Viceroy Santa Monica

the room was spotless and we were given the option of a kettle or coffee maker

Staff was very helpful when we arrived a little early. The hotel was great! Good location!

Very good

Near, clean and easy but it was the staff that made it exceptional, particularly the likes of Alex and BJ. Thank you for all your help and friendliness.

Good

Fantastic!

Exceptional

Superb

Very good

Pleasant

Exceptional

Wonderful experience, and perfect location. The rooms were great, and the staff was wonderful.

Could be more useful

Superb

Location is fabulous. The rooms are adorable and comfortable. We did eat dinner at the restaurant and it was also a pleasant experience.

a hot tub and warm pool water

a hot tub and warm pool water

Location is fabulous. The rooms are adorable and comfortable. We did eat dinner at the restaurant and it was also a pleasant experience.

That place is beautiful

Other than that, the hotel is nice. Nothing to write home about. Feels a little old and outdated but certainly does the trick and hard to beat the location.

Good location, spacious rooms Value for money wasn’t justified, staff service inconsistent - some great, some not so great

I love the proximity to the beach, eateries, metro and pier. The parking price was ridiculous! Parking should not have to cost so much when you are a guest at the hotel. You need to make the guest feel welcome not robbed.

I love the proximity to the beach, eateries, metro and pier. The parking price was ridiculous! Parking should not have to cost so much when you are a guest at the hotel. You need to make the guest feel welcome not robbed.

Friendly staff

Clean room, smells great in the hotel, parking is $62 per night plus tax when you can easily park the car yourself. Astronomically expensive when my car was literally 2 steps away the entire time

Location and staff Nothing

Very good

I stay at The Viceroy quite often and love the location and the hotel itself - rooms are very nice and the gym is perfect with Peloton bikes included. Staff are very friendly and professional! Restaurant and bar is good. My only gripe is with the $70 overnight parking fee and the cars are parked outside! I know all parking in Santa Monica is expensive but it still irks me! Overall I’d highly recommend The Viceroy!

Nice modern interior design Not good value for money

One note for families: the balcony railings have spacing wider than 4 inches (we measured), which may be a concern for those traveling with small children/infants. Parking is valet-only at $250 for two nights, which felt a bit steep, though understandable given the location. There’s no microwave in the rooms for reheating food, and no hot tub on-site.

Bar service, we ordered 2 beers pool-side, they a QR code, an hour later they still hadn’t come so we had to go back to the bar and could see the order on their screen, they said noted it. Got our beers and had to pay auto gratuity for NO service. Same with coffee. This is a hi-priced hotel with terrible guest service. Everything had fees and gratuities with no service delivered. The valets were hardworking but there were not enough of them. Come on management! Not worth the price.

Not enough pool loungers for hotel guests Location is off the main beach but easkly accesible

Bad

very nice the lobby smelt like my nana so that was nice

Amazing ocean view, staff was excellent, rooms were comfortable and clean. Valet Parking made parking easy. Amenities are great! Family friendly. Thank you so much we definitely will be back.

Hotel was nicely appointed and I enjoyed the vibe with bright colors and a mid century modern feel. Food was good. Valet parking only but the team fetched the car quickly each time. Only thing I wish it had was a hot tub….pool is shady in the afternoon and feels cool. Stayed with my 13-year old daughter for a girls weekend.

Great property with attentive staff, good lobby restaurant and pool bar. Walking distance to a great selection of good restaurants.

Clean room with efficient AC! Quick walk to the beach, safe area. Friendly staff!

Yes the view was great

Okay

Excellent staff - we had an exceptional stay here.

Always a pleasure staying here. Clean rooms great staff and a very nice property.

The hotel is lovely but be aware that there will be a lot of extra charges when you check out. Parking is also over $60/night

Wonderful hotel! Excellent location and great staff! We’ll go back for sure!

Very friendly staff, especially TJ. Location is amazing, beach views and even the street view is pretty.

