InterContinental San Francisco by IHG

Very amazing staff and great atmosphere would love to go again!

Although expensive, our room was nice and very comfortable! I have never had such great sleep, as I did at this hotel! Valet was nice and bell desk was wonderful! Room service food, was a 3. Vegan burger was wet, fries were cold. The margherita pizza was burnt and not edible. All in all the $1G that I spent for the weekend was worth it.

Passable

I love this hotel. Always stay here when I need a weekend away. Staff is friendly, very clean also Bought a charger from the little shop that didn’t work. I wish they included breakfast.

Exceptional

Exceptional

Well located in San Francisco. While I thought it was a little pricey for what you get, the $20 credit per day for food was definitely nice

Wonderful staff beautiful propert

The pool is great to swim laps in and get a nice work out. The hot tub water level was visibly low and jets maybe needed some maintenance. The room was very nice with a sweet view of the bay. The automatic blinds were very handy. The pillows and blanket were all down, which can be nice but it is preferential. Overall, I'm considering this to be a nice home base hotel to stay when I'm visiting the city.

Exceptional

I also paid extra for a room with a view, but the view was very disappointing and not what I expected. The food and drinks were quite expensive and unfortunately not very good. The check-in experience was frustrating as I had difficulty understanding the staff member assisting me, and I wasn't given clear information about the hotel amenities or where things were located. Overall, the service and value did not meet my expectations. I won't be staying here again and I cannot recommend it to others.

Exceptional

Passable

Bad

El lobby The parking and didn’t dark enough curtains

The water in the pool was loaded with chlorine. No other option available? The smell after bathing was disturbing.

Great hotel! The king rooms are amazing. Although couches are worn out! Great experience overall.

Carpet fraying along threshold. Loud neighbors. Expensive cocktails,

Nice

I don't often leave reviews. but I really liked this place. .I was in San Francisco a couple of weeks ago and stayed at this hotel. Excellent value for money, in my opinion the best in the city.The view from the corner of the room, excellent cosmetics, and a modern interior leave the most pleasant impressions. Nice

Good location, good breakfast buffet Carpet fraying along threshold. Loud neighbors. Expensive cocktails,

Wonderful view from my room of downtown San Francisco!

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Exceptional

Very high quality furnitures the beds are soft and fluffy. Thank you to all the staff!

All of it was just top notch spectacular-staff friendly and pleasant in every corner encountered in facility-highly recommend!!!!!!

Absolutely love this hotel! The staff is always extremely accommodating! The room was clean and prepared. And upon arrival me and my guests were upgraded and given two complimentary drinks from the bar downstairs. Salah checked us in, and had the best attitude. Its so nice to have a home away from home!

Absolutely love this hotel! The staff is always extremely accommodating! The room was clean and prepared. And upon arrival me and my guests were upgraded and given two complimentary drinks from the bar downstairs. Salah checked us in, and had the best attitude. Its so nice to have a home away from home!

Everything was excellent, top notch, except the foam pillows I requested (allergic to down) could be better quality. It felt like laying on a lumpy bag of laundry. Other than that, everything was exceptional.

Clean hotel and rooms.

Exceptional

Clean room, staff was excellent, valet right outside front door.

Very good

Good

The whole reason I booked this hotel was because of the swimming pool, and I have not got to use it once because it was down, it would have been nice to get a heads app that the pool wasn't even available for use. I feel like I wasted a whole three thousand dollars.I even upgraded my room when I got here.But it seemed to be a waste of time and money

Great service

Room was clean. Bed was comfortable. View of the city was beautiful.

Beautiful

Best

Best hotel ever

That they charged $91 for valet

That they charged $91 for valet

Exceptional

Excellent place to stay in SF. All the conveniences of a top property while priced less than other top places to stay. Once you stay there, you will understand why it was President Obama's preferred place to stayl in SF. We recently stayed at another SF Hotel and deeply regretted not going back to the Omni. We were a bit put off by the $92 a day parking--but going forward will just look at it as part of the total room price when comparing other properties.

