Holiday Inn Express & Suites Santa Clara by IHG
About Holiday Inn Express & Suites Santa Clara by IHG
Featuring a fitness center, Holiday Inn Express & Suites Santa Clara by IHG is located in Santa Clara in the California region, 5.2 miles from San Jose Convention Center and 10 miles from Shoreline Amphitheatre. This 3-star hotel offers a 24-hour front desk and a business center. Caltrain San Jose is 4 miles from the hotel and California's Great America is 4.6 miles away. The hotel offers a buffet or continental breakfast. Winchester Mystery House is 2.6 miles from Holiday Inn Express & Suites Santa Clara by IHG, while San Jose Diridon Amtrak Station is 4 miles from the property. Norman Y. Mineta San Jose International Airport is 1.9 miles away.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Spa / sauna
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
Reviews
Guests generally appreciate the friendly and helpful staff, as well as the cleanliness of the rooms. However, many guests have complained about the ongoing construction and related issues such as noise, parking, and smell. Some guests have also reported issues with the wifi, breakfast, and amenities.
- Friendly and helpful staff
- Clean rooms
- Ongoing construction causing noise, parking issues, and unpleasant smells
- Issues with wifi, breakfast, and amenities
- 5/5
The hotel was newly refurbished, modern, and very clean. Our room facing the parking lot was extremely quiet, and it had the most effective blackout window coverings we've ever seen. In the lobby there are inexpensive drinks and snacks available, as well as free coffee and tea. The breakfast included a variety of items including hot foods. The staff members were pleasant and helpful. The location is very convenient with stores and restaurants close by.
- 3.5/5
The room was big, the hotel easy to get in and out of with good parking. We ended up in a room with 2 queens because they were out of king rooms. There was only one table between the beds with outlets and lamps. This means the person on the other side of the bed couldn’t read in bed or have electronics. There was a desk but only 2 outlets nearby and one had the desk lamp and the other had the television. The room was pretty corporate looking. A lot of food for breakfast but spongy eggs and the little cinnamon rolls has a strange taste. My husband wondered how they could find oranges that tasteless in California.
- 3.5/5
The room was big, the hotel easy to get in and out of with good parking. We ended up in a room with 2 queens because they were out of king rooms. There was only one table between the beds with outlets and lamps. This means the person on the other side of the bed couldn’t read in bed or have electronics. There was a desk but only 2 outlets nearby and one had the desk lamp and the other had the television. The room was pretty corporate looking. A lot of food for breakfast but spongy eggs and the little cinnamon rolls has a strange taste. My husband wondered how they could find oranges that tasteless in California.
- 5/5
Good breakfast and good staffs
- 4/5
Very good
- 5/5
Clean room, pleasant staff
- 4/5
Clean, convenient to location needed to be at Not enough electrical plug ins available. Alarm clock cord coming out of socket. Not enough towels and shower pressure was low.
- 4/5
Clean, convenient to location needed to be at Not enough electrical plug ins available. Alarm clock cord coming out of socket. Not enough towels and shower pressure was low.
- 3/5
The hotel REEKED of bleach smell and it was nauseating to be in the hallways or the lobby.
- 5/5
Amazing stay. Everything surpassed my expectations. If I could suggest ANYTHING I would say improve your options to some of your breakfast items; specifically the potatoes.
- 5/5
Quiet, clean, more than what I expected.
- 4/5
Very clean, but the building itself is old and dated. Convenient to restaurants and coffee.
- 1.5/5
Seen a dead body roll out of there.
- 1.5/5
Seen a dead body roll out of there.
- 5/5
Exceptional
- 2.5/5
Breakfast was good. First impression of the hotel was the very strong smell of pinesol in the lobby. Not good The staff was pleasant. We didn't use any of the facilities other than the morning breakfast. That was good. For what we paid. 199.00 for one night I expected a little nicer hotel. We were ground floor & person above us kept us up late. Then the person next door did the same. 10pm & could hear staff talking real loud in the lobby. Don't expect a good night sleep.
