Best Western Plus Sanford Airport/Lake Mary Hotel

Day 1 coming out of the elevator, the hallway on the second floor smell like weed(STRONG). Ask for bed sheets and all that because the sofa bed didn’t have anything, they brought some bed sheets(not enough) no pillows. The lady said she was going to bring pillows and never did. Called the front desk a few times with no answer. No toilet paper in the bathroom. Day 2, got ln the elevator to go down and the elevator smell like dog pee really bad odor

Stayed here overnight to fly out on Allegiant. Hotel staff was friendly, you can pay to long term park your car here and use the shuttle. Our flight was canceled and the hotel staff that picked us back up and refunded our parking were just as friendly and helpful.

The room was ok clean! Not what I expected from Best Western Plus, disappointed! However, the 2 morning staff we had interactions with were amazing. Not sure what the gentleman’s name at check out was but he was so friendly and would probably put a smile on a person that was upset! The lady that was working the breakfast also drove the shuttle to the airport! She’s was extremely nice and helpful.

Airport shuttle was very convenient

Clean room. Friendly staff. Decent pool and breakfast. Felt safe.

Very good

Upon checking in the front desk agent was absolutely phenomenal, the building was spotless and the workers were everywhere on top of keeping it smelling and looking amazing. N/A

The front desk staff during our stay were great! I loved they had a little contest going on, the cupcakes for baseball and softball were thoughtful , the contest was a hit with the guests

The lady who drives the shuttle bus was such a sweetheart, because of her will will return! She needs a raise. The bathroom wasn't clean, water in the tub was leaking and there was this terrible widely from the water pipes I assume. I would just get to sleep and it would start and wake me up.

I loved the goodies that the front desk had for everyone. I loved the sweet and fruit options. I didn’t like that there was not a good spot for animals to go to the bathroom other than the Patrick grass that is right by the road and there weren’t trash cans out front to throw away any pet waste. My room was not the cleanest. I dropped my dogs medication and I went to get it from under the bed and there was candy and old cups. The breakfast wasn’t all the best either not very many choices and not a lot of places to sit. My boyfriend spent most of the day going in and out of the bathroom after eating breakfast.

Staff: Pleasant and very attentive people. Breakfast: very good, and the ladies were very nice

Very good

Great front desk

Had a very nice room it was clean bed was a little hard

Location

Very nice hotel and staff was very friendly

This hotel was great. I called the hotel in the morning about an early check in after getting off our cruise ship and when we got there they had a room cleaned for us and ready to go!

Very nice!

We booked because of having...

Bad

Very good

near airport and hithway

Good

Close to Airport for early morning shuttle

Close to Airport for early morning shuttle

It was very nice and comfortable. Thanks

Room was a bit muggy and damp like the ac wasn't very effective. Should get rid of carpet.

Coffee anytime was good. Shuttle to airport went well. Check in was easy. employees were friendly and helpful. most of the room was clean. It was a convenient stay on the way to the airport. The room floors did not feel or look clean. Carpet needs to be replaced. Bathtub was very small and shallow. Breakfast was not "great" as advertised. It was adequate. Waffles were good, needed fruit toppings. eggs were cold. Coffee and juice were good.

Staff is extremly helpful and very nice! Room is clean. Pool was clean. We didn't get to take part in breakfast b/c we caught the shuttle at 5am to fly out but muffins and coffee were out for us to enjoy.

Coffee anytime was good. Shuttle to airport went well. Check in was easy. employees were friendly and helpful. most of the room was clean. It was a convenient stay on the way to the airport. The room floors did not feel or look clean. Carpet needs to be replaced. Bathtub was very small and shallow. Breakfast was not "great" as advertised. It was adequate. Waffles were good, needed fruit toppings. eggs were cold. Coffee and juice were good.

Exceptional

Nothing Bathroom was leaking Bad smell No service

Nothing Bathroom was leaking Bad smell No service

Staff is extremly helpful and very nice! Room is clean. Pool was clean. We didn't get to take part in breakfast b/c we caught the shuttle at 5am to fly out but muffins and coffee were out for us to enjoy.

It was a place to sleep overnight before our flight. The bathtub didn’t have a plug, which was inconvenient for giving my granddaughter a bath after our last day at the beach. I had to plug it with a washcloth. The staff checking us in were very friendly & helpful with anything we needed.

Clean and good breakfast

Very friendly staff! The 2 ladies in the evening shift were very nice and helpful. Loved the updates of the room, but I wish they’d put more attention into some deep cleaning as they do the modern furniture or lighting. Our room smelled VERY musty! We ended up buying room spray and an air freshener for the room to try to disguise it a little (and you shouldn’t have to do that at a hotel) If we were staying longer than one night, I would’ve definitely wanted a new room. Bummed about the pool too…I can deal with the fact it’s right smack dab in the front of the hotel, it’s that it didn’t have any chairs or lounges! That’s definitely a first for me, why have a pool.

The front desk ladies were very welcoming. They made sure I had everything needed. I’d go back just because they were so nice. Room was smaller than I’d like and the AC didn’t get as cold as it should.

The front desk ladies were very welcoming. They made sure I had everything needed. I’d go back just because they were so nice. Room was smaller than I’d like and the AC didn’t get as cold as it should.

Easy to find. Close to airport. Shuttle service to airport. Personnel very friendly and helpful. Restaurants within walking distance. A little dated but nice and clean

Easy to find. Close to airport. Shuttle service to airport. Personnel very friendly and helpful. Restaurants within walking distance. A little dated but nice and clean

Staff was friendly - good breakfast- rooms need so help with updating repairs

It filled our needs. The hotel offered a shuttle to and from the airport, nice breakfast and is within walking distance of a shopping center. Staff was very accommodating.

Expedia messed my reservation they never sent the reservation through to the hotel. then charged me to change the time which the property says there’s no charge within 24 hours of changing dates canceling. The hotel clerk went way over and above to help straighten this out.

Employees were so nice,breakfast was very good.we will be back.

The breakfast was delicious and the check in was easy.I have to say the workers were the nicest of ant place we have stayed.

The best

Food was delicious and good vart. Room 402 had loud A/C and bed noisy. But slept very good.

Front desk staff were incredible friendly. The room was just okay, nothing special.

Executive suite was spacious and clean.

Everything was good

Nice property and very helpful staff

Calling to room for checkout before checkout time. Broken fixtures and tiles in bathroom. Manger coming to room to force us to leave room instead of asking if we wished to stay another night. Horrible will never stay here again.

Very nice and clean. Staff were helpful and polite. Close to airport which we needed. Thank you!

