Hyatt Regency Schaumburg Chicago

The property it self is truly nice. Plenty of safe parking within the hotel. Unless you are a member, you will not receive complementary waters in your room.

It was an okay stay. Room was well worn and dated but clean-ish at least. Some sort of convention going on and other hotel stayers were up super late and loud in the hallways. Cooking something very odorous as well so that was kind of annoying. The guy at the front desk was super great so well done there. Lobby and price make this place seem prestigious and then the room kind of just lets you down would be my synopsis. Time for a reno

This property is clearly not being maintained to Hyatt standards. Our room would never have passed a basic QA inspection. We found hair on the bathroom walls, floors, and in the bathtub upon arrival. The bathroom door was crumbling, and the furniture was scratched and heavily worn. The issues extended throughout the hotel. Hallways were littered with old garbage, room service trays, and dirty dishes. Baseboards were ripped off the walls, ceilings showed water damage, and the overall property felt neglected. The outdoor pool was covered with a tarp and surrounded by a deck with a large hole in it. Walking through the atrium, we could see rooms on the 4th and 5th floors that appeared completely trashed through the windows. What frustrated me most was the lack of management response. Brandon at the front desk reviewed photos, apologized, and agreed the room was not up to standard. He advised Director of Operations Florijan Matic would contact us. Nothing. When I followed up, Brandon discovered the case had been closed without anyone reaching out. He submitted a second ticket. More than 48 hours later, still no call or email. To make matters worse, the hotel was hosting a convention featuring highly sexualized costumes and displays in public areas while children were present. The condition of the property and complete lack of follow-through made this an incredibly disappointing stay.

great

Very good

Very good

The breakfast was delicious and excellent coffee. I felt very safe at this location. The people who work at Hyatt are very professional, friendly and helpful.

Awesomely

Room was clean fast service

Clean rooms and friendly staff

There was a major water main break that caused significant damage throughout the whole hotel. This happened the day before we checked in and were never alerted. Bar and restaurant closed. Clean up crews drying out everything out 24/7 in the hallways. Dirty and smelly. Told the front desk how displeased we were and they could care less! Nothing complimentary. Never again!!!

The staff are always very nice and the property itself is close to many restaurants and a mall. One of the elevators didn't seem perfectly maintained but that would be my only complaint.

It looks nice on the outside and lobby, but the rooms are very tired. We had a room on the main floor, which is actually half a level below the lobby. You can smell the pool and the mustiness of the hotel. Carpets are old, lighting is bad, TV is old tech. It's just tired. Felt a little gross to walk on the carpets.

i had an emergency and they could not help me. Not very helpful

Great hotel, a little outdated but overall good.

First, no working TV or room phone! Tried calling the front desk with cell phone and their phone was out of order. Pool was FREEZING!! Kids couldn’t even have fun! Jacuzzi was broke down. There was a bug in bed next to the window. The coffee in the room was disgusting. I’m sad we waisted our time and money staying here

Hotel advertised bar was open till 11:30pm and they closed and refused sale at 10pm. Also a plate and dish was left outside the room next to us the whole trip.

Very good

The carpeting in our room had dark black ink stains right as we walked in, which was not a great first impression. The bathroom is updated, yet tiny, and there's unused empty room space outside of it, so that was a little frustrating. The bed was comfortable, and the rest of the room was tidy and nice. The elevators are dated, and one was broken most of our stay. We got coffee early both mornings and there was only one man working at the cafe counter, so the line/wait was unusually long. Overall, we found the staff to be friendly and helpful.

Elevator notification sound is too loud. At night when someone use Elevator, sound is too lond. It wake me up.

