Casa Madrona Hotel & Spa
About Casa Madrona Hotel & Spa
This elegant hotel is located next to the downtown Sausalito waterfront, overlooking the San Francisco skyline. The hotel offers a full-service spa, a restaurant and free WiFi. Guest rooms at Casa Madrona Hotel and Spa feature cable TV and a telephone with speakerphone and voicemail services. A coffee maker with Starbucks coffee and Tazo tea is also provided. The Golden Gate Ferry with service to downtown San Francisco is less than 1640 feet from Casa Madrona Hotel and Spa. Sausalito's famous water walkway, which offers shops, restaurants and views of Alcatraz and San Francisco, is also less than 1640 feet away.
Amenities
- On-site parking
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Valet parking
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- In-room refrigerator
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Public transit access
- Airport shuttle
- Smoke-free property
Reviews
The hotel is highly praised for its location, views, and cleanliness. Guests also appreciate the friendly and helpful staff. However, some guests have complained about noise, lack of breakfast options, and issues with room amenities.
- Great location and views
- Friendly and helpful staff
- Noise from street or neighboring rooms
- Lack of breakfast options
- 5/5
Exceptional
- 5/5
access to amenities and shops
- 5/5
Excellent experience with very helpful staff
- 5/5
Great location and the staff were very helpful and friendly
- 4.5/5
Very clean and spacious. Friendly staff. Great location to discover the town without a car. Parking prices are pretty steep but that is not unusual for the area.
- 4/5
Very good
- 5/5
Enjoyed it
- 5/5
The room was spacious, equipped with a mini fridge and in room coffee. We especially enjoyed the private balcony off our room with view of the harbor . The hotel staff were polite and helpful, I would definitely stay here again
- 5/5
The location was close to many restaurants and shops. The parking was difficult at times.
- 5/5
The location
- 5/5
Hotel, will be back.
- 5/5
We stayed in main complex and daughter and son-in-law stayed on the hillside in a lovely room. If you have plans to go to Sausalito make plans to stay here. Casa Madrona Hotel & Spa. For sure…and the attached restaurant, Poggio Trattoria, was outstanding,..for a meal, cocktails in the afternoon and coffee early in the morning. (Try the panini breakfast sandwich!) The bay is right across the street…a great stroll.
- 5/5
The location was spectacular! N/A
- 5/5
View was amazing.
- 5/5
Loved our stay at the lower cottages with a great view to the marina and very few stairs to get up to our own little private oasis.
- 5/5
I had an incredible view of the water over to Tiburon and the skyline of San Francisco but I don’t think many rooms have both of those views.
- 5/5
This is a little gem in Sausalito. My husband and I met in San Francisco 35 years ago. We decided to revisit this area again and was so delighted to find this beautiful hotel to remember and to create new memories. What a delightful place beautiful in every way.!
- 5/5
This is a little gem in Sausalito. My husband and I met in San Francisco 35 years ago. We decided to revisit this area again and was so delighted to find this beautiful hotel to remember and to create new memories. What a delightful place beautiful in every way.!
- 4/5
Falta un lugar donde comprar un café o un té. El restaurante está bien a secas. Puede mejorar el servicio es muy bueno. La pasta no era fresca.
- 5/5
Exceptional
- 5/5
It was our anniversary and they upgraded us to a balcony view room and a bottle of wine in the room. The staff were amazing. We will definitely stay here next time.
- 5/5
Great hotel, and staff! The location is centrally located, and walking distance from everything. There is a restaurant right next door- Poggio - which will not let you down, and you can charge your food to the room. The grounds are well maintained and rooms are kept clean. Negatives? Parking is across the street and there is no room service. Yes, the hotel is located on a main street, but honestly, not a busy street
- 4.5/5
Superb
- 5/5
Great spacious room, clean and well presented. Reception staff and bellboy were so polite and friendly. Very accommodating. Parking was close. Great location.
- 3/5
Location, location, location - restaurant Poggio was also very good We didn’t really like that the elevator was not running as we were on the fourth floor. Took them more than a day to fix it. Also, the place seems to be a bit rundown and needs a refurbish. We did not think that it was good value for the money.
- 5/5
Parking was great!!
- 5/5
Great location and views. The front desk was friendly and helpful but didn't give me a rundown on the property when I arrived, so I had no idea how to find the spa or fitness center.
