Best Western University Inn Santa Clara

The drain from the bath tub was very weak. The bed/ mattress was pretty shot It was noisy until 10pm ish as the room was facing a major road. The outdoor spool looked nice and the staff was helpful.

The staff was amazing so professional and helpful during my stay

Exactly as expected.

Very good

Clean and decently big room

It was great!!!

Daily cleaning of room; check-in staff was helpful; variety in breakfast selection; ample parking

The beds were superb—very comfortable with smooth soothing sheets and perfect pillows—not too hard, not too soft. Good bedside lighting. Parking good—wide spots not tiny cramped spots.

I thought the property was very clean also loved all the brightness in the room. Clean sheets and towels was a happy moment

It is a good option for the price range in that area. Location is good. Still I can’t understand they serve breakfast with plastic cutlery. Please add a dish washer and silverware. The amount of plastic going to the landfill is enormous. Please don’t serve breakfast with plastic forks, knives and spoon anymore. That’s the reason I don’t give 5 stars.

Very good

Clean, and fine location. But WAY overpriced IMO. Terrible night staff. Toilet clogged and they didn’t know where a plunger was and had no maintenance staff until the next morning. I had to Karen them to give us a new room to ensure we had a working toilet for the 12 hours we were planning to be there.

Clean, and fine location. But WAY overpriced IMO. Terrible night staff. Toilet clogged and they didn’t know where a plunger was and had no maintenance staff until the next morning. I had to Karen them to give us a new room to ensure we had a working toilet for the 12 hours we were planning to be there.

Good location, accommodations. Parking was on site and included in price. Manager was nice and easy to talk to. NA enjoyed it

Good location, accommodations. Parking was on site and included in price. Manager was nice and easy to talk to. NA enjoyed it

This is a great hotel! Clean, good breakfast, friendly, helpful staff. This is my go to hotel in Santa Clara!

Best Western has always been great. I've never had one complaint. The small fridge and microwave was perfect. The coffee maker with pods is an extra step up that most hotels in the same price range dont have.

Breakfast good and ready on time.

The clean mess the quietness and the professional way they run the business of the Motel Zero

The clean mess the quietness and the professional way they run the business of the Motel Zero

Cathy

Bed and pillow were so comfy. Parking was easy. Breakfast was substantial. Will definitely be back!

close to place where meetings were held. tv service went out…went down to front desk to report the issue…was told by the night auditor that she would send someone to look at the tv….no one came.

close to place where meetings were held. tv service went out…went down to front desk to report the issue…was told by the night auditor that she would send someone to look at the tv….no one came.

Just Smart TV better, just plus

Bad

Nice area On our first night somebody is yelling and it’s loud but it calm down.

Nice area On our first night somebody is yelling and it’s loud but it calm down.

My first room smelled like cat urine and when I was moved to a second room, the sound on the television did not work. I had to wait until the next day for it to be fixed.

Breakfast was very good.

This is my go to hotel when working in Santa Clara! Everything is wonderful at this hotel. The location is perfect, the staff is so nice and kind. Clearly the best staff I have encountered at a hotel by far. The price per night is exceptionally fair. The breakfast is fabulous. Good quality hot and cold food. The rooms are clean, updated, comfortable and roomy. The grounds were pleasant and the parking was great. They don't charge for parking which is an added plus. I highly recommend this hotel!

Nice modern room with good amenities and large TV. Above average breakfast choices with 6-10 AM time window. Would prefer shower rather than shower over tub. Would definitely stay there again and recommend to others.

Exceptional

Old bulding

Good

Clean rooms, nice helpful staff, nice pool, good breakfast, comfortable bed and nice bathroom and amenities.

I don't like how they take $200 off your bank card for incidentals and then you don't get it back for a week

Breakfast can change certain days or have more hot food variety. Overall good

Superb

hostess was extremely kind and attentive. continental breakfast was delicious and had a variety of options N/A

hostess was extremely kind and attentive. continental breakfast was delicious and had a variety of options N/A

Exceptional

Superb

I would stay here again.

