Hotel des Arts

Very close to Chinatown, restaurants.

Great location. Good value for price.

Nothing The cleanliness of the room was terrible. While sleeping at night, I woke up because I felt cockroaches crawling on my arm; I turned on the light and there were cockroaches everywhere. It was awful—I had to leave the hotel at 2:30 a.m.

Great WiFi, great location, stuff not 24/7 but they good and also great customer support via whatsapp U gotta be ready for their style. Let it happen.

Very SF. Would stay there again.

Exceptional

Very calm, nice stay and cute bar.

If you are looking for a cost effective, just a place to sleep, this is it. No frills, on your own and minimum amenities. Unless you're from New York and miss the constant honking, yelling and the "beep-beep" from commercial vehicles backing up then, be sure to request no street facing room. The no contact check-in technology was neat but the person(s) available to engage with are useless. Hotel messaging did not get responded to. The smart TV in the room was unusable. It turned on with an error message that the Wi-Fi could not connect. When asking hotel staff for help they stated that they "had no idea how that works". Not that I vacation to watch TV but if a hotel has this as an amenity, then it should work. I'm sure for a few bucks more there's another venue that would be worth the extra cost. The cool paintings in the rooms doesn't make it worth the stay.

Clean room, friendly staff, great location.

We had a problem with the toilet running constantly and the first member of staff tried to fix it but was obviously not a handyman. He told us someone would come in an hour. We later realized he meant another employee would man the desk in an hour. The second employee informed us the handyman had already left. There were no available rooms to move us to. He told us we could use the shared toilet a few doors down from our room. We ordered a room specifically with en-suite and did not want to be using a shared bathroom during the night. This employee tried to help but eventually said he would contact the owner and try to get us a discount. He contacted us later and said they would give us a 5% discount, which was barely anything and in fact turned out to be nothing as it was 5% off our next stay. We will not be staying here again. Also the room was very hot with no fan or a/c. It smelt so strongly of bleach when we arrived that we had to open a window which did cool it down slightly. We could not use the tv as the batteries in the remote did not work but we were already in bed when we discovered this. Would not recommend except for location.

Good

Location is fantastic. They did a great job considering it is an old property. Room is clean and great shower pression. A few issues: very noisy. I do not mean outside noise. I could hear people in the corridor, slamming doors, next room shower, people walking upstairs, etc. the whole night. You need a phone with Bluetooth and GPS enabled to open your room door. This gave me anxiety because phone is usually almost dead at end of day and there was nobody in reception to open door.

Coffee at the lounge Nice staff

Nice staff

The room was nice, however one of the windows did not open. There was no late check out even though the Expedia reservation stated it was available.

Very good

the DESIGN and ART of the Room itself. - Beautiful and GORGEOUS! the Wifi connection and checkin-in process of the Room. - Fast and efficient. (won't eat much of your time) Simple and EASY!! the Size of the Room. - Very Limited capacity that I could not even place my 2luggages lying on the Floor. the Comfortability of the Bed itself and its bedsheet. - Felt like the bedsheet have bedbugs. My legs were itching the whole night. the Spacious of the Room. - Can't even walk around and used my Laptop to do some work. the Facilities offered in the room- amenities and the Batheroom itself. - Quite Limited and Sufficient! N.O Breakfast were offered based on the price I paid :( making it Quite expensive for the Room itself alReady(Value)

the DESIGN and ART of the Room itself. - Beautiful and GORGEOUS! the Wifi connection and checkin-in process of the Room. - Fast and efficient. (won't eat much of your time) Simple and EASY!! the Size of the Room. - Very Limited capacity that I could not even place my 2luggages lying on the Floor. the Comfortability of the Bed itself and its bedsheet. - Felt like the bedsheet have bedbugs. My legs were itching the whole night. the Spacious of the Room. - Can't even walk around and used my Laptop to do some work. the Facilities offered in the room- amenities and the Batheroom itself. - Quite Limited and Sufficient! N.O Breakfast were offered based on the price I paid :( making it Quite expensive for the Room itself alReady(Value)

Other than shared bathroom and showers, the place was immaculate

The location is great. The place is clean. Easy to check in and out. Walls are paper thin, you can hear everything that happens in there: sneeze, music, tv, intimacy time, everything. At all hours.

The location is great. The place is clean. Easy to check in and out. Walls are paper thin, you can hear everything that happens in there: sneeze, music, tv, intimacy time, everything. At all hours.

Great location and great price! Just steps from China Town and a short walk to Embarcadero.v Great for a Solo traveler who doesn't need a lot of amenities and isn't going to spend much time in their room. I was in town for Bay to Breakers and it was a 15-minute walk to the start line. Especially great for those who are coming to San Francisco to enjoy the nightlife. You will not get to bed early as there is a bar with outdoor seating directly below the hotel in the ally. Bring your earplugs if you want to fall asleep early. Otherwise it was a great stay for the price, I would definitely go back.

