YOTEL San Francisco

Breakfast was poor, and only slowly replenished.

Fun & accessible to SF, I felt safe & fun interior …unfortunately the communal ice machine wasn’t working & the room didn’t come w a fridge.

Poor breakfast.cofee.croisant protein bars yogurt and the croissant over early morning

Superb

Exceptional

It was so safe, kind costumer attendance and great location The breakfast offered

There are a lot of hidden fees as well as unsafe conditions at this hotel. First, we were not aware that we would have to pay for parking which was about $35 for the night, and the closest parking garage was a six minute walk from the hotel. On the way to the parking garage, we saw several cop cars and someone being arrested. My family, which included an 8 year old, got to the hotel in the evening after eating at a restaurant, because our flight was delayed, and had to walk 6 minutes to the hotel on the inner city streets of San Fransisco with the drug dealers and sketchy people roaming around. We booked two rooms months in advance and once there the hotel attendant gave us rooms that were floors apart from each other. Other than my 8 year old my kids are teens, but they are still kids and I would have liked to be on the same floor as them. The hotel room itself was nice and pretty clean, although we did find some food left over from the previous person on the top shelf that had been missed by the cleaning staff. One thing that I thought was pretty neat was that the bed inclined in our room. Finally, there was a $17.66 facility fee that was charged to us after our stay, so all of those "amenities" like the "free" breakfast aren't really amenities at all, they are paid services that should be published in the overall price.

Very nice, it will be my first choice whenever I visit SF

Nice

Staff of front desk are nice

What does need to be stated is the safety factor - it is surrounded by homeless and drug addicts. We reserved a parking garage a few blocks away on Eddy and we literally walked through urine and active drug use happening on the sidewalks - syringes being held like cigarettes. They did not bother us though - we kept our eyes ahead and kept moving. We did take an uber later at night so we could get dropped off right at the hotel door. Heavy police presence on 6th street.

I really enjoyed the community lounge. To me that’s the heart of the hotel. Majority of my stay I was looking for the positive but that was rare. I thought every unit had a smart bed mines did not. Also it did not include a chair or a desk in my room. So it was no place to sit. Major inconvenience.

Great

The hotel is a gem for the price, the rooms are very small with no storage whatsoever, but the staff is fantastic, the hotel is very clean and very central to everything to see in SF

Good

Please place 1 chair to each room.

still my favourite hotel in SF

The only thing it was clean Rooms so small like pigeon nest. By opening the door you have the toilet with no door, then shower and right after narrow stairs about 20 to get to a small space cage about 1 m and a half with the bed on the floor, no window. My friend had claustrophobia and when we asked to change the person there was rude and he did not care et all. He gave us again the same type of room and after a lot of trouble he told us that if we pay extra we can have a room with regular bed. It was one of my worse experiences. For breakfast you could not find space to sit. Everything was occupied. Around the hotel people were taking drugs and the employe said that this is normal. It was really scary.

The breakfast is really not good at all. Maintaining the breakfast room is clearly not a priority. One of two elevators didn’t work for three days. The hotel is one block from skid row, if you are not accustomed to urban environments, you might consider staying at a different hotel.

I stayed in a Queen room. It was quite comfortable and not that small. There was no hot water problem. Also, there was free hot and cold water available on my floor, so I could drink as much water as I wanted. Let's start with the room. There is no table and chair to eat food. Actually, there is a desk, but no chair? The TVs are like historical artifacts, it's impossible for them to work properly, and this is supposed to be a 4-star hotel. The breakfast options are almost non-existent. You can only get a coffee and a croissant, there is nothing to actually fill you up. Moreover, you have limited time even for this breakfast because the breakfast room is very small and gets very crowded. As for the location, it is really, really bad! The moment you step out of the hotel, it feels like you are surrounded by a zombie herd. There are too many drug addicts around the hotel because it is right in the city center. Unfortunately, the location is terrible. As you move away from the hotel, and therefore the city center, the city starts to feel safer. If possible, you should really stay away from downtown San Francisco. There is a Target store about a 15 minute walk from the hotel. I walked there at 9 AM on a sunny day. There were more drug addicts on the streets than normal people, and unfortunately, they bother you. If I were a woman, I would probably leave San Francisco very early. I definitely don't think it is safe. I paid 150 dollars per night, including tax, and I am sure that if I hadn't made my reservation on the very last day (which I had to do because of my travel plans), I would have found a much, much better hotel.

We line this place. It's very interesting, and modern.

Very good

Tiny rooms but great location. Everything was clean and modern looking. Staff was available, but self check in kiosk worked fine. Security by the door made for a little extra comfort since it’s located right on market street. If location is what you need, and you won’t be spending much time in the room, this is a great option.

Exceptional

Great staff, facility, and vibe. There could have been a bit more attention to detail in room cleaning/upkeep of furniture (spotting etc.) but overall a good stay.

Todo está bien, solo que no tiene estacionamiento y las habitaciones no son las que yo esperaba y no son como parece en la página del sitio web.

Amazing staff at the Yotel. Will most definitely come back. The only downside was no parking but staff directed me to a parking lot 1 block away.

Very good

Amazing staff was able to check in sooner than expected

Great for families!

Very good

Great customer service, but not too keen on the idea of having to park in a nearby parking garage.

Absolutely would stay here again! Convenient and clean with a mini breakfast bar!

Pleasant

They charge me $220 for my short two

Very good

Exceptional

There was nothing to like about this day. I literally walked out of the hotel and found a different hotel to stay. I didn't stay because of the way I was treated. After check-in, I went into my room and discovered that this room is some sort of afterthought room. It's a vertical room with some weird configuration. It's a very tiny vertical room that made me feel very claustrophobic. I came downstairs to report that the place was just not making me feel right and I needed them to give me a more traditional standard room because that configuration didn't work. It's a tiny vertical room. The bed is literally in your face when you lie on it, to the roof. Your face is literally a few inches away from the roof. That's the configuration of the room that they gave me. I came downstairs to report that this was not good for me personally because I am claustrophobic and the design of the room is just too claustrophobic. It's literally a vertical, tiny space. Everything is put together, but it's vertical. You go up the stairs, and up the stairs there's some weird sitting area in the middle of the stairs. If nobody told you that was a sitting area, you wouldn't even believe it. I didn't understand why I was put in that room, and when I came down to kindly request that, "Look, I am claustrophobic, that room is making me feel extremely uncomfortable." The staff were not willing to do anything for me at all, zero. I had to walk away and go find a different hotel. Up until now, I still haven't been contacted about my reimbursement of the booking refund and also the prepayment that I did for the check-in. I also paid for the thing that they do to reserve a certain amount on your card for your stay. I did that as well, and they still haven't refunded that either. It's been a shit show with these guys. I complained and sent the reports to them directly, and they told me to contact booking.com.

Superb

Great stay across from the Civic Center. Small room, but classy. The light switch took a bit to figure out (fast click vs long click for all features). Nice view on upper floor (paid extra for that). Near skid row... Count on nearby parking for $40/night... street parking is nearly impossible, even with handicap tag. Breakfast is minimal... suggest eating out. Price was right, though.