Very clean room and the staff was helpful. Would recommend this hotel to anyone. A+++

Great smaller hotel with excellent service. Rooms are very comfortable and clean. The property is lovely. Highly recommended

Start to finish this hotel was amazing! I can NOT speak any higher for the staff! The rooms are gorgeous. Our view was stunning and we were a quick walk to the pier! I do wish the pool had more chairs in the sun, the pools are small. But we were there for the beach! I highly recommend.

The Viceroy was perfect in every way! The staff were very friendly and always eager to help and the amenities were exceptional. The room was very clean and had a great view of the ocean. I would definitely recommend the Viceroy to anyone visiting Santa Monica!

clean quiet comfortable rooms

Clean room, friendly staff, nice place to stay.

Staff was amazing! They were attentive to details to ensure our stay was perfect! We will be back soon!

This felt

Beautiful place!

Friendly staff, clean room

Service excellent

The staff was so nice! We were on our honeymoon and they sent us a bottle of wine with a card. I really really enjoyed by time there.

Rooms were great, everyone we met on staff was absolutely wonderful, and distance to the beach and cha cha chicken were exactly what we wanted.

Unexpected amenities fees, charged at checkout these fees are said to be in fine print and $60 a day for parking is ridiculous and it’s not even covered parking. Parking in some of the garages around the area are only $35 dollars a day. On the street it’s free for the night and $7 dollars for the day but you have to walk back to the hotel. This a terrible way to charge your guests who’s booking their stay at your hotel. But I will say the staff is hospitable, polite, helpful and accommodating to what they are assigned to do. But whoever makes the decision on pricing that’s greed. Very few guests parks in the parking lots. One last thing all rooms should have a microwave. I’ve never been to a hotel with so little amenities and charge such high price for them. I travel often and have stayed in many upscale hotels. Outside of the staff this hotel building is not upscale. It’s just average. Online advertising and reviews are deceiving.

absolute loved our stay at this property

View was fabulous. Staff was lovely. Location was perfect!! Clean and good aesthetic!

Yes everything was great! Great accomodation and lovely staff!

Room was clean and the view of the sunset

Vibe was so so

Great staff

Wine greeting upon arrival was a very nice touch. Breakfast was great. Room was clean and comfortable.

Beach easy one block access. Nice bar area.

We were given a handicap accessible room despite our preferences upon booking. Unfortunately we were still charged an amenity fee that covered bike rental and beach yoga despite it raining every day during our stay thus we were unable use the amenities. To top it all off, housekeeping threw our leftover food away that was in a box and lying neatly on the counter, nowhere near the trash.

Room was clean, bed was super comfortable, nicely decorated rooms. Staff very helpful and area easily walkable. Lots to do without needing a car, but can easily get around. Hotel was very chic and the lobby had areas where you can just relax for a cocktail.

Really nice, clean & upscale boutique hotel that is walking distance to everything in Santa Monica. GREAT staff too!!!

Excellent room and service.

Great staff and very clean

Excellent hotel walkable to Santa Monica Pier.

The hotel was lovely and the staff was very accomodating.

Disappointing trip, service at breakfast was extremely poor and two out of the four rooms we had to change because amenities were not working. Been staying here for the past 6-7 years and sadly it will be the last time.

Staff was amazing, but it looks like a lot of the old staff are gone. Special shout out to BJ at the door. A true gentleman!

Nice bright recently renovated hotel with good gym - restaurant menu a bit limited but overall a lovely hotel near the beach!

Love the hotel will definitely go back

Everything was great from the time we checked into the time we checked out very clean very well kept the property looked great

A little noisy in front. Cora's across the street has great coffee

Horrible check in. They wouldn’t let me check in without my husband even though I had the confirmation email and showed them everything in the app where I’d booked it. Front desk staff just kept saying no and wouldn’t help me figure out what to do at all. Just wanted me to move aside so he could help other people. Finally a manager got involved. Wasn’t compensated at all. Bunch of dirty glasses all around the pool area.

We did not have ocean or beach view.

The staff was very friendly and helpful. They were always opening the doors and offering free water.

