Signia by Hilton San Jose

Room needed more attention

Breakfast

The view was amazing. Staff was excellent. Shower floor was very slippery and noise level of other guests kept me up til 3am... 2 nights in a row. No sleep. Didnt like that I had to pay $50 to park my car on premises. Coffee bar not fully stocked.

Very good

Great place to stay! Will stay again. Super close to lots of great restaurants. We walked everywhere.

Loved the proximity to downtown and walking distance to the SAP center. Staff was extremely friendly from the desk to the valet and the bar. We will definitely stay there again

Great all around service and hotel.

Good

Clean and good service

Exceptional

Lovely pool My room had a musty smell

Great hotel, fantastic bar in lobby, great restaurants around.

Room was clean but definitely dated furniture. My door for the shower was broken and hard to close. It was better when it was the fairmont

Huge property, you do not feel in a crowded area; great for large weddings.

Very good

Great walking distance to San Pedro Square, a beautiful basillica, and several museums.

Great walking distance to San Pedro Square, a beautiful basillica, and several museums.

Beautiful lobby and the room was large and comfortable. Very convenient location for restaurants and shows.

Beautiful lobby and the room was large and comfortable. Very convenient location for restaurants and shows.

Location Beds are rock hard. The pillows are thin. The room had water damage on the ceiling. Given the pricing of this hotel, I’d think they’d invest in quality beds/pillows

Location Beds are rock hard. The pillows are thin. The room had water damage on the ceiling. Given the pricing of this hotel, I’d think they’d invest in quality beds/pillows

This is a nice hotel downtown San Jose and what you would expect from a Hilton. I do however have some feedback: 1) if there is any noice outside it feels as though the windows are open. 2) there is no smart TV in the room so you are left watching whatever channels are available, unless you have you laptop with you 3) room service and restaurant prices are extremely high 4) the bathroom light is a motion detection light, so it will turn off on you in the middle of your shower. No big issues, just details I wanted to share. I would definitely stay here again!

Just be aware that you'll hear the nightlife and plan accordingly!

Spacious room, heavenly scented soap, comfortable bed with cloud like pillows. Super helpful staff, delicious sushi and drinks downstairs. Perfect stay. Thank you!

The hotel was great

Great hotel layout, large room, we had a corner room with 2 windows with a view, we arrived late and staff was friendly and accommodating. Breakfast was great at the hotel restaurant. We were right near 2 museums. Toilet was a little old and was difficult to flush.

Toilet was a little old and was difficult to flush.

An outdated property with limited amenities. Shower didn’t work and the bed was so uncomfortable. Stayed here purely due to distance to the improv club.

Exceptional

The room I got was dirty bed wss not made , old flowers and cans of beers We were so tired just wanted to go to our suite and rest

Great property. Lovely hotel. Clean and well maintained. Staff was very helpful. Would stay again.

Very good

Exceptional

Shower was difficult to maneuver

Everyone was nice and it was a good stay

It was clean, and we felt comfortable. Staff was very attentive Only thing I did not like was the shower was super slippery. We did not stay for long or else I would have seen if they offer a bath mat. Also the shower knobs are a bit confusing

It was clean, and we felt comfortable. Staff was very attentive Only thing I did not like was the shower was super slippery. We did not stay for long or else I would have seen if they offer a bath mat. Also the shower knobs are a bit confusing

*

Exceptional

S

That staff was very friendly. We left a teddy bear in the room and it was shipped back with no charge.

Great location, friendly staff, great amenities Staff, location, amenities

Great location, friendly staff, great amenities Staff, location, amenities

Good stay for a family of 4, they didn't make up our room one of the days but other than that it was satisfactory.

Exceptional

Location was great. Room and restaurant was not up to standards.

Clean room. Great location

Hotel is in a great location with lots of shops and restaurants in the area. Also walkable to SAP arena where we attended the NCAA Men’s Basketball Regional. Rooms are dated but comfortable and large. Ask for a higher floor Away from street noise. Housekeeping never came until late afternoon, just as we would be getting back to the room to shower before dinner, so we never had the room cleaned, just exchanged towels. Mattress was uncomfortable, seemed old and needing to be replaced. Front desk staff wasn’t very helpful and we had to wait until 3pm to check in even though they told us 500 people had checked out early that morning. The pool area is nice but no bar service available there. Overall it was fine but not great.