- 2/5
Room was dingy and loud. Badly in need of an update, new furniture and floors. Especially in need of new windows and doors with soundproofing.
- 4/5
To make matters worse, the room keys did not work on three separate occasions, forcing us to repeatedly make the long trip back down to the lobby to have them reprogrammed. The entire experience was exhausting, inconvenient, and far below expectations.
- 5/5
Offer breakfast, partner with someone local. Take a page from your competition it’s not hard.
- 5/5
Wuality hotel in central location. Very happy with stay.
- 5/5
This property is in the center of Sausalito. It’s beautiful and th rooms are outstanding. Restaurants are all around you. Wine tastings, excellent food, gorgeous shops of high quality artistic goods. We loved this hotel.
- 4/5
No amenities. No coffee bar. Key cards constantly deactivating.
- 4/5
Location and the hillside room with a view of the bay. No amenities. No coffee bar. Key cards constantly deactivating.
- 3/5
Great location, friendly staff, but the elevator was down multiple times throughout our stay and the hotel is difficult to navigate otherwise. Fitness center is extremely small also.
- 3/5
Excellent location, great views, but a bit outdated and noisy. The noise is not from the street but the hotel amenities.
- 5/5
Excellent location and services. The room is clean and with nice ocean views
- 4/5
Very good
- 4.5/5
Beautiful room, well located, great views, comfortable bed
- 4.5/5
Beautiful room, well located, great views, comfortable bed
- 3/5
Bed comfy, bathtub amazing, staff friendly, the area itself was fun to wander around with the family. Room was very small, sent a message through Hotels.com before arrival that no one responded to, called hotel and nobody answered. Was disspointed for the price how tiny it was. View was ok, but not worth the price. Hotel room very noisy during early mornings from the street traffic. GPS took me to the back of property down a extremely steep windy road to a parking lot and had no idea how to get to lobby.
- 5/5
Very clean, parking is across the street which is a minor inconvenience, but rooms were excellent!
- 5/5
Excellent and friendly staff.
- 5/5
Nice location. Friendly staff
- 5/5
Our room was clean, comfortable and lovely with a great view of the Bay.
- 5/5
Exceptional
- 4.5/5
The room was incredible and large. We stayed in one of the hillside cottages and it was really nice. The bathroom included both a tub and a separate shower with great water pressure. They greeted us with a nice gift bag at the door, they took our bags and help us with the parking. The room had a nespresso machine and the mattress was very comfortable. The room was completely insulated and quiet. Would have been nice to have the ventilation in the separate toilet room, but it was not a big deal. Breakfast is not included.
- 4.5/5
The room was incredible and large. We stayed in one of the hillside cottages and it was really nice. The bathroom included both a tub and a separate shower with great water pressure. They greeted us with a nice gift bag at the door, they took our bags and help us with the parking. The room had a nespresso machine and the mattress was very comfortable. The room was completely insulated and quiet. Would have been nice to have the ventilation in the separate toilet room, but it was not a big deal. Breakfast is not included.
- 5/5
View
- 4/5
Great staff vip treatment
- 5/5
Great property. FYI no restaurant on property but next door. The staff was amazing.
- 5/5
The hotel staff was amazing!
- 5/5
The hotel staff was amazing!
- 5/5
We stayed in the suite which had its own balcony. Amazing views of the Bay. And it is in the heart of Sausalito walking distance to all shops and restaurants. Public transportation is available right away.
- 5/5
The location was perfect— we were away from the crowds and Sausalito was very charming. The loft rooms felt bigger than the average king bed room. The mattress could have been softer, but that wasn’t a deal breaker. And the tub in one of the rooms didn’t stopper properly.
- 5/5
The location was perfect— we were away from the crowds and Sausalito was very charming. The loft rooms felt bigger than the average king bed room. The mattress could have been softer, but that wasn’t a deal breaker. And the tub in one of the rooms didn’t stopper properly.
- 5/5
View Moving around with the baggage is the worst
- 5/5
So comfy and luxurious. Loved it. The size of our Marina view room was huge. It was like a second honeymoon—so romantic.
- 5/5
View Moving around with the baggage is the worst
- 5/5
Exceptional
- 5/5
Beautiful place with a great view of Sausalito. We stayed in a cottage and it was perfect! Convenient location near great restaurants and shops and the ferry to SF and other Bay Area locations. Highly recommend. We will be back!
