Sonesta Simply Suites Silicon Valley Santa Clara

Staff is friendly

its old and smelly, clean workers dont speak English and will push u out of room

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Perfect for visiting Santa Clara University across the street. Free parking and you can walk to campus. The rooms are a little run down but clean and spacious.

Other things that were great was the location, the amenities and the rooms themselves. The only thing I gave a lower score on was the property itself. There have been solid refurbishments but it's age is showing and there are obvious things that could be done to improve it's overall appearance. However, overall, the stay was defenitely great value (and comfort) and perfectly located. I will be returning.

Horrible “hotel”. Dirty, loud and very uncomfortable.

The light inside the room The overnight staff were super unhelpful and when the toilet overflowed he refused to switch our rooms and made us plunge the toilet at 2am with water already all over the floor and we had to clean with all of our towels and weren’t able to get any more until the next day.

The light inside the room The overnight staff were super unhelpful and when the toilet overflowed he refused to switch our rooms and made us plunge the toilet at 2am with water already all over the floor and we had to clean with all of our towels and weren’t able to get any more until the next day.

Very close to the San Jose airport, located right across the street from the Santa Clara University campus, which is beautiful and peaceful. We were at the far end of the building, away from the elevator, on the second (of three) floors, so we used the stairs which was very convenient. Starbucks was right there for our morning coffee. Parking was only $7/day. Windows were double-paned, to keep out the sounds of the trains, I’m guessing, so it was quiet. We brought flower leis from Hawaii so it was important to have a full sized refrigerator. My husband has knee issues, so an elevator on our end would have been nice, but we managed.

Very close to the San Jose airport, located right across the street from the Santa Clara University campus, which is beautiful and peaceful. We were at the far end of the building, away from the elevator, on the second (of three) floors, so we used the stairs which was very convenient. Starbucks was right there for our morning coffee. Parking was only $7/day. Windows were double-paned, to keep out the sounds of the trains, I’m guessing, so it was quiet. We brought flower leis from Hawaii so it was important to have a full sized refrigerator. My husband has knee issues, so an elevator on our end would have been nice, but we managed.

Good

There are better places

Easy walk to Santa Clara University. All the staff were polite and friendly

The staff was extremely helpful and courteous it was an overall great stay I highly recommend it when I'm in Santa Clara I will choose this hotel again

Excelente lugar

Good

Stayed here for a night while in the area for medical appointments. Rooms are huge! The bed was comfortable, amenities were perfect. Room was especially quiet. Would definitely stay here again.

I like the property feels a bit secluded despite it being on a main road. Staff is helpful and efficient. With construction the parking can feel a bit limited but there is plenty of parking nearby.

The staff was great. But the entire building needs a renovation. There was this very strong artificial floral scent in the hallways and lobby. Please stop using that awful air freshener. The location can’t be beat. Ask for a room not facing the Caltrain tracks if you are a light sleeper.

best hotel in the worldwide

The common area floors were a mess, stained thru out the hallway. The carpet in out room was 2 foot squares of utility carpet arranged on a jigsaw, and stained like the rest of the carpet. The nightstands in the bedroom were held together with duct tape and barely standing. There was no microwave in the room until we requested it, and we had to ask for toilet paper as well. I won't be staying at this facility again. It was a mess

Staff was friendly and room was clean . Directly across from university of Santa Clara

good for price

good for price

The absolute worst place to stay. I will make sure to tell EVERYONE to never ever go here. The walls are filthy,

Best

The staff was very friendly, I appreciate using the gym during my stay and loved the convenience of the suite with kitchenette so we could store breakfast food. The property was also very quiet despite being near a relatively busy road. It’s definitely stay here again.

Everything was amazing

Good

Exceptional

They called me and told me that my room was downgraded. And the rate turned out to be 20% MORE than it was on booking com. So they charged more for the DOWNGRADED room

The property is in rough shape and had a strong, distinct odor throughout the whole place. Would not recommend.

Kitchen was barely clean and the diches and cups etc were very cheap

Was under construction while we were there. Someone taped our windows. Charged $50+ for no reason after we left.

Cons: no parking and front desk staff basically told us we need to figure it out for ourselves, room had a weird smell and a roach. I wouldn’t recommend for more than a cheap one night stay.