The room was clean

Good location close to restaurants, city center and amenities. , Parking space and good breakfast. Ground floor rooms a bit noisy at times.

Spacious rooms, great breakfast, parking space. Good location to visit Santa Clara and surroundings. Ground floor rooms but noisy and no curtains to let some light in, only shutters.

Very good

Exceptional

The room was clean and the staff were very nice.

Good

The staff in front desk was really rude. They charge a $200 deposit for any incidents after they refund your money back within FIFTEEN DAYS. Could never and will never book with this hotel company EVER. Had the worst experience. If anyone is in the area or looking to book I suggest looking somewhere else or renting an air bnb

Cleanliness and great location. And awesome breakfast. I dont like the fact that i still 2weeks later haven't received my deposit of $200

The workspace was fine. Did not visit pool area.

Clean room and bathroom. Quiet area. And, the breakfast provided had quite a few good options.

Clean, quite, even though my room faced El Camino. Breakfast was plentiful.

Yes

Will stay again at this hotel

Spacious and clean, and the staff are nice as well.

Spacious and clean, and the staff are nice as well.

Nice, clean and quiet. Good breakfast choices

Nice, clean and quiet. Good breakfast choices

Great Place

Great Place

The hotel was very clean and well-maintained, and the location was extremely convenient for everything I needed. The staff was friendly and helpful throughout my stay, which made the experience even better. Overall, I had a great stay and would definitely recommend it.

The hotel was very clean and well-maintained, and the location was extremely convenient for everything I needed. The staff was friendly and helpful throughout my stay, which made the experience even better. Overall, I had a great stay and would definitely recommend it.

The sheets were not cleaned, the trash was not picked up from last 2 days, I suspect bed bugs as I felt things were creaping upder the sheets. Also, there was some noise from outside through out the night.

The sheets were not cleaned, the trash was not picked up from last 2 days, I suspect bed bugs as I felt things were creaping upder the sheets. Also, there was some noise from outside through out the night.

The room is very clean and comfortable. And the staffs are super friendly and helpful.

The room is very clean and comfortable. And the staffs are super friendly and helpful.

- Very clean - Good location - Big parking lot - Nice breakfast - The bed is a little noisy - The refrigerator is too cold! Make my food frozen

Room is clean & roomy - Bed mattress is not that comfy. The shower bath curtain by itself was not good enough to prevent/block water from splashing all over the entire bathroom

Room is clean & roomy - Bed mattress is not that comfy. The shower bath curtain by itself was not good enough to prevent/block water from splashing all over the entire bathroom

The pillows are horrible i woke up with neck pain.No support

The pillows are horrible i woke up with neck pain.No support

Location is good, parking available, breakfast is decent

I needed to adjust my travel dates due to work and contacted Expedia, who said they would request the change and ask the hotel to waive the penalty. A few days later, I was told the request was denied. My Expedia app still showed the original dates, so I traveled as planned. When I arrived, I was told my reservation had actually been moved to the new dates I had requested. I was never informed of this change. The front desk staff member was rude and told me I needed to find another place to stay. I was already running late for a meeting and had to scramble to book another hotel for the night. During my stay, the fuse in our room blew while we were microwaving food and watching TV. The same staff member said he would check and call maintenance. After 20 minutes with no update, my boyfriend went downstairs and was told maintenance could not come that night. We would not have known this if we had not followed up ourselves. We were moved to another room but experienced more issues there as well. Overall, the lack of communication and poor customer service made this a very unpleasant stay. We will not be returning.

I needed to adjust my travel dates due to work and contacted Expedia, who said they would request the change and ask the hotel to waive the penalty. A few days later, I was told the request was denied. My Expedia app still showed the original dates, so I traveled as planned. When I arrived, I was told my reservation had actually been moved to the new dates I had requested. I was never informed of this change. The front desk staff member was rude and told me I needed to find another place to stay. I was already running late for a meeting and had to scramble to book another hotel for the night. During my stay, the fuse in our room blew while we were microwaving food and watching TV. The same staff member said he would check and call maintenance. After 20 minutes with no update, my boyfriend went downstairs and was told maintenance could not come that night. We would not have known this if we had not followed up ourselves. We were moved to another room but experienced more issues there as well. Overall, the lack of communication and poor customer service made this a very unpleasant stay. We will not be returning.