Large, clean 2 double bed room with a large bathroom and shower. Location is great for downtown, assuming you stay northeast of 5th street. Restaurants a short walk away but not too much very nearby. The staff is amazing, breakfast buffet was fanastic. Unfortunately the pool was closed for emergency repairs (which was not fun with kids expecting pool time) however management comped our breakfast buffet for our entire stay, truly a class act.

N/A

Very good

Second time staying here due to close proximity to Moscone West. I slept very well and definitely will be back.

Superb

Clean and comfortable room. Breakfast was fantastic and so many different options. All around staff was very friendly and helpful. Great location. Would definitely come back.Brad the night manger was very helpful and professional.

Clean and comfortable room. Breakfast was fantastic and so many different options. All around staff was very friendly and helpful. Great location. Would definitely come back.Brad the night manger was very helpful and professional.

Exceptional

Exceptional

convenient area the only give you 1 6 once water bottle that you have to refill in the downstairs lobby. or you can buy some tacky looking fitness water for 9 dollars. i thought the hotel was supposed to be nice. no mini bar either so your only options for non tap water are these stupid little plastic bottles they only give you one of and then tell you to refill downstairs

convenient area the only give you 1 6 once water bottle that you have to refill in the downstairs lobby. or you can buy some tacky looking fitness water for 9 dollars. i thought the hotel was supposed to be nice. no mini bar either so your only options for non tap water are these stupid little plastic bottles they only give you one of and then tell you to refill downstairs

Perfect

Everyone was super nice. Comfortable lobby, super comfortable beds. Great pool. The doors were very heavy - they were hard to open and would slam shut due to the weight. When a door would slam from another room, it would shake the bed.

Everyone was super nice. Comfortable lobby, super comfortable beds. Great pool. The doors were very heavy - they were hard to open and would slam shut due to the weight. When a door would slam from another room, it would shake the bed.

Excellent hotel, great room and service.

Exceptional

Our last stay at IHG was in Miami, and we decided then that IHG was our new favorite hotel. San Francisco did not disappoint! We were provided a very spacious corner room with an outstanding view. The area is very walkable, close to transit, and the sidewalks are free and clear of the obstructions that plague other areas of the city. The staff was very friendly, and we thoroughly enjoyed our stay here.

Staff was very friendly

This is THE hotel i book at whenever i'm in SF for a show. Thank you for making every visit easy for myself and my team.

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Clean room, amazing breakfast buffet, amazing view and location

Beautiful facility.

Staff was very accommodating, and room was clean.

WE FOUND A CAMERA IN OUR ROOM AND THE HOTEL DID NOT TAKE RESPONSABILITY AT ALL! I will never ever be here again !! It was a shock for us !

Staff

Professional staff, clean hotel and rooms

Everyone was great

Concierge and all staff were amazing. A fantastic experience. Will book again and again

Very nice hotel, great amenities and excelente service

Great service!!

Beautiful view

Nice facility and clean and comfortable rooms. Excellent friendly staff.

Beautiful Hotel. Room was spotless and the staff was very friendly.

The dinning and breakfast buffet was terrible

Zoe in the main lobby bar was outstanding. Great service knowledgeable of the local community. Bull Sutton - the concierge - is a legend. So glad we met him and got great recommendations for restaurants. He is a gem and every hotel should have one like him. A star. The bar and room were great. Amazing view. Also the Club Room, while on a lower floor, great staff and selections throughout the day. Pool and hot tub were perfect. Hot and clean. The location is amazing with so much to walk to. Chinatown. Union Square. You are a short walk. Plus free charging for your car. What’s not to love? My favorite place to stay in SF. Just wish I got the corner room they offered but then sold out. Next time! Bring your bathing suit. The indoor hot tub is the best. The bell staff were very helpful and friendly as well. Loved it. 5 stars.

Large corner room, GREAT view, comfortable bed and pillows, professional and friendly staff

My best friend died a few days before the trip. I didn't feel up to traveling. I contacted the hotel and I contacted Expedia. They both told me they couldn't help and I would be charged regardless. So, not great. What is the point of the 'insurance' and what is the point of booking through expedia if they don't help at all?

