Homewood Suites by Hilton Richmond - Airport

The room had everything I could think of. If I had more time I would’ve been cooking in my room.

Not in great condition. Somewhat run down. Breakfast was not very good

The staff were all extremely friendly. I really enjoyed being able to cook a meal in our room while also having breakfast provided to us.

The beds are super low to the floor and uncomfortable

Convenient location to where we needed to stay. Lobby was well kept. Obviously renovated in the last few years, but poorly done. So much dirty carpet, elevators looked and sounded like they were from 1985. No fans in the bathrooms for moisture. Water damage in the bathroom. Carpets and couch were SO dirty. I had to re-clean the room/bathroom before I’d let my kids touch anything.

Breakfast was so so could be a lot better If the food was hot enough it wouldn’t be so bad

The bathrooms clearly do not get cleaned

Very good

Exceptional

Exceptional

Exceptional

Staff was great. Breakfast was HORRIBLE and bathroom had mold on ceiling in tub area. Over all 3.5/5. I would give them another chance.

and doing us a favor to helping us out. I paid extra for room because online it said “newly renovated” which was not true. Mattresses saw a better days. Sofa bed frame was damaged on two sides Glasses were dirty. And breakfast very poor. Also, you have to pay extra $10 for parking which by the airports areas is usually free

Excellent Location n very close to a restaurant. We felt safe staying there Bob S Nothing- very good hotel

Excellent Location n very close to a restaurant. We felt safe staying there Bob S Nothing- very good hotel

Front desk staff disappeared several times that I saw while sitting in the lobby. They had to go off to do other things. The phones were ringing and people were trying to check in. They need more help. All staff were friendly.

Location was centralized. Facility was clean. Room was comfortable. No dislikes.

Location was centralized. Facility was clean. Room was comfortable. No dislikes.

Very clean! I was there for a class being held in one of their upstairs conference rooms, and the whole facility was exceptionally clean! The elevator seems pretty sketchy, I opted to take the stairs

Very clean! I was there for a class being held in one of their upstairs conference rooms, and the whole facility was exceptionally clean! The elevator seems pretty sketchy, I opted to take the stairs

Exceptional

Overall I enjoyed my stay at this property. The biggest highlight was the room. It was very spacious, accommodating, and clean. The only thing I had an issue with, which is minor, was the property was hard to locate from the street.

Clean close to airport good restaurant next door and great staff

Location

Location

All of it very family oriented Pool closes too early. Check in at 3 pool closed at 8

Pool closes too early. Check in at 3 pool closed at 8

Superb

Yes

Exceptional

Rooms could be cleaner and maybe bacon on the breakfast buffet,

Exceptional

Exceptional

I enjoyed my stay. I booked for the pool and if I had known the pool hours I would have maybe went with another option. The location is clean and safe but my recommendation is to extend the pool hours.

The room was very clean, and the staff was friendly. One recommendation--the room was supposed to be non-smoking. The room smelled like residual smoke and stale. It would be great to have a diffuser in the room. There was a dead bug in the closet.

The room was very clean, and the staff was friendly. One recommendation--the room was supposed to be non-smoking. The room smelled like residual smoke and stale. It would be great to have a diffuser in the room. There was a dead bug in the closet.

The size of the dwellings are extremely comfortable and very nice quality. The rooms lacked an oven for cooking real dinners or food. Would have liked an oven over the dishwasher. But that's just my opinion

Clean.

Clean.

Amenities

Amenities

Location and cleanliness I like it all

Good service

Good service

Nice!

Nice!

Overall, the hotel was nice. The breakfast was not good & barely any choices. Very small amount of food & the eggs were disgusting. Being that close to the airport, we heard the planes constantly at night. That's not great for a light sleeper. The staff was friendly, with a special shout out to Whitney at the front desk who was very friendly & accommodating. :-)

Overall, the hotel was nice. The breakfast was not good & barely any choices. Very small amount of food & the eggs were disgusting. Being that close to the airport, we heard the planes constantly at night. That's not great for a light sleeper. The staff was friendly, with a special shout out to Whitney at the front desk who was very friendly & accommodating. :-)

Beautiful room

Beautiful room

didnt have my room available

didnt have my room available

Everything was great!

