Springhill Suites by Marriott Orlando North/Sanford

The property was well maintained. The area around the property was clean, safe and near restaurants. The room was nice and the bed was comfortable.

Poor

2nd time staying at this hotel. It's an excellent option close to SFB airport. Breakfast could be until 10am, but everything was fresh and nice. Comfy beds.

Very good

Good

Freindly staff

Exceptional

Had to catch an early flight. Did not stay long. Everyone friendly.

Pleasant

There were workers going in and out with building supplies so I assume it's under repair/renovation. Bed was good. shower was terrible. It's old and worn. Breakfast was good. .

Superb

Noisy construction !!! Noisy construction !!! Did not feel safe!!!

Very welcoming atmosphere Nothing

Noisy construction !!! Did not feel safe!!!

Front Desk Employees were the best. A special shout out to Imran Peera. He was fantastic. Always ready to take care of our needs with a smile. Nothing

Front Desk Employees were the best. A special shout out to Imran Peera. He was fantastic. Always ready to take care of our needs with a smile. Nothing

Very welcoming atmosphere Nothing

just ok fresh fruit bananas were rotten

just ok fresh fruit bananas were rotten

Nothing but the FREE parking! Construction EVERYDAY at the hotel... noise all hours of day and night... moved room from above the construction to below it... how stupid... MOLD IN THE BATHROOM... Never stay there again!

Passable

Construction EVERYDAY at the hotel... noise all hours of day and night... moved room from above the construction to below it... how stupid... MOLD IN THE BATHROOM... Never stay there again!

Hotel going through renovations. Much needed updates. Otherwise, excellent location and staff.

Less friendly crew

Below average.

Very good

Very good

Newly remodeled, very clean and friendly

Newly remodeled, very clean and friendly

Exceptional

Everything was awesome stay

Great location for shopping, gas stations close to auto train.

Breakfast was good but the room needs updating! Large and clean but old and very tired!

Towels could have been changed every day. I had to go to the office to collect new towel.

Breakfast was awesome & location was good too for my preference. Towels could have been changed every day. I had to go to the office to collect new towel.

The staff and accommodations were wonderful. All was super

The staff and accommodations were wonderful. All was super

Yes

Exceptional

Beds were comfy . The rooms need to be refreshed

Needs an update. No towels available for pool. Room for a very dark with an awkward layout.

Seemed like the whole place was in the midst of renovation.

The swing bar lock was missing but otherwise the stay was pleasant.

Tub was slow at draining.

Great all around

Excellent breakfast. Very nice staff in the breakfast area. Hard workers!

Nice room for a one night stay. No hairdryer in the room.

Check in was easy and desk clerk was extremely nice.

Staff was very friendly. No negative experiences.

Nice staff. Excellent management and customer service!!!

Nice staff. Excellent management and customer service!!!

Nothing

Room Very clean. Staff was Great. Everything we needed. Thanks

Room Very clean. Staff was Great. Everything we needed. Thanks

Everything!

Good Poor Wi Fi

The exterior, parking, staff Hammering early in the morning, bad pillows, breakfast was not great

Friendliest staff ever. They were so caring and ensured we had all we needed for our stay. The hallway had a slight odor but that was the only thing.

Very good communication with the manager and staff

Very good and clean! Tv location

A hair dryer in the bathroom area would have been nice since I did not travel with one. I did a late check in. The woman at the front desk was VERY helpful. I was doing an early 4:00 checkout. She said there would be coffee and a banana ready for me. She also deserves a big Kudos. I will stay at your hotel again if the need arises.