Great hotel! I booked an accessible room for my wheelchair, and the room was anything but. I’m wondering if I missed an option to select a mobility accessible room, as this one was mostly for hard of hearing/vision impaired guests

It's always perfect when I visit. No complaints. Thank you and the staff.

Superb

Clean and quiet hotel. Barbara at the front desk was very helpful.

Just ok. Room was very dated and had a funky smell. Bathrooms need a major renovation. Not a terrible place to stay but probably wouldn’t stay again.

Exceptional

Very convenient location access to local bars to great burgers across the street , and walking distance to a nice plaza to shop or eat specially the Chinese buffer

The staff Old, smells like mold/mildew

Exceptional

The staff Old, smells like mold/mildew

Very good

Good

A good location for me. Clean and well maintained. Best Western is almost always a step above the competition. Staff was friendly and the breakfast was good. Nothing comes to mind that I didn’t like.

A good location for me. Clean and well maintained. Best Western is almost always a step above the competition. Staff was friendly and the breakfast was good. Nothing comes to mind that I didn’t like.

Shuttle was great on time but the van left a lot to be desired very old. Rooms need upgrade

Staff was very friendly and helpful! Older building but very clean. Pool was clean and enjoyable! Great airport shuttle and on time!! M

After being in the room for just one night- we had several flea bites on us. They need to not allow dogs in rooms with carpet and treat the building for fleas. The pool is in front of the hotel in the parking lot with no place to sit except for benches. If you need a one night cheap place to stay- other than fleas- it was fine. The staff were wonderful.

Good

The hotel served its purpose. The staff was wonderful! The place was kept clean, the rooms are newly renovated, and there were places to eat around it. I was looking forward to hanging out at the pool however it’s in the middle of the parking lot with no chairs or tables around it so that was a very big disappointment.

The air conditioner vent wa nit clean it has black

Too far from a nice restaurant

The free airport shuttle ends at 5pm, our flight landed in Sanford at 6:45pm

Too far from a nice restaurant

Proximity to the Airport The free airport shuttle ends at 5pm, our flight landed in Sanford at 6:45pm

Breakfast limited selection,coffee not recommended

Air conditioner was noisy and really didn’t cool room down . Water cooler bottle was empty , asked girl behind desk said she didn’t know anything about it , gave me 2 small bottles of water . Checked out bottles of water she gave me charged me $3.50 for .

The room was very clean as were the other areas of the hotel we saw on our short stay. The room was very comfortable and roomy. Staff was helpful. The only downside was the shuttle service can only carry 7 people so we had to uber to the airport. Perhaps booking the shuttle service with the room would have secured us a spot. Would definitely stay there again for traveling through that area.

We were only there the one night coming back from our cruise. The lady who took us to the airport (Heather) was absolutely amazing.

I stayed over Saturday night. Ate a nice hot breakfast Sunday morning and checked out. When I went to my car, it wouldn’t start. I saw Keith, the hotel’s courtesy driver, and asked him to look at it. He obliged and said my battery was dead. He said there was an auto supply store across the street. I went, got jumper cables, and he jumped his car with my car. It started right up. Keith was my hero that Sunday. He was extremely helpful and competent—he’s a wonderful addition to your staff. He was my lifesaver that day and I’m so grateful he was there for me. Faith McKenna

I stayed over Saturday night. Ate a nice hot breakfast Sunday morning and checked out. When I went to my car, it wouldn’t start. I saw Keith, the hotel’s courtesy driver, and asked him to look at it. He obliged and said my battery was dead. He said there was an auto supply store across the street. I went, got jumper cables, and he jumped his car with my car. It started right up. Keith was my hero that Sunday. He was extremely helpful and competent—he’s a wonderful addition to your staff. He was my lifesaver that day and I’m so grateful he was there for me. Faith McKenna

friendly staff :) bathroom tub leaked/ran all night in between wall & vanity was gross the room STUNK like wet mold while AC ran

friendly staff :) bathroom tub leaked/ran all night in between wall & vanity was gross the room STUNK like wet mold while AC ran

Superb

Fine

Friendly professional service by all staff. Nothing super special; typical motel.

Friendly professional service by all staff. Nothing super special; typical motel.

The facility was clean and the shuttle service. The shower dripped the whole time with puddles of water flowing into the entranceway. We had to use towels to help control the flow. This was not a new a leak.

The facility was clean and the shuttle service. The shower dripped the whole time with puddles of water flowing into the entranceway. We had to use towels to help control the flow. This was not a new a leak.

Exceptional

Perfect

Yes

Superb

Reasonable overnight rate. Extremely friendly and helpful staff. Clean comfortable room. Nice breakfast provided. I Love this place!

Clean rooms. Comfortable bed. Wonderful courteous staff.

Bed linens were fine. Coffee machine and juice machine in lobby were not working and staff made no attempt to remedy it. Water was on the floor under them. Shower had no place for soap and leaked onto bathroom floor because shower curtain was too short, musty smell in room.

Not much The swimming pool was about the size of a postage stamp and located right on the main highway. Absolutely no privacy- no seating!

Bed linens were fine. Coffee machine and juice machine in lobby were not working and staff made no attempt to remedy it. Water was on the floor under them. Shower had no place for soap and leaked onto bathroom floor because shower curtain was too short, musty smell in room.

Room Clean, Bed Comfortable, Hallways are a bit dark

We stayed overnight and had a pleasant experience. Gentlemen at the front desk was friendly and kind. Room was modern and somewhat clean. The floor was clearly not washed and I did pull out 2 hairs out of my bedding but I can’t complain as the location was perfect and there was not a lot of options in the Stanford/orlando airport area. I would definitely come back!

We were just there to sleep and catch a flight. Friendly staff,quiet,, clean and efficient shuttle to airport.

Quick airport shuttle and friendly service.

Can't think of anything except fruit at Breakfast..fresh fruit. O

Clean room. I was charged for 4 rooms when I only used 2. I was not asked when I checked in if I wanted all 4. When I received my bill, I called the hotel and was told that they couldn't do anything because I had booked on Booking.com. I've turned it into my credit card company. Also when I called, the women I spoke with the VERY RUDE and hung up on me. I did receive another call from a very pleasant young women who told me I needed to talk to Booking.com.

Breakfast was good, room was spacious

The hotel is older and in need of a few updates, but it was very clean and the front desk staff was wonderful! The elevator was down the morning that we checked out and did not have signage on the upper floors (only the lobby) but otherwise no complaints.

Great location, close to town and airport

Staff was very polite and courteous, breakfast hit the spot, coffee all day. Room was clean and comfortable.