Door slams aside, I had a pretty decent stay. Thanks to the staff that helped me get access to ice on another floor. Please keep me in mind for the next stay cuz you know I’m obsessed with ice 😅

Superb

Lola was incredibly amazing! She helped us to accommodate us and she was super helpful, kind, professional! I can’t describe how amazing she was if I could rate her service I would give a 100/10!

Lola was incredibly amazing! She helped us to accommodate us and she was super helpful, kind, professional! I can’t describe how amazing she was if I could rate her service I would give a 100/10!

The hotel made a charge to my credit card after we checked out. I have contacted them to find out what the charge was for but haven't had a reply. Will stay elsewhere next time

Not at all, hotel located at the worst part of town (south San Francisco) first time being in this city, terrible experience! Location!

Not at all, hotel located at the worst part of town (south San Francisco) first time being in this city, terrible experience! Location!

Good

Exceptional

Clean comfortable great air conditioning. Streetcar stop straight outside if you didn’t want to walk to fisherman’s wharf. Breakfast basic but enough to set you up for the day. Bed was very comfortable .. and electric so you could change into different positions. We didn’t go out often til lunch time as was jet lagged and often room service didn’t happen despite requesting. In 8 days we had 3 times.

Exceptional

Very clean,

Staff were not helpful at all!!

Great for solo or budget travel

​A new hotel with a modern style. I really liked the breakfast area—it's cozy, cute, and super convenient for young professionals to work. My room was a cabin-style room; small but fully equipped, you couldn't ask for more. The hotel is right by a bus station and in a central location. I will definitely book this hotel again if I return to San Francisco

Exceptional

You shouldn't leave a bottle of water in a room if it's not free. If bottled water is not free, it should be clearly marked on a bottle. I don't appreciate being charged $6 for a small bottle of water.

Everything was fine except extra charges. You shouldn't leave a bottle of water in a room if it's not free. If bottled water is not free, it should be clearly marked on a bottle. I don't appreciate being charged $6 for a small bottle of water.

Good hotel, close to strategic places.

Superb

Quiet and clean. Complimentary delicious coffee in the mornings

Soy de Venezuela me gustó mucho el hotel es auténtico original

Good

Exceptional

Quietness, clean N/A

Nothing particularly noteworthy on the positive side. One important note for solo travelers: the surrounding area felt unsafe, and I didn't feel comfortable going out on my own. The situation in that part of San Francisco is concerning and worth keeping in mind when booking. Breakfast was disappointing — if you're looking for healthy options, choices are very limited. The room was quite small, which I expected, but I was hoping the shared spaces would make up for it with comfort and charm. Unfortunately, that wasn't really the case either.

Exceptional

Quietness, clean N/A

Exceptional

Everything was smooth, very good location!

Location

Everything is Amazing , location , staff , breakfast room , gym and also keep my logage during the day untill my flight, it was fantastic !!!!

Everything was great, the only difficulty was parking. I checked in after 11:00 and there was no clear parking instructions. Had to find a parking garage on my own and walk it was dangerous

Okay it’s was just fine for the price

The room is uncomfortable the bed was a lot noise

The room is quiet, clean, and comfortable. The pillows are overstuffed.

The pillows are overstuffed.

Me and my family checked out today on 16 /5 /2026 .Hotel didn't send my invoice to my mail ID and not refunded the initial deposit they have collected during check in.

Very clean The room is uncomfortable the bed was a lot noise

Great

The extremely nice lady could not fix it I don’t blame her but the weekend staff Must learn how to restart machine. Period No coffee on my trip home. That’s not cool or acceptable No coffee was followed by 2 hour delay at airport You started my day poorly. Don’t blame that girl she was best employee you have.

Exceptional

The bed was mid Wrong neighbourhood, only once cleaning (was there for a week)

Good

all good

Great staff, however, the location of the property wasn’t easily accessible, and there was no parking except having to go to another building garage.

The service was standard, but it’s taking over a week to refund the deposit I paid for the room. not good

Rooms were nice. The breakfast room was rather dark and it could have more regular tables with dining chairs.

Bad

The breakfast room was rather dark and it could have more regular tables with dining chairs.

The room was nice. It was clean and spacious. Breakfast was included (continental) The location was convenient but not in the safest area. A security deposit of $75 per night was charged at check in which takes up to 14 working days to be refunded after check out.

Nothing Location is HORRIBLE AND NO PARKING

Superb

Clean accommodations, staff let me check in earlier, breakfast had good coffee and pastries. The location is not ideal if you want to explore in the evening times.

Would definitely book again!

Nothing Location is HORRIBLE AND NO PARKING

Nice in-person support but I’m not getting response from the chat, please provide a better communication channel when users are not in the hotel

Very reasonably priced stay in downtown SF. Near the theater district. A bed and a bathroom. That is what I needed and it is what I got.

It was nice. It was clean felt a little older, but that’s fine.

The AC didn’t work and staff was very rude

Superb

Very good

Exceptional

Room was clean, food was just okay. However, the staff is not that approachable.

When I called the AI told me an address for parking that was confusing and it was not clear that they allowed cars overnight. It gives you an address but not the name of the garage. the name of the garage is Trinity Plaza and their sign doesn't give an overnight rate but you can park there overnight. I had to call while driving around a very congested part of SF to get the correct address and name of the garage, so I was sure I was parking close to the hotel and in a safe place. You still have to walk a little way to the hotel. The hotel is on the fringe of the Tenderloin so be aware. Not a problem for us but if you are averse to seeing the homeless choose another place. We also found a FANTASTIC restaurant a couple blocks away called 54 Mint. If you love great Italian food go there! The #7 bus stops on the same block and you can take it straight out to Golden Gate Park. Super easy. For the price this is the best deal in SF.

Exceptional

Superb

Clean and modern facilities. Breakfast included was a nice touch! South of market a war zone!!!

Clean and modern facilities. Breakfast included was a nice touch! South of market a war zone!!!

Agradecidos por el cambio de habitación y agua de cortesía a una más cómoda o amplia el punto que mejoraría o que no fue nuestro agrado, es el baño que está abierto o sin techo a la habitación y realmente salen todos los ruidos y olores llevamos 25 años juntos pero si es antihigienico y es un área con muchos pero muchos homeless lega un momento en que es muy incomoda el área donde está ubicado el hotel.

I think you have to ask for towels if you need flesh one. Otherwise, it is good.

It was not completely finished which caused it to be dusty. This dust was not well cleaned either. Pictures included. The room was quite small with the toilet being out in the open. Shower was small but decent with a rainfall shower. The lights were very finicky and not always working. There was only ever 1 person working and the service was not great. I asked for extra towels and they must have forgotten because I never got them. The phone in our room was broken and they said they would fix it but never did. They don’t clean the rooms daily either. Breakfast was not much. The lounge area was ok. Location was easy enough with public transportation very accessible. Would not recommend walking around too much by yourself.

It was close to the venue NO HOT WATER TO SHOWER!!!! You have a rooftop bar posted and no bar. A restaurant and no restaurant. Over all our experience sucked besides the concert we went to!

