Holiday Inn Chicago - Schaumburg by IHG

Exactly what we needed it to be for a quick clean convenient one night stay off the highway.

Pool out of service, gym not clean, very limited buffet breakfast.

Staff was awesome!

It was not free Free breakfast

Bathroom lighting was terrible. Wet elevator/other floors wet from swimmers which almost caused a fall from me.

Rooms were very nice and updated

clean room and plenty of parking and safe

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Ok

Clean room with no hassle processes.

The staff was friendly and helpful. Especially Anna at the front desk😁

Ok

Beautiful room and very clean. I loved the property has a gym. and the carpet in the room that starts a bit after the tile when you initially walk through the door is very thoughtful! I was charged twice. and there isnt room service as far as ordering breakfast.

Very clean and quiet Room was not cleaned daily unless you requested

Room was not cleaned nor restocked between days.

The room was clean, the bathroom

Room was so hot. 75 degrees, we contacted the front desk and they told my husband to take it apart and try to fix it which made no sense.. like we're the guests!! Send maintenance to come and fix it! They told us there was nothing else they could do since what my husband did didn't work.

A specific guest waiting for them right now to come and take care of the situation.

Excellence!

We arived and the host told us our rooms were not ready yet and to give them 15-20 minutes. Totally fine, we went and grabbed some lunch and stopped at a gas station before returning. Upon return a different host explained that the computers were down, but they had our room keys and we went to our rooms. I got 2 rooms, both king size beds. When we went up to our rooms, they were both dirty and uncleaned by the maids who were in our hallway. We asked then if they could clean it and they told us 15-20 minutes it will be done. I took my child down to the pool to entertain him and get us out of the way for the cleaning ladies. We were down there for about 30-40 minutes. Upon leaving a diffrent hotel employee stopped us to tell us our rooms were not cleaned and to give them about 15-20 minutes and they can have them cleaned.They also tried to move us rooms multiple times after we had already been given our keys and took our bags to our rooms. My husband told them that we are not moving rooms. It took a total of 3 hours to get 2 rooms gleaned that were right next to eachother. They got our rooms cleaned and gave us some M&MS for the trouble. Im not sure if they were missing employees that day but it was a bit of a headache getting a clean room. Or a room cleaned.

Clean room. Pool was decent but the hot tub was not in service. Overall this was a good stay.

Very nice and clean

The room was clean the staff was so friendly! It was such a nice stay I will definitely be back :)

Great perfect

Staff was nice and the hotel was clean.

The staff professional behavior.

Clean nice and will come back again thank you

bed bugs were in my bed

Rooms clean and updated! Had a pool and a restaurant which was nice.

Everyone was really nice. The hotel was easy to get to, and it was really clean. The room was nice and the bed was comfortable. My favorite part was the made to order breakfast (which you do pay for, but it wasn’t overly expensive). The only reasons I didn’t give a 5 are because the pool was out of order and the elevator made weird noises. That seems silly, but the noises were very concerning!

First our room was not ready when we arrived. Even tho the room should be ready at 3 and it was 4pm and then it didn't look clean. And staff was not friendly

I book connecting rooms and that didn’t happen. The pool wasn’t working

Staff was very courteous however the hotel needs to be updated. One little tiny bar of soap in the room was rather skimpy.

Breakfast was costly on top of room fare

There was a used condom wrapper under the bed and a random pill!!! I stayed here with my 3 and 2 year old. This place is despicable.

All of the above

They were not accommodating with a late check-out, pool and hot tub weren’t in working condition.

Shower it was very good

Our room was so nice & clean. The bed was the most comfortable bed I’ve ever slept in& the whole hotel was very clean! Thank you so much!

Good location

Rooms were clean and overall the hotel was nice

Good open parking quiet halls clean rooms

The staff was great. Bartender super personable. Was a great place to stay.

The fan didn't work.

clean room. polite staff. close to shopping and restaurants

Staff is friendly.

Room was comfortable for our limited overnight before flying out. Next to highway, so be prepared with ear plugs or sound machine (used our cell phone Better Sleep app on green noise and slept great). Ample parking, friendly staff, convenient to ORD.

As an IHG member, I am very disappointed with the service I received and the way my concerns were handled. This experience has unfortunately made me reconsider booking with Holiday INN Schaumburg hotel in the future.

Feel free to E-Mail me at Rob@ice flooring or call me back at 1-608-751-4454

They accepted my Expedia reservation then called me and told me it was full... Now they won't process my refund.

The room wasn’t clean when we arrived — my son even found a piece of a snack wrap on the floor. The staff were unfriendly and unhelpful throughout our stay. Unfortunately, we won’t be returning to this hotel.

