DoubleTree by Hilton Hotel Savannah Airport

Great place to stay when on vacation.

Close to airport. Friendly staff, clean, remodeled rooms.

Superb

good service

Everything was great!

So it would have been 5 Stars but the outside of the building could use some TLC.

Quiet location, friendly staff Room was under renovation , found a screw in the shower along with its plastic cap, found another screw in the bedroom floor, shower grab handle pulled from the wall easily due to screws not going thru the plastic expanders in the tile walls. took my issues to the desk clerk and while not an issue with me directly , it could of been to someone with kids. staff offered to change my room but no need. i do wish the AC unit would run continuously as i like a cold room with some white noise but not a deal breaker.

Check in was great but then it went downhill from there. Room was older but mostly clean except the bathroom. It was Picked up but not sanitized like it needed to be. The shower could have used a lot more cleaning. The shower door would not stay closed so we had to wedge it with something so it wouldn’t roll back open. Shower doors are glass and were not wiped down at all. The hotel itself was great decor and a great atmosphere. We had a 3 night stay and there was only 2 towels in the room which is fine for a 1 night stay. I went down to the front desk the 2nd night and asked for towels and was told they were out and would have some sent to our room 1st thing in the morning. So we reused towels that night. No towels by 10 the next day when we left and we didn’t return til 8 that night. Still no towels. Went to the desk and again asked for towels. She asked if we asked for towels which we did from her the night before. She said she would see if she could find someone to bring some up. By 9, still no towels. I go back down to the desk. Different lady there. I asked if they were having our towels sent up. She asked if we had asked for towels and I said we did. She apologized and said she was not aware and nothing was noted on my room. She told me she would bring them herself and she did. By this time it was 10 at night just getting a shower. We went to checkout the next morning at 5:40 and no one at desk. There was a basket that said please leave keys here upon checkout.

Exceptional

Family size room was perfect with our grandchildren along. Breakfast was wonderful.

The hotel is conveniently located near the airport and surrounded by other hotels and services, making it an excellent choice for travelers. The room was spacious, comfortable, spotless, and exactly what I expect from the DoubleTree brand. The only downside was the check-in experience. We arrived around 11:00 PM after a very long trip and were greeted by a front desk associate who seemed exhausted and uninterested. Even after mentioning that I am a Hilton Honors member, the interaction felt cold and impersonal. We were simply asked for an ID, and although we were eventually offered the famous DoubleTree cookies, it felt more like an obligation than a welcome. I have stayed at many Hilton properties over the years, and this was the first time I did not feel genuinely welcomed upon arrival. Fortunately, the excellent room and overall property helped make up for that disappointing first impression. I would stay here again, but I hope future guests receive the warm hospitality that Hilton is known for.

Close to the airport, comfortable and quiet with friendly staff Complimentary shuttle bus didn’t turn up so rented a taxi at the airport

They have shuttle service to airport. You can leave car parked while on a round trip. I will definitely be staying again when we fly out of Savannah.

Great rooms and amazing hot cookies

The

Very clean. Smells great. Good food. Recommended!

Good

Exceptional

Very good

Clean room

Great Location Friendly Staff...

Proximity to the airport and shuttle service. After arriving at SAV it was difficult to contact the hotel to send the shuttle to pick us up. It took several calls to connect to the front desk. I suggest the instructions of how to contact shuttle services should be on the reservation.

Superb

Proximity to the airport and shuttle service. After arriving at SAV it was difficult to contact the hotel to send the shuttle to pick us up. It took several calls to connect to the front desk. I suggest the instructions of how to contact shuttle services should be on the reservation.

Great stay

Very nice and updated and clean I loved everything!!

Very nice and updated and clean I loved everything!!

On a side note, maintenance has a couple things to fix, an entire section of tile is missing at top of shower wall, also gapping hole where wall and door jam meets in bathroom and box between bedroom and sitting area where maybe a smoke detector was or should be with exposed wiring. But none of these things effected our stay.

Good

Won’t be going back

Won’t be going back

I arrived late and a bit overwhelmed having just missed my flight. The woman at the front desk was amazing! She was kind, compassionate, and eager to help me find a room and also to make sure that I was set up on the airport shuttle in the morning. This is a place I would come back to.