Clean room, easy and quick check in and a very nice free breakfast,

Clean room, easy and quick check in and a very nice free breakfast,

We loved the view of the water with the sunrise from our hotel room window and it was a great price point . The hotel was under some cosmetic updates but it didn’t interfere with our stay . Very satisfied

We loved the view of the water with the sunrise from our hotel room window and it was a great price point . The hotel was under some cosmetic updates but it didn’t interfere with our stay . Very satisfied

Clean, nice breakfast, friendly staff

Clean, nice breakfast, friendly staff

The staff was great. Hotel was very conveniently located for the things we were doing in the area. Our room fit our family of 5 and was clean. The a.c in the room was loud and some things in the room should be updated or replaced, like the pull out couch mattress. Breakfast had a great selection, I really appreciated the breakfast availability (times) and check out times. Overall would stay again.

The staff was great. Hotel was very conveniently located for the things we were doing in the area. Our room fit our family of 5 and was clean. The a.c in the room was loud and some things in the room should be updated or replaced, like the pull out couch mattress. Breakfast had a great selection, I really appreciated the breakfast availability (times) and check out times. Overall would stay again.

Yes

Yes

Front desk was very accommodating. We checked in very late and had to leave just after breakfast began. Staff made sure we had something to eat for our trip to the airport!!

Front desk was very accommodating. We checked in very late and had to leave just after breakfast began. Staff made sure we had something to eat for our trip to the airport!!

Was able to check in an hour early

Was able to check in an hour early

Room was spotless. Everyting was good during my stay.

Room was spotless. Everyting was good during my stay.

Your app was misleading!!! And after I booked the room I realized it was 50 miles away from our location! Refund my MONEY!!!

Your app was misleading!!! And after I booked the room I realized it was 50 miles away from our location! Refund my MONEY!!!

We were very impressed with Ayanna S. She was helpful, kind, good communicator, and really made every effort to ensure a great stay with your Hotel.

We were very impressed with Ayanna S. She was helpful, kind, good communicator, and really made every effort to ensure a great stay with your Hotel.

The front desk staff was exceptional!

The front desk staff was exceptional!

Everything was great

Everything was great

Nice rooms, friendly and courteous staff.

Nice rooms, friendly and courteous staff.

Excellent costumer service

Excellent costumer service

The hotel had construction underway and did not inform me of this. I was disturbed by construction noise (loud pounding on the ceiling). When I asked about it, they informed me that it would be over at 5:30, but it was not over until 6 PM. This was completely unacceptable - I'm giving it an ok rating only because staff did finally move me and the room itself was adequate, if a little worn.

The hotel had construction underway and did not inform me of this. I was disturbed by construction noise (loud pounding on the ceiling). When I asked about it, they informed me that it would be over at 5:30, but it was not over until 6 PM. This was completely unacceptable - I'm giving it an ok rating only because staff did finally move me and the room itself was adequate, if a little worn.

Great place quiet and clean

Great place quiet and clean

Room was just as I expected, enjoyed my getaway.

Room was just as I expected, enjoyed my getaway.

Some lil bugs in our room. And the night desk offered us a laaaate check out of 2pm due to our crazy red eye ahead of us. But the cleaning crew tried to enter at 11am and the morning front desk was soooooo rude saying she would only allow 12pm. And acted like we were criminals for saying the previous desk offered us 2pm. No lotion. No bags in trash cans. We didn’t get the suite we reserved due to construction. Which was soooooooo loud the entire stay. But ok. Treat us like garbage on the way out. Total bummer too because the booking process and check in team was sooooooo cool. Just felt like getting kicked out after all of that. From one blonde team member.

Some lil bugs in our room. And the night desk offered us a laaaate check out of 2pm due to our crazy red eye ahead of us. But the cleaning crew tried to enter at 11am and the morning front desk was soooooo rude saying she would only allow 12pm. And acted like we were criminals for saying the previous desk offered us 2pm. No lotion. No bags in trash cans. We didn’t get the suite we reserved due to construction. Which was soooooooo loud the entire stay. But ok. Treat us like garbage on the way out. Total bummer too because the booking process and check in team was sooooooo cool. Just felt like getting kicked out after all of that. From one blonde team member.

Clean room, staff was very pleasant love the pool area.

Clean room, staff was very pleasant love the pool area.

We loved the close proximity to the shopping center as well as restaurants.