Great stay. The breakfast was mediocre and area was not as close to many things. But overall can't complain about the room.

Location was ok TV was not available and instead of offering us to change room they tried to manage the issue with the cable operator. At last we could not use the room TV on any day of our stay. The continental breakfast included was very poor also.

NO HOT WATER TO SHOWER!!!! You have a rooftop bar posted and no bar. A restaurant and no restaurant. Over all our experience sucked besides the concert we went to!

Location was ok TV was not available and instead of offering us to change room they tried to manage the issue with the cable operator. At last we could not use the room TV on any day of our stay. The continental breakfast included was very poor also.

Very clean & cool vibes! Breakfast was basically non-existent , could have been more explicit or not include in the price. Room very small and no fridge or anything.

Exceptional

Breakfast was basically non-existent , could have been more explicit or not include in the price. Room very small and no fridge or anything.

Exceptional

Very poor breakfast, only a couple of fruits, some muffins and coffee. The bedroom has a weird layout, with a toilet inside it with no divisions at all. So it feels like sleeping inside a bathroom. Neighborhood is sadly very messy.

Very poor breakfast, only a couple of fruits, some muffins and coffee. The bedroom has a weird layout, with a toilet inside it with no divisions at all. So it feels like sleeping inside a bathroom. Neighborhood is sadly very messy.

Room was clean, but common areas were consistently messy. The common areas are a fun amenity for those looking to work a remote 9-5 from there, but if you plan on using them I’d prepare to clean up your own area (BYO cleaning wipes). Rooms are small but efficient enough. Gym is better than expected, and definitely a highlight.

Can't wait to comeback!

The rooms are small, clean, and efficient, location is super practical. Temp easy to manage. The homelessness situation on Market street has much improved - I recommend chatting with some of the team working on it. Breakfast is light, but pleasant. It's a good solo traveler option.

Staff was excellent. Dont get the loft. Its too small

Good

Pleasant

Room was very comfortable and the room had a lot of space. Beautiful view with a very courteous staff. Bed was incredibly comfortable

The room was very clean and comfortable. Very easy check in and great location.

Enjoyed my stay

There was absolutely no on-site parking. Available parking was half a mile away and $40 per day. The area of the hotel was extremely bad. The room did not come with a coffee maker, mini fridge, or microwave. The room also had very little privacy in the bathroom. I would give the hotel staff a 2 star due to lack of communication.

Easy check in/check out process! Clean and cozy room and great temperature control. Very thankful for easy transit access to all of my scheduled events 😁. Looking forward to booking again soon and this property!

Very clean. But room was very small and definitely not good for 2 people. Will not stay here again just because of room size

Design, cleanliness Tv was advertised as smart. Didn’t work

Didn't even make it to check in. Drove around for 30 mins to find parking. Then after arriving to the hotel, all the doors were locked and the call box was not working. Waited for about 5 mins and had to call someone to let us in. The front desk reception had been sitting maybe 50ft from the door the entire time we were waiting. Later called to get a refund and never made contact with the manager.

It is a little surprising not being able to just enter the facility do to doors being locked for security….homeless near by…once you have your room card, very easy to walk in and out of hotel, rooms are small but very equipped with everything you need, very clean, very nice staff, plus they let us leave our luggage after check out to enjoy a couple hours extra

Was difficult to find close affordable parking. Tried calling the hotel to ask where I could find parking and the entire system is automated with no option to reach the front desk. Went inside to ask and the only staff member there was new and didn’t know the area at all. The closest lot is $40 a day and about a seven minute walk. The room was just ok for the price. The TV didn’t work, it kept turning off and on. The walls are pretty thin, we could hear the man next to us snoring at night and other people flushing their toilets.

The breakfast was good, easy

Super clean and budget friendly option. The location is a bit sketchy but there’s always a security guard on the lobby. I would definitely recommend it if you don’t mind being in close quarters with the people you are traveling with.

Todo

The Yotel hotel is very clean, contemporary with a large lobby, comfortable seating areas. To enter the first time, I pushed the doorbell and then the staff would open the door. Later I could enter the hotel via my hotel room key card. There is always a security guard in the lobby The Yotel hotel is conveniently located across the street from the BART Civic Center Station and on the east side of Market Street. I was impressed with all the staff who were warm, professional and accommodating. The two elevators were large and quick. I used the basement gym that was clean with a bathroom. My 7th floor spacious hotel room had a comfortable queen bed with a large window with electric shades and city views. There were many safety features in the room (including a digital combination drawer to store a laptop and valuables), an open closet, full-length mirror, large TV screen, and adjustable room temperature control panel. I missed having a tea kettle/coffee maker and mini refrigerator. However, I discovered in the second-floor breakfast room, a mini refrigerator to store food. My bathroom had a large window with adjustable, electric shades (one as a night shade and the other as a daylight shade). There was a large walk-in shower with rain shower head and hand-held shower option to accommodate wheel-chair access, a sink, toilet and ironing board and iron. The mirror above the sink had Breakfast on the second floor was good. There were apples, assorted rolls, muffins, croissants, fruit and granola bars, oatmeal, oatmeal milk, whole milk, yogurt, a coffee and hot water maker machine. I was able to store my carry on when I arrived before check-in and when I checked out so that I could take the BART to the Embarcadero and walk to the ferry building. The shower curtain wasn't long enough so that the shower water would run onto the bathroom floor. The curtains were sturdy but the length should be 2 centimeters longer or lower the shower rod.

Clean room, in budget

Property not great as expected & breakfast as well

Clean room, staff was great. However, the hotel may be too close to noisy areas in SF to guarantee a restful and quiet night. I had difficulty sleeping without being awoken by police or ambulane sirens and people shouting outside the hotel. As for the complimentary breakfast, there wasn't much. They ran out of milk for the cereal very quickly. And the cereal was the highlight of the breakfast options. Yotel did hold my suitcase for me even after I checked out of my room which I greatly appreciated. Overall it was an average experience for me, and I do appreciate the service of the staff.

The place is great. Very clean. The only concern is the 35 dollar daily fee they add. We weren’t expecting that. Also we got switched to a smaller non accessible room even though we had booked a bigger accessible one.

It was a great room. Compact and comfortable. Breakfast was okay. We loved being close to the Orpheum where our show was.

The room was clean.

No, my problems are more ongoing. The premium room pictures clearly showed a chair under a small side table built into the bed that could be be considered to function as a small desk.Either chair or side table existed in the room. The staff said none of thier rooms had a desk after calling the manager who refused to speak to me. Pictures are worth a thousand words, but 5he staff tried to make it user error because the text description didn't say desk. But the pictures for each room type were different and clearly showed a chair under a table. Also other rooms had pictures of actual desks but they said no rooms had desks, so those pictures are lies according to the manager. They didn't even have the grace to apologize for my inconvenience. Other problems with the room, the shower lacks a grab bar even though the floor is not non-slip. The TV is slow, it blackscreens for 10 seconds when changing channels. A pain when I am unfamiliar with the channels. The channel guide didn't work, I had to set the date and time to get it to work but it didn't populate the listing. The light turns off automatically... When I was taking a shower.... The switch to shift shower from wand to overhead is hidden for anyone of standard height... It is very small under the temperature control. I have a lot more to say but am only allowed 1500 characters

Too many homeless

I will be avoiding this hotel in the future. They overcharged my credit card and it took me over 3 weeks, 5 escalations and follow-ups to get my refund.

