Hilton San Francisco Union Square

Awesome hotel. I only had an issue with the mini fridge and the ice machine on my floor that was not working, but they took care of it within a couple of hours.

Heated pool and hot tub was great!

Good location and parking was easy and at a reasonable price.

The hotel was very clean and the staff was extremely attentive to our needs. My husband is handicap and they were great. We go to San Francisco every year when the Cubs play there. This will be our go to hotel from now on.

I loved that I stayed there

Great location and staff were all super helpful. Not much.

Great place to stay in Union Square. Lobby bar is fun.

The room was clean and the staff were very nice. Having a little grab and go shop at the bottom was very convenient. The water pressure in the shower was like a pressure washer but other than that it was a pleasant stay

Close to union square and bart Bathroom was dirty had hairs all over the sink. Check in took 30 mins at least

Easy check in. Multiple elevators that were fast. Location and the sky bar.

Exceptional

Nothing It was not good at all

The breakfast was good There wasn’t anything not to like great hotel

Exceptional

Luggage Staff was extremely helpful. Check-in Staff that helped me could be more friendly to encourage customers to come back. Overall stay was okay to good.

Super fun, beautiful room with upgrade to balcony. Great stay

The room was fine. Issue was finding parking in that area- we were told the garage isn’t full, went in and out of the garage 3 times trying to find a spot, spending a total of 2 hours! That neighborhood is NOT safe and was very uncomfortable for females to be driving around for that long, so we eventually valeted. The garage is extremely tight and very difficult to navigate, and they eventually put up the garage full sign to stop people from searching for spots. That really ruined our experience.

La atención muy amable, estaba limpia la habitación y la ubicación muy céntrica tienes todos los lugares turísticos cerca, muy recomendado este Hotel!!

Parking was pricey but worth it. Staff were all very helpful

Great hotel, great staff! Always very accommodating! This is always our go tk hotel when in the city!

Exceptional

Bar was perfect

Clean rooms great view

Superb

This hotel is clean, centrally located with many restaurants and food around. The room was cleaned every day and the staff is very friendly. My kids loved this hotel as well. The gym is well equipped.

I was very pleased with the staff at the time I checked in. They were respectful and had a great attitude. I really don't like the location of the hotel. It right next to the tenderloin and close to the red light district.

Good water pressure in shower. Instant hot water. So Quiet! no slamming of doors or annoying loud housecleaners. no loud kids or people running up and down halls. Clean bedding! NO NASTY SMELLS! Clean everything thank you! Ugly dreary old brown depressing carpet all over hotel. Rooms were so tiny. we could not walk around each other we had to take one step at a time to pass each other bed the beds into the bathroom. Lighting was too dim. Bathroom mirror Lights so dim hard to see to apply makeup.

Great walkable location

Exceptional

Hustling and bustling huge hotel full of life. More modern than the sf charming Victorian style hotel. International hub of guests. Super cool front desk man welcoming us with laughs and smiles set the tone for a fun evening. Pillows were excellent!!

We really enjoyed the skybar on the 46th floor. It has a spectacular view of the City of San Francisco on a 360- degree angle ! The room is also bigger compared to other I’ve stayed in SF. The breakfast buffet is great !

Location

Superb

Superb

This was a very busy and lovely hotel which actually made me feel comfortable as someone travelling alone. I liked the bar in the main lobby, the bartenders were very friendly! The pool and hot tub area were pretty quiet which was nice. My room had a really nice view on floor 36, and was basic but had everything I needed. Bed was comfortable and the blackout curtains came in use. A few streets around this hotel contained some homeless population but they were not bothersome too me when I walked to stores or to get food. Lots of nearby places to eat and get drinks

Place was nice. Parking is expensive and I booked a city view room but when i got there they wanted an extra 50 a night. Paid it but I thought i already paid more. Nice place would stay again.

Very good

Very clean, friendly environment

Was very good. Clean and quiet

Nice hotel to stay for business, not so much for families. Bathroom door knob was broken. Breakfast was underwhelming for the price.

Location, cleanliness They encouraged me to park in the garage for the property-I parked across the road parking garage and was so glad after that I didn’t park in the one they recommended. Hotels was 79.00 for 24 hours and the one I parked in was 36.00 for 24 hours. Also they wouldn’t let you go through to the pool after 9 pm but let whoever was out there stay out there till almost 10 pm

Location, cleanliness They encouraged me to park in the garage for the property-I parked across the road parking garage and was so glad after that I didn’t park in the one they recommended. Hotels was 79.00 for 24 hours and the one I parked in was 36.00 for 24 hours. Also they wouldn’t let you go through to the pool after 9 pm but let whoever was out there stay out there till almost 10 pm

Everything was average I would say for room and amenities. Rooms are a bit outdated. My problem was with the employee that checked us in. She was rude and dismissive, she wouldn't talk to us at all, not even to instruct me on paying for the deposit nor did she explain what the deposit was for. Offered all the other guest she was helping complimentary water bottles except myself and my husband. I also requested I be roomed no where near a dog, and she tried to dismiss me saying she had no way of confirming if guest had dogs, ofcourse until I asked her, does the hotel not charge additional for a pet? Which she answered to yes, I asked so how would it be possible that you are not aware that a reservation has checked in a pet?? Which she finally said no one next to your room has checked in a pet. This is very forward to say but observing her attention to other guest contrary to my experience i would dare to say this woman was prejudice.

