Holiday Inn Express & Suites Savannah W - Chatham Parkway by IHG
About Holiday Inn Express & Suites Savannah W - Chatham Parkway by IHG
Located in Savannah, Holiday Inn Express & Suites - Savannah W - Chatham Parkway by IHG provides air-conditioned rooms with free WiFi. The property is around 4.2 miles from Wells Park, 4.3 miles from Myers Park and 4.3 miles from Forsyth Park. The hotel has an indoor pool, fitness center and a 24-hour front desk. All rooms in the hotel are equipped with a TV. Breakfast is available, and includes buffet, continental and gluten-free options. A business center and vending machines with snacks and drinks are available on site at Holiday Inn Express & Suites - Savannah W - Chatham Parkway by IHG. Pulaski Square is 4.5 miles from the accommodation, while Savannah History Museum is 4.6 miles from the property. Savannah/Hilton Head International Airport is 5.6 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Café / coffee shop
- Business center
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
The hotel reviews are mixed, with guests praising the cleanliness, comfortable beds, and friendly staff. However, there are several complaints about parking, breakfast quality, and maintenance issues in the rooms. Some guests also express dissatisfaction with the front desk staff and service.
- Cleanliness
- Comfortable beds
- Parking issues
- Breakfast quality
- 5/5
Spend Christmas here it was great!!
- 5/5
Everything the staff was great. Very nice accomodations The only thing I was disappointed was the pool was not open.
- 3.5/5
Good
- 5/5
Everything was great! The staff was friendly and helpful
- 5/5
Comfortable beds, bathtub was a little slippery while taking a shower. Breakfast buffet was very good. Check in and out very good.
- 4.5/5
Superb
- 3/5
En la recepción atienden de manera pesada , el cuarto que nos dieron estaba húmedo y mojada la alfombra, a parte de esto nos cobraron extra dinero sin razón y sin respuesta
- 5/5
Exceptional
- 4.5/5
Superb
- 4/5
Location, clean, rooms very modern. Bed mattress way too soft. Hard to sleepm
- 4/5
Bed mattress way too soft. Hard to sleepm
- 5/5
Nothing
- 5/5
It was amazing Nothing
- 5/5
Customer service
- 5/5
Customer service
- 4/5
Very good
- 4.5/5
The breakfast hours allowed plenty of time for all guests to be served. the staff in the breakfast area were kind and efficient. All staff that I encountered were friendly. I can't think of anything that was not up to par.
- 4.5/5
The breakfast hours allowed plenty of time for all guests to be served. the staff in the breakfast area were kind and efficient. All staff that I encountered were friendly. I can't think of anything that was not up to par.
- 5/5
Everything but the bed was amazing
- 4.5/5
Varied and good breakfast. Very nice hotel. Close to historic district (by car). Friendly staff. Coffee available during the day. Free parking. Clean room and linens. Spacious room. Would definitely recommend! Mattress was TOO soft. There was hair on the bathroom floor next to the toilet and along the shower. Otherwise, very clean. Elevators sticky and dirty during our 3-days stay.
- 5/5
Everything but the bed was amazing
- 4.5/5
Varied and good breakfast. Very nice hotel. Close to historic district (by car). Friendly staff. Coffee available during the day. Free parking. Clean room and linens. Spacious room. Would definitely recommend! Mattress was TOO soft. There was hair on the bathroom floor next to the toilet and along the shower. Otherwise, very clean. Elevators sticky and dirty during our 3-days stay.
- 5/5
We enjoyed our stay. Check-in and check out were simple. The staff were pleasant and helpful. We will return again in 2 weeks for another weekend stay.
- 5/5
Exceptional
- 3/5
Our initial room had to be switched, because it smelled wet and musky. The second room that we were placed in smelled better; however the iron was not working, the bathroom trashcan was completely cracked along one side; there was a water drain in middle of the bathroom floor that was not leveled causing your foot to slightly go down if you mistakenly walked on it. The hotel staff were great, particularly Alicia who we dealt with for check-in and our room issue. The breakfast was good, and they have updated coffee brewing machines if you are a coffee lover, and they had staff on site in the breakfast area to address any concerns. There was ample parking. The staff were professional and accommodating; however, we would not choose this hotel again.