Upon checking in to room 420, I was shocked to find that the bathroom had not been properly cleaned. The bathroom light was on, as if it had just been used. Whoever used it, didn't flush and the toilet seat had urine on it. When I brought this to the front desk's attention, they apologized and offered to send housekeeping. Since we noticed after already getting settled in already, I ended up having to sanitize the area myself. Beyond the cleanliness issues, the room was incredibly noisy. Whether it was the thin walls allowing sound bleed from the pool area or the street noise it was very difficult to get a restful night's sleep. The valet and front desk staff were friendly.

Prices kinda high at bar.

great stay!

All good

Parking

Everything Parking

Bad

Great reception when arrived from desk staff and valet service. Very kind and efficient, had esrly check in ready! Great amenities, pool area awesome, lounge and food area was excellent. Location is great! Lots to do around that area! Gym is huge, clean and well stocked.

Pool was nice, water was a little cloudy, lots of chlorine make sure to take goggles. The room was nice EXCEPT the couch. That was gross..it looked like a lot of stuff happened on that couch. 😳 for as much as you pay you would think they would clean it. Also the mattress on the couch bed was equally as gross. I would not let my kids sleep on it.

The room was spacious, centrally located and clean. We loved the bathroom because of the vanity area and lighting. Our biggest gripe was the air conditioning as it didn’t cool down enough despite us adjusting the setting. Lastly the room itself lacked adequate lighting. During the day the big window helped with natural light but at night the only area that was well lit is the bathroom area. Despite this, overall, we enjoyed our stay, and would stay here again.

Clean, central convenient location I did not like that they kept the main automatic doors shut (locked), which they stated was due to the weather (which was lovely the whole weekend). We had to use the small side doors to haul all our bags out while also trying to hold the door open to get through. Very inconvenient. Also didn’t like that the garage only did valet parking (high cost), so you can’t easily grab something from the car. Also very hard to locate ice machine on the floors. After finally finding ours (unmarked random door), it was not working so we had to go search on another floor that felt like a goose chase, when we finally found the door, it was locked. Shower floors were very slippery.

Clean, central convenient location I did not like that they kept the main automatic doors shut (locked), which they stated was due to the weather (which was lovely the whole weekend). We had to use the small side doors to haul all our bags out while also trying to hold the door open to get through. Very inconvenient. Also didn’t like that the garage only did valet parking (high cost), so you can’t easily grab something from the car. Also very hard to locate ice machine on the floors. After finally finding ours (unmarked random door), it was not working so we had to go search on another floor that felt like a goose chase, when we finally found the door, it was locked. Shower floors were very slippery.

Pool was nice and there was some remodeling on the pool house bar area

The fitness area was incredible and the room was superb

Awesome rooms and nearby food and entertainment!

The staff was very friendly & welcoming and I was able to check-in early (c. 11am). Room was very large and overlooked the outdoor pool. The temperature was very warm, but after I contacted the front desk, maintenance came to fix. All good!

Good

Y

Room was clean, staff was friendly, location was perfect

Room was clean, staff was friendly, location was perfect

Oh the receptionist told me the pool was temperature was warm, but no it was super cold.

Oh the receptionist told me the pool was temperature was warm, but no it was super cold.

consistently and professionalism is amazing, the ck.in the clean rms. the elevators this hotel is worth the stay.

consistently and professionalism is amazing, the ck.in the clean rms. the elevators this hotel is worth the stay.

The Fact that you have to go ALL the way to the lobby for any doordash order :(.

everything was perfect

everything was perfect

This was a great stay for us. The bar and staff were very attentive and friendly. Would stay here again.

This was a great stay for us. The bar and staff were very attentive and friendly. Would stay here again.

The Iron in the room also barely worked and leaked a lot, maybe change it out with a new one.

The Iron in the room also barely worked and leaked a lot, maybe change it out with a new one.