It’s 2026 and this hotel doesn’t have any streaming apps on the TVs. Couldn’t even watch the San Francisco Giants game.

Very good

Beautiful hotel-helpful staff.

The housekeeping staff did a great job cleaning the room each day, so I do appreciate their efforts and service. However, the overall condition of the room was not worth the price I paid for my stay. I’m especially disappointed because Hilton is usually my preferred hotel brand, and I’ve always had positive experiences in the past.

Staff are helpful and pleasant to talk to.

Location it's great also the guys at the main entrance are very respectful and very helpful

Breakfast was not free, 36$ per guest. And parking was 75$ a night. Not included in the total.

Bad

Exceptional

Exceptional

Good location Breakfast was not free, 36$ per guest. And parking was 75$ a night. Not included in the total.

.

Room was tiny. But what was worse was the view…. Literally a blank wall and a large mechanical box. Not what I expected for a 46 floor hotel and for the price we paid for a birth da trip. Bathroom door didn’t close so there was no privacy. I have 2 sons so it made it so uncomfortable to use the restroom and shower. It was the worst hotel choice I have ever made.

Location was great and the room was of a good size and comfortable.

Very good

Exceptional

Location was great and the room was of a good size and comfortable.

Loved it must see the sky bar!

Front desk staff was very pleasant.

Front desk staff was very pleasant.

Superb

The staff was super friendly and welcoming and the view of the city from the room was amazing. The location is not the best. It's literally a few blocks from the Tenderloin neighborhood, which is San Francisco's Skid row. There were doped up homeless people around and near the hotel. We mainly chose this hotel from the pictures of the fitness center. The fitness center is not the same as the pictures and was missing several pieces of equipment that we saw in the photos. The room was on the expensive side for it to be near such a rough part of the city. The room itself needed some cleaning and repairs...the bathroom light switch had brown stains, which looked like dried up blood on it. The sliding door to the bathroom was off the hinge, bathtub had cracks the list goes on. The room was also very dated and old.

Very good

Everything was as it should

The shower had a used bar of soap left behind from previous guest.

Great place, nice breakfast and convenient.

If they tell you about an “upgrade” make sure it’s a room upgrade or is a different hotel upgrade

The room was just okay. The lobby bar was nice, but the rooftop one was not as active. It had a great view, though. Overall, the value isn't great, though that might just be the city. I wouldn't categorize it as a 4-star hotel. It feels like the hotel is at an intersection of two different types of neighborhoods. Leaving the hotel on foot to the right, you're very close to Union Square, nice restaurants, and shops. Going left, however, is a totally different and unpleasant story.

It feels like the hotel is at an intersection of two different types of neighborhoods. Leaving the hotel on foot to the right, you're very close to Union Square, nice restaurants, and shops. Going left, however, is a totally different and unpleasant story.

Very clean and comfortable room. Many restaurants in the area. Be aware that hotel is very large, with most rooms far from elevators.

Food was taste and there was a limited but good selection of foods.

La caja de seguridad no funcionaba, cuando estabas en el Sky view estabas tomando algo llegaba el horario de cierre y te sacaban

Very good

Good

hhhhh

Check in staff were professional, friendly and knowledgeable. Although the hotel had security there were some incidents on or around the hotel, making my wife feel a little uncomfortable.

The walls have poor sound insulation.

The staff was super friendly and welcoming and the view of the city from the room was amazing. The location is not the best. It's literally a few blocks from the Tenderloin neighborhood, which is San Francisco's Skid row. There were doped up homeless people around and near the hotel. We mainly chose this hotel from the pictures of the fitness center. The fitness center is not the same as the pictures and was missing several pieces of equipment that we saw in the photos. The room was on the expensive side for it to be near such a rough part of the city. The room itself needed some cleaning and repairs...the bathroom light switch had brown stains, which looked like dried up blood on it. The sliding door to the bathroom was off the hinge, bathtub had cracks the list goes on. The room was also very dated and old.

The walls have poor sound insulation.

Everything's great.

Very good

Location is good - walking distance to a few good restaurants and shops. Parking structure has a few columns that are scary to hit. Weird angled compact spaces. Close to a few blocks away, I felt unsafe with the homeless people roaming around.