Everything was great!

Everything about this property was lovely I really enjoyed my stay

The size, cleanliness and modern decor. The smell of Controlled Substances

We were pleasantly surprised. The room was so clean and roomy.

Something everything was good thank again

Amazing, wife loved the room with a kitchen, it felt and smelled like new all over, this will be our hub stoop for our monthly travels. The Breakfast was fantastic like being at home. Only issue nickle and dime the cutomer to pay for parking , its crazy.

Amazing, wife loved the room with a kitchen, it felt and smelled like new all over, this will be our hub stoop for our monthly travels. The Breakfast was fantastic like being at home. Only issue nickle and dime the cutomer to pay for parking , its crazy.

Pool was foul smelling and dirty looking. Kids didnt want to get in, which was the purpose of the stay

Pool was foul smelling and dirty looking. Kids didnt want to get in, which was the purpose of the stay

Clean, very quiet for an airport hotel Clean and quiet

Everything was perfect. I had a two room adjoining suite. No complaints about the rooms.

Everything was perfect. I had a two room adjoining suite. No complaints about the rooms.

This is a great airport hotel, very close to Richmond International. The hotel is clean and comfortable and priced right.

This is a great airport hotel, very close to Richmond International. The hotel is clean and comfortable and priced right.

The room was nicely set up They closed the hot tub and pool area at 8 pm. After driving 10 hours it’s what we was looking forward to.

I have been staying at this hotel for over 10 years when I visit. It’s my favorite it’s close to the airport always get a shuttle from the hotel to the airport. I do miss the dinners you used to serve!!!

I have been staying at this hotel for over 10 years when I visit. It’s my favorite it’s close to the airport always get a shuttle from the hotel to the airport. I do miss the dinners you used to serve!!!

very well, the staff are very kind and helpful. This place is fine thank you.

very well, the staff are very kind and helpful. This place is fine thank you.

We had a confirmed, prepaid reservation but were held at check-in for two hours because our payment was to Hotels.com rather than to the hotel itself. We had no way of knowing this and it should not have been our problem.

We had a confirmed, prepaid reservation but were held at check-in for two hours because our payment was to Hotels.com rather than to the hotel itself. We had no way of knowing this and it should not have been our problem.

Parking fee is not warranted for this location.

I have stayed multiple times. The staff is always friendly, polite, and accommodating. The rooms: suites are clean.

I have stayed multiple times. The staff is always friendly, polite, and accommodating. The rooms: suites are clean.

I did not like the fact that the jacuzzi did not work my ball team who had like eight rooms there could not get into to the Jacuzzis

They advertised pool and hot tub. Pool was disgusting hot tub was not operational. We got no room service at all. Have been coming there for years but this was the worse!! I was wondering why I hadn’t seen anyone in the pool. On the second day I went to the pool and saw why!! My stay was based on the pool and room service. I got neither!

They advertised pool and hot tub. Pool was disgusting hot tub was not operational. We got no room service at all. Have been coming there for years but this was the worse!! I was wondering why I hadn’t seen anyone in the pool. On the second day I went to the pool and saw why!! My stay was based on the pool and room service. I got neither!

The pool closes too early, 8pm??

I will be returning. It was the best

I will be returning. It was the best

Loved it. I will be returning.

Loved it. I will be returning.

Great room!

Great room!

Quiet location near Hwy.

Quiet location near Hwy.

The pool was greenish They "forgot" to clean my room. And then made me gather all linens and deliver them to the front desk before they would give me more. There were ants all over our room and the window leaked water right in when it rained. (See photos)

The pool was greenish They "forgot" to clean my room. And then made me gather all linens and deliver them to the front desk before they would give me more. There were ants all over our room and the window leaked water right in when it rained. (See photos)

customer service was amazing. property was clean too

customer service was amazing. property was clean too

Kept us close to the highway. Not to far from places to eat and/or shop if needed. 2gas stations to choose from and not to far from our family .