- 5/5
Absolutely loved our stay at this Hotel will be definitely back
- 5/5
The staff were great.
- 5/5
See previous detailed note
- 5/5
Lovely hotel, great view , love the location
- 3/5
- at arrival I went upstairs in person and apparently the ONLY spa worker was busy and no one was there to take an appointment. I asked a hotel worker to hunt someone down for help and later was told they were all busy. I left a phone message which was not returned for an appointment. THEN FINALLY a WORKER PHONED MY HOTEL ROOM - SHE SPENT 8 MINUTES YELLING AT ME THAT I WAS NOT UNDERSTANDABLE. Ok I am Japanese - so my Husband from Chicago got on the phone and SHE told HIM HE WAS NOT COMMUNICATING Correctly. This is a Racist, Mean, Lazy, nasty SPA! I will never return to CASA MADRONA
- 5/5
My wife and I enjoyed our visit so much that we extended it. The restaurant, Poggio, is the best we've found in Sausalito, our two-level room was exceptionally comfortable, the front desk (Jim) went out of their way to assist with our extended stay, and the location couldn't be better. Simply walking across the street to the ferry terminal gave us 30-minute access to San Francisco and cable cars--as well as a beautiful trip across the bay. We will certainly stay there again anytime we're in the Bay Area.
- 5/5
beautiful facility. great to be able to have a hotel that can accomodate our four legged family member
- 5/5
This place is more than a hotel. It’s a resort; an experience. Our stay was just perfect. We will be back.
- 5/5
Exceptional
- 5/5
great room, excellent staff.
- 5/5
All marble bathroom, balcony, great view, free electric bike, classy joint! I did enjoy the steam room but no time for a massage. Too bad no room service
- 5/5
Generally very clean but there was a “swarm” of dead ants in the shower on the ledge and floor.
- 5/5
Gorgeous room with a balcony overlooking the water. I wish I knew about the spa amenities before arriving - they sounded lovely, and they offer free Pilates, yoga, and sound baths. Perfect location to walk throughout the whole town.
- 5/5
Gorgeous room with a balcony overlooking the water. I wish I knew about the spa amenities before arriving - they sounded lovely, and they offer free Pilates, yoga, and sound baths. Perfect location to walk throughout the whole town.
- 5/5
Kind and professional
- 5/5
Kind and professional
- 5/5
The guest experience was great from the moment we arrived.
- 5/5
The guest experience was great from the moment we arrived.
- 5/5
Great hosts made the stay pleasant
- 5/5
Great hosts made the stay pleasant
- 5/5
Beautiful views of harbor, spacious room, central location
- 5/5
Beautiful views of harbor, spacious room, central location
- 5/5
The staff was very helpful. My room was spotless. The view was tremendous. Privacy was great. I only wished the spa services were available since that was the main reason for choosing the hotel. Also, I had read somewhere that room service would be available, but it was not. Overall, I enjoyed my stay.
- 5/5
The staff was very helpful. My room was spotless. The view was tremendous. Privacy was great. I only wished the spa services were available since that was the main reason for choosing the hotel. Also, I had read somewhere that room service would be available, but it was not. Overall, I enjoyed my stay.
- 5/5
Room was clean and view spectacular
- 5/5
Room was clean and view spectacular
- 5/5
Great stay, clean.
- 5/5
Great stay, clean.
- 5/5
Outstanding! Viewings! Location!
- 5/5
Outstanding! Viewings! Location!
- 5/5
Friendly staff…clean room
- 5/5
Friendly staff…clean room
- 4.5/5
Superb
- 5/5
Amazing service. Great location and view
- 5/5
Amazing service. Great location and view
- 5/5
The staff at Casa Madrona truly made the difference. I’d go back each time based solely on the staff.
- 5/5
The staff at Casa Madrona truly made the difference. I’d go back each time based solely on the staff.
- 5/5
The room is very comfortable large a great bathroom and comfortable mattress great stuff
- 5/5
The room is very comfortable large a great bathroom and comfortable mattress great stuff
- 5/5
Exceptional.
- 5/5
Love this hotel! The staff are helpful and friendly. The rooms are very clean and comfortable. The view of the bay is so beautiful too!
- 5/5
Love this hotel! The staff are helpful and friendly. The rooms are very clean and comfortable. The view of the bay is so beautiful too!