Only downside was Expedia rooms apparently in the furthest tower and rooms are @ the furthest from the elevators.

Great hotel.

Room was clean but WiFi and cell phone reception was terrible

Safety around the hotel is a problem

Check in staff were exceptional. Room very nice. Location was good More USB points

Unfortunately the tenderloin is just a difficult spot to be in

The interior and amenities were great Unfortunately the tenderloin is just a difficult spot to be in

Exceptional

Room needed more attention on be

Clean room

Very good

The front desk staff was super friendly

Very helpful

The room was clean and comfortable. The staff were friendly.

Overall clean, convenient location and moderately helpful staff

Staff and lobby were nice and clean but when we got there to check in

It was absolutely amazing other than the crazy price for breakfast lmaoooo

Easy check in and spacious rooms.

Best breakfast

Car parking expensive

Location Drinking water availability

Location Drinking water availability

Car parking expensive

Superb

No water bottles to drink inside the room and fridge was not cleaned…

Good staff

Good

Lovely breakfast and a lovely and clean room

The room could have been a little cleaner

Staff was more then helpful The room could have been a little cleaner

Exceptional

Exceptional

It was great

My room itself was acceptable, but it was located far on the opposite side of the elevator area. The elevators were a consistent frustration: very slow, and at times they wouldn’t let you select your floor. I wasn’t the only one experiencing this; several guests mentioned the same issue. Staff interactions were mixed. Most were fine, but during the conference they came across as a bit unfriendly. At breakfast, I overheard a staff member complaining that guests were “taking too long eating,” even though we were still well within the posted breakfast hours. It created an unnecessary sense of being rushed. Checkout, on the other hand, was easy thanks to the card drop boxes in the lobby and the convenient pickup/drop‑off area outside. One thing to note: the walls are thin. Light sleepers may want to prepare for noise if neighbors are active. The surrounding area felt generally safe, though it’s still an urban part of San Francisco, with the same level of homelessness you’d expect in most major metro areas. Overall, the stay was workable for business travel, but there are a few minor issues worth being aware of.

Excellent location! Rooms are clean and well appointed. Staff was very helpful and friendly!

Easy Check in, Staff was very helpful answering my questions. Room was as described. Very clean and comfortable. Hotel location is perfect, really close to Union square, lots a places to eat. Parking your car there over night for $71 is a bit too much, luckily we didn't have a car to park. Overall we'll stay here again anytime

The place to buy good was way too high priced

The bedsheets are stained, and the floor wasn’t cleaned thoroughly.

My room wasn’t ready so I was upgraded to a pool side room for $25 more a night. The room was small and well worn. The mattress cover at the base of the mattress was torn and haphazardly on the bed. The curtains were torn off the hooks. Furniture was chipped and glass tops cracked. The hinges on the dresser were unhinged. Room was clean. Staff was nice. The cityscape bar had a gorgeous view and great staff. The panna cotta was divine. Items in the store were obscenely overpriced. If it weren’t for a conference I would not have stayed at the property and don’t anticipate returning.

Convenient to everything. Walking distance to the rail line hub

Convenient to everything. Walking distance to the rail line hub

Location is good - walking distance to a few good restaurants and shops. Parking structure has a few columns that are scary to hit. Weird angled compact spaces. Close to a few blocks away, I felt unsafe with the homeless people roaming around.

Very close to union square The bed had a very small tilt towards the headboard, slightly off level

Cleanliness and hospitality Early pool closure

The bed had a very small tilt towards the headboard, slightly off level

Room was clean, we had a room in tower 3 and the walk to the room was long, when I stay at large hotels I usually request rooms near the elevator. We stayed on the 8 room so no view except for the nearby building and we has a small window view. The location of the hotel was perfect, its walking distance to the union square and Bart. We had a buffet breakfast at Poach, very limited selection but it was a good price. I would stay at this hotel again if we visit SF again.

I received no info what so ever about the amenities at the property at time of check in. My patio had cigarette butts and other trash on the ground. Other than these issues, my stay was quite pleasant. Thanks!

Room was clean and ready early which was very nice. the window had a very nice city view and the staff was responsive kind and very helpful. We were able to leave our bags after checking out and pick them up later which was very nice for our trip. Overall had a great experience and would stay again.

See above. Put it wrong spot.

View Our room smells like cigarettes

It was a great experience

The location I did not like that I had to pay for parking, no microwave and I did not like that. There was no breakfast no continental breakfast.

The staff was great. The breakfast was OK. The place was generally clean. It was close to a very rough area. My one complaint is that I understand. It’s a business hotel but my wife and I were there on vacation and we booked a junior suite and the room only had one chair and an ottoman and one desk chair. There were no comfortable chairs for the two of us to relax.

