofa bed was missing the mattress so the couch sunk and when we opened to pull it out to sleep noticed the mattress was missing. Had to switch rooms. Breakfast was not a breakfast but a poorly stocked snack bar.

A lots a noises

A lots a noises

I was turned away from the property because they were overbooked, and that fact did not show up on Expedia‘s booking portal. Besides that the look of the property was very disappointing, especially for North Scottsdale.

I was turned away from the property because they were overbooked, and that fact did not show up on Expedia‘s booking portal. Besides that the look of the property was very disappointing, especially for North Scottsdale.

Run down. Dirty. First room AC broken and loud, second room no bathroom fan, gum on carpet, trash in halls, advertised breakfast was coffee and bags of granola.

Run down. Dirty. First room AC broken and loud, second room no bathroom fan, gum on carpet, trash in halls, advertised breakfast was coffee and bags of granola.

The hotel mentions breakfast offered. But it only had oatmeal and a few muffins. They did offer coffee. The room had an old smell. The shower only had one small shampoo for 6 people. Good thing we always pack our shampoo and conditioner.

The hotel mentions breakfast offered. But it only had oatmeal and a few muffins. They did offer coffee. The room had an old smell. The shower only had one small shampoo for 6 people. Good thing we always pack our shampoo and conditioner.

The beds are uncomfortable and it stinks in there

The beds are uncomfortable and it stinks in there

The “continental breakfast” included an assortment of 4 Quaker oatmeal packets and coffee. The Coffee looked like iced tea. It was 3/4 portion of water to 1/4 actual coffee. Everyone that tried to get a cup Of coffee was very unhappy and there was no one around. We waited at least 30 mins but no one came to the front desk over that time.

The “continental breakfast” included an assortment of 4 Quaker oatmeal packets and coffee. The Coffee looked like iced tea. It was 3/4 portion of water to 1/4 actual coffee. Everyone that tried to get a cup Of coffee was very unhappy and there was no one around. We waited at least 30 mins but no one came to the front desk over that time.

Everything es good

Everything es good

The hotel was just ok. I never saw any grab and go breakfast, as listed,-just coffee. I was counting on some type of breakfast since I didn’t have a car and had to rely on Lyft. I was awakened at 3:00 a.m. with noise which sounded like someone moving furniture. So, not a good sleep.

The hotel was just ok. I never saw any grab and go breakfast, as listed,-just coffee. I was counting on some type of breakfast since I didn’t have a car and had to rely on Lyft. I was awakened at 3:00 a.m. with noise which sounded like someone moving furniture. So, not a good sleep.

OMG Ewww! The musty old smoke rubber smell started it off. Our room keys were given to us in a post it note. The bed was not clean. It was more than lint and when we asked for additonal sheets, they were handed over no questions; kinda like it was expected. The dishwasher literally had chunks of food in the bottom of it. The bathroom top drawer had hair and dust in it. The floor near the nightstand was visably dirty and easily came up when wiped. The sofa bed was DISGUSTING. The sheets were gross and dirty. There was doritos on the bed and a dead bug under the matress in the frame. We got this room with the plan to use the sofa bed for sure. For a Scottsdale hotel in this area for this price, I am appalled. If we had more time I would have tried to find something else.

OMG Ewww! The musty old smoke rubber smell started it off. Our room keys were given to us in a post it note. The bed was not clean. It was more than lint and when we asked for additonal sheets, they were handed over no questions; kinda like it was expected. The dishwasher literally had chunks of food in the bottom of it. The bathroom top drawer had hair and dust in it. The floor near the nightstand was visably dirty and easily came up when wiped. The sofa bed was DISGUSTING. The sheets were gross and dirty. There was doritos on the bed and a dead bug under the matress in the frame. We got this room with the plan to use the sofa bed for sure. For a Scottsdale hotel in this area for this price, I am appalled. If we had more time I would have tried to find something else.

The place looked like a home care and smelled like weeds.

The place looked like a home care and smelled like weeds.

Interesting smells. there was no ice on the property. staff was very friendly. the bed and the pillows was awful we stayed in Room 229

Interesting smells. there was no ice on the property. staff was very friendly. the bed and the pillows was awful we stayed in Room 229

Came into town for work and got stuck out here during Valentine’s Day. Hotel prices were absolutely insane, like over $500 for a “normal” hotel. I usually don’t ever stay in extended stays. In my home town they are full of crackheads and very sketchy in general. Not this one though! Your vehicle and belongings are safe here. It wasn’t the cleanest or nicest hotel but there was no bedbugs or roaches.

This property is not as good as a bad college dorm. Old, rundown, dirty.

Staff had no authority. Didnt care.