Staff weren’t very helpful with basic concierge requests. The pool is very small — more like a hot tub size cold plunge. Overall, the hotel feels cramped with low ceilings and small rooms. Unfortunately, the experience didn’t match what we expected for the price. The “restaurant“ on property is understaffed and overpriced, after waiting two days for more than 10 minutes without being greeted. We were not able to try the food.

good service good value

I dealt with Alex the doorman and Queen the parking attendant and they were excellent and very helpful.

Amazing bartender (Nicole) made trip very special with great conversation and ideas for activities!

Had a room overlooking the pool which was fine, air conditioning unit very noisy tho

Pretty stay

Love love beautiful room walkable to pier beach .

Great stay. Staff was very attentive. Room was nice. Very clean and comfortable. Great location. Walk to the beach, pier, restaurants and shops.

Great hotel perfectly sited for access to Santa Monica beach and pier and a 2 mile walk to Venice beach. Staff all helpful and friendly

Polite and courteous staff.

Nice property, not much sun around the pool and is quite limited space

I chose this hotel for its proximity to the beach and the fairness of its price. The staff were great. The bar/restaurant was very nice. Housekeeping did a wonderful job.

More gluten free options

We went for a vacation everyone there was so friendly and helpful. They talked to us like they knew us. I would definitely recommend staying here.

Hotel was beautiful guest service are really nice and meet all needs

Very nice location

The staff was incredibly friendly and accommodating! The valet and concierge service was exceptional….they take care of you! It was movie star treatment (and I’m no star)!

Our stay at the hotel was lovely. The hotel is one block away from the beach and a less than 10 minute walk from the pier. The partial view rooms have a lovely view of the ocean. The pools are nice as well as the cabanas. The food is solid.

The hotel was beautiful and convenient to Santa Monica action. Easy access to the beach. The staff was kind and helpful and always available. the room was well supplied and had a fantastic view.

There was zero service — it was so bad that I didn’t even stay the night.”

The public spaces in hotel were lovely. Pretty lobby, bathrooms and lounge area by pool. The bathroom in room was very nice except it was a shower curtain. The bedroom area was outdated with old carpeting.

All great!

Great staff

Staff were great, thank you all.

Property is convenient to shopping and beach. Staff was very friendly and accommodating. Room was quiet even with heavy traffic right outside our 5th floor room.

We loved it!!

The place was old Hollywood feel. Loved the entire area from pulling up to walking into the lobby. Very pleasant. Will definitely stay again when we are back in town. Wonderful. The outside area with pools and seating is very beautiful and feels cozy. Fit pit in the evening. Atmosphere was very pleasant and comfortable. Room was clean.

This is a very nice hotel. The facilities and dinning area was very well preserved. The only area that I noticed needed some work and cleaning was the elevator. I think one of the elevators was out of service as well. The pool area was nice but too small in my opinion.

Wow what a great hotel. Top notch food and pool experience. Lovely grounds. Cool vibe. Comfortable rooms. Loved loved loved it

The room was great, it was clean & comfortable. The shower was challenging, a table servers as the only counter top, it's placed tight against the shower on the side away from the shower head. To enter the shower you either enter on the side of the shower head or climb over the table. Doesn't everyone turn on the water then step in on the side away from the shower head? Good luck! There is no ice maker, if you bring a water container such as Yeti or hydro flask, your option will be room temperature only. They referred me to the restaurant to get ice. They did offer me a bottle of water several times and there were bottles of water in the room. None were chilled so no solution for cold water there. Zero on eco-friendly. Extremely limited option for snacks, drinks or anything you forgot, they had a couple luxury chocolates, once again they refer you to the restaurant. For any type of toiletries, they recommend a liquor store 2 blocks away. 3 elevators, 1 under construction, 1 not working. You have to go outside into the parking lot, around to the side of the building,through a maintenance door which is unmarked, find the one working elevator and then wait a long time. It was not busy at the time, just extremely slow. I visit Santa Monica somewhat frequently, this is my first stay on this property, I will not be back and I recommend anyone planning a stay in Santa Monica find other options.

Elevators kept going in and out of service, no coffee in room or in lobby (have to buy from their shop - $6 for a black coffee?). Inexplicably had a DJ blasting music middle of day by the pool. On the plus side great location and staff all extremely nice.

