DoubleTree by Hilton Richmond Airport

Staff was nice and helpful room was clean and prepared for a comfortable stay

The room was ok, but the air conditioner kept me awake. It kept making noise when it would come on. The next morning my husband was taking a shower and there was red hair (a lot) on the shower wall.

Airport shuttle was very handy, lovely friendly staff. Great location for the airport

Superb

The foyer area did smell a bit like cigarette smoke. Not sure why. The foyer was not amazing or inviting. Very dated. The rooms were pleasant, clean yet very humid and the sheets felt a bit damp from the humidity in m the room.

I enjoy my time at this hotel.

It's a nice, clean place to stay. It needs a little updating and the garbage in the common areas needed to be attended to more often. There is definitely airplane noise but nothing crazy. There is a Sheetz and a Wawa nearby for food and/or gas. I'd stay here again.

Maria the front office staff was amazing, she is a star and so competent and kind. The bartender complained so so so much about being alone with her job. The breakfast is mediocre and $15. The room was clean, but still some foreign hairs in the shower.

Room was clean and spacious. The staff were very friendly and helpful.

Good

No one at the front desk for checkin nor any one answer thing telephone.

Close to the airport. Clean. No one at the front desk for checkin nor any one answer thing telephone.

Exceptional

Friendly staff. Check in was very easy. Food and Bar service was awesome.

The hotel is directly under the flight path; prepare accordingly. I only slept at the hotel and didn’t spend my waking hours there. Between the ear plugs and AC, I didn’t notice the planes. The room was clean. I did not use any amenities during my stay.

Very good

Overall great stay

Friendly staff, clean, good amenities, efficient

Clean, comfortable, close proximity to airport.

I would stay here prolly one of the better places on the block

Exceptional

Exceptional

Comfortable beds Nothing

Nothing

Location, comfort , and hospitality N/A

Location, comfort , and hospitality N/A

No dislike

Everything No dislike

There was a sewer smell in the lobby and elevetor. Also the room security deposit was 100 bucks and it did not release the same day as they promised.

Nice atmosphere Had to stay at pool with my 14 yr old son

Nice atmosphere Had to stay at pool with my 14 yr old son

Nice room

Such friendly and helpful staff! Room was very comfortable too!

Good

Did not use

Awesome

We had to wait over 30 minutes

Superb

Exceptional

Water pressure for shower needs to be stronger.

Bad

Clean and very comfortable Friendly staff

Clean and very comfortable Friendly staff

The best front desk people EVER

The room was clean and tidy, the oarking lot well-lit, and the breakfast delicious!

No running hot water

The hotel was clean The bed and the pillows

I didn’t eat breakfast because my flight was to early

Room had damaged door and no one was at the desk upon arrival until after I had stood for 30 minutes and no one answered the phone.

Clean room

Early check in which was perfect because I had a wedding at three

We only stayed one night but the room was clean and comfortable. The only issue was we had no regular coffee pods in the room, and when I called, they didn’t have anyone to bring it up. Other than that, a great option if you need to stay near RIC.

Perfect hotel for someone using the Richmond Airport, shuttle was on time and easy to schedule.

breakfast was not free and it was at the other property.

Clean, and convenient

After coming off the road from a long trip and exhausted, I was (thankfully) checked in early by a very friendly & courteous Semeatria at the front desk. Employees with a great attitude such as as hers should always be acknowledged by their employer.

Cleanliness Nothing

Beautiful hotel. Nicely appointed. Did not like having to access info via QR code. Staff was pleasant and very very helpful.

Stayed a whole week. Used the bar and restaurant. Front staff bar staff and cleaning staff were all very friendly and helpful. Drinks and food were great. Rare for a hotel. And since its been recently renovated, rooms and mattresses are pristine.

Excellent customer service, warm friendly staff and our room was clean and the mattress comfortable providing a good night rest. The dining experience was great, breakfast as well as dinner. We were given a warm chocolate chip cookie by the front staff. Although there was a conference being held there everyone has cared for with a smile and with respect. I highly recommend for cleanliness, customer service and comfort.

Clean. Wonderful staff A bit old. Carpets etc kind of old.

It’s was a very nice hotel

Outdated

Nice

This property is definitely one property that I will go back to you on my travels. Absolutely love this place quite beautiful great breakfast. Everyone was so kind it was unbelievable..

My daughter and I were on a college visit and chose an hotel close to the airport between our two visits. We booked our room for two nights. Our room smelled musty, the shower/room had signs of mold and the sink dripped water. The air conditioner could not be adjusted up or down. We did not want anyone to service our room since we had personal items in it and would not be returning until late that evening. Upon our return that evening, the musty smell was more pungent. Thank goodness we had an early flight out the next morning.

Nice

The lady at the front desk. Sherri I believe her name was. She was very nice and helpful. Give that lady a raise!!

Hotel was clean and accommodated our needs for the weekend!

Excellent all around, Shametria is the best. I hope I spelled that right haha! I will visit 10/10 experience.

