Hotel Garrett

The photos online are from a past refurbishment. The actual rooms and main lobby look much more tired than the photos. There isn’t air conditioning in all rooms and the rooms get very warm. A comfortable stay but not awesome.

Poor

Passable

The breakfast was cold, which I get it ,I didn’t expect it to be good in the first place. What really bothered me was the whole room . There was a really bad odor like horrible ,it almost smelled like someone tried to clean up or cover the smell of feces with cleaning supplies.

Location The lack of central air or cooling system

Decent stay, location was practical

The shower couldn't open or close all the way, dish for soap tray was too big for the sink, the remote for the ac was not useful at all, and parking was $55 a night for the smallest spots ever. The driver had to crawl out a passenger door to get out. Breakfast was fruit and a store-bought pastry. Swimming pool is across the street on top of a different hotel, and our key cards didnt work for getting in, but the other hotel's staff were friendly and let us in. We were there for one night and it was fine but not great.

The room was great, clean, staff was helpful. It says that breakfast is included but it’s very small, think banana and croissant style. Get there at your check in time, if you don’t, all parking will be taken up and you will have to pay a lot for a parking garage and walk far. I’m not sure why all guests don’t have a parking space, but something to keep in mind.

Everything was a great experience

The floor we stayed on smelled like a litter box. The staff were very unpleasant. You can try calling the front desk all day and they will ignore your calls. I sat in the lobby and watched them ignore my call.

Special thanks and mention to Edward who went above and beyond to accommodate us. 😊 Breakfast was ok (I had better in other places) there’s room to improve. Parking might become a problem if you are coming late to check in, I wish you can reserve it at the time you reserve the hotel. All and all very satisfied.

Hotel Garrett was a great find when we came into the City for a Giants game. It is in close proximity to the stadium (we walked to the stadium from the hotel) and lots of restaurants along the way! The staff were awesome; the room was clean and the bed sooo comfortable! We will definitely be back to Hotel Garrett anytime we come back to SF!

The front clerk was courteous and professional. I disliked the old worn dirty facility and furniture. There was also a bad sewage smell in the hallways and the room. It was making me nauseous. No light is in the shower stall. The hotel location was also undesirable and unsafe. There were drug addicts all over the sidewalks and main street right around the corner from the hotel extending several blocks up the street. We only stayed the first night and checked out the next day, 5 June.

Bad

Horrible experience. No central air conditioning and had to use a fan for air. Very small room with a horrible smell. Rude staff. Overall garbage hotel.

Very good

I liked the price and convenience of location. Very central. The staff were very friendly as well. The rooms were small and a little dingy. Bathroom had a couple lights that didn’t work.

Very good

Comfortable and very clean

The room was clean, comfortable, and well-maintained. The hotel staff provided good service throughout my stay, and the location is convenient. However, there are a few areas where the hotel could improve. First, the room did not appear to have an air conditioning system. This may not be an issue when temperatures are 70°F, but it could become uncomfortable during the summer warmer months. A mini refrigerator in the room would also be an excellent addition for guests staying multiple days. I also noticed that the window shade in my room was torn, which is something housekeeping or maintenance should inspect and address before guest check-in. My biggest concern involved customer service. Due to a change in my plans, I requested to shorten my stay and asked if the hotel could waive the penalty charge. Expedia informed both the front office manager and me that it was within the hotel's discretion to do so. Unfortunately, my request was declined. I understand policies exist, I felt this was a missed opportunity to put the guest experience first and demonstrate greater flexibility in customer service. Hotel Garrett remains a good place to stay. A few improvements—particularly regarding room amenities, maintenance attention, and customer-focused flexibility—could make it an outstanding hotel experience. FYI, I have also stayed at Hotel Fiona next door, a sister property. I had a great stay>

A clean and simple hotel close to the main streets of downtown San Francisco, a block or two south of Market Street. It’s a 15-minute walk to the Union Square. There’s a lot of shopping and dining in the area and transportation is of easy access. The room I booked has a king bed and there’s a lot of space to open my suitcase. The beddings and towels were new and clean. There’s free breakfast which you can get from near the front desk and that you can bring to your room to eat. The staff were nice and helpful. The price is very reasonable for downtown SFO. I will book in this hotel when I’m back in San Francisco.

Amazing experience! Very accommodating

The staff was amazing and super friendly!! They were very helpful and attentive as well. As far as our room, we did find lots of trash on the floor, as far as beer caps, coins, and random papers. I would stay again though.

Parking was tight, but so grateful to have reserved free parking!

Good

Room was clean and the staff were very helpful love the pool

Private. Parking was full so we had to go to 2 different lots, spent over 30 min just finding parking and having to walk 15 min back to hotel. Specifically got a hotel that had parking and then it didn’t even have that. Room was clean but nothing special. No ac control in the room, just a fan.

Fooseball table, nice touch.