Great clean space

Clean room & friendly staff

Room was run down and smelled musty

The bed was comfortable Everything in the room was dirty or falling apart. Lampshades were heavily stained, faulty light bulbs kept going in and out from overheating, heavy dust flying around the room, damages to the bed frame and night stand, deep crack in the ceiling, black mold in the vent in the bathroom, and a pool that can't be used because of how cold it is. Definitely will not be back and would not recommend to any of my friends

The bed was comfortable Everything in the room was dirty or falling apart. Lampshades were heavily stained, faulty light bulbs kept going in and out from overheating, heavy dust flying around the room, damages to the bed frame and night stand, deep crack in the ceiling, black mold in the vent in the bathroom, and a pool that can't be used because of how cold it is. Definitely will not be back and would not recommend to any of my friends

Great stay

I liked it that they upgraded their coffee. The room was roomy. The staff was very accommodating - additional pillows, etc. Microwave and ice dispenser abailable in a common area in our floor. Nothing.

Nothing.

Stayed one night had an unpleasant experience at checkout. Had two rooms reserved for the next two nights nonrefundable. We didn’t go back. They can keep their money. I won’t stay at any Hyatt anymore. They’re not like they used to be and neither are their people, enough said.

Staff wonderful and bartender made great margarita!

Great

Clean quite one night 🌙 stay

Just all around very comfortable place

Horel

Yes

Exceptional

Good

Kam at the front desk was the best csr Ive ever dealt with she went above an above to make our stay was the best

Passable

.

Exceptional

Exceptional

Furniture could have been updated in the hotel rooms, specifically the desk and bedside tables. Very dinged up and scratched.

How close it was to the convention center The pool was very cold

The pool was very cold

Pretty upsetting when you spend money on a nice room

Clean and staff were courteous.

Desk in room was sticky and the room had not been dusted in days.

Great location

We were disappointed with the condition of the room we stayed in. The furniture had distress marks and looked worn while the bed was very average. Also, the bathroom did not have a fan. Their lobby was nice which is not representative of the rooms.

Leaking water from the tap

Leaking water from the tap

Hotel was nicely remodeled. Staff was polite and helpful. Rooms are quiet.

Honestly I think this will be our last stay there. I decided last minute to drive up to my kids chess event.I asked at desk if they could match hotels.com. They stated they can not but if I wanted to step aside and book online I could. Then mentioned I could cancel it their was a chess rate that must have been steeper. I was tired and just said no that's fine. The hotel pool is notable cold and the building is outdated too. If it was.not for the convenience of staying there for in between matches it really has nothing amenities wise. Rooms are outdated, toilet ran on off. The shower level was wayward. It does offer a Starbucks in the lobby but they were out of a lot of stuff and my latte was the worst I have ever had. I don't understand the room rates being attainable.

Exceptional

I had a kid but there was no kiddie pool. The water temperature was too cold and the water was too deep. It would've been nicer if there was a kiddie pool.

The lobby is cool and food is decent but everything else is so run down and needs serious updates. The pillows are awful the beds are like sleeping on a sprind board. I would not go back to this hotel.

Bed sheets had holes in them. Bed did not have a comforter on it. Instead they used a sheet, a blanket then another sheet. Hotel room was very dated and worn. It did not match the price asked to stay there.

Room clean and comfortable. Just one request need a thicker blanket for the bed we had just a really thick sheet to cover up with. nice hotel, close to everything.

The room was outdated, small amd our sheets were dirty the corner bead was coming off. Would not stay here for the price.

Very good

Our stay was amazing everything was beautiful

Breakfast buffet is terrible

Bathroom is small but over all good experience

Clean room and friendly, helpful staff

Rooms were clean, quiet environment, and the breakfast was great

10/10

Valuables from the room safe. An engineer had to be called.

Clean room, very nice check in staff, well taken care of property, great shower!

Older hotel. No heat in the hallways and it was cold. Had blowers in the hallways which were loud

The staff everywhere on site were super accommodating and friendly. The food and drinks were above average. I would have rated with 5 stars and excellent, but our room was way too warm. We even shut the heating unit off, and still, the room was super uncomfortable for sleeping. It stayed at 75. Had it not been so late, we would have called for maintenance. Otherwise I would highly recommend it.

The large and quite lobby with numerous food / beverage options was a pleasure to relax in

Great place to stay

Nice hotel

Easy walking access to restaurants and shopping and love the proximity to interstates and O’Hare .