- 5/5
Location, staff, room! All great!
- 5/5
Amazing room! Great location and warm staff. Highly recommend.
- 5/5
Amazing room! Great location and warm staff. Highly recommend.
- 4/5
Great location. Easy to find and pretty easy to park. If getting there late, easier to park in hotel parking across the street. Self parking is a bit less expensive than valet. Otherwise, early am easy to find street parking. There was nothing really wrong, just not a spectacular stay. Rooms were a bit small, but we chose a more economical room as we were just there for the night.
- 5/5
Outstanding customer service
- 5/5
Outstanding customer service
- 5/5
Room was very good for us. Quiet, out of the way and well taken care of.
- 5/5
Room was very good for us. Quiet, out of the way and well taken care of.
- 5/5
Friendliness of staff, and beautiful location near the water
- 5/5
Friendliness of staff, and beautiful location near the water
- 5/5
Wish better view of bay from balcony, but still good to people watch.
- 5/5
Wish better view of bay from balcony, but still good to people watch.
- 5/5
Staff was welcoming and helpful. Nice room with a lovely view of San Francisco in the distance.
- 5/5
Staff was welcoming and helpful. Nice room with a lovely view of San Francisco in the distance.
- 5/5
We stayed in one of the Harbor View rooms.
- 5/5
the location of this hotel was perfect. The room was great and had an amazing view of the water.
- 2.5/5
The location is good. The staff is friendly. Temp control was great. The rooms and baths are tired and in desperate need of a refresh. The mattress is uncomfortable; and the walls are paper thin—so much so we could hear soft conversation from the room next door.
- 1/5
Nice location Nice looking communal areas The bed was very dirty with hair on it. The staff did handle it and they changed sheets.. I didn’t feel that actually cared about the incident. Staff was ok, not as expected from a 4 star hotel. There was something weird with the charging system even that the room was prepaid throw booking
- 5/5
Clean room, quick valet. Good location
- 5/5
Clean room, quick valet. Good location
- 4/5
Staff super helpful; lovely rooms. Noticed the balcony door didnt close/lock but could be due to older/historic building.
- 4/5
Staff super helpful; lovely rooms. Noticed the balcony door didnt close/lock but could be due to older/historic building.
- 1/5
The AC in the room only blew hot air making the room unlivable. They changed the room which had ants in the bathroom and uncomfortable sofa bed that couldn’t be used as a bed at night.
- 1/5
The AC in the room only blew hot air making the room unlivable. They changed the room which had ants in the bathroom and uncomfortable sofa bed that couldn’t be used as a bed at night.
- 5/5
Jim was great to check in with! Excellent service!
- 5/5
Jim was great to check in with! Excellent service!
- 5/5
Great hotel . Amazing views . The service takes the cake . It was above and beyond what was expected . The room was spacious and comfortable. The view of the bay was amazing .
- 5/5
Great hotel . Amazing views . The service takes the cake . It was above and beyond what was expected . The room was spacious and comfortable. The view of the bay was amazing .
- 4/5
The staff was friendly, helpful, and flexible.
- 4/5
The staff was friendly, helpful, and flexible.
- 5/5
Super cute place, great location and views. amazing staff. clean and totally recommend
- 5/5
Super cute place, great location and views. amazing staff. clean and totally recommend
- 4/5
Room had no view…
- 4/5
The room was beautiful. Two inconvenients: room 607 was 73 stairs up from 4th floor, the highest level the elevator takes you, and there is no bar at the hotel. We probably won't be back.
- 4/5
The room was beautiful. Two inconvenients: room 607 was 73 stairs up from 4th floor, the highest level the elevator takes you, and there is no bar at the hotel. We probably won't be back.
- 3/5
Wonderful room. Beautiful view, charming space, lovely staff. However, a few updates are certainly needed. The bed was terrible and my husband and I both woke up stiff every morning. Pillows weren’t comfortable either. And unfortunately the sound of pipes screaming wasn’t ideal. Towels also could use some softener. Overall we had a lovely Christmas, but we’d have to have a more comfortable bed to return.
- 3/5
Wonderful room. Beautiful view, charming space, lovely staff. However, a few updates are certainly needed. The bed was terrible and my husband and I both woke up stiff every morning. Pillows weren’t comfortable either. And unfortunately the sound of pipes screaming wasn’t ideal. Towels also could use some softener. Overall we had a lovely Christmas, but we’d have to have a more comfortable bed to return.