- 5/5
Exceptional
- 3.5/5
Good
- 4.5/5
Superb
- 2/5
The hotel could definitely use an update. The elevator floors were unclean and the chaise in my room was stained. I was unable to sleep the first night due to non stop rolling of a chair or heavy walking by the guest above. I called the front desk to report and the noise continued an additional hour before I dozed off. My room was not refreshed after I returned the following day so again I reported and retrieved fresh linen. The second day of stay my bed was made but I could see that the sink, shower and floor was still as I’d left them that morning. Trash unemptied.
- 5/5
The staff was great!
- 5/5
The staff was great!
- 4/5
I go for the cinnamon rolls and afternoon cookies and second visit no cookies!!!
- 5/5
Plenty of parking and very clean with nice employees. I’d come back with my family any time
- 4.5/5
Superb
- 5/5
Every one was polite and courteous and also helped us with our activities. The lady at the front desk was very friendly and helpful with our questions about water front. She was a 10 out of 10 !!! Very nice and clean
- 5/5
Every one was polite and courteous and also helped us with our activities. The lady at the front desk was very friendly and helpful with our questions about water front. She was a 10 out of 10 !!! Very nice and clean
- 5/5
The front desk, dining, and cleaning staff are wonderful! They were very so polite and attentive!
- 3/5
Fine
- 5/5
Breakfast was good, easy access parking lot
- 4.5/5
The staff was friendly. Our room was spacious and comfortable. Although not downtown Savannah, the commute to meet our daughter at SCAD was quick and easy. We were outside her dorm in less than 10 minutes. No complaints
- 4.5/5
The staff was friendly. Our room was spacious and comfortable. Although not downtown Savannah, the commute to meet our daughter at SCAD was quick and easy. We were outside her dorm in less than 10 minutes. No complaints
- 5/5
Exceptional
- 5/5
Absolutely that Southern hospitality. Clean, spacious, comfortable rooms. I had trouble with the shower drain and they fixed it immediately, I was thankful and impressed. Great breakfast.
- 5/5
Exceptional
- 5/5
Exceptional
- 4/5
Clean, comfortable, and friendly staff.
- 5/5
Exceptional
- 3.5/5
The stay was pleasant/ The staff was very helpful. Location was too far from where I needed to be. It was very hard to find coming in at night.
- 4/5
Parking felt safe. The staff was very unprofessional
- 5/5
Great location! Easy access to Savannah, exceptional friendly front desk and housekeeping, and a bonus was the excellent breakfast. Parking was a little tricky but we were always able to find a space within the property.
- 4.5/5
Property great; about 10 minute drive outside downtown Savannah which was perfect for us. But BOOKING.com did not property secure our reservation despite their confirmation and payment. NOR would BOOKING.com transfer the reservation to the hotel. The front desk lady was very patient and spent lots of time trying to help but because Booking.com refused to transfer the confirmed and paid reservation, we needed to make a separate reservation and second payment. So Booking.com really failed. Property perfectly fine; staff very nice, breakfast and coffee great
- 2/5
It was not well kept. There were now towels in gym and swimming pool areas. We were not provided extra towels despite asking twice. Room keys stopped working and needed to redone everyday. Towel hangar in bathroom was broken and not fixed despite reporting. Probably the worst holiday inn experience so far.
- 5/5
The tv didnt work we called down they tried to fix it no other comparable rooms to move to very disappointing
- 5/5
Best place to stay!
- 5/5
Very good breakfast. Lots of options. Pool and exercise room were well maintained. King sized bed was very comfortable.
- 4/5
Breakfast was ok
- 4/5
Parking
- 5/5
Good location , adequate parking , clean and quiet rooms and very friendly staff. Nice hot breakfast too. Nothing, it was all good.
- 5/5
Yes
- 4/5
Pretty good for the price. Staff was wonderful
- 5/5
Was clean and organized, boys had a great breakfast and enjoyed indoor pool between activities outside the hotel . Weekend trip was made better grateful mom
- 5/5
Nice access and easy in and out. I do think that because we were Hotels.com consumers, we get the room furthest from the desk. I think this has happened to us before. Hotel couldn’t have been full. Just saying!