Crazy thing is I cancelled a different location because I found the first one was a disaster. I feel bad for the staff as they have no support from management. Huge disappointment. Sad really because outside is beautiful other than all the dog poo everywhere and no place to sit outside

Hate to write a bad review. This is an issue that can be sorted. But I would want to know if it was someone else’s experience. Bed bugs. On the floor, in the bed, under the sheets, in the corners. Large, various stages of development, and definitely a situation that’s been overlooked for a while. We left right away so we didn’t pick up any hitchhikers in our bags and clothing. Jan 2025. May be completely different at a future date….

Very weird room layout, terrible beds, felt gross

The rooms were were done and the property is in the great locality. A safeway is just 3 blocks away. I was only sad that the swimming pool was under maintenance Otherwise the stay for 8 nights was worth it. Drove to Page (270 miles one way), Williams (161 miles one way) and Sedona (175 miles) from here. Thanks

Stayed in several Extended Stay hotels in th past so I know it’s not the brand that is bad. But never again here. Last Thanksgiving we arrived to a police encounter; two residents from two separate rooms were in a physical brawl. This year, three police cruisers were in front when we checked in and we got to witness a man in his underwear and tee shirt being dragged out and then planted facedown on the doorstep to get handcuffed. The place is dirty; the tub allows you to stand in three inches of water while you shower because the drain was clogged. I could go on but it is best I just say next year when we return for thanksgiving we’ll sleep in our car versus stay here if nothing else is available.

The room was clean and the checkin was easy.

Very very good

Location

Fantastic place in an awesome area....

It was great experience

Lance was very welcoming and helpful.

Smelled like weed in the hallways and the room was as very dirty

There was a pubic hair on the washcloth and bugs in the bathtub. No coffee pot in the room

Enjoyed my stay

Love the property. Close to food and shopping. Few minutes away from downtown Scottsdale. Awesome area to be in

I stay here often & the staff is kind and accommodating, I can walk to Starbucks which I love and there are restaurants everywhere. Safe, quiet and convenient.

There was hair on the pillows and blankets, as well as on the back of the toilet and seat, all very dark. Besides the hair there were two very obviously used Q-tips on the side of the toilet. It was absolutely filthy. There was a spot of blood on the ceiling above one of the beds, and stains all along the wall behind the second bed that could have been just about anything. Also, there was a large stain on one of the headboards that one can only imagine the origination of. There was also a bloody booger on the latch of the window. I wish I was joking!!!! The fridge had broken parts and god knows what kinds of food spilled inside, as well as two moldy ice cube trays in the freezer. The drawers in all of the furniture in the room, as well as the cupboards in the kitchen were also covered in hair of various lengths and colors. The pullout mattress was an absolute nightmare. Full of holes, about 2.5 inches thick, and fully BROWN so that the person sleeping there was disgusted and instead slept on the couch folded. The plug behind the nightstand is an active fire/shock hazard. If even nudged a little, it sparks like a literal lighter. Besides all of this, generally unimpressed with the customer service. Petty, and curt when asked for towels or bedding, and there was an open fight in the lobby between employees when we left one morning. YOU GET WHAT YOU PAY FOR!!

We checked in around 730pm and got into our room and noticed a dead bug on the carpet. We simply threw it away and thought no big deal it’s dead. Next thing we know we see another few bugs crawling on the floor, as we looked closer they were roaches. I called the front desk and she apologized and offered to move us to another room with one bed. We had 5 people with us and figured if one room was infested with cockroaches the other might be as well. We asked to get a refund and the lady said yes, front desk was great and she felt very bad. As we were leaving we saw baby roaches on the bed. We ended up checking out and booking at a Marriott.

Nice quiet property, room was dated but nice. Staff were lazy, less than honest, and inattentive. Coffee was like water because “that’s the way the night shift likes it”, continental breakfast was nonexistent as they “had ran out”. Staff failed multiple times to send email receipt required multiple calls over several days to obtain.

Room was never cleaned from previous guest. Everything was filthy

Great staff

The room smelled of smoke. I should have asked to be moved. However, I was so busy with my brother's memorial service, I didn't have time or energy to move. The staff wasn't particularly helpful when I let them know of the problem. They offered no solutions or suggestions.

Clean and easy.

The room was spacious but the pull out bed was like sleeping on springs. The bed was uncomfortable. The breakfast consisted of choices between granola bar or tiny muffin. The local was in a nice neighborhood. Not worth the price

I booked 2 queen beds and only got 1 with a twin pull out sofa bed. The beds were not comfortable. We neeeded a plunger and they said they gave all of them out so that sucked! We called numerous times for a plunger and they kept saying they handed them all out and didnt know where they were. I was like ok so what do we do? And the lady at the front desk was like I dont know. I called in the morning again for the plunger and the man that was at the front desk was alot more helpful saying he was going to the maintenance closest to call back in 5 min. I did and he said yes I have a bunch right here. So makes me think the night before she just didnt walk over to the maintenance closet and look! Will never stay here agin!