I wasn’t able to check into my room until after 5pm when check-in is at 3pm. I was told housekeeping was in there. Only to get in the room and there was a broken window. The bar was closed and so was the pool. My over experience wasn’t a good one.

I can tell the bed Linens were not changed there were hairs and crumbs and things of that nature on the beds. The shower water went completely cold, ice cold, and I told the front desk. All they said was sorry about that and did nothing to resolve the issue.

The property was clean for the most part. The property could use some updates. The a/c was not functioning properly but worked. The desk clerk at checkout was not very pleasant. I usually get a itemized bill receipt but I didn't. The elevators were extremely slow. The beds and bedding were comfy. The carpets had stains and hair was still in the shower from previous customers. It wasn't the IHG level that I am accustomed to.

Maintenance service could be better, we didn’t get room service for 3 days long stay

We only stayed for one night, but the room was perfect. Everything was clean and we had no problem checking in or out. Very convenient to all of the activities we were doing.

Abysmal WiFi.

Parking was safe but not worth spending this amount of money for this type of room ! It didnt had a hairdryer also

It was awesome. Clean, modern, friendly staff. Would definitely go back. :)

Our server Valerie was absolutely amazing and friendly. She was attentive and we enjoyed chatting with her. ❤️

Room was only cleaned once including emptying garbage which I left by the door to be emptied. Even a budget hotel empties the garbage and checks the room daily. Not impressed.

Clean room

They canceled my reservation

The staff was very helpful , informative and ready to give you great service with a smile

I had a wonderful stay with my sister and besties this past weekend. Hotel is very clean with ample parking and accessible to major highways. I couldn’t have asked for a better location for my short stay. Thank you for making my stay so comfortable and peaceful! Until next business/pleasure trip so long Chicago!

Pool is closed for maintenance and repairs which wasn’t stated at time of booking. The room is very clean and comfortable!

I am thrilled they let me check in early. I came for my DNP graduation wirh my son. I am disappointed there were only two towels in the room, one regular coffee pod. I could have gone downstairs and asked for more but I chose not to. I booked a hotel with a po but it was closed and if you book a roo. Wirh more than one person for more than one day, why do you need to adk for badic essential item. The units air conditioner was loud, the room with a view and sound of a busy highway.

shuttle service was limited

Great

We love to stay here when we go to medieval times. Three min drive from there. Always friendly safe area. Close to mall and restaurants

Highly recommended

Hotel and rooms very clean. Guest Services staff very friendly. Recommend this hotel to anyone looking to stay in area.

Nice hotel. Clean.

Great stay for weekend getaway to the area.

My day was very pleasant. The staff and service was excellent although the pool was not working that was minor. Overall, my stay was great.

There was no soap for the bathroom sink or the bathtub. There was no shampoo for the tub. You took away the bars of soap, so the maids do not know when the container is empty so they left them empty. There was no dispenser for the toilet paper. You had to find a couple of half empty rolls on the shelf. A dispenser would have been nice.

Site on Hotels.com said pool wasnt open. I called months ahead and was assurd it would be open. Called week before and manager said it would be open. It wasnt open

Great stay at this best western

We found the hotel to be clean and quiet and the room was very nice. The staff was attentive and friendly. We will definitely there again next time we are in Chicago.

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Cleanliness

Great Place

Clean and comfortable. Easy check in.

Good location

Quick overnight stay close to O’Hare for an early morning international flight. The staff at check-in was very friendly and helpful.

During stay we did not have water for 12 hours straight. They shut off the water. We could not use showers or bathroom. They refused to give a discount. Don’t stay here

Ihg member Proximity Dirty ripped carpet No toiletries in bathroom or extra toilet paper on a hash empty roll No restaurant open on Sunday

They canceled our reservation. We had nowhere to go.

The free cookies were an added bonus!

I found it to be a perfectly nice hotel. The checkin staff was personable and efficient. The room was clean. The bed, etc. were all good. I was there for 3 nights. They said they would only service the room on request. On the morning of day 2, I ask for fresh towels and an additional bar of soap as the soap was the size of a half dollar. The room was not serviced. I made do. I asked again on the morning of day 3 that the room be serviced. Both the morning manager and the general manager assured me it would be a priority and that it would be serviced. IT WAS NOT. That evening I had to go to the front desk for additional towels, soap and shampoo. They had no shampoo (only conditioner). That's simply not satsifactory. There are simply too many other options in the area.

It was what you’d expect for that price and type of hotel

Bathroom lacked amenities for two people!

I loved the rooms.