Had an amazing stay and Tonya the front desk courtesy staff was awesome! This was a very emotional trip, but the stay made the trip worth it all !

Had an amazing stay and Tonya the front desk courtesy staff was awesome! This was a very emotional trip, but the stay made the trip worth it all !

No breakfast offered , no cook at night so no food available at restaurant at dinner time either

Best check in experience ever. Fantastic staff and great location.

The hotel was great

Parking convenient to the airport with the shuttle

very convenient.

No pool 😢

Didnt eat breakfast

We weren’t there long - stayed to catch an early am flight home and this worked well.

Our room wasn’t clean bathroom had hair in the shower and on the floor bed had us hurting all night wasn’t comfortable at all

Breakfast was fresh and parking lot was clean

I made 2 reservations a month prior to our arrival. We drove 10 hours and arrived at this hotel around 10:15p, only to be told the front desk representative only saw one of our reservations. She basically informed me they were overbooked and there was nothing she could do. I immediately accepted the one room and called hotels.com. After about an hour on the phone with hotels.com the representative was able to contact the hotel directly and luckily got the night auditor who informed the hotels.com representative that he showed both reservations as being checked into (we were only in one). He wasn’t sure what happened with the prior front desk representative but he was able to get us into our other room (around 11:30/11:45p). It appeared the prior front desk representative had alternate plans for our second room, but thankfully Daryl (night auditor and hotels.com resolved the issue).

Room very clean. Pool was closed for maintenance.

Clean room and convenient parking and location near airport.

Parking was easy and perfect, they are amidst remodeling, so there is evidence everywhere and the distinct smell of paint

In AM I decided to take an Uber instead to make sure I do not miss my flight

No snacks and or food available on sight. Everything was out of stock and vending machines were apparently removed. Had to go out for anything to eat.

The hotel was thr perfect stay after a long day of traveling and an early flight the next morning. The staff was polite, the facilities were clean, and we had a great night's rest. Thank you 😊

Bathroom shower had broken parts.

We were told that breakfast was included. When we went to lobby at 8:20, we were told that there wasn’t a cook but one would be arriving in 30 minutes. We didn’t have time to wait. Wasn’t any coffee available.

Great stay

The room was filthy and the elevator smelled really bad

Great stay. Clean.

Menu was fine a breakdown in the cooking area limited the offerings. Room was clean and spacious staff were pleasant and competent

Great stay, breakfast was delicious

Hotel was under renovations & our room was not cleaned very well. Fire alarm was still covered in blue painters tape, dust was all over, shower had hair in it, sink counter was dirty as well. My daughter & I got stuck in the elevator pressed the help button as well as the alarm button but nobody apparently heard it. I managed to get it open once I realized that the inside set of elevator doors did not close all the way which is what caused the elevator to get stuck. Spoke to the front desk about it & they were very apologetic. The manager did call me & he refunded me 1 nights stay which was more than enough for me. Overall aside from these mishaps I would definitely stay here again as the location was great, staff was friendly, manager made it right & I understand that during renovations issues may occur.

Arrive for 1 night stay before flight next day. Key card system was down and after taking my wife to the airport and returning. I called the front desk to let me back in my room, gentleman never asked my name and met me at just let me into the room, not very safe or secure.

Upon arrival staff at desk was very friendly and accommodating. Once we got into our room it was half cleaned there was trash still in garbage bins. Floor not vacuumed sink and toilet NOT CLEAN. Room smelled like cigarette smoke ( non smoking room) ask housekeeper to empty trash threw up her hands and said no. Was given another room shower leaked had to use towels for floor. Again front desk was very nice housekeeping negative zero.

It would be nice to include a simple breakfast. Instead of a $21 omelet. This day and aged cheaper places offered breakfast!

Worst stay I’ve had in a long time. I was especially disappointed in the hotel staff not being experienced enough to resolve minor issues professionally. I won’t be staying there anymore. It did not meet my expectations.

The property is in extremely bad condition. Lack of cleanliness. Disgusting. The bathtub was black, the walls stained and paint peeling off. The carpet was showing stain, dust, spots. What a terrible experience. The staff didn’t care once we brought this to their attention. I hope everyone read this review and refrain to book this hotel. For no reason you should stay here. I will rate zero stars if possible !!!