Kept us close to the highway. Not to far from places to eat and/or shop if needed. 2gas stations to choose from and not to far from our family .

Nice property . Friendly and helpful staff . Would like waffles to be served at this location. Overall pleased :)!

Nice property . Friendly and helpful staff . Would like waffles to be served at this location. Overall pleased :)!

The hotel itself was very beautiful and clean. The receptionist was very rude when I first arrived

The hotel itself was very beautiful and clean. The receptionist was very rude when I first arrived

Dirty dishes in the dishwasher….. bed smelled like pee

Dirty dishes in the dishwasher….. bed smelled like pee

Overall the property was nice. Staff was friendly and dealt with issues quickly. I gave it a lower rating due to not being told at check-in that there was a $10 parking fee per day and it clearly says on Expedia that it is free parking. I did not find out until my credit card was charged and received the final bill sent to my email. Someone needs to update their profile.

Overall the property was nice. Staff was friendly and dealt with issues quickly. I gave it a lower rating due to not being told at check-in that there was a $10 parking fee per day and it clearly says on Expedia that it is free parking. I did not find out until my credit card was charged and received the final bill sent to my email. Someone needs to update their profile.

The breakfast was great, and I love how the breakfast area is set up. The room was just as I expected (we stayed last year too). The room was very clean and had everything we needed, as far as the sofa bed and the kitchen utensils. I came with my family for my daughter's spring break and an early birthday gift, and I was very disappointed. The room and breakfast were great, but the pool was green the whole time we were there (a week- I added a day). We got in the pool the first couple of days as it wasn't that green, but as the days went on, it got greener. The next-to-last day, a child spit up in the pool, and the pool was closed. They opened it back up, but by then, we didn't want to get in at all. My daughter is 10, and the whole reason I booked here was because of the pool. I don't know if we'll be coming back next year.

All the staffs were nice and friendly. The breakfast was very good and the room was pretty decent. The room was nice and clean.

All the staffs were nice and friendly. The breakfast was very good and the room was pretty decent. The room was nice and clean.

Me and my fiancé booked this hotel over the weekend for his birthday it was in a great spot we loved seeing all the planes and the staff were very helpful the hotel was great our only issue was the kitchen was not as clean at it could have been when we got there I noticed the fridge looked like it hadn’t been wiped and being that I used to be a housekeeper I understand it can be difficult at times so I went ahead and just cleaned the kitchen, but as I was cleaning and throwing my cleaning wipes away they were brown so that was a little disappointing also we found a roach on the wall in the bedroom it was really close to the vent so we did think that that’s where it could have came from but to see a roach in your hotel room in general is really disturbing

Me and my fiancé booked this hotel over the weekend for his birthday it was in a great spot we loved seeing all the planes and the staff were very helpful the hotel was great our only issue was the kitchen was not as clean at it could have been when we got there I noticed the fridge looked like it hadn’t been wiped and being that I used to be a housekeeper I understand it can be difficult at times so I went ahead and just cleaned the kitchen, but as I was cleaning and throwing my cleaning wipes away they were brown so that was a little disappointing also we found a roach on the wall in the bedroom it was really close to the vent so we did think that that’s where it could have came from but to see a roach in your hotel room in general is really disturbing

Everything was great, and the guy who checked me in was AMAZING

Everything was great, and the guy who checked me in was AMAZING

Our room was infested with ants in 3rd floor. Only one member of staff tried to figure out the situation. After first trying to spray - we said unacceptable as we were staying 3 nights- we asked for a new room or a room at nearby hotel. We had to continuously push for a new room before getting one and had to wait for it to be cleaned. We were finally in it at 11:00 at night.

Our room was infested with ants in 3rd floor. Only one member of staff tried to figure out the situation. After first trying to spray - we said unacceptable as we were staying 3 nights- we asked for a new room or a room at nearby hotel. We had to continuously push for a new room before getting one and had to wait for it to be cleaned. We were finally in it at 11:00 at night.