Great location if you need to be downtown. We were there for two nights for a show at Bill Graham and it was great walking to everywhere. Only thing I would have changed is that the “view” that I paid extra for was not viewable from anywhere in the room except the bathroom. Plus the room was quite tiny. Other than that, positive experience.

Super clean. Perfect in every way.

very clean, nice and pretty

breakfast was decent

Good

Our hotel room was very cleanly, staff was kind and we enjoyed our stay. The view from the top floor was phenomenal!

The only down side is that outside around the property there is alot of homeless hanging around which can feel a little uneasy

Art work decor To quait

Decent coffee and baked goods at breakfast. For some reason, my room wasn't cleaned unless I asked specifically.

Yes gym was great.

All wa perfect

Pretty good location, helpful staff. Great breakfast for the price! And the working lounge it is in, is also a plus. Microwave is available in the lounge as well as a fridge for guests, that can be accessed by the staff. Small rooms, no windows that open, stale air.

Everything was great.

This is the worst place to stay, the area is horrible (many homeless & drug addicts). The cleaning lady didn’t clean my room one day but when I look on the bed there’s like gravel, sheets weren’t changed just not clean. Would not recommend

Everything worked. And i felt welcomed.

Air con stopped working at one point

Convenient to transportation Immediate neighborhood not great, but still felt safe.

We had a jr suite and it was fantastic. Will stay here again if attending the Civic center or Orpheum. Check in and Check out is a breeze. No parking at the hotel.

Lowkey dust as heck but I understand because the building.

I felt unsafe due to the neighborhood and the housekeeping did not clean the rooms.

The hotel is situated in the worst location in San Francisco. Right outside the entrance, there are many homeless people and drug addicts; police cars are parked at the door every single day—it is truly dismal. I felt like I was in a drug den. I have never felt so uncomfortable and so unsupported while staying at a hotel; I was terrified. The staff members were unfriendly. The hotel was exorbitantly expensive. For the price I paid, I could have stayed near the Pier, which boasts the best location in the city. I didn't even have the courage to eat breakfast at the hotel because it was so filthy. The room we stayed in was incredibly cramped and horrible—I would not recommend it to anyone. It was the worst hotel experience I have ever had—truly lamentable.

For a quick one night trip it was a great place to stay!! It was small but at the same time it was very affordable

Went out did not visit the restaurant

Good place and great zone

Worst room I’ve ever stayed in my life! And good luck trying to park, you literally have to pay $20 a night to park several blocks away, so you have to pay an uber to take you and your luggage to your hotel, but I wish i could give the parking garage a review, if i could i would give it 5 stars and sleep there in my car for a more comfortable stay!

I’ll take the hit for not better preparing myself for the terrible parking situation. For those that haven’t been in downtown San Francisco in a while it’s as disgusting and urine filled as ever. I wasn’t excited about the $40 tourism charge upon check-in even though I had prepaid on Expedia. And the staff said that it was a $20 overnight parking fee…… It was over double that…… the room was clean for the most part except underneath the bed was absolutely disgusting, and I only knew about that because one of my kids toys rolled underneath there. The continental breakfast was absolutely terrible. If you show up anytime after eight, don’t expect there to be anything. I do not recommend anybody stay here.

The location and overall feel of the hotel was really nice and convenient. I was able to use the computer to sign in. Thankfully the staff was there to help

Outside of asking twice for lotion to be refilled and it not being done, I have absolutely no complaints; having stayed here 3 out of 4 years now. Had no problems sleeping, overlooking Market Street.

Was ok. Got breakfast one morning was like strudel pastry some cereal.and yogurt

Nice decorations clean The loft I stayed in was very small. There’s no parking you do have to find a parking garage to park your car that was 40$ extra

Location is good. BART station is just near by. Room is clean in a comfortable size. I should choose this property again on my next visit

All the staff are super friendly and the rooms are great!

Honestly the best hotel experience I have ever had! Daimler should be recognized for his attention to detail and really caring about his clientele. He was very friendly and made the entire experience much more enjoyable. I will always stay at this hotel because of him!

Clean. Spacious. Understanding.

Everything good. Neighborhood is scary.

Self check in. The area is a bit sketch but that’s most of downtown. I’d stay here again as a solo traveler.

No

The fact that the hotel is in the tenderloin made my girlfriend a bit uncomfortable.

Great place if you want to be somewhere convenient. Stayed here for a concert at Bill Graham. Small rooms, so they’re good if you plan on justbut efficient rooms

I booked solo room for myself, room was great, decent view and AC worked great. Staff was friendly upon arrival, however there were a selective few who were not that friendly. Decent area, there are a log of homeless around the area... definitely wouldn't walk alone after hours. I saw a homeless laying and squirming around the street floor from my hotel window.

The room is tiny! But it worked. I was awoken by very loud music at 5am, unfortunately. Took a star off due to that, the slim selection at breakfast, one elevator being out of service, and the check-in kiosk not working for me.

Clean room, LOVED my stay honestly… yes in a weird area at night. But it’s gorgeous during the day.. it was my first time in SF. Solo traveler. Went to SF for a rave. I loved everything! Would def stay again… unfortunately did not make it to bfast either days of my 2 nights

No one at check in. I got a hold for $113 that I wasn’t notified when reserved the place and the rooms are crazy small.

Everything was perfect i love staying there at Yotel

Perfect Spot

Super Comfy Hotel in the San Francisco Area

Staff was excellent. Property was nice, rooms were pretty small but comfortable and clean. My only gripe was the lack of a fridge or in room microwave or something. Not the end of the world, but definitely a small bummer. Neighborhood isn't as bad as others review, it's just San francisco. I just kept my wits about me walking at night and never felt unsafe. Would be happy to stay again.

Overall my stay was perfect. From the location of the property, to the amenities of the hotel. The only thing that needed is more attention to the cleanliness of the room. From hair on the bedding, to dirty hand prints on the walls, or spillage on the bedrails.

Great stay, location is very central and the staff was lovely

Everything was great. It was clean, modest breakfast but good. Plenty of excellent coffee shops a short walk away. I would stay here again, but not in the sky room. It was cramped for my taste

I had a minor issue with something in the room and they sent engineering to repair it right away.

Our room was really nice as well as the whole interior through as well

It is steps away from Civic BART station. I would recommend it.

Bring an eye mask, the fire suppression system had a flashing light right by the bed. No toilet privacy in loft room but great for a solo traveler. Very convenient to the BART, Muni rail, and F streetcar. Most won't want to stroll the immediate area much, but there is a nice little Parisian cafe that opens at 5am and a Walgreens that opens at 8.