Well breakfast was okay. The same thing everyday the muffins were stale. The coffee was strong. He just things weren't the best as far as the motel. Very very very noisy. He got woke up at night with slamming doors. People talking and I complained to the management but they just blew me off. I will never stay at this motel again. Because of that I have stayed with Best Westerns and had a pleasant visit. But this one was really really bad

Floor above us had guests the walked back and forth all night. Two calls to front desk did not take care of the problem. Nor did we get any resolution regarding the matter at check out.

Very clean

We canceled thru Best Western a week before we were to stay and they said they didn’t have us on reservation so to not worry about it. Come to find out that you (book.com ) interrupted and took advantage about interrupting my husband‘sstook advantage of us by interrupting my husband‘s booking at the time before while he was trying to make a reservation through best Western. We tried to get our money back, but nobody would work with us. We did not stay there and we will never stay there again because of the dirty way that you handled our reservation by putting in when my husband was trying to get through to the best Western and do it through them, we are old and you took advantage of my husband. We were trying to do the we were trying to do the right thing and pick book out ahead and we had to cancel because we got a better deal somewhere else leave. She’s best western in our travels but we will not use you use them anymore and we’ll definitely not use Scheduling a reservation through you and not through best Western. They build us for $130 for a stay that we thought we had canceled. My husband had tried to get our money back through book.com and you would not work with him we are not we are old and you took advantage of us. We would appreciate it if you would send our money back to us. You should have our address as you inadvertently came in and he did not know that he was not talking to best western very very upset with you and will never stay at best westerns again and we will let our friends know about booked.com and not to use you either. We are very very upset and we are on a fixed income and cannot afford $130 for a room that we did not use and thought we had canceled.

Clean Cost

The staff was very kind, the room was very nice clean comfortable. Did not like the loud air conditioner, and the faucet in the shower was leaking. We could hear it dripping.

Did not feel safe at this hotel. A lot of homeless on the street out front. My interior window on first floor room was unlocked when I checked it. Airport shuttle was nice but did not start till 6:00 am and did not run after 6:00 pm

N/A

I enjoyed my stay at BW a great price and totally comfortable.

That was, however, not the worst part. We booked (and paid) through hotels.com and then were charged for our rooms again by this establishment! We have spent hours on the phone trying to resolve this and get our nearly $300 back that this location has stolen from us. Our bank confirmed that they (Best Western Plus Sanford Airport/Lake Mary) withdrew these payments from our account and they (the general manager) are still denying it. He has been the most rude, clueless and unprofessional person I have ever encountered in the hospitality industry. They are either the most incompetent establishment on the face of the earth (he said they have no way of seeing what charges were made at their hotel that day?) or they are knowingly stealing from their customers and hoping it gets overlooked. This experience will lead us to never stay at another Best Western again. If you want to save yourself time and money I'd find somewhere else to stay!

Was double charged for these disgusting, smelly rooms and hotel refuses to admit fault- blaming third party and our bank despite evidence that charges were keyed in by them. Do not waste your time getting robbed by this dump of a hotel with incompetent staff. It is run down, damp, and has a foul odor. Bathroom missing caps in showers, exposing plumbing and you can see thick dust and debris in the vents.

The people at the desk were extremely nice and the facility was really clean N/A

Breakfast was fresh, staff very friendly and easy check in. Very clean and smells good in the hallways

We were there for a quick stay, heading out at 4 am for airport. Property was fine. Breakfast area looked neat and tidy but were were too early for it :). Room had a slight musty smell but airconditioner worked great and beds were very comfy! would stay again as it's literaly 2 miles from Sanford/Orlando airport.

d

The floors were filthy and the air conditioning didn't work.

Location to the airport and offered free shuttle No complaints

Didnt have breakfast ...4 a.m. departure

Sin duda me volvería a quedar en sus instalaciones, el personal sumamente amable y cálido

Very close to sanford airport. Extremely nice staff at the front desk. Huge selection for breakfast and was promptly ready at 6am before our flight. Alot of different food options around hotel that are willing to deliver to the hotel. Not a horrible thing but the pool is very small and infront of the hotel. So if you wanted to swim everyone on the main road would see you. And carpet on our floor in the hallway looked worn.

Shower leaked, floor wet: no shelves or grab bars. Not very safe.

Nice room very convenient close to the airport would stay again!

Very musty throughout the property and reeked of marijuana

Comodas habitaciones, ideal para viajes de trabajo

Did not use this service

The staff was friendly and helpful. The room was clean and met our needs. Proximity to SFB airport is a huge plus!

Treadmill and tv’s did not work during my visit.

Kind of a gross moment in the hallway going to the room that was due to another guest. Facility and staff were very good and helpful.

The main issue I had is that I reserved a king suite via hotels.com but was given a basic double queen room on arrival. When I mentioned I reserved and paid for a king suite, the employee said there was nothing she could do since there were no king suites available. I’m currently working with hotels.com to be reimbursed for the difference. We chose this specific hotel since it was the only one that offered a shuttle to the Sanford airport and they were accommodating to that. While most staff was kind to our faces, the one that checked us in seemed to be irritated or annoyed when speaking to other guests on the phone. Overall it served its purpose but I wouldn’t stay again if I didn’t have to and I wouldn’t recommend it unless someone really needed the Sanford airport shuttle.

Staff are very nice and helpful. Hotel was clean and beds are comfortable. Our visit was short and had an early flight. Will stay here on our next visit to Florida!

Amazing! 5 stars!

The vinyl flooring at the entry and bath were not clean, and the corners had built up dirt. I requested a wake-up call to catch an early flight and never received it. On the up side, the bed was comfortable, and the staff was friendly. Appreciated the shuttle.

5 stars!

Breakfast is very basic. Airport shuttle only runs from 5am - 5pm. The info on Expedia is not accurate.

There were ants all over the room. Not just a few a lot of ants. It was very uncomfortable

Room was clean and air worked great.

Lady at the kitchen was very nice and helpful

Front desk staff were very welcoming and helpful!

Wonderful breakfast, wonderful staff, and comfortable rooms.

Stay so awesome. We will be back. God bless you both.

Great location with many restaurants to choose from. Staff was very friendly and accommodating. Rooms were ckean and comfortable. Very close to the airport

Door wouldn’t close on first room, second room reeked of marijuana. Rugs in hallway were filthy, lobby area by breakfast looked dirty, like it’s not cleaned often. Room itself was clean. AC unit was very loud

The room was clean and quiet. Staff were friendly and professional. Breakfast was good.

Close to airport and dining. Clean and convenient .

Had to leave before breakfast

There was a musty like odour.

The room

The staff was very friendly and helpful, especially Heather. That woman does it all!