Cleanliness, front dest answer to Questions also the breakfast is nice. Overall very convenient and calm

Cleanliness, front dest answer to Questions also the breakfast is nice. Overall very convenient and calm

The room was great : like a efficiency: the biggest problem: no electricity in he middle of the night and thru check out:

The room was great : like a efficiency: the biggest problem: no electricity in he middle of the night and thru check out:

This hotel charged me double to stay ! I’m been trying to contact them about the issue but no luck:( I just want someone to reach out so we can fix the problem!!

Great place to stay, but the breakfast was “meh”.

Great place to stay, but the breakfast was “meh”.

Very clean

Very clean

The hotel has been remodeled..everything was really nice, breakfast good..and the Mexican Restaurant in the parking lot..was great!

The hotel has been remodeled..everything was really nice, breakfast good..and the Mexican Restaurant in the parking lot..was great!

This is a terrible hotel. It benefits from being associated with Hilton suites name but it is no way what that brand promises. It is advertised as “pet friendly” but when you check in and are already on the property they hit you with a 75 dollar fee. The “breakfast” is slim pickings compared to embassy suites in Portland. The room had water damage and the very worst thing is that the hotel has surveillance cameras EVERYWHERE and appear to be more interested in spying on their guests than protecting them. I will never return and I will be much more suspicious of Hilton suites by other names. Oh and the famous Hilton reception is only on Monday through Wednesdays and not on weekends! It’s a total gas light.

This is a terrible hotel. It benefits from being associated with Hilton suites name but it is no way what that brand promises. It is advertised as “pet friendly” but when you check in and are already on the property they hit you with a 75 dollar fee. The “breakfast” is slim pickings compared to embassy suites in Portland. The room had water damage and the very worst thing is that the hotel has surveillance cameras EVERYWHERE and appear to be more interested in spying on their guests than protecting them. I will never return and I will be much more suspicious of Hilton suites by other names. Oh and the famous Hilton reception is only on Monday through Wednesdays and not on weekends! It’s a total gas light.

Check in time was 3:00 room was ready until 4:36. Room got up to 86 degrees. They could not fix and didn’t have any other rooms available. Breakfast is over at 10am came down to eat around 9 and they had minimal food and I was told they wasn’t going to bring out anymore. Front desk stopped answering the phone. Just a horrible experience

Check in time was 3:00 room was ready until 4:36. Room got up to 86 degrees. They could not fix and didn’t have any other rooms available. Breakfast is over at 10am came down to eat around 9 and they had minimal food and I was told they wasn’t going to bring out anymore. Front desk stopped answering the phone. Just a horrible experience

** Pool and Hot tub hours 11am-8pm everyday even weekends and not even connected to rooms so not sure the logic.

** Pool and Hot tub hours 11am-8pm everyday even weekends and not even connected to rooms so not sure the logic.

Wry helpful staff and great breakfast.

Newly renovated…pet friendly…excellent Mexican Restaurant next door (Authentic)…three gas stations 1/2 block away…two blocks from CVS…will make this my hotel of choice whenever I’m in Richmond

Newly renovated…pet friendly…excellent Mexican Restaurant next door (Authentic)…three gas stations 1/2 block away…two blocks from CVS…will make this my hotel of choice whenever I’m in Richmond

Newly renovated…easy access location to the interstate…excellent Mexican restaurant next door…free parking…three gas stations 1/2 block away…will make this my hotel of choice whenever I’m in Richmond…

Newly renovated…easy access location to the interstate…excellent Mexican restaurant next door…free parking…three gas stations 1/2 block away…will make this my hotel of choice whenever I’m in Richmond…

The location and amenities The pool was too cold

They did with a friendly and willingness . 2. The pool needed cleaning there was particles floating in the water and there was pieces of paper / wrappers on the floor .

They did with a friendly and willingness . 2. The pool needed cleaning there was particles floating in the water and there was pieces of paper / wrappers on the floor .

They display queen size beds but in reality they are full.

They display queen size beds but in reality they are full.