We loved the close proximity to the shopping center as well as restaurants.

It’s next to the interstate!

It’s next to the interstate!

Everything was great

Everything was great

Only stayed one night for an early flight but the room was very spacious!

Only stayed one night for an early flight but the room was very spacious!

Very quiet cleaning good food

Very quiet cleaning good food

The staff was wonderful but the room is old and very very dirty. The light switches on wall and lamps are hard to find when you walk in a dark room. The couch was full of mysterious stains where you seat. The bathtub has a bad paint job, its is stained and dirty. The dust on wall next on the right of the bed (room501) could be drawn on. The comforter was stained and the pillows deflated. The carpet sticky and only two towels in the bathroom. This is where hotels.com put me after sending me to a sold out hotel. I was exhausted and stayed but if you like clean rooms I would no recommend. Breakfast was ok.

The staff was wonderful but the room is old and very very dirty. The light switches on wall and lamps are hard to find when you walk in a dark room. The couch was full of mysterious stains where you seat. The bathtub has a bad paint job, its is stained and dirty. The dust on wall next on the right of the bed (room501) could be drawn on. The comforter was stained and the pillows deflated. The carpet sticky and only two towels in the bathroom. This is where hotels.com put me after sending me to a sold out hotel. I was exhausted and stayed but if you like clean rooms I would no recommend. Breakfast was ok.

Hotel needs major upgrades. Room was very musty smelling. Beds advertised as a queen they were fulls.

Hotel needs major upgrades. Room was very musty smelling. Beds advertised as a queen they were fulls.

Excellent service

Excellent service

The hotel was good all around but I really appreciate how the manager Ayanna went above and beyond to help me when we got to the Auto Train station and realized we left something important in the room. Very grateful for the excellent service!

The hotel was good all around but I really appreciate how the manager Ayanna went above and beyond to help me when we got to the Auto Train station and realized we left something important in the room. Very grateful for the excellent service!

The next morning, we realized we may need a little extra time. We came downstairs to find an older couple leaving with their bags. The woman working said to them “you know you guys can get late checkout and not leave til one, right? You don’t have to leave now!” They said that’s ok we are headed out. And it was our turn. We explained we were offered late check out last night and now realized we may need it and she said “sorry, nope. Too late now” very rudely. After we just heard her telling the couple leaving that they don’t have to if they don’t want to. Then my parents asked her for an extra chair for their room for medical reasons and she rudely snapped “WHAT FOR” which is not right at all. If the other man worked the whole time we would have had a pleasant stay. But I’m not sure why that woman felt the need to be nasty and treat us like we weren’t important enough.

The next morning, we realized we may need a little extra time. We came downstairs to find an older couple leaving with their bags. The woman working said to them “you know you guys can get late checkout and not leave til one, right? You don’t have to leave now!” They said that’s ok we are headed out. And it was our turn. We explained we were offered late check out last night and now realized we may need it and she said “sorry, nope. Too late now” very rudely. After we just heard her telling the couple leaving that they don’t have to if they don’t want to. Then my parents asked her for an extra chair for their room for medical reasons and she rudely snapped “WHAT FOR” which is not right at all. If the other man worked the whole time we would have had a pleasant stay. But I’m not sure why that woman felt the need to be nasty and treat us like we weren’t important enough.

Everything was great for a one-night stay. The pillows need to have more support, and the air wouldn't regulate well but overall all was good.

Everything was great for a one-night stay. The pillows need to have more support, and the air wouldn't regulate well but overall all was good.

This is just a plain, no frills, not updated place to rest our heads. I feel like the cost was more than what it’s worth, but that’s the run of the mill these days.

This is just a plain, no frills, not updated place to rest our heads. I feel like the cost was more than what it’s worth, but that’s the run of the mill these days.

Front staff was very nice upon arrival & very welcoming . The room was really clean and comfortable,me and my family will be coming back .

Front staff was very nice upon arrival & very welcoming . The room was really clean and comfortable,me and my family will be coming back .