The staff was very friendly and helpful. The hotel itself is not kept up very well. The floors were dirty, tile grout is crumbling.

Friendly staff, clean room and 5 minutes from airport.

We had a large group they got us into one room early which made it so much better, we had a place to put our things while the other rooms were being cleaned. The staff was friendly and kind.

Shuttle stops at 5pm. So have to get an uber, lyft, or taxi if you have a flight get in after 5. But easy to get to.

Bugs in the bathroom

Room was clean, staff was very polite, pool appeared dirty however it was too cold to swim. The hotel needs to be reconditioned. Elevator needs a makeover badly...workout area is unusable. Overall ok but in need of updates

My husband and I only stayed here for one night because of the close proximity to the airport. It was a great choice. The room was super clean. The staff was very friendly and it was close to quite a few restaurants so we could grab a dinner.

Staff was super friendly, very comfortable bed, clean room and close shopping area.

very helpful

My husband, 5 year old and I stayed one night after leaving Disney World in order to catch our morning flight the following morning. Staff was super helpful and friendly. There is a large back patio area for smokers - smoking is not allowed anywhere else on the property; breakfast was honestly pretty good and we greatly appreciated the airport shuttle. A surprisingly pleasant experience!

Close to the airport

The shuttle was a plus, and why we choose this for our one night, and the price.. The pool could not be used as it had not yet been inspected by Florida authorities. The host seemed to indicate they had been waiting awhile. Honestly, it was a bit run down, but the staff were extremely helpful and extremely friendly, and that made the stay ok... One last thing though, definitely the worse shower ever.

Best experience

You would watch all the traffic No tables or chairs. Very deceiving. Also should tell people that shuttle is first come first serve Breakfast buffet was very good.

We only stayed one night and the room was clean and tidy. My observation is more attention to cleaning the common areas.

Very friendly and helpful staff

This is an older hotel but very nice.

We did not use the pool

Shuttle was perfect for getting to the airport. Timely. Staff was courteous, room very clean and was a quiet evening to sleep.

Na

Front desk was awesome !!

Yes & yes

Yes & yes

Yes the room was very nice. I was kind of surprised at the carpeting in the hallway. When I got off the elevator on the second floor, we thought the floor was under construction because of the flooring looking like the floor was old flooring but it was the carpeting pattern.

The night staff (Nessa), was kind & courteous. We arrived from a delayed flight at 3am. Lincare had delivered an O2 concentrator for my husband who needs O2 at night. The day staff made sure the concentrator was in first floor room for us. Nessa made sure we got in the right room. Our room was clean, but truthfully could use some updating. The hotel probably gets a lot of use. Our bed was clean & comfortable, which we appreciated. The hotel staff also recommended a driver who picked us up at the airport & got us to the hotel. He was great & we really appreciated that recommendation. The shuttle driver from the hotel was also great to get us back to the airport so we could pick up our rental car. The best thing was that we were able to call the front desk staff directly to set up the delivery of the O2 concentrator. Also we could call them to let them know our flight was delayed & asked if they could put the concentrator in a room for us. That was so appreciated when we arrived at 3 am. Keep the direct phone lines & you have great staff.

The night staff (Nessa), was kind & courteous. We arrived from a delayed flight at 3am. Lincare had delivered an O2 concentrator for my husband who needs O2 at night. The day staff made sure the concentrator was in first floor room for us. Nessa made sure we got in the right room. Our room was clean, but truthfully could use some updating. The hotel probably gets a lot of use. Our bed was clean & comfortable, which we appreciated. The hotel staff also recommended a driver who picked us up at the airport & got us to the hotel. He was great & we really appreciated that recommendation. The shuttle driver from the hotel was also great to get us back to the airport so we could pick up our rental car. The best thing was that we were able to call the front desk staff directly to set up the delivery of the O2 concentrator. Also we could call them to let them know our flight was delayed & asked if they could put the concentrator in a room for us. That was so appreciated when we arrived at 3 am. Keep the direct phone lines & you have great staff.

Staff was friendly and helpful. Rooms were clean and quiet.

Staff was friendly and helpful. Rooms were clean and quiet.

The property itself could have been cleaner. We needed to get to the airport before 6 a.m., but the shuttle driver was responsible for getting the breakfast ready as well as drive the shuttle. More staff is needed.

The property itself could have been cleaner. We needed to get to the airport before 6 a.m., but the shuttle driver was responsible for getting the breakfast ready as well as drive the shuttle. More staff is needed.

Room was clean.

Room was clean.

The hotel was fine for one night but wouldn’t do an extended stay there. Bathroom was very small and the sink didn’t drain properly. Bed was comfortable enough. We weren’t able to stay for breakfast so I cannot comment on that. The staff members we dealt with were very pleasant.

The hotel was fine for one night but wouldn’t do an extended stay there. Bathroom was very small and the sink didn’t drain properly. Bed was comfortable enough. We weren’t able to stay for breakfast so I cannot comment on that. The staff members we dealt with were very pleasant.

Room was great, nice & clean. Check-in was great, Nylee was awesome!

Room was great, nice & clean. Check-in was great, Nylee was awesome!

The staff was incredibly friendly.

The staff was incredibly friendly.

Shuttle service is not great

Room was clean...walls are thin so you will hear everything.....worth the stay in sanford

Good service, breakfast nice.

Bathroom wall patched with masking tape, tub faucet barely worked and shoddy paint job in bathroom.

Very glad

The staff was great!!! Heather in charge of the breakfast and shuttle to airport and Neili front desk were nice and attentive. I had a horrible night because the room above me around 3 am to 4:30 Am were disruptive and constantly making banging noises. They disrupted my sleep. I was not able to rest properly and had an flight the next morning.

First walk in to the hotel makes you think it’s a long-term stay for locals place! Check in was very easy and the girl at the front desk was extremely nice! Grabbed our stuff and headed to our room. Got off elevator and the floor we were on was not very clean! Walked in to our room to find a bed bug crawling across the floor in front of us and turned right back around! Headed to the front desk to report we had seen a bed bug and she didn’t seem surprised at all! Checked out just as fast as we checked in! STAY AWAY! I never write bad reviews, and have always kept to myself on things - but, this needs to be known!

The pictures online are deceiving. The hotel was not clean and the carpet on the hallways was dirty and had an unpleasant smell.

Loved the front desk lady. So nice and funny. Room was a little run down but we weren't there long. Shuttle to and from airport was a huge plus. Wish we could have swam in the pool but it was far too cold outside. Obviously they cant control the weather (jackie) 😜

Room was clean. Front desk was very nice.

convenient to airport

WiFi wasn't working. Room phone didn't work. Staff weren't helpful

Clean room, breakfast was out of scrambled eggs by 8:30am. Polite, efficient staff.