Comfort and relax during my stay, wifi stable and fast, breakfast was minimal but good, unfortunately the gym is not open 24h, this was frustrating.

Comfort and relax during my stay, wifi stable and fast, breakfast was minimal but good, unfortunately the gym is not open 24h, this was frustrating.

I did not like that the indoor pool area opens at 11am and closes at 8pm.

I did not like that the indoor pool area opens at 11am and closes at 8pm.

Loved the property under construction but still great

Loved the property under construction but still great

My room reeked of cigarette smoke. I had to leave early. It was unbearable.

My room reeked of cigarette smoke. I had to leave early. It was unbearable.

Nice stay

Nice stay

I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help

I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help

When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.

When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.

The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.

The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.

The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud

The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud

The suite has lady bugs and heater was not working.

The suite has lady bugs and heater was not working.

Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.

Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.

Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend

Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend

Very nice temporary living with a true suite instead of one room.

Very nice temporary living with a true suite instead of one room.

It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.

It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.

The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.

The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.

I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.

I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.

The breakfast was good and the pool was nice.

The breakfast was good and the pool was nice.

Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...

Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...

Great and clean

Great and clean

First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.

First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.

Theres nothing to eat around there except for that Mexican restaurant

Theres nothing to eat around there except for that Mexican restaurant

Loved it

Loved it

I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.

I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.

I liked everything but the 75 dollar pet charge

I liked everything but the 75 dollar pet charge

Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.

Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.

Very nice and efficient

Very nice and efficient

Walls looked like a murder occurred here, bathroom was rust around the tub walls had urine splash on them. The bed was absolute horrible it was like a dollar store mattress.

Walls looked like a murder occurred here, bathroom was rust around the tub walls had urine splash on them. The bed was absolute horrible it was like a dollar store mattress.

Dirty. Needs major renovating.

Dirty. Needs major renovating.

Rooms not as clean as they should be. The Mattress felt like you were sleeping on "ROCKS" Worst night sleep ever!!!

Rooms not as clean as they should be. The Mattress felt like you were sleeping on "ROCKS" Worst night sleep ever!!!

The room was nice never saw room service and I stayed 3 plus days no one came to empty trash I had to do it myself no phone in the room to call front desk the ceiling fan was wobbling and no light on fan and garbage disposal didn’t work

The room was nice never saw room service and I stayed 3 plus days no one came to empty trash I had to do it myself no phone in the room to call front desk the ceiling fan was wobbling and no light on fan and garbage disposal didn’t work

I liked that it was close to restaurants and shopping and it was quiet even with the airport next door

I liked that it was close to restaurants and shopping and it was quiet even with the airport next door

The hotel lobby is nice and they offer free breakfast in the morning. Check in was easy and they have a restaurant right next door which is convenient. We chose to stay here because we had a flight at the crack of dawn and needed to be close to the airport. We booked the suite for our family of 4. The carpet in the room was filthy and the bathroom/shower was dirty and had mildew. If it was not for the fact we had a very early flight we would have chose a different hotel.

The hotel lobby is nice and they offer free breakfast in the morning. Check in was easy and they have a restaurant right next door which is convenient. We chose to stay here because we had a flight at the crack of dawn and needed to be close to the airport. We booked the suite for our family of 4. The carpet in the room was filthy and the bathroom/shower was dirty and had mildew. If it was not for the fact we had a very early flight we would have chose a different hotel.

Thank you. Were pleased and comfortable.

Thank you. Were pleased and comfortable.

Not the worst but, this won’t be my first choice.

Not the worst but, this won’t be my first choice.

Great experience. The ad said premium bedding and our beds were not to Hilton standards or their signature bedding we were expecting.

Great experience. The ad said premium bedding and our beds were not to Hilton standards or their signature bedding we were expecting.

After 50 minutes that the receptionist spend on the phone, I was told that there is nothing that they can do and that I needed to call the third party (Expedia) to try to get a refund. I had to walk out of the Homewood Suites at 1 AM without any help at all. I had never experience such poor customer service as the one from Homewood Suites.