Bathrooms are very dirty also was locked out was never given a door code The bathroom

The bathroom

Room needed a fan or some air moving. Very hot in our room. Also, it would have been nice to have a mini fridge. Something cold for drinks. No vending machine on 3rd floor. Very loud neighbors. Lots of noise at night.

The location and the staff are good There is a lingering bad smell in all the facility that not only is discomforting but as well makes you feel poor. The window cannot be opened so no fresh air. The walls are thin so you can listen your neighbours talk loudly.

The location and the staff are good There is a lingering bad smell in all the facility that not only is discomforting but as well makes you feel poor. The window cannot be opened so no fresh air. The walls are thin so you can listen your neighbours talk loudly.

The room smelled musty, and the windows did not open. There was no AC. There is no staff. Some rooms have communal bathrooms.

Staff members were super nice and friendly. The receptionist also helped accommodate me while I was on a Zoom meeting by letting me sit closer to a power outlet, which I really appreciated-it was a lifesaver! The location is perfect — literally three minutes from the Ukrainian Consulate and right next to the Dragon Gate. There are multiple cafés and restaurants within walking distance, especially a bagel place that is really good and reasonably priced. The toilet handle was occasionally sticking, causing the water to keep running for some time. Also, the walls and doors were not very soundproof, so noise could sometimes be heard from outside the room. Lastly, while the key app was generally user-friendly, some guests might find the setup process a bit challenging, especially since there was no direct access information provided through the booking itself. It would also be nice to have a few extra power extension outlets available for guests.

Great location and price. Bus and train stations nearby that connect the hotel with most important sightseeing locations. Hair from previous guests on bedsheets. Holes on bedsheets. No sink in the shared bathroom. No soap or sanitizer in the shared bathroom. Water cooler was frequently out of water. Dirty cracked windows. Small uncomfortable showers.

Great location and price. Bus and train stations nearby that connect the hotel with most important sightseeing locations. Hair from previous guests on bedsheets. Holes on bedsheets. No sink in the shared bathroom. No soap or sanitizer in the shared bathroom. Water cooler was frequently out of water. Dirty cracked windows. Small uncomfortable showers.

It’s Location..near to Embarcadero Bart station in downtown SF the fact it’s doesn’t have in-unit restrooms

It’s Location..near to Embarcadero Bart station in downtown SF the fact it’s doesn’t have in-unit restrooms

fun art. staff was helpful. the check in system is very automated.

Staff member

Pretty convenient. Bar/lounge nearby that was a plus.

Pretty convenient. Bar/lounge nearby that was a plus.

Not clean at all! Walls were very thin. We had someone doing drugs and bringing “company” back next door to us. We could hear everything the walls were so thin. We definitely did not feel safe staying here.

Exceptional

Overall, the hotel was really good it was super clean, had a bar, and even offered free coffee, which was a nice touch. However, the noise levels were a downside. We could hear people from our bedroom , especially upstairs, and even the TV from the next room.

Property definitely shows its age quite a bit, but the hotel is rather nice and clean despite that (plus the old-school elevator is a rather unique touch!) Not to contribute to the echo-chamber, but the biggest takeaway I could provide to prospective guests and the staff alike; nowhere (at least on Expedia) is it made clear that bathrooms (including showers) are strictly communal, not in-room. Though not entirely displeased with my experience, knowing this would admittedly have ruled this property out of contention when booking and it was quite disappointing to learn about only when entering the room, seeing as there is no reception desk.

This is my second time that I booked this hotel… I loved it

Value

Value

Cozy room, excellent location.

I had no breakfast. Could have more bathrooms on the floor.

I had no breakfast. Could have more bathrooms on the floor.

Exceptional

Clean, fun rooms!

Passable

Friendly and

Good spot to explore the city and the bar had a really good vipe

Throughout multiple nights, including weekdays, there was loud music with a loud bass that made our room vibrate. This would go on until 1 or 2 am every night. We told the staff and they offered no solution. The rooms looked clean, but we think there might have been bed bugs since our skin started itching after our first night.

Excellent location, service and accommodations. Highly recommended.

All good

The room was interesting, but you can see what types of rooms you are getting with the photos.

Super close to china town! Loved it!

Good location

I like that I give me older SF vibes back when I was a child early teens.I grew up in this area so I always will have a place in my heart. I honestly can’t find anything. it’s clean, welcoming and the art is always a plus.

The bad: Their key app for opening the room door didn't work, meaning that the four of us had to share one physical key, which was pretty inconvenient. No air conditioning, which would be fine for some times of year but for us it was a bit uncomfortably warm at night, not to mention loud since we had to keep the window open. Also found a few small roaches in our room if we had any food in our trashcan. The rooms are small, and 4 people felt pretty cramped. Also, the only ways upstairs are a very narrow and steep staircase or a small old fashioned elevator that is difficult to get into. This created no problems for us, being young and healthy, but if you have mobility issues this is not the hotel for you. Overall, not great but not miserable. Decent for a budget hotel, but not what I would recommend for comfort.