Great place, clean and good service

No additional comment

For a hotel at this level, the food was not very impressive. If the food quality were improved, this would be a great place to stay. I really liked the room, and the restaurant staff were excellent very attentive, professional, and kind. However, the food itself needs significant improvement. I was almost tempted to go out to eat at another restaurant, but unfortunately it was raining.

The room was lovely and the staff was very accommodating and kind. The pool was not in great shape and the jacuzzi was sudsy and a foot low in water. There were very few places to sit by the pool.

Good

Wonderful services with valet parking and check-in great service

Fantastic! Very upscale and luxurious. Staff is friendly and professional. A must stop place next visit to San Francisco. Thanks!

My boyfriend and I stayed here for a 3 day trip together. The hotel was conveniently located and well kept. The only reason the star was omitted was for the parking ( which other reviews emphasized, but I did not consider it at the time of booking.) parking is $75/night. My boyfriend and I found street parking every night , and did meter in the morning( 4 hours cap , starts at 7am) but overall everything else was an ease/ clean. House cleaning missed clearing the garbage under the desk both nights, but the room was well made up each time. We didn’t try any food options but it was nice to have it available .

Whenever I travel, I always try to build relationships with staff

Beautiful hotel

So nice!!!

Staff and clean room

Clean room; spacious; friendly staff; $15 meal coupon appreciated - hair found in shower; bathroom towels coarse

Loved this hotel!!! 🥰 Due to being a rewards member, they automatically upgraded our view, gave us late 2pm checkout & $15 off our bill for eating in the restaurant!! 👍😃🙌 Very nice room!! ♥️ Bellmen were very helpful and kind. 🙏 Only complaints were that our room was right next to elevators, so more noisy. Would’ve preferred room further down. Also they charge $91 for valet parking which is not optional, so that adds a substantial amount to the bill. 🫤 Would stay again for sure though because it is such a great location for walking to Union Square and feels safe!!! ♥️♥️

Property is my favorite in San Francisco. It’s close to the wharf and the Warriors!!!!! Great service!!!! Beautiful views!!!!

Big clean room, convenient location, comfortable bed

Very friendly staff

I didn't get the free breakfast.

Pleasant stay

Go

It was very pleasant stay!!

Great location

Great stay as always

Gina at the front desk is great, informative and friendly!

Room service was the highlight of my evening. The gentleman catered to my two girls and me with great care. Give that man a bonus!

Love

Absolutely loved the king corner room. The wrap-around windows showing the view of the city was really lovely. Bathroom window was an awesome bonus. I never heard any other visitors, as a light sleeper this was very much appreciated. Pool and hot tub were clean and perfect temps. Front desk was incredibly kind and helpful. I wish I had gotten the name of the girl who helped me, she was so so sweet. Breakfast was pretty good, although I would've liked a few more options. Scrambled eggs were absolutely delicious.

Service was spot on!

The staff was friendly and check-in/check-out was easy. However, I would not recommend the valet parking. They lost our keys both days we used the valet service. The first night it took over 30 mins to get our vehicle. We also had some items being held by the bell attendant and they were misplaced, and luckily found, but it took them again 30 mins to find them.

Love this hotel in SF.

Free water, nice front desk

Good service

Courteous staff.

Great staff, great all around

Clean rooms and updated

The room is spotless, large. Staff are friendly and kind. Location is perfect.

The costumer service was not good

great

👍

Clean room, comfortable beds, detachable shower head. There is a resort fee of $35 but they do give you a $15 credit to use in the restaurant as well.

Awesome stay

Entire experience was excellent, from a gorgeous room to the hospitality.

Great Hotel to stay! 4 stars because of an expensive parking and misc fees that you need to pay when checking out

I wanted to extend my stay another night, I payed $275 for the first night, and they said it was an “upgrade to stay in the same room and not have to check out and check back in” and I didn’t mind switching rooms, then they charged me $540 for the 2nd night when I could’ve just checked out for a couple hours then checked back into a new room for almost half the price. I cancelled it and the front desk lady seemed irritated.