The room smelt of dog pee. Fire alarm went off first day for no reason (heater was on). But the room was stuffy , couldn’t open windows enough (stopper at an inch). Didn’t have a choice so stayed the whole time.

Great location and the gym was well stocked.

Pleasant

No breakfast and dirty

The staff were extremely helpful.

Not much Very dated in every way. Not very clean. Really small towels.

Not much Very dated in every way. Not very clean. Really small towels.

Check-in was very smooth. We stayed here for 9 days. The room was quiet. When we checked out, the front desk helped store our luggage and then helped load it onto the car for us because we had a lot of luggage. Bank of America and Starbucks are right next door, and it's very close to Caltrain station. It's worth mentioning that there is also a mini-kitchen and tableware for cooking.

Room was clean but had a strange odor

nothing special - the staff is nice, but the hotel is middle of the road - and okay

nothing special - the staff is nice, but the hotel is middle of the road - and okay

The smell was absolutely unbearable. It smelled bad at the front desk and throughout the hallways. Do not stay here.

The smell was absolutely unbearable. It smelled bad at the front desk and throughout the hallways. Do not stay here.

Bad

Staff were really nice . The lobby smelled like mold and cigarettes. When me and my partner walked into the room the bathtub was filthy and the table surfaces were extremely sticky .

Staff were really nice . The lobby smelled like mold and cigarettes. When me and my partner walked into the room the bathtub was filthy and the table surfaces were extremely sticky .

Exceptional

The property is a little dated

The location was great the property was clean the price was reasonable The property is a little dated

Room service once every 14days, no supplies gets sent to home, you need to go to reception to get bedsheets, towels, coffee supplies and they dont have most of these available to start. Worst pillows and air filters in the room

Room service once every 14days, no supplies gets sent to home, you need to go to reception to get bedsheets, towels, coffee supplies and they dont have most of these available to start. Worst pillows and air filters in the room

Spacious room, some worn down areas of use, great amount of paid parking areas, provides kitchen products upon request, has a small gym.

Spacious room, some worn down areas of use, great amount of paid parking areas, provides kitchen products upon request, has a small gym.

Exceptional

Clean and staff was prompt and helpful

Clean and staff was prompt and helpful

everything was spotless and clean and the service was excellent

everything was spotless and clean and the service was excellent

The room was neglected. I couldn’t open the window all the way and also the window was broken.

The room was neglected. I couldn’t open the window all the way and also the window was broken.

The hotel is dated and toilet has a leak in the tank and keep refilling every minute a

The hotel is dated and toilet has a leak in the tank and keep refilling every minute a

Old inside

Old inside

Shower was strong Rugs looking old,

Location Shower was strong Rugs looking old,

Price is decent. It’s quiet. It has low water pressure in the shower. They have scheduled house keeping, it’s not daily. The A/C and heater did not work.

Furniture was squeaky! Didn't have a desk area!

They don’t answer the calls when you the front desk. Twice I was on hold for over 10 minutes. People smoking weed at the front of the main entrance. Also, they don’t have ice machines. I don’t recommend this location.

They don’t answer the calls when you the front desk. Twice I was on hold for over 10 minutes. People smoking weed at the front of the main entrance. Also, they don’t have ice machines. I don’t recommend this location.

Good help getting bedroom lighting issue resolved

Good help getting bedroom lighting issue resolved

Had to wait for a bit to be checked in, but overall fine. Surprisingly quite.

Had to wait for a bit to be checked in, but overall fine. Surprisingly quite.

First, the women at the front desk were consistently kind and professional. None of my concerns reflect on them. The issues were entirely related to the incidents and the conduct of the men involved. 1. False fire alarm + unannounced room entry Around midnight, the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left with no explanation or apology. It felt invasive and unprofessional. 2. Armed individual on property On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and warned us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was heading for the machete, we ran to our car in fear. Police and paramedics later took him into custody. Overall, the stay did not meet basic expectations for safety or peace of mind. The front desk women were wonderful, but we would not stay here again. I also reached out to Sonesta multiple times afterward and have yet to receive a response.