Staff was nice, rooms are pretty spacious and very clean. Towels and sheets are clean as well

Staff was nice, rooms are pretty spacious and very clean. Towels and sheets are clean as well

Great

Great

Very clean.

Very clean.

Very old building. My room had water leaks and had to switch rooms in middle of stay. Cleanliness just ok - lots of drain flies

First room the tv didn’t work, the guy at the front desk moved me to a different room and all is good

First room the tv didn’t work, the guy at the front desk moved me to a different room and all is good

I wish the prices were not as so expensive.

Everything was wonderful at this hotel. The location was perfect, the staff is so nice and kind. Clearly the best staff I have encountered at a hotel by far. The price per night is exceptionally fair. The breakfast is fabulous. Good quality hot and cold food. The rooms are clear, updated, comfortable and roomy. The grounds were pleasant and the parking was great. They don't charge for parking which is an added plus. I highly recommend this hotel!

Everything was wonderful at this hotel. The location was perfect, the staff is so nice and kind. Clearly the best staff I have encountered at a hotel by far. The price per night is exceptionally fair. The breakfast is fabulous. Good quality hot and cold food. The rooms are clear, updated, comfortable and roomy. The grounds were pleasant and the parking was great. They don't charge for parking which is an added plus. I highly recommend this hotel!

Breakfast was mediocre. With all goods packed to plastic wrap,, an no variety.

The location to what we needed. They gave us a key to a room that was already in use. We opened the door and saw all their stuff. Luckily we saw nothing else because they were not in the room. We slept with the lock on and a desk chair against the door in the new room we got. They offered no upgrade or discounts for such a huge error.

Great staff!

Great staff!

Location, rooms were clean.

Location, rooms were clean.

Clean Room

Clean Room

I appreciate the smoke free facility, however some people don’t adhere to that policy and unfortunately I have to smell marijuana in my room.

The room was noisy with the street noice and the homeless guy.

The room was noisy with the street noice and the homeless guy.

Upstairs rooms wreaks of mold in the bathroom.

Upstairs rooms wreaks of mold in the bathroom.

Breakfast

When I checked in, the night desk clerk asked if I needed “room service”. It wasn’t until later that I discovered he meant housekeeping. The room had a single hand towel, no bath towels and no shower curtain. The phone in the room did not work. The only saving grace was the day desk clerk who was helpful and customer oriented.

When I checked in, the night desk clerk asked if I needed “room service”. It wasn’t until later that I discovered he meant housekeeping. The room had a single hand towel, no bath towels and no shower curtain. The phone in the room did not work. The only saving grace was the day desk clerk who was helpful and customer oriented.

Clean, friendly, polite.

Clean, friendly, polite.

Property is very clean, great location, close to NVidia, AMD, Whole Foods.

Property is very clean, great location, close to NVidia, AMD, Whole Foods.

The bathroom was nice, too Great breakfast Nice receptionist A guest smoked in the parking lot. In front of my room. Informed the guests not to smoke in the parking lot when they check in.

Didn’t see a hot tub…?

Didn’t see a hot tub…?

We arrived at 10 pm and the room is still the same when we left in the morning, the male receptionist is so nice to bring some new towels and soap. Receptionist did not relay our message.

We arrived at 10 pm and the room is still the same when we left in the morning, the male receptionist is so nice to bring some new towels and soap. Receptionist did not relay our message.

Close walk to shopping centers like Target and Marshalls. Also close by are various casual restaurants. A sizeable park across the street to relax in. An art museum up the road. The Laundry room behind the pool is coin operated with no coin exchange or detergent available, felt pointless. If the room is on the first foor, expect car lights shining through the shutters.

Location

Room very clean. Staff courteous. Like the omelettes for reakfast.

Room very clean. Staff courteous. Like the omelettes for reakfast.

Staff was really great.

Staff was really great.