- 4.5/5
Very clean and comfortable. The staff were friendly and helpful. We stayed four nights and our room was not cleaned and were not given fresh towels. We had to ask for someone to take out our trash and give us fresh towels.
- 4/5
The pool was nice and clean. I would say that the water was a little cold for an indoor pool and took sometime to get used to.
- 4.5/5
Room went for a few days without trash being taken or towels changed
- 5/5
We were in Savannah for a cheer comp and I must say I was impressed with the hotel! Comfortable beds, clean rooms, in door swimming pool for the kids, hot breakfast and to top it off, freshly ground coffee beans at your finger touch! I would definitely stay again!
- 5/5
The rooms were well maintained and clean and the breakfast was amazing The parking. They do not have enough
- 5/5
The price
- 4.5/5
Breakfast
- 4/5
The room condition is good, but the downside is that the soundproofing from the upstairs is not very good.
- 4/5
The room condition is good, but the downside is that the soundproofing from the upstairs is not very good.
- 5/5
Staff pleasant and friendly
- 5/5
Staff pleasant and friendly
- 4.5/5
Clean and friendly staff and great breakfast Nothing at the exit beside gas so had to go to other exits for food and shopping but it was quiet
- 4.5/5
Rooms are very clean and efficiently laid out. It’s a parent. There’s attention to detail in meeting a travelers’s needs. The beds are extremely comfortable. The only negative was the initial greeting upon checking in… Done in a very nonchalant way and not a very welcoming start to our stay.
- 5/5
Very clean room, beautiful facility, super nice and friendly staff!
- 5/5
Very clean room, beautiful facility, super nice and friendly staff!
- 3/5
Breakfast was good!
- 3/5
Breakfast was good!
- 3.5/5
Good breakfast Variety
- 5/5
Hotel was nice, recently renovated, comfortable, clean and perfect location! We were five min from downtown!! Breakfast was decent their biscuits and gravy was a bit off! (Biscuits were hard and gravy needed more flavor) I’d def stay again tho!
- 5/5
Hotel was nice, recently renovated, comfortable, clean and perfect location! We were five min from downtown!! Breakfast was decent their biscuits and gravy was a bit off! (Biscuits were hard and gravy needed more flavor) I’d def stay again tho!
- 5/5
Very friendly staff
- 5/5
Very friendly staff
- 5/5
Very friendly staff the room was clean and quiet. This was the most comfortable hotel bed I’ve ever slept in!!!
- 5/5
Very friendly staff the room was clean and quiet. This was the most comfortable hotel bed I’ve ever slept in!!!
- 3/5
No, the room was duty. I wasn't really cleaned at all. The carpet had a big pile of stain.
- 3/5
No, the room was duty. I wasn't really cleaned at all. The carpet had a big pile of stain.
- 5/5
Check in was easy. The room was clean and the bed was comfortable.
- 5/5
Check in was easy. The room was clean and the bed was comfortable.
- 5/5
Good location Clean , friendly staff
- 4/5
Breakfast was good. The pool was nice grand son enjoyed it. Lobby was very clean.
- 5/5
Rooms/bathrooms could use a little updating but were fine. Would stay again.
- 5/5
Rooms/bathrooms could use a little updating but were fine. Would stay again.
- 3/5
Breakfast could be much better with options and pan cake machine not working, refill was late
- 3/5
Breakfast could be much better with options and pan cake machine not working, refill was late
- 4/5
Breakfast was good and clean. The cleaning ladies were nice and welcoming. The ladies at the front desk could have been more welcoming when walking in and out but overall weren't mean.
- 4/5
Breakfast was good and clean. The cleaning ladies were nice and welcoming. The ladies at the front desk could have been more welcoming when walking in and out but overall weren't mean.
- 5/5
Hotel was convenient and clean. One of the elevators were down. They ran out of hot breakfast foods early, but it was a full hotel that weekend.
- 5/5
Exceptional
- 5/5
Exceptional
- 4/5
Breakfast had healthy options, low on fruit though
- 4/5
Breakfast had healthy options, low on fruit though
- 1/5
The front desk staff was friendly and easy to talk too. No sheets on pull out sofa, light not working near door,ou out mattress was uncomfortable and squeaky. Breakfast was limited with no options, pancake machine broken, not a variety of cereals, no scrambled eggs, only two choices for fruits
- 5/5
Room was clean, staff was courteous.