Very comfortable beds and amazing concierge Havier

Very poor quality furniture and interior, Bathroom door was broken and even suiet doesn’t carry Microwave that’s first time i experienced, Really don’t recommend this to anyone or use it again.

Wonders were dirty and i couldn’t see the city view and i had a bloody stained towel folded up hidden away

It was excellent good experience

The sunset and view were amazing from the bar on the 46th floor

We stayed on the 30th floor. The view was everything. The room was very clean and staff was very nice.

Attention to detail, clean, excellent market

Clean

Room cigarette smell.

Great location. Don’t worry about the section 1 block over. They are harmless.

Staff was very nice. Room and bed were very comfortable. Views from the room were beautiful. Location is ideal.

Overall it was a good stay despite the fact that the rooms were not ready due to short staff and the high unreasonable d

Clean room. Good location

Great stay

Check in experience was exceptional for a tired red eye passenger. Housekeeping did a great job. The staff who communicated to me by text during my stay were very helpful, as well.

There were many places close by to explore in walking distance.

There was a bad smell in our room we asked for room deodorizer or refresh. The staff stated they would send room service but didn’t seem like it made a difference. Stains on shower curtains not sure how often they are cleaned /changed .

Very nice room beautiful view from the balcony!!

Location is nothing of what I expected, not the safest area for tourists or people in general. The lighting in the room was so poor we wouldn’t properly get ready because of how dark it was. The house keeper woke us up multiple times before 9 am each day to clean the room which distributed our sleep and made the time slightly uncomfortable. Definitely not a place I would recommend to anyone

Rooms a bit tired Sky lounge should have proper food or a restaurant section

Very clean room and bathroom!:) lovely staff

The room was okay, though not particularly clean. The staff were friendly, but because the property is so large, they couldn’t always respond promptly. It’s a decent place to stay as long as you don’t have exceptionally high expectations.

For the cost of the breakfast I would have liked to have a bigger spread. The limited menu was not worth the price tag.

Breakfast was great.

The location NA

The staff was amazing, I just chose a wrong time to go cuz there was a convention there. I was moved rooms from what I originally booked cuz of it and the shower was broken in my room

Clean and staff was very nice. Will definitely stay here again. Parking is $70 a night but it is secured. Location is very convenient as well.

Very Clean the Hotel , nice staff, a beautiful View from our room.

We didn't get the breakfast meal and I was extra pay but we had a very good sk y skyscraper view good condition some beautiful view the whole city of San Francisco and they had a bar from the very top 46 it was spectacular worth a visit worth to stay

Everything was excellent

The hotel is not in the best location so beware! Once you walk outside you are near the Tenderloin to the left. Not a good area. The hotel completely price guaged due to conferences in the area. Three times the regular rate per night for an aging huge chain property is robbery! Stayed at many Hiltons that are in better shape, better locations, with better staff, at MUCH lower prices. We will not be back. The staff were not particularly friendly, except the bell hop.

Excellent staff. Location was clean. Room was nice with everything you would expect. Great for a work trip. Most importantly, their parking was clean and secure, and they provide onsite self-parking.

Loved it! Centrally located.

Walking distance to China Town. Nice and quite.

The view How the attitude of the receptionist changes when she saw we were different then most people there don’t know if it was because of age or ethnicity

I liked everything. That we have to pay more for parking. Also the fridge doesn’t keep the drinks cold

Everything is good, except there is no restaurant in the hotel.

Room cleaniless need more attention. There were a lot of grout meldew in shower. Carpet is degusting dirty. Parking is expensive. Guest at Hilton should get a 50% discounted rate.

Excellent check in process with Antionette. Room clean and spacious. Will book again when in the area.

Worst pillows I ever slept with

Walking distance to theater; convenient valet parking / nice staff; efficient check-in.

Great property. Convenient location and close to so many restaurants.

Thanks so much Hilton

On the first day when we arrived, they gave us a room, but when we went upstairs the room had not been cleaned. We went back to the front desk and they gave us another room. We moved into the new room and later that night, around 11 PM, someone started banging very hard on our door and then ran away. We opened the door but no one was there.

Great

Great

The room was comfortable—no complaints. The market shop in the lobby is excellent and open 24 hours. Has interesting and tasty food.

Luggage area is rude. The room is too bare and doesn't provide compete toiletries. Housekeeping doesn't come everyday. I stayed for 4 days and they only came once.

The hotel was great. I loved my room and the hotel location was perfect for my needs. I would stay here again and I’m looking forward to staying there again!

The hotel was great. I loved my room and the hotel location was perfect for my needs. I would stay here again and I’m looking forward to staying there again!