Quiet, clean room, ample parking

Quiet, clean room, ample parking

Bathroom was clean, plenty of towels and those were clean as well, that is always a plus! The sink was on the outside of the bathroom, good thing I was by myself or my wife would have woken up if I turned on the light. Bed was good, sheets were clean, the only thing I am hating nowadays when I travel is the small uncomfortable pillows a lot of hotels are using now. Breakfast was so-so, batter for the waffle was really thin and did not taste all that great, everything else was fine.

Bathroom was clean, plenty of towels and those were clean as well, that is always a plus! The sink was on the outside of the bathroom, good thing I was by myself or my wife would have woken up if I turned on the light. Bed was good, sheets were clean, the only thing I am hating nowadays when I travel is the small uncomfortable pillows a lot of hotels are using now. Breakfast was so-so, batter for the waffle was really thin and did not taste all that great, everything else was fine.

It is very clean and cosy

My stay of six days visiting family was overall very pleasant. There was a high standard of cleanliness in the room, breakfast area and outside on the grounds. The foyer was comfortable and welcoming. It was good to see minor repairs and updates being taken care of around the building. It seemed that there was a genuine desire to make it a good place to stay. Thank you !

My stay of six days visiting family was overall very pleasant. There was a high standard of cleanliness in the room, breakfast area and outside on the grounds. The foyer was comfortable and welcoming. It was good to see minor repairs and updates being taken care of around the building. It seemed that there was a genuine desire to make it a good place to stay. Thank you !

Wouldn’t stay here again

Wouldn’t stay here again

Clean, safe, and reasonably priced for the area. Breakfast included juices,coffee,tea,milk, waffles, fresh fruit, bagels and packaged bakery goods, power bars, cheese omelets, sausage links, microwaveable burrito and breakfast sandwich. The bed was comfortable. We were on the El Camino Road side. Traffic was not to noisy. The bathroom was small. A pool was present. A short drive to highway 101. Santana Row has a mall of restaurants in an open area which was nice. Free parking across for two hours across the street. Ten minutes from the hotel.

Clean, safe, and reasonably priced for the area. Breakfast included juices,coffee,tea,milk, waffles, fresh fruit, bagels and packaged bakery goods, power bars, cheese omelets, sausage links, microwaveable burrito and breakfast sandwich. The bed was comfortable. We were on the El Camino Road side. Traffic was not to noisy. The bathroom was small. A pool was present. A short drive to highway 101. Santana Row has a mall of restaurants in an open area which was nice. Free parking across for two hours across the street. Ten minutes from the hotel.

Room was clean. Staff is wonderful. Breakfast is 😋

Room was clean. Staff is wonderful. Breakfast is 😋

Good choices, room was comfortable

Good choices, room was comfortable

Nice and clean with a great location also the breakfast is excellent. The bed is so noisy. Even moving my body a bit while I sleep is already loud!

Personally I found the bed too hard. That was me.

Personally I found the bed too hard. That was me.

Good location & ample parking on site.

Staff was great…..nice room….quiet

Staff was great…..nice room….quiet

It was a very nice stay they even let us check in early.

It was a very nice stay they even let us check in early.

Over all good got stay. Two down side. Squeaky bed and we were on we Camino side so a bit noisy but still slept ok.

Over all good got stay. Two down side. Squeaky bed and we were on we Camino side so a bit noisy but still slept ok.

A nice hotel. Breakfast is open at 6am everyday!

A nice hotel. Breakfast is open at 6am everyday!

Had television programs. Marisol and Jazz were there to help!

Had television programs. Marisol and Jazz were there to help!

Staff was great. Rooms were clean and orderly. Breakfast was amazing! will definitely book again.

Staff was great. Rooms were clean and orderly. Breakfast was amazing! will definitely book again.

Room is very clean and comfortable. Staff is so kind and

Room is very clean and comfortable. Staff is so kind and

Nice motel. Room faced onto the parking lot, but felt safe. Breakfast was ok. Would stay there again.

Nice motel. Room faced onto the parking lot, but felt safe. Breakfast was ok. Would stay there again.