I’ve stayed here multiple times & usually like it. This time - this room was run down & things broken. Gross towels were left in the hallway for days. Bed was hard as a rock

Customer service at Expedia tried to assist in the refund (over 400.00) but property would not budge.

We didn’t have any housekeeping.

The tub in our room was clogged & it took forever to go down. Also the elevator had a weird smell. Other then that it was fine.

It's a great hotel with great service.

As expected

I arrived at the hotel to check in and was informed that they had transferred me to a different hotel 15 minutes away. I never got a call or anything. When i arrived at the new hotel, i was told the hotel room had only one bed when i had reserved for two. After some adjustments i was given a room with two beds smaller than the original room had, and was charged more.

Can't beat the location. It was nice and quiet while having good links to freeways and main roads. The hotel itself is a bit run down. Pillows are like pancakes, no breakfast to speak of, the floor in my room was sticky and the water pressure was poor. Also, my room was mistakenly given to the next people who checked in! All was resolved quickly, but it was a pain to deal with after a long day of travel. Would I stay here again? No, it didn't meet enough of my needs.

We checked in to the room and it smelled horrible ! The hallways smelled great. We went and asked for a diff room and they were so polite, they gave us another room. Appears to have just been remodeled. Very nice!! They say free breakfast but they had 1 pot of coffee and a few muffins in a bowl. They need to put their trash bins somewhere else. They are big and right by the elevator to go down. But the trash smells so you either take the stairs or wait by the smelly trash cans for the elevator.

It was a nice place with a nice rate.

Everything was decent for the price we paid. Cleanliness was fair overall. There’s no “breakfast” unless you like coffee with a pre packaged muffin because that’s all the options they have. Our room was supposed to be NON SMOKING, signs posted around also said NON SMOKING however our room smelled of cigarettes as soon as you walked in and faded while in the room but upon entering every time it was just like walking in the first time. ALL of our belongings including our suitcases, shoes that we left out on the floor and our recyclable bags that we took snacks in still smell of cigarettes. We stood from Friday to Sunday to put in perspective.

Time to replace some worn out outlets. Zero usb chargers. Honesty, terrible coffee/breakfast. Buy food at Safeway. Pros - Quiet.

I checked in and noticed immediately that my door wasn’t locked. I went to leave shortly afterwards and discovered the door would not latch. I informed the front desk, but they refused to do anything about it or even transfer me to a different room, therefore, whenever I choose to leave my room for any length of time I have to bring all my belongings with me because there was no way of locking the door. This place is pathetic. Stay away!

Quiet and clean.

Our room, curtains are broken, dish washer did not work, toilet was dirty, but worst of all, it did not have hot water in the shower. Because the hotel is fully booked, the one and only front desk staff told us to tough it out. Will check next morning. It’s 40s and too cold to take cold shower. Overall I would rate this 3 out of 10.

Clean and comfortable.

Clean but older. No breakfast and no coffees at 11am. Nice staff.

On a good day, this would be a two star hotel. We way overpaid for this one due to the gold tournament in town. No lobby. Large TV Screen at desk video recording customers as they check in. Slow check in process - They ask a lot of questions before they give you a key. Room smelled like greasy hamburgers had just been cooked. You have to ask for a coffee pot. I had gnats in my sink. Toilet had build up stains in the bottom, exhaust fan buzzed loudly. My room on the second floor was just above the designated smoking area, so I had to keep my window closed. Bed and pillow were ok. I'm shocked its on Hotels.com website.

Love this place and staff

No frills hotel. Has everything you need at a great price.

Travelled during the time of the year where it's expensive, down here, this location wasn't bad for what we paid. Had everything we needed.. no complaints..

We arrived late in the evening after visiting with family. The check-in experience was efficient and friendly! We found our bedroom and bathroom to be quite comfortable and clean and well-maintained. Checking out the next morning, again, the process was efficient and staff very friendly.

Rooms looked dirty.

Bed mattress was worn out sank in it. Staff was very friendly. Room was clean other than the age of the bed it was ok for the price

Keep your bags zipped ! It’s good for a quick stay if you don’t have to stay in the room . Bed was super hard .

No hot water for any room. Wouldn't call plumber. Everyone had to wait until the morning. Several people complaining but still refused to fix problem. We left for next destination without showering. Remote control needed batteries. Clerk didn't know how to use screwdriver. Bed very, very uncomfortable.