The staff My short stay

clean rm. front desk very welcoming

clean rm. front desk very welcoming

Nice room

Nice room

Great room, awesome bar. Friendly staff

Great room, awesome bar. Friendly staff

Very courteous staff and lovely room. The bar area was elegant.

Very courteous staff and lovely room. The bar area was elegant.

Bar was nice My room door did not lock, they were not upfront and honest about parking situation/ price of parking per night, beds were suuuuuper hard

Yes

Yes

There were no hand towels or bath mat. The tall floor lamp in the room would not turn off so I had to unplug it from the wall which was located behind the bed

There were no hand towels or bath mat. The tall floor lamp in the room would not turn off so I had to unplug it from the wall which was located behind the bed

I liked that the room was comfortable and stocked with everything I needed for my stay. I had plenty of towels and toiletries. The free bottled water was a nice touch. I didn't like that my room number was taped on the door with painters tape. Must have fallen off, but didn't look very professional posted on the door with tape.

I stayed one night here for a conference I attended at the San Jose Convention Center. It was only a 5 minute walk. As soon as you walk in you see a gorgeous bar and the check in process was painless. The room was super clean, well appointed and just plain beautiful. My bathtub was huge and the complimentary toiletries smelled so good (bergamot). The hotel is within walking distance of dozens of restaurants and cafes. My only dislike was the sheets were a little scratchy, but I won't deny that I just may be a linen snob. 😂 If I attended another conference here I would definitely stay here again and make the 5 minute walk, it was worth it.

I stayed one night here for a conference I attended at the San Jose Convention Center. It was only a 5 minute walk. As soon as you walk in you see a gorgeous bar and the check in process was painless. The room was super clean, well appointed and just plain beautiful. My bathtub was huge and the complimentary toiletries smelled so good (bergamot). The hotel is within walking distance of dozens of restaurants and cafes. My only dislike was the sheets were a little scratchy, but I won't deny that I just may be a linen snob. 😂 If I attended another conference here I would definitely stay here again and make the 5 minute walk, it was worth it.

Location This establishment service is going down everytime i stay here

Nice room. Staff very nice & professional. I like when they had the DJ last year. Fidnt care about the bands

The elevators were out of service and also an expired service certificate of the elevator was shown publicly on the elevator. The cost of the hotel fell extremely short from it being a hilton brand.

This was our first time staying in this hotel. It was our 26th anniversary and they made our visit special. They upgraded our room and sent us a gift. They made us feel special and we truly appreciated the treatment. Room was very clean and comfortable and a great location for our plans. Thanks Signia San Jose, we will be back.

This was our first time staying in this hotel. It was our 26th anniversary and they made our visit special. They upgraded our room and sent us a gift. They made us feel special and we truly appreciated the treatment. Room was very clean and comfortable and a great location for our plans. Thanks Signia San Jose, we will be back.

Very bad customer service

Very bad customer service

Option for anything earlier. Had to leave property for snacks, coffee etc which made it a bit more difficult. Overall a 5 star. Stay.

Option for anything earlier. Had to leave property for snacks, coffee etc which made it a bit more difficult. Overall a 5 star. Stay.

Doors would shut, it has a wooden wedge door stop. I moved it with my foot and got stabbed with a sharp piece of wood sticking out. Ceiling was peeling and had water damage. The vent rattled and the smell was odd. The toilet wouldn't flinch completely it took 3 flushes and then the toilet ran. You could her it nonstop. The shower leaked all over the floor. Then went in the morning down to the restaurant to order breakfast. The QR code to order wouldn't let you order ahead of time. I went down there and the service was awful. They were short staffed. The manager wouldn't take my Togo order until after she asked people behind me how many to put on the seating wait list. I ordered and she said it would be ready in 20 minutes. 30 minutes later she came up with a menu to place my order again. She stated they lost my order and never made it. She said they would comp my order which is the least they could do but I had a $100 hotel credit that came with my hotel package that now went unused. Needless to say it was a total of an hour wait for my food. She looked in the bag and said it was all there. I then went to my room to discover my breakfast and my son's were missing our toast for both orders. Our syrup container melted between the pancakes and leaked over everything. My coffee had no creamer or sugar so I couldn't drink it. It was the worst stay and I did all this to surprise my 10 year old son for New Years Eve by staying at a nice hotel. Ended up being worse then a Motel 6. The housekeeping said they give the worst rooms in the old non renovated part of the hotel to the 3ed party booking companies. That makes sense now.