- 5/5
Room was clean, staff was courteous.
- 5/5
Sedation variaso
- 5/5
Sedation variaso
- 4/5
Check in was smooth and easy due to great customer service. Only downside was that the AC unit rattled loudly and we had to turn it off to sleep.
- 4/5
Check in was smooth and easy due to great customer service. Only downside was that the AC unit rattled loudly and we had to turn it off to sleep.
- 5/5
Room spotless
- 5/5
Room spotless
- 5/5
Friendly staff, clean room with a comfy bed
- 5/5
Friendly staff, clean room with a comfy bed
- 5/5
Everything was good.
- 5/5
Everything was good.
- 5/5
Staff was very courteous.. Greeted with a smile and was very helpful
- 5/5
Staff was very courteous.. Greeted with a smile and was very helpful
- 5/5
Friendly staff and very clean
- 5/5
Friendly staff and very clean
- 5/5
The staff was very helpful when there was an issue with Hotels.com, allowing my daughter to get into her room while they resolved the issue. After a long day of traveling that was greatly appreciated. The rest of the stay was very nice.
- 5/5
The staff was very helpful when there was an issue with Hotels.com, allowing my daughter to get into her room while they resolved the issue. After a long day of traveling that was greatly appreciated. The rest of the stay was very nice.
- 5/5
No issues
- 5/5
No issues
- 5/5
The friendliness of the staff. My staff was very short but I would recommend anyone to stay here and I will be back.
- 5/5
The friendliness of the staff. My staff was very short but I would recommend anyone to stay here and I will be back.
- 5/5
Friendly front desk staff.
- 5/5
Friendly front desk staff.
- 4/5
Very convenient location
- 4/5
Very convenient location
- 5/5
Staff was very friendly and focused on providing a good stay.
- 5/5
Staff was very friendly and focused on providing a good stay.
- 5/5
Clean and nice A/C units
- 5/5
Clean and nice A/C units
- 5/5
The staff was very helpful and professional. Quite clean and great location
- 5/5
The staff was very helpful and professional. Quite clean and great location
- 4/5
Great location
- 4/5
Great location
- 5/5
Clean rooms
- 5/5
Clean rooms
- 5/5
The hotel was located close to the interstate. Was about 15 minutes from River St. The room and beds were nicely kept and comfortable to be in. Breakfast was great to eat with hot and cold food available. All staff was friendly and helpful.
- 5/5
The hotel was located close to the interstate. Was about 15 minutes from River St. The room and beds were nicely kept and comfortable to be in. Breakfast was great to eat with hot and cold food available. All staff was friendly and helpful.
- 4/5
Easy to get in and out. Short drive to the historic area.
- 4/5
Easy to get in and out. Short drive to the historic area.
- 5/5
Overall stay was good, but may need to add dehumidifier to the rooms to take out some of the moisture in the rooms.
- 5/5
Overall stay was good, but may need to add dehumidifier to the rooms to take out some of the moisture in the rooms.
- 5/5
Arrived at 11am and they got a room ready for me right away! Great breakfast. Very nice, clean room. Bed was too soft, but a firm bed is personal preference so I really can't complain. Staff was super friendly.
- 5/5
Arrived at 11am and they got a room ready for me right away! Great breakfast. Very nice, clean room. Bed was too soft, but a firm bed is personal preference so I really can't complain. Staff was super friendly.
- 5/5
- 5/5
- 4/5
It was good staff was incredibly friendly. Pool ran out of towels though and they overbooked the room I originally reserved so they moved us to a different room but they did make up the cost difference
- 4/5
It was good staff was incredibly friendly. Pool ran out of towels though and they overbooked the room I originally reserved so they moved us to a different room but they did make up the cost difference
- 5/5
Clean, safe location, easy drive to downtown
- 5/5
Clean, safe location, easy drive to downtown
- 5/5
Nice and clean, comfy bed, and good breakfast!
- 5/5
Nice and clean, comfy bed, and good breakfast!