- 5/5
- 5/5
- 5/5
Exceptional
- 4/5
Rooms clean think they could have put up some christmas decorations for people staying threw the holidays and change up the breakfast a little
- 4/5
Rooms clean think they could have put up some christmas decorations for people staying threw the holidays and change up the breakfast a little
- 3/5
The pillows were all too firm and the shower pressure was very low. Beyond those two complaints, the rooms were clean, the beds were comfortable, the staff was amazing and super friendly/helpful, and the free breakfast was awesome. Would I stay here again? Yes.
- 3/5
The pillows were all too firm and the shower pressure was very low. Beyond those two complaints, the rooms were clean, the beds were comfortable, the staff was amazing and super friendly/helpful, and the free breakfast was awesome. Would I stay here again? Yes.
- 5/5
Upgraded facility was very evident....clean and modern. Breakfast was exceptional.
- 5/5
Upgraded facility was very evident....clean and modern. Breakfast was exceptional.
- 5/5
其它都很好,只是靠近电梯的房间,能听到客人讲话的声音,如果这个杜绝掉,比较完美。
- 5/5
其它都很好,只是靠近电梯的房间,能听到客人讲话的声音,如果这个杜绝掉,比较完美。
- 3/5
The staff was good, but, I guess they don't come in to check your room for coffee stock. They did have the coffee downstairs which was good. The coffee in the room was also good but never restocked. I guess if we needed clean towels we would have had to ask for them. The staff and food in the breakfast area were very good.
- 3/5
The staff was good, but, I guess they don't come in to check your room for coffee stock. They did have the coffee downstairs which was good. The coffee in the room was also good but never restocked. I guess if we needed clean towels we would have had to ask for them. The staff and food in the breakfast area were very good.
- 5/5
Super Clean No views
- 5/5
Super Clean No views
- 4.5/5
I liked how clean and quiet it was. Also parking was very easy and breakfast was excellent! Great place to stay with family.
- 4.5/5
I liked how clean and quiet it was. Also parking was very easy and breakfast was excellent! Great place to stay with family.
- 4/5
All of the above
- 4/5
All of the above
- 5/5
Clean room and good breakast and coffee
- 5/5
Clean room and good breakast and coffee
- 5/5
Night time staff was very friendly. Clean room. Would visit again.
- 5/5
Night time staff was very friendly. Clean room. Would visit again.
- 4/5
Generally, what i expected. Check-in process was easy. No real concerns about cleanliness or safety.
- 4/5
Generally, what i expected. Check-in process was easy. No real concerns about cleanliness or safety.
- 4/5
Clean room, easy check in
- 4/5
Clean room, easy check in
- 5/5
The hotel is nice and in a good location. The front desk person was friendly and helpful.
- 5/5
The hotel is nice and in a good location. The front desk person was friendly and helpful.
- 5/5
Stayed there one night. Nothing wrong…clean rooms. Breakfast is good.
- 5/5
Stayed there one night. Nothing wrong…clean rooms. Breakfast is good.
- 2.5/5
Breakfast was good. First impression of the hotel was the very strong smell of pinesol in the lobby. Not good The staff was pleasant. We didn't use any of the facilities other than the morning breakfast. That was good. For what we paid. 199.00 for one night I expected a little nicer hotel. We were ground floor & person above us kept us up late. Then the person next door did the same. 10pm & could hear staff talking real loud in the lobby. Don't expect a good night sleep.
- 5/5
Service is the best here!
- 5/5
Service is the best here!
- 5/5
Room can be full black to sleep. Internet speed is really bad! I can’t do a facetime video call!
- 5/5
Room can be full black to sleep. Internet speed is really bad! I can’t do a facetime video call!