Needs to be cleaned. Repaired and updated. Popcorn ceiling still? Really? Didn’t want to take a bath even. Looked dirty

Needs to be cleaned. Repaired and updated. Popcorn ceiling still? Really? Didn’t want to take a bath even. Looked dirty

Nice and clean

Nice and clean

Clean room, excellent view, comfortable beds, good breakfast, polite staff! Only had 2 blips in the stay. One was the pillows were way too soft, had to roll two together to be like a regular pillow. Second was over the course of the night our key card lock ran out of batteries and we didn’t realize it until we walked out for breakfast around 6 am, saw it flashing red and couldn't stop it closing in time so we were locked out of our room. Unfortunately the night clerk still on duty didn’t know how to fix it. He tried his best and I'm not knocking him at all but it took an hour and fifteen minutes before we got back in. Mind you we were in pajamas because we were just going to run down quick and back up. More training on that situation is needed! Thankfully the day clerk came in and knew what to do. Throughout though staff was polite and informative. Would stay again and recommend.

Clean room, excellent view, comfortable beds, good breakfast, polite staff! Only had 2 blips in the stay. One was the pillows were way too soft, had to roll two together to be like a regular pillow. Second was over the course of the night our key card lock ran out of batteries and we didn’t realize it until we walked out for breakfast around 6 am, saw it flashing red and couldn't stop it closing in time so we were locked out of our room. Unfortunately the night clerk still on duty didn’t know how to fix it. He tried his best and I'm not knocking him at all but it took an hour and fifteen minutes before we got back in. Mind you we were in pajamas because we were just going to run down quick and back up. More training on that situation is needed! Thankfully the day clerk came in and knew what to do. Throughout though staff was polite and informative. Would stay again and recommend.

Clean room and Staff was very friendly and helpful

Clean room and Staff was very friendly and helpful

Great for a quick stay, clean and beds are comfortable but it is dated in the rooms.

Great for a quick stay, clean and beds are comfortable but it is dated in the rooms.

The room was bigger than we thought, staff was friendly and very accommodating.

The room was bigger than we thought, staff was friendly and very accommodating.

Convenience, courtesy service, great location, but I would love a full breakfast service.

Convenience, courtesy service, great location, but I would love a full breakfast service.

Great breakfast!!! Comfortable bed , everything is clean in and outside, nice pool, we enjoy the stay!!!

Great breakfast!!! Comfortable bed , everything is clean in and outside, nice pool, we enjoy the stay!!!

Check in was smooth and fast. Front desk gentlemen was super helpful and a pleasure to deal with. Breakfast was good. Room was good, only complaint bed was too soft and had sunken crators which I resolved by putting couch cushions underneath mattress. Location is great easy drive to Downtown Sanford and minutes from Auto Train. Would stay here next time.

Check in was smooth and fast. Front desk gentlemen was super helpful and a pleasure to deal with. Breakfast was good. Room was good, only complaint bed was too soft and had sunken crators which I resolved by putting couch cushions underneath mattress. Location is great easy drive to Downtown Sanford and minutes from Auto Train. Would stay here next time.

Staff at front desk was exceptionally friendly. We were even given coupons for local restaurants. Very attentive staff member and room was very clean.

Staff at front desk was exceptionally friendly. We were even given coupons for local restaurants. Very attentive staff member and room was very clean.

Nice enough, limited housekeeping, air conditioning sounded like a jet engine on high, on low temp was inconsistent

Nice enough, limited housekeeping, air conditioning sounded like a jet engine on high, on low temp was inconsistent

I loved my stay. Comfortable and clean!

I loved my stay. Comfortable and clean!

Love this location. Very nice hotel will stay again

Love this location. Very nice hotel will stay again

.

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Un excellent service offert par le personnel de l'hôtel. Bon hôtel pour dormir une nuit situé à 15 minutes de l'aéroport de Sanford Orlando. Les chambres et l'hôtel sont un peu plus vieillot, mais très propre.