Was nice and updated and was clean and smelt very fresh

Good staff and service. No body soap in the showers was only negative.

Great service

Excellent

It was so terrible that we checked out early after 2 nights rather than stay the full 7 nights and moved to a different hotel - Hyatt in Chicago. I am so scarred by my experience that even during rest of my trip i am avoiding any IHG property as i do not want to live through the nightmare. Housekeeping staff picked up the tip we left them, but did not bother to leave paper cups and fresh towels.

Absolutely loved my suite from the bed to the living room area

Great stay!

The staff was excellent. The building was starting to show its age but was clean and well maintained. The room was clean and provided the necessary amenities. I would definitely stay again when in the area.

Attentive staff, nice facilites, good time spent there.

Good soap👍

Customer service was amazing! Restaurant and bar were nice. Great bartenders! Everything was perfect!

Great hotel and great staff!!

Convenient location

My son and I stayed five nights too many I would never return to this property

The bartender was fantastic! Older gentlemen that gave us absolutely outstanding recommendation for Greek food. Super friendly. The whole staff was great! Room had a cracked toilet thankfully not leaking, and a light inoperable. But overall clean and roomy!

We had a problem with the room door and it was replaced with another one. Sunday we were awakened by a fire alarm and it kept going off

The staff is very friendly and I like the rooms and the bed. The only reason I didn’t give a 5 was because I had no soaps or shampoo in my room. I didn’t realize it until early morning when I was getting ready to get into the shower. I will still stay at this location again and would still recommend to others.

The pool was not working and no staff informed me

Stay was more quiet than expected a good plus, and room was clean an cofortable

The place was adequate for the important things but lots of minor problems… coffee not stocked in room, only one cup, room not serviced while we were there

They charge me again in the hotel after paying the room at booking.com. I have to call multiple times for the refund and often not answered.

Great hotel

Angela at the front desk was super friendly and very welcoming! The hotel was very clean.

Nice place for a short stay

Very nice property. Quiet and peaceful. Staff was amazing overall.

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Families and parents, please note that the pool is closed as of June 2025, and it appears to have been out of service for some time. We stayed with a child, but they were not included in the breakfast. While the breakfast is good, the kids' breakfast is inexpensive. Additionally, the hotel seems to need more attention to detail. For example, the water provided for guests had old orange slices in it and was quite disgusting.

Excellent bed and very helpful staff. Not a fan of the half-door for the shower, but I did like the rainfall showerhead

Very friendly staff and quick check-in process.

Alll the best

We love staying here. It’s our favorite place! Feels like home away from home to us. The only thing I didn’t like about it was the pool and hot tub were shut down which we knew ahead of time.. just stinks.

The gentleman who drove the shuttle was exceptional!!!!(Antonio) The 2 servers at the Happy Hour were very personable and pleasant. Thank them for their suggestions burger and Alfredo! The lady working the desk on Saturday morning not so friendly (need some customer service tips). Overall the stay was great!! We would stay again!!! Thank you from North Carolina!!!!

Never want to stay at this hotel again.

everthing was good but the pool was close both days and my kids like yo swim

Drinking water is not complimenatary.

Buying the breakfast for an additional fee is worth it if you like simple fixings– sausage, potatoes, eggs, breads (muffins, scones, pancakes, biscuits), and fruit. Bar has a decent stock of drinks (beers, wines, spirits) The area around the hotel is very quiet; easy access to freeway but next to a nice suburban residential neighborhood. Within 5 minutes of shopping– health (Vitamin Shoppe, Planet Fitness), various restaurants (national chains, local eats, various cultures), and specialty stores (sports, hookah, beauty, etc.). 10-12 minutes away from Burlington, Ross, a nice mall (Simon property) with A LOT of stores. Convenient, but with location with high accessibility, variety of amenities. Will stay again for a lot of reasons!

The property was nice and the staff was great. Only problem was room was a little dusty

Would definitely stay again. Easy to find. Very clean, spacious, comfy beds.

Comfortable and great rooms

Biggest issue pool is not available bed was not great and lobby doors dont open automatically! Everything else was great had parking feels safe and quiet easy in easy out

The hotel was a great value for a business trip to Schaumberg. The hotel restaurant / bar was nice to have a place to relax. The staff was very friendly.

J

I need a refund

There was a giant dead spider as soon as you walk in the room. The sheets had yellow stains from previous peoples sweat. There are signs that say vending machine, but they do not have one. The ice machine was broken.The shower head was broken.

Fantastic so far looking forward to tomorrow

Pool was out of order and we weren’t even notified about it. The whole point of staying there was because of the pool. Then breakfast was only for two people when my sister and I were traveling with our kids, that’s a little ridiculous especially when we’re paying for it.