Steam shower was nice. Lobby was great. The lobby smelled heavily like weed for about an hour. I’m not sure if someone was smoking in a back room or what happened but it was pungent.

spacious room, lots of windows valet parking busy but nice staff

Nice clean and quiet

Nice clean and quiet

Everyone friendly and Resturant great food

Everyone friendly and Resturant great food

Everything and everyone was great

Everything and everyone was great

Nice location and decorated very nice The chairs in the room were all old and the leather was coming apart, there was hair balls, stuck in the sheets from either the washing machine or the previous person, when you go down to the parking level getting off the elevator smell smells like sewer, valet in the morning didn’t know his hours. I asked him if the valet will still be open after 10 he said yes she’ll be fine. Go to the top and park it, we went to the top and they said no you have to go back to the bottom. We have to open the cage for you, so knowledge of that was a little off, the bed was either falling apart or broken because the moment you laid on the bed, it shook the headboard was coming off the wall.

Staff was amazing and the room was so spacious with a good view

Staff was amazing and the room was so spacious with a good view

Everyone was very polite n helpful. Room was great too.

Everyone was very polite n helpful. Room was great too.

Could not figure out shower and toilet barely flushed and wished they had regular coffee maker.

Could not figure out shower and toilet barely flushed and wished they had regular coffee maker.

Hotel is beautiful, the lounge downstairs is gorgeous, the rooms are spacious and nicely designed. Shoutout to the bellman, David! He’s amazing! Great personality and very attentive. Beds were not comfortable

Beautiful property. Big rooms. Nice ameni

Beautiful property. Big rooms. Nice ameni

The lobby, bar, and check in were clean and impressive, what you would expect from a Hyatt. Beds and pillows were very comfortable.

The lobby, bar, and check in were clean and impressive, what you would expect from a Hyatt. Beds and pillows were very comfortable.

The room was great! Clean and we had a great view.

The room was great! Clean and we had a great view.

R

R

Beautiful rooms and views!!

Beautiful rooms and views!!

Very quiet and clean. Especially during our stay that coincided with Christmas in the Park.

Very quiet and clean. Especially during our stay that coincided with Christmas in the Park.

Great rooms and great location!!!

Great rooms and great location!!!

The bar was beautiful.

The bar was beautiful.

Unfortunately, the heater in our room dis not work.

Unfortunately, the heater in our room dis not work.

Great staff

Great staff

Staff is fantastic. The chairs show significant wear and abuse. The sound of the metro throughout the day and night makes sleeping near impossible.

Staff is fantastic. The chairs show significant wear and abuse. The sound of the metro throughout the day and night makes sleeping near impossible.

The check in staff she was so friendly and the room she upgraded me with was so nice with a great view! I definitely will be booking at this place again.

The check in staff she was so friendly and the room she upgraded me with was so nice with a great view! I definitely will be booking at this place again.

Huge room, very nice and clean, great layout and location, awesome staff.

Huge room, very nice and clean, great layout and location, awesome staff.

Clean room

Clean room

Love the pool, and gym. Close to everything

Love the pool, and gym. Close to everything

Room neglected. Shower handle broke off, toilet was leaking + had to flush multiple times. Armchair had period blood stain on it that hotel tried to get out but was still visible. Office chair almost broke when leaned back. Room was big but just an older hotel and not 5 stars.

Room neglected. Shower handle broke off, toilet was leaking + had to flush multiple times. Armchair had period blood stain on it that hotel tried to get out but was still visible. Office chair almost broke when leaned back. Room was big but just an older hotel and not 5 stars.

On top of the water? What?!?! It was best place we’ve stayed.

On top of the water? What?!?! It was best place we’ve stayed.

Clean room

Clean room

Good room service

Good room service

There are no amenities in the room. Just a shower cap and a thin packaged makeup wipe. No mini bar. And the restaurants all have strange hours, so you're in this giant hotel with no available coffee or minimal hours to try to eat within the hotel. The bar service was just okay. The drinks are not great, the wine is not great. And good luck with the buttons in the elevators. Half of them don't work or you have to press them ten times or get out of the elevator and go to another one where your room floor works.