The room was quiet and comfortable. The outdoor patio on the second floor was delightful. Breakfast was ample and tasty. All questions were answered satisfactorily. Staff were friendly and attended our needs. Other guests were friendly. Proximity to Santa Clara University was advantageous.

The room was quiet and comfortable. The outdoor patio on the second floor was delightful. Breakfast was ample and tasty. All questions were answered satisfactorily. Staff were friendly and attended our needs. Other guests were friendly. Proximity to Santa Clara University was advantageous.

N a

N a

Very good experience, will stay again. Lots of parking space. Room was big and clean. Daily house keeping facility. Breakfast was good with lots of option. Wi-Fi and AC worked very good.

Very good experience, will stay again. Lots of parking space. Room was big and clean. Daily house keeping facility. Breakfast was good with lots of option. Wi-Fi and AC worked very good.

It was clean and quiet

It was clean and quiet

I stayed here for a few days and the staff were friendly and helpful. I really enjoyed my stay here and would stay here again when I come back to San Jose.

I stayed here for a few days and the staff were friendly and helpful. I really enjoyed my stay here and would stay here again when I come back to San Jose.

Motel like, but for the money in San Jose, still good choice.

Motel like, but for the money in San Jose, still good choice.

Terrible

Terrible

Weird smell in the room. Noisy from the road. Small room.

Weird smell in the room. Noisy from the road. Small room.

Good

Good

Good service. Good location

Good service. Good location

The room had an odor to it like a musty mildew, but I knew it wasn’t mildew. Just a very strange odor. Other than that everything was just fine.

The room had an odor to it like a musty mildew, but I knew it wasn’t mildew. Just a very strange odor. Other than that everything was just fine.

You can hear cars passing by and cars being locked. No noise buffer

You can hear cars passing by and cars being locked. No noise buffer

It was close to our destination, front office staff was nice and friendly

It was close to our destination, front office staff was nice and friendly

Everything was wonderful

Everything was wonderful

Property was clean and staff friendly and helpful.

Property was clean and staff friendly and helpful.

The breakfasts are perfect!

The breakfasts are perfect!

Nice quiet clean property

Nice quiet clean property

The rooms were not clean and there was smell coming from the bathroom, may be leaky drainage .

The rooms were not clean and there was smell coming from the bathroom, may be leaky drainage .

Great place to stay! Just a bit noisy from upstairs.

Great place to stay! Just a bit noisy from upstairs.

Excellent stay! Quiet! Slept great!

Excellent stay! Quiet! Slept great!

I spent 3 nights and I regret booking. The room was nothing close to the pictures used for advertising. The room had a strong smell. The bathroom had a permanent smell. Parking was very unorganize

I spent 3 nights and I regret booking. The room was nothing close to the pictures used for advertising. The room had a strong smell. The bathroom had a permanent smell. Parking was very unorganize

Great property. Clean and safe.

Great property. Clean and safe.

We had a wonderful one week stay. Excellent staff with great service. Location is great with ample amount of parking. We will definitely come back again when visiting my family in San Jose

We had a wonderful one week stay. Excellent staff with great service. Location is great with ample amount of parking. We will definitely come back again when visiting my family in San Jose

BE WARNED THEY CHARGE YOU 200 bucks that is supposed to be refunded but it’s up to you to make sure of that

BE WARNED THEY CHARGE YOU 200 bucks that is supposed to be refunded but it’s up to you to make sure of that

Dislike: Bed base was a sheet metal wrap around that make noise and echo noise when my feet hitting the frame. Note sure why the facility chose this material that might cause pain if guest hit it harder. Bed sheets were older and had existing stain. Bath towels were mixed of old and new. Continental breakfast had one waffle maker that takes 2.5 min. Guests lined up in queue. Adding a second maker might be best. Coffee quality could be better. Overall, I would like to grade 4.5 star for the experience.

Dislike: Bed base was a sheet metal wrap around that make noise and echo noise when my feet hitting the frame. Note sure why the facility chose this material that might cause pain if guest hit it harder. Bed sheets were older and had existing stain. Bath towels were mixed of old and new. Continental breakfast had one waffle maker that takes 2.5 min. Guests lined up in queue. Adding a second maker might be best. Coffee quality could be better. Overall, I would like to grade 4.5 star for the experience.