The restaurant bar closed too early.

Nice, clean hotel. Great location. Would stay here again.

We flew in and got to property early, probably about 11. We attempted to ask if we could check in early and the front desk person said there would be a charge of $100. We asked if that could be lowered and they said yes. . .felt like we were negotiating. We found out at desk our room was

Went to celebrate my daughter’s 12th birthday and we had a blast. Definitely would stay there again. The staff were amazing and customer service was great. Walking distance to pier and beach and of course a Starbucks. Only thing that I didn’t like was lack of restaurants around the hotel.

Beautiful hotel, very friendly and helpful staff. It’s a block away from the beach. My only minor complaint is that the bed was more firm than I prefer.

Upkeep was poor and staff were curt. We had a pool view room that was not available at check-in. The manager tried to say an alternate room looking at driveway entrance roof was upgrade; deceptive tactics and poor customer relations. The amenities were reserved and not accessible for guest but hotel.still.charged propertt fee. Only one elevator pperational. Room was dingy and painting a fresh coat of paint around property does not fix infrastructure. Promoted as upscale but DO NOT STAT HERE. Better options close by this beach.

Some stuff front desk employees weren’t very professional, the hotel needs to improve on that. And we weren’t told that we can’t use the pool the last two days because of one event they had. You know when y ok go to Santa Monica you definitely go for the pool or the ocean so that wasn’t very nice

Staff excellent. The rug in our room needed replacing. Food good.

I requested a Ocean view and got a “partial ocean view” which is literally just between the opening between to buildings across the street! Worst experience and rude attitude ever! Be careful with what you book!

John was great he was the manager and he helped greatl. This I know is not your fault it’s the company’s. Your bathrooms are not conducent the way the height of the tubs are and the slick marble floors are very dangerous.

Steps away from everything. Quiet rooms. Staff all amazing. Everyone has a smile and was super helpful. The restaurant food was delicious.

Very modern, clean, classy, friendly. Totally enjoyed it

The food service staff and hoousekeeping staff were very nice. Now for the bad. The front desk staff were rude from check in all the way until checkout. Ive never experienced this kind of rude attitude from any hotel staff really ever, not even at a roadside motel, so to experience something like this at a 4 star hotel was interesting and not in a good way. One of the elevators out of 2 was broken both days of my stay. The valet staff was also kind of rude to be honest. Unless this is the only hotel with a room available next time i am in santa monica i will never stay here again. Other hotels nearby at comparable rates i should have booked.

Restaurant could have been better.

I liked the location of the Viceroy. Walkable to the beach, the pier, as well as many restaurants and bars. The restaurant at the hotel was very good for breakfast, that was the only meal we had at the hotel during our stay. I found the amenities adiquate, but not extraordinary. I did not like the bathrooms in the room, they are tiny, and i dont like the sliding bathroom door. I also didn't like that the rooms did not have a coffee maker or a mini fridge. If you are not going to offer coffee maker in the rooms, it should be complimentary for hotel guests in the lobby. The other thing I was not a fan of is the fact that between parking and resort fees, the cost of my stay was an aditional 110.00 per night, even though I paid in advance on Expedia. That means i got dinged for an additional 350.00 at checkout, even though I charged nothing to my room, so beware parking and resort fees.

Rooms are not worth what they charge. Especially after they add the resort fees and taxes. Its crazy

Beautiful hotel! Great service and amazing views .

Great location. Staff very friendly and accommodating.

The room was disappointing, all rather old and shabby. TV didn't work initially, when it was fixed there were no news channels like CNN. The guest amenities fee $40/day was a rip off as there was no coffee machine in the room, no ice except by calling room service, not sure what the amenities were! No information about amenities in the room. Lobby area and pool area very nice.

The hotel staff including the valet were incredible! Hotel lobby smells great, the outdoor area was beautiful and the food and coffee I order were fantastic. Highly recommend staying here

The hotel is perfect. It’s Santa Monica’s

We had to ask for shower caps. Wash cloths were totally ripped, the hair dryer didn’t work and we had to ask for water. We liked the a La carte breakfast service.