There are no amenities in the room. Just a shower cap and a thin packaged makeup wipe. No mini bar. And the restaurants all have strange hours, so you're in this giant hotel with no available coffee or minimal hours to try to eat within the hotel. The bar service was just okay. The drinks are not great, the wine is not great. And good luck with the buttons in the elevators. Half of them don't work or you have to press them ten times or get out of the elevator and go to another one where your room floor works.

Nice and clean

Nice and clean

Beds were full size not queen. Shower leaked and was slippery. Grounds and location in downtown were wonderful.

Beds were full size not queen. Shower leaked and was slippery. Grounds and location in downtown were wonderful.

Very clean rooms and great amenities Pool on the 4th floor was great.

Very clean rooms and great amenities Pool on the 4th floor was great.

Staff was very friendly, hotel was clean

Staff was very friendly, hotel was clean

Table in room broken

Table in room broken

Table in our room was partially broken.

Table in our room was partially broken.

Loved the room, bar downstairs and location of hotel. Hiccup with valet but reception helped immediately. Great service otherwise.

Loved the room, bar downstairs and location of hotel. Hiccup with valet but reception helped immediately. Great service otherwise.

They were very accommodating and the property was lovely and walkable to many restaurants and bars.

They were very accommodating and the property was lovely and walkable to many restaurants and bars.

Bed is uncomfortable Soaps down to 1/3 of the bottle How could they call this a 5 star hotel???

Bed is uncomfortable Soaps down to 1/3 of the bottle How could they call this a 5 star hotel???

The astethics and ambiance of the hotel was nice. The staff was also friendly and personable.

The astethics and ambiance of the hotel was nice. The staff was also friendly and personable.

Great property. Hate that Valet is so expensive. Still its a very nice hotel with all the amenties. Perfect place to stay when youre in downtown SJ.

Great property. Hate that Valet is so expensive. Still its a very nice hotel with all the amenties. Perfect place to stay when youre in downtown SJ.

Very nice hotel. Great pool and lobby bar

Very nice hotel. Great pool and lobby bar

Hotel is a bit old.

Hotel is a bit old.

Excellent stay

Excellent stay

I enjoyed the pool, friendly staff, dining options, and location. I did not enjoy calling the front desk to address the leaky toilet and clogged shower drain.

I enjoyed the pool, friendly staff, dining options, and location. I did not enjoy calling the front desk to address the leaky toilet and clogged shower drain.

Amazing

Amazing

Lovely property

Lovely property

Area is not that good , room was not that clean and chair was dirty

Area is not that good , room was not that clean and chair was dirty

Beautiful large sized luxurious room!

Beautiful large sized luxurious room!

room is ok, no staff clean the room which is weird

room is ok, no staff clean the room which is weird

Our stay here was amazing. The valet and our check-in experience was nice and easy. The room was clean and spacious. The hotel was located near plenty of restaurants and near some entertainment spots. I would recommend staying here.

Our stay here was amazing. The valet and our check-in experience was nice and easy. The room was clean and spacious. The hotel was located near plenty of restaurants and near some entertainment spots. I would recommend staying here.

We stayed for 2 nights. Hotel overall is nice, clean and has a nice bar area to hang out in the evening. We spent a couple hours at the pool which was nice but since its August, there was no service. I had to walk about a mile to pick up food and beer for the pool. The pool was average, nothing special. The hotel is nice and centralized. We walked to san pedro market for food and drinks. There were a few things that missed thr mark, imo. Our room didnt have a hair dryer which we just requested. The safe was locked so we had to hide our valuebles the first day. Hotel doesnt have a quick coffee shop, only a sit down restaurant so we had to walk to find morning coffee. We may or may not stay again. Nothing really stood out.