The hotel overall is beautiful, front staff is amazing. The deli had food made to perfection. However, the sirens at night are horrible, but I understand being in the City, this is expected. The very VERY worst part, is the maid will wake you up at 8 am to clean your room, even though check out is 11am.

The hotel overall is beautiful, front staff is amazing. The deli had food made to perfection. However, the sirens at night are horrible, but I understand being in the City, this is expected. The very VERY worst part, is the maid will wake you up at 8 am to clean your room, even though check out is 11am.

The room was clean, with comfy beds, and plenty of towels. It was disappointing there was no literature about the hotel (maps, restaurants, check in/out time, room service etc.). There was a tablet in the room that likely had this information, but it was broken.

The room was clean, with comfy beds, and plenty of towels. It was disappointing there was no literature about the hotel (maps, restaurants, check in/out time, room service etc.). There was a tablet in the room that likely had this information, but it was broken.

Clean Room , great customer service ! Will definitely be staying there again

Clean Room , great customer service ! Will definitely be staying there again

Yes, clean room, huge hotel and lobby areas, safe and comfortable

Yes, clean room, huge hotel and lobby areas, safe and comfortable

Everything!!!!

Everything!!!!

The Amenities were Awesome here! Not to mention location was right in center of Union Square. Everything was in walking distance. And Lobby had everything you needed! Awesome Coffee Shop!

The Amenities were Awesome here! Not to mention location was right in center of Union Square. Everything was in walking distance. And Lobby had everything you needed! Awesome Coffee Shop!

Nice and clean

Nice and clean

The room had several aspects that were damaged. The bathroom had a broken frame on the cabinets that fell off, the couch cushion had a hole, etc. I paid over $275 for the room (including parking), I didn't feel like the quality of the stay matched my bill.

The room had several aspects that were damaged. The bathroom had a broken frame on the cabinets that fell off, the couch cushion had a hole, etc. I paid over $275 for the room (including parking), I didn't feel like the quality of the stay matched my bill.

Excellent

Excellent

I was asked if I wanted to pay for parking. I declined due to I parked across the street in the paid parking garage. After my stay I checked my card and seen I was charged for parking. When I called they requested proof that I paid across the street. Very frustrating.

I was asked if I wanted to pay for parking. I declined due to I parked across the street in the paid parking garage. After my stay I checked my card and seen I was charged for parking. When I called they requested proof that I paid across the street. Very frustrating.

Worth the price. Beautiful and convenient hotel with the best view in downtown. The staff are very nice. I highly recommend.

Worth the price. Beautiful and convenient hotel with the best view in downtown. The staff are very nice. I highly recommend.

Room was great, parking was bad

Room was great, parking was bad

Staff was great. But the room was not as clean as I like from Hilton, plus th towel rack was broken. And the fridge don’t work. The view was great but Hilton slacking on some stuff.

Staff was great. But the room was not as clean as I like from Hilton, plus th towel rack was broken. And the fridge don’t work. The view was great but Hilton slacking on some stuff.

The windows were broken to the point water was coming in from the outside and soaking our clothing. We had to move everything away. There was no fan in the bathroom as well. Overall, I expected more from the property.

I enjoyed my stay at the Hilton , service was excellent, room was clean , staff were very friendly and welcoming:)

I enjoyed my stay at the Hilton , service was excellent, room was clean , staff were very friendly and welcoming:)

Clean quiet and love the view.

Clean quiet and love the view.

Great service and excellent facilities

Great service and excellent facilities

Bell service didnt come after 2 call attempts over the span of 40 minutes i had alot of luggage and flowers, they charged 80$ for parking and i think it was 30-35$ per person for mid breakfast the only thing this place has going for it is the rooftop bar

Bell service didnt come after 2 call attempts over the span of 40 minutes i had alot of luggage and flowers, they charged 80$ for parking and i think it was 30-35$ per person for mid breakfast the only thing this place has going for it is the rooftop bar

Staff, room, comfy beds and pillows

Staff, room, comfy beds and pillows

Great stay

Great stay

The room was clean but they didn’t offer the complementary breakfast to us, we paid for our breakfast.

The room was clean but they didn’t offer the complementary breakfast to us, we paid for our breakfast.

Awesome

Awesome

Yes

Yes

Clean room, friendly staff. Quiet

Room needed updating, more bathroom cosmetics, better staff. more staff......so much needed to be improved.

Yes very clean

very good service!

Concierge was fabulous! Great recommendations and super friendly!

Booked and paid for a room MONTHS in advance for my wife's birthday weekend only to arrive at check in time for them to say room wasnt ready. Then they upsell me and "upgrade" for $180. I just paid because we just wanted to relax after being in the city all morning. I should have asked for a complimentary upgrade but here we are. Hotel itself is great super nice

The room and stay was lovely. HOWEVER, the breakfast restaurant “Poached” ruined everything! The breakfast is so poor and for $65 a pop is ABSOLUTELY RIDICULOUS! How can the Hilton offer this?! I am beside myself tha I paid $134 (for 3) for cold eggs, mass-produced food, and cheap, cheap quality. Ruined the trip.