There is bo consistency with front desk help + the customer service reps over the phone are extremely rude

Excellent

Better descriptions of circumstances of shared bathrooms

Our stay was great! The bar downstairs was a blast. We will definitely return to stay here.

I couldn’t get into the building or my room on the first night using their key app. They brought me a physical key that didn’t work the second night. The staff is wonderful, their key and access management system is horrible.

Room was good regardless no bathroom in room was share and AC/Heater was not in control but great location everything was close walking distance

When I checked in I had no issues getting in and using the key app. However that’s when my issues began. The art in my room was of a cartoon woman in a bikini and “sexy” was plastered everywhere. It was anything but, it was offensive. Then the bass laden terrible music began. From about 7:30 onward. It was probably coming from off-property but I could not sleep. At about 11pm they finally put my in a new room which was still loud from street noise but the bass from a sound system wasn’t vibrating the whole room. Kenneth from the front desk was very helpful and understanding. He gets five stars. Amenities, condition, everything else is 2 stars.

they’re totally catfishing with the pictures. the hotel looks nothing like this and all the beg bug comments have me paranoid

I’d return.

The hallways smelt like pee, the room smelt like pee, no ac, thin walls, description of room unclear, called the host to ask about the room and was not offered any assistance after asking.

Not as expected, unfortunately was disappointed. Main entrance was always locked. While building was old there were no fans or ways of airflow. Shower head broken. Room had no local channels especially during an important event such as the super bowl.

Yes the room was very clean and the desk person was very helpful with showing me how to work the key, would stay there again!

Most of the hotels don't have bathrooms in each room, and from what I heard of the public bathrooms they were not clean. My room had BED BUGS. I didn't see them until the morning when I woke up, but there was one on my pillow (crawling), and one on the shower handle. There was also floss on the shower handle which leads me to believe nothing in the room was clean. I've stayed in hostels for years but this place was gross. I've tried to contact the property (when I checked out there was no one to be found and I've called with no answer) to alert them of the bed bugs. But I would NOT trust this place or stay here again. It's not worth it.

Room had no bathroom so

I left in the early hours because there were bed bugs. Room 201. I called the guest service number to report and he said to let Hotels.com know for full refund.

Great costumer service! Clean room, great amenities. I highly recommend the hotel. It’s a great value, great location and close to everything San Francisco.

The bed was amazing.

open door key app takes time to unlock the room door, the bathroom had a cockroach.

Great location, most of the staff seemed nice. Bed was nice but the shower was clogged and too gross to use. The spartan amenities would have been fine if I had been prepared but it was not clear from the listing. Won’t be returning or recommending.

Clean room

Not clean and super noisy

Roaches, no workers, safety concerns with door locks

Not much. The wall art was fun BED BUGS, DANGEROUS STAIRS & ZERO ACCOUNTABILITY — WORST STAY OF MY LIFE Let’s start with the bed bugs. I woke up covered in bites (I’m allergic, so it was very obvious) and when I called the front desk, their response was basically: “Bed bugs are normal, what do you want me to say?” From there, it was a downhill slide into “is this a prank?” territory: • Keyless entry? More like “good luck entry” — the old door lock barely opened at all. • No A/C, no heat — just you and your regrets. • Broken blinds tied in place so you can enjoy an unwanted beam of light to the face at sunrise. • Windows that won’t stay open, or barely open at all. • Hot water that takes 20+ minutes to show up, then yo-yos between ice bath and lava burn. • Outside noise until 4 a.m., so who needs sleep anyway? • Stairs that are so steep and narrow you’d better have good insurance — without the handrails, you’d be a human slinky. This isn’t just bad. It’s unsafe. It’s unsanitary. And judging by management’s attitude, it’s not getting better anytime soon.

I want to share that I am not satisfied with this hotel. The room was very hot, and there was no cooler, AC, refrigerator, or microwave. The worst problem was the room door. When I arrived at the hotel, the openkey didn’t work, and I had to stay outside for around 2 hours. I would like a refund.

it seemed to be right in the middle of everything! pier39 wasn’t too far from where we stayed nor were was alamo park everything felt very nicely close by was not complicated to get into our room at all. everyone was respectful and mindful

We loved the Hotel Des Arts. It was fun and funky with all the different artist's work. Our room was clean and spacious with a king size bed (very comfy) and a futon couch. We used the tv to watch a movie on Netflix. The location was excellent, close to BART and all the public transit. It felt safe and it was very quiet. We traveled with 2 teenagers and they absolutely loved it. The front desk staff was there in the mornings and afternoons and was very friendly. Keyless entry worked perfectly. We will definitely stay here again. The hot water was very minimal on our first 2 days and then was perfectly hot on our 3rd. Otherwise, no complaints!