I wish the indoor pool was a little more warmer. But overall the stay was fine and the staff were more than helpful and friendly.

Hotel was excellent but the transient population around the hotel is a real issue.

Great check in. Room is clean , large with lovely views, comfy bed. Clean.

It was amazing

Beautiful room and excellent food!

The hotel is definetly well kept and the staff nice. This would have been a 5 on 5 experience, however for the first time ever (and

Amazing hotel with great location! The breakfast was quality food!

Rooms are smaller than similiar IHC. Hotel seems to make noise all the time. It was very nice though.

Courteous and gracious staff. The corner room I booked was spacious and had a great view. Nice location downtown, BART and cable car stations were 2 blocks away. Modern skyscraper facility. I enjoyed our stay.

IStaff very courteous and accomodating. Accommodations were great as well,

Amazing location! Great views of the Bay and downtown skyline with the corner suite upgrade. Next to Bart Station (less than 5 minute walk) Best place in San Francisco. Hotel room was very clean and Modern.

Found a cockroach in the room, and didn’t really get much other than a room switched and a free drink and breakfast

Fantastic hotel. Top notch service, top notch everything. Highly recommend.

Spend 2x as much than on the actual stay. It was disappointing.

It's great but I thought I booked the room with the skyline view?

Definitely my first choice again when I’m back in SFO.

Great bathroom with a view .

Great service. Clean hotel.

Friendly staff Room was perfect. Only complaint is leave more than 1 pack of cream and sugar because some of us put 2 creamers in cup

Bed and pillows are very comfortable.

The streets near the hotel, specially street 6 and Mission, are very unsafe. Would be nice that the hotel gives the heads-ups.

Excellent staff and great food

Stereotype.. buffet 2/10

they helped us tremendously. They upgraded our room to help with my son, gave us breakfast vouchers and a 10% discount that they did not have to give. We will be staying again at this location as we have another appointment coming up on December 1, 2025! Thank you to the staff at IHG Intercontinental SF. We will see you again soon.

Spacious rooms with a great view. We loved the hot tub. Being able to walk or take transit for most places was nice

Everything was fantastic. We enjoyed our stay. Great location to everything

The modern conveniences such as the remote blinds and marble tiled bathroom were really nice. Large screen tv was very pleasing as well. The staff were courteous and helpful. Our stay was excellent! 👍👍

Shower too weak and air conditioner too noisy

Excellent hotel. I have visited San Francisco in numerous occasions and, for price and value, this is the best hotel in downtown SF. The restaurant could benefit from a wider choice of menu, but there are plenty of places to eat nearby. Recommend the Indian restaurant Amber India. Great food and excellent service. For a quick bite, try The Chieftain Irish pub by the corner.

My go to when I stay in San Francisco. Easy Uber lane and also convenient for local family to stop and drop-off people and bags or pickup. Easily arranged late check out for our late night flight which was extra helpful as well this time.

Not impressed stay at the Hyatt

Great accommodation, dining area staff was amazing. Check-in was a breeze.

Suite was dirty upon arrival

Hotel was nice as were the employees. However, i had reserved 2 queen rooms months prior and only one was available when we checked in. They did give us a $200 room credit for the restaurant. That doesn't go far in San Francisco but it helped. The hotel was convenient to the Case Center where we attended Laver Cup.

Easy parking, in an out. Great location, Great Honors Breakfast. Wonderful pillows! Great bed!..

Great trip! Nice room, friendly staff.

good hotel

Nice

I had to pay added fees I didn't anticipate outside of Hotels.com

Terrible neighborhood.

The staff were awesome all around. It’s a place I would stay again. They made our trip feel awesome.

Great customer service and the hotel was very clean. Will definitely return.

Na

Spacious rooms and view is beautiful!

Room was very comfortable and the view was amazing! Loved the bed and room service was perfect. Staff was great, very friendly!

Everybody was very friendly and the rooms were clean and everybody responded quickly to any needs.

Awesome 10/10! Clean , spacious, modern , and friendly staff

Great location, friendly staff and comfy beds!