- 5/5
Very clean and quiet
- 5/5
Very clean and quiet
- 5/5
The person at check-in was very nice and helpful. We had a good nights sleep and enjoyed our stay.
- 5/5
The person at check-in was very nice and helpful. We had a good nights sleep and enjoyed our stay.
- 2/5
The room had a bad order.
- 2/5
The room had a bad order.
- 5/5
The room was very clean. The sevice was great checking in and out. The pool was a little cold but overal nice. Many food options in the area and a gas station right next door. The breakfast was good and hot with nice options.
- 5/5
The room was very clean. The sevice was great checking in and out. The pool was a little cold but overal nice. Many food options in the area and a gas station right next door. The breakfast was good and hot with nice options.
- 4/5
Was a little pricey for my wallet at 300. A night,but I did book it at the last minute.
- 4/5
Was a little pricey for my wallet at 300. A night,but I did book it at the last minute.
- 5/5
Shower is great. Very clean and fresh. Excellent location. Historic Savannah District is 11 min and easy to get to. Very much enjoyed our stay.
- 5/5
Shower is great. Very clean and fresh. Excellent location. Historic Savannah District is 11 min and easy to get to. Very much enjoyed our stay.
- 5/5
Everything that you need and look for in a business hotel… clean, comfortable, easy free parking, free daily breakfast. Newer built hotel.
- 5/5
Everything that you need and look for in a business hotel… clean, comfortable, easy free parking, free daily breakfast. Newer built hotel.
- 5/5
Convenience to downtown, clean, friendly service
- 5/5
Convenience to downtown, clean, friendly service
- 4/5
Pool wasnt heated, we lasted five minutes. Beds were so comfy. Not bad, all in all.
- 4/5
Pool wasnt heated, we lasted five minutes. Beds were so comfy. Not bad, all in all.
- 1/5
We booked this and our card was charged in the hotel called us to tell us there were no rooms available so we did not stay here. My account has still been charged unbelievable
- 1/5
We booked this and our card was charged in the hotel called us to tell us there were no rooms available so we did not stay here. My account has still been charged unbelievable
- 3/5
The bathroom was not that clean but the staff was great
- 3/5
The bathroom was not that clean but the staff was great
- 3/5
Room was very nice and staff was great. Pool was dissapointing and the area around the hotel was busy. Could not find parking at 10pm.
- 3/5
Room was very nice and staff was great. Pool was dissapointing and the area around the hotel was busy. Could not find parking at 10pm.
- 5/5
The hotel was clean and the staff was friendly. Typical HI breakfast included. Nothing spectacular but it gets some food in you before hitting the road. Its off the beaten path and gives you a quiet nights rest. I will definitely stay here again when in the area.
- 5/5
The hotel was clean and the staff was friendly. Typical HI breakfast included. Nothing spectacular but it gets some food in you before hitting the road. Its off the beaten path and gives you a quiet nights rest. I will definitely stay here again when in the area.
- 3/5
The property was conveniently located to where we wanted to be but what I didn’t care for was that our room didn’t smell very clean and even though it was a non-smoking property, someone was smoking weed and you could smell it in the hallway. Another issue was that our refrigerator didn’t work even after we had the manager come take a look at it and the hotel wasn’t able to give us a discount on our stay because booked through a third party… Expedia was very accommodating in giving us a fair credit to make up for the inconvenience! I wouldn’t recommend or stay at this property again, though!
- 3/5
The property was conveniently located to where we wanted to be but what I didn’t care for was that our room didn’t smell very clean and even though it was a non-smoking property, someone was smoking weed and you could smell it in the hallway. Another issue was that our refrigerator didn’t work even after we had the manager come take a look at it and the hotel wasn’t able to give us a discount on our stay because booked through a third party… Expedia was very accommodating in giving us a fair credit to make up for the inconvenience! I wouldn’t recommend or stay at this property again, though!
- 4/5
Only problem we had was bath fan did not work. otherwise all good.
- 4/5
Only problem we had was bath fan did not work. otherwise all good.
- 5/5
I would not recommend this place. In fact I’d recommend it to be a place to avoid.