Over delivers for the price. The mobile check in with no front desk is awesome. Sweet bar near by. Not loud. Just good drinks. Stay with confidence.

We liked the art work and location. Had some difficulty getting into our room

I stayed in this hotel last night, 12/24/25, and I woke up with bed bugs bites and swollen spots on my hands, arms, neck, and my left eye. The doctor confirmed that the bites and swollen spots were bed bugs bites

No fan or a/c.

Nothing Everything

The hotel room had bed bugs.

Wow

heater don't work

The room was cold and the thermostat under a lock box. Was in the ADA rooms and half the bathroom flooded when I took a shower - nothing to guide the water to the drain. A pond around the toilet until I 'swept' the water to the drain.

We booked the quadruple room for 4 of us, which was too small and no place to walk, the bathroom was so small a person can’t stand and the bathroom lock did not work. the staff at the reception is never there and didn’t even tell us the code for the lock at the main door and when we asked he just said “it’s there on the app” There was no one at the hotel during check out too, even if we call the guest service no one answers. I would say there are better places to stay at this price. This place was so annoying to put up with

Location Bed bugs, thin walls, nasty shared shower.

Overall it was a good stay. The house keeping service was great, clean room.

For this price point, you get a hostel-level quality but with private rooms in a fantastic location, clean, and with great staff. But don’t expect it to be a comfortable hotel. You get what you pay for.

It was great, although self check-in required assistance. Floors are slanted, elevator is old and slow, staff is polite. It's quirky and somewhat inconvenient, like being on vacation in a charming town without too many amenities. Fantastic location.

I had never checked in the way they had things set up so it was a little confusing and a bit frustrating when I had trouble with the code to open the door. I am partially to blame though because i didn't read their email with instructions like I should have. Other than that, our stay was fun. We enjoyed the unique experience of this hotel. There are no staff onsite, so be prepared, everything is self-serve.

My room decor was interesting, a bit quaint, and I enjoyed the wall painting. Everything was clean, temperature was fine, and it was pretty quiet. Check-in (via the app) after hours went smoothly. And when the elevator acted up, someone responded to my text very quickly. However, on the most important measure for a hotel room - the bed - this hotel fell far short. The mattress provided very little support and was uneven (clearly most people slept on the side that had a night stand). It wasn’t even a spring mattress, just a 6-inch or so foam mattress on a metal frame. Thankfully, I was only there one night. I won’t stay here again.

This is a great spot and super fun stay! I enjoyed everything but the bed, but it was a cool place to lay my head down. Wish there was a ceiling fan or some way to move air, the windows did not open. And one of the blinds did not open and were always partially open. The bar below closes at 2am, bring ear plugs or skip this amazing art hotel if you are too sensitive. I can't wait to come back and stay in another cool room.

However, guy at front desk was rude and condescending when I was having difficulty with the code for the front door and COCKROACHES!!!

Have stayed here a few times. This was the best experience as the room was adorable/comfortable/accessible. With that said, the staff is not on site 24/7 and the accessible front door is often locked so you need to use a side door which has two small steps up. I was able to manage that. The bar is crazy popular some nights and fun. You're across from the Chinatown gate and steps from some great restaurants/Financial District. Short walk to shopping/Union Square. Tiny European/style elevator barely fits two. Art work throughout is fun fun fun.

You are in a fantastic location. Steps from Chinatown and short distance from North Beach. Saves you time because getting places is easy. I'd recommend this is a place if you are ok with small rooms and the showers in the hallway. My room didn't have a lamp, just an overhead light. I would say if you are looking for bare bones, great location, clean bed this would be your place.

At first, this seemed like the perfect hotel. Convenient and a good price. However, our room did not look anything like the picture; the shared bathroom was extremely small, there was no lock on the door, there was a random door in our room, the sheets were dirty, and the walls were paper-thin. First night was fine, and then we had horrible neighbors who took our balcony to themselves AND were noisy ALL night long...Not to mention, we asked for "late" checkout (which was an hour later) and it was confirmed, then our key to the room disappeared from the app, and we got a freaky call from the administration telling us to remove our bags...how were we supposed to do that if we couldn't get in the room? It was just too many little things that added up. Spend a bit more and stay at a better place.

I looked the self-service aspect as well as the artistic feel.

Location The digital keys don’t make sense. I needed to have a US phone number to be able to redeem the keys, so it wasn’t posible for me. I checked in late in the night so I had to follow very weird instructions through a phone call to get a physical key.

Room was clean. It was extremely loud every night outside into the early morning hours, daily. Rooms are hot even with the use of a fan.

The stay was great, the staff was excellent, however upon checking in we discovered a huge cockroach in our room! My wife is HIGHLY allergic to cockroachs so it definitely put a damper on our first night. Luckily the staff handled the issue in an acceptable time frame and we ended up having an ok time.