Room and certain staff.

Amazing

Excellent place and ataff

Clean room, friendly staff,

Fantastic visit

Clean

The room looks great, clean. No issues. The personnel on the main desk are friendly and helpful.

;

Connecting to the Internet was difficult. /nstruct B/ /ion I/‘s about adding tower number to room number should’ve been clearer.

good

awful,i got pictures

The hotel is kept very well and very professional I will visit again

Great!

The room was good. The pillows were awesome!

The parking is awful

Luxury hotel! Loved the staff. Love they have vending machines with items someone might need. Great food service. Hanging out lounge was busy but somehow felt there was enough space for everyone to fit in. Lovely rooms. I loved the views you get from staying on the higher levels rooms. Would book again.

The staff was so friendly and helpful.

Clean

Clean room

Great location and friendly staff as usual

The hotel itself is beautiful! My room was very cozy and clean will be staying again!

Our stay was over the Christmas holiday. The hotel was very slow during our stay, so I don’t know if our observations are consistent with a busier time at the hotel. Check-in was very smooth and easy, again no lines no crowds, we moved through very quickly. The room was very clean, no complaints. Thankfully, there was an in room coffee maker, which I really love having. They have a little coffee shop downstairs that also sells some sundries, hotel prices, which is typical. They have this place called the Skybar

Helpful staff at check-in. Clean room. Problem with being overcharged for parking was resolved quickly!

.

The bed was horrible! So uncomfortable for the price point of this room. Disappointed!

Bad experience.

All ok

They gave away the suite I reserved. They ended up putting us in two rooms which was not ideal because we have minor children. Not the best stay I’ve had at a hilyon

Big corner suite, staff were great

Friendly staff

Perfect

Liked the ambience and friendly hotel staff.

Very clean room and nice city view!

My wife and I had a wonderful time. The Hilton is beautiful with many great amenities. The coffee shop in the lobby is the best coffee around!

Great view from balcony upgrade.

Poor condition upon arrival but they gave me a $50 food voucher. The shower was very hot and very cold, not stable temperature.

Thanks

Everything was good!!

Room was great! Upgrade was offered and given at check in!

Great stay, friendly staff, and clean room!

Parking was convenient, though on the expensive side, which is pretty standard for the city. The hotel itself was clean and well-maintained. Some areas could benefit from a little updating, but nothing that detracted from the comfort of the stay. The sky bar was a highlight — incredible views of the city. I ordered some zero-proof drinks that were surprisingly delicious, and it would’ve been nice to see a few more small-bite options to pair with them. What really made the stay memorable was the staff. Every single person we encountered was friendly, helpful, and genuinely welcoming. Their service really elevated the experience. Overall, well worth the cost, and I would absolutely stay here again without hesitation.

At the very least you could provide free parking and shuttle to/from airport for as much as it cost for nightly stays and that high price food.

Staff was exceptionally nice and accommodating. Love the little food shop in lobby!

Good hotel. Bathroom had a weird smell like it had never been cleaned, ever. We paid extra for room upgrade. :(

Loved the location!

I very much dislike the $35/day resort fee. It’s a real pain to figure out what buy…forced to spend money on the property.

I’m going to stary one more day

amazing view, good location. Big hotel has various amenities. Unfortunately all area around is filthy as whole San Francisco is.

Excellent customer service, fabulous room, love the location, and will come back again.

Unfortunately, the area around the hotel has a high volume of homeless. Felt uncomfortable leaving the hotel on foot.

excellent

The hotel was centrally located and a safe place to stay.

Yes

This property is old & dated. We spent extra to get a suite & it was such a disappointment. The room was spacious, but that was about it. It is loud in the lobby as they often have conferences & events there. There is a beautiful bar called City Scape with the best views of the city. I wouldn’t stay here again though.

:

My go to every time I’m in the city!

Great room, and free upgrade

A very substandard experience considering the Hilton name. Could NOT believe there was no access to my subscription channels. Unheard of these days. They also charged me an additional 60$ fee to check in early (1:30PM instead of their usual 3 PM) which I thought was totally unnecessary. No room service either.

Overall stay was good, we had the queen with a balcony facing the skyline. Beautiful view, not super noisy, decent location. Sky bar is also worth checking out. Our room was dusty (but clean) and the hotel felt a little dated. The valet/parking garage situation is confusing and was a nightmare for us, but I feel like that comes with parking in the area. Overall we had a decent experience.