We planned a quick little mom's day away and booked with the Holiday Inn Chicago. We had an issue with our actual room's temperature. We had turned on the AC to cool the room down some and it ended up getting up to 80 degrees in our room. Then we flipped it over to heat and then that's when the cooler air would blow. It was strange but that was the only issue we really ran into.

Most of the staff was kind. Manager was friendly. Pool area has a strange smell. Construction was being done in area. Lots of potholes in road

Friendly staff.

Really nice place just suck we weren’t able to use the pool

Noisy place.

Great location and clean enough for one or two nights. There was cracking of wall around the window and there was mold in bottom corners of shower. Overall okay, but can tell a quick remodel was done without a care of quality. The toilet paper holder was loose and did not hold the toilet paper. There was no fridge in the room, even though i chose a room that did. I was never told by staff what time checkout was, it was posted as 12:00PM on the back of the room door. However on my day of checkout someone knocked on my door at 10:45AM, I was in the showering so I did not respond. The person used their keycard and opened the door, it did not open all the way since I had the secondary lock in place. When i was able to get to the door there was no one there. I did have my do not disturb sign in place. Not a big deal just odd and irritating.

Stains on carpet and elevator sketchy

Checked into the hotel and our room had no towels. They told us that housekeeping went home and they cooks t help us with getting any towels. I could keep going on and on but I’ll never stay at a Holiday Inn again. With so many options in Schaumburg, book something else.

The folks at the desk were all so nice courteous! Caesar at the front desk was so sweet to my kiddos. We would definitely come back.

My room wasn't ready when we arrived at 3:00pm to check in. We waiting until 3:45pm to get a room. The room wasn't not very clean. We found wrappers, hair ties and the bath tub was dirty. There wasn't any linens for the pull-out couch. There wasn't any cups and only 1 coffee. The pool was cloudy/disgusting and there were not any towels. I will not return to this hotel.

The night front desk guy was very rude. We came down because the room above us was very loud at midnight and he said oh well. Earlier in the evening we asked for additional bath towels as there was 2 in our room and 3 people staying and he told me no- because housekeeping had already left. Our room was dirty. Price tags on the floor, coins all over the floor, toothpaste all over the mirror, and the shower had soap scum and mildew all over the tiles. We have stayed here before and it was not this bad- not sure what happened, not I know I won't be back.

Great staff

Staff was very friendly and accommodating

Besides thr pool being down. Evrrything was great. Thank you

Hotel is old and in need of refurb. Pool was broken. Restaurant super slow. Rooms have weird smell. If it wasn’t for the staff at front desk (Josh), I think I would have left. He was incredible a helping us when problems rose.

Hot tub did not work

Not clean at all

Great customer service and very clean. Restaurant was a great plus.

Quiet!

Worker at the front was very unprofessional, also during check in she had advised me to let her know if the room was dirty which was also very concerning for me and my family then when we got to the room the bath tub smelled like urine and there who no shower towels so I had to go down and get them which bring me to another point there was not a working phone to call downstairs I thought that was odd my friends stayed at the holiday in also across the hall and also no working phones ! The stool for sitting looked so filthy that we had to cover it with a towel worst experience!

Not a very good stay, they ran out of clean towels. Towels wouldn’t be ready until 11, check out is 11, and wouldn’t let us leave later. I could understand if it was busy, there were less than 10 cars in the parking lot. Low grade items in room, very cheap shampoo and conditioner. I recently stayed at a holiday inn and was very happy and surprised how nice it was. This was an old raddison and they didn’t bother taking the time to take off old names to put new name on. Cheap hotel. You get what you pay for. Breakfast states that it is free, it’s only free for 2 people and portions are very small. Would not return.

The staff was amazing but the cleanliness of the place was poor. The pool was dirty, and we had ants in our bathroom. But the service was what made us stay.

advertised HOT TUB, that was the reason I selected this hotel, upon arrival, sign in pool area states… HOT TUB INOP…this amenity NEEDS to be told upfront before arrival

Very clean and helpful staff. Rooms weren’t stocked well however. Would have rated better if rooms were left with enough coffee cups, washcloths and shampoo for number of people listed on booking.

Bed was too hard and pillow was too soft so I didnt sleep well.

Not enough washcloths. When I arrived, there wasn’t any washcloths in the room. I did get two from the gentleman at the front desk, but when I called for more the next day, I was told they would bring some to my room along with the towels I requested, and only the towels showed up. The housekeeper in the hallway said she only had one washcloth on her cart. I’m only leaving a review because this is the second time in a row this has happened.