We stayed for 2 nights. Hotel overall is nice, clean and has a nice bar area to hang out in the evening. We spent a couple hours at the pool which was nice but since its August, there was no service. I had to walk about a mile to pick up food and beer for the pool. The pool was average, nothing special. The hotel is nice and centralized. We walked to san pedro market for food and drinks. There were a few things that missed thr mark, imo. Our room didnt have a hair dryer which we just requested. The safe was locked so we had to hide our valuebles the first day. Hotel doesnt have a quick coffee shop, only a sit down restaurant so we had to walk to find morning coffee. We may or may not stay again. Nothing really stood out.

Perfect!

Perfect!

I like it.

I like it.

2. Toilet does not evacuate pee without two flushes. 3. Shower control is rediculously complicated and requires two hands to adjust temperature. 4. Toilet paper holder is loose. 5. Toilet paper holder is positioned where my knee knocks it off the wall just sitting down. 6. If the toilet paper holder were not loose, the roll would be knocked off the holder when sitting. (Move it 3 to 6 inches up and tighten to resolve.) 7. I've been in Motel 6 rooms that had fewer issues.

2. Toilet does not evacuate pee without two flushes. 3. Shower control is rediculously complicated and requires two hands to adjust temperature. 4. Toilet paper holder is loose. 5. Toilet paper holder is positioned where my knee knocks it off the wall just sitting down. 6. If the toilet paper holder were not loose, the roll would be knocked off the holder when sitting. (Move it 3 to 6 inches up and tighten to resolve.) 7. I've been in Motel 6 rooms that had fewer issues.

The pull out sofa had a huge stain. We had booked a room with 2 beds but they only a king and pull out sofa.

Amazing time always an awesome Hotel

Nice property and staff

I guarantee we will be back next year.

This is a 3 star at best. We had a suite- no safe in room, had to call down to front desk to get one- no one answered, had to call front desk from cell phone and wait on hold for 5 minutes before someone answered. Bed was hard as a rock. ZERO bathroom amenities. Seriously? No q-tips, shower cap, nothing??? For $500+ night I expect more. Rude and unhelpful front desk staff. Will never stay here again

First room the thermostat wasn't working properly (way too hot). Second room still hadn't been turned down (messy bed & towels on bathroom floor). Third room was great, though the shower ONLY was really hot, there was no way to get it to cool down

Overall it was comfortable and I will return. Would appreciate ceramic cups and glass water / wine glasses. Paper cups wrapped in plastic didn’t do justice to the excellent Nespresso provided . Quality bedding and amenities- love the pool! The Lobby Bar has an excellent staff. The food offerings are quite limited - I hope they expand their offerings in the future as the kitchen is talented.

I was really disappointed in this property. I’ve seen so many ads for it,

Elevators need updating.

It was our 2nd time staying in this hotel. We enjoy the pool and convenience of the location. Our room was different from the first time we stayed. This time, you could see it definitely needed an upgrade. For the amount charged, I expected our room to be as nice as the first time we visited. Its a very nice hotel, but the rooms need to renovated, our room had a lot of "wear and tare" and the furniture was very out dated and damaged. We would like to do this once during the summer for a "staycation" and will come back again, hopefully the rooms get upgraded soon.

Perfect location ! Very clean

Loved the valet service. Our room was clean. Wish the pillows were a little firmer. But overall we liked it and would stay again.

Good Hotel

Good Hotel

Fist time here, and I love it!!!! Foods is amazing, and service is outstanding!!!! Great choice of music!!!! Highly recommend!!!!

Great location

Conveniently located, beautiful entry and space. Yet a bit outdated, elevators take forever even when no one else is using the 6 elevators. TV in room need updating to smart tv so guests can stream services. Their cable guide is always off. The pool area is nice.

Excellent room with a beautiful view. Quiet hotel with spacious room.

great!

comfortable bed, clean room, convenient.

One of a better Hilton I have checked in. Other than missing minor bathroom amenities ( which I know I can probably get if I requested) like shower caps & slippers, room is really good, views are awesome, overall, i would recommend this hotel & probably would come back.

Very nice hotel. No complaints except we booked 2 double beds and we got one king bed. We did not ask for a switch so no big deal.

Fantastic stay, beautiful lobby, spacious and modern room, excellent service, great restaurant and bar within lobby.