- 5/5
I would not recommend this place. In fact I’d recommend it to be a place to avoid.
- 5/5
What I don't like is people smoking any type of cigarettes legal or illegal right at the front entrance of the facility
- 5/5
What I don't like is people smoking any type of cigarettes legal or illegal right at the front entrance of the facility
- 4/5
Nice hotel with easy access into the city. Not much nearby in terms of dining, but having the gas station next door was convenient. Thank you to Kevin for getting us 3 rooms next to each other!
- 4/5
Nice hotel with easy access into the city. Not much nearby in terms of dining, but having the gas station next door was convenient. Thank you to Kevin for getting us 3 rooms next to each other!
- 5/5
Close to our competition, clean and friendly staff
- 5/5
Close to our competition, clean and friendly staff
- 3/5
We were able to check in right at 3. We were in a room on the corner and never noticed any issues with noise. We noticed some issues with cleanliness as the stay went on. We noticed hair on several parts of the shower. There was a K-cuo set out that has ovviously been used. Stains on the lampshade, etc. There was law enforcement driving through the parking lot at night and seen entering a side door. A gas station is right in front of the hotel, convenient to fuel up.on gas or snacks.
- 3/5
We were able to check in right at 3. We were in a room on the corner and never noticed any issues with noise. We noticed some issues with cleanliness as the stay went on. We noticed hair on several parts of the shower. There was a K-cuo set out that has ovviously been used. Stains on the lampshade, etc. There was law enforcement driving through the parking lot at night and seen entering a side door. A gas station is right in front of the hotel, convenient to fuel up.on gas or snacks.
- 2/5
No indoor pool as advertised :(
- 2/5
No indoor pool as advertised :(
- 5/5
.
- 5/5
.
- 4/5
This was a quiet and clean hotel, within minutes from the downtown area. They offered free breakfast although that was not to our liking. Parking spots were difficult to find in the evening as the hotel seemed to be highly booked. All in all, this was a convenient place to stay at for a few nights.
- 4/5
This was a quiet and clean hotel, within minutes from the downtown area. They offered free breakfast although that was not to our liking. Parking spots were difficult to find in the evening as the hotel seemed to be highly booked. All in all, this was a convenient place to stay at for a few nights.
- 5/5
Clean, room as described, friendly staffing
- 5/5
Clean, room as described, friendly staffing
- 5/5
Great selection for breakfast. Rooms were large and clean
- 5/5
Great selection for breakfast. Rooms were large and clean
- 5/5
Quiet and comfortable
- 5/5
Quiet and comfortable
- 4/5
-
- 4/5
-
- 5/5
It's a quiet place and the front desk person was very nice, easy to park.
- 5/5
It's a quiet place and the front desk person was very nice, easy to park.
- 5/5
Kind staff. Clean rooms and very comfortable beds.
- 5/5
Kind staff. Clean rooms and very comfortable beds.
- 5/5
Safe place to stay.
- 5/5
Safe place to stay.
- 4/5
Staff at this Hotel didn't seem to interact with customers, but that wasn't an issue.
- 4/5
Staff at this Hotel didn't seem to interact with customers, but that wasn't an issue.
- 5/5
close to my daughter's house
- 5/5
close to my daughter's house
- 5/5
It was so quiet, comfortable, and clean. The beds were comfortable, the free breakfast was great with a good variety, pool was warm and fun, and the woman at the front desk in the morning was so nice and friendly! The man at night was not as friendly but the woman made up for it!
- 5/5
It was so quiet, comfortable, and clean. The beds were comfortable, the free breakfast was great with a good variety, pool was warm and fun, and the woman at the front desk in the morning was so nice and friendly! The man at night was not as friendly but the woman made up for it!
- 5/5
Excelente servicio de la recepción el personal a cargo muy atento y con mucha amabilidad
- 5/5
Excelente servicio de la recepción el personal a cargo muy atento y con mucha amabilidad
- 5/5
Great property! Super close and convenient to Enmarket Arena. Much better pricing than in downtown but still convenient to everything
- 5/5
Great property! Super close and convenient to Enmarket Arena. Much better pricing than in downtown but still convenient to everything
- 5/5
Was just passing through and was looking for a place to stay. It qas clean, safw and convienant. Would recommend.