It was a good family experience

Nice place and very friendly from desk

The property is a bit outdated. The staff was friendly. In our room, There was a lot of dog hair on the floor. I told the front desk people that to vacuum it. The next day, match better but there was still dog hair everywhere.

EXCELLENT!!!

Awesome

Whenever I’m in San Francisco I stay at the Intercontinental. It’s so convenient and easy to get around to Pier 39, SOMA and other popular locations. It’s clean, comfortable, love the bar and gym. Can’t wait to be back soon!

Excellent customer service

Amazing view and nice hotel overall but gave me a different room than requested. Would like management to reach out to me.

Great stay!

Unfortunately, the same can’t be said for the front desk. The service there felt cold and unhelpful, which set the wrong tone at check-in. For a hotel at this price point, we expected a much warmer and smoother experience. Overall, the room was fine, housekeeping was wonderful, but the front desk service definitely left something to be desired.

It was nice clean gym was great

A lot of homeless around the area

Convenient

Recommend!

Ahaha super cool very nice really sweet place to sleepy. #kachow

We had a fantastic stay at the InterContinental. The breakfast was delicious and the staff was incredibly friendly. We felt safe in and around the area.

It was a really nice hotel,I liked the restaurant there very much and that they had water all the time for drinking in the lobby

Beautiful city views, kind staff, great location.

Friendly & Safe!

It was clean

Hotel was in a good walking area.

The staff were incredibly helpful, attentive, and nice!

Just a sliding door, not giving the privacy needed as I was sharing room with a friend.

Friendly service. Modern rooms. Great indoor pool and gym.

Great location and staff!

We had a good stay at The Intercontinental - good property and good location for visiting the city. The pool wasn't working which was a disappointment and the staff offered us free breakfast instead. $40 resort fee isn't great and the discount of $15 in the overpriced bar wasn't worth much :) The lines at the lobby were long and the bed wasn't super comfortable and the mattress needed replacement.

We had a large king room with outstanding views of downtown SF, even view from the bathroom! Beautiful hotel in a walkable area for restaurants. We will return!

I liked how we were close to lots of places to go eat. We could even walk

Parking was expensive....

Fantastic 7 night stay with family! Clean and large rooms, convenient location and we felt safe. Lots of dining options near by.

The concierge was incredibly kind and accommodating when I requested a cake and a card to surprise my husband for his birthday. They went above and beyond, arranging a large card with a heartfelt birthday message and a delicious cake. It made the celebration truly special, thanks to Chief Concierge Bill.

I love this hotel and staff. Rooms are very clean and comfortable. The restaurant is very good and the valet staff are very courteous and quick.

Very nice hotel and centrally located, perfect for a business trip.

Great stay great costumer service highly recommend

The front desk service was disappointing. We checked out on July 26 and were told at that time that we had a $15 daily credit during our stay. I asked why no one had informed us about this at check-in, as we could have used the credit. The staff member simply responded, “Well, I’m telling you now.” This level of service and attitude is unacceptable and certainly not what one would expect from a 4-star hotel.

Such an amazing staff & hotel. The level of service is outstanding and so is the rooms & food. Will come back again.

Pool and jacuzzi was nice. I’ve stayed in a lot of places in San Fransisco and this spot is top level.

Nice clean hotel with polite staff and quiet and relaxed ambience for downtown San Fran area

Wonderful clean comfortable motel, loved the floor to ceiling windows. Reasonably priced

N/A

Some of the best customer service I have ever encountered! The hotel looked great and had important amenities that were all well maintained.

I prepaid for our room, but host made me feel like a low class imbecile for asking to use my debit card for the incidentals charge via Apple Pay. I’d stayed in 7 hotels (including The Venetian) just days prior and it was never a problem, once. I explained that I was all prepaid, my physical card is missing, and Apple Pay is the exact card I’d used to pay online - plus offered a hard copy of my full number, expiration and security code, and he still refused with nose shoved in air. He said I could use Apple Pay when I checked out (??) and paid for any incidentals, but not for the check in. I had to borrow my son’s debit card in order to get the room I’d ALREADY PAID FOR. Then he looked at my son like he was an imbecile, too, and examined his license for about 30 seconds. Next, this place is full of rude guests who cut you off in line and pretend that they didn’t. Happened to me twice! Worst part is the required valet that costs over $100 and they take 20-30 min to get you your car. Good luck if you’re in a hurry.