- 5/5
Hotel and location are wonderful and the staff so nice and welcoming.
- 5/5
Hotel and location are wonderful and the staff so nice and welcoming.
- 5/5
Excellent
- 5/5
Excellent
- 5/5
Clean and easy. Wish there was room service.
- 5/5
Clean and easy. Wish there was room service.
- 3/5
Paid more for a nice view, but had to deal with a very noisy, rackety, heater. Would have expected better quality for the price!!
- 3/5
Paid more for a nice view, but had to deal with a very noisy, rackety, heater. Would have expected better quality for the price!!
- 4/5
Staff was very friendly and helpful
- 4/5
Staff was very friendly and helpful
- 5/5
10/10 Only thing we didn’t like were the pillows very uncomfortable for us too fluffy
- 5/5
Great room, very clean
- 5/5
Great room, very clean
- 5/5
Nice rooms and friendly staff. The location was excellent!
- 5/5
Nice rooms and friendly staff. The location was excellent!
- 5/5
Yes
- 5/5
Yes
- 4.5/5
The location is fantastic. I loved being in the historic section of the hotel. I didn't ask enough questions about use of spa. I guess that when I read it was only open from Thursday to Sunday, I figured everything was closed. Maybe I could have used the steam room. Not sure.
- 5/5
Yes
- 5/5
Yes
- 5/5
Wonderful staff, wonderful stay
- 5/5
Wonderful staff, wonderful stay
- 4/5
Great views, beautiful rooms. Fantastic location and very walkable.
- 4/5
Great views, beautiful rooms. Fantastic location and very walkable.
- 5/5
The room was spacious, clean and comfortable but the best thing was the wonderful views looking out over the bay, Tiburon and Angel Island. The staff were pleasant and responsive at every contact. A great stay!
- 5/5
The room was spacious, clean and comfortable but the best thing was the wonderful views looking out over the bay, Tiburon and Angel Island. The staff were pleasant and responsive at every contact. A great stay!
- 5/5
Great place!
- 5/5
Great place!
- 5/5
Great
- 5/5
Great
- 5/5
Gorgeous hotel, excellent location & impeccable service.
- 5/5
Gorgeous hotel, excellent location & impeccable service.
- 5/5
Highly recommend. Beautiful hotel. Great location. Friendly staff. All around wonderful experience.
- 5/5
Highly recommend. Beautiful hotel. Great location. Friendly staff. All around wonderful experience.
- 5/5
Exceptional location in a comfortable 2-story loft.
- 5/5
Exceptional location in a comfortable 2-story loft.
- 5/5
View was wonderful. Every morning was a treat. Staff was extremely friendly and welcoming. Location was perfect for walking and exploring with easy access to many restaurants cafes and shops. Also easy access to the ferry to San Francisco
- 5/5
View was wonderful. Every morning was a treat. Staff was extremely friendly and welcoming. Location was perfect for walking and exploring with easy access to many restaurants cafes and shops. Also easy access to the ferry to San Francisco
- 5/5
Excellent service and very polite.
- 5/5
Excellent service and very polite.
- 5/5
The view , the staff , the clean room and the sheets and the bed
- 5/5
The view , the staff , the clean room and the sheets and the bed
- 5/5
The location is great. Very tasty bars and restaurants with in minutes with a very safe walk.
- 5/5
The location is great. Very tasty bars and restaurants with in minutes with a very safe walk.
- 5/5
Love love love this hotel! Amazing location and beautiful room with a fantastic view.
- 5/5
Love love love this hotel! Amazing location and beautiful room with a fantastic view.
- 5/5
Very nice hotel, clean and comfortable room, and the location is right in the heart of down town Sausalito. Very humble and professional staffs. Nothing.
- 4.5/5
Nothing
- 5/5
Great spot
- 5/5
Great spot
- 4.5/5
Spacious room, beautiful view, very quiet even being on the main street. Comfortable bed, great bath products. Lovely restaurant attached to the hotel. Incredibly peaceful location but close to downtown SF and great for day trip to Napa.
- 3/5
Nice, cozy, and charming historical hotel. Unfortunately, there was a sewer smell in the hallway, maybe from an issue from their basement, which was unpleasant at first but improved the next day. The wet sauna was great, and the view was beautiful.