Un excellent service offert par le personnel de l'hôtel. Bon hôtel pour dormir une nuit situé à 15 minutes de l'aéroport de Sanford Orlando. Les chambres et l'hôtel sont un peu plus vieillot, mais très propre.

Pillows were so amazing and we slept so well! Very comfortable!

Pillows were so amazing and we slept so well! Very comfortable!

Easy booking online, easy to call and make changes, beds were super comfy, breakfast was great. Just passing through and needed some rest. They made it easy and comfortable.

Easy booking online, easy to call and make changes, beds were super comfy, breakfast was great. Just passing through and needed some rest. They made it easy and comfortable.

Quick one night stay to head to the airport. Great dinner suggestions from Irfan at the front desk.

Quick one night stay to head to the airport. Great dinner suggestions from Irfan at the front desk.

The bed was sooo comfortable and the breakfast was great too.

The bed was sooo comfortable and the breakfast was great too.

We had a wou

We had a wou

The night and morning desk personnel were very nice.

The night and morning desk personnel were very nice.

I had the pleasure of interacting with Imran at SpringHill Suites North Orlando, and he is a true standout. From the moment we approached the front desk, Imran greeted us with a warm, professional demeanor and immediately made us feel welcome. What really impressed me was how efficiently and calmly he handled everything. We had a minor issue, and Imran resolved it within minutes—no fuss, no runaround. He was fast, friendly, and made us feel like valued guests, not just another check-in. His service was so smooth and genuine, it honestly felt like we were being taken care of by someone who truly cares about the brand and the people who walk through the doors. Imran is a phenomenal brand ambassador for SpringHill Suites. He turned a simple front desk interaction into a highlight of our stay. Marriott is lucky to have him on the team!

I had the pleasure of interacting with Imran at SpringHill Suites North Orlando, and he is a true standout. From the moment we approached the front desk, Imran greeted us with a warm, professional demeanor and immediately made us feel welcome. What really impressed me was how efficiently and calmly he handled everything. We had a minor issue, and Imran resolved it within minutes—no fuss, no runaround. He was fast, friendly, and made us feel like valued guests, not just another check-in. His service was so smooth and genuine, it honestly felt like we were being taken care of by someone who truly cares about the brand and the people who walk through the doors. Imran is a phenomenal brand ambassador for SpringHill Suites. He turned a simple front desk interaction into a highlight of our stay. Marriott is lucky to have him on the team!

Felicia at the front desk was incredible! She was so kind and was just so sweet to all of us! I really loved her! The property felt very dated and just run down. I debated leaving and going across the highway to Home2Suites again (where we stayed prior to our cruise). Wouldn’t stay here again - did its purpose, but I didn’t love it at all

Felicia at the front desk was incredible! She was so kind and was just so sweet to all of us! I really loved her! The property felt very dated and just run down. I debated leaving and going across the highway to Home2Suites again (where we stayed prior to our cruise). Wouldn’t stay here again - did its purpose, but I didn’t love it at all

This was a quick last minute stay due to layover at airport.

This was a quick last minute stay due to layover at airport.

Fair price for nice enough accommodations.

Fair price for nice enough accommodations.

Staff were so friendly!

Staff were so friendly!

There was a feeling of humidity in the room

There was a feeling of humidity in the room

I usually travel to the hotel by myself and usually have a really good experience but this time not so much. I decided to bring my family and service animals with us……..huge mistake. We called ahead to make sure it was OK to bring such service animals and we’re informed that it was ok. once we got home we saw a charge for $280 so I called to see what was going on and they told me that my animals were not servicing animals so they charge us a fee. I’m not exactly sure what makes them the authority on what is and isn’t a service animal. I do know the law states they cannot even ask for documentation let alone charge somebody without any kind of communication on doing so. The general manager, was less than helpful in resolving this situation stating that they will not remove the charge. Definitely appalling. I know it means nothing to the big machine, but they are losing my four trips a year there.