Clean room

Everything was great, a bit pricey but hey its San Fransisco

Rooms were not ready at 9:30 pm - rooms booked were not available- upgrade was not given- horrible experience for the 2nd time

Had to report light out in bathroom and no body wash in shower. Hot water not hot enough

Good location for transportation and food. The staff tried really hard to upsale our room, for 15 minutes we had to convince them we just wanted the room we booked.

Clean room and comfortable. Parking is a bit pricey. WiFi is only free if you area Hilton Honors member.

They don’t have valet parking, but everything else was fine

Need my refund it was trash

Bed was the worst bed I have ever slept on.

Very good

Very large with all the amenities that we like

Great views from sky bar

Excellent friendly service. The rooms are roomy and the hotel is elegant. 5min walk from Union Square. Parking is outrageously expensive. Plenty of transportation options. Why not a perfect score? Parking is very limited and used for 2 hotels. Sometimes drove in the tight space that the garage is over and over until we found a spot. Maintenance is mediocre; the bathtub was clogged and should have been noticed. The back of the hotel, where the parking garage is, is very sketchy. Lots of homeless and some doing drugs. One of them yelled at my husband for no apparent reason. Oce we realized this we never walked that street again. I will stay here again, this was my 4th stay. Cable cars a 3-4min walk away.

The room we choose was very spacious. Very clean and most importantly, very quite

The view of San Francisco from the rooftop lobby was spectacular!

Great room and services

Nothing to say not perfect customer service

The hotel is beautiful. It is extremely clean, and omg it smells so good inside. The rooms have everything one may need conveniently, it is very quiet there’s not a lot of traffic noise. They have several dining options available the flatbread pizza was good, but you could walk out and have an array of restaurants to pick from. During the day you won’t have any feeling of uneasiness however at night there is a large number of homelessness and a few prostitutes. There is the Shell gas station not too far from the hotel which is open 24/7 in case one needs to get gas for an early flight, such as myself my flight was at 545A, the gas station was empty the area was very quiet but you do need to be alert as there were homeless people a block away having drugs. This by no means takes anything away from the hotel itself, it is beautiful, clean, great customer service, parking is also very convenient you could go in and out without a hitch, and that scent all over the lobby was just relaxing and it just smelled so good! The Hilton is always my go to whenever wherever I travel, never disappointed and nor will anyone be if they stay there. Absolutely loved it. And it’s conveniently located smack in the middle of downtown San Francisco, close to all the stores like Macys, Louis Vitton, and so many others. Can’t wait to go back with more time, I really enjoyed it.

Clean and super nice staff

Hotel was amazing

Convenient location(right in Union square near restaurants, clothes shops, and the BART station). Comfy rooms and they have a nice deli for getting breakfast and snacks.

Gorgeous hotel

Cleanliness

They credited us for that day, but it really was disappointing.

bad

Was a dirty rooms, not explin good charges, no parking space and the area is unsafe and dangerous

the hotel was amazing , but the parking situation is absolutely atrocious. I would not stay here again If i planned on driving myself.

Great view

The room was nice, but two ladies at the front desk/concierge were incredibly rude. Not helpful at all. Felt like they just wanted people out. Will never stay here again.

👆

Homeless

Lighting in the room is dim. Shower water pressure could be much better. Hallway noise came through the door. Ok for $220 a night. I tried calling housekeeping, but no answer. No one answered when I called the hotel directly.

Very safe

Wonderful staff, great amenities, conveniently located.

Great stay

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Overall a very good stay experience and Nice staff

Luv the hotel hate the tenderloin area around it very sad was nice to see

No proper instructions on WiFi - missed important meetings and then fornt desk casually said " did you add 1in front of the room number " ? Ridiculous. No shower gel for the entire stay. I called and informed to change. Had to wait for 3-4 hrs for tooth paste. No shaving blades in the entire hotel. They couldnt send me one and not even in the shop downstairs. Please is only selling for views and not worth the stay. No phone room to take a business call downstairs. If I had the time, I would fight for money back.

It's really quiet and the Internet access is such a help too!

thanks

Beautiful hotel

It’s a very old hotel and need to get upgraded.

Goid location 5 minutes from Powell BART station which has a direct link to San Francisco airport (about 30 minutes).

Expedia customers were not treated as Hilton direct customers.

Amazing stay. The employees are so nice and helpful

The woman who checked me in was especially friendly, efficient and thoughtful... Give her a RAISE!

Thanks

I did care for the entrance is very congested, blocking traffic and such

We lost power in the tower we were in We had to move to a different room

Good

Great

Never tol

Loved the rooftop lounge

Everything else is fine except for the broken door handle on the bathroom door

The buffet breakfast had lots of choices and the food was reasonably good. Bed was comfortable. Union square location was near powell station so we had convenient access to the free muni during the weekend.