Great value. I had a king bed room with a sofa. The room was large and enough storage area. The breakfast was basic. The staff was pleasant and helpful. The location ok. It can be a little sketchy at times but I never felt unsafe. Two issues that could affect my return. There aren’t many food options in the area. I always book hotels with gyms. This one used the gym across the street. That’s ok. But the gym didn’t open until 9 am. I like to get that out of the way as early as possible. My vanity sink drained slow upon arrival. By the time we left, it didn’t drain at all on checkout day. Small problems. Give it a try.

Location is great and staff are amazing! The hotel maybe could do with updating, that said the cost is great for down town SF!

Room was great. Price was great! Location was great. We walked home after Giants game. The bed was comfy and did not move.

Stay away from this place Hotel manager is a bigot ncompletely transphobia ruined my entire trip to San Francisco. I had a six day reservation.I had been there for three days already. I had ordered some DoorDash. I come downstairs to the lobby to collect my DoorDash. He and the rest of the employees of the hotel were all at the front desk conversing. I take my food upstairs 10 minutes later he had security upstairs demanding to search my room stating that if my do not disturb sign was on the door for three days they have the right to search my room when I refuse to let them search my room he threatened to call the police on me told me that he was dropping my reservation and then I had to get up out of there when I told him I was not opening the door I ended up leaving because if I didn’t, I was going to do something I regretted please don’t stay here. The rooms are dated It’s a time war back to 1982 air-conditioning in my room did not work and the breakfast that they supposedly offer is nothing but some miserable stale donuts in the in the morning and for some reason, the entire property smells of BO bad

The pool is across the street at a sister property. It was not very convenient to walk my child across a busy road. It was in the fine print. They advertise heated roof top pool. They never have towels up there and then you have to cross back wet and cold. They didn’t have a microwave or mini frig in the rooms. Which was another inconvenience

My plan was to arrive early before check-in to secure a parking spot, only to find out upon arrival that the hotel had sold out of parking spaces two nights earlier. The staff member I was communicating with should have clearly informed me of that instead of giving vague information. On top of that, the rooms are extremely small, there’s no air conditioning (only a fan). Overall, this was by far one of the worst hotel experiences I’ve had!!

The whole second floor smelled like pee the whole night

Rooms where very clean. Staff very friendly. You can leave your bags before n after check-in n check out which was very helpful. Heated outdoor pool. Very pleasant staff

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Good experience

One or two walls in the room needed to be repainted because the paint had peeled or been chipped in a number of places. Also, you couldn’t close the window completely and could hear people and feel the cold air coming inside.

The surrounding area wasn’t what we expected. couldn’t go walk around.

Good hotel to stay at. The surrounding area wasn’t what we expected. couldn’t go walk around.

Very nice staff and clean hotel. Good location. Also you don't hear all the city noise at night like other similar hotels.

the breakfast was pastries and coffee. limited vending. no AC but opening the windows keeps the room cool enough. lots of homeless around this area BUT they keep to themselves. good location for downtown. Great staff. super clean. i would stay here again. somahouse across the street has a great restraunt and menu that serves breakfast starting at 630.

Good hotel

Disappointing

Staff is nice and polite Room was really small, there’s no mirrors in the room. Bathroom was extremely small, had no light and it looked really dirty and rusty

Staff is nice and polite Room was really small, there’s no mirrors in the room. Bathroom was extremely small, had no light and it looked really dirty and rusty

Change broken furniture in room. Floor and bed were good but bathroom and old TV niche need overhaul. Walls are thin and you get unwelcome insights on your neighbors in the night

The worst place I’ve ever stop. On arrival, they demanded extra money for parking—not the 35 stated in the contract, but 55. Thieves.

It is walkable to restaurants and things, but probably none of the things you really want to do... It's about a 15-minute or more drive, or or Waymo ride, to Pier 39. Staff was very nice. Breakfast was very good for a continental breakfast... Was brought in from what looked like a local bakery, really yummy mini quiche muffins, and delicious bread. One of the best breakfasts I've had at a hotel. Overall would consider staying here again, good value for the price. Side note, in the picture I thought there was a small couch, but it's really just a stool. My teen son had to sleep on the floor but the hotel staff was nice and provided plenty of extra bedding.

No AC

Room was okay, bathroom (toilet and shower) was very small and compact. No AC or climate in the room. We had a room facing the street, and there was a lot of street noise that kept waking me up. I know most of these things are out of the hotels control but I thought others should be aware. I didn’t expect much for SF so I will say the stay was okay.

The artwork in the lobby and the individuality of the rooms positively added to the stay. Staff was friendly and helpful. The morning breakfast bar had delious pastries and whole fresh fruit. Thank you.

was a great stay

The room has an unpleasant smell.

Excellent location! They do have parking but you get an assigned spot. Excellent value for the money. It is an older hotel but has been remodeled.

Although this hotel is right in the heart of SF- very nice property and staff

Clean room and friendly staff

Room was good size. Bed was comfortable. The room door was missing the safety guard. The carpet was old and musty.

Room was good size. Bed was comfortable. The room door was missing the safety guard. The carpet was old and musty.