Mixed Experience at the Hilton – Great Location, But Some Misses We really enjoyed the location of this Hilton—being within walking distance to great restaurants and lively nightlife was a huge plus. The hotel bar had a fun vibe and served quality drinks, and the staff was generally friendly and welcoming. That said, there were several small issues that added up and impacted our overall experience. The pool was closed for two of the days during our summer stay, and the cabana area was under renovation, which was a bit disappointing. The market on-site was almost empty when we needed a few essentials. While the fitness area was spacious and well-equipped, it didn’t seem to be cleaned regularly. Also, the ice machine on our floor wasn’t working, which was a small but frustrating inconvenience. Altogether, it was an okay stay—we loved the convenience and atmosphere, but a bit more attention to detail and upkeep would’ve made a big difference!

Beautiful hotel with spacious rooms and amazing amenities. The reason why I rated it so low is because I booked this hotel because it appeared to have the best hotel pool in San Jose. However we had no heads up that there would be zero access to the pool while we we there. This was beyond frustrating since that was the main reason for booking. I would have chosen a completely different hotel to stay at if I was aware of this.

The Pool is nice for family

It was convenient for my daughter as she was attending a 3 day convention across the street. Parking was expensive, there also is was a wedding at the hotel, on Friday they had a reception at the pool which they had a DJ it was loud, my window was poolside. Sat was another reception and two rooms across the hall were standing in hallway and talking loudly for several hours. Hotel was clean, efficient.

Room wasn’t ready on arrival

Nice, old hotel. Staff nice, location quiet during the evening

The hotel was lovely. The staff was friendly. Our only concern was that the woman’s bathrooms in the bar area constantly had issues this time and last time.

Great

This has to be one of the most horrible hotels we have stayed at. The bed itself had to have been 20+ years old. I can go on, but I won't. We would never stay there again.

My main issue is the shared community microwave located downstairs. It was filthy! There were bugs flying around it, even inside of it. It turned my stomach, and was completely unexpected considering the rest of the property. Overall, I liked it. I would stay here again. I just won't ever use their microwave.

The staff was incredibly nice!

Everything good especially the staff; however disappointed no pool service and the bed & pillows were hard as a rock & uncomfortable! Could not sleep & finally checked out very early.

We recently stayed for a wedding and this hotel was great! The room was spacious, very well appointed and the bed was very comfortable. The shower got very hot and the room was very quiet. I would recommend this hotel.

Great hotel with friendly staff.

Fantastic staff; Fantastic locations, and beyond expectations comfort and room. I cannot say enough about every aspect of this hotel. Every staff member you meet greets you with a smile and willingness to assist. The rooms are palatial.

Everything was good, except the valet Parking. They charge $50 for the valet parking. We text the valet ticket number and then we have to go and wait for considerable amount of time before the car comes out. The valet has to wait on us and we should not wait on the valet when we are paying $50 for one night. This must change. I could see they were very short staffed. Yet they were charging every exorbitant amount, but not staffing up well to provide good quality of service.

I was placed in a room where the AC unit was outside my window. I was not able to sleep because of the noise. I went downstairs to complain and the receptionist told me that she would send maintenance over and she apologized this morning that I checked out. I also informed her again about the noise. She said that there was nothing that they could do because I had reserved my room with a third-party.

Service, hotel and valet parking was all wonderful.

Room was quiet at night and comfortable to sleep. Also surprisingly spacious! Staff was welcoming and helpful too. I would stay here again if I was in town for a concert and didn’t want to drive back to SF. The lobby was also clean, aesthetic and had plenty of seating areas to hang out.

Upon arriving for check in the staff were friendly and helpful at valet and the front desk. The room sink kept making weird sounds and had a sewer smell lingering from it. There were a few hairs lying around on the table in the bathroom. This property was walkable and convenient to places I had to visit. The price was not worth the stay.

Very nice and clean property all around from the lobby to the rooms. The valet parking staff at drop off & pick up were very friendly. However 2 the girls at the front desk can use a lesson on how to be friendlier. Multiple guests at the event we were at for the 3 days we were there told me the same thing. Just note: this hotel does not have a parking garage, valet parking only at $50/day with in/out privileges.

Wonderful stay.