Sherri, was an excellent representative! She made my stay and check in process of 11 people quick and convenient. Would definitely go back because of her alone.

Clean room. Friendly check in.

A beautiful property. The staff was very friendly and helpful. I will definitely book here again! Thank you!!

I was running ahead of schedule snd called and asked about early check in. The lady on the phone and lady at the counter were all so accommodating and nice. And scheduled a shuttle from the airport willing and happily. The room was clean and cold it was hot outside.

Smelled of dirty mop, urine, and smoking.! The elevator was slow and the hallway smelled of pet urine, dirty mop, and weed. The craftsmanship in the bathroom was substandard, and the a/c is very loud.Unacceptable for this brand.

Everything

This was by far the worst Doubletree I have stayed at. However, it still rated as average. Our toliet kept cutting on and off automatically and it was very loud. The hotel restaurant needs to be updated. The beds were uncomfortable. Very average pending below average stay.

Love it!!

Staff was friendly

Great customer service! After traveling all day, we arrived at midnight to check in and were greeted with amazing hospitality and a warm cookie! I feel like we’re in a movie! Excellent clean rooms and great food. Close to the expressway and airport! Superb!

Love hilton properties! They never disappoint!

The staff always greets me with a bottle of water at check-in (even at 1am). They're all very friendly and accommodating.

Not the “old school” Hilton that I worked for. “Ok but nothing to write home about” “bland”

Breakfast wasn’t included and was served from 7am. It was a big weekend since there was a soccer tournament and swim meet and kids had to leave hotel before 7.

The price for the hotel. It was an average hotel with a 4 star price. This place was more like a 3 star hotel.

This hotel should not have a 4 Star rating - does not belong in that category. Overpriced for what is a very average 3 star property.

Evrything was great over all

Didn’t eat there N/a

Staff very friendly and responsive to concerns.

Great service

We had a great time! The staff was awesome! Very Helpful and friendly. Met some great staff members! Will definitely be back.

Great place

All good

Trip was booked successfully and stress free for my company.

The hotel is very clean! Loved the convenient location!

Safe quiet

I loved this hotel!

Perfect for the purpose of my visit. Staff was great! Would be nice to have some restaurant options nearby.

The bar and restaurant staff are great! As well as the super friendly and welcoming front desk staff. I'll definitely stay here again.

The main level smelled like sewage. The room was clean, but the common areas had not had a thorough cleaning in some time. There was no free coffee in the lobby for guests as many other hotels offer.

very quite

My room was charged for two dinners by another person during my stay. I alerted the front desk and have not heard from the supervisor to remove the charge.

Excellent., Staff was very helpful with Coffee. Staff found what my Son left behind.

The cleanness and the location.

Halls were dirty, elevators dirty. 2 Oreo cookies were smashed on floor in front of lobby elevators for 2 days and were not cleaned up. No one took incentive to clean up. Very disappointing.

Very clean and nice Nothing

Very comfortable and clean room. Easy check in, friendly staff.

Handicapped room was bigger than my house.

Highly recommended

Nice place; close to many things.

It was a good looking hotel and a good stay. I would come again.

Shila, the bartender, is amazing. Fantastic service, welcoming, and went above and beyond for everyone she took care of. Heart of gold!

Very convenient for anyone needing to be close to RIC airport. Very clean and comfortable room. Nice staff. 1st night was great, 2nd night was horrible, but only due to occupants next door whose had the TV blaring up until 1am, then again at 4am, and once more at 7:30am. Made for a very unpleasant stay and rough day the next day.

I’ve stayed multiple times because of traveling for work in the area. The staff are very friendly and the lobby is very nice but the rooms are dated and have an unpleasant odor… paint missing on the walls and faint stains on the carpet. Definitely due for a remodel

Paying for parking on an outdoor lot that belongs to the hotel. Excessive charge.

Please note that you have to pay for parking.

Stop over

Quick check in, nice location and clean room

The bathroom was dirty. The towels had hair on them and the toilet seat was visibly dirty. It was clear that the room had not been properly cleaned before we arrived.

Julyana was very helpful

It was a really wonderful experenis in the hotel I really enjoyed of how clean it was and helpful the people where but the only dislike I didn’t like was that it didn’t have a freezer to keep the things cold and sold overall I really enjoyed the stay in the hotel.

The original young Lady, that Was checking us in was really cordial and sweet but when Brittany took over we were giving attitude and rudeness. The elevators were not working so we had to go through the kitchen and laundry room to get to the service elevator to get to the fourth floor.

The carpet had three big stains on carpet, paint in bathroom was peeling, and toilet seat missing support pad.

My check in experience was just ok. Hospitality management requires your check in people at the front desk to greet people to make them feel welcome. Maybe she was having a bad day. Either way the welcome could have been a little more friendlier. The property and rooms were well kept. I would definitely stay again while visiting family in the area

I would stay again as it was clean and the restaurant staff were great!

Nice, basic new hotel.

Everything thing was good and I would stay again

Staff was sooooo friendly and accomodating. We will be staying there again on our next visit.