Nice and clean

The staff was awesome

I felt like a real celebrity property is beautiful stayed for pride weekend and although it was a lot of guests there personally I had a great experience. Beds were so comfortable. I will definitely be back!

Thank you for everything!! The stay was amazing! Great customer service!!!!

My room wasn’t ready after check in time. They then gave us a different room on a higher floor but I booked a city view and I got the freeway. I would have preferred the lower floor with city view. There was broken glass scattered in front of our door and my son got a piece of it in his foot. I told the front desk and no one cleaned it up. Ever. When I checked out it was still there. I was then charged an “urban fee” that was never discussed. This hotel I’m sure used to be nice but has not been managed properly I’m assuming in the last few years, seems pretty recent. Staff was nice.

my experience was excellent

No power for 3 hrs

Close to Oracle park, parking was extra though.

Very nice room, with comfortable beds, modern, clean and functional.

I had a lovely stay. I did not like the cold pool or that it was hard to contact concierge but overall good trip.

Vallet parking is not available between midnight and 6am

Nice hotel. Comfy beds. Big beautiful lobby. $80 for valet is a crime. The area is pretty dicey.

Its where I always stay. The cleanliness and service are the best.

The staff were all very pleasant and helpful. The gentlemen who helped us with our luggage were absolutely outstanding! They were so good at remembering my grandson and I each time we walked in and always asked what we got to do or see during our visit. My grandson had a great time interacting with them.

Never heard about it

Great place

This was exactly what we needed for our stay in San Francisco. From having enough towels, to a great view of the city, to a quiet atmosphere to sleep all night. The air purifier/fan was the perfect touch. Thank you!

A great property near Mission and Oracle Park. The staff were excellent and welcoming! Nice corner room too!

staff was friendly, room was clean and comfortable

Entire staff in every department are super friendly, accommodating, and professional.

Close to market street and while proximity has it’s advantages you also get off market street issues.

The property is super nice & very clean.

nice, modern building, very clean, nice bar in the lobby, friendly staff, room was very clean and well stocked (towels, robes, toiletries, etc.)

very nice

Loved the corner room. Room service was excellent.

Amazing property, 1st class all the way!

To make matters worse, I was charged twice for the deposit. This billing error caused unnecessary inconvenience, and I’m still waiting for a proper resolution and refund. I expected a much higher level of professionalism and courtesy from the front desk team. I hope management addresses both the customer service issue and the double charge promptly to prevent other guests from going through a similar experience.

Beautiful room and view. Our only complaints were a whistling sound heard 24/7 in the room and the pool which was advertised as heated was ICE COLD and we couldn’t tolerate swimming.

Loved it

The hotel was great. It was clean and the staff was friendly. Only issue was with the Kerig.

Super nice hotel! The beds are soooo comfortable. We went to a concert at Oracle Park and it was a great location. Staff is nice and the hotel is a great option. Will be back!

The hotel staff was very nice and accommodating. We had asked for an early check in so that we could check in before our daughter's SFSU graduation ceremony at Oracle Park. We were pleased when we arrived an hour early and were able to check in. The front desk clerk was very helpful and gave us some bottles of water which was a nice surprise. There is also lemon/orange water available in the lobby. The rooms were nice and spacious. Beds were suuuuuuper comfy- those pillows!!!! The hotel parking was $80 which way more expensive than if purchased online at $45, so I say to definitely add it when you reserve. That was the ONLY issue we had with our stay- we were under the impression that it was $45 either way. We ate at the bar on the first night and it was pretty good for late night eats. The cheese platter was just

I will definitely stay here again.

The view is amazing especially at night.

coffee maker did not work and we asked for it to be replaced. they said they would and did not.