- 5/5
Great
- 5/5
Great
- 4/5
Quiet Didn’t care too much for the food but everything else was great
- 4/5
Quiet Didn’t care too much for the food but everything else was great
- 5/5
Cleanliness
- 5/5
Cleanliness
- 5/5
We enjoyed our stay while we visiting Levi Stadium for a concert.
- 5/5
We enjoyed our stay while we visiting Levi Stadium for a concert.
- 4.5/5
Superb
- 5/5
The bed was comfortable. The food taste great. Over all a great stay. Plenty of parking.
- 5/5
The bed was comfortable. The food taste great. Over all a great stay. Plenty of parking.
- 4/5
Very good
- 3.5/5
The water in the shower didn't splash hard enough
- 2/5
Found a cockroach in bathroom
- 2/5
Found a cockroach in bathroom
- 4/5
Great breakfast and very kind staff. I feel safe ans silent in the hotel. Location is not bad, but you need a car. It is very small and cozy hotel.
- 1/5
A murder of a child occurred when we were there, and the people checking in and out
- 1/5
A murder of a child occurred when we were there, and the people checking in and out
- 2/5
It was okay until some employees were talking so loud and doing some drilling.
- 2/5
It was okay until some employees were talking so loud and doing some drilling.
- 5/5
Very Nice staff! Clean, quiet and confortable.
- 5/5
Very Nice staff! Clean, quiet and confortable.
- 5/5
Good stay, only thing that bothered me was that the remote was extremely sticky, with what i am assuming was because of a cleaner they used.
- 5/5
Good stay, only thing that bothered me was that the remote was extremely sticky, with what i am assuming was because of a cleaner they used.
- 4/5
I loved the location close to Santana Row and restaurants, and the hotel lobby/breakfast was very clean. I found a pair of men's underwear in one of the drawers in my room, which was gross.
- 5/5
This hotel is amazing great price, great loaction, great breakfast, and great customer service
- 5/5
This hotel is amazing great price, great loaction, great breakfast, and great customer service
- 5/5
Friendly! Clean and quiet! Breakfast was great
- 5/5
Friendly! Clean and quiet! Breakfast was great
- 5/5
Nice staff , clean rooms, and very accommodating. we needed an early check-in. Since we we have a 2 year old traveling with us.
- 4/5
Property is conveniently located on El Camino Real, close to Target and a few restaurants. Hotel seems newly renovated.
- 4/5
Property is conveniently located on El Camino Real, close to Target and a few restaurants. Hotel seems newly renovated.
- 4/5
Breakfast
- 5/5
Excellent hotel, staff was pleasant and professional!!
- 5/5
Excellent hotel, staff was pleasant and professional!!
- 1/5
Hotel had some construction in progress. However continued into the AM! Could hear heavy objects being moved around all night. Someone started hammering at 7am one morning. Bathroom didn't even have a toilet brush.Fridge was exceptionally noisy in the room. 2 days of something beeping in the hall ( low battery fire alm perhaps ). Did not get a good nights sleep entire stay. Won't be back.
- 1/5
Hotel had some construction in progress. However continued into the AM! Could hear heavy objects being moved around all night. Someone started hammering at 7am one morning. Bathroom didn't even have a toilet brush.Fridge was exceptionally noisy in the room. 2 days of something beeping in the hall ( low battery fire alm perhaps ). Did not get a good nights sleep entire stay. Won't be back.
- 5/5
They say location, location, location and it’s true. Dining and shopping are easily walkable, which we have done for every night (8 days) except when going to Koreatown for some Korean BBQ. The motel is currently going through minor renovations as of 12/11/2024. Overall the motel is pleasing to the eye, cleanliness and decor. The breakfast was great (revolving hot items such as 2 omelettes(cheese, egg whites w veggie, or cheese and ham), 2 types of sausages(turkey or pork) or bacon. There are the usual cold cereal of 3 choices and fruits (banana and orange). Lots of danish pastries. Hot oatmeal. There is a mini-frig with various items (yogurt, hard boiled eggs, small water bottles, and maybe some other things). The only negative is the sound. It is close to the airport, so gets loud when planes take off or land. You can hear TV playing or people walking upstairs. I would stay here again.