First, the women at the front desk were consistently kind and professional. None of my concerns reflect on them. The issues were entirely related to the incidents and the conduct of the men involved. 1. False fire alarm + unannounced room entry Around midnight, the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left with no explanation or apology. It felt invasive and unprofessional. 2. Armed individual on property On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and warned us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was heading for the machete, we ran to our car in fear. Police and paramedics later took him into custody. Overall, the stay did not meet basic expectations for safety or peace of mind. The front desk women were wonderful, but we would not stay here again. I also reached out to Sonesta multiple times afterward and have yet to receive a response.

The location is amazing...walkable to PayPal Park, adjacent to the CalTrain station for easy trips to SF, DTSJ, and various Peninsula cities, very close to a Starbucks and indie bagel shop. We appreciated the clean room and being allowed to check in at 12:30 without an extra charge. However, the very old mattress was uncomfortable for my partner, whereas i had issues with the very loud HVAC unit in our room. There also wasn't much of a lobby/common area.

The location is amazing...walkable to PayPal Park, adjacent to the CalTrain station for easy trips to SF, DTSJ, and various Peninsula cities, very close to a Starbucks and indie bagel shop. We appreciated the clean room and being allowed to check in at 12:30 without an extra charge. However, the very old mattress was uncomfortable for my partner, whereas i had issues with the very loud HVAC unit in our room. There also wasn't much of a lobby/common area.

We were not offered breakfast The room was very warm and air conditioning wasn't keeping it cool.

fair

fair

Hotel is very dirty and felt unsafe. Was very uncomfortable that the room can be entered by staff at any time for inspection?? There was actually a sign on the door stating this.

Hotel is very dirty and felt unsafe. Was very uncomfortable that the room can be entered by staff at any time for inspection?? There was actually a sign on the door stating this.

Nothing Smell of weed and smoke

Yes

Yes

Great convenient rooms

Great convenient rooms

The room was spotless, the staff courteous, always consistently a good place to stay.

The room was spotless, the staff courteous, always consistently a good place to stay.

Simple clean safe comfortable rooms with great customer service.

Simple clean safe comfortable rooms with great customer service.

I am a woman who travels alone to visit my son in the area, and I feel very safe and comfortable in this hotel. I think this was my fourth or fifth stay. It has become something of a home away from home. I love the workspace and kitchen. Very happy here.

I am a woman who travels alone to visit my son in the area, and I feel very safe and comfortable in this hotel. I think this was my fourth or fifth stay. It has become something of a home away from home. I love the workspace and kitchen. Very happy here.

What I liked most about the property was its proximity to the 49ers stadium and how it has its own smoking area with a bbq smoker. I also liked the comfort of the bed ,queen size. My unit 243 didn’t have ac or heating I get hot at night and early morning and the ac didn’t function at all . I ended up getting really hot and sweaty .

Nice, clean, and walking distance to the university.

Nice, clean, and walking distance to the university.

The hotel is in need of a makeover; the carpet, furniture, etc, are highly worn out. It's a highly trafficked hotel.

The hotel is in need of a makeover; the carpet, furniture, etc, are highly worn out. It's a highly trafficked hotel.

Paid for a suite and theg gave my room away. Family of 4 with a 2 and 5 year old with 1 queen bed. No fun amd no sleep. Will never stay here again. Unfortunately this made me not want to stay at ALL Sonestas ever again.

Paid for a suite and theg gave my room away. Family of 4 with a 2 and 5 year old with 1 queen bed. No fun amd no sleep. Will never stay here again. Unfortunately this made me not want to stay at ALL Sonestas ever again.

Love that you can bring your pet

Love that you can bring your pet

The front desk was friendly and very accommodating. The hotel is not the cleanest. I observed bags of garbage in the first floor hall. There’s an overall odor…maybe of smoke. The first floor room smelled heavily of smoke, so I requested another and was transferred to a third floor room, which was much better, but there was still a bit of that smell. I just didn’t trust that my room had actually been sterilized. Other than that, the bed was very comfortable. It was quiet. Everything worked; nothing was broken. I felt safe with the indoor halls/doors and locks. I appreciated that there was an elevator between floors. The front desk attendant was super friendly.

The front desk was friendly and very accommodating. The hotel is not the cleanest. I observed bags of garbage in the first floor hall. There’s an overall odor…maybe of smoke. The first floor room smelled heavily of smoke, so I requested another and was transferred to a third floor room, which was much better, but there was still a bit of that smell. I just didn’t trust that my room had actually been sterilized. Other than that, the bed was very comfortable. It was quiet. Everything worked; nothing was broken. I felt safe with the indoor halls/doors and locks. I appreciated that there was an elevator between floors. The front desk attendant was super friendly.