- 3/5
Nice, cozy, and charming historical hotel. Unfortunately, there was a sewer smell in the hallway, maybe from an issue from their basement, which was unpleasant at first but improved the next day. The wet sauna was great, and the view was beautiful.
- 5/5
Room was great. Friendly staff
- 5/5
Room was great. Friendly staff
- 5/5
Beautiful view of downtown Sausalito!
- 5/5
Beautiful view of downtown Sausalito!
- 5/5
Totally safe and easy, friendly staff!!
- 5/5
Totally safe and easy, friendly staff!!
- 5/5
Walkable
- 5/5
Walkable
- 5/5
Very friendly and helpful service. Nice view of bay.
- 5/5
Very friendly and helpful service. Nice view of bay.
- 3/5
It was ok. you saw a lot of parking lot!
- 3/5
It was ok. you saw a lot of parking lot!
- 5/5
The stay was a 10, great job
- 5/5
The stay was a 10, great job
- 5/5
Loved location and room itself overlooking the bay and marina. Staff was very cordial. THANKS Team Madrona!
- 5/5
Loved location and room itself overlooking the bay and marina. Staff was very cordial. THANKS Team Madrona!
- 5/5
Friendly staff, clean comfortable room. Wonderful balcony & great location to walk to restaurants and shops.
- 5/5
Friendly staff, clean comfortable room. Wonderful balcony & great location to walk to restaurants and shops.
- 5/5
We will definitely stay here again!!
- 5/5
We will definitely stay here again!!
- 5/5
We greatly enjoyed our stay at the Casa Madrona. Highly recommend getting a room with a balcony - the view was amazing. Everything was top notch. Super clean and welcoming. We will visit again.
- 5/5
We greatly enjoyed our stay at the Casa Madrona. Highly recommend getting a room with a balcony - the view was amazing. Everything was top notch. Super clean and welcoming. We will visit again.
- 5/5
Beautiful property, luxurious room and bathroom. Easy parking and bonus Tesla charging on property. Wish I could have stayed another night!
- 5/5
Beautiful property, luxurious room and bathroom. Easy parking and bonus Tesla charging on property. Wish I could have stayed another night!
- 3/5
This hotel is above average with a very above average price. It is low quality considering the price of the stay .
- 3/5
This hotel is above average with a very above average price. It is low quality considering the price of the stay .
- 5/5
The staff really stood out. Everyone I interacted with was friendly, professional, and attentive, which made the experience feel warm and welcoming. Poggio, the on-site restaurant, was excellent for both breakfast and dinner, and the spa was a peaceful retreat. Yes, it’s a bit of a splurge, but for the level of service, the amenities, and the overall experience, it was well worth it. I would absolutely stay here again and highly recommend Casa Madrona to anyone visiting Sausalito.
- 5/5
The staff really stood out. Everyone I interacted with was friendly, professional, and attentive, which made the experience feel warm and welcoming. Poggio, the on-site restaurant, was excellent for both breakfast and dinner, and the spa was a peaceful retreat. Yes, it’s a bit of a splurge, but for the level of service, the amenities, and the overall experience, it was well worth it. I would absolutely stay here again and highly recommend Casa Madrona to anyone visiting Sausalito.
- 5/5
Great staff and clean rooms. 15 minutes from San Francisco.
- 5/5
Great staff and clean rooms. 15 minutes from San Francisco.
- 5/5
Amazing place! All of the front desk staff were awesome. Room and view the best.
- 5/5
Amazing place! All of the front desk staff were awesome. Room and view the best.
- 5/5
Gorgeous hotel with the friendliest staff. Excellent in every way!
- 5/5
Gorgeous hotel with the friendliest staff. Excellent in every way!
- 5/5
Beautiful
- 5/5
Staff was friendly and helpful
- 4/5
Ii didn't receive the room that was shown on line the room that I had paid a little extra for. And was not given an option to change. The room that I did get was pleasant though. If i stay there again I will call directly to verify the room shown is the room you get. I must say though maid service everyday with out asking is very nice in this post covid evviroment.
- 4/5
The room was small and the desk to work on was too small to work on. Had to go to the lobby to work. Otherwise everything and everyone was great.
- 5/5
All the staff were so helpful and friendly!
- 5/5
Fantastic for families. Beautiful property
- 4/5
Place was clean, service was friendly and would definitely come back.