- 5/5
They say location, location, location and it’s true. Dining and shopping are easily walkable, which we have done for every night (8 days) except when going to Koreatown for some Korean BBQ. The motel is currently going through minor renovations as of 12/11/2024. Overall the motel is pleasing to the eye, cleanliness and decor. The breakfast was great (revolving hot items such as 2 omelettes(cheese, egg whites w veggie, or cheese and ham), 2 types of sausages(turkey or pork) or bacon. There are the usual cold cereal of 3 choices and fruits (banana and orange). Lots of danish pastries. Hot oatmeal. There is a mini-frig with various items (yogurt, hard boiled eggs, small water bottles, and maybe some other things). The only negative is the sound. It is close to the airport, so gets loud when planes take off or land. You can hear TV playing or people walking upstairs. I would stay here again.
- 5/5
The property has been updated recently and is very nice. Staff at check in and check out were very helpful and welcoming.
- 5/5
The property has been updated recently and is very nice. Staff at check in and check out were very helpful and welcoming.
- 3/5
ok
- 3/5
ok
- 4/5
Honestly pretty great hotel. It was quiet and clean, check in was really easy. The breakfast was well stocked and had a lot of options. My only complaint is that after getting off the elevator to my second floor room I still had to drag my suitcase up 12 stairs to get to my room.
- 4/5
Honestly pretty great hotel. It was quiet and clean, check in was really easy. The breakfast was well stocked and had a lot of options. My only complaint is that after getting off the elevator to my second floor room I still had to drag my suitcase up 12 stairs to get to my room.
- 4/5
Breakfast room was small but adequate, Breakfast itself was adequate for our needs. Onsite parking was good. Only problem we had was the presence of two Holiday Inns in Santa Clara which meant we ended up in a different hotel to our relatives Nothing
- 5/5
-
- 5/5
-
- 5/5
The hotel was nice, its just not in the nicest area
- 5/5
The hotel was nice, its just not in the nicest area
- 5/5
Excellent
- 5/5
Excellent
- 3/5
Location was fine. Breakfast was great. Staff were helpful. Unfortunately the carpet in our room was filthy to the point that our feet were turning black so had to keep shoes and/or socks on. That was a definite negative. Bed was okay.
- 3/5
Location was fine. Breakfast was great. Staff were helpful. Unfortunately the carpet in our room was filthy to the point that our feet were turning black so had to keep shoes and/or socks on. That was a definite negative. Bed was okay.
- 4/5
Breakfast very good ? Nothing
- 4/5
Construction all down the hallway on the other side with a bad smell of blue or something gives two of us headaches. We had two rooms. Construction should not be allowed like that. They should close that wing.
- 5/5
Very friendly staff. Location so-so. Newly remodeled so nice. Good for our stay.
- 5/5
Very friendly staff. Location so-so. Newly remodeled so nice. Good for our stay.
- 2.5/5
Staff was very nice. There was construction right across from our rooms. There was a smell that gave us headaches and nauseous going down the hallway. They should not do construction near anybody’s rooms.
- 3/5
Room was fine. Vending machine didn’t have water and there were no amenities. Hotel wants to sell you everything, including soap and water.
- 3/5
Room was fine. Vending machine didn’t have water and there were no amenities. Hotel wants to sell you everything, including soap and water.
- 1/5
I was wrongly charged for a smoking deposit. The hotel is charging me 300.00 for something that I did not do. The room has a smoke detectors, if I smoked the smoke detector would’ve went off.
- 1/5
I was wrongly charged for a smoking deposit. The hotel is charging me 300.00 for something that I did not do. The room has a smoke detectors, if I smoked the smoke detector would’ve went off.