The tv was new ans the bed was comfy It was a super old hotel, it was expensive, small hallways but the most terrible part was we had to share a bathroom in the hallway the room you pay for has no ac or a bathroom juat a sink in the middle for no reason and it qas dirty inside and had roaches

Good location but found cockroaches in the room so immediately left. Hard to get in touch with customer service to get a refund

No A/C and no fans provided, very thin walls with minimal insulation.

Pleasant hotel, good price, fun neighborhood

Noisy

Funky, old hotel in great location. No front desk personnel - entrance and room key all digital. We knew the room would be small but no lamps or reading lights - just an obnoxiously bright ceiling light. No air-conditioning - the room was HOT. No chairs or place to sit other than on the beds. And the TV didn't work - no internet connection. Overall the 2-night stay was passible but definitely not comfortable. Also, rooms on the Rush St. side are very loud - not recommended.

The rooms were extremely hot. There was only one shareable bathroom for everyone on the floor I was in, and it was in bad condition. The elevator didn’t work all the time. Place was very unclean. The only part of that hotel that was good was the bar. I will never stay there again. I not recommend anyone body do either.

I was undisturbed every time I left the message on the door. The place was clean.

Good location for public transit, plenty of parking garages nearby. Room was a bit small and dusty in some spots. Stairs are very steep between floors but there is an elevator.

Cool, simple and clean room in a great location.

My only issues were - 1. the tv remote did not work. Probably needed new batteries, but we didnt try to watch TV until out last night so it was not a big deal 2. The bathroom sink, although I love "old" sytle, upgrading to a single handle with mixing valve so you can have warm water, not just hot or cold We loved out stay! Would stay here again.

Very basic. Clean and quiet

2. No AC/heat. This is not a nice new hotel building. This is an old old SF building and while nice hotels put in those amenities for their guests, this hotel feels it's fine that you sweat in your room while sitting still. 3. Ventilation. There was one window in the room. It opened onto an enclosed lightwell with a bunch of the other rooms and the cackling girls from the other rooms filled that entire space and permeated my hotel room even with the window closed. The window which had broken blinds and no screen so, you know, bugs flying in. Also, no window in the bathroom which I'm pretty sure is a violation. 4. There were holes in the walls. 5. There was an electric cord coming out of the wall going to nothing just dangling out of the wall. 6. The only plug I had to use was a multi-prong extension cord just laying on the floor under the desk. 7. The art didn't cover everything so there were just patches of drywall and unpainted walls. 8. I'm pretty sure someone died in the closet since it looks like a serial killer hiding space. 9. The furniture (nightstand and desk) felt like they had been found discarded on the street and put into the room

I had a very disappointing stay. The hotel did not feel secure at all, the hallways and room were dirty, and the constant smell of weed made it uncomfortable. This is not the experience I expected.

The whole aesthetic and idea behind the hotel is awesome, and very affordable which I think is a big deal. The art is super cool and at least in my room had humorous undertones. My only issue is the walls are super thin and not at all soundproof and the beds are poor quality.

I’m stayed at hotel des arts and had an incredibly terrible experience. I woke up with tons of very painful and itchy bites on my neck. I’m in unsure if it is bed bugs but i did not feel comfortable staying here any longer so I vacated immediately after my first night on Thursday. I was supposed to stay check out on Sunday but left early Friday morning letting the front desk know of my troubles who felt terrible. They let me know since I booked through expedia I would need to request the refund through them but would be able to approve it. I then chatted with not one but two expedia agents whom both also felt awful and reassured me I would be refunded and compensated for this inconvenience. I was charged in full $420 to not even stay there, leave with huge bites that that I am honestly still dealing with days later. Disappointed is an understatement, I truly hope I can be compensated fairly for this experience in the near future.

This hotel really ia dedicates to the art. Diverse original art makes every room different. Good location. Good price. My first stay at a no-front-desk hotel. It worked pretty well and help was available by phone. Poor choices on the TV.

Great

No Staff at facility - Had to have a code to get in the front door - had to down load a app that we were not notified that you needed to get into the room It was crappy room. Will never go back

There is no way I would ever stay here again. In fact, I am so haunted by the experience, I will avoid walking on Bush Street between Grant and Kearny so that I never have to see this place again.

N/A

Just one block to China Town. Perfect location.

Really fun idea

There is rarely staff on site. Communications are done via text. Responses via text are quick, but it is somewhat problematic that no one is there in person. The storage closest for luggage is no larger than a phone booth, and was full when we needed it. Key expired at 11am on check out day, despite getting an extended check out until noon. The rooms don't have individual temperature control.

.

Nice, clean, and quiet. Would stay again.

The location was perfect! The hotel was clean and the quad room that we had was a good size.

