Hilton Garden Inn Sarasota - Bradenton Airport

Out toilet didn't work. We would have to go downstairs to the lobby and use the toilet. Our room had a odor of like stagnant water or it was clean with dirty rags and the furnace being in the room closet was extremely loud At night

Excellent hotel very very good.

Could have used more k-cups for coffee and creamer packets. The trash receptacles in the room were small and filled quickly. I would recommend larger ones.

Everything was great!

Room was clean. Check in was easy. And staff was very friendly

Love

Staff was awesome.

Best hotel ever

The best

This is not a deal breaker but it would have been nice to come downstairs to have fresh coffee available instead of having to purchase it. I didn’t purchase anything from the breakfast menu so I can’t rate that.

Love it!!

Great hotel and value. Very clean and friendly. Good made to order breakfast.

No continental breakfast, front office wouldn’t break a $100 dollar bill saying they can’t accept them. Was no hot water but they had a plumber en route. They gave us coupons for a free breakfast but we were leaving. We stayed at two different Hiltons in two states and both were no more than average. I’ll opt for something different in the future

Rooms were clean. Breakfast was great. Convenient to restaurants.

We really enjoy it

I did not order any drinks so I cannot comment on the bar. The breakfast was fine .

, water pressure and temperature were sub par , and the room needs new furnishings. I’d probably stay here again, but only as a last resort.

Our room had a broken roller shade that wouldn’t pull to block out security lights. The roller was also water stained as was part of our ceiling. One of our pillows had stains on it. Something seemed off on the air conditioner although we couldn’t pin point the problem. There was a lot of “humidity” in our room

Lack of housekeeping

Location, restaurant Water pressure was merely a trickle at times, poor at best. Impossible to shower on second day.

Friendly staff

The staff went above and beyond for our stay, the shuttle service was great our room was clean! After we checked out and got to the airport the staff brought our medication that was left in room to the air port for us! Great service for sure, very friendly and helpful. Thank you for helping make this already stressful situation in our IVF journey very relaxing.

Everyone was very friendly, and helpful! The check in process was a breeze and everything was well stocked for my stay! Definitely will be choosing them on my next needed stay.

This time they were redoing the lobby but didn’t tell anyone and still charged the same price (the lobby was a mess!!!) There was dog poop alllll over the grass! I stepped in it and the employee shrugged their shoulders But like I said, I love staying here! I do it several times a year

Shuttle was prompt and easy. Room clean. Staff kind !

Breakfast not included and carpet in rooms/halls need cleaned/replaced. Windows were filthy as well.

It was quiet and I enjoyed the selection of tv entertainment

We killed a HUGE ROACH @3:30am. The water pressure was non existent. The pillow were flat. For the amount we paid I expected WAY MORE!!

The staff was soo friendly and enjoyable to talk to. also so helpful and brought me extra pillows within 5 minutes. super clean hotel. the only thing i would recommend is a full body mirror in the room. i was there for a wedding and no full mirror :(

The staff was amazing however the quality of the room was not what I expected from a Hilton.

Very clean and good food & service

Close to the airport and very helpful, friendly staff

Very nice stay.

It was ok

We ate dinner on site. Food and service were excellent!!

Room was great. Hotel was conveniently located.

Clean good atmosphere N/a

Shay was great at check in.

Quiet, clean, newer or renovated.

Room wasn’t clean

Not used to the low toilets

The hotel was very clean and the staff was friendly

We did not like toilet water on our carpet and with no other rooms available, having to stay in this room with a large fan blowing on our bed.

Hotel was clean and nicely decorated. Bed was very hard. Breakfast was an extra $10 pp and was no better than the free breakfasts at other hotels. It was offered on a menu served to us, which then required a tip. The server was nice. Just didn't feel like it was worth the extra $.

Shay at the front desk was a pleasure to work with and a very nice woman. Thanks

I got a handicapped room that I didn’t request. Shower head was so low I had to duck. Heat didn’t work. Window shade was broken. Not worth the $150 for the night.

