Holiday Inn Express & Suites Denton - Sanger by IHG

Close to the school

I don't remember the name of the gentleman at the desk, but he asked how long I was staying with them. I said I woukd be leaving in the morning. He asked me what time my flight was and I told him 10:20. He informed me to not leave after 7 or I could miss my flight due to the morning traffic. He saved me from missing my flight and I appreciate the friendliness and information.

The walk in shower is horrible! Water gets all over the bathroom floor.

Hotel was very clean. Only complaint would be the air. It didn't seem to keep the temp as set and the fan would not stay.

The hot water in my room did not work unless I went to the front desk and asked them to address it. There was also no coffee maker in the room, and I had to request one from the front desk, where it was handed to me in a plastic bag. Cleanliness was another major issue. The bathroom had clearly not been cleaned properly, as there was urine on the floor near the toilet. Customer service was also disappointing. Each time I approached the front desk, I had to ring the bell because the employee was around the corner on his phone. Overall, this was not the friendly, stress-free, and comfortable experience I have come to expect from Holiday Inn stays.

check in staff was not very welcoming and we would have liked for extra toilet paper to be delivered to the room since extra rolls were not provided in the bathroom. we had to go downstairs to pick up an extra roll and also extra towels.

Our room and hotel was very clean!

The hotel itself was nice and the staff was friendly. Our only complaint was that our room did not come with blackout curtains, only the shades, so at 6:30 in the morning the room was full of sunlight, waking us both up when we were really looking forward to sleeping in a bit.

Loved the location, right off the highway. Had no issues and the breakfast was nice.

I had no problems with the cleanliness or the staff. What I had a problem with was that there was no hot water in order to take a shower. Another customer was at the counter complaining that they had no hot water either. When I asked for a partial refund due to the fact that I had to take a cold shower when the temperature outside was 46° I was told that since I had booked through a third-party that they could not do that.

😁

Room was clean and comfortable. Bed was a little firm, but that seems to be nearly all smaller hotels. Didn’t have time to grab any of the breakfast, but it looked like there was quite a few options.

Service was horrible

We had a late checkin,1030PM. Wasn’t expecting a $50 security deposit with refund 3-5 days in order to get room. This has been a 1500 mile trip and our third stay at HI.. first one to ask for security deposit.

Room was spotless

A very nice hotel room at a good price. Enjoyed the stay! Very clean & new decor.

Spacious, clean, and updated room.

Nice clean room and had a lot of parking

Very clean room, attentive staff, well kept overall.

Yes everything was great. Staff was friendly. It was very pleased . I hadn’t planned on staying but there was a winter d st turn with snow and ice. Great place to hunker down from the storm .

Great breakfast. Clean rooms

Courteous staff and great accomodations!

Guy in the front

Didn’t eat breakfast

The road construction made it inconvenient to get to. The breakfast was excellent especially for a hotel breakfast!

Hotel was clean. Staff was great!!! Even let us know we left our jackets behind when they cleaned the room after our stay. Would definitely recommend.

Yes and good

Check in was easy, our room was immaculate, everything was stocked to perfection. Quiet neighbors. We enjoyed our 1 night stay very much, will be back!

The hotel is new and the staff are professional and nice.

Yes

Clean and quiet

Your computer program put the wrong date and your call center said they were unable to correct it.

We left too early to have breakfast. Staff was very friendly and helpful, room was clean and comfortable.

My point is the staff was not helpful, did not offer any help to bring ice until I begged very uninterested desk girl who claimed she was the only attendant and I could call a manager in the morning. The motel needs staff customer service training too. Still hurting days later and was not compensated of my room, brought a free breakfast or cared about at all! I feel this Sanger motel is just about money grubbing!

Very nice, no complaints

We didn’t eat breakfast

Exceptional

Clean room staff friendly

Place was amazingly clean, workers were super friendly.

Super clean- great value

Yes-yes/ window shades are broken in my room 301! And ya want a 50$ deposit for damaged stuff they don’t fix

Easy to get too. It was nice and ckean. Desk service was horrible. I reserved a room through booking.com on Tuesday for our stay on that Saturday. Once we arrived that Saturday night around 8:30pm, we were told our reservation had been cancelled due to my credit card not going through. They said they called me and left a voicemail but I never received a call. I didn’t have to pay until I arrived that day of checking in. Now the same credit card I reserved with was the one I had to pay for another room that night at a higher rate because I was told they don’t like dealing with booking.com reservations. The manager refused to give me the same rate l had received when I booked through booking.com. When I told the front desk lady I would submit a review on how I was treated, she responded that If I was going to give them a bad review I could go stay at another hotel. Very unprofessional. This is the first time I have ever given a bad review to Holiday Day Inn. I’ve never experienced something like this before at any hotel. I hope this situation is looked into before this happens to someone else.