This property needs a makeover. The old carpet and the outdated decor is awful.

There needs to be more parking avaialble! There was an area that was blocked off by fences. It appears that there is construction going on, so parking was very limited. The room was very nice and spacious and the staff was very nice!

I had an unusual request for the Doubletree, and they exceeded my expectations. I wanted to meet my son's family with 3 small children In Savannah where they flew in for a wedding from LA. I needed maximum floor space and seating arrangements for the visit and access to great dining. The suite room was extraordinary. The dining room was terrific, with quite a great chef on duty when my family arrived at the end of breakfast. The staff pushed two tables together, had highchairs available, and made ordering for a big family ideal. The room was outstanding, the lobby was gorgeous and comfortable, and I could not believe how "on target" our request for floor space/visiting space was mediated...we all just loved it!

Clean room, wonderful staff!

The staff was very nice but I have never stayed in a room that was more in need of renovation. It was absolutely disgusting and I would never have expected this condition at a Doubletree.

The room had just been renovated so it was very clean and up to date. I would have given a 5 star rating but there was a little mishap with my early 4-4:30 am ride to the airport. The staff is friendly, the place is clean but if you need an early ride to the airport you will need to make your own arrangements.

Room was in good condition, the front desk staff was very nice and checked with me to make sure all was well.

Staff were very helpful

Room very clean, check-in smooth, staff friendly and helpful! Will definitely stay again!!!

No ice machine working, shower leaked

Yes

The rooms were not clean. The couches were filthy. The refrigerator and microwave were both dirty and had food in them. The second floor was under construction and no one said anything there was just loud banging early in the morning. Tonya the front desk was the only good part about the trip. There was someone who just walked into my room in the morning without announcing who they were while I was getting dressed. If it was housekeeping they did not say who they were so I have no idea who walked into my room. This hotel just makes me feel okay and the night auditor was just rude.

Had to change rooms 1 time sheets not clean then in next room food on floor and around the bed

This property was old not mean rooms smelled. Definitely would not stay here again.

This is the worst service reception at Night Shift ever have the room to dirty the AC unit to noisy. The area is dirty, unsafe I’m not recommend to go this hotel.

Check in was quick and the Jonathon was super helpful and made sure that we had everything we needed. Room was large and clean; beds are comfortable.

Room was clean and front desk was friendly and helpful especially in helping us book the airport shuttle.

Missing coffee machine, Safe was broken. Staff was very nice.

Room was disgusting

Location is perfect! Walking distance from many sites including Olde Pink house and Vic’s restaurant! Rooms were clean! Check in and check out easy! Everyone friendly!

Staff was very helpful with stuff to do around savannah

Room decor was worn, a/c heat was noisy, bathroom door and vanity were too close and pinched my hand, airport shuttle was unpredictable.

Clean room, friendly staff, good food

Front desk staff went above and beyond!

Room was dirty especially the toilet.

This property was clean and in the lobby and hallways as well as the room. It is being renovated. The free cookies were good. The location was perfect with lots of restaurants and shopping.

Room was clean. Room showing wear on carpet and wall paper. Shower body wash was empty.

Nice room, clean,quiet place, good breakfast

They wouldn’t give me a room without charging me and you had already charged me. So now I have 2 charges for the room.

Didn't have breakfast or any meals at the hotel. It was a convenient location to the airport and there were plenty of restaurants just down the road. Staff was pleasant and non-intrusive.

Room was clean

The Doubletree is very convenient for early morning flights. The rooms are always very clean and comfortable. We do find the the bar is lacking in they’re selection of wine.

I

The parking was free. That’s a plus. They front desk employees could have been nicer. They should not be wearing sleeping scarfs when they come from the back. They also didn’t want to print me a reciept. The rooms are out dated. You can hear the people talking in the next room an others walking in you head. This was not a great experience. I was not offered the warm cookies. I give this hotel a 3 star. I won’t be back.

Breakfast was not offered. There was sign that said no breakfast offered today.

Breakfast good. Room very musty. Mattress stained. Sheets clean bed comfortable. Big bug in bathroom. Worst part for me was fact that I asked 2 people if the shuttle to airport would be on time to get us to airport. Both assured us yes. Well nothing came and they said oh I forgot driver off. We’ll see what we can do!! Bad. Called an Uber and made it just in time. Never again this place !