Nice place

Nice place

Our room was fine, nothing fancy but large and clean with refrigerator, microwave, etc. Our issue was that just as we were going to sleep, the smoke/co2 alarm started chirping, and the hotel had no solution for us other than to change rooms. We had to pack up everything and change floors/rooms. Further, we were using the pull out bed, so we had to set that up (again), and all the old bedding was still on the bed. We were so tired, we took off the old /dirty bedding, piled it in the corner, remade the bed with fresh bedding and went to sleep.

Our room was fine, nothing fancy but large and clean with refrigerator, microwave, etc. Our issue was that just as we were going to sleep, the smoke/co2 alarm started chirping, and the hotel had no solution for us other than to change rooms. We had to pack up everything and change floors/rooms. Further, we were using the pull out bed, so we had to set that up (again), and all the old bedding was still on the bed. We were so tired, we took off the old /dirty bedding, piled it in the corner, remade the bed with fresh bedding and went to sleep.

The room and its location were good. The staff were very helpful and friendly

The room and its location were good. The staff were very helpful and friendly

Super clean

Super clean

Full kitchen for a great price! And comfortable bed! Will be stay here again!

Full kitchen for a great price! And comfortable bed! Will be stay here again!

Young woman at the front desk was lovely. I was a little sad that I was charged (by a young man) for parking, which had never happened before. But the stay was very nice, as always.

Young woman at the front desk was lovely. I was a little sad that I was charged (by a young man) for parking, which had never happened before. But the stay was very nice, as always.

We stay here every time we come from colorado

We stay here every time we come from colorado

Thin walls and ceiling. Can hear neighbors walking around.

too old

too old

Kind and accommodating staff.

Kind and accommodating staff.

Safe,clean, predictable, comfortable

Safe,clean, predictable, comfortable

Nothing Furniture tattered. Towels too thin. Room smelled musty. Train blowing the whistle early in the morning.

Read the fine print...your charged for parking at this hotel & have no breakfast options! The hotel is rundown & mediocre at best.

Read the fine print...your charged for parking at this hotel & have no breakfast options! The hotel is rundown & mediocre at best.

Nice and clean

Nice and clean

No printed receipt on check in or check out even when requested. Lack of customer service.

No printed receipt on check in or check out even when requested. Lack of customer service.

Great price for the night’s stay. Plenty of parking. Easy access from freeway. I will be using Sonesta again.

Great price for the night’s stay. Plenty of parking. Easy access from freeway. I will be using Sonesta again.

Internet was spotty. Needs to be much better for business travelers.

Quality

Quality

Stayed at the hotel for a concert. Everything was very nice, check in went really well. Would stay again

Stayed at the hotel for a concert. Everything was very nice, check in went really well. Would stay again

Walkable to SCU.

Walkable to SCU.

Nice place to stay when in town for event at Levi’s Stadium

Nice place to stay when in town for event at Levi’s Stadium

It is nice hotel to stay with family.

It is nice hotel to stay with family.

Room and bed were clean. It’s an older establishment so the bathroom smelled the sewer kinda bad. Other than that, everything was comfortable.

Room and bed were clean. It’s an older establishment so the bathroom smelled the sewer kinda bad. Other than that, everything was comfortable.

Room is nice and you can cook inside. So next time, if I sty San Jose longer, I want to use this hotel again.

Room is nice and you can cook inside. So next time, if I sty San Jose longer, I want to use this hotel again.

Clean and spacious room

Clean and spacious room

When we checked in our deposits was 250, way more than the actual room. When we booked, it said all fees included witch was not true. The last place we booked through the app was only 20 dollar deposits. We also got a different room and had to pay extra to get the room we originally booked.

When we checked in our deposits was 250, way more than the actual room. When we booked, it said all fees included witch was not true. The last place we booked through the app was only 20 dollar deposits. We also got a different room and had to pay extra to get the room we originally booked.

Good

Good

A good TV is kind of important to me as I like to relax and watch TV after work. The TV is very outdated. Other than that, the staff and location is very good.

A good TV is kind of important to me as I like to relax and watch TV after work. The TV is very outdated. Other than that, the staff and location is very good.