Nic

Nic

It was great!!!

It was great!!!

Beds were comfy and the rooms clean. Breakfast area and lobby clean and staff were friendly.

Beds were comfy and the rooms clean. Breakfast area and lobby clean and staff were friendly.

Complimentary breakfast was good and there are many dining and shopping options. Highly recommended

Complimentary breakfast was good and there are many dining and shopping options. Highly recommended

Shower head was dated and needed to be fixed. Room has an extremely weird smell.

Shower head was dated and needed to be fixed. Room has an extremely weird smell.

Not very clean

Not very clean

Terrific.

Terrific.

Property and room was updated and clean. Staff was very friendly and accommodating. Would definitively stay again. Right across from the police department so safety is not an issue.

Property and room was updated and clean. Staff was very friendly and accommodating. Would definitively stay again. Right across from the police department so safety is not an issue.

Breakfast was amazing. Room had a very musty smell. I wanted to open the window in the bathroom, but it was so caked with dirt I couldn’t bring myself to touch it. The rest of the room was mostly clean. Walls and ceiling are very thin. Don’t plan on sleeping much if you are a light sleeper.

Breakfast was amazing. Room had a very musty smell. I wanted to open the window in the bathroom, but it was so caked with dirt I couldn’t bring myself to touch it. The rest of the room was mostly clean. Walls and ceiling are very thin. Don’t plan on sleeping much if you are a light sleeper.

I enjoyed my stay.

Spiders in the room and roaches throughout the property.

Bed was comfortable.

Simple stay, but clean and easy to stay at.

Good

Stayed for work for a week.Good breakfast.Nice pool.Kind staff.

The staff were friendly. The tv didn't work well (the picture was less thana quarter the sizeof the screen) and the bath towels were terrible - stained, small and very old. The shower had calcium build up so the water flow was somewhat blocked. The guests above us stomped about afyer midnight, but that's not the fault of the hotel.

Good service and value

Our only concern was with the noise from the parking lot, construction workers leaving early and letting their trucks run for 30 minutes. Friendly staff.

Generally speaking, the hotel is clean and quiet.

Good midrange motel exceptionally convenient to SJC. Clean, comfortable and quiet. Free parking and basic breakfast included. Pool onsite would be nice in hot westher

Easy to access and in a good area.

Nice and clean. Fairly recently updated rooms. No carpet which is a huge plus.

Great customer service. Shopping and food just down the road. Near airport.

Friendly staff, delicious breakfast, clean and safe room. Quiet. 😃

The rooms are really rundown and the place is understaffed. There is no manager on duty and no one else available. The first room #4 I was the key pad on the door didn't work, after them giving me 3 different keys to try again, it only opened with the Master Key. The second room #5 they gave me the air conditioning stopped working in the middle of the night and there were no screens on the windows. It was hot, and loud and noisy without the air on. The next night I requested help with the air conditioning to see if they could show me how it works but they said they couldn't do anything about it because there was no one else but the front desk person. The night staff person was lovely but couldn't leave her post to help so she changed my room. I changed rooms ( which was a hassle) but the bathtub didn't drain. . The day staff person should not be in the hospitality business. She has an attitude and does not know how to effectively handle issues that arise. She was unkind and not helpful at all. I have asked for a refund.

the vibe was weird when I checked in

I had a terrible experience at this hotel. I checked in around 6 PM, and shortly after, my daughter and I went out for dinner. When we returned, I realized that the door to our room wasn’t locking properly, leaving our room completely accessible to anyone from the street. Concerned for our safety, I immediately informed the front desk. The response I got was that "someone would probably come to fix it," and I was told to wait inside the room. Feeling unsafe, I had to call a friend to stay with us while we waited. It took five hours—until 11 PM—for someone to finally arrive and attempt to fix the lock. At that point, I was completely exhausted, so I was relieved when it seemed like the issue was resolved. However, at 5 AM, when my friend left, I realized that the door lock was once again not working. I was supposed to check out at 11 AM, but due to the security risk and my tight schedule, I had no choice but to pack up all my belongings, load them into my car, and check out at 7 AM. I informed the front desk again, but at that point, my frustration had already peaked. This experience was completely unacceptable. A properly functioning door lock is a basic expectation at any hotel. The lack of urgency in addressing such a serious security concern left me feeling unsafe the entire night. I will not be returning to this hotel, and I would strongly advise others to think twice before staying here.