After 50 minutes that the receptionist spend on the phone, I was told that there is nothing that they can do and that I needed to call the third party (Expedia) to try to get a refund. I had to walk out of the Homewood Suites at 1 AM without any help at all. I had never experience such poor customer service as the one from Homewood Suites.

The coffee was very good, if not excellent, Breakfast was much better than most hotels. Breakfast staff was hard working and personable.

The coffee was very good, if not excellent, Breakfast was much better than most hotels. Breakfast staff was hard working and personable.

Our last stay in this property was better, this time the dishwasher was broken and all the cups and dishes were dirty when we arrived which was very disappointing. The suites are nice and spacious though so that’s the main reason we chose this hotel as a family.

Our last stay in this property was better, this time the dishwasher was broken and all the cups and dishes were dirty when we arrived which was very disappointing. The suites are nice and spacious though so that’s the main reason we chose this hotel as a family.

The bathroom had small black bugs crawling and it seemed as if the room hadnt been cleaned in awhile

The bathroom had small black bugs crawling and it seemed as if the room hadnt been cleaned in awhile

For an airport hotel this is one of the best ones I’ve seen however don’t expect much in terms of luxury, it’s just meant to be practical and convenient. The leisure options are quite good with a pool, gym, small basketball area and outdoor bbq area, so again not bad for an airport hotel, but the bedrooms are outdated with old appliances and old-fashioned decor… it’s convenient for families and people who prefer to have a kitchen while traveling.

For an airport hotel this is one of the best ones I’ve seen however don’t expect much in terms of luxury, it’s just meant to be practical and convenient. The leisure options are quite good with a pool, gym, small basketball area and outdoor bbq area, so again not bad for an airport hotel, but the bedrooms are outdated with old appliances and old-fashioned decor… it’s convenient for families and people who prefer to have a kitchen while traveling.

Staff was very friendly and the rooms were very clean

Staff was very friendly and the rooms were very clean

It's was a nice hotel. The wifi could off been better and a smart TV to have Netflix or Hulu on the tv

It's was a nice hotel. The wifi could off been better and a smart TV to have Netflix or Hulu on the tv

Hotel is in poor condition and not clean. Fan in the room wobbled and the light flickered. Sticky buildup throughout the kitchen area. Toilets were installed improperly and shower did not drain flooding the entire bathroom (ADA shower). Very run down in general. Room was cleaned but with no attention to detail.

Hotel is in poor condition and not clean. Fan in the room wobbled and the light flickered. Sticky buildup throughout the kitchen area. Toilets were installed improperly and shower did not drain flooding the entire bathroom (ADA shower). Very run down in general. Room was cleaned but with no attention to detail.

Love the staff! They make you feel welcome every time I come. Rooms are comfortable and just a great place to stay!

Love the staff! They make you feel welcome every time I come. Rooms are comfortable and just a great place to stay!

The room was nothing like what was pictured. The images must have been from years ago when it was new. The desk was missing a handle, the room, tub, and kitchen were dirty, and there were ants in our bed. Needless to say, we did not stay the night there. Now fighting with Expedia for the refund. Would not recommend for anyone. We ended up staying at the Holiday Inn Express and it was nice, clean, and everything we expected this hotel to be.

The room was nothing like what was pictured. The images must have been from years ago when it was new. The desk was missing a handle, the room, tub, and kitchen were dirty, and there were ants in our bed. Needless to say, we did not stay the night there. Now fighting with Expedia for the refund. Would not recommend for anyone. We ended up staying at the Holiday Inn Express and it was nice, clean, and everything we expected this hotel to be.

Excellent

Excellent

Very nice

Very nice

The Bathroom area could have been cleaned more thoroughly. There was visible area in the bathroom (around the toilet) that wasn't cleaned to our satisfaction. I called and filed a complaint, but still it was not handled, to our satisfaction. The hair dryer and the iron had to be replaced upon our request. Otherwise, we enjoyed our stay.

The Bathroom area could have been cleaned more thoroughly. There was visible area in the bathroom (around the toilet) that wasn't cleaned to our satisfaction. I called and filed a complaint, but still it was not handled, to our satisfaction. The hair dryer and the iron had to be replaced upon our request. Otherwise, we enjoyed our stay.