Rooms old and dated, but somewhat OK, but there were people on the floor above us jumping up and down and making lots of loud noise both nights were were there, and other people also staying there said the same thing in different parts of the hotel.

Rooms old and dated, but somewhat OK, but there were people on the floor above us jumping up and down and making lots of loud noise both nights were were there, and other people also staying there said the same thing in different parts of the hotel.

Close to campus!! Nothing

I was charged alot for wifi. They have it free n I didn't know it so I paid extra for it. Not happy. Booking I used can't help nor did hotel help reverse my fee for wifi. I was happy beside that n not alot of channels on TV.

Some dated amenities, but not enough to deter us from coming back in the future.

Would appreciate more modern/slightly bigger tv. Might be good investment at least for longer stay studio. At least the one I stayed at (room 142) was average.

Would appreciate more modern/slightly bigger tv. Might be good investment at least for longer stay studio. At least the one I stayed at (room 142) was average.

Clean rooms and kitchens with friendly staff and near PayPal Stadium for Earthquakes games.

Clean rooms and kitchens with friendly staff and near PayPal Stadium for Earthquakes games.

There was no hot water for a shower, but only lukewarm water.

There was no hot water for a shower, but only lukewarm water.

If you are a long term stayer, it's pretty good value for the location. The front desk is usually very responsive and helpful except in the middle of the night sometimes. The rooms are nice. The amenities are okay but the location is top tier. You cannot have a better hotel location.

If you are a long term stayer, it's pretty good value for the location. The front desk is usually very responsive and helpful except in the middle of the night sometimes. The rooms are nice. The amenities are okay but the location is top tier. You cannot have a better hotel location.

Location was nice, shared in a small strip mall directly across from Santa Clara University, next to the train station, but noise level was very low. Quiet and comfortable. Only downside was the bathroom sink and tub were stopping up. Stayed 2 nights very comfortably as a solo traveler. Overall, felt like sraing in a studio apartment, which I loved. Would stay again.

Location was nice, shared in a small strip mall directly across from Santa Clara University, next to the train station, but noise level was very low. Quiet and comfortable. Only downside was the bathroom sink and tub were stopping up. Stayed 2 nights very comfortably as a solo traveler. Overall, felt like sraing in a studio apartment, which I loved. Would stay again.

Although the hotel was next to a train station it was mostly quiet. What was noisy was the old AC unit. It sounded like a motorcycle when you turn it on. Room smelled like Pine Sol so we tried to open the window to air it out but the windows could only open partially

Although the hotel was next to a train station it was mostly quiet. What was noisy was the old AC unit. It sounded like a motorcycle when you turn it on. Room smelled like Pine Sol so we tried to open the window to air it out but the windows could only open partially

The property is located close to the Santa Clara Caltrain station and opposite to the Santa Clara university. The rooms are clean and comfortable. There are a couple of cafe options next to the hotel and it is not too far from the San Jose airport. They have parking space as well.

The property is located close to the Santa Clara Caltrain station and opposite to the Santa Clara university. The rooms are clean and comfortable. There are a couple of cafe options next to the hotel and it is not too far from the San Jose airport. They have parking space as well.

The location was convenient to PayPal Park and the rate was reasonable. The bed was comfortable and the room was clean and a good size for the price. The breakfast was all that we needed, but others may find it disappointing, as it was very basic with not many options.

They charge me twice the amount I supposed pay all they said is that that was a mistake and my money was on hold for 10 days also they make an extra charge for 196 that it was return back 13 days latter the worst experience no apology no explanation terrible

They charge me twice the amount I supposed pay all they said is that that was a mistake and my money was on hold for 10 days also they make an extra charge for 196 that it was return back 13 days latter the worst experience no apology no explanation terrible

At the time of our stay it was either newly being finished or just upgraded as the onky thing not available was the dining/breakfast area. Other than that we have stayed multiple times and recommend to our family and friends.

At the time of our stay it was either newly being finished or just upgraded as the onky thing not available was the dining/breakfast area. Other than that we have stayed multiple times and recommend to our family and friends.

Plenty of parking. Rooms were nice, clean, and comfortable. Kitchen was also nice and we were provided with everything we needed to be able to cook our meals for our entire stay. Conveniently located to shopping, Santa Clara University, and short 10 minute drive to Westfield Mall and Santana Row. Hotel is secure requiring key card or buzz in entry. Will definitely stay again in the future.