On the negative side, the carpet in my room was dirty. I expected over-the-top decor based on the photos, but my room was like a college dorm room painted with fire engine red spray paint. The sink was not in the bathroom, was tiny, and there was nowhere to put anything while getting ready. My shower pan filled with two inches of water from a 4-5 minute shower. I mentioned this at the front desk and asked that it be fixed at about 8:30am of my second day. When I returned late that afternoon, I checked back and was told it had not yet been fixed. I pressed again and it was finally fixed by 5:30. Given the good things about the location, I was hoping that this would be an affordable solution for future SF trips. I will not be returning.

The chairs are not comfortable.

Una struttura molto carina ed ecologica con una hall ed un servizio di reception molto disponibile, la pulizia puntuale e le camere in ottime condizioni, posizione eccezionale per visitare San Francisco, il prezzo é perfetto

Cool boutique art hotel!

The electrocic/app key situation was problematic. When we tried to get it resolved, nothing came of it. There is no front desk person and the water took 10+ min to warm up in the shower one of the days. Rooms were super cute. The art was awesome and the bed was comfortable. The location was ideal and the downstairs bar was fun and friendly.

Terrible assistance by the front desk staff Unable to sleep due to noise in alleyway from 9pm -5am. Bring ear plugs! Pros: cute rooms, comfortable beds Excellent house keeping

This is a no employee hotel ( code entry by app you download) right at the gate to Chinatown. Every room is artist painted differently and my room was black and white with ropes hanging all over as decor there was only a faint bedside light and two tiny pin lights, nicely redone bathroom. It is so small, dark and old that you can’t read or even have a place to put down a cup. Tv and internet ok. It worked for me because I am a very short artistic type and travel alone. Only a un hosted Kerrigan downstairs ( no food) . It is a fun location but check what room you are getting, this one was terrible but I think some might be nice, best for single traveler without mobility issues, steep staircase and awkward elevator. You could have a good vacation here without a car because it is very central to all of the city and transportation. You have to have an open mind, definitely not a typical experience.

For the price and location it was perfect for us. Walking distance to everything we wanted to see

What upset me was the noise and base from the bar that’s connected . I didn’t sleep well even w ear plugs on. The last night I turned up the volume of a YouTube thunderstorm and that helped a little.

My room was above the bar so I could hear every bass line from every song until 3am each night. That's when the music from the Irish Bank next door didn't overcome the music from the bar below. (The bar is amazing though). Just not so quiet. I only found 1 cockroach on my final day so I count this as a victory.

Thank you so much for a wonderful stay!

Person in front desk RUDE not helpful at all and had an attitude. Not going back anymore.

The in room refrigerator was set to the coldest setting which caused a nice bottle of wine and some food to freeze. Very loud banging (maybe construction) at 6 am for at least 2 hours. No personnel to check you in or out and no room service either.

Affordable. Oozing personality. Otherwise clean and safe.

So, it is what it is, not bad, not great. It is very reasonable and I love Chinatown/Financial District, food and bars are fantastic. I'd go back.

Much better than one would have expected… cleanliness is key to me and they delivered! Very clean.

OpenKey is not convenient. Passcode would be preferably better. Lift doors are cumbersome.

The pictures made this look like a an actual hotel, it is closer to an unfun hostel.

Very impressive hotel for the price! I want to extend my stay even longer!

Very unique property design and style, especially the rooms. Loved the area, right beside Chinatown and a couple blocks from high-end designer stores. Never felt unsafe.

I really enjoyed my stay! The room was beautifully decorated and I was surrounded by many dining options which I loved.

Nice place

Cool little hotel, very artsy as the name implies. These are basic rooms, very comfortable but a Victorian bathtub/shower. Perfect for our purposes but we only had the room to sleep in.

However, the room itself had several issues. There was a weird smell, likely coming from the rug, which really needed a deep clean. To make matters worse, I found a sewing needle on the floor! If I had stepped on it, that would have been awful. It made me wonder if they had vacuumed at all. The window wouldn't stay closed on its own, which was annoying. The sink was also inconvenient with two separate spouts for hot and cold water, making it tricky to wash my face. The lighting in the room was terrible for doing makeup – not ideal at all. Additionally, the shower rod kept tilting to the right during my shower, and I had to keep adjusting it. It definitely needs to be stabilized. Overall, the quirky decor was the highlight, but the cleanliness and functionality of the room were disappointing. With some attention to detail, this place could be much better.

Outside noise prevented sleep. Everything was very good except for that. Noisiest room I have ever stayed in.

There is no staff. No amenities. There was a Keurig coffee maker in the lobby, but no coffee pods. No hot water in the shower.

Cleaning staff were very helpful. Negatives- when you are depending on a message to be sent so you can use an app to check in, your greatest fear is the message won’t come. That is exactly what happened. Caused lots of stress and phone calls to a number listed at reception to sort out the problem. Challenging after 20 hours of traveling. You get what you pay for - the bed was basic and uncomfortable and the shower was in a high bath and was difficult to access. TV in my room couldn’t access any stations. Also,if you needed help the lobby is only staffed for short periods. One late night we had a loud guest next door and I had to sort the problem myself because there was no one on site to help. If you want a basic hotel in a great location stay here. If you are looking for modern comforts look elsewhere.