Yes

Great hotel. Hiltons are always just a bit nicer with everything. This hotel is worth paying a little more for. Staff really friendly and kind and kid friendly

My first room had black bugs everywhere. Woke up to some on my pillow and blankets, my daughters comb had one stuck in it. Went down to complain, the front desk couldn't of careless what I had to say, not friendly at all. She was on the phone and didnt even say give me one moment, I literally stood there for 15 min. before she addressed me. Told her the problem and all she said was well, you're a 3rd party so we can't refund you. So are you checking out? I explained I was on vacation and did'nt live in Florida so I needed a room. She gave us another room and did give us a free breakfast but that wasn't impressive either. The next nite we had a roach run across the floor. Luckily I was able to kill it. The whole expirence was a 0/10! Disgusted amd we wont be back.

Friendly staff, clean well-maintained room. The check-in attendant noticed that I am a Rewards member although I have not travelled in recent years nearly as much i did in the past.

rooms were not serviced even when i requested it

Good over all

Nicest staff!

Staff was very friendly and happy to help. The room was clean. The front area was organized, and plenty of snack items were available to purchase.

Convenience: food, drinks, bar available

Yes, the staff was very courteous and accommodating. The lobby was bright and clean. . The room was clean and roomie very comfortable. The pool was clean and the hot tub was so relaxing. Breakfast each morning was consistently delicious and even a beautiful presentation liked having the convenience of purchasing products right on the site.

Breakfast was very good. No complaints

Money

All staff were so polite and went above and beyond. Service was great, food was good and the lobby area was a great way to end the night with lots of space, TVs and areas to hang out.

Housekeeping beds have to be done every day and towels change , no toilet tissue and charging extra for housekeeping if you wanted everyday very disappointing for the price

Would definitely stay here again .

Nice room

Greeted by rightful staff member who offered to move our room, but we checked to the room that was ready and it was perfect

The accessible room we chose for the hand held shower did not work. We told the front desk about it and they wanted to call someone to fix it but by that time we were on our way to a wedding and did not have time. Disappointing!

Super helpful staff

Shower water leaked onto floor because shower curtain didn't fit

Loved it

The hotel was under some type of construction. The pool was closed, it would've been nice to know this before booking.

This hotel was in a great part of town, very convenient to the airport and other area attractions. I just had an overnight trip the area, and this was a great option. The room was clean. The breakfast was delicious. I'll will definitely be staying here next time I'm in Sarasota for business.

Everything was great except the dinner menu had limited options. They said they had a new menu pending but they no longer offered steak, for example.

Everyone on staff is super helpful and super friendly! The food is excellent!!

The only issue was the toilet kept running.

Good

Conveniently located by the airport for easy access to flights and surrounding areas

NA

Very neat and clean. Elevators were a pleasure to ride on.

Room is comfortable

The grab and go food was a nice option though the one sandwich was rancid. We stuck with the prepacked items after that. Our bed was comfortable.

Great place very friendly staff, Definitely recommend

The stay was amazing. They had blackout curtains so it was easy to sleep in and enjoy vacation. The staff was helpful; kept our luggage while we were out Sunday because we had a late flight but had to check out! They did have construction going on so we weren’t able to use the pool, kinda nervous that stuff would full from the roof but no accidents happen! (They accommodated us with another pool option with the sister hotel next door!)

The room was dirty. Sheets were stained with hair on them. Front desk friendly and put me in another room. That room smelt like mold water. The curtain had a huge water stain on it. Would never put a person in a room like either one of those rooms.

Customer service was not the best and there was issues with black mold in the room along with wet soggy carpet.

It was so convenient to get to the Sarasota airport! Staff was very helpful and pleasant!

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We enjoyed our stay. The only complaint was that our door sounded like a loud growling animal as it closed.