Easy to get too. It was nice and ckean. Desk service was horrible. I reserved a room through booking.com on Tuesday for our stay on that Saturday. Once we arrived that Saturday night around 8:30pm, we were told our reservation had been cancelled due to my credit card not going through. They said they called me and left a voicemail but I never received a call. I didn’t have to pay until I arrived that day of checking in. Now the same credit card I reserved with was the one I had to pay for another room that night at a higher rate because I was told they don’t like dealing with booking.com reservations. The manager refused to give me the same rate l had received when I booked through booking.com. When I told the front desk lady I would submit a review on how I was treated, she responded that If I was going to give them a bad review I could go stay at another hotel. Very unprofessional. This is the first time I have ever given a bad review to Holiday Day Inn. I’ve never experienced something like this before at any hotel. I hope this situation is looked into before this happens to someone else.

Property was everything we expected

Property very clean. Well maintained Nothing

Property very clean. Well maintained Nothing

Clean room . Good bench to open 2 suitcases!! Nice staff.

Very good

Superb

Lots of construction in the area

Clean room, great staff, breakfast was great.

Clean room, great staff and very clean!!

Staff was freindly and very helpful. My thermostat did not work in my room and when i told the staff, the immediately apologized and gave me a new room. There is a fuzzy taco, pizza hut and jack n the box within 200 feet of the hotel. Breakfast was good. They served powdered eggs, sausage patties and links, biscuits and gravy and cinnamon rolls. Not bad for a free breakfast. I would say it was a pretty good stay.

Exceptional

Construction made it difficult to find using the GPS.

The facility appears to be new. The free breakfast was above expectations. Construction made it difficult to find using the GPS.

Great place

it was nice staff was friendly water was way to expensive!!!

Was very nice and clean!

First off the over all stay was decent. Not worth the price but the comfort of the bed and how well the place smelled makes a huge difference. But, the breakfast was not good. The pancake maker didn’t work, the gravy was gloopy. Out room was out of soap. And the front desk lady told us “We” needed to tell the cleaning lady when she comes by the next day and gave us just a tiny bar of soap. The wrong kind. All the tile in the room were cracked and our window shade was literally standing in the corner of the room not useable. The price of the hotels these days we should have soap, shades and a good breakfast.

Nice and clean

The room smelled like sewer. They didn't address the issue so we checked out a day early. Couldn't stand the sewer smell.

Exceptional

The rooms are always clean

Great experience.

Hallway was humid and hot? The air conditioning did not keep room cold! Rooms very humidity and smelled moldy!

Clean room, nice large shower, good breakfast, road contstruction on frontage road of I-35 was messy mid-July 2025.

Hotel was fantastic except they told me I couldn't drink the water how bad it was. Everything else was perfect

Great facilities

Great place 10/10

Water filters in the fitness center indicated that they needed to be changed.

Everything was on point

Really nice staff, always ready to help.

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We stayed for 3 days and felt at home. It was clean and had a great breakfast!!

I have stayed here on a few occasions while in town for work. It is very clean, comfortable and great customer service.

Everything was great, I highly recommend this hotel

Very good. Will stay again.

The first room was disgustingly dirty. I took pictures on the carpet that had food stains and who know what other type of stains on it. There was food crumbs by bed base, the bathtub had hair in it; Before I noticed the stains on the carpet, I cleaned the wall by the window and chair as it had what seemed to be food stains on it. The room had a very bad odor. After the front desk saw the pictures, they did move us to another room, but I still was uncomfortable as the first room was so dirty I didn't feel clean; If I would have had time I would have asked to cancel the reservation and gone to another hotel. Needless to say, I will never stay at this hotel again and will think twice before stating at this chain anymore.

Clean and quiet

So far so good have not had and issue

The people

Overall great stay

Neat and clean

The stay was nice, the breakfast was hot and fresh. Staff was very helpful. Didn’t get much room service, but was still overall a great stay

Great facilities, everything was in good condition and friendly staff.

Great stay. The woman at the front desk was friendly and helpful. Breakfast was good. The room and bed were comfortable.

I was locked out of my room the second day after paying for 2 days. After going back to the rude front desk I was given a key. After entering my room, then the tv would not work. Called the front desk & she said it would be the next day before it could be fixed.

I came to Texas to visit my daughter that is at school at UNT. The price was so reasonable compared to anything around the college and the drive was super quick. I will be staying here again.

Nice place

Right off the highway, so bring ear plugs, but felt safe and rested well. Very clean

Great for family events

Great as usual

Good price, breakfast at 6:00 handy for early travelers.

Great place

A lot noise and front desk like they don’t want to work

Absolutely the worst traffic noise I have ever experienced, and it extended throughout the night

Great as always!!

Very good

Clean confortable

Staff was very friendly.

Nice and clean

They where great

Negative…close to highway so road noise…occasional train. Minor…no waffle machine and pancake machine was inoperative.