I usually travel to the hotel by myself and usually have a really good experience but this time not so much. I decided to bring my family and service animals with us……..huge mistake. We called ahead to make sure it was OK to bring such service animals and we’re informed that it was ok. once we got home we saw a charge for $280 so I called to see what was going on and they told me that my animals were not servicing animals so they charge us a fee. I’m not exactly sure what makes them the authority on what is and isn’t a service animal. I do know the law states they cannot even ask for documentation let alone charge somebody without any kind of communication on doing so. The general manager, was less than helpful in resolving this situation stating that they will not remove the charge. Definitely appalling. I know it means nothing to the big machine, but they are losing my four trips a year there.

Nice place, good breakfast

Nice place, good breakfast

Easy acess to high way, fridge and micrwave very convenient in room.

Easy acess to high way, fridge and micrwave very convenient in room.

I always check under mattresses for bugs, no bugs here, but we did find someone's adult toy. Super awkward to have explain to my 13 yo daughter.

I always check under mattresses for bugs, no bugs here, but we did find someone's adult toy. Super awkward to have explain to my 13 yo daughter.

Overnight stay was great. Rooms were spacious and clean. No noise at night. Breakfast was tasty. Thoroughly enjoyed our stay.

Overnight stay was great. Rooms were spacious and clean. No noise at night. Breakfast was tasty. Thoroughly enjoyed our stay.

The only thing we found that was not to our liking is the bed was too soft.

The only thing we found that was not to our liking is the bed was too soft.

Nice room. Comfy beds, nice shower. Excellent accommodating staff.

Nice room. Comfy beds, nice shower. Excellent accommodating staff.

The front seat gentleman was the BEST.. very helpful!!

The front seat gentleman was the BEST.. very helpful!!

Check in took a while because there wasn’t any staff at front desk. The 2 staffs were in the back kitchen or something. I waited at least 10 minutes until they both came out from the kitchen to check me in. Before coming to check in my husband called and asked what the pool hours were and the lady who answered the phone said “dusk til dawn”… Okay what it that supposed to mean???… Breakfast we didn’t get to try because we checked out early due to our flight. Sorry to say I’ll have to do a 3⭐️ staffs wasn’t helpful.

Check in took a while because there wasn’t any staff at front desk. The 2 staffs were in the back kitchen or something. I waited at least 10 minutes until they both came out from the kitchen to check me in. Before coming to check in my husband called and asked what the pool hours were and the lady who answered the phone said “dusk til dawn”… Okay what it that supposed to mean???… Breakfast we didn’t get to try because we checked out early due to our flight. Sorry to say I’ll have to do a 3⭐️ staffs wasn’t helpful.

Close access to many places, although quiet.

Close access to many places, although quiet.

The bathroom was so nasty and the carpets were dirty. The beds are not comfortable.The breakfast was poor, no fruits except for apples. Super simple breakfast.

The bathroom was so nasty and the carpets were dirty. The beds are not comfortable.The breakfast was poor, no fruits except for apples. Super simple breakfast.

The room was extremely outdated — dim lighting, old furniture, peeling wall paint, and poorly thought-out layout. There was a desk for writing, but no nearby power outlet. I had to physically move the desk just to plug in my laptop. On top of that and the most unaccountable, the front desk staff (front desk: Ayanna S and the manager: Lizz R) were terribly rude. I had a 12pm meeting on the day of checkout and politely asked for a 1pm checkout, a very common courtesy at most hotels, but was firmly refused without any flexibility or courtesy with bad tone. Overall, this hotel falls below basic expectations, and I seriously regret booking it.

The room was extremely outdated — dim lighting, old furniture, peeling wall paint, and poorly thought-out layout. There was a desk for writing, but no nearby power outlet. I had to physically move the desk just to plug in my laptop. On top of that and the most unaccountable, the front desk staff (front desk: Ayanna S and the manager: Lizz R) were terribly rude. I had a 12pm meeting on the day of checkout and politely asked for a 1pm checkout, a very common courtesy at most hotels, but was firmly refused without any flexibility or courtesy with bad tone. Overall, this hotel falls below basic expectations, and I seriously regret booking it.