Staying in this Hotel was a nightmare. The hotel offered free self parking but it’s a lie. They have like 10 parking space only but they charge 57 dollars to park there or in another hotel near by. I decide to park on the street my car got hit by another person who stay in this hotel. They charge $200 dollars deposit and the service is bad. But the thing that upset me the most was the parking in this place is a nightmare.

However, I was disappointed that the information on Expedia was not accurate. Amenities like the swimming pool and gym were not located on-site; no fridge or microwave in room, Ice machine was located downstairs in lobby area, we had to cross the street to a sister hotel to use swimming pool and gym, which was inconvenient. Additionally, we were charged over $30 for overnight parking, which was not clearly disclosed ahead of time. These unexpected costs and discrepancies took away from an otherwise positive experience. Overall, the service was great, but I recommend confirming details about amenities and fees before booking.

The weather was perfect no need for AC, the room didn’t have one. But everything else was good.

The historical factor. The beds slept well.

The historical factor. The beds slept well.

Not clean

was a good place for a quick trip we had. just small

Room was well kept. Everything was good

Breakfast is just a couple of pastries and coffee served in the lobby

The hotel was pretty quiet, affordable. Not situated in a great spot, but doable. I wish parking was covered and not charged on top of the room. Breakfast was a little underwhelming but got us going. Felt like an overall good matchup for the price.

Our room was clean, it was nice. The windows could be looked over to make sure they open, since there was no AC we had one window open and having both would have been helpful. The “breakfast” provided was some coffee, tea, apple or pastry, nothing special. Parking was a hassle, we weren’t told about the limited parking and so we don’t get a spot even though we arrived before check-in time. Overall we would stay here again due to location.

It was clean Beautiful and quiet

The outside rooms need a major overhaul. Very dated.

It’s good but can be improved for better

The bathroom showers had mold and hair in them. The parking lot was full and is separate from the hotel. The staff was not friendly. The pool is not on site. The deposit is very high for the quality of the hotel. My room did not have a full length mirror and the mirror above the sink was so high I couldn’t even use it to do my makeup.

The rooms don't have AC, also, we came I early and they held our luggage. However, we came back one hour after our check in time, and our rooms still weren't ready! on of us had to wait an extra 30 mins for the final room to be ready, so they checked us in 1hr and 30 mins after their advertised check in time. The personnel did mention that they were understaffed so this is a BIG mishap on management. They are not giving their staff enough support. Also, if you book this hotel, remember that it is a budget hotel, and the rooms' set up is odd: the restroom will not have a door in some rooms, only the shower. In some other rooms, the sink will be next to the TV, in front of the bed, but no sink in the restroom, etc.

Fruit tart in breakfast had jelly glaze so, watch out when f you are on a you can move faster if you use stairs than the elevator.. and

Free late check out, 24/7 security, smaller rooms, pastries/fruits for breakfast

The room smelled like mold which I’m allergic had to cut my visit short.

The front desk staff was so kind and helpful. I left my phone in a lyft and the man working was so helpful in helping me get it back. the room was clean and comfortable

The hotel was unsafe. We canceled our reservation. The reservation was for 14th through 16th. We stayed at the Cow Hallow Hotel.

You have to ask to have a refrigerator delivered to your room and they charge 30 a night for parking. Breakfast is coffee and fruit

If you need a clean room, comfy bed, and nothing else, then Hotel Garrett is a good option. The location wasn't in the best spot, just 1 block south of the Tenderloin. Parking is an additional cost and very expensive, we ended up using SpotHero to find a parking location that was much more cost friendly. The hotel rooms DO NOT have AC, so just be aware of that. We lucked out with having cooler weather, and were able to crack the windows. I can't imagine staying there in the middle of the summer though. There was also no mini fridge in the room, something to notate when wanting to bring back food/drinks. Their continental breakfast was nice and they offered yummy pastries.

All Good

Good hotel at a great price! We enjoyed the pool.

The hotel is in a very bad area that was many homeless drug addict, addiction, and mentally ill people all over the place when I got to the hotel there was a man screaming at me from a window across the street and when I got to my hotel room it looked nothing like the picture. The bathroom look like a cheap motel and I paid $700 to stay there one of the worst experiences ever and they were rude to me when I tried to check out and not stay there

- A view into a wall - Low pressure in the shower head - Breakfast was empty at times

Had a good stay there's plenty near by.

Clean and central.

On top of that, the bed was incredibly uncomfortable, making it hard to get any decent rest. The outside environment didn’t feel safe either—there were multiple people lingering around the property asking for money, which made me very uneasy. I understand this was one of the cheaper options in the area, but basic cleanliness, safety, and functionality should still be expected. Unfortunately, this place did not meet even those standards. I would not stay here again.

Great stay! Staff are very welcoming, rooms were clean, and it was helpful that the hotel provided a small breakfast. I would return.

Easy check in and friendly staff

Everything was perfect

Pool and gym is across the street at another hotel, the room had webs and a spider in it. Very cramped.

There were ants entering through the bathroom window, a booger on the ceiling, a large gap underneath the front door to the room (which the maintenance man did attempt to remediate with some limited success, although sunlight remained visible underneath the door), and zero soap in the shampoo and body wash containers in the shower for my first night. The staff were very pleasant and made every effort to remediate the cleanliness issues upon notification, but the room itself was way below par and extremely frustrating.

great pool across the street

Great place.