Not Hilton standards

Clean property with convenient parking

The highlight of my visit was the delicious breakfast prepared by the chef and the amazing customer service from the food and beverage manager. Highly recommend!

I was charged with parking even though on website it says parking includes, the front desk staff was not friendly.

room and bedding was clean but the shower 🚿 dirt and or mold all around the bottom.

Everything was great!

Clean friendly animal friendly

Everything was fine except the $10 parking fee just to park at the hotel. I think that is nuts.

Great

With so many hotel options, I decided on this one because of previous stays in different cities AND their warm cookie at check in. This Richmond DoubleTree sucks. Now that I have a family and traveling with kids, my lil boy is past the play pen stage but sleeps in a crib at home. I decided to ask for a crib-I placed it in comments and called the next day. The front desk staff was adamant that since Covid there are none. I decided to call back for a manager, was sent to her voicemail and to this day I have not received a return call. Later that day I decided to wait for shift change to request one. Lo and behold, the staff member not only called the same manager I left a vmail for, he also called housekeeping and called back with good news- they’ll have one at check in. Well, husband went to check in while I settled the kids for Thanksgiving at grandma’s 10 mins away. He calls and says there’s no. Crib, front desk said there hasn’t been any since Covid and was curious who said they’ll be a crib. I gave the employees name and was told he doesn’t work there. Now I’m fuming and trying to keep my composure around in laws and my children. We have 2 kids with us and one King size bed-no bueno. He calls back 20 mins to say he was told to check the room for a crib. The crib was in the room. When we got there around 9pm, the bathroom smelled like rotten eggs and the base board was separated from the wall! AND no cookie at check in or check out the next day. Plus a closed kitchen!

I would like to hear from corporate. My room was very cold and even when setting the thermostat up to 85 the room did not get warm. The telephone did not have a dial tone so I had to use my cell to call the front desk. The TV remote would not allow you to adjust the volume, so the tv coujd not be watch with out being very loud.

We need a refund; we booked this on website, paid, and when we got to hotel they told us they were all booked and we had no room. . …. And I noticed we were charged twice!!! I had called and I was told that all parties (the hotel and Hotels.com)will see that we didn’t get checked in so we wouldn’t be charged… but not so! Still waiting for this to get resolved.

Clean, comfortable accommodations with a good on-site restaurant. Would recommend.

Good

Great place withing reasonable price very close to all amenities.

DoubleTree by Hilton never disappoints . Hotel was great and front desk staff were amazing!!!

The staff at this hotel are truly amazing. Just about every person we interacted with was very helpful - Front desk, breakfast staff, shuttle drivers etc. We needed assistance during our stay and they never failed to deliver.

Great customer service at check in and very clean.

Needs better signage.

It was good

Is cleaning

Could not provide a receipt at checkout to verify that we were not charged for breakfast when we paid the " added breakfast" rate but had to still sign tickets each morning .

It was nice.

I chose this hotel because it was close to the airport and offered food and a bar nightly. I arrived to find that there was no food or bar on Sunday. Both my sink and tub dripped and the carpet was dirty.

I was impressed by the overall cleanliness of my room, in particular the bathroom

It was clean and welcoming.

The first room I was in had no thermostat or refrigerator and no hot water. I had to back up my stuff and move to a new room (I was staying a week). You would think with all the things that were wrong with this room they would've never booked it.

The planes are flying directly over the hotel which is cool and also very terrifying. I could also see how parking would be a pain at night with being around two other hotels.

Very disappointed

Everything was excellent and traveling alone, I felt safe.

- There is no alarm/pull chain in the bathroom near the toilet if the person were to fall off of the toilet and require assistance. - There is a bathtub in the accessible bathroom. This might work for some people with disabilities but not one in a wheelchair. There should be a roll-in shower. - The grab bars in the bathtub were coming out of the wall and were not securely fastened to the wall. - There should be a button to automatically open the door outside & inside once the occupant swipes the keycard to enter/exit the room because the door is heavy and someone with limited mobility would have difficulty entering/exiting the room without assistance of another person. - The coffee maker was sitting on top of the microwave which someone in a wheelchair may not be able to reach, so there should have been a lower counter that accommodates both the microwave and coffee-maker. Some good things about the room, while few, the room was quite large allowing for easy movement around the room if the person is in a wheelchair, and the bed was low to the floor for easy entrance into the bed. Another complaint was the noise from other guests that were out on the patio that carried up to the room.

bbb

Computer system went down and had to wait for it to come back up to be checked in. Very frustrating after a long day of travel. Otherwise, no issues.

The room was very clean; the front desk check in was flawless; parking was convenient; bed was comfortable.

The comforter was not clean, and the water in the sink has terrible drainage.

Room had mold in it. Alot of people hanging around property late at night.. asked for better room and was denied

It looks like the pictures. Staff was nice

Was mildly annoyed that I booked a king bed specifically but was in a room with two queens. I understand things happen but it wasn't my favorite thing.