Plenty of parking. Rooms were nice, clean, and comfortable. Kitchen was also nice and we were provided with everything we needed to be able to cook our meals for our entire stay. Conveniently located to shopping, Santa Clara University, and short 10 minute drive to Westfield Mall and Santana Row. Hotel is secure requiring key card or buzz in entry. Will definitely stay again in the future.

Place was filthy. And very stinky. Aroma of cigarettes and pets.

Place was filthy. And very stinky. Aroma of cigarettes and pets.

The room layout was fine. The rooms seemed to have old decor, in need of upgrading. Staff service was good.

The room layout was fine. The rooms seemed to have old decor, in need of upgrading. Staff service was good.

Rapid check in, rapid check out, good customer service, clean and private

Rapid check in, rapid check out, good customer service, clean and private

Great room outside of the toilet constantly running.

Great room outside of the toilet constantly running.

Location was perfect for what I needed. Staff was very friendly. The mattress we slept on needs to be replaced but other than that we are very pleased with Sonesta.

Location was perfect for what I needed. Staff was very friendly. The mattress we slept on needs to be replaced but other than that we are very pleased with Sonesta.

Police station near by.

Police station near by.

Staff wasn't very pleasant

Staff wasn't very pleasant

Front desk very helpful

Front desk very helpful

Having a kitchenette Paying for parking, no breakfast and had to pay for additional food for outrageous prices

Very good

Great Hotel for price and cleanliness!

Great Hotel for price and cleanliness!

The bathtub had molded spots, the TV didn't work (had an error message that the satellite wasn't working properly), had other people's hairs on our towels, and the AC went from 53 degrees to 70, nothing in between. Just not the quality you would think you would get for the price.

It’s nice that his has a kitchen. But the furniture is worn, the room had an old feeling and odor to it. It was roomy very hot water, and friendly staff. It was very convenient to the campus to watch sports.

It’s nice that his has a kitchen. But the furniture is worn, the room had an old feeling and odor to it. It was roomy very hot water, and friendly staff. It was very convenient to the campus to watch sports.

Nice area around the place. Good eating optiona nearby. Public transport availa le nextdoor.

Nice area around the place. Good eating optiona nearby. Public transport availa le nextdoor.

Staff were friendly once arriving. Location is a safe area with minimum traffic.

Staff were friendly once arriving. Location is a safe area with minimum traffic.

The hotel was clean but the lobby area and hallways were dirty. The staff was very rude , very long hallway to walk through to get to the room. I was told it was a 250$ deposit upon arrival after booking already on booking.com. Paid the deposit fee and was told 3-5 business days after we left it would be returned. After 5 days still no deposit. Called back and asked why and was told over the phone 5-7 days now. 7 days no deposit back, called again and was told 7-10 days. Today is the 10th day and still no deposit back. Very ridiculous and unprofessional service of both the hotel and staff.

Clean, well furnished room. A bit more kitchen flatware might have been good to have. The coffeemaker didn’t work. The staff were cheerful and helpful.

Clean, well furnished room. A bit more kitchen flatware might have been good to have. The coffeemaker didn’t work. The staff were cheerful and helpful.

It is old, dated, shoddy and dirty.

Heating in room was very poor. Says it sleeps 3, fold out couch VERY uncomfortable, mattress bad

Can't believe this place got a 8 excellent review. They tried to upgrade the kitchen, but bathroom was completely outdated.

The hotel is a bit worn out. Torn up furniture and a leaky shower head that sprays water on to the bathroom floor. TV is tiny by todays standards.

Room was perfect for what we needed. Walking distance to Santa Clara University

Needs renovations.

Clean, quiet, spacious, good value

We had a room with a full kitchen. The staff were very friendly and helpful.

The service is great, room is spacious though a little old. Clean and fresh.

Access to train and buses was just 2 minutes away from hotel! The hotel itself looks great from the outside but the inside needs remodeling like the bathrooms; carpeting on hallways and rooms need replacing too old, dirty/sticky. The dishwasher in my suite was broken. My stay was 10 days.

Love it

Very convenient if you’re going to watch the niners !