Nice place, good parking.

So they told me in order to extend my stay another night, they wanted another $200 deposit paid. Now in a Canadian $, they have $580 of my money on hold that we cannot access or use during our trip, which is tough if youre on a budget! If you are staying here, be prepared to spend several deposit fees because they will use any excuse to take more of your money than what they should! Seems like a really slimy & unethical way to put holds on your money. They also know that your money doesn't actually get released back to you for several business days which is frustrating if you are flying home to another country and can't really do anything about it if there is a problem with the money being returned to your account. Staff was hit or miss. One moment they seem very friendly, the next moment they claim that you inquiring about all this money they are taking is staff harassment! Then the next moment they are seemingly nice & wanting to help you? I got whiplash from the drastic mood swings of certain staff. Going to the front desk is anxiety provoking because you never know what kind of attitude you are going to get. I would advise to stay elsewhere!

Clean, quiet, great location. One bitter old man on the desk a lot but all other staff so friendly, helpful & professional.

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Pictures of property are false. Its more of a motel then a hotel. The property was not a hotel environment. Its more of a motel. The room is super small witb a king bed. No room for any movement in area.

from the entrance of the hotel and start waving and jumping up and down to catch their attention. The driver raised his hand in gratitude as they had missed it on the first pass(es) (they had the lights off like they’d missed the call). No one to help explain limited access to room. Hotel GarrettSF failed us!

at sgs n

When I next stay for multiple days I'd very much like a Chair. Nothing fancy. From which to eat or read Gabriel haa been informed & he affirmed the service. Simply notify him in advance

Good place to stay, however do note that the oarking situation is on a first come, first serve situation, so they don't really have parking past a certain time. Also, no A/C in the rooms, just ceiling fan, so definitely recommend keeping that in mind for the warmer days. They do have windows that open but no net, so it's kinda sus since technically anyone who opens their window on the second floor can technically acces the other rooms as well.

great breakfast with banana bread, oranges apples big bananas egg / sausage bites and fruit tarts.

no ac or heater so hot we left at crack if dawn

The staff was very friendly and helpful, which was honestly the best part of the stay. However, the hotel itself needs major updates. There is carpet throughout the hallways and rooms and it smells pretty bad. There is no air conditioning, so be prepared to request a fan. They do keep the windows open, but some of them don’t even have screens, which means anything can get into the room. Our bathroom definitely needed renovations. The tile was dirty and literally coming apart from the wall, and the vents were extremely dusty. The bathroom was also very small, especially the shower. If you’re a thicker person, I would definitely recommend requesting a handicap-accessible room, as those bathrooms are larger and updated. The ice machine was moldy, and the breakfast box with pastries had gnats flying around inside it, which was very off-putting. Another thing to note is that there are no amenities at this hotel. If you want to use any, you have to go across the street to their sister hotel, The Soma House. The staff there was also very friendly, and the rooms there are much nicer. In fact, we liked it so much better that we asked to relocate there, and the staff was very accommodating and helped make that happen. The area itself isn’t the best, as there are quite a few homeless individuals around. But as our Uber driver suggested: “Uber in and Uber out.” Overall,

Clean stylish room (really liked the decor and efficient, practical design. Continental breakfast was fresh and yummy (grab and go style). I did not check out the pool. Overall, I recommend this place! It was cozy, safe and fun. The only “ding” is the neighborhood (you need your card to even enter the building).

After reading the reviews on google, I didn't expect much from this hotel. It was just somewhere to house us at night because we knew we would be out and about the whole day elsewhere. So here is a main problem we had, the hotel had this overly strong pungent smell that seems to cling to the walls. I had to spray my poopourri (because I wasn't gonna use my perfume) all over the room and even that didn't help in the long run. We stayed on the 5th floor and it was extremely warm in our room. AC wasn't working (or we just couldn't find the power button) The parking space were decent and it felt secured. The amenities was just okay. The staff were good. All in all it was an okay hotel. I wouldn't stay here again. I'm just thankful that our car wasn't broken into and hotel beds didn't have bed bugs.

No AC and no parking.

clean rooms

Yes

The bathroom door wouldn't close and the shower was too small to move easily.

Great hotel

For the price you get a good room with great service and basic utilities.

Room was small but cozy very clean, staff was very helpful

Great place, very clean and convenient, was a bit worried from check in email but staff turned out to be very friendly and helpful. Will be back next time for sure!

Great stay

The problem I had was the fact the heater/radiator in the room didn't work and it was cold in the room. The front desk gave me a portable heater but it didn’t help that much. The continental breakfast was super lackluster and not very sanitary the way it was set up for the guest.

Thank you so much.

The whole hotel was terrible. The Rooms did not have Air Conditioning - I was instructed to open a window. I found the windows did not have locks and I was on the 2nd floor of a building with an awning that could be climbed easily. There was also 15 minutes one night where the building lost power. Also, I found ants and other bugs in the rooms. Terrible experience.