Front desk staff didn't let me know the resort fee when checking in, but the manager was helpful and understanding, granting me a one time waiver. The AC was not working well sometimes, the system didn't let you adjust the modes efficiently.

Great stay

Wonderful

For the rate they are charging per night, I would expect coffee/tea and daily water to be provided - at minimum - in the room. This property does not provide any coffee/tea in the room unless you ask. And when I asked, they told me there were no coffee makers available. There are two tiny bottles of water given on check in, but not replenished. That’s unacceptable for a high priced facility.

Great hotel with great staff. In particular the chief concierge, Alex, was amazing. The property was down an elevator during my 4 day stay, which impaired us slightly. Pool that was supposed to be heated, didn’t appear that way at all. Otherwise , food is outstanding at Sugar Palm and the rooms are comfy.

This was a clear misrepresentation, as the room did not have a balcony as advertised. I specifically chose this hotel for that feature, and it was a major reason for my booking.

Good stay

Very nice location, food, and environment. However the beds and pillows were extremely uncomfortable.

Clean. One elevator which was a tad disappointing

This fresh coat of paint on the tired Viceroy works as visual comfort but not "actual" comfort. Additionally, the hidden fees and surcharges are just robbery and frankly, insulting: $58 for parking + $10.44 for parking tax, an occupancy tax of $50.95, a $7 SM tourism fee, a $40 Guest Amenities Fee (what amenities?), and more to list for a room costing $335.20. In the room there's no coffee/tea machine and no mini-bar with drinks and snacks just in case you want something. Instead, you have to order a $10 coffee + tip or have it delivered from a delivery service.

Great staff, rooms are very clean and very close to some great restaurants!

Hotel was great and mostly because the staff was amazing. Pool is small, but nice. Rooms were lovely.

This is a really nice hotel that is conveniently located to the Santa Monica Pier. The hotel room was clean and comfortable, however, it was really noisy as we were located across from the fitness room and above the kitchen so the door to the fitness room start banging around 6am each day and there was a constant humming from AC units. I did mention this the day we checked out and the staff handled it perfectly. The shower appeared to be an eco shower, however, you had to spend double to amount of time to get any benefit. The area around the hotel was clean and the food (breakfast) was lovely with friendly and polite staff. Parking was a little pricey, however this was comped due to the issues with our room which was nice of the staff to do. I was a little disappointed not to receive a free room upgrade as part of the Platinum VIP perk, however totally understand that this was on an availability basis and the room we did have was lovely and we had a partial sea view which is what I paid for. Overall, a lovely staff with some good and bad but this is something you get everywhere. If you are ever placed in room 202, ask to be moved haha!

Amazing place to stay.

Gorgeous boutique Hotel one block from the ocean. I would highly recommend.

Nice location but this hotel needs work. Rooms very dated and small. Common areas dated and worn. Elevator broken. Had to get to room by going outside and thru a back storage room freight elevator. Staff nice but overwhelmed. Big noisy crowds checking in. Felt like a college dorm. I paid for my two day stay but checked out same afternoon.

Beautiful

I got an email saying I may be upgraded at my check in. Little did I know that I was going to be charged for it. Secondly, $78 to park overnight? Ridiculous, like the $40 amenities charge for something I was never going to use during my 15 hour stay. Lastky, I texted the Valet parking to bring my car to the front of the hotel before I checked out. Shocker, the car wasn’t there. Either the valet driver had been sleeping or just didn’t care. Oh, one last thing. Santa Monica has changed big time since my last stay in January 2020. The amount of homelessness and empty store fronts is as bad as San Francisco. Don’t sleep with your windows open either as the homeless love to yell all night about whatever. Won’t be going back in a hurry.

We love the staff who work at the Viceroy -everyone is very helpful and friendly.

I stayed with my family over the Christmas holiday Abd the staff at the Viceroy is AMAZING!! BJ and Alex helped me and my kids get the complimentary beach cruisers set up everyday and were so kind. The whole staff helped us feel comfortable on our home away from home fit the holidays!