- 5/5
It was above and beyond my expectation. Every part of the room is so clean and the room smells good. One of the most comfortable hotels we stayed in. Keep it that way!
- 4/5
The property is in the middle of a remodel and will look great when it is completed.
- 4/5
The property is in the middle of a remodel and will look great when it is completed.
- 4/5
Its a good experience and will recommend to my friends.
- 4/5
Its a good experience and will recommend to my friends.
- 4/5
Everything was good except for the wifi. It was a poor signal and we kerp gaving trouble. Expecially my kid with his ps5.he could connect it do to poor wifi signal
- 4/5
Everything was good except for the wifi. It was a poor signal and we kerp gaving trouble. Expecially my kid with his ps5.he could connect it do to poor wifi signal
- 3.5/5
Good
- 4/5
This hotel is very nice, I’ve stayed before however they were under construction and that was not noted when booking a room. The construction wasn’t too loud however, they had most of the construction vehicles parked in the parking lot making it where there was not enough room to park for guests. I also was booked in the handicap room and did not need to be.
- 4/5
This hotel is very nice, I’ve stayed before however they were under construction and that was not noted when booking a room. The construction wasn’t too loud however, they had most of the construction vehicles parked in the parking lot making it where there was not enough room to park for guests. I also was booked in the handicap room and did not need to be.
- 2/5
Under construction, 1st floor kind bed, both sides were wore out, needs new beds
- 2/5
Under construction, 1st floor kind bed, both sides were wore out, needs new beds
- 4/5
Breakfast was good
- 4/5
Great location Nothing
- 2/5
There was no safe Printer was out of order IHG membership was not considered for discount.
- 2/5
There was no safe Printer was out of order IHG membership was not considered for discount.
- 4/5
Lobby was being remodeled!
- 4/5
Lobby was being remodeled!
- 4/5
Only issue I had was a slow draining bath tub while taking a shower. There was no maintenance personnel during the weekend to fix the issue.
- 4/5
Only issue I had was a slow draining bath tub while taking a shower. There was no maintenance personnel during the weekend to fix the issue.
- 4/5
We walked into a construction site. Stepped over tape, tools, and other trash to get to the elevator. Hallways smell like backed up sewage. Incredibly disappointing.
- 4/5
We walked into a construction site. Stepped over tape, tools, and other trash to get to the elevator. Hallways smell like backed up sewage. Incredibly disappointing.
- 2/5
The area was not great and the hotel could not accomodate me as a single traveler not feeling safe.
- 2/5
The area was not great and the hotel could not accomodate me as a single traveler not feeling safe.
- 4/5
The space between the desk and the bed is so tiny that it's super hard to even sit on the chair. The fridge was so loud that I had to unplug because it woke me up at 5am. I thought they were doing road constructions
- 4/5
The space between the desk and the bed is so tiny that it's super hard to even sit on the chair. The fridge was so loud that I had to unplug because it woke me up at 5am. I thought they were doing road constructions
- 3/5
It's very disappointing to check-in and see the hotel is having renovations done. VERY NOISY during the day. We had pre-paid and tried to check out early to go to different hotel but we could not get refund. Will NOT be staying here again.
- 3/5
It's very disappointing to check-in and see the hotel is having renovations done. VERY NOISY during the day. We had pre-paid and tried to check out early to go to different hotel but we could not get refund. Will NOT be staying here again.
- 5/5
I enjoyed my stay here! The beds were so comfy, there are lots of amenities in the hotel room, and the parking was free!
- 5/5
I enjoyed my stay here! The beds were so comfy, there are lots of amenities in the hotel room, and the parking was free!
- 4/5
nice clean rooms..The beds are too soft
- 4/5
nice clean rooms..The beds are too soft
- 5/5
Nice and quiet and the service was great
- 5/5
Nice and quiet and the service was great
- 5/5
Great big rooms.
- 5/5
Great big rooms.