Parking was non existent. You could not park if you booked through Expedia. Had to look for a garage and walk for a bit. Not convenient

The front desk staff was very friendly and helpful.

Staff was friendly and the room was nice. Their continental breakfast was not very special to be honest (mostly pastries and fruit). However, it’s something to hold you over if you’re just trying to grab a quick bite.

Staff was wonderful, room was very clean!

Great room for the price!

I loved my stay at Hotel Garrett. My room was perfect for one me. I had a huge window in the bathroom. I loved opening it early in the morning. Friendly staff. Thank you Gabrille for helping me with my itinerary for my one day visit. Hotel was clean. The continental breakfast was what I needed. Pastries, fruits, and coffee. I used the pool across the street at Somo Hotel. Staff again was friendly. I arrived a little after 8 pm. Staff was helpful with directions. Clean pool towels. The pool was not heated but it was a cool temperature. Once i was in i didn't come out the water till a little after 9. It was at that moment I was cold. I mean really cold but I survived. Hotel Garret is near bus stop. I had a great time in San Francisco. Thanks Hotel Garrett.

Really aesthetically please rooms

Nice for the price. Retro style and clean, simple rooms and good location. Staff was friendly, however bring earplugs.

I spent one night in the hotel as it is close to the Chase Center . Staff was courteous and the room was clean. We had problems with the heat in the room - we could not turn it off and we tried to cool off the room with air conditioning and that only marginally worked. The room was very stuffy as a result. The shower pressure was ok but was affected by the water gushing out if the bottom spigot - a waste of water too. I went to get breakfast at 9:30 and there was almost no food left - not enough for me and my other guest. Breakfast service was from 7-10. Convenience of the location and parking on site were pluses.

Staff is nice. This is an awesome place to stay especially if you’re traveling with a car. The parking is very tight but they will be safe once parked because of the 24hr security. Rooms are great and modern. Elevator is a bit sketchy.

I’ll find a better place next time . Thank you .

Nice

They did not give me my refund for $200

Something was up with the front desk. Someone might have called in sick or something because we we had to wait about 25 minutes before someone was back to help the two other guest parties ahead of us.

Morning breakfast was incredible!!! Awesome staff to work with.

Room has no heater thermostat it was cold needed to ask for extra blankets, elevator issues slow takes forever to go down need to take the stairs at the hotel I was informed of 35 parking fee limited parking for all hotel guest recommend to get their early or u need to park elsewhere. 200 dollar deposit, hotel has a weird smell throughout the building and breakfast is limited offers coffee fruit like oranges and bananas and apples and some few pastries options.

1) One of the most disrespectful and bad-tempered male receptionists on the day shift. 2) Extremely inattentive housekeeping staff; all they did was make the bed, and I personally had to ask them to vacuum the room and empty the trash bins. 3) The first room I was assigned had only one electrical outlet, which was located far from both the desk and the bed. 4) Upon entering the room, I found a pair of socks left behind by a previous guest. 5) The safe in the room did not work; a technician was sent to fix it, but he was unable to do so.

Clean room, friendly staff, good basic budget hotel

Hotel Garrett was a wonderful stay and it was clean and was nicely designed. I know there are complaints about the area being sketchy, but this what SF has become everywhere due to the City not helping it's people and not the fault of the hotel. I appreciate the very secure lock lobby door to keep things safe and felt very welcomed by the staff! The breakfast is small but had delicious pastries from a local bakery.

Clean, quiet room, amenities above average for the price point. Staff and maid services were great.

Tes

The room has enough space to open luggages. Employees are very friendly and helpful especially the Filipino employees. The hotel is close to tourist spots.

They didn't have the original room type I originally booked but they upgraded me to a Junior Suite so that was a nice surprise. I really enjoyed having a door on each end of the room. However during the daytime hours all I could hear was the use of very heavy duty power tools. It was so loud that I just had to leave the room and go do something else so I was upset about that.

Nice room comfortable bed.

The bed was comfy!

Will not stay here ever again. I will spend the extra 50$ somewhere else.

Rooms were very clean and comfortable. Hotel front desk staff were exceptional, especially Gabriel. Security was poor.👎

Room was super basic and small, no desk and not even a chair. Very noisy outside. But very kind and helpful staff.

Smell wasnt great, pool is in a building across the street.

Everything was great from the breakfast. The service and the cleanliness of the facility.

Very nice staff.

The front desk staff were genuinely kind and helpful which I appreciated. However, there were several issues with the room and amenities. The bathroom had visible mold, and the ceiling fan in my room did not work. The room itself was extremely small -- essentially the size of a box -- and the walls were thin enough that I could hear the guests in the room next to me. Also, the hotel advertises a rooftop pool, but that is misleading. There is no rooftop pool. The breakfast provided was not a hot breakfast, but instead pastries, apples, oranges, and bananas. When I mentioned the room concerns to the front desk, I was told that switching rooms wouldn't make a difference because the rooms are all similar. Overall, the stay was manageable, but I don't feel it matched the expectations set online. With a few improvements, the experience could be much better.