- 5/5
Was just passing through and was looking for a place to stay. It qas clean, safw and convienant. Would recommend.
- 1/5
The room smelled like mold. Not very clean.
- 1/5
The room smelled like mold. Not very clean.
- 5/5
Everyone was nice.
- 5/5
Everyone was nice.
- 4/5
Staff was very courteous and helpful. Room was clean and comfortable.
- 5/5
I stay here at least 2x a year and the stay is always pleasant. Staff is welcoming. Property is well maintained, although I wish more parking were available. The hotel is quiet. Continental breakfast is what is typically expected and the area is always clean and stocked. Only issue I have often is the elevator oil smell. I've had to bring it to the attention of the front desk a few times on different occasions. TKE should replace or upgrade the elevator as the smell is strong and travels throughout the hotel. Aside from that, this is a great place to stay.
- 4/5
I would recommend this location.
- 2/5
My room air conditioning was not working the entire time I was there and my room was very damp feeling. Everything I touched in my room was damp or wet feeling. The carpeting throughout was filthy and stained. The young lady at the front desk and everyone that worked there was very kind and friendly. I am very disappointed because I paid well over $240.00 each night for a hot, damp room. I don't complain while I'm there because I am fearful of repercussions to me. I'm sorry but at this point I cannot recommend this hotel.
- 4/5
- 5/5
This hotel was excellent.
- 5/5
Bed was very comfortable. Staff was very friendly
- 1/5
Room reserved had stains on the bed spread & sheets were dirty. Pill found on the bed. Given another room that was smaller but clean. So I paid more for a smaller room. We had to change to an earlier arrival date due to tropical storm warning for Florida. Hotels.com got the hotel to change the date but because they had a no refund policy the hotel added a $25 fee and then would not give me the discounted rate. Even though this was an extenuating circumstance due to the storm. Also, the cancellation insurance I purchased thru hotels.com, I called to see if this situation with the storm would be covered, I was transferred to claims and got no answer. Found out claims only opened M-F. So why did they transfer me to claims? Because I couldn’t get an answer, that was the reason I tried to change arrival date. The pool area was a slip hazard. I’m guessing they use a floor cleaner that that turns into an oil slick when wet. They had rubber mats sporadically placed but still had to cross the tile. I managed to make it by throwing a towel on the floor in front of me. That cancellation policy puts a lot of burden of proof on the buyer. I would think that if I showed the hotel confirmation of the cancellation, they would pay. What does it matter the reason? Folks, we live in an world that lacks the compassion of Christ. I will say that when we asked the hotel manager if the snacks were complimentary, she said no but because you had to change rooms, they are for you :)
- 5/5
Great hotel. Very clean, staff is always on point and very friendly.
- 5/5
Parking spaces were hard to find a slot. Theres big trucks almost semis were parked in 2 lanes.
- 5/5
I enjoyed myself. Staff and amenities were great!
- 4/5
The location worked for us. The property is as expected clean and the staff very friendly.
- 5/5
Everything was good
- 5/5
Parking can be a challenge at times.
- 5/5
Clean, friendly, easy check in and check out. Will stay there again if in Savannah. This was a one night passing through town.
- 3/5
I charged double the abount for my stay because of fraud on my card i used for to reserve on stay in Savannah GA.. I was not very pleased with my stay. The whole process checking -in took over an hour. I reserved my stay with Hotels.com, and the credit card I used was not available at the time of checkin. Becuse Chase Bank closed the credit card because of "fraud alert" from early in the morning. The employee tried to run another card, and it was not accepting my card with my reservation that i had. I called the hotel.com IT support and told them the problem I was having with the orginal credit card I have reserved the stay. Hotel.com IT support. Canceled my orginal reservation because they could not update the new credit card for me. I did get a full refund from Hotels.com. Hotel.com IT support called and I told them the problem and let to wave all fees of cancelation.The Holiday Inn employee did not help me with the original price that I reserved the room with Holiday Inn. Holiday Inn charge me double the about of my orinal price. I was not happy it took 1 hour to get into a room. And was over priced for my stay.The temp was not working very well. The air kept on shutting off.