Love the room!

Offered cookies nor given our breakfast tickets, had prepaid for breakfast. Waitress never explained how much we could have, it was a limit of $20 per person. A lot of items were not available, even though they were on the menu. Tip was not included. So extra expenses. In the room, one bed was missing a bed skirt, the other beds bed skirt was heavily stained on top. The ice bucket was dirty. We wore our socks or shoes in the room as we weren’t sure if the carpet had been cleaned. Stayed 2 nights and my bill was $849. Booked through Travelocity which seemed like a deal but by the time the breakfast, taxes etc were added on, we could’ve stayed in a higher end hotel. Staff was generally friendly and attentive. Later check out time was appreciated.

Dee was so helpful.

My room was clean but just dated. The hotel could use a makeover. Shocking because all of the Doubletree’s that I have stayed at are very stylish.

Friendly

Excellent staff and restaurant

The hotel is conveniently located

This property had good reviews and we picked it because DoubleTree has a great reputation. This property is in poor condition. Rooms are very outdated. Bedding was clean but pullout bed mattress was dirty and their bed in a bag sheets seem rarely used so they had a very bad smell. It was nice to do the self check in and check out through the app since we got in at an odd time but we did not feel safe because staff is not always at the front desk and anyone can walk in the elevators and go to any floor without any security feature. The pool was green and gross. We used the laundry room on the first floor and the floor smelled of urine. The only thing good about this place was the staff who went above and beyond. I would not stay here again.

Did not present bill

We arrived early and staff got our accommodations ready quickly so we could check in

Johnny at the front desk was really amazing. He made my family trip amazing. He went above and beyond for us. I am truly greatful.

Smoke filled, neither tv or room phone worked

Great tourist area

Good property

My room had to be swapped because the first room’s toilet was covered in dried urine. The seat was up and the inside of the bowl had black streaks running down the bowl from old water sitting in it without being cleaned. While calling the front desk, I also noticed the side of the bed had stained sheets that were not cleaned. Staff did not seem to care much, no apology but they did promptly change the room. The second room had belongings of a previous guest on the chair at the desk. Air vent was caked with BLACK MOLD which also crept onto the curtains above it. All the bottles in the bathroom were empty. Sink faucet was so high & water pressure was so strong that every time you turn the water on, water splashes EVERYWHERE & soaks all of your things on the counter. Strange man was in the parking lot lingering around cars asking very suspicious questions to us making us feel very unsafe. But the cookie was good. Lobby was nice.

People are awesome

Tonya is an absolutely wonderful, sweet, kind person. She made our stay very comfortable and welcome. We love you Tonya and are blessed to have met you.

Awesome staff and great room.

Excellent check in. Room was spacious and clean. The only problem we had was when we pulled the top covers back on the beds both beds had some sort of crumbs on them. We would have asked for clean sheets but it was already 11:30pm and we had to check out at 3:45am. I slept on top covers and my daughter chose the couch. The younger ones wanted to swim but chose not to because the water was very cloudy. For the short time we stayed it wasn't horrible but probably would choose a different place next time.

Great staff and great food service. The hotel is dated and linen service/cleanliness could be much better

Clean, comfortable and friendly

Very nice hotel. Comfortable room. Hotel near shopping and food.

The area was great for shopping and restaurants. However a couple of the customer service representatives need a little etiquette training. But from the behaviors of the staff I can only assume that the manager is okay with his or her staff eating at the front service desk while they talk on the phone and check guess in. And then the next day there was another staff member at the front bar on the staff side eating away. They both were visible to all guess as they walk through. Which is one reason we chose to eat elsewhere not sure of the proper food handling if other etiquettes aren't required. Maybe certain job etiquettes aren't required anymore as things have changed; I guess we need to more careful as to which Hilton hotel we choose. BTW what happened to only eating at your lunch break? Oh I forgot to mention how long I stood there before she acknowledged me when we checked in. Maybe it was because I walked in right as the phone rung however she still never said just a minute I will be with; no she continued to chew as she talked on the phone. And then her or I should say someone's food delivery showed up as I continued to stand there and she still didn't acknowledge me until she received her food delivery and finished chewing whatever she was munching on.