Checked in on time, but the partial ocean view room was on 3rd floor with view mostly of parking lot and buildings. Called to get it changed and no one answered. Called again and they said there were no other rooms available -even without the partial ocean view. Hard to believe as it's quite big and we checked in early. No coffee maker in room and coffee in the lobby is $6. Pool was too cold whereas down the street people were swimming in their pool. Well decorated and good food. Comfortable beds and clean. Some staff very friendly, others cold. Will try another place next time.

Nice hotel, but several hidden charges you must pay at check in. The area around the hotel is not the nicest, so it’s a bit too pricey for what you actually get. Swimming pool area is tiny.

Pools are very small, no hot tub. Area around the pools not as pictured and described. I would not consider the restaurant/bar as “a vibrant scene” and we were there on the weekend.

I don’t know why the hotel still gives out small plastic water bottles. Very non eco-conscious. Also, no coffee maker or hot water source in the room. Very poor room service options as well.

Viceroy is a really great hotel. I have now stayed at the the one in Cabo ( spectacular) and the one in Santa Monica

Cons are no coffee in the room, no glasses in the room to get a drink, carpet was old. We are up early and had to wait for something to open to get coffee.

Amazing staff so welcoming. Beach luxury. Such a vibe.

The hotel is in a great location but missing a lot of basics — no coffee in room and none at lobby, coffee bar has 6$ coffeee but long wait times. Internet is poor and spotty and disconnects after a day. Dog friendly property so hard to get a good nights rest. Will not return

It’s groovy.

Great overall. Parking is expensive.

The mattress is quite hard not usual but the service and the rooms are very nice and clean.

NA

Property was budget hotel they gave a facelift. You can tell…view is of a dilapidated auditorium with plywood on side and busy road that’s noisy (you want low floor so you see pool and hedges). No Nespresso machine in room, if you want coffee you go to lobby, wait, and buy from bar (no morning self serve carafes). No signature slippers like other Viceroys. Drawers in closet don’t open because too close to bed. In 419, backlit vanity mirror flickers. Other luxury hotels want you to enjoy details, if you have a headache, the desk expresses how they hope you feel better and gives you two excedrin, bottled water, and asks what they can do. Here, they gave me Advil but a $6 charge per two tablets was added to bill. When my key stopped working, they asked room number without ID or name to replace, seems a security risk. Lobby is cute (peep green tiled lobby restroom), margaritas are well made, fun bikes, but not enough to overlook that I wanted in room coffee, slippers, to unpack in drawers I couldn’t open, and pool is behind building, so half is in the sun from about 8:30-9:30a and the rest of day it’s shaded and cold. I usually stay at Proper (great pool) or Georgian (fantastic dining options), tried this out, but will go back to one of those.

I think with this hotel price, complementary coffee in the room should be there.

We really enjoyed our 3 night stay at this boutique hotel. Great room, wonderful staff, and perfect location. Close to everything. We would recommend!

I really enjoyed my stay at the Viceroy. It was very clean, staff was friendly and helpful, and it was a very short walk down to the beach!

Staff was really nice and helpful. Rooms over looking the ocean on the higher floors are really nice. It’s a great place if you’re traveling with your pet. The food at their restaurant/in room dining is really good.

We stayed here for a quick weekend getaway and it was the perfect choice for our family of three. Very comfy room, lovely staff, late access to the pool and awesome coffee bar open early. The location is fantastic - the beach is just 2 min right outside your door and there are tons of great restaurants all around. It felt like a nice little oasis just outside of the craziness by the pier but super walkable. Glad we chose the viceroy!

Was great!

Absolutely lovely hotel located right near Santa Monica Pier. Very nice modern/comfy rooms and very friendly staff. Great choice if you’re visiting LA and wish to be near the beach.

Location

Needs a deep clean and upgrade. The gym was small and the coffee $52 dollars

Viceroy-Santa Monica never disappoints. It’s our go to hotel when we visit Southern CA. Great staff! Location is perfect. Close to the beach and only a few blocks to just about everything the area has to offer.

Upscale property with friendly and prompt staff. Conveniently located property both within Santa Monica and LA itself. Highly recommend for business or pleasure.