- 4/5
Very clean, convenient location, kind and professional staff. Didn’t like ground level room at the front. Could hear people at the front of the property. Unable to open shade for privacy
- 5/5
Felt safe
- 5/5
I-95. The breakfast eggs were fresh and better than most hotel offereingschain
- 1/5
Worst one ever. Never come back
- 4/5
The staff was friendly. The rooms were modern and sheets were clean but the bathrooms need extra attention. There was hair on the floor in the bathroom and the shower floor needed to be scrubbed with bleach. I asked for a room change and the shower floor was not much better.
- 4/5
The hotel was clean. Rooms were nice. Staff seamed like didn't want to be at work. "free" breakfast was ok not the best and not the worse. Would probably stay again.
- 5/5
Everything nice.
- 4/5
The property was clean and safe, dinning eateries was limited. But the train station was very near.
- 5/5
Great breakfast and helpful staff
- 1/5
Prepaid for this room for two doubles and they wouldn't let my employees check in and they had to go to another hotel. Very unsatisfied with this experience
- 2/5
Celebrating our wedding anniversary booked a king room. Upon check-in was told hotel was overbooked and bumped us to queen. Very poor front desk attitude, no manager on duty. All staff unfriendly and disgruntled
- 5/5
Nice clean property!
- 5/5
Staff was personable and professional!
- 5/5
Stay was very good 👍
- 3/5
I typically choose this hotel based on its close proximity to appointments in Savannah 2x a year. Upon check-in there wasn't any parking, but was told by the night clerk that she, nor the hotel would be liable if I was towed for parking in the covered breezeway just in front of the hotel (far enough over to not impede traffic). She proceeded to tell me that most people park at the gas station or in the plaza around the corner. As a member and guest, why would I leave my vehicle parked off-site and at risk or towing from private property? Once I inquired, she then stated she would leave a note for the manager. Asking a guest to park off-site is unacceptable, unless the hotel has partnered with businesses. No signage indicates they are have a shared lot.
- 4/5
Pros: Nice hotel. Soft towels. Loved the Dove products in dispensers at the bathroom sink and shower! Breakfast was pretty good with variety. Cons: There were big trucks taking up several spots making it difficult for cars to park. Room had a dingy odor... maybe carpet cleaning would help.
- 4/5
Very nice hotel
- 5/5
Bathrooms could be cleaner but overall a wonderful stay.
- 2/5
Bath linens were very cheap and uncomfortable to use.
- 5/5
The room and bathroom was spacious and super clean the beds and pillows were really comfortable. Only issue was our roller blinds didn’t close all the way down so it let the light and sun in which was a bit annoying but otherwise all good. Breakfast was good plenty of food and super clean. Would recommend and stay again
- 5/5
The hotel was fabulous. Everything looks new and clean. We had a couple of bumps. One was parking. One night we had to park next door at a convenience store. Our other issue was during breakfast. The server seemed irritated to be there. Other than those two minor things we really enjoyed our stay. It is just across the street from our kids and a great location - 15 minutes from anywhere we wanted to go.
- 5/5
We enjoyed the place. Nice staff and very clean. We feel safe during our stay. Thank you so much for the wonderful experience!
- 5/5
Not too many places to eat but the Mexican place in front was walkable and delicious. Pool has no heat so was really cold.
- 4/5
Indoor pool, but not heated. Bathroom near lobby could be cleaner. Desk clerk/concierge very nice and helpful.
- 5/5
Very clean, friendly staff, breakfast was good! Great location!
- 4/5
Room was clean and staff was nice. The property needs updating. Showers are small. The tile around the indoor pool is VERY slippery. My kids fell while trying to walk around.
- 5/5
The Hotel staff was AWESOME. Super helpful and just genuinely nice folks.
- 5/5
nice hotel
- 5/5
The hotel was very clean and the staff was very friendly. I would stay here again.
- 5/5
All good and meets expectations. Only suggestions -please keep water bottles for the night. We drove back and checked in , and later discovered no water bottles in the room. Room phone has no option to call front desk too.
- 2/5
Microwave didnt work, mattress desperately needs replaced, sink was close to being stopped up, and heard upstairs neighbor walking above. I would never stay here again.