The establishment is steeped in age, with a grimy patina that clings to every surface. The furniture, a relic of bygone eras, appears tired and worn, its fabric faded and frayed. Dust dances in the stale air, settling on corners where neglect has taken hold. The overall atmosphere feels heavy and uninviting, as if the walls themselves sigh in discontent. Unless significant renovations breathe new life into this place, I have no intention of returning.

Will stay again.

It was an awesome stay.

The staff was super sweet when I arrived late from the airport. Convenient spot for a quick overnight if you are flying into Savannah bound for other places.

The facility is getting a little tired. I am sure a spruce up is around the corner. $17 for 2 20oz bottles of pop, single serving Doritos & trail mix a bit on the high side.

Yes

We were able to check in right away after a long drive which was very nice. The staff was welcoming and friendly.

Everyone was nice and sociable..

Gorgeous room and super friendly staff. Very clean.

Older Dtree but clean. So so water pressure in the shower. USB and power outlet for desk did not work.

Bar and grill downstairs

Terrible water pressure. Bathroom had hair in it. Beds feel hard / stiff. TV doesn't even pick up local channels and is limited to like 10 total, mostly national channels like Fox News, HLS, Discovery. Parking is plentiful though, especially handicapped.

Good price and easy access to the highway for traveling. I would use this facility again.

Excellent location with very comfortable room.

The property has not been maintained. It is time for a serious remodel. We also had to clean the filters in the air conditioner bc they were clogged and making us cough. Go look at Room 307 and the wear and tear is obvious. Didnt think it was worth the price I paid. Smh

Very welcoming, hotel is in a perfect location.

Checking in was lovely. Great experience with the nice lady at the front desk. We arrived at 7:30 and decided to order food from the bar/restaurant. Walked over to the tables. There were 7 of us. I grabbed a chair from another table to accommodate four kids. The lady working at the bar immediately came over and questioned if I was moving tables. I responded nicely by saying that I was just adding a chair and not moving any tables. We went to the bar to order food. She asked if we were ordering food and sighed loudly and obviously in disgust when we answered, “yes”. A man sitting at the bar told us that she was the only one working the bar and the kitchen, which was understandably very upsetting and stressful for her; however, her attitude was unacceptable. The food was actually very good for being inside a hotel. But we had to wait more than 40 minutes for a second drink. Weren’t given pens with our check. Had to walk to the front desk to get them after waiting so long. The most upsetting thing was acting so inconvenienced when ordering food after 7:30 (being told several times the kitchen closes at 8) and then observing two customers ordering food long after 8 and being served with nothing but a smile from her. Also watched another couple inquire about food at 7:59 and being told that the kitchen was closed at 8. Being told the kitchen is closed at 8 is not the issue. The issue is observing two customers ordering food in between 8:30 and 9:00 and being served with a smile.

Property was well located.

No one was at the desk for a while to check me in.

The breakfast exceeded my expectations and bartender Mindy was very nice.

Property for what I paid was horrible! Linens were wrinkled on bed. Several areas in room needed repair and paint. Very dissatisfied!!

Hotel staff was nice for the most part . Good location.

Check in staff was very kind. Great reception

Everything was fine until we heard employees arguing in the hallway

Zee at the front desk was fantastic!

It said there was continental breakfast but there actually wasn’t. That is one of the reasons why we originally chose that hotel was for free breakfast.

Close to the airport, very convenient shuttle to and from the property.

Professional staff. The shuttle drivers were helpful and on time. The outside area was untidy with much litter.

As i was getting out the shower i sat on the sofa. There was a roach on the sofa and it crawled on my arm.

Easy access

Clean hotel near airport.

No room service until 9am, room not thoroughly cleaned, restaurant closed early and beds seemed heavily used.

Front Desk was very helpful

I love upon arrive the staff was so pleasant and helpful.

.

The rooms are dark and somewhat dated. The staff was great and the room are clean. Given the other options in the area next I would try somewhere else

Special thanks to nina front desk & Christine for room service she is excellent room preparation and very kind and help full

Terrible don’t stay

First off, the dining was out of three major condiments. Second, the men’s room had bars of soap just sitting on the countertop and paper towels just sitting there. It doesn’t seem right when Covid was and is still running rampant. Thirdly, when in our room and trying to use the facility the toilet paper holder was behind you and not very accessible. This seems much more appropriate for a lower class hotel and not a Hilton.