- 3/5
Controlling the temperature in the room we never did get it to work😭
- 3/5
Controlling the temperature in the room we never did get it to work😭
- 4/5
I like the cleanliness and the attentiveness of the staff.
- 4/5
I like the cleanliness and the attentiveness of the staff.
- 5/5
Beds were comfortable, view was beautiful and the breakfast was wonderful. Best part was the walking trail along the water. I had only very positive interactions with the staff. It’s a great option for easy access to SFO.
- 5/5
Beds were comfortable, view was beautiful and the breakfast was wonderful. Best part was the walking trail along the water. I had only very positive interactions with the staff. It’s a great option for easy access to SFO.
- 4/5
The manager upgraded us when the room was not elevator accessible. There was a fire alarm the first night at 1:30am where the fire department was called. We received no apology or anything from the management. Elevator still not working the day of checkout.
- 4/5
The manager upgraded us when the room was not elevator accessible. There was a fire alarm the first night at 1:30am where the fire department was called. We received no apology or anything from the management. Elevator still not working the day of checkout.
- 5/5
Staff are nice. Breakfast is good, the best bacon I have eaten😍
- 5/5
Staff are nice. Breakfast is good, the best bacon I have eaten😍
- 5/5
Nice clean little property with all expected amenities.
- 5/5
Nice clean little property with all expected amenities.
- 5/5
It was clean and quiet with friendly and helpful staff. Many dining options within walking distance and a short drive to SAP Center and downtown. The last question asked on this can only be answered by the groups you listed, not by me and my opinion. Let them decide if it is helpful after reading it.
- 5/5
It was clean and quiet with friendly and helpful staff. Many dining options within walking distance and a short drive to SAP Center and downtown. The last question asked on this can only be answered by the groups you listed, not by me and my opinion. Let them decide if it is helpful after reading it.
- 5/5
As described
- 5/5
As described
- 1/5
Actually did not check in as the area did not look safe Would not recommend.
- 1/5
Actually did not check in as the area did not look safe Would not recommend.
- 5/5
Everything was great. Room, wifi, breakfast, location.
- 5/5
Everything was great. Room, wifi, breakfast, location.
- 4/5
Stayed here on a week-long business trip. Room and bed were comfortable, but the wifi network was not up to expectation ... slow and difficult to stay connected. Reported on Monday and was still slow on Friday, so seems like more than just a router reset is needed.
- 4/5
Stayed here on a week-long business trip. Room and bed were comfortable, but the wifi network was not up to expectation ... slow and difficult to stay connected. Reported on Monday and was still slow on Friday, so seems like more than just a router reset is needed.
- 3/5
Book a 2 double bed room , thinking it was two queens and it is 2 full size beds. Also founds someone else dirty socks on floor. Location was good for Winchester mystery. Breakfast was fine for a free meal. Vending machine Didn’t work on second floor. Next visit we will stay somewhere else.
- 3/5
Book a 2 double bed room , thinking it was two queens and it is 2 full size beds. Also founds someone else dirty socks on floor. Location was good for Winchester mystery. Breakfast was fine for a free meal. Vending machine Didn’t work on second floor. Next visit we will stay somewhere else.
- 5/5
Everything else was agreeable & the staff were very friendly.
- 5/5
Everything else was agreeable & the staff were very friendly.
- 4/5
Nice property. Lots of food options nearby
- 4/5
Nice property. Lots of food options nearby
- 5/5
It was close to my family in Santa Clara.
- 5/5
It was close to my family in Santa Clara.
- 4/5
Only one problem couple next to our room was noisy through the room bypass door
- 4/5
Only one problem couple next to our room was noisy through the room bypass door
- 5/5
The room was perfect for what we needed. The bonus was the breakfast. It was definitely worth the stay.
- 5/5
The room was perfect for what we needed. The bonus was the breakfast. It was definitely worth the stay.
- 4/5
It appears to be in the process of a renovation.
- 4/5
It appears to be in the process of a renovation.