Ok for the price but no staff at all. I emailed twice with some problems and no one answered. Water fountain ran out frequently and coffee was out of order on three occasions. No response for the supplied phone number and email address is totally unacceptable. Which is a shame. We will not stay again

will be back again

Comfortable...easy to get around to and from. Stairs are a little wonky. No front desk staff present but that was on for most of my stay. Had to rely on apps and codes to get into hotel and room. App for room did not work 2nd day even after uninstalling and trying to reinstall app. Besides getting in room app is how u check out. I called number posted in lobby and they were kind and tried to be helpful. Said they would check me out on the back end. Been close to 30 minutes and no confirmation of checkout yet. Besides being forced to use technology I really enjoyed my stay

Bush street is very loud and since rooms are assigned at checkin there is no way to change rooms or even inquire. We did get early checkin so that was good.

It was a great place to stay friendly accommodating staff and clean place

The elevator is 100 years old and very unwieldy. The stairs are less than 2ft wide near the top of the first flight with pipes and stuff in the way. I never saw a single person at a desk or anywhere. There were no curtains (only blinds) in the room, no AC only a steam radiator. The shower was tiny, plastic with no labels on the faucet, and no ventilation. The absolute worst part was the bed. No box spring, an uncomfortable mattress on a metal frame like a fold out couch! The sheets were clean, and the TV worked. If you value a good nights rest, look elsewhere.

Perfect location… across the street from Chinatown’s moon gate, located by several bars and restaurants. Easy walk to BART. Room was small but enough space for comfort. Bed was just ok.

Fun, clean space in a great location and close to all attractions. Staff was very available & calls/texts were answered very quickly. Definitely will stay there next time.

Stayed for GDC at the Moscone Center, it was quiet and nice. It's also connected to a lounge/record store which was pretty cool.

I don’t even know where to begin. Once I found the property, I was in my room for about 2 minutes before I turned around and walked out.

I loved the quaint early 20th century elevator and the art covering the walls.

Everything is good.

there was literally no one at the help desk the *entire* time I was there. I had to call hotels.com to even get into the hotel. its interesting, but not worth it.

Whenever we called front desk they were responsive. The location was central and one block away from Chinatown entrance. I didn't like how noisy it was in the morning since the floors were creaky and the walls are thin. It was hard to sleep in in the morning because it was that loud.

NOBODY WORKS HERE!!! This hotel is run by an app, I would not recommend staying here. Please don’t support a place that doesn’t employ people. No security, no lock on the door beyond the smart lock, no chain or latch. Tv barley worked, shower was warm half the time, no ice machine, no breakfast or anything, there’s a kurig in the “common area” that you are asked to keep clean like it’s a dorm.

This is an economical, no frills hotel conveniently located right in the heart of downtown San Francisco, but far enough away from the Cable Car lines so you don't have to listen to their clanging. Good restaurants are nearby, and so is BART/Muni. In January, the nights were cold, so the small radiator kept the room warm enough, but little of its heat made its way into the tiny bathroom

This is a conveniently located no-frills hotel. It has all one needs which worked for me. However, besides the cleaners, you will hardly see any staff.

I liked being able to come and go without front desk staff, though it felt like no one was there to field concerns. Fold out Bed/Couch in our suite was sub par for either and made for an unusable salon. T.V. in our bedroom was not functioning. Bed is excessively stiff and bedding smelled of bleach. Had hopes for continental breakfast, alas none was to be had. Overall acceptable value for price though there is a missed opportunity for connecting visitors with contemporary SF art and culture.

The cons: 1) There is no physical key to the room. You have to download a phone app. So, non-smartphone users, this place is not for you. 2) Extremely uncooperative staff: There are no human beings at the reception to help you. Everything is done over the phone. I had already paid $100 to reserve the room. However, when I reached the hotel after a 24 hour long flight, I was told that I will only be issued a key if I make a full amount. When I tried using the website link to pay, both my credit cards were declined. The person on the phone was adamant that I would not be allowed in unless the full amount is paid immediately. Finally, I had to call a friend overseas to make the payment. 3) It was cold in December in San Francisco. The heater in the room didn't work. The additional lock on the door didn't work. To top it all, the shower did not work. When I requested a room change, it was declined. I then requested an option to take a shower in one of the empty rooms. That too was declined. I was understandably upset. In response, I was accused of being rude and that I was "yelling", none of which was true. There was a common shower right next to my room, the existence of which was never revealed to me. 4) Tiny room The maintenance staff, however, were a blessing. They provided me with portable heaters, extra blankets and told me of the shower next door. Without them I would have been lost.

Good location and clean.

Excellent location, excellent check in, unique and super cool room. Vintage and well taken care of.