Convenient airport shuttle, friendly driver and good hot breakfast.

Everything was in walking distance Staff is great

Very clean, staff was very patient

Carpet in hall was filthy. Room was pervaded with some awful fragrance. Bathroom tiles were dirty, smeared with something. The smell was so strong i didn’t think I be able to stay the night. Left asap in morning. Tried to tell front desk. She couldn’t be leas interested

fairly clean, friendly, nice little breakfast, the shuttle driver was exceptionally nice.

Very spacious and warm even though it was cold outside

Dirty room. Stained carpets. Bugs. Smelly. Wouldn't stay here again

Everything was good till the guy in the front was rude!

The free airport shuttle ends at 5 pm. The pool was closed for winter although it was 80 degrees. Very loud. Honestly a little ran down

Very nice room. Clean comfortable. Updated.

I regret not paying closer attention to the reviews before booking this place for the night. The lobby had an extremely strong gross chemical smell that hits you like a truck(not a clean smell). There was a cockroach in our bathroom. Front desk attendant’s response when I notified them and showed them a picture of it was “Oh…” and that was it. Didn’t have high expectations for the price but this was a terrible experience.

Used search filter for hotel with airport shuttle, breakfast and pool. This hotel advertised all 3. But didn’t have any of those accommodations. The airport shuttle stopped at 5, the pool was empty and breakfast not start u til 5 am. Very dissatisfied on advertisement. And I had to arrange uber to get there.

We chose this location since we had a late flight and it was very convenient from the Sanford airport. The room was small but clean and quiet. We stayed at three places while in Florida and this place had the best breakfast of all of them.

Staff was so wonderful! Would come back I. A heartbeat! Nice room, very clean. Comfortable too. Pool was under construction so not available.

I killed a roach in my room. The breakfast area was disgusting. I don’t think they wiped the waffle makers down. I’m at least the past 3 years. If you go too late, there’s garbage and food all over the counter. I don’t think anybody is designated to clean and take care of the area. It was not a very clean hotel.

The carpets look terrible. Like they are bare floors in the middle of construction. They may be clean but appearance doesn’t suggest it. Staff were polite. Breakfast is not served early enough for an airport hotel where people are getting early flights. It should be 4a-9a. Or at least be able to get continental type breakfast of possibly reaped pastry’s.

Giving a star because the front desk guy was nice and we were able to check in a couple hours early. The hotel overall is run down and in the process of a makeover. The pool was out of service completely which was not noted at time of rental. The biggest issue was we were on the 4th floor and our room was infested with tiny red ants - everywhere.

Staff

The room was very clean. The staff was friendly and polite. I didn’t get to have breakfast, but I’m sure it would’ve been delicious.

I got a no smoking that reeked of smoke

Nice rooms

Clean room, excellent and very helpful staff, great experience! Appreciate so much the restaurant suggestions, and the shuttle to the airport. This is our second stay in just three weeks, and will definitely use this location again in the future!

2nd trip to this hotel. Close to airport for early morning flight.

Gary, at the desk was very helpful. The cleaning staff was very friendly

Overall good visit. Recommended good eating place near by.

Was not given the correct room that was reserved.ĺ

The staff were so pleasant, I didn't care about the rest. Gary, Ray, Lee Ann and one other person were all just as pleasant as they could be.

All good

Everything was great staff

The lady running the breakfast was great. So was the night check in person

Neglected. Smelled. Bugs. There was mold in our bathroom and I have photos. The place was disgusting. I want my money back

A

Ray is a welcoming host. Hope the pool is fixed soon.

We had an early flight but there was a lot of noise in the hallway and our room was warm.

Disappointed the hotel doesn’t accommodate the early flights. Shuttle leave at 5:00 no earlier and breakfast isn't available for the early flight.

Room was basic same as any Best Western nothing fancy Bathroom door was hard to open and close as bottom of it was warped most likely from crappy shower curtain that didnt work very well Free breakfast was good had all the normal breakfast buffet type items The one thing I wasnt pleased with was the light switch on the wall had a light to make it easier to find in the dark but it was so bright that it affected us when we were trying to sleep. Other then that room was good and basic for a one night stay close to the train station Pros room had a microwave and fridge Lots of shopping and restaurants close by

This hotel was clean and nice with a good continental breakfast. I would definitely recommend this hotel in the Sanford area.

First room was filthy asked for a new room and was rudely told no, but when I said I wanted a refund and I’d leave then another room was produced. Upon opening the door there was a half drunk cup on counter, bed was unmade and dirty towels in the bathroom. I have contacted hotel and Orbitz for a refund and gotten no where. I didn’t leave because of choice but they were unable to provide a room that was clean.

Room was ok. We had little interaction with staff.

Quiet and safe. Convenient area. Cleanliness could be a little better. For the price it's well worth the stay.

The pool is a very small and right in the parking lot providing absolutely no privacy. Overall good and clean place to stay. The free airport shuttle is a definitely a plus

Room was clean. Very helpful.

The room was good, deak staff very friendly. Breakfast had a number of itwms missing such as juicw, knives, bagels.

The first room we were given smelled very strongly of cigarettes. The second room we were given, part of the bathroom ceiling plaster had fallen into the tub and on the floor. At that point we didn't care, we slept there. There was a weird smell coming from the AC fan. Otherwise the staff were really nice and the beds were comfortable, so we slept well.

Did not have breakfast a/c was fine The smell of Marijuana was overwhelming in the hall

They offer parking and a shuttle to and from the airport. They start at 5AM which is great but stop running after 4:30PM. Many flights get in after that so the shuttle is useless. Disappointing. But it is a good location if you need a close stay to the airport.

Clean room and friendly staff

It was value for money

The staff was very friendly and helpful. We checked in late in evening and the first room we were out

Location for airport excellent

Amazing

Staff very friendly.

Yes

Staff was accommodating and nice upon check-in. Shuttle was on time.

Great place to stay. Just the A/C was a little loud our room we stayed in.

Excellent

Great people

Very helpful staff! Convenient for travel to airport

Woman at check in was great, and woman keeping breakfast items stocked took the time to ask if we needed anything else.

Back door broke anyone could come into the hotel and they did. Room smelled like pee had to go get cleaner and a rag from front desk to scrub floors and toilet myself. Shower floor damaged covered up with vinyl felt like you were going to go thru the floor. Shady people all around the hotel saw theives stealing items in the back lot.