Overall good experience for a quick trip to the city. Front desk staff was super nice!

Old, small, inefficient front desk staff, problems with booking/billing.

It is definitely run down but the price reflects. Wouldn't recommend staying in summer as there is no AC. The area isn't the best - quite a bit of homeless but that's SF. Would recommend staying more downtown or by the Marina.

Staff is super nice and helpful, room

the back side rooms are not good try to stay in the building, also the rest of the things are good

Had to check in earlier than anticipated. Spoke with the receptionist who promptly accommodated me and the room was amazing. AC worked very well, great bathroom, very clean.

No fridge in the room No microwave Smelled great! Love the vibe, great hospitality and clean room.

Clean room and kind staff , a good amount of restaurants to walk to but walking is not ideal , seems dangerous at night time . Limited parking but there is parking and they have security there 24/7 which brought loads of comfort !

Great staff and clean room.

Other reviews hit the nail on the head! Unreal staff who even gave me their personal fan because my ac didn’t work, poor breakfast(not even juice), and not the best area(could be worse). All around a ok in my books!

The room was nice. We just wanted somewhere to spend the night. The parking in the other hand was not what I expected. They have a parking lot but it’s basically first come first serve and if you don’t get one you have to go to a parking garage which we don’t mind but in this case we wanted parking in the hotel due to the area having homeless people and we didn’t want our car to get broken into.

The room was okay. One of the pillows had a stain on it. The pictures online were very misleading and everything appeared much bigger. The room was more spacious than it really was and the shower was extremely small.

Was pleasantly surprised to find street parking right out front. The person working the front desk was very friendly and helpful. The room and hotel was stylish. I didnt get to use the pool this time but I definitely want to stay agsin and try that out.

Hotel Garrett was perfectly situated within a 20 min walking distance to the Moscone center. They had food protein forward options for breakfast and the front desk was always attentive. This area of San Francisco isn’t the nicest but just walk down Howard to get around. Or take a Waymo. Lots of those around.

Don't use parking for storage. There isn't enough parking as it is. No thermostat in rooms. A SINGLE ceiling fan is inadequate. No way to turn up heat either.

The rooms were super amazing for the area and the size is great, I was super happy to get amazing parking and such a fun quaint little place with a staff that really made you feel welcome

The property rates itself as a “hotel” but in my opinion it has more of a motel vibe. We had to walk 2 flights to get to our rooms as there is no elevator access to the “courtyard” view rooms. We had a lot of big luggage pieces so this was a bit of a hassle. I had 2 rooms with 2 queen beds booked, but they were not available. They did offer us 4 rooms with king beds instead which was great. One room was not cleaned well and they did offer to switch. The neighborhood is another story. One direction is the Soma district, leather area which is kind of industrial feel (found a fabulous dim sum restaurant!). Go the other direction, it’s skid row. A bit intimidating you’re walking to restaurants nearby. This is why I can’t give it 5 stars. Everything worked out for our limited needs (just a place to sleep), but staying here for a long period or to hang out, it’s not for that.

All good

I wish I was traveling for something good. This was a funeral and I arrived late and the front desk was not very nice during the day. I had to wait until closer to 4 pm. I checked the front desk at 3:30 and the evening crew was there they were a lot nicer and more welcoming with the way my day had already went. I’m glad they lowered the deposit to $200 instead of the $300 that was expected. I understand the parking fee for the hotel parking but you should be able to get more than one pass if there is a second car. The parking is hard to find and driving in the area is stressful.

The housekeeping staff was very respectful of the Do Not Disturb sign. Room was perfect since its purpose was to be a comfortable place to come and rest after a full day of being out. The area around the hotel was surprisingly quiet for being in the city. The only wish is to have an ATM machine inside the hotel. Went across the street to the sister hotel, SOMA House for cash. Would definitely recommend to others.

The room is not clean, noisy area, a-lot of homeless, it doesn't deserve that high price, the only thing the staff so friendly and helpful.

I felt a little unsafe in that area. Parking is limited and $30 per night.

It was an overnight stay, food was near by.

Great hotel for the price but not a good neighborhood.

Advertising prices around $200. Does not indicate that the 1st night stay was over $500. Bait and switch. The courtyard was a parking lot. What happened at Travelocity? Due diligence?

Great staff, sketchy area

Conveniently located near all the fun places. Rooms are nice, front desk is very helpful. Overall, a great deal at a great price

Needs Some work on breakfast, neighborhood needs work.

Great staff and location close to Folsom bars

Very convenient location. Staff was especially friendly and very helpful!

The hotel staff was amazing and truly attended to my needs. I was very grateful for everyone.

Nice place on Mission, easy to go from here to the Chase Center.

The area was not safe. The lower rooms had bars on the windows. Most rooms do not have AC. The management team was not able to accommodate my request for a mini fridge. Checked in and immediately checked out after the inspection of the room.