Inside, the staff is very helpful and accommodating without being invasive. The rooms are peculiarly engineered, so make sure that you know what you are about to spend the night in. I think the room that I rented for two nights is made for single travelers or a close couple because I was in a sky cabin and the first thing that I notice when I walk into the room was just a stand-alone toilet. No doors or walls separating the toilet from the main cabin area, so make sure you are ultra comfortable with your cabin-mate in very close quarters. Then you climb a steep spiral ladder/staircase to the loft sleeping cubby, with a once-smart tv at the foot of the bed. If you are claustrophobic, I would look for a different floor plan but if you don’t mind, it’s a fun and futuristic theme. Everything about the hotel is great in that it’s very quick and easy check-in, resembling checking in at the airport or at a tech conference or something. The cabins are designed to resemble air travel cabins and are designed to feature minimalist and space-saving utility. If you’ve ever seen that show “tiny house hunters” and how everything is engineered to make the most out of tiny spaces, then you get the idea of what the cabins are like on the inside. The water and ice machine on each floor has the best crunchy ice you’ve ever had at a hotel. Check out 2nd floor Mission Cntrl!

Yotel is an idea spot, especially if you are going to shows at Bill Graham Civic center! Suvch a quick walk! We also loved that Bay Wheels was right up front. We used the bikes to get all around the city and had a blast!

Loved everything about my stay. Great staff, clean room. Loved I could get coffee 24hrs on the premises!

Room was tiny. Nice to have a towel warmer, but accessible from shower so towel got cold before it could be used.

Everything was good it was really clean

Great stay! Very clean room and very clean hotel overall. Fitness center has great equipment. Breakfast was so/so.

the room was clean.

The “city view” was not it… the building next door covered the whole view

Manager was really nice made our stay possible

Clean rooms. Great atmosphere. Rooms were a tad small but overall very comfortable.

Clean rooms. Great atmosphere. Rooms were a tad small but overall very comfortable.

Never got my room i had to go get a room somewhere else, i got there at 10am and it was past 2pm and i was STILL waiting for a room, i understand check in is at 3pm but i did see a couple people get their room as soon as they walked in at around 2pm.. 4 hours waiting and i was ignored the entire time!

Never got my room i had to go get a room somewhere else, i got there at 10am and it was past 2pm and i was STILL waiting for a room, i understand check in is at 3pm but i did see a couple people get their room as soon as they walked in at around 2pm.. 4 hours waiting and i was ignored the entire time!

Great location. Nice staff. Cool rooms

Great location. Nice staff. Cool rooms

Great space, very clean, and convenient location. Service was wonderful, with breakfast, and a gym.

Fabulous location close to public transportation. Allowed me to hold luggage before and after my stay and were very kind about it. Every staff member was friendly. The room was clean and bright. I do wish there were some lighting that was less striking.

Really nice staff and great room

security was friendly! give that kid a raise. the club lounge area was nice. all public spaces were clean

When we arrived at Yotel on Valentine's day their credit card & room key system was down, it caused us waiting for a really long time not able to go to our room after a long travel day and made us really late for dinner. Even after we got back, we never received a room key and had to be walked by the security everytime we wanted to go back to our room.

Catfish photos Slippery stair Poor breakfast

Great stay

Great hotel

Best hotel in SF

Charged me $100 online and $100 in person

Every thing is OK.

There was no door for the restroom. I could not poop because I was sharing the room. Also the walls were super thin so I could hear the people upstairs being freaky and the other room watching sports at 8 am.

Yes

The staff was great held our bags until our time of departure, hotel was good the only thing was the tv kept freezing all the time and we couldn’t connect to watch anything else when we checked in on Friday

Fun room! Breakfast was a little sparse, would have loved more selection but at least it was offered. Excellent for the price point.

The room was quite clean. Recommend folks staying there bring noise canceling headphones.

My room was cute, but the amount they hold up front is kinda crazy. I called the night before and was told they hold $150. In actuality, they hold $75 per day and I was there 5 days! So instead of $890 like I expected, they held almost $1100 on my card smh.

Never stay there again.

This hotel was very cute, clean and convient. The tiny room provided all I needed and more. Great view of market st. Walking distance from resturants. The complimentary breakfast included coffee, tea, apples, oatmeal, pastries, yogurt, granola bars and water. I like that there is a water/ice machine on my floor near the elavator with provided cups.

Clean, modern, easy check in/out, affordable for a good location

Said I would pay 41 at property. And then all of sudden it was 137 dollars. After I left the hotel a couple hours later, the hotel is charging my card $100, then $150 and the $5 charge…. And haven’t received my deposit. I didn’t damage anything. I didn’t take anything I wasn’t supposed to. So I’m not sure why they tried charging my Card 3 different times and amounts. I think I left a bag of trash but that’s because I couldn’t carry it along With my 6 other bags of belongings. I’m disappointed

Wow wow wow A-Z. Over the top in every catigory

Paid for a upgraded city view but the outside window was so dirty i couldn't see anything. The tv kept going out. The area is super sketchy. The homeless situation is out of control

No sheets or comforter on beds. Just a mattress. Completely unacceptable, slept all night without it. Takes budget hotel to another level.

The only difference between my room at YOTEL and a much pricier one is square footage. But who needs it? It had amenities to make me feel pampered, thoughtful layout, high-end fixtures, double shades, comfortable bed. The room was super clean and quiet. The hotel location was within 5 minutes of the places I was going and access to public transportation was practically at the front door. Every staff member was helpful and friendly. The building itself is historic and got through the earthquakes of 1906 and 1989 damage-free due to the 2.5-foot-thick walls, not a bad safety feature. My thanks to the people who conceived, designed, built, and maintain the YOTEL notion.

It was a unique property's, well done

The area ato8nd the hotel was a bit sketch, the TV in my room didnt work, and the worst surprise was being asked to pay a $300 deposit when i arrived. That wasnt mentioned anywhere prior to my arrival.

Terrible area checked out after one night

I was about to take a shower around 5pm and housekeeping came in. They forgot to do the bed fully, "no blanket". I told them to come back since I was going to be heading out for the night. When I came back, I had no blanket for the evening, "came back at 1am".

Also, two nights in a row, the power went out in my room for several hours. The TV worked so strangely it wasn’t the whole room but it was a bit annoying trying to go to the bathroom.

Very clean and efficient hotel. Rooms are small but maximized design is the best I’ve ever seen.

The rooms are incredibly clean and comfortable. My room was a small, Japanese style, pod. It is a great location in the center of SF. It is located on Market Street. There are a lot of street people outside of the hotel.

Property was fine but location is questionable from a safety standpoint.

Great place to stay in the city. Rooms are small but modern and clean staff is courteous and friendly. There is 24 hour security its a great place and is affordable.

yes

Very assuring security systems & personable professional staff throughout. Great value pricing & convenience of location

Great place to stay. This is my second time here and I’m never disappointed!

Clean room, breakfast included and great location

Check in and check out was somwhat confusing with the digital kiosk.

Too fk loud people complaining about

Gorgeous room, great convenient location.

There is no parking available so you have to park three or four blocks away and pay $40 a night which is OK but only if it was inside the same building, you had to walk through a street full of homeless and the bedding have blood on it

The only negative was that there is no refrigerator in the room.