Amazing

Checked into the junior suite which was not fully cleaned. There was hair on the toilet, brown powder by the microwave, and floor needed to be swept. I immediately notified front desk and they switched my room to a standard king size which cost less. They could not refund me the difference until Expedia would get a hold of them. The entire process was slow. Also the carpet when walking thru the hotel looks like it hasn’t been vacuumed. Stayed just so I had a short drive to airport with a toddler. Next time I will choose a different place that may need to be further out but at least fully clean.

Check in progress was quick. Staff was organized and pleasant.

After we told the front desk assistant about the roach issue he said that we should wait until cleaning team came to get rid of the roaches and he tried to convince us that there aren’t that many roaches. The bed sheets had huge stains on them as though they were dirty sheets on a perfectly made bed. Also, the person that was “helping” us was not the nicest. Don’t not stay here unless you are entirely out of options!

Eccellent staff and ac c omidationd

The whole hotel/room smelt like cigarette smoke.

Breakfast was sufficient. Shuttle was right on time and driver was super helpful.

The staff here are amazing so nice and so professional the rooms do not disappoint will be continuing to come here again

Honestly, only booked this hotel because it was close to the airport. When checking in, the front desk told us we would have to uber/taxi to the airport on the morning because the van was booked and they only have 7 seats in their new van. Kinda disappointing. I suggest calling to book the van shuttle ahead if they even allow that, and I suggest calling for the hours of operation on the shuttle. Coming back from my trip, they wouldn’t pick us up because the shuttle only runs until 5pm. Also, super disappointing. That uber ride was 22$ back to the hotel. Paid to leave my car there from Wednesday- Sunday 42$. The first room they put us in had a water puddle on the ground coming from the bathroom to the front door, and smelled. But they were accommodating and moved us to another room

Good stay.

Staff was so nice and helpful

Check in Staff tried to price gouge me

The room was ok. I had two rooms. One for my wife and I. D one for my son and his family. My son was settling in and had cockroaches in the bathroom. He asked for another room and they wanted to charge him a fee and were a little hesitant to give him one even after he showed them a picture. So not very happy at this point he did get another room but will probably not stay here again.

The front desk person was extremely friendly and nice. However, the actual room looked NOTHING like the pictures posted on Expedia. The couch had a huge burn hole in it; supposed to be non-smoking?!? In addition, the room smelled so musty that I had to run to the store to get air freshener. Combine that with the fact that they were re-caulking their tubs and put us on the floor surrounded by rooms that were being worked on. Couldn't the hotel have started working on one floor and put customers on another. The smell was HORRIBLE and gave me a terrible migraine. Sure, the room was less expensive, but we will definitely NOT stay here again and will look for another hotel in the area when flying out of Sanford Orlando airport.

Staff was very courteous and helpful.

yes

The room smelt awful. It was a very deep expect or paint thinner smell. I asked to be moved from the room. Staff said they were doing some plumbing work. I noticed some of the rooms on 3 rd floors had signs not to enter. I couldn’t smell it in the lobby. So I believe he could have moved us down form the 3 rd floor. I finally put my night mask of cotton over my nose and mouth because the smell was upsetting my stomach. It helped . I didn’t get much sleep. Not a happy camper !!

Live bugs were on the bed!

Room was fine, but the shuttle to airport doesn’t start until 5 am and that’s to late for earlier flights and the shuttle was the reason for booking there, very disappointing

hotel was disgusting and we didnt end up staying there i would like my money back. staff rude

Yes

We did not use the airport shuttle as we had to leave earlier. The lady who checked us in was super friendly and helpful with restaurants and facilities. The drive to the airport was 8 minutes.

We found 3 roaches in the bathroom. Ovrerall, the room was decent. My brother was in the room next to us and his room smelled strongly of paint. They said they were renovating so not sure about that. For the price, I probably wouldn't stay there again.

The main issue with this hotel is that they would not reschedule my reservation and forced me to pay for an extra night. They have water issues and rooms that are not available due to problems with room conditions. I will NEVER stay here again. I always thought that Best Western hotels had high standards, but this hotel has changed my view of this entire brand.

Excellent service

Clean

Great bed

Airport shuttle was not available for early flight.

Smelly rooms

The entire hotel smelled of a strong chemical. It was to the point that my son threw up because it was making him feel so sick. I’d like to request a refund for the night. Our window wouldn’t open and it was a very challenging night.

La habitación cómoda buena ropa de cama y almohadas. Pero ni un solo día me limpiaron la habitación.

Clean room the staff was super nice & the breakfast was good

The room was nice but the bathroom and entry floor hadn't been swept. The breakfast was mediocre at best because all of the food and juice was flavorless. Overall, a decent place for a one night stay. The staff was very friendly.

Staff very helpful and attentive, I always stay there when flying out of Sanford less than 10 minutes airport drive and lots of eating options nearby!!!!!

Shower curtain would NOT stay in tub so soaked floor

No coffee in the morning. Printer broken so no copy of bill.

The room was nice and clean. The staff was great for information and we got the shuttle at five in the morning to get to the airport and we had no problems.

The staff was friendly. The room wasnt the cleanest and the fridge was broken and smelled like wet dog.

Yes. Besides the housekeeper knocking on my door at 10 AM waking me up

Only issue we had is the toilet seat was very loose, and I almost fell off of the toilet. I told front desk about it before we left early the next morning.

Booked by mistake hotel refused to issue refund not even they were told the reason

The room was spotless, however the bathroom had a few problems- missing wastebasket, shower rod was loose therefore causing water on the floor after shower and drain in shower was slow

We were given a room number…our keys didn’t work. Went back to the desk and had keys reset. Went back up to the room and the door opened but the safety latch was employed. There were people in that room already!! Back to the front desk and given another room. Unacceptable is an understatement.

People were nice but the room smell was not good

They had roooms available for our early arrival!! They definitely took care of us!!!

Unfortunately they over booked and although I had reservation for 2 months ,I find at 1150pm I have no room.However the girl running the desk went out of her way to procure us a room.she was able to communicate in Filipino with the Expedia agent.i have been charged now for 3 rooms,Best western should be cancelled and agent said get receipt and would be reimbursed for Hilton.hilton sent me to garden Hilton inn but when we got there they had no record but I was charged,I was sent across street to homewood Hilton who also had no reservation for me but did fine me a room at 245am..big mess

The airport shuttle was great. Every staff member was so polite and helpful! That makes a huge difference!

Room was clean, staff was cordial. Room had slight musty smell, AC seemed to take care of it.

The hotel was in need of updates. The first thing we noticed was how dirty the hall way was. On the last morning, I saw two roaches in the room. The only good thing was that the staff were very nice and accommodating.

staff was very nice

Good.