I thought the stay was really nice. The room I stayed in was beautiful, clean, and well maintained and I am pretty sure I left it dirtier and should have left a tip. Anyways, I thought the staff was really generous being there were renovations and the pool being off limits. Whereas I imagine somebody made a stink about the noise or whatever, I would say presenting it as a tolerable thing going on and trying to effectively retain and build clientele through honesty, sort of its normal for us, we value you, and not really needing to make things be so much better out of fear somebody would comment or based on some I would feel misguided corporate principle. I took the room on the lower floor that was recommended and perhaps actually thinking about it it was a generous gesture and reflecting an accommodating business image (though a little rough around the edges and needing more experience and practice). I also would wonder if giving up a double bed room could leave potential customers out. Literally, I drove through Virginia and every hotel was booked solid because of a motorcycle convention, so just a though being mindful about business (customer satisfaction is only one thing). Oh there was no soap or hand sanitizer and that was kind of gross.

I had a good stay!

Clean location and staff all good

I love everything about this hotel i will be back

No AC in first room. Switched rooms. Second room the fridge leaked into my salads…more than leaked. Shampoo and body wash containers in shower empty. Give it a shot tell us what you think

The staff was nice but for it being a hilton hotel I was disappointed. I paid good money to vacation there and the fridge was wobbly, the kuireg didnt work, and the toilet had a piece or styrophone that kept getting stuck and the water kept leaking the lobby bathroom was kind of ghetto too it seemed like it was an outdated hotel

The toilet needed replacing or at least the bolts tighten.

Staff were friendly and helpful. Very convenient to airport

Very clean and convenient location. Staff was super friendly and accommodating!

Pleasant staff and nice room for the price.

Any time day or night ALL the staff was accommodating.

Location worked well for this trip. I am old and traveled alone this trip so only one set of eyes watching for the driveway and the only thing I would recommend is to have a larger more visible sign as the property was tucked back off the road a bit

Excellent customer service and very clean rooms

Excellent stay

The carpet was coming up in my room. The furniture looks outdated. But the customer service was great.

Tv was not set up

The cooling unit in the room was COVERED in mold including the closet it was in. The carpet was soaked due to the unit leaking water. Room smelled like mold. Room 218.

Didnt get enough for the money. Too expensive

Didn’t like the pay for breakfast option ($16) and the coffee ran out.

Only one grab bar in the shower/tub - needed 2 grab bars for safety. We are seniors and would have been safer with another; the one was not convenient when showering. This is why I did not rate comfort as excellent.

It’s a Hilton I just thought it’d be nicer.

Overall great experience

Front desk was very helpful. Overall, not very clean ands needs some updating for rate paid!

Food was excellent. Waitstaff were very nice.

The property is so close to the airport. Free parking and shuttle (7 am-11 pm) are a plus. Dining options are reasonable. The staff was pleasant and helpful.

Overall, this was a decent property for the money. The lobby and common areas were good. But the room was definitely in need of an update. The bathroom needs to be remodeled. The faucets were corroded and the room smelled like cigarette smoke.

Personable staff.

People outside my window for over two hours having a party. I finally fell asleep. I have no clue why they were in that location to party.

Great stay, excellent staff

Bathroom and its fixtures are from the 80s at best.

It was a nightmare.

also the hot water never got hot, more of a lukewarm shower.

No power the first time. Second time they hung up on us

Nice place. Clean.

No ac and no rooms to move into as hotel was booked. Got moved last night. Also had water leaking from ceiling in multiple areas.

Didn’t stay here and never will unfriendly staff and very unprofessional

The other is the breakfast meal. We were charged for a restaurant meal which was actually a buffet style breakfast, about the same as a complimentary breakfast bar at other hotels. The food in the server trays were not being kept warm. And there is a server charge on the bill as well a request for tip. Isn’t that the same thing?

It is being used as a dorm for college students students hanging out in the halls. Noisy.

Close to airport

The hotel was convenient for us being that it was 5 mins away from the airport , everything was great with the exception of no free breakfast and the swimming pool was not cleaned at all .

The staffing was very quick. Area very nice..staff did more than everything to accommodate any needs..first time in florida they made it awesome! Thanks again!