Overall, we had a very pleasant short stay. The room was spotless and the bed was exceptionally comfortable, with extra towels thoughtfully provided in the bathroom. Breakfast stood out as a highlight—well-presented, with a good variety, and the staff serving the breakfast area were incredibly polite and genuinely friendly, which made the morning start off on a positive note.

Room king wasn't available which happened in the past and the room I stayed was near the restaurant/bar and very noisy until late night. The comforter wasn't very fluffy and warm enough

Hotel was nice

Not what I expected

Great food and the absolute best service! Bashkim was the best waiter I have ever had! He remembered our drink orders from the day before and ensured we have everything we needed or wanted!

Clean,spacious and excellent spot to be around. Highly recommend.

Staff was excellent during their internet cutting out. Made the most of a bad situation. Were kind and caring to everyone. Hotel is great- I love coming to the dance event because the hotel is super nice too.

My husband had a medical emergency on Sunday morning and the front desk associate had perfect recommendations for Newmed walk-in clinic. After his evaluation the MD on duty sent us to St Alexius which is the ER that the Hyatt employee told us to go to. We are pleased by such excellent service. The Hyatt Regency Schaumburg is 5star!

It was pleasant besides not having streaming services on the tv

Good stay

.

Some of the furniture in the common areas need to be updated. There were ripped seams and overall worn areas

Upon check in we were given a dirty room. It’s a good walk from the desk up to you room, then to have to come back down after a long travel was upsetting. However they fixed the situation quickly and I would stay here again.

Big hotel. Lots of lobby space. Lots of free parking in back of hotel. Room booked was 2 full beds. I booked it so long ago the only reason I could think of getting two beds was because it was probably cheaper than the

Hotel and staff were great. Breakfast was okay but

Rooms need updating

Great

Horrible beds and pillows for the price range. There is a mall literally across the main road about 3 minute drive. There are plenty of restaurants in the area with a sports bar and a steak house right next to the hotel. Olive Garden is also about a five minute walk.

Tons of walkable shops and eateries. The city also has a free shuttle! A very nice city.

I stayed in a suite. Room was nice but the TVs were dated. Would have been nice to have a Smart TV. Room was clean when I got there.

Hotel is very clean and modern. Brandon was extremely polite and welcoming at check-in

Staff was very kind and made sure we had a pleasant stay. Very close to good shopping and restaurants

Didn’t have a “hotel store” to buy aspirin, etc. the hotel had a feel of a very tight budget.

The HVAC system was not working properly in my room, resulting in a rattling/grinding sound all night. Gym is pretty good if a bit cozy.

Quiet, comfortable, close to lots of businesses. I felt safe.

Great location, clean room, comfortable bedding, wonderful staff, affordable rooms, and the best hotel breakfast I’ve had at any of my stays. We enjoyed our quick stay and will definitely book again when we are in the area.

Will be back!

Family friendly, the pool and gym

Nice Jr. Suites.

Great place

N/a

Lovely staff. Kind, helpful, and extremely respectful.

Everything was excellent.

We were super-impressed with our check-in experience with your team member Austin. He went above and beyond to make sure our stay was enjoyable. Bashkim and the breakfast staff were attentive, friendly and skilled. Thank you!

Location was good. Close to wood field mall . Hotel close to restaurants.

We were in room 5334 which was at the end of a corridor and didn't have any noises extra, only a slight hum from the fridge and the usual air conditioning. The bathroom was quite small and the door, when opened, nearly touched the toilet but the shower was good. There is a shuttle bus but it only works within 4 miles so you have to pay for a taxi for the airport or get the 606 bus over the road and then the train from Rosemount.

The hotel was clean and quiet with knowledgeable, friendly, kind staff.

N

Was good but never gave me my deposit back .

i really enjoyed my stay. The hotel is beautiful and rooms are clean.

The T.V. came going out

Would stay hwre agiain!!!

Everything top tier. Would definitely stay here again

I have stayed at The Hyatt Regency Schaumburg several times within a span of 9 months. I love how convenient shopping, and dining options are in the area. I must admit this particular stay was as pleasant as my previous visits. My check-out process wasn't seamless as past visits, and the bathroom wasn't as clean as it has been in the past.