Check in staff was great. I’ve returned to this hotel multiple times now

I read reviews before going and most of them were complaints about the parking, saying that was very expensive and get full quickly, for that reason I reserved parking somewhere else, however, when i get to the hotel, the counter attendant offered me a parking space for a decent price, cheaper that what i paid on a "cheap" parking structure. Didn't use the pool or gym ate the across street hotel but it was offered to me.

loved the hotel, will be booking again next year. wish all the rooms had ac units and more of a full breakfast variety

my room is small and basic but still cozy and practical. fairly clean. The roads can be noisy at night snd early morning, thus, recommend to close the window tight before sleep. convenient to activities in SOMA areas.

Staff member at the front desk was letting peope check in early but for us wanted to charge is $45 to check in early

Room clean,,,staff friendly helpful etc

Let's start with the bad. They do not have a pool or work out room. They have access to a pool and work out room in a hotel across the street. The contenental breakfast barely make the cut - it was sub par. Parking was very limited and challenging - only small cars can easily park here. You are one block away from Fentanyl fold alley. Now for the good. The room was clean, the front desk personel were nice enough. The bed was very comfortable - probably one of the best I have slept on when away from home.

4/5 stars because although the front desk were diligently attending to people, the could do better at showing that they valued us choosing their hotel or even just being friendlier or welcoming. Also, I wish the mini-fridge I called ahead of arriving was placed in our room at that moment versus waiting until after checking in. It would have been great to have it been cold and ready to us by the arrival time.

Ive seen a few reviews mention the homeless population around the area, which is true but the area still felt safe and walkable. The room itself wasnt too big but it was nice and comfortable. The bed was very nice as well. Only thing I would note is that the window in the bathroom didnt lock which wasn't an issue for me but I thought I should still note it. As stated previously, I would definitely stay again.

Hotel was not clean. Reviews and stars on the site arent correct. Don’t recommend.

Breakfast was adequate (pastries and fruit )

Nasty rooms. Stains on bed. Stains on the carpet, the room smelled of mold

the parking is crazy plus you have to pay for parking to stay at this hotel

Great hotel, lovely room and Gabriel was very helpful at reception.

Property is just fine. Nice clean rooms, good amenities and security 24/7

The area around the hotel didn’t feel super safe, and parking was too expensive. Someone even took our parking spot, which was annoying. Not terrible overall.

Lobby under remodeling. I sure was great to stay there. But, just remember you will be charged $35 per night for parking. That's is ridiculous.

On a positive note, the staff were consistently friendly, welcoming, and professional. I had no issues whatsoever with anyone I interacted with, and their service was the highlight of my stay. Unfortunately, beyond that, the experience was disappointing. The property is located in a very troubled part of town, and the street noise as well as activity outside went on throughout the night. The rooms do not have air conditioning—only ceiling fans, with an extra fan available upon request—which made things uncomfortable. The included breakfast consisted only of coffee and a few pastries. There is no pool or gym on-site; those are located at a sister property down the street. The shower water pressure was extremely weak. The rooms themselves are quite small, though for a short stay that wasn’t the main issue. The beds were reasonably comfortable, which was one of the few positives about the accommodations themselves. In summary, while the staff were excellent, the overall property and amenities fell short in several key areas.

Be aware of area. Although, hotel has great prices the neighborhood, Tenderloin, is not the best of San Francisco.

Cool

Great place to stay.. A few upgrades would make it even more better experience.. Friendly staff. Good comfort!

Since the moment we(3 persons, 2 rooms) open the doors, the strong smell of excrement hit us on our faces, sorry but true, we walk out of the place in seconds, theres no A/C and the parking is very limited, less than 15 parkings to be honest.

The beds were actuallybreally comfortable the only thing is the hallways are narrow and the is really warn down but overall its a good place to stay. Rooms are kind of small but thats ok

The property

Ok

Steady great coffee all morning, kind staff, safe parking. A+.

Comfy bed, close to the airport and everything. Pleasant staff.

Absolutely don't stay here. Hotel is under construction. Dirty parking area. Air conditioner didn't work in the room. Very stinky hallways. Loud. Dirty.

DO NOT STAY - unsafe. property is so incredibly run down - images are untrue. I could not stay due to the conditions. Overdoses in front of property - part is MOTEL... no refunds were provided - staff led e astray.. . So unsafe & dirty .

This was a great spot to be for the event we were attending. Would have liked for the check in and check out to be a bit smoother and wishes there was AC but other than that the stay was pretty great. Polish up those refurbished bathrooms and you have a great hotel!

The property was convenient for all the local attractions. I did not like that. It was too close by all the homeless people, live around the area and people sleeping on the payment.on drugs. When you walk around. That’s the only thing I didn’t like.

We pulled up and kept moving. The aera directly outside is very active with homeless and drug users EVERYWHERE. it felt way too chaotic. Kept moving and got a room at the parc 55. I'm done with Expedia

Construction at night had trouble getting sleep

I was very comfortable staying there.

The woman who checked us in was great. We had a rental car and the garage here is tight and the spot she initially gave us was not going to work (due to the parking of another car and a pole on the other side) so she just gave us a new spot. No fuss. Hotel is clean and comfortable. We are here to sleep and move on.

bed was comfortable, robes but no fridge :(

The continental breakfast was quite sad and offered some pastries, coffee and hotwater. The location is extremely unsafe, if you plan to stay here also plan to uber places.