It’s a fair and decent place to stay

No

Main rooms were clean , when we got there once we got to our room the room didn’t clean till our last last night the and we stayed 3 nights . The storm made a mess we know but the pool didn’t look like it was cleaned at all. The staff Barley spoke to us.

My sister, Edna Mack, stay was restless. She called the front desk because she had to get up at 4:30 am, super early to travel back to Alabama. The next room over was causing bumping noise on the wall which caused a vibration of her bed. It was very late that she was able to get some sleep. She was still tired and restless getting back on the road traveling back to Alabama. It's a nice place but not place to get some rest. The lady at the front told her if the band they was causing the vibration then there was nothing she could do. I was in room 201 and the band was not the problem because she had the bumping vibration the she checked in. It didn't last long because it was late when checked in.

Great

The stay was great and location. Everything is in front bar,food and swimming pool. I will be stay there again.

It was a nice place to stay

This hotel is a bargain for the money for the convenience of the on site restaurant, staff and comfort and cleanliness. They have a great lobby market with alcohol and food if you want to enjoy spending time in the lobby which has a lot of comfy chairs and views of the airport tower and outside. Lots of parking, nice pool area, I would stay here again.

Great staff. Great little restaurant for dinner and breakfast. Pool was awesome. Plenty if free parking.

I was forced to stay @ the Hilton because Hotels.com sold me a dirty, filthy, disgusting, noisy, overpriced & Motel 6 standard property @ $190. Luckily the property was overbooked which was an overwhelming task to handle for one employee only at front desk.

The staff in all shifts is amazing and so helpful! The airport lost my luggage and the staff helped me so much!!

Our room was comfortable and clean. We had plenty of space for our family of four. The pool was nice and we had a great time using it for the evening we were there. The shuttle from the airport was great!

They were under staffed and took hours to get breakfast. Checking in was complicated and we forgot a pair of flip flops and a hair iron and couldn’t get them back.

Good attention

Staff was completely tude

Great service. Convenient from the near by airport.

It was good for a one night stay

Hotel served a great breakfast, lobby area was very bright and modern. Bedroom looked a little tired, hand towels looked old and faded.

The staff so far has been awesome!!! Very helpful and kind

Room was dated, dirty and walls were sticky. A refresh and update to current decorum of the hotel is suggested

Muy tranquilo

No TV, the elevator wasn’t working, check in, took forever. The breakfast I paid for, wasn’t up to par. They didn’t have certain things. The water was burning hot in the bath. I’d like a refund for for my 3 rooms that I rented. I didn’t have time to file a complaint because I was there on business

Clean rooms, great staff and very comfortable beds after a long days travel. Loved staying here. Highly recommend

Nice staff.

Very nice

It is a good hotel in general. The rooms are clean but a little outdated. We asked a question in the reception and she told us she was going to call the room with an answer but she never did. Other than, is a nice place.

Fresh and clean.

Very nice. No beach access.

Very noisy at night and night duty manager Ashley not willing to help or even listen to feedback . Very disappointed how they are treat loyal Hilton member.

Average for a hilton. Front desk staff was unpleasant The pool is old as it doesn’t appear anyone takes care of it. Airport transportation is not 24x7 so ether you need to uber or use their one option ride svc if travel before 7a or after 10p. No restaurants within walking distance

We had a great stay! Staff was great and room was clean.

Kind staff, clean rooms

Generally a nice hotel, staff very pleasant, close to airport and Ringling museum

Close to airport. Scott gave us a ride to the airport and was super friendly. The breakfast was good. The Hamburger from the bar and grill was amazing.

Areas still under construction It’s fine for a quick overnight before flight.

Very friendly staff!

need maintenance

This was by far the dirtiest, most run down, horrible area with hoodlums smoking weed in and out of the building. Coffee maker in room didn’t even work. Staff was absolutely useless. Avoid at all costs.

I paid $350 for a one night stay and there was no hot water. I had to take an ice cold shower. This is absolutely unacceptable and when I checked out they did not seem to care.

Staff was friendly

No hot water for Stowers in the mornings. A vary sparse operation.