Room was fairly clean, bathroom needed some maintenance. Hallway floors looked like they had not been vacuumed in quite some time, elevator floors were grungy.

didnt use airport shuttle cause it was to early

Great shower, and beds were very comfortable. Very nice check in woman. Older hotel but doing some renovations

Appears this property is getting ready for much needed updating

Other properties were dirty

The breakfast menu was fresh, especially the fruit drinks. The shuttle service was on time and courteous.

Caulk, paint chips/splatters and nails all over.

Ppr lo demás, muy buena experiencia. El dasyuno caliente todos los días y com variedad.

For the money was a good place to stay.

Room on 4th floor smelled like cigarette smoke. Other guest we’re up slamming doors well past 2AM

Shower did not work in room. Hallways are dirt especially the baseboards walking down halls. Bathrooms in main part of lobby dirty

Was ok for the price

One of the best motel experiences ever. Friendly helpful staff. Very clean room and surrounding areas. Will definitely schedule BEST WESTERN for future travel needs.

Check in was qui k and staff was very ftiendly. Convenience to the airport is perfect.

The lady at the front desk was awesome. Needed to do a load of laundry, someone decided to over fill the machines and leave their stuff in there for an excessive amount of time. She had no problem handling it like a champ.. The place is dated, but the convince to the airport worth it. I'd stay again.

This is an ok hotel.

The room and dining area was nice. The elevator and hallways were not.

The hotel was DISGUSTING!!!! From the time I walked in to the lobby to check in, it smelt and the floor was filthy. When I went to my room, the shower would not stop leaking and flooded the bathroom floor for the two days that I stayed there. The only positive I have for this hotel is that the staff members were nice.

Very average, room appeared clean but did not feel clean nor smell clean. Humid, stale old cigarette and old food smell.

Close to and with transport to airport. Staff went above and beyond. Only negative hallways and elevator floors were extremely dirty, but room was very clean. A/C worked very well. Nice size bathroom.

To be fair the lady at the front desk was super sweet and helpful. We had a two night stay and cancel the second night immediately upon arrival. The hotel is under construction, the first room we checked in hat insects all over. The second room was decent but enough to keep us there. The hallway was filthy and smell like mold. The pool is right in front of the hotel facing the highway. Do not recommend!

The carpets weren’t clean, I didn’t have a coffee pot in my room, they told me the could take me to the airport at 4 am but when I got there they said they couldn’t ! I called cab services before I found one.,

They changed our reservation from 2 queens to 1 king without consulting, we REALLY needed 2 queens. When we did check in, there was chewing tobacco in the trash and a cup with brown liquid in it on the counter. Pretty gross. The breakfast was good, and overall I guess not bad for what we paid.

AC nice and quiet. Room nicely decorated

The manager went out of his way to accommodate me due to an injury I received on vacation. He let me keep the hotel wheelchair in our room for that night. It was so very appreciated.

Staff was very friendly. Hotel was dirty. Floors needed vacummed in lobby & halls. Trash, food, dirt on floor in elevator. 2nd floor had a "dirty sock" smell. We had 2 rooms...our room had paper debris on floor when we walked in. Room smelled musty & dirty. When we turned the AC on, the "old sock" smell was very strong. The 2nd room shower leaked water because the shower rod was put up too high on one end, so shower curtain would not stay closed & water ran out onto floor. That room had a musty smell as well. Found 2 bugs...1 in bathroom, 1 on kids tablet on desk. Back patio was littered with cigarette butts. Housekeeping and groundskeeping is NOT doing a very good job. We had also requested a playpen, which was not in the room. Front desk gave us one. We chose this hotel because of closeness to airport for early flight...but will not stay again.

The property needs to be updated. Convenient location.

Staff was very friendly and helpful. Location very near the airport with convenient shuttle but with somewhat limited hours.

Worst customer service I’ve ever had, I got ignored and hung up on, and they took money off my card that was unauthorized

Staff very nice. Nice breakfast. Pool chairs were very worn. Tub and sink areas needed upgrading.

We stayed one night and used the shuttle to the airport. The staff is excellent and so friendly, the shuttle was great and on time. The room itself was ok, seemed clean and beds were comfortable. The only thing I found that didn’t seem very clean was the shower, that could use some updating as well as fresh caulk around the tub. The hotel lobby was clean. We did notice that the elevator floor as well as the hallways were filthy and didn’t look like they had been vacuumed in a very long time. That needs work, the pool area is small but adequate. We would stay here again if we have an early flight.

Awesomeness

On a positive note the front desk staff was friendly and efficient and bed was comfortable. However the negatives far outweigh these positives. There was a disgusting amount of hair in the sink and shower. The bathroom door is so warped it only closes if you slam it. The coffee machine initially was fine, but then only put out water with a hint of coffee. Staff was notified, but after waiting a long time to be fixed we opted to leave and get coffee elsewhere. We got in late and left early and I am so glad we hadn't planned on a longer stay. I didn't expect an amazing hotel or anything, but this was disappointing for sure.

Staff friendly and courteous, facility a bit past its prime

Room was clean

This hotel recked of marijuana and we didn't want to subject ourselves to this. Tried to cancel in person and the staff member was rude.

Perfect to meet Amtrak AutoTrain!

Very dirty. Worse was over night disruptive guests at 12:30 am and again around 3:15 am. Ants in bathroom, toilet didn't work, dirty hallways and elevator.

If you like your space clean, this is NOT the place for you. The lobby looked like it hadn’t been cleaned in weeks, along with the elevator. The room itself reeked of mildew, along with the sheets & blankets. The front desk employee was very kind & helpful.

Cockroaches is room and replacement

Very very nice lady at the check in desk.

Great location, great staff

Clean room

Uber in after a cruise. Was hours early for check in. Exceptional check in. Had brand new re done room. It was a quiet peaceful, Friendly stop before going to the airport! Great staff!

Friendly staff. Great breakfast

The front desk lady was very nice and helpful.

Super close to the Sanford airport, very convenient. Hotel was nice, would stay there again if I travel out of that airport.

The lobby and elevator were nasty, it smelled of cigarettes or others. The bathroom inside the room was improved, but the shower looked old and not clean. this is just for emergency stay over.

Good

I loved EVERYTHING and EVERYONE. Your team at this location are exceptional. Front Desk, Venessa. WOW WOW, to the new kitchen manager, Heather, The maintenance man, maids service. I have stayed in 5 star hotels around the world and they made me, my husband and our oldest son feel like we were/are family ! Whomever does the hiring for this property is brilliant!! I could not have asked for anything better than all we received. This property and people You are now my go to hotel chain!! I am already planning my next 5-night stay. I was/am impressed with the accommodations! I look forward to my next trip in another week and seeing your staff!! Thank you all for everything!!