I had an excellent stay at the Yotel, it was close to my event location making it a safe walk back. The area was wonderful and right next to the BART. Traveling to the airport is really easy and cheap because of that. Staff and security were wonderful. They had coffee and breakfast when I arrived and even got me in a room early for an extra $25. I also received an Uber voucher after the stay which was nice.

Room advertised a cushioned, couch area in the photos. This didn't exist.

My room was clean, the staff is great and the amenities are great as well

This it’s a little Jewel hotel, I felt lucky to find it. It’s so clean the front desk agents are so kind and make me feel immediately comfortable and welcome. 5 stars highly recommended

The staff was exceptional and checked in with me daily. They also reminded that they had breakfast and cleaning staff regularly. Very great facilities and catered to everything I needed. Work in tech and have a lot of conferences to go to. I was able to get and use all the main stations for bus, trains and scooters. Theirs always a guard on duty into the evening and nights so you'll have someone to cater to your requests. Thank you to the management team they really made my stay enjoyable for thanksgiving week/weekend. Make sure to ask the front desk for the best recommendations within the city.

Good room and convenient location. Everything around was closed.

Quiet, quaint unique you stay for the experience no restaurant inside but great local restaurants around they do give you food vouchers. Cleanliness was excellent

Clean, no frills hotel

I booked this hotel for my daughter and her friend. The depiction of rooms and neighbourhood the hotel is in was not true to reality. their room was tiny, service was sub par and they were afraid of walking in the area this hotel is located in.

The room was super clean. Everything had a space and the SHOWER! Great shower head, line being under a waterfall. Quiet, so nice for such a wee room. Staff was amazing.

Good

I like yotel overally. I will consider for the next business trip again. Thanks for helping late checking in.

Hope there is little more diverse foods such more fruits on your breakfast. Except of this, all good! Thanks.

Electrical went out in our room when we arrived late one evening. Waited around for about an hour hour and a half to get switched to a different room. Only for this rooms power to go out as well. Staff was kind and helpful.

Staff was super friendly! Excellent stay

Feels like you’re in a spaceship. Didn’t mind the

The hotel experience was overall great.

As other said this I the tenderloin so outside at night, not great. But once you re inside, great spot and great location

Pretty easy to checkin & near everything. Cozy room.

I’ve stayed here routinely for the past several months and the internet and tv are never working. It’s made doing work remotely nearly impossible and wholly inconvenient.

Homeless groups outside scary

The location in the city center felt fine, and the hotel’s 24-hour security was reassuring. However, the stay itself wasn’t the most comfortable (the NYC Yotel was better). The room layout was awkward and cramped — I had to climb over the bed to reach the window shades, and the face towels were hung so low they strained my back. Choppy wifi. Very little front-desk support after hours.The only place to sit was on the bed, and the shower leaked water to the bed. The bed duvet fabric felt rough, with a strong detergent odor that made me cough. Breakfast was mostly sugar and carbs. Some fruits and protein would have been nice.

Convenient location and great bed. The bathroom wasn’t exactly private, which was strange. Breakfast was some carbs and mostly empty. Overall good location and comfortable.

The room was clean, well designed' the staff personable' the area a bit seedy but that's not the hotel's fault.

Staff is always nice and professional. Clean room

outside is a lil sketch but inside is very nice + up to date. great staff, my toilet handle broke out of nowhere and the front desk was able to handle this problem very well with a new room and working toilet

My room was extremely tiny. As a single traveler I barely fit inside. No bathroom door. If you’re traveling with another person, do not get the sky room. There is no privacy. The area is terrible. Nothing but homelessness and stool on the street the moment you open the door to exit the hotel. Stores are about a 10 minute walk away. Chinatown about 15 mins away. That’s where the good food is to eat in the area. It was too pricy for what it was. Yet it was one of the cheaper options at the time of booking.

everything it is clean and air conditioning very cold it seem good runs.. outside seem not safe around because of homeless and crime at night. I very impression security worker at this hotel and keep safe I so thankful we have it security be there feel us safe place where to go in hotel.

I loved the room and the stay. Check in was simple and easy. Had a late flight and they held my bags for me

Location is a bit rough.

Really scary outside.

The only thing I didn't like was what was written on the website; the hotel had a restaurant on the rooftop, but when I arrived, starving because my flight had been delayed for hours, I was told there was no restaurant at all.

The hotel is good, staff very helpful; though outside of the hotel there are too many homeless people on heavy drugs and the city smells mad.

The breakfast is very basic. Dont recommend Sky room is small, is only for sleep The hotel is good. The service is good, No is a 4 stars is recomend for sleep. Meter near and many bus around the zone. Front the hotel is a many homeless in the night but no problem in security area.

Room was nice and modern. Shower was small but nice. Breakfast was minimal. Location was a little dicey at night.

Loved everything about the property save for the street situation. The area has a number of transient individuals and folx experiencing homelessness but, for the most part, they seem to be harmless. Loved that the train is across the street and that the main bus routes are close by. Breakfast in the AM is a nice perk, as well. The rooms are neat, modern, and clean, staff is friendly —s/o to Mary for being so wonderful and kind to me—and the bath products etc. are high quality. I’d stay at Yotel again for sure.

It’s a great hotel. Clean, comfy, and modern. Friendly and helpful staff. However, the area around the hotel is unfortunate (though it’s not the hotel’s fault, just a circumstance)(the same can be said for all of downtown San Francisco). Just a lot of open air drug use and sketchy people. As long as you stay on the top floors, you won’t hear the commotion downstairs. There is also good security that prevents strangers from entering the hotel. A 24/7 guard and double key card entrance to the building and the elevator. So overall, excellent property in the not best area (though that can be said of every hotel in downtown, even more expensive ones)

My first time at a Yotel, but hopefully not my last. Loved the room, which had everything I needed, the downtown location, and the facility.

The only downside is a sketchy neighbourhood.

Comfortable bed Friendly staff Close to subway

Their motto “non-stop stay” is very striking.

Very small room. Made it work ok

The rooms were tiny and tidy, as promised. And a fantastic deal, as long as you don't plan to spend time in your room. Convenient location, near BART and buses. As a regular visitor to SF, I was still unprepared for the Tenderloin zombie factor: I asked the security guard to walk me to the curb to get an Uber at night — and I'm from New York! (During the day, I was able to walk to coffee without a problem.) Also, when I called to ask for a mini fridge and iron in my room, they said they would deliver them. When I asked at the "front desk" 2h later, they said they don't have mini fridges: I was speaking to someone in a call center, not on property.

Breakfast is terrible. The room is clean and in a good location, but the staff did not provide parking instructions.

Clean rooms. Area around hotel is a bit dirty, does not feel safe. But t

No room service and no internet tv options. But overall it’s been very nice stay.

Continental breakfast with no meats. There are so many vagrants hanging around, fear for your safety will come up.

They need to keep this place locked everywhere at all times because there’s a homeless encampment directly outside. I got screamed at by at least 8 people while just walking down the street. One man tried to grab me but I got away. I checked out early. The location is too unsafe. Hotel itself, the staff was terrible. Check in took forever. The room was clean but if I have to worry about getting jumped the moment I walk outside, I don’t really care much about how clean the room is. Seriously, don’t stay here. I can’t stress it enough.

