Holiday Inn Express Hotel & Suites San Dimas by IHG

Everything was very clean — like-new condition.

Close to where I needed to be Old and run down

Everything Na

It was amazing

breakfast was great people being loud during sleep hrs like 1am yelling

people being loud during sleep hrs like 1am yelling

Very helpful staff and a quaint hotel experience we've been coming back for years

Centrally located ti restaurants & stores

Hotel staff was very helpful

Great people, great hotel. Impeccably clean and great food No complaints

Great people, great hotel. Impeccably clean and great food No complaints

Very good

Good

Everything was excellent.

Staff was very friendly and room was very clean. It was a nice quiet hotel.

It was continently located near where I needed to be. Unfriendly staff, dirty room, very poor breakfast.

It was continently located near where I needed to be. Unfriendly staff, dirty room, very poor breakfast.

Professional and helpful staff Facilities need an update. Card reader for my room worked intermittently

Professional and helpful staff Facilities need an update. Card reader for my room worked intermittently

Exceptional

Asked for a receipt at check out, said I had to get one from you. Never had that problem anywhere else. Please provide.

Superb

Lovely grounds, but loud landscaping going much of the afternoon. Nice breakfast spread, but many items were not restocked and very few allergy friendly items.

The hotel is quiet and clean.

The hotel is quiet and clean.

Friendly staff, clean room, excellent breakfast. Quiet room and safely located. Would stay again.

Pleasant

nice quiet area. shower was excellent.

Clean And queit N/A

Clean And queit N/A

Upon enteri the room everything looked good. We noticed that there was no kleenex, the entire container was empty. My daughter called downstairs to inquire about getting some. The staff person who answered told my daughter "you have towels", my daughter asked if she wanted us to blow our nose on the towels? She then procee to tell my daughter that she was the only one working and we needed to come downstairs to get it. 1) its disgus to tell a customer to use the tow used for bathing to blow their nose with it, and 2) that is not the customers business to know that you are the only person left to work in such a big hotel all alone. That's a staffing issue between you and your management. He attitude was not helpful nor welcoming, from when we checked in. But i will say that when coming back from my son's tournament, which brought us to town over at Cal Poly Pomona at about 12 or so, the young lady was very warm and welcoming. We frequent your prop so I'm not gonna let this visit deter me. But wanted to bring this to your attention.

Room was very clean. Those cinnabons are delicious! Pool noise until midnight. Room is poorly lit

Pool noise until midnight. Room is poorly lit

Room is clean and service is great

Bathroom baseboard had mold. The rooms felt 2000’s era. Definitely felt like a motel in not a holiday in

Bathroom baseboard had mold. The rooms felt 2000’s era. Definitely felt like a motel in not a holiday in

Very good

Clean.

Clean.

Superb

Very good

Exceptional

The welcoming of the beautiful lady that check me in and out. The clean room was a plus. The delightful breakfast and friendly staff.

The welcoming of the beautiful lady that check me in and out. The clean room was a plus. The delightful breakfast and friendly staff.

Staff, easy walking access to stores. Housekeeping coming to clean room before checkout time.

yummy nothing

Room was clean

Room was clean

The staff was very kind. The room was very clean. We enjoyed out stay. Very nice room. I would stay here again.

The staff was very kind. The room was very clean. We enjoyed out stay. Very nice room. I would stay here again.

Breakfast was good, but we had the most terrible time using the key cards to get into our room because the clerk said they had a bad batch of cards sent to them. I had to get the cards re-coded nearly every night and when we tried to get into our room it took nearly 10 tries before the code would unlock the door. Very, very frustrating. Also, the cards wouldn't let us into the side gate which was closer to the parking lot we were supposed to use. The first clerk was very rude, and the 2nd clerk explained why the cards didn't work as well.

Breakfast was good, but we had the most terrible time using the key cards to get into our room because the clerk said they had a bad batch of cards sent to them. I had to get the cards re-coded nearly every night and when we tried to get into our room it took nearly 10 tries before the code would unlock the door. Very, very frustrating. Also, the cards wouldn't let us into the side gate which was closer to the parking lot we were supposed to use. The first clerk was very rude, and the 2nd clerk explained why the cards didn't work as well.