- 5/5
We were made to feel very welcome & we enjoyed our stay. Shame they don’t have in-house breakfast service but not the end of the world.
- 5/5
Great place
- 5/5
Beautiful room and terrace with view of the Bay. Super comfortable bed and friendly staff. Great place!
- 5/5
Parking was difficult
- 1/5
The reception guy called nick didn’t try to help speak like a valley accent! Very bad experiences and dirty hotel!
- 5/5
This hotel was amazing! Our room was so nice, and the staff was so nice. We loved being right by the water and able to walk to everything. Would definitely recommend and come back to stay here again!
- 5/5
This was a five star experience: the staff was terrific, the room was fantastic, and the setting was unbelievable.
- 4/5
Convenient
- 5/5
After staying a couple nights in a closet(hotel room) in San Francisco it was such a pleasure to come here. Our room was spacious and had a view to die for. My husband and I enjoyed the hotel and the restaurant so much we will definitely be back!
- 5/5
Great, great hotel and location.
- 5/5
Like the modern spacious 2 level room.
- 3/5
Casa Madrona is a beautiful hotel. We did a "self upgrade" to a beautiful room over looking the water. The room seemed fairly new, however when we got to the room there was cigarette dust on the chair and many of the walls were scuffed. We stayed for 2 days and the first day the cleaning people didn't arrive until 4PM when we were resting for a long day out. We rescheduled them to 5PM so we could rest. The next day we put out a do not disturb card from 3:30 - 4:30 and no one came to clean the room at all. Very disappointing for >$500/night "boutique" hotel. You think they would have a check list to ensure all rooms are cleaned.
- 5/5
I loved
- 5/5
Property is excellent: clean and located at the right spot. Personnel are very attentive. Central location for several good restaurants and activities. I would go back to stay there.
- 4/5
Very comfortable, thank you.
- 3/5
My room was dirty and had over the counter medicine on the floor in the bedroom. My room was in a courtyard with no views other than the building in front of it. I got a free small bottle of Proseco, but I don’t drink! I’ve stayed here before, but this was the last time. Nothing has improved, it’s just gotten worse.
- 5/5
The hotel staff and the hotel accomodations were outstanding
- 5/5
Perfect for what we needed and wanted. Kind and attentive staff. Poggio restaurant exceeded our expectations.
- 4/5
Staff were really great. Area is beautiful. Room was nice but we had quite a few ants in the room and I did not love thatWe did not have a real door to the toilet area of the bathroom
- 4/5
Unique setting in downtown Sausalito. Close to everything.
- 5/5
The room was super cozy and comfortable and the food in the restaurant downstairs, Poggio’s was exquisite! Great waiting staff! Some curt (possibly towards melanin(?)) than others but overall phenomenal service!
- 5/5
The staff was incredible, very attentive and accommodating. Hotel is beautiful and the location is perfect. The hotel had activities- wine one night, sound bath another, and yoga the last day. Great spa and products offered during stay. We will definitely be back- highly recommend.
- 4/5
An incredibly beautiful place with a great location. Gorgeous view. Bed was a little uncomfortable. Be prepared to walk many steps. It’s on a hill. There is an elevator for the 1st to 4th flr. I was on the 6th.if you’re squeamish about driving hills, valet park it and take the elevator up.
- 5/5
The suite was a large space, comfortable and clean. Many excellent restaurants within walking distance. Poggios is right next door and is open at 6:30 am for breakfast and late for dinner. Great food!
- 5/5
I always enjoy going to Cosmo Drone. The staff was very nice and the rooms with the balconies cannot be matched.
- 4/5
Great location….great staff!
- 5/5
I loved having a patio and to have the fresh air wafting into the room and i loved seeing the sail boats in the harbor! The room was so light airy and fresh!!
- 5/5
Great!
- 5/5
Great location. Staff was super friendly, the room had a great balcony to look at the bay.
- 4/5
Historic property in excellent location with fantastic views.
- 5/5
Beautiful setting and welcoming staff.
- 5/5
Lovely spot!
- 5/5
Easy, comfortable, clean and quiet
- 5/5
What a gem! Clean, quiet, and very comfortable.
- 5/5
Beautiful property.
- 1/5
Not happy with our checkin, noisy room and an ADA room that we did not request
- 5/5
Central location
- 5/5
Beautiful room and excellent service.