Nice property

(Housekeeping walks in…past a Do Not Disturb Sign…no knock…as I am getting dressed.) Generally clean room…but a lighting fixture did not function.

I love the view and the the vibe.

I booked two queen bedroom. Checking in they downgraded me to two double beds instead. They didn't give me a discount. In fact, she tried to tell me it was actually an upgrade because I was on a higher level. Yeah right, I couldn't care less what level, I wanted queen bed not double. I won't book with this hotel again, bad customer service.

Love the place

I enjoyed my stay , but would have liked for the TV in my room to be smart enough. I couldn’t access any of my television streaming apps. I also didn’t like that it is valet only, but because it is a luxury hotel it makes sense.

Nice room, had a great drink at the bar.

Finishes are excellent and the property looks great and has a great location. Parking is valet only but convenient. 4th floor had no working ice machines and the instructions in 1 place as to location were wrong (said opposite 401) Room was spacious and nicely appointed. Weird arrangement with no seating in front of the one TV

I had a great time, very comfortable and nice room. I was hoping for a microwave but it was ok i managed but very greatful an thankful for the great customer service

Front desk was super nice felt safe and it was clean

The rooms were super clean and comfortable

Everything was great except the neighbor with lo

Big rooms is a must for me!! Also the showers are very nice and I like how the toilet is separated from the shower. The valet people are amazing.! The hotel is very clean and beautiful

Overall we enjoyed our stay. The onsite restaurants and surrounding places were convenient. Although the couch in our jr. suite was dirty, the office/desk chair was ripped and the toilet pipe was leaking.

First time staying at this property! Everything was perfect from the parking to the elevators to the waiting couches to the rooms! Extremely comfortable

The ice machine on my floor was broken, and I was running around the floor looking for the other ice machine on the floor, when I ran into an employee, he took action right away and brought some directly to my room. Overall, great stay, although the pillows did smell like sweat and the valet was jammed, so we parked nearby at a significantly cheaper price.

Just a great place to stay and rave when they throw a block party in front of city hall.

we stayed in junior suite and it was so awesome! And such a good price! Hotel is really nice and centrally located to downtown San Jose. Definitely recommend a stay here.

Ambiance needed little upgrades Restaurant selection limited Parking unless payed limited

I have given this hotel a n excellent rating but there are few things I feel I should address. One is the shower; you have a rainfall shower head and a handheld shower head. If you look at the water handle it shows red one direction and blue the other direction which usually means the control of the water temperature. But in this case if you turn to the blue the handheld shower come son and if you turn to the red the rainfall shower comes on and you really cannot adjust the water temperature. The second also has to do with the shower, when taking a shower, I highly stress be careful, there is a tile flooring n the shower and it gets very slippery when wet and there is nothing to prevent you from falling in the shower if you are not very careful. Those are the only 2 things I can see that needs addressed.

Customer service needs work , issues with parking . Room has water damage .

Great location

Good location. Great condition. Nice rooms. Friendly staff.

Beautiful lobby and dining areas. Rooms are large and spacious- albeit slightly outdated. Cleanliness wasn’t an issue, shower/tub was great and no hot water issues for me. Valet and housekeeping were awesome. No issues overall

Overall fine. However I had two issues. When I reached the valet had closed. So had to drive my car to the basement myself. In the room, there was no hand soap. Then when I called and asked for soap, they said they will send but no one came. Had to call again the next day for soap.

Retro 70's modern vibes. Very cool Hotel.

Beautiful hotel and great staff.

Hotel is renovated and very relaxing to be at, bar was good and the bakery next door is a must visit

I had a great stay! My room was spacious, bed was comfortable, and the room was very clean. Room service was also delicious.

Customer service is excellent

Design of hotel is beautiful.

Was there for conference. Arrived at 11:30 but did not get room until 4:30. Check in said 3pm.

The staff was the best, helpful and courteous. The room was both spacious and beautiful.

There was a party going on downstairs till 1:45 in the morning went downstairs complained the manager asked if they can go into our room and listen like as if they didn't believe us extremely dissatisfied especially the amount of money that we spent we ended up finally going to sleep at 2:30 and then got woken up from a bunch of kids yelling and screaming in the pool