Really comfy bed. Gorgeous view of the city. Easy to get a ride.

It is so annoying to be forced to buy $70 of food and, in addition, have a “resort tax” of another $80 on top the the hotel fee. It wasn’t transparent.

Loved the 24 hr convenience store in lobby.

Rude servers at the expensive small buffet. Limited staff and long waiting lines. Doubles beds room aren”t queen size. The smallest hotel window to look outside.

Modern, clean and great service. I was impressed with the $35 daily allowance for food and beverages.

Everyone very friendly and helpful

The pool was a nice amenity…the hot tub could stand to be about twice to three times bigger though.

Excellent location kind staff & very clean

Well located hotel to spend the night!

cityscape top floor worth it but bring some money

Nice property, good price, great staff

The Hilton provides perfect rooms sadly a little bit noisy .

Wall are paper thin I can heart little kids screaming at 8am while I am trying to sleep

Hotel was very nice. Great location to get around the city. Didn’t walk around much at night just took Lyfts. Great trip.

Now I’m just waiting to see if they find my hearing aid charger and case that I accidentally left behind in our room.

I asked the front desk for a room change due to people banging on my door at night, and they refused without me paying extra for an upgrade. After a tour of the lobby at night, I learned all kinds of activities happen at this hotel, such as prostitution and vagrancy. The next day I called again and shared how unsafe I felt. I spoke with someone else who sympathized and moved my room, but in that room there were hairs on my sheets and little crumbs of stuff consistently. I came for a conference, which went well at the hotel, but my personal stay was horrible.

Nice little market open 24/7 and get $35 of credit everyday towards food or drinks on property

Great place!

Didn’t like that there was no valet! Trying to find the parking garage was a nightmare.

It's just a really bad location at this point.

The courtyard has a pool and hot tub. There are plenty of staff to help with questions about the city. There's a pretty sky deck bar. It was clean. It is directly across frim rental car drop off.

Upon arrival, bedding had dried blood stains on sheets and comforter. The room and bathroom were not very clean. On our last day, there was a cockroach on the toilet. This was very disappointing and not what would be expected from a Hilton property.

This hotel is in a great location and has great amenities. Really good value for all it has to offer. Highly recommended it.

This hotel is very nice, clean, spacious. The multiple dining options were very nice too. The location is so-so as it is not actually on Union Square.

Property is too good, but around its unsafe

Staff mer my requests. Attended quick to any questions and concerns I had during my stay. My room was exceptionally clean and comfortable. Had a balcony with a skyline view and views were amazing!! Will definitely return!! Thanks Hilton!!

Beautiful view of the city and everyone working was courteous

Nice

Fine hotel. It’s a glorified Hampton Inn, which is a compliment. Except no free breakfast. Instead there’s a $50 buffet.

Disappointed to see how run down the hotel and area as a Bay Area resident. No valet available so parking was a little scary. No room service but they do have a 24hr store opened. Unfortunately a lot of homeless outside hotel. I was only there for a few days and had higher expectations of this brand of hotels.

Good deal

It's was a weekend get away , restaurants near by and great shopping and PRIDE weekend lots of festivities

Beautiful roof top view of the city with high priced food and drink, and poor variety of food. Over-priced parking! $70/night. Unsafe and filthy area outside of hotel along sidewalks to get to the Hilton Parking Garage, or go sight seeing. Hilton should provide safe free shuttle service at those fees.

I liked the location which was close to a lot of city’s attractions including China Town and Civic Center. I also enjoyed Cityscape Sky Bar on the hotel’s 46th floor which provided a 360-degree view of downtown. My only gripe was the $35 MANDATORY “destination fee” which you could use toward food and drink at the hotel. Other than that, I thoroughly enjoyed my 6-day stay at Hilton.

Very seedy area. Lots of homelessness, public urination in doorways, philthy sidewalks. I did not feel safe on most streets around here.

Room had a beautiful view of the most beautiful city in the world!

Everything was perfect!

Great and spacious room with a view. Staff was always super helpful.

I think the hood is dangerous

We checked in and were informed there was an extra $35 per day amenity fee. This was not included in what we paid with Expedia. We were told that spending money at their market would come out of the fee. This was not true and we ended up being charged almost $150 more than what we paid initially. Will not stay here again due to deceptive business practices

I love the check In lane

Everything was pretty good. Would love to see options for usb plug in without a brick.

Good

l tried my best be positive and give a good review, but the attitude and the service was horrible from the get go, my membership color level was not high enough to qualify for two bottles of water when l arrived, that should say it all

Limited food choices. Snack and soda prices were too high.

Staff was amazing but pool and rooms need upgrades.

The bathroom w

I arrived early and my room was not available but the person at the front desk upgraded my room and let me check in. Thank you!

Self parking