Very nice

Very nice

It was good, clean and comfortable

It was good, clean and comfortable

Springhill Suites by Marriott Orlando North/ Sanford was wonderful! The staff was friendly, the lobby was inviting, the room was clean, beds comfortable and spacious. I would absolutely stay here again! This trip was a very short trip, in and out, and I wish I could have stayed longer just to really soak it in a lot more.

Springhill Suites by Marriott Orlando North/ Sanford was wonderful! The staff was friendly, the lobby was inviting, the room was clean, beds comfortable and spacious. I would absolutely stay here again! This trip was a very short trip, in and out, and I wish I could have stayed longer just to really soak it in a lot more.

The staff was all very friendly and attentive. The hotel is aging and wore. Dust and dirt accumulated in corners. Tub/shower very worn. Faucet loose. Poor lighting. Few outlets

The staff was all very friendly and attentive. The hotel is aging and wore. Dust and dirt accumulated in corners. Tub/shower very worn. Faucet loose. Poor lighting. Few outlets

The check in person is an excellent representative for your company. Very welcoming and helpful. Room was very comfortable and the beds were great.

The check in person is an excellent representative for your company. Very welcoming and helpful. Room was very comfortable and the beds were great.

Some Karen took the time to walk back into the hotel and write a note and put it on my car Rearranged my side mirrors as well. Nice parking job @$$#0!3, they said. I realized i parked bad the next morning, and life will continue. It was a rental with Colorado plates. My plates say im a USMC Veteran. So i can park bad if i want???

Some Karen took the time to walk back into the hotel and write a note and put it on my car Rearranged my side mirrors as well. Nice parking job @$$#0!3, they said. I realized i parked bad the next morning, and life will continue. It was a rental with Colorado plates. My plates say im a USMC Veteran. So i can park bad if i want???

They canceled my room I need a refund

They canceled my room I need a refund

Enjoyed my stay will visit again

Enjoyed my stay will visit again

The staff at this property was so friendly and accommodating!

The staff at this property was so friendly and accommodating!

The front desk employees were above and beyond the call of duty

The front desk employees were above and beyond the call of duty

Could use some updating in bathrooms. Would be nice if pet friendly.

Could use some updating in bathrooms. Would be nice if pet friendly.

Service friendly and efficient. Room could use brighter lighting

Service friendly and efficient. Room could use brighter lighting

Beautiful rooms, lots of open area in the room! Very clean -great customer service. Highly recommend.

Beautiful rooms, lots of open area in the room! Very clean -great customer service. Highly recommend.

Close to restaurants and stores. Quiet.

Carpeting in the hallway very stained. TV in room needs to be higher and in front of the beds. I thought when I looked at the pictures of the room when I booked it, there was a TV in front of the beds and in front of the couch. Needs to be something in the shower/toilet room to put your stuff on. Need another mirror out in the room someplace.

Great service at check-in! He took note of our early flight time to be sure coffee was going and to have a few grab-and-go breakfast items ready. He also upgraded our room with an extra bed for our 2 teens and offered a coupon to the Texas Roadhouse nearby.

Poor communication

Great staff, clean great amenities

Excellent customer service at checkin and checkout.

We called to ask for joining rooms, which the lady on the phone was so great about. Reiterated that they were unable to guarantee it, which I understand. The front desk agent was fantastic. So incredibly helpful and personable. Very apologetic that they could not provide joining rooms due to a mechanical failure with the AC in one of the rooms. With the FL heat, I wasn't going to complain! The room....was less than great. There was blood on our shower curtain and in general, it was outdated and showed signs of wear for sure.

Great place to stay for baseball tournament.

The front desk clerk was very friendly. The room was clean and comfortable. There was some construction in progress at the property. Construction equipments blocked several parking spaces and wires were hanging down under the overhang. The snack market was very understocked.