Stayed here last year in the actual hotel and had a great experience. Coming in this year, they did not have two double rooms so just gave us 4 king rooms, totally cool but we were in the courtyard where one of our rooms had mold so my friends had to move, another was in our room our ac was leaking horribly. we told them and they made it seems like it was a normal experience. so if you’re planning to stay here definitely try to be in the actual hotel because the courtyard is not very nice.

There are more homeless ppl in SF since Covid and in this area. Didn’t feel too unsafe but I would still be cautious. There is no AC in the room only a ceiling fan which came as a surprise to me, no fridge but there is a microwave downstairs. Great location to stay over the weekend maybe 2 nights but nothing longer. About an 8 min walk to CIVIC Center BART and nearest streetcar station.

The continental breakfast was fantastic with tiny quiches, fruit, and pastries. Although the building is older, it is clean with modern touches. The staff were incredibly helpful, and there was plenty of parking!

BART travel is super easy

Construction on room next to me. Moved me but charged for better room. Was not told of this

The place it’s very clean and safe,

The property was clean and staff was friendly and accommodating. It was easy to take the bus and transit, also great restaurants around

The bed is comfortable and the continental breakfast impressive. To my surprise, front desk staff didn't want to key me back upstairs on my first morning since I had difficulty calling the elevator with 2 coffees and Danish in hand.

Difficult location cause of the public of the neighborhood

My experience was good , staff very friendly and helpful. Room was clean and I would definitely recommend 💯.

Very nice place, easy to walk to transportation & staff was super helpful and very friendly

Bathroom was full of long black hair. There was no noise isolation, so I couldn't sleep for three nights staying there with vehicles and people on the street being noisy. And it's def not a hotel, but a motel.

Decent area

Good for the price.

Great staff and pastry breakfast!

The staff were lovely and the hotel was safe, my var was a worry though.

The hotel inside was wonderful. The outside looks like you wouldn’t want to stay there.. the only thing negative I would say, and it wasn’t too bad is that the rooms are extremely small and tight. Overall, it wasn’t a bad hotel.

Very clean and nice they didn’t have the room that I asked but they we us our one room extra so good thanks

Very unique rooms, not your typical four walls and a bathroom. Parking is complicated but the staff went out of their way to accommodate me. Next time the Dodgers play in San Francisco, I would definitely consider staying here again.

Excellent hotel. Comfortable. Fresh pastries. Friendly staff. Ask for Freddy.

I had to pay 80 dollars for parking outside the property because it ran out of room.

Nice clean hotel, easy walking distance to transit and other activities in the area.

Nice place to stay, near all the bars.

The hotel was clean bed was comfortable. A little noisy but not too bad. I only problem I have from the hotel was that after we came home somebody from the hotel has taken my credit card info and has been incurring charges on it. It is not a card I normally use other than for travel. When we checked in had to give card, normal, but since checking out I have since been charged over $250 on that card to other places. So beware!!!!! Somebody at the hotel is doing this!!!

No screens lol luckily it was prettty cool in San Fran the area of the hotel is pretty sketch so do go out walking at night

The room I reserved was given to another guest so I had to share beds with family.. then they told me parking was on the house the next night they tried to charge me and asked if I can move my spot because they gave my spot to another guest.. employees had no clue what was going on there it was horrible

My wife and I stayed here expecting to park on site but was told the parking was full. We had to park approximately 10 minutes away for 40 dollars a night. Parking on site was apparently 34 dollars a night. Will not be staying here again

Small rooms with out air conditioners.

Parking lot is difficult to access

Love the hotel

Not bad. Just be prepared to pay for parking. $35 per night.

Our room was on the fifth floor of the hotel, but unfortunately, there was a strong, unpleasant odor — similar to a restroom.

Good friendly staff, housekeeping prompt to clean, good tv channels, good wifi, lots of charging sockets, nice simple breakfast though the internet says you have to walk to a civic center (ridiculous)

It was walking distance from Oracle Park. No refrigerator. Overall very nice place.

Clean, comfortable environment

Nice room

Great

Nice staff. Clean rooms.

.

Mold was in the shower and bathroom.

Staff was hospitable.

Service was great and the room was clean the bed was very confy too. Thank you gor having us

Parking sucks. Non disabled parking in disabled parking spots and loading zone. Construction in lobby. A/C malfunctions. Stay away. Downtown San Francisco sucks.

Elevator was not working when we arrived and had to bring luggage up to the 3rd floor. No bathrooms in lobby due to remodel. But worth the price and would stay again once all renovations are complete

Bed was good as was TV. No microwave or fridge, bathroom door wouldn’t shut, windows and frames dirty, very little parking

Clean quit an great for a night away with the hubby

Slow check in process. Computer not working at front desk. Road traffic to hotel location was grid locked on our Friday afternoon. Many homeless people in area; very sad to see.

Dirty

Front desk is always so friendly