Everything was great

The staff was great and attentive, especially Jennyfer. The property was equipped with lots of toiletries and amenities. Complimentary breakfast was the cherry on top

Check when I checked in that’s the person to compliment also go to Dairy Queen and steal the girl being the counter

We liked the discount we received by booking with Expedia.. Another reason we chose to stay Holiday Inn Express 7 different locations across Texas on our week long trip was that they include a tasty breakfast, saving us even more money. Good job!

It is one of the best options in the area.

The rooms and property are clean and pretty new but our room in the 4rd floor smelled like a public restroom

We stayed here the night of the 4th not the 3rd. Did we get doubled booked?

Clean

Excelente place to stay , Nice clean room …

Easy access to Interstate

shower pressure was really low and water was barely warm enough to shower in. No coffee makers in room- have to go downstairs to get coffee, and TV remotes not in rooms- have to go to front desk to get remote. no toiletries in room either.

Hotel was clean and well kept. Breakfast was really good. Staff was friendly.

Construction around hotel was confusing but hotel was awesome.

Comfortable bed. Staff very pleasant.

It was a good relaxing stay, hotel was clean and service was good. The drain in the shower was slow.

Very clean and staff was nice

The shower curtain was dirty and smelly.

Okay

It was great

Location was hard to get to due to area construction. Staff was confused I was there despite a reservation. Bathroom light was burnt out & never fixed during my stay. Building was new and mostly still beautiful.

Very clean and very well kept. Rooms smelled nice and clean. Comfy bed.

We had a great stay. Hotel was clean and in good condition

Everything you need is walking distance

Everything good

Excellent, clean and easy check in. The check in clerk was very kind and helpful

Everything was amazing. I love it.

Lots of tactic noise

Newer hitel..slightly off the beaten path.. served our needs.

Some repairs need to be done to the rooms from wear and Tare. Water pressure was weak and did not get very hot. Not enough breakfast for alll guests.

Great hotel. Very clean and up to date. Maid service was great too. Comfortable bed. Highly recommend.

Easy in and out , Great service , Clean and a good breakfast included . There’s also many food choices around the hotel .

Appreciated a clean room and clean hotel overall. Comfortable.

Beds were comfortable and we slept well. Walls were thinner than other places. We could hear other bathrooms when we weee in the bathroom. The food was standard hotel food, and was not attended by staff.

No, very good.

The room wasn’t ready for our 4 pm check in. We arrived at 4:35 and the front desk staff told us it would be 20 min for our room. It hadn’t been cleaned yet. After the 2 nd time of the front desk staff telling us there wasn’t anything they could do I had to ask for the manager. He should have showed up earlier and they should have had a plan in place to accommodate customers as they showed up. After about 20 -25 min I asked for the 2nd time for a different room. They finally agreed. That should have happened immediately. Staff was genuinely nice but made us late for a wedding. When spending close to $200 dollars per night you would think they would have been better prepared.

Will not stay here again. When we checked in the lady in front of us said her room was not clean. The desk clerk said “is it where we can just vacuum it up?” No apologies or nothing. We check in and the price my card was charged was not to online rate. The rate charged on the paper was different from both rates. The girls working the desk were clueless and worse than that they did not care. Beds are very uncomfortable and overall the hotel was very blah.

enjoyed my stay

Staff wasn't very friendly at all! Our original room on the 5th floor, once we entered the bed wasn't made up & the room smelled like boo boo! Awful smell! I wanted a refund and go somewhere like, but I didn't feel like arguing with anyone from a long drive. Just awful!

It’s a bit of a pain to get to the hotel because of all the ongoing road construction in the area. But I will put up with that since everything else about the hotel is top Notch.

Na

I hate to give this property an average rating. Check in was easy. The front desk agent was warm and friendly. The lobby was very nice and clean. My room was spacious and the bed and pillows were comfortable. The fitness center had everything that I needed for a work out. Although I only peered at the pool from the fitness center, It appeared to be clean. I did not have the breakfast so I cannot comment on that. It was a convenient location. There are 4-6 fast food type restaurants close by but not sure of more than that. I was in town for work so I did not have a chance to shop but its so close to the city of Denton that I'm sure there are options there. I gave the hotel and average rating because the road noise was so loud all night. I sleep with rain sounds but I could hear the road noise over that. I would stay here again if I was guaranteed a room that was quieter.

Very clean & comfortable, nice big rooms and the staff were very pleasant and efficient.

Super nice and clean and beautiful breakfast.

Reserved a king room but when I checked in at 1am was told that there were no king rooms available and t

It was Close to the interstate.

Lots of road construction around the property. The swimming pool is small and gets crowded quickly. It’s right off the interstate which gets noisy. Several restaurants are within walking distance which is nice and convenient. Rooms are average.

Yrs

I travel a lot and this was an extremely nice hotel with excellent breakfast. Quiet and well maintained

The property is very clean and seems to be new. Just a recommendation to improve customer service. The staff doesn't seem to be very well trained.

Ac did not work, they gave me 2 queen size beds instead of a king I asked about it they said there is nothing they can do.

The pool was disgusting

It was clean

No