Overall the experience was nice. The facility was clean and very comfortable. I would of gave it 5 stars. But the $250 deposit that takes 5 business days isnt great. But overall if you're looking for a peaceful time for you and your family. This is the place to come. Great staff and comfy rooms. Will stay here again soon.

Really comfortable for price. Would stay here again

N

So many amenities broken or missing.

One thing that was awful about this place was air quality. The air inside this place was thick, poor, and had a variety of over powering smells depending on the time of day. I walked in one time and they were Febreezing the whole place as if they were disinfecting it. The room itself smelt like burnt popcorn all the time even when I had the window wide open. Legitimately the air quality was extremely poor… Staff was really polite and nice every time I saw them. Check in was easy and hassle free even though I arrived early. The gym in there is pretty bad as well so go in with low expectations. It def felt like it was a bit older. It wasn’t horrible quality but nothing new and fresh, the air quality was far from fresh. I did like this place for the fact I could hop on a train and within an hour be in San Francisco so if you don’t spend a lot of time in the hotel, it’s a nice location. Bed was comfortable and the AC worked well. Had a nice mini kitchen with fridge and counter space which was nice. The layout of the hotel room was nice and specious feeling for setting up a desk area and such. Internet speeds were good as well while I uploaded video files to clients.

Front desk was very bad for check in. Spoke with a very pleasant front desk in the morning and i was told that a supervisor would get with me over an issue i was having. No one ever did. The kitchen was nice and room was satisfactory. But customer service depends on their mood. I would not stay here again

Carpet was dirty and place had a smell

The room smells a little musty, other than that it was a great stay overall.

Nice stay

Nice hotel

The gentleman who checked us in was very kind

Although it was a pleasant place, I don't feel I will stay at this one again. I was not able to get internet service; the sink in the bathroom was coming away from the wall and didn't have a shelf. Staff was nice.

Liked the close proximity to the university. Staff at check-in and check-out were terrific. Room was clean. Would stay again.

Shower was not working, no water coming out. Asked front desk for another room and they reused but didn't offer solution.

Extremely dirty and inconsiderate i have a legit service animal and was placed on the first floor with a bunch of random people who are places in the first floor because they have dogs as well (but these dogs were not service animals) expect hearing bums the train and a bunch of dogs barking all day!

fine stay

Great stay, comfortable and convenient. Staff was nice and check in was fast. I would stay here again

The room smelled like cat urine. The AC unit was very loud adn it leaked water into the carpet. There was humidity marks in the ceiling above the bed. The towels were very small, old and stained.

Was clean, staff were curtiuse and professional

Great place other than the unexpected parking charge and having to back out to my car to place a parking pass on my dash.

Room smelled dirty. Beds weren’t comfortable. Had to pay for parking.

Nice place for the price. Convenient to the airport.

Clean. Price decent for what you get.

Staff very accommodating and rooms are clean, bright and very spacious and comfortable.

Very clean, spacious. Loved the separate bedroom and dishes in the kitchen area. Very modern and clean bathroom. Front desk staff were mostly friendly and provided everyone we needed.

The hotel was out dated and felt dirty as soon as you walk into the “lobby” I would not recommend staying here although the staff were kind.

Train

I loved having a nice big desk and a kitchen in my room. Very comfortable with double-paned windows. I will stay there again!

Staff is kinda rude

This property wasn't ideal. Loud trains passing by, older facility - I had to move my room because my AC wasn't working then was moved to another room where the toilet was running, lightbulbs were out, and the remote was broken. Clientele wasn't professional. Each morning when I would walk to my car there were cases of beer outside of the rooms in my hallway. Very odd that we have to pay for parking too when it isn't even covered parking. Let's just say it wasn't the best stay I've had but it wasn't the worst either.

It was great! We didn't spend a lot of time in the room but both of us slept well. It was a very comfortable room! We did have noise from the train but since others had posted about it and we were expecting it, it didn't bother us. I would recommend this place to other travelers!

Safe and quiet

Everything was great except there was no garbage can in the restroom and my sheets Ajax a black spot in them

Great location across from Santa Clara university. Walkable to Starbucks and Safeway. Staff very helpful. Good sized room with full kitchen. Older facility close to commuter train and affordable. Highly recommend especially if you have business on campus.

The only complaint I have is the lighting in the room and the bathroom.

I have to call this hotel they charged me twice and I’m not sure why