Fue realmente bueno mi estancia

Staff is good , excellent place to stay.

Fine for a nite

what was unique about it was pretty modern interior given the exterior looks pretty old. have great views. staff was pretty chill, rooms were okay size for a solo traveler. overall my night stay there was amazing experience.

Beautiful hotel with 24hr security. Key card needed for entry and even to use elevator which I thought was clever. My room was amazing and comfortable. I just wish it had a mini fridge for being a jr suite. Other than that, the bed was great, room was clean and I never heard any neighbors. I’d definitely stay here again.

Great, small and affordable room

Great customer service and very very cute rooms!

Great place to stay for just one person, maybe two at the most in a room since they are small. But they're modern and well appointed and worth the money! Great location.

The room was small and dirty. There was chewing gum on the walls and stains on the brick walls. The help desk was not present check in and not very helpful in addressing concerns.

The view was amazing!

The hotel is a great located, however, the sheets were ripped up and the building smelled of pee everywhere.

It was definitely a unique stay, the place was lovely and clean however the bathroom situation was a shock. there is no door?! this was the only issue with the place, as there was no privacy. I was with my friend so one of us had to go upstairs and wait while we used the shower or bathroom. even a curtain would provide more privacy. all and all the room was great, bed was comfy and liked everything but the bathroom. that was honestly crazy and there is no photos of it online. you literally walk through the door and the toilet is right there.

I never even got out of the car, just ‘nope’d out and drove into the alley around the block that seemed safer than the hotel entrance and called somewhere else. The listing showed parking available - no. Parking exists, but you need to find it yourself, there is no designated space or garage and I wouldn’t have left the rental on that street. They will not refund me, even though I never checked in. But honestly, I’d pay the 200 and change to not stay there since it was so off putting from the street. Maybe the rooms are nice, but I wouldn’t know. Best of luck if you book at SF downtown location - really it should say ‘Mission’ not downtown, but then no one would book it.

Nice rooms. Very clean and safe. Staff isn’t very attentive though.

Location was very convenient.

Nice for price!

Basic property. Has everything you need for a short stay. Good for digital nomads with shared working area and reliable wifi. Not a great neighbourhood as there is a homelessness and drug addiction problem in the surrounding area.

The property is in a odd part of town, Drug addiction seems to be local activity and having to walk to parking garage is an unsafe event, The junkies hit you up for money and then to be aggressive. The hotel itself was fine no complaints.

perfect

excellent customer service

YOTEL is well situated, despite sketchiness from proximity to Tenderloin outside - particularly at night. Check-in process was automated and efficient. Room was clean, but I would not book the Sky Room configuration again - it's not functional and too easy to hit your head on the ceiling up in sleeping area. Hardly any room to place any bags either. OK for a single night

The location of Yotel San Francisco is strategic and closer to Union Square. The room where we stayed is a corner queen. The room had a wonderful view of the market street with two wide windows and adjustable curtains. There was a nice sofa inside the room plus a table and a small sitting cushion. The decor was compact yet modern with adjustable bed and lights. The complimentary breakfast was adequate for two of us plus coffee/tea was available for the entire day which is absolutely wonderful. All the staffs were very friendly and went out of their way to help us. On the whole it was a great stay at the hotel.

Bathroom is in the room. No privacy!!!

The outside of the building made me second guess staying, but the Inside wss clean, safe, and pretty! Exactly what I needed for my one night stay. No parking on site

Besides the Zombies and Homeless, which were hiding on the side streets during my time there, loved it!

so amazing, was a very nice stay

Unsafe near the hotel in the night

I didn’t like that there wasn’t a restaurant or bar on site. I liked the self check in. The hotel room is very minimalistic but clean.

I checked in and checkout out. I had a vehicle and no parking garage. The public garage meant I would walk w all the drug dealers, drug addicts and homeless people. One of the dealers went to my vehicle and started banging on it. It was broad daylight I could only imagine having to this at night.

Great affordable hotel if you do need to visit the area. Unfortunately San Francisco is a mess and downtown area is almost deserted even on a weekday now.

Check in staff was friendly but rooms are smaller than they appear. Very few amenities - mostly vending. No ice in the ice machine, just room temp water. Directed to parking, but they do not validate so expect $30 parking in addition to room cost, plus more if you move your vehicle to go out. Check out staff the next morning was rude, and breakfast was limited. Not bad overall but would not rebook.

I've stayed here a few times--it's a no frills hotel but quite modern and clean. The cheapest room is a bit like staying in an extra large phone booth...but hey...it's very economical. Plus they quite are generous with the freebies in the lounge--coffee, pastries, even unlimited Frosted Flakes. Can't really complain. The neighborhood has actually improved quite a bit, too. It used to be very dicey, despite the immaculate condition of the hotel itself.

Very cool room great atmospheric vibes. Conveniently located in the City

I had such a great stay at YOTEL San Francisco! The hotel has a cool, modern design that makes everything feel effortless, but what really stood out was the friendly and helpful staff. From check-in to check-out, they made sure I was comfortable and had everything I needed. The location was super convenient, and I loved how the space was thoughtfully designed—cozy yet efficient. It was the perfect spot to unwind after exploring the city. I’ll definitely be back!

felt like an episode of black mirror, if you know you know. it was uncomfortable, unwelcoming, the service is non existent… just a person in a chair that points you around. the elevator by our room brought us to the back rooms of the lobby. i felt like i was in a horror movie and when i tried to make the elevator go back up it would not work so i had to follow tape arrows on the basement floor to enter into the lobby

Very creative use of small spaces. Close to BART station.

I will say I was told when checking in that the water in the room was my Expedia two free drinks and then I was charged for them. I would have never touched them if I knew I would be charged.

Room was smaller than anticipated, however it is well thought out and I didn't actually mind this. The self check in was convenient. Great location if your going to the Golden Gate theater 👍

Overall, the hotel was very clean and quiet. We only stayed one night, could not imagine staying longer than this though with 2 people in the space. Room was pretty small. Breakfast could be skipped, nothing is fresh.

Great hotel overall! The thing i would just have to say is that the area around isn’t the most safest. With the tenderloin being nearby, I wouldn’t want to walk around. Just to get to our car we decided to uber to and from because we did not want to risk anything happening to us. Other than that, hotel was incredibly easy to check into, cute little space for not a long stay. It was everything we needed for a place to stay at.