No variety of breakfast

Good value for the money. Plumping in the shower was suspect.

Hotel is so close to the San Jise Airport and convenient to anywhere you're traveling in the Silicone Valley

Given all of this, i would stay here again as it was a quiet place to rest.

Very good!

Very kind staffs and good services with good environment.

The clean nest

Thank you…

Bed was too firm for my liking.

Gu

Great stay, the staff is super nice and friendly, very nice rooms cool pool, this place offers free parking and complimentary breakfast in my opinion best stay in the area for the money

Close to everything I need to be at.

The breakfast food was delicious

Amazing experience

Fast and friendly check in. Room and property very clean. Cute pool area. Fitness room and fully stocked vending machines.

No hot tub

Room had a couple of crawlers that had to be smashed. And not spiders.

Good choice. Convenient and clean.

Accessible room great, spacious, loved sofa. Needs hooks or towel racks in bathroom breakfast great!

Do our later flight, I asked to stay in our room until 5pm, I was told this was considered another day, I paid for the additional day,no problem, at I was called and told that we would have to move

Thank you, Steve M

Thanks for a good breakfast selections both hot and cold options. Offer daily housekeeping and plenty of parking space for SUV and truck. Bus stop is in front of hotel.

Close to many restaurants and stores

This hotel has been so far the best. Nice rooms clean, very nice layout. The front desk people the kitchen staff and cleaning staff are all professionals. Fantastic customer service all of them. Definitely my Hotel for ever when i go see my 49ers play.

Welcomed by Excellent staff

Nice staff, good price and equipment

Staff was very friendly room ,facilities,location perfect for our needs.

Great location, close to many dining options. The kids had a blast swimming in the pool. Very family friendly. Nice breakfast.

Room was spacious and clean, but one light in the bathroom wasn't working. Had to use the one that activated the noisy fan. Also, the hum of the refrigerator was irritating. Had to turn it off.

Breakfast could have been a variety of different foods daily as we kind of got sick of having the same thing for seven days in a row. And the pool towels were never filled. Over all a nice area and friendly staff.

Staff members were professional and kind.

The linens and sheets were gross looking, both comforters had blood stains on them, sheets were stained with dark stains which made us not even want to get into the beds, the wall next to one of the beds was gray with foot prints, so so dirty, and towels were stained with dark stains as well. The room was small but well furnished and decor was nice and everything else was clean besides the linens, bedding and wall. One of the windows didn’t open and we had issues with turning the TV on but when i called the office they immediately came to our room to program the remote and it was fine after that. No elevator was at all close to our room but luckily we were able and agile enough to get all of our stuff to the room. It was quiet and lots of amenities. Overall it was ok but I’d probably Look to stay elsewhere next time we are in that area!

Excellent service, comfortable room, terrific breakfast with omelets.

Front desk employees were cordial and efficient.

I love the room setup and was really quiet.

Easy check in, clean room!

was quiet, clean and fresh. The breakfast was disappointing at best, inedible actually. Coffee was just weird tasting, like the eggs and what they called sausage. It was very kind of them to get up so early and prepare it, but dont count on eating it

I really enjoyed my stay at this Best Western. The rooms were clean, and the bed was extremely comfortable, which is very important to me. Also parking was free and there was plenty of parking for cars. I can also say that the staff was very friendly and helpful! I will definitely stay in this hotel again, and I highly recommend it.

good logistic

It was a great stay except the upper patio area had cigarettes butts all over

Room was ok, bathroom little small, but staff was great!

The breakfast is good. I stayed 7 days and ate breakfast every morning.