- 5/5
Great
- 5/5
on Amalfi Coast.
- 5/5
Lovely property. Warm welcome from desk personal. Fire pits and outdoor conversation areas top notch. Enjoyed our stay and will be back
- 5/5
Great staff, great location. The bathroom floor felt a little shaky; however the size and general condition made up for it. We would definitely stay again.
- 5/5
There wasn’t anything I didn’t like. Class, convenient, spectacular views of the water, particularly from our room. Highly recommended but you are in California by the water and prices will reflect that.
- 5/5
Gret people!
- 4/5
3) No breakfast or lounge areas. Other than that the view was beautiful but self parking was terrifying...a very steep one way in/out roller coaster drive! I would not recommend for family (more than 2). If you are willing to pay lots of $$ for just the view, then this is for you.
- 5/5
Great Stay
- 5/5
Great Location - very walkable; lovely room!
- 5/5
Beautiful. Highly recommend
- 4/5
The property is really quite beautiful, and the rooms have spectacular views and are quite large.
- 5/5
Celebrated my husband's birthday getaway in Casa Madrona & we loved everything about our stay. Beautiful Hillside Lower Cottage with a spacious balcony we didn't expect, located in a very strategic location. We practically never used our car going to different restaurants & cafes, enjoying the leisure walks to & fro. Staff was accommodating & very friendly & warm (shoutout to Jim & Jack!). We shall definitely come back and stay here in the future.
- 5/5
Beautiful town and views from our very clean room were wonderful. Lots of photos. We loved it. From the moment we checked in and throughout our entire stay the staff was great! I should have wrote down his name but he checked us in and was there each day and checked us out. He was the best! Made our stay that much better! Thank you very much.
- 5/5
Amazing stay, friendly staff in the perfect location close to great food, shopping and beautiful scenery.
- 3/5
Great location, dated hotel rooms & furnishings. Liked the patio on the rooms but overall just felt run down.
- 5/5
Beautiful view from the balcony! Fog horn!!
- 5/5
Excellent hotel in a beautiful area. Great rooms, great service and highly recommend.
- 5/5
Lovely one night stay in a spacious mansion room. The property is lovely and a great location.
- 3/5
We have stayed here many times and loved it. The last two times we have had some negative experiences. When we stayed last year, there was no heat in the bathroom. It was absolutely freezing. Over Memorial Day weekend, our bathroom was heated but smelled strongly like marijuana. I don’t like the smell myself and really don’t want my two kids staying in a room like that. We told staff and they brought a spray, but that was it. Kinda crappy for a birthday weekend.
- 5/5
The place was wonderful and the location couldn’t be better. The front desk staff wasn’t very friendly
- 5/5
It was so clean
- 5/5
Very nice staff great
- 5/5
Staff very helpful & location was great. Recommend to anyone visiting Sausalito.
- 5/5
Amazing place! Great staff.
- 5/5
The rooms are so beautiful and views are lovely! I didn’t want to leave ❤️❤️
- 5/5
Excellant hotel
- 5/5
Everyone is so nice! Great rooms!
- 5/5
Wonderful
- 4/5
Old building. Under renovation. Didn't give us enough water. Said we had to manually refill. Asked them to deliver, charged us $4 per bottle. Whatever
- 5/5
Beautiful we enjoyed our stay!
- 5/5
The staff was wonderful!
- 3/5
Nice staff- boring room no view- over priced
- 5/5
Wonderful place to stay in Sausalito.
- 5/5
Perfect location and views of harbor if u wish. Walkable to the waterfront and shops.
- 5/5
Great location and welcoming staff
- 5/5
Very beautiful with amazing staff
- 5/5
Great place
- 5/5
Geat
- 4/5
The gym is very small and can fit 1-2 people, Restaurant below is ok.
- 5/5
Lovely stay.
- 5/5
Staff friendly. Cons. No bar or restaurant. Need to go out for coffee in the morning (although there are pods in the room). Not really a problem as there are lots of alternatives in town. But if you are one for a late night cocktail in a hotel bar. You will be disappointed
- 5/5
Great property located within walking distance to everything. Very clean and updated amenities. Front desk staff very accommodating and polite.
- 5/5
Amazing stay. Great service. Clean rooms. Views were the best.
- 5/5
Loved it!
- 5/5
Everything was wonderful!