- 4/5
nice and clean; check in was very prompt ; Breakfast was average like anywhere else.
- 4/5
nice and clean; check in was very prompt ; Breakfast was average like anywhere else.
- 5/5
Everything was great about this hotel. Especially how clean it is!!
- 5/5
Everything was great about this hotel. Especially how clean it is!!
- 5/5
Clean room and lobby. Excellent breakfast. Friendly staff
- 5/5
Clean room and lobby. Excellent breakfast. Friendly staff
- 5/5
Great stay
- 5/5
Great stay
- 4/5
House keeper didn't service by covid. I need receptionist have to ask what customers need
- 4/5
House keeper didn't service by covid. I need receptionist have to ask what customers need
- 3/5
na
- 3/5
na
- 5/5
I like that the property is always quiet. I frequently stay here. One of the negatives this time was I stayed 4 nights and they did not have housekeeping. While it was nice to not have someone in my room each day, at least they should empty the garbage and re-fill the coffee each day as I had to do this.
- 5/5
I like that the property is always quiet. I frequently stay here. One of the negatives this time was I stayed 4 nights and they did not have housekeeping. While it was nice to not have someone in my room each day, at least they should empty the garbage and re-fill the coffee each day as I had to do this.
- 5/5
- 5/5
- 4/5
Overall I would have to say it was a nice place to stay. 2 weeks prior we stayed at a Holiday Inn Express on our way to Yosemite. Now that was superb in comparison, but it had just been built a year ago. With this in mind, the bedding was comfortable but not as luxurious as our previous stay. The breakfast was also decent but again, not as up to par as our previous stay. We will still continue to do business with HIE when traveling regardless.
- 4/5
Overall I would have to say it was a nice place to stay. 2 weeks prior we stayed at a Holiday Inn Express on our way to Yosemite. Now that was superb in comparison, but it had just been built a year ago. With this in mind, the bedding was comfortable but not as luxurious as our previous stay. The breakfast was also decent but again, not as up to par as our previous stay. We will still continue to do business with HIE when traveling regardless.
- 5/5
The trip was great and the staff was very helpful, accommodating, and friendly. I would definitely stay here again.
- 5/5
The trip was great and the staff was very helpful, accommodating, and friendly. I would definitely stay here again.
- 3/5
We got there before their check in time at 3pm and was told I can’t check in until 3pm which was fine. We sat in the parking lot for a good 30 minutes trying to figure out what we should do for the day. As we were sitting in the parking lot, another customer walked in with his luggage in tow and was allowed to check in.
- 3/5
We got there before their check in time at 3pm and was told I can’t check in until 3pm which was fine. We sat in the parking lot for a good 30 minutes trying to figure out what we should do for the day. As we were sitting in the parking lot, another customer walked in with his luggage in tow and was allowed to check in.
- 3/5
Need to use stairs even there is a elevator. Some rooms are need to walk.
- 3/5
Need to use stairs even there is a elevator. Some rooms are need to walk.
- 5/5
This is a very quiet property to stay at. I am a light sleeper but it has always been a quiet room for me (I always stay here when in Santa Clara). I will continue to come back. Food service opened up and that is also very good with good options.
- 5/5
This is a very quiet property to stay at. I am a light sleeper but it has always been a quiet room for me (I always stay here when in Santa Clara). I will continue to come back. Food service opened up and that is also very good with good options.
- 5/5
Friendly staff, received a nice upgrade, clean room, loved the noon check out. Parking was tight it would definitely stay here again.
- 5/5
Friendly staff, received a nice upgrade, clean room, loved the noon check out. Parking was tight it would definitely stay here again.
- 5/5
The hotel superb fabulous and all accessible of almost everything!
- 5/5
The hotel superb fabulous and all accessible of almost everything!
- 4/5
The staff was very nice. Breakfast was what I expected. The rooms were older then I expected. Our room overlooked the popeyes drive through so it was noisy. There was construction nearby. The price and location was good for us. Good options for food nearby.