Hyatt Schaumburg is located in an area that is upscale, with plenty of shopping and good restaurants. The hotel itself is modern and well maintained. The staff that I encountered were excellent. I asked Kam , the receptionist, where something was located , and instead of pointing she walked me to the location and in addition, showed me two more areas ( pool & gym). Poll is small , only 4 foot deep but room temperature, not icy cold. Starbucks in the lobby . Breakfast is buffet priced at over $20 , but nice , with just about everything, including omelette station. Tool has programable safe. Bathroom is rather small . You can't enter the shower without closing the bathroom entrance door. Room was clean on arrival and cleaned daily . Checkin is at 4 pm, checkout is at 11 am .

All the staff here were very courteous, helpful, and welcoming. My room was comfortable and quiet. I would definitely stay here again.

Rooms are great, beds are wonderful and staff go above and beyond. Will be staying everytime i can.

I was there on business so did not need to take advantage of the restaurant amenities but the shuttle service was a life saver. Great proximity to everything and all around GOLD STAR hotel.

It started very well with an early check in and loved how spacious the room was it was very clean and accommodated the final dress fitting i was having with my client. The hotel in general in all common areas were very spacious and airy. i would definitely stay here again. The hotel was close to everything and the mall and shopping areas were walkable if u don’t have a car.

Nice place and great service

Second time here will always come back!

Rooms were clean however the bathroom was a little tight for a small family of 3. You can tell they renovated recently which is a plus. Would stay here again if needed to.

This room/hotel is terrible. I book and paid for 2 king suits and received 2 queen double beds. One room the entire floor was wet and the room stinked the other room was poorly set up and dirty. Not a good hotel

Room floors where wet smelled like mildew we booked king suites upon arrival was told they weren't available staff had nasty attitude all overall poor experience i usually dont leave company reviews but i had to unfortunately.

This property is worn out and in desperate need of room updates. The staff are heads down and seem overworked. That leaves the impression they don’t have much time for you. We requested extra pillows three times to no avail. And the air conditioning in the room was completely unreliable. I would not recommend this hotel until you hear that they have put money Into making improvements.

Room is way too small

No hot tub, pool was all one depth all around and was in a basement on its own. We were in a room super far from elevators that must have flooded because we had to walk through slushy wet carpet to get to our room, which made our carpet wet. Couch in the room did not pull out and one side of it was open with no arm rest so not comfortable to sleep on at all. Room service came but didn’t give us any towels so we had to call for new ones.

Great hotel

Great location near a lot of restaurants

The staff were garbage. Room service sucked. House keeping didn’t do there job properly. The room was extremely dirty. If I could I would give them 0 stars. Do not come here. The staff were extremely rude

Very clean, there’s a mall nearby and bunch of restaurants

The staff was so amazing and all the food/shopping options that are close make it convenient

Great

We booked 2 king size beds r

Beautiful hotel, everythjng I needed.

It was a very nice stay with my friend, clean and quiet

Staff were nice, beautiful lobby, room was great, and the breakfast was outstanding; would definitely stay again! Also, conveniently close to the mall, plenty of dining options, and the highway. Highly recommend

The hotel is beautiful, convenient, clean, and affordable. When we first got there we were given a room and upon going up to it there were already bags and someone was clearly staying there. We went downstairs, they told us there shouldn't have been anyone but gave us a new room. We went back upstairs at which point we walked into a King Room when we had paid for (and needed) 2 doubles. I called down this time and said I needed the double room, and they argued a bit over whether I paid more for a double, my need for a double, and said they'd check and call me back. No apology at all.15 Minutes later he called, met me upstairs with a key for a room (3131 maybe) down a long smelly hallway, but it was 2 doubles, no one was staying in it, so fine. The AC dripped all night long so there's a large wet spot on the floor next to the bed. Two night stay, we wouldn't be hanging out in the room, we're fine. I also approached a staff member in the lobby (carrying something, so I assumed working otherwise I wouldn't) and asked if they knew where I could get some utensils. They replied saying they were off instead of pointing me in the direction. I work in retail and understand bad days, again, this isn't a bad review for a bad hotel. I get the hourly employee mindset. I wanted to put this out there so maybe they'd look at it as an opportunity for improvement.