Great as usual

The Double Tree is close to the airport and the staff members are all so friendly, polite and helpful. The hotel is very well run, the in-house restaurant is wonderful, and the rooms are terrific.

The place looked clean

I had a great stay here.

Front desk staff rude! Used hotel app and added credit card for security deposit and was told to give another card, guess what was charged to both cards, and it was more than cost of room.

When I showed up, the clerk told me that my stay was cancelled. Please refund me.

Like the convenience to the airport.

Very nice front desk person.

Location excellent for the Airport

Check in was seamless. Unfortunately the bar was out of food and we had to go out to eat.

A nice stay but a little dated.

We had a wonderful stay. The hotel was clean, modern and comfortable.

Good location, and check in was super easy and fast. Everything looked clean and well maintained

The hotel was very nice. Our room was very up-to-date with its decor and amenities. We could stay there again.

Appreciate the cleanliness

Watch your credit cards after staying at this hotel. I stayed here twice in the last four months and both times they charged my credit card for stays I had already prepaid. It took forever to receive credit back too.

the hallway carpet looks dirty. room door has wrong touchup paint, few door trims are falling apart. the place looks old overall

Nice and quiet staff was friendly always nice stay at the Hilton

Now if you're going for an indoor pool in the Winter it's more so indoor/outdoor because they have screens from the Patio you can go to. So the pool room was very cold but the water was hot. The kids stayed in not long we were scared they’d get sick.

Great experience

The room was situated all wrong with the TV right in front of the bed and chairs and couch in the other room. No place to sit. The ice machine was out of order. The restaurant was out of most of their food from very limited menu. Not as if it was following a busy weekend. This was on a Thursday. The pillows on The bed were flat and gave us both sore necks and headache. The toilet seat was broken and the floor was dirty. Not worth the ,$156 we paid. WE WILL NOT STAY HERE AGAIN

N/a

Overall stay was wonderful. Everything was in walking distance. Cleanliness and staff were friendly.

This property absolutely is not worthy of the Hilton name. The toilet ran constantly, the bath sink faucet was very loose, the shower water pressure was non-existent, the wallpaper was peeling, there was holes in the walls, no maid service during our whole stay, and the night auditor refused to supply us with 2 extra pillows when we arrived. Our last few stays at Hilton properties have been disappointing and we definitely won't return to this hotel.

Very friendly!

Great staff, superb free breakfast, clean comfortable accomidations.

Great comfortable and clean stay

Only concern is that they charged me 50 dollars for incidentals...nothing was used in the room to warrant a fee!!!

No complaints. Everything was clean and the staff was friendly.

Room was dark, I would have liked better lighting

Room was nice, I would stay here again

This was our second stay at this location. Plan on booking again next year.

The shuttle to the airport in the morning was rotally messed up. We were 15 minutes late. And the shower was out of soap and shampoo.

Easy check in and out. Clean spacious room. AC a bit loud, but actually helpful to sleep as white noise. Bed very comfortable.

Nice big room

When I entered my room I was surprised how run down the room was. Wallpaper hanging off the wall, carpet coming up in the corners and in the middle of the hallway. I used the bathroom shorty after and the toilet would not flush. I adjusted the float in the toilet and got it to flush. The air conditioning unit in the living room was leaking a brownish liquid and the unit in the on suite was vibrating loudly making it difficult to sleep. The bedding was clean and the bed was comfortable

Was a great place

The property was ok. If you need somewhere just to stay, it works. The bathroom still had yellow/brownish stuff around the bottom of the toilet. The carpet had a pick rip in it. There is a Keurig in the room but charge you $3 for a coffee downstairs. The breakfast was ok also. The omelet and potatoes were greasy but the pancakes were good and so was the breakfast burrito.

Housekeeping didn’t look inside the sofa bed where a dirty diaper was at when I pulled the bed out and the pool was extremely dirty at 4pm ( which was the reason why I chose the location) ,other then that, the 3 days stay was great… I will be staying again

The air conditioner would not go below 74 degrees and the curtain in room 339 was broken