- 4/5
The staff was very nice. Breakfast was what I expected. The rooms were older then I expected. Our room overlooked the popeyes drive through so it was noisy. There was construction nearby. The price and location was good for us. Good options for food nearby.
- 5/5
Nice clean hotel in quiet area. Good breakfast options.
- 5/5
Nice clean hotel in quiet area. Good breakfast options.
- 5/5
I love the location of the property as you can walk to a nearby mall for coffee, dinner, etc. My room was especially quiet. The manager was very helpful as well on check-in. I always stay here when I'm in Santa Clara.
- 5/5
I love the location of the property as you can walk to a nearby mall for coffee, dinner, etc. My room was especially quiet. The manager was very helpful as well on check-in. I always stay here when I'm in Santa Clara.
- 5/5
Clean, quiet, good complimentary breakfast.
- 5/5
Clean, quiet, good complimentary breakfast.
- 5/5
the room is really clean. sheets is clean and comfortable. pillows is just like home. will come back again for our christmas family get together
- 5/5
the room is really clean. sheets is clean and comfortable. pillows is just like home. will come back again for our christmas family get together
- 5/5
Always wonderful service—professional and friendly and longtime staff—-a great indicator of the quality and commitment at this lovely hotel. Great breakfast bar, also very well attended to by wonderful staff. Home away from home.
- 5/5
Always wonderful service—professional and friendly and longtime staff—-a great indicator of the quality and commitment at this lovely hotel. Great breakfast bar, also very well attended to by wonderful staff. Home away from home.
- 5/5
The staff was very helpful and courteous.
- 5/5
The staff was very helpful and courteous.
- 5/5
Staff was friendly and went out of their way to be helpful. Everything was clean. And there was enough parking for our truck and utility trailer. Thank you to everyone!
- 2/5
Disappointing visit. Arrived at checking in time. Room was not cleaned due to staff shortage. Came back at 9 pm tired from day. Bought room from Hotel. Com . When assigned a room realized our bed was a full . Too tired to complain.
- 5/5
All good no issues
- 5/5
Very clean. The AC unit is too loud but that's the only issue we had. Everything else was great.
- 4/5
This hotel is nice, and the breakfast was decent for covid-era. Popeyes is right next door. And we were placed on the end right above the drive through. Fortunately Popeyes closes at 10… it is definitely noisy and would disturb someone napping or trying to go to bed early. Otherwise, nice place.
- 5/5
Very comfortable stay. Staff was very friendly. Parking was easy. Some covered/some uncovered. Close to lots of quick food options nearby. Rooms very clean, updated. Keurig in room as well as microwave and fridge. Take out breakfast due to Covid, but with lots of options.
- 5/5
Clean rooms. Friendly staff.
- 4/5
Friendly service
- 4/5
Good property near the Winchester Mystery House. Although the breakfast was not good due to covid I guess. Beds were good and the clerks at the front desk were friendly and professional.
- 4/5
The hotel seemed designed mostly for business travelers. No pool and only a small workout room, but otherwise the facility was very clean and the staff friendly. I only wish the breakfast room was open, but that's because of covid, not the hotel. Overall a nice stay.
- 4/5
Friendly staff.
- 4/5
Convenient location, though on busy street. Good access to Santa Clara University. Comfortable room and nice overall facility. Breakfast is currently bags to go; items are on display and the staff person bags what you want.
- 3/5
I didnt like that after checking in we walked all the way to the room to find out our key didnt work to open the door.
- 5/5
Clean, Comfortable and Conveniently located hotel not too far from the airport, ROKU and future Verizon Media Headquarters. Walking distance to food and shopping in a safe location. Room was clean and comfortable with grate mattress. One Note: Rooms 201 to 206 require you to access via 10 stairs in the hallway, so if you are carrying a heavy bag you may want to request a different room. - And they provided a descent hot breakfast during COVID as well.