Great room. Friendly staff

The facility is under construction but rooms were very nice and clean. The staff deserves an award for how accommodating and nice they are!!!!

First the bed was too high for average person, bathroom faucet had hot water unless you turn it all the to the right, shower curtain slide back at the ends, bad design.

The staff was so friendly and helpful, like making new friends ! Even let us check in early as there was no traffic ! Heather for the shuttle service was very helpful ...everyone was !

There were bugs/fleas in the room. Staff did not address this issue when i brought it to their attention

Nice area

We checked in and saw roaches on the walls my husband showed desk clerk and he laughed. We left. Ridiculous now we are at another hotel and so we are now out of our money

Everything about this Best Western Plus was amazing! The front desk staff and morning breakfast staff were the best! Always friendly and helpful. Finding this motel was a God send because where we had originally booked a room was horrible!!! We arrived late Monday night/Tuesday morning in the original booking and the place was just NASTY. I called the Best Western Plus and they had as a room by a little after 9:00 AM Tuesday morning! Thank you so much and God Bless you all at the Best Western Plus in Sanford, Florida!!!

The AC was so loud we couldn’t sleep. Right across from the elevator.

The diner next-door was good, but it closed at two o’clock in the afternoon. The bed was very comfortable.

Comfortable beds. Nice bathrooms.

La salle de bain a besoin de “finition” Les 2 robinets ( évier et douche ) ne “tenait qu’à un fil” et était sur le point de tomber.

We had to change our room because the first room smelled sooo bad, must wet moldy smell. Like they had just shampooed the carpet with dirty water and sealed the room. But they did give us a differe t room that had been remodeled. Wood floors and smelled great and was ery clean. I can't speak to their breakfast as our flight was leaving prior to their breakdast was open. The personnel were fantastic and friendly.

Carpets were dirty. Bathroom floor had visible dirt. Hallways and elevator need a good cleaning. It was a good stay just needs some cleaning

The staff was amazing and helpful.

Everything was great and a great price! Room had a really musty smell luckily I had some freshener with me to spray.

Clean Room and friendly staff.

Needs vacuuming and cleaned. The pool looked ok. Walmart and Culver’s were in walking distance.

Property was partially renovated, and not very clean. Staff was friendly.

We didn't eat at the hotel. The options did look pleasing.

Rooms smell bad.. can’t even sleep and it was loud at two am

Person was very nice but old smelly hotel

Bed very comfortable, the pool could use some more cleaning, front desk was amazing. I love the coffee available 24/7 with different options. The airport transfer was on time however limited seating. Overall I will come back. Very budget friendly.

The tub faucet dripped. There were small ants on surfaces. The sink drain was slow.

Nasty bugs wet, nasty smell tub, nasty, and dirty people so rude there the workers

The hotel is being renovated, so I am very understanding of that. However, our room had a roach near the microwave. Microwave was filthy, old cracked/ rusted refrigerator, bed not comfortable- I could feel the springs. The AC had duct tape all around it and I had to turn it to 60 to even feel it. Breakfast was “ok”, but they do offer a shuttle service so I guess that’s a plus. Won’t be staying again.

Small hotel but convenient to the airport which we stayed here for.

Staff were very friendly. Room was clean and adequate for our one night stay. Shuttle service to the airport and nearby dining options were a big help!

Bathroom tub faucet leaking

There were places ro eat around here witjin walking distance. The bathroom of the room that we stayed in overflowed when we took a shower. We were able to get anothwr room, but no one on staff even apologized. The pool was out in the middle of the front of the building. The hallways smelled of paint, so you knew they were upgrading many places.

Wonderful place to stay.

Nice place and nice people

Price value top notch. Over night stay morning flight

No hidden fees It was all good we will come back again

Room was nice & clean. Staff was very nice & helpful. Had tiny ants on countertops in the room.

Great staff

There were water leaks in several of our rooms. The floors and carpets were wet and they the hotel could not deal with the issue.

Picked this hotel because of airport shuttle after flight being canceled until the next day. The shuttle quits at 5p but didn’t show that on site I was on. While at the hotel the power went off and on from 11:30pm until we checked out the next morning. Smoke detector, microwave beeping every 45 seconds. No lights except in entry and bathroom and then had to carry luggage down the stairs because elevators didn’t work without electricity. No breakfast because of electricity being out.

Customer service was great.

Not bad at all

We were gives a room with a floor fan trying to dry carpet. There were no towels in the room. Front desk person did mot have keys or information to correct the problem. The property had a power outage in middle of night. No air conditioning and elevators stopped working. No staff to be able to carry luggage down 3 flights of stairs. I am 71 years old. Thank goodness my 14 year old grandchild was with me and could carry both of our suitcases, one at a time, downstairs. Cannot recommend

No power

Giving wrong room key, someone already in room. AC went out during the night as well as bathroom lights. Bed very comfortable.

Not the cleanest room I’ve ever seen

great

Is very close to the airport and dinner options but was given am already occupied room when checked in. That was uncomfortable.

The tub would not drain but the staff was very pleasant and helpful

Musty

It’s ok for a cheap price and location to airport. The front desk lady was very nice. The rooms are quiet, but it needs to be more clean and there’s weird smells.

Loved the free full hot breakfast bar and the 24 hour free specialty coffee and the shuttle to the airport. Better with Best Western, Yahoo 😀

Beds were too high and hard to get into. Also asked for handicap rooom and first floor due to my wife being handicapped. Lady at desk said they didn’t get these requests but I listed them on the Hotel site. She was able to get us a first floor room though. The lady was acting quite tired due to working a double shift. Asked for a roll away bed but desk lady said the mgr had the key to the room were they were but was off .

close to airport

Close to airport

Window was sealed shut, no screen even it wasn't. Smelled of mildew.

Facility was under remodeling in parts so a review would not be relevant.

I had an early flight a stayed the night before. The room was clean and comfortable. The staff was friendly and helpful. It was quiet. Just 7 minutes from the Sandord airport made it great for me.

Bed is comfy and a variety of pillows offered depending on preference

Good stay Under renovation which is great! Very friendly staff Convenient

Hated

Clean convient to airport . Appreciate the airport shuttle

Being close to the airport, this hotel is a good stay. The bed was comfortable. We were given a breakfast bag as we left before breakfast was ready. The desk staff were the best!

We saw a total of 5 roaches killed two it was pretty bad!

Had a late flight and needed a place to spend a few hours. Chose this hotel on pictures of pool area and price. Pool pictures were highly deceptive - shows lounge chairs in photo, but reality is 4 beat up seating chairs and a rickety table.