However, it was really noisy on our first night. They must have some kind of party in a tent right below our room. We can hear the loud music on the 5th (top) floor till 2300. The bathroom door was hard to close, the door to the room has a gap in the corner so other people can see the light in the room from outside via the gap. The iron left a burnt mark on my white cami.

It was a lovely hotel and close to wonderful restaurants and the mall.

Excellent location, room is a little bit small but the breakfast is excellent

Room

Will be back

Disappointed with room received after checking in. We were to be upgraded to the deluxe king suite instead of receiving a reimbursement for breakfast as we were checking out prior to breakfast being served. We instead received no reimbursement and was placed in a demoted room the standard double queen.

The front desk staff was busy and put me on the waiting line but it got disconnected. Later when I called back, she never replied or connect me back. it was disappointing.

Nice.

Clean and sleek with kind staff

The property was very clean. Inside and outside was very clean. It’s conveniently located near tons of shopping and dining options. It’s also located near several family attractions. I was there for a family reunion and everyone enjoyed their stay. My only issue was the bed was NOT comfortable. I did manage to get some sleep though. The check in receptionist named Kam was an absolute charm. She was very attentive helpful and accommodating. She was the best representation of the hotel and I hope she gets the recognition she deserves. If I were to return to this particular hotel it would be because of Kam. She’s the best!

Property was great. Staff was welcoming and accommodating to our needs. It’s also a plus that it’s close to shopping and restaurants.

Friendly and responsive staff

Nice location, easy parking, close access to freeway, dining options to choose, 25 minutes to ORD

Good

Very kind and welcoming staff. Room was simple but impeccable. Easy check in and parking.

Property is excellent. Reception and Lobby are beautiful. Staff was kind and responsive.

Very bad management & housekeeping service. Front desk not doing their job either if you complain. Can’t recommend to anyone. Hyatt place is better than Regency.

Been to so many big name hotels but never had this bad experience!!! Even room amenities are not that good either. Poor management!!!!

Room was beautiful

Awesome stay

Nice, quiet, clean rooms

Always a pleasure

It was very close to everything!!!

Very courteous staff

Nice outdoor sitting area

The room also had a connecting attached, which left the light on all night and with the giant gap around the door, lit up our room like we had our lights on. Definitely not what we expected from a Hyatt Regency.

Very clean.

The AC never got below 72. The staff was professional. The hotel was clean and modern.

booked this hotel based on its 8.6/10 rating on Expedia, but my experience was completely different. The room was dirty, it smelled of dampness, the carpet had a bad odor, and the bathroom was also unclean. When I complained, the manager said I would receive a refund, but that never happened. I feel completely disappointed and misled. I do not recommend this hotel.

We reserved a four day stay and the hotel itself and the employees were great! The issue was that the A/c on the 4th floor was horrible! We couldn’t get the temperature to go down past 74 degrees in our room! The outside Temperature was 95 degrees and the humidity was about as bad!! My wife and I finally decided to leave the hotel and went to another one after three nights!

This is a gorgeous hotel, spacious room, comfortable bed and the front desk check-in was very quick and the gentleman was very helpful!

We had a great stay. The hotel is very nice

Nice

Very nice

The room had an unpleasant odor, and I will not be returning.

There was a spider crawling on my sheets the 2nd night we were there. I’m severely scared of them so needless to say I stayed up the rest of the night.

Everything is great

Fine for a week. It’s got a good location by the mall and restaurants. It’s gut amenities like a Starbucks, bar, restaurant and room service. It’s been remodeled but some stuff is showing wear like the carpet, multiple layers of paint, etc.

Many apologies but no rectifications. Shameful for a Hyatt Recency!

We were really comfortable, everything was good

Great location for shopping and restaurants

Why is breakfast not included in the price? Also the shower had no doors. No toothpaste provided either. No fridge. And looks like it hadnt been cleaned other than new towels and the bed

Unfriendly staff

Place is nice, but the parking is really terrible.