Front Desk people are fantastic!!!!!!!!!!

The front desk staff was amazing and very helpful!!!

Great stay

Clean and comfortable. Breakfast was not stocked so ran out of things and it wasn’t near closing time

The Front Desk Supervisor, Imran Peera, is excellent. He is professional, courteous, and makes guests feel welcome, much like one would find in higher-end hotels in places like New York. We've stayed there before and will definitely be back.

Great spacious room! Customer service was excellent!

Very nice and friendly staff.

Always a decent stay and staff is always friendly.

Although they have microwaves in the rooms and free breakfast there inly ise paper plates. The entire hotel has no real dishes. Interesting.

Staff was nice respectful lets us in before check in

Accessible to interstate and to Sanford downtown.

Internet should have been easier to log into.

Property is under construction.

Construction on property

Good location, easy access to dining and shopping. Property was not the cleanest and we were in a noisy area.

The service man at the front desk was very helpful very kind, and I appreciate it because I was a little bit nervous of staying by myself, but he comforted and made me feel that I was gonna be safe. I think he deserves a raise.

Had requested a baby crib ahead of time but was told on arrival none were available. Was told we could go to Walmart & buy one and then return the next morning. I suggested to staff that they go to Walmart & buy the $25 pac-n-play so one would be available for other guests. We picked this hotel due to crib/pac-n-pkay would be available for baby. Very disappointed & would not recommend for parents traveling with baby. Staff on duty did his best to accommodate & was very polite but could do only so much. Too bad he was put in this situation when it was obvious no cribs/ pac-n-play were on property!

Property is dated but clean. My only issue was we didn’t get in until 330 due to flight issues and housekeeping was knocking on the door at 930 and then again at 11 to verify we were still checking out at noon. I was so exhausted it didn’t even cross my mind to put a do not disturb tag on the door but I’ve also never stayed anywhere that they do this

Amazing

Easy check in. Nice hotel!

Comfortable

A short stay because of a late flight! Hotel is older but we’ll maintained!

Good deal at the right time

So close to the highway that the noise from the large trucks it was difficult to sleep

We had asked for a room away from the elevator weeks ahead of arrival as we had a late check in and were exhausted ,and we had been assigned the room right next to the elevator on the second floor...and our keys did not work! Imran made it right, walked us to our new room away from the elevator and made sure our keys worked and that we were satisfied with the room . Way to make it right..great service. Room was great ,quiet,breakfast was great and overall..staff were wonderful. Hotel is being renovated as it is showing it's age..but a good experience at a fair price. Glad we stayed with you.

Great condition, great service.

Great hotel, great area

Conditioner and Shower Gel, instead of the little sample bottles that are good for 1 or 2 uses. Went down to breakfast but the breakfast was not the greatest. The bacon was so crisp it literally crumbed, had trouble finding a place to sit but when we did noticed the cushions on the bench peeling apart. The trash was so full you couldn't even throw anything away. And a lot of the food was either low or totally out. It was nice though that when we went to Miller's Ale House they offered a 10% discount for staying at the hotel. I would stay again but probably skip breakfast or eat at the IHOP right across the road - which you also receive a 10% discount.

It was good enough

old furnishings, bed was terrible. it had a thick mattress topper that was very lumpy along with the pillows. All fixtures and furnishing were in bad shape. old, varnish is worn on wooden pieces. Couch was worse than in a waiting room! All employees were very nice, talkative, very pleasant. We were asked if we wanted room service during our 4 day stay however never received any....not the worst but still

Quiet area.

The staff at the front desk are amazing. They were very friendly and helpful. The hotel had a nice breakfast with plenty of options. He beds and pillows were very comfortable. Although the hotel was clean, it was quite dated and had evidence of some wear and tear. There was some previous water damage evident in our room. A couple of the lights had burnt out light bulbs. These issues didn’t ruin our stay. My biggest complaint was the smell in the room. Definitely needs to be addressed.