Friendly staff, safe cleanly rooms, and nice lounge area on the second floor to eat and relax

I feel a lot of important information was not given to me at the time of booking. There were a lot of surprise fees and I was flat out lied to. For example, the Wi-Fi did not even work but yet it’s advertised as having Wi-Fi. My room had what looked to be throw up on the floor that was obviously not even cleaned before it was rented to me! I had an unsettling feeling at the hotel, especially when I went into a shared bathroom on a different floor I was not staying on. I entered the bathroom & immediately felt a heaviness in my chest or uneasy feeling. I proceeded to open the stall door to use the restroom but the overwhelming feeling of something not good caused me to change my mind on using the restroom & I immediately walked out. At the time I did not know my friend was experiencing the same feelings in our room. When I got back to my room I told her what I felt and she said she felt the same thing, while I was gone. The feeling was so strong we decided to look up deaths at the yotel hotel. Lo and behold a man died in a stall of a shared bathroom exactly 1yr prior! It took them days to find his body! Only when a liquid substance was ozzing from beneath the stall door and several complaints of a terrifying odor is when the man’s body was found. Was the bathroom not cleaned everyday?? Look it up yourself. You will read what I could not believe I myself was reading! Trust Your Instincts if you feel something. My stay was a overall horrible experience and waste of my money

I loved my stuff. Very easy check in and out. Great customer service. Only thing is the pillows were too big lol and my neck kind of hurt in the morning.

My stay at Yotel SF was overall good, but I have a few comments: the breakfast was very poor, and it would be better not to mention breakfast availability at all. Upon check-in, they block a deposit for damages, which I found odd for a franchise property.

Property it's self was great, very convenient and helpful staff. The neighborhood was not so great, I literally was scared walking to dinner.

Great less expensive option for JPM week. Very small rooms but perfect for one person. Clean and decently located. Market street is a bit sketch but hotel had good security.

The bad: rooms are tiny with little room for multiple people to walk past each other - some rooms enter through toilet with mattress on floor in a loft (up a flight of stairs with very low ceiling) and TV on floor (below foot of the mattress). I found the loft stairs and floor level changes to be a trip hazard and was very concerned navigating these in the middle of the night to get to the restroom. There is very limited closet, if any, and very limited places to put luggage. Other than the bed in one room style, or an 8” shelf in another room style, there was no place to work on a computer. (There are telephone rooms on the hotel 2nd floor, but all were full every time I looked.) The Ugly: My wife and I are Seniors in good health. In booking the rooms through Hotel.com, the pictures made the rooms look spacious and normal, and the “uniqueness” of the hotel was not obvious, at least when scanning through multiple hotels options. Certainly the price did not give a clue of the minimalistic rooms as our room with taxes/fees was over $1900 for 3 nights. Finally, while deterioration in this business area is an SF problem and we never felt threatened on the streets, this corner of SF has a lot of drug issues, homeless, litter, and protests.

Solid overall. Some of the rooms are extremely small but the common areas and phone booths are good for business travel. This is on a part of market street that has some sketchy people outside but the hotel has security.

dangerous. dirty. loud. drug ridden. the worst area i have ever stayed in.

Room was not even done for 600$/night

The rooms are amazing and definitely the signature mattress.

All in all, pretty good. Would recommend.

Hotel was very clean, safe and modern. Less than a block away from the Civic Center Bart station.

Most comfortable hotel bed ever. Clean, quiet, and convenient.

Awesome place, good price

The view from the room towards city hall was breathtaking. It was an easy check-in. The breakfast was very basic but quick and exaxtly what we needed. Also the gym has everything that you need to get in a workout. I would definitely stay here again!

We live in the Central Valley and drove to the BART station at Dublin/Pleasanton and took the train to the Civc Center stop which was right next to the hotel (yotel?) The hotel itself was very nice and…I’m not sure the right word…upscale isn’t the correct description, although the hotel is quite nice. The only thing I can think of is “yuppy”, but I don’t want to use this in a derogatory way. EVERYTHING here is very minimal. You check yourself in, make your own key, and all that. There is one person in the lobby to help, and they were very helpful. Our room was a queen bed on the 9th floor and it was very clean, but very small. It being small isn’t a big deal, but there is no clear wall or boundary between the bathroom and bedroom which was a little unpleasant. The gym in the basement had a good variety of clean and well kept equipment. Outside the hotel is definitely sketchy as heck, but just keep your head on a swivel and you’ll be ok. Lots of homeless and people with mental health issues walking around. We walked about a 1/2 mile to Union Square at night and didn’t feel completely unsafe. The next night we walked to the Orpheum as well. We also had the chance to take a Waymo driverless car to Pier 39. That was a neat experience. I’d stay here again.

It’s a busy street indeed. Although stuff is helpful and place is clean.

Room was nice and clean. We couldnt get this purple light to turn off nor did the A/c unit work so it was uncomfortable.

Property was secured

The design is really unique and comfy. I really enjoy staying in the hotel. However the surrounding area is a little bit unsafe. There are security guards and police around though. Just me being anxious unconsciously while walking around there. Overall it’s a decent stay!

Hotel is good but the neighborhood is terrible, Drugged peoples

Great rooms. Great amenities. Breakfast was sorely lacking. Especially for what you pay for the stay.

Property was impeccable. Great layouts. Clean. Only thing i didnt like was the so-called breakfast. It was really lacking. Especially for what you pay.

Modern, clean, beautiful hotel. Everything is new and sparkling. 3 minutes to Bart station which brings you to the Airport. Lots of restaurants, theatres, landmarks in the walking distance. We will be back to this hotel again and again. Customer service on the front desk was friendly and exceptional. Security guards are always near the entrance. Fantastic option for this low price!

Went to see a musical at Golden gate theater. Took bart into SF, got off at union/civic center station. Hotel was across the street from bart. Theater was a1 1/2 block wslk from hotel. Was perfect! Rooms are small and tight, but hey, its SF. Lol was very happy here and staff eas great!

My flight was delayed and I called to cancel they asked me to call Expedia and I did and I never got my refund.

girlies! if you’re taking a solo/group trip, i would recommend if you’re able to, to book somewhere else not in the tenderloin district— a lot of people experiencing homelessness are within this area. in order to stay safe and avoid any risk, we made it a priority to not stay out too late at this hotel. after 8 pm it gets busier and it’s not as safe. the security is really nice too, but generally, in the day you feel safer. i booked this because it was the closest to the area i needed to be in and it worked for me since i spent all day sight seeing and not in the hotel. it was nice and clean, breakfast was okay.

Convenient to many areas of downtown SF however would not recommend hotel for families or single travelers due to the safety of the area surrounding the hotel. The staff was friendly with the exception of one clerk that we had frequent miscommunications with that led to multiple room changes however we ended on a good note thanks to Erik at the front desk! Views of Civic Center only available on 9th floor and the noise from the street is very loud on the lower floors but walking distance to Bill Graham venue, Market cable car stop, BART, and Chinatown. Light breakfast included but lots of check in fees in the form of destination fees and security deposit not advertised on Expedia.

Loved my stay here. There is a security deposit you have to pay though. But everything was good.

Good

The property is awesome, the breakfast is pretty ok, outside is not in their control, but it’s a super ugly area around, it’s the only negative thing. Room is comfortable, perfect to sleep and keep touring.

Awesome

The place was clean and the staff were kind. The elevator broke down and the area did not seem safe. There were police on every block, all night with their lights on to deter the house less but it was not effective and distracting. Not an area I would walk around at night by myself, but the hotel itself was great.

check in was very easy no wait time

My only complaint is that the pillows are built for giraffes. They were legitimately 14” tall. After 3 nights my neck was as killing me but they had no other options.