It was very frustrating. My flight landed early so I went to the hotel to see if I could possibly check in early. They said my room wasn’t ready, but that I could wait in the lobby. I waited until check in time at 3, then I asked and they gave me a different room — which they could have done an hour earlier. They also failed to mention that the both the pool and hot tub were closed. I chose the hotel for its proximity to the airport and it’s hot tub. The hotel’s redeeming quality was the Mexican restaurant next door. I will not be staying here again.

The property needs an overhaul. The rooms are outdated, old tvs, worn out carpet and stained showers and bathrooms. The breakfast was lackluster and offered no protein? Like who does that?. Their was trash outside the perimeter daily almost like they didn't monitor it. Lastly, the doors leading in/out of the building were propped or slightly open sp anyone could get in the building. I would not recommend this hotel to anyone until they get it together.

the hotel staff was very friendly and nice but the hotel room was nasty and had hair in the showers and looked like mold on the ceiling

Great property with wonderful staff. Conveniently located to the airport. My go to place!

Property was old and not very nice or clean

The front desk folks are very warm, welcoming and supportive. That makes staying very good.

Sad lil romantic getaway. Full of kids running all freaking day and night up and down hallways and stairs. Room was kinda gross. Found loads of dirt and hair in bathroom, shower, and kitchen area. Run down. NOT WORTH THE MONEY. Can not believe this is a Hilton property.

Shout out to Daniel. Great steward of the property. He was very patient with people and helped everyone get what they needed. Will stay again as the property is close to the airport and they have great services.

I am not satisfied with this booking process at all

Property could use some updates and repairs.

I typically stay at this property and am satisfied but this time was different. I booked for 5 days. On day 2, I asked the front desk clerk about housekeeping. I was told “unfortunately, we only provide cleaning every 4th day”. On night 3, I contacted the front desk and was given the same spill about housekeeping only being provided every 4th day. When I explained that the next day would be my fourth day, I was told that someone would come to provide housekeeping services while I was out managing my mom’s funeral. When I returned nothing had been touched. There were ants and ladybugs in my room, that I ended up killing. One was still stuck to the table. I, again, called the front desk and was told the clerk was new and needed to consult with her trainer. I was placed on hold for a while then the clerk came back and basically told me “oh well, you check out tomorrow, all of the housekeeping staff was gone for the day”. I ended up leaving a day early because the hotel doesn’t seem to prioritize my health, well-being or cleanliness. Not once was a housekeeper made available. They have to do better to protect individuals.

The rooms are very tired and in need of a remodel. The mattresses were worn out and the fitted sheet didn't fit. They do not provide housekeeping automatically, but you must call for housekeeping, and when I did, I was told it was only offered every 5th day. We had to carry all of the towels to the lobby to trade for new ones. Breakfast was adequate, nothing to talk about, especially in the times of Covid. And we got stronger WiFi from the Microtel next door. If I were to go to the Richmond area again, I would not stay at the Homewood Suites. For the price, there are a lot of other places to stay.

I was extremely disappointed that the pool was closed. This was not noted in the website description. I was told by the desk when I asked about the pools location that it hadn’t been used since covid. I have stayed at other hotels this year and they have their pools operational. If I had known beforehand that it was closed I would have chosen a different place.

I’ve stayed there before. Great place and great service

The employees were friendly. Breakfast was good with a variety of items. We stayed in a jacuzzi suite which had a roach in the kitchen area. The wallpaper was coming off in the bathroom. When we turned on the jets in the tub, nasty scum came out of the jets and ruined our experience. The front desk told us there was not another jacuzzi suite available, but they would add some credit to my Honors account. Not exactly the experience we paid for!

We stayed 2 nights in two different rooms. The first had mildew on and a leak in ceiling. They weren't able to move us until the next morning although they were concerned and worked with us. The second night we discovered that it appeared the refrigerator was leaking and the carpet was soaked around the kitchenette.