The building is in a good location. I did not interact with any staff. There is free coffee & water in the lobby which is nice. Unfortunately my room 206 smelled rotten due to some kind of back up in the sewage. I had to keep my bathroom door closed to try to reduce the smell (window was bolted shut) additionally there was about 12 fruit flies in the room, took me about 20 minutes to eliminate those. The staircase to the second floor is very steep and narrow, but it’s understandable since it’s an older building. Probably wouldn’t return to this location personally.

Everything is good! We will back again

Very European-like small rooms. The room was clean and the bed was comfortable, but there was no light other than the ceiling one, which was a bit uncomfortable. The flat-screen TV with streaming service options was great!

I had too many hotel.com emails to find the right one to find the code to get into the building.

The original graffiti art in the rooms is amazing!

Good locations

Beautiful place easy check in

The housekeeping staff really, really wants to clean your room everyday. Highly unusual for a Hotel in this price tier. I’m fine with self check in and out and limited front desk hours. If you you are someone that needs lots and lots of handholding from the front desk, this may not be for you. But no Hotel in San Francisco in this price tier would provide you with that handholding and even much more expensive hotels no longer perform daily housekeeping as part of your room rate.

This hotel is in a wonderful and central location, close and accessible to everything. The staff are very nice and the rooms/beds are very comfy and clean. Just a note... the rooms aren't large and there isn't a huge amount of space to hang stuff. This is a great place for longer stays as well as short, I was there 9 days, but could have been happy for a longer stay, with a mini fridge in the room and coffee, tea, toaster and microwave down in the lobby dining area. If you are looking for a good-priced place to stay downtown, I highly recommend Hotel des Arts.

Front desk is rude and irresponsible, no AC, no window. No fresh air. No ventilation. I felt I am choking. Supper hot room. I scraped from there and stayed in another place dispte I checked in and my money was gone. Though I am hoping Expedia refund me.

Overall not that great of a hotel it very affordable and the staff is great so that gives it brownie points but there are a lot of things I would suggest for couples or families to look around elsewhere. If you’re young and single this is not a bad option.

Beautifully decorated hotel. Clean and inviting. The hotel is centrally located in a safe area close to dinning and shopping. The staff was extremely kind and helpful.

This place is great! Perfect location while visiting the city and worth the value. Room had a very cool painted wall! Def gonna stay again.

Lovely, comfortable hotel that is right next to the Dragon Gate of Chinatown and conveniently located to everything. My room was so cozy and clean. Loved the clawfoot bathtub (totally enjoyed a bubble bath). Felt like home away from home!

Great location, comfortable bed, good communication and ease of check in. Only issue I had was the communal bathroom near my room needs attention to the door, it bangs shut loudly everytime someone uses it

Loved the room and decor and proximity to Chinatown. Wished it had air conditioning or at the very least, a ceiling fan. The air was stagnant, hot, humid, and the windows would not stay up and we were afraid to leave them (that they would break) up due to one dropping on us.

Our stay here was so winderful! I enjoyed it throroughly.

Enjoyed the art

I had three issues my first night there. The first was no hot water, the rug that they had in sitting room had a corner that bent up and I kept tripping on it, and third, was no heat in the room, the thermostat had a lock on it. I called the after hours number (no on site person after a certain hour) to complain, I was told maintenance would address the issue the following morning. That morning, no hot water, even though I let the water run for 6 minutes as the customer support person suggested. In the evening, I called to see what they did about the water since I saw the carpet was fixed, and was told the heat works on a timer since it is an old system. It never went on. There were no notes regarding the shower. I shower at night and in the morning, and at no time during my stay was there any hot water. I called the front desk every day to complain and they suggested I run the water for 15 minutes because it's "old building". One morning, I let it run for an hour, and still no hot water. Not even the sink had hot water. They claim I was the only person to complain. I paid for ADA room, and they did not have another ADA room to move me to, only a very small room. The dismissiveness that just because this was an old building, to expect this type of service is beyond troubling. They should put that on their website, because apparently, once you check-in, the "it's an old building" excuse prevents them from doing anything about it.

I'm surprised the room didn't come with toiletries

No check in staff. No bell, or luggage storage on checkout. No safety lock on door!! Bathroom sink in bedroom, No vanity. No coffee machine in room. Cleaners are lovely, but there was a poop-covered washcloth under the clawfoot tub on checkin, and the poor woman had to come and take it away with her bare hands. Room was kept clean and tidy, and cleaning staff are hardworking and blameless: management however did not offer a room upgrade or assistance beyond making the poor lady come and remove the item.

The stay here was 9/10. It is a budget hotel and well priced to reflect as such. I would have rated it a 10 but the power went out in our room one night; they fixed the issue soon there after though.

Simple. Clean. Located right across the street from Chinatown. Lacked ample hot water in morning and at night, but other than that was just what we needed.