There is one special employee you have that was VERY kind and friendly. He is a small statured, thin man who was taking out the trash and he helped guide me to my room because I was going the wrong way!! Please let him know he made my day on Christmas Eve, knowing there are still gentle and caring people that exist is heart-warming!

There is one special employee you have that was VERY kind and friendly. He is a small statured, thin man who was taking out the trash and he helped guide me to my room because I was going the wrong way!! Please let him know he made my day on Christmas Eve, knowing there are still gentle and caring people that exist is heart-warming!

Room was spotless, staff were friendly, breakfast was poor.

Room was spotless, staff were friendly, breakfast was poor.

No hot water in the shower. Freaking miserable.

Great location, clean and room very large.

Great location, clean and room very large.

Clean, good breakfast.

Goo No comments

Great people great stay - I’ve stayed here around 30 times

Great people great stay - I’ve stayed here around 30 times

Clean room and the staff was polite and accommodating

Clean room and the staff was polite and accommodating

The room was clean however, the fan motor on the air conditioning and heater was broken so it was extremely loud to the point where we couldn't even have it on. Very frustrating to come late to a hotel and not have the ability to change the room and deal with that. When things like that happen the maintenance people should handle that immediately. Then when we called to ask about a refund it was not even noted in the account. Makes me want to go back to 119 and see if they even took it seriously for the next guest.

The room was clean however, the fan motor on the air conditioning and heater was broken so it was extremely loud to the point where we couldn't even have it on. Very frustrating to come late to a hotel and not have the ability to change the room and deal with that. When things like that happen the maintenance people should handle that immediately. Then when we called to ask about a refund it was not even noted in the account. Makes me want to go back to 119 and see if they even took it seriously for the next guest.

I had a great stay! The room was very clean and comfortable, and the staff was friendly and welcoming from the moment I arrived. Everything was well-kept, and the amenities made the stay even better. I would definitely come back again and highly recommend it.

I had a great stay! The room was very clean and comfortable, and the staff was friendly and welcoming from the moment I arrived. Everything was well-kept, and the amenities made the stay even better. I would definitely come back again and highly recommend it.

Amenities were very useful. access to laundry was very helpful. staff was very helpful and friendly.

Amenities were very useful. access to laundry was very helpful. staff was very helpful and friendly.

Great property. Always checked in when we visit. Love the breakfast.

Great property. Always checked in when we visit. Love the breakfast.

When we walked in we were not greeted, the lady at the counter just stared until we walked up and said hi. The room looked great, the beds were comfortable and everything appeared clean. However, the wifi on the tv didnt work and the cable was spotty and cut out every 5 minutes.we tried to log into youtube to stream, but the "smart tv" wasnt connected to any internet. The clocks werent updated to the time change. Just small things that matter when youre traveling with small children. Definitely, would not stay here again.

When we walked in we were not greeted, the lady at the counter just stared until we walked up and said hi. The room looked great, the beds were comfortable and everything appeared clean. However, the wifi on the tv didnt work and the cable was spotty and cut out every 5 minutes.we tried to log into youtube to stream, but the "smart tv" wasnt connected to any internet. The clocks werent updated to the time change. Just small things that matter when youre traveling with small children. Definitely, would not stay here again.

At this time, we had a good room with wood floor to avoid a carpet floor because I got allergy with smell of air freshener . Thanksss…

At this time, we had a good room with wood floor to avoid a carpet floor because I got allergy with smell of air freshener . Thanksss…

Wonderful staff. Outlets and lights weren’t all in working order. Refrigerator didn’t work. No vending machines. Small parking lot.

Wonderful staff. Outlets and lights weren’t all in working order. Refrigerator didn’t work. No vending machines. Small parking lot.

I completed one of these surveys already and explained that the reservation was for my sister and her family who had to

Stayed here before well impressed with the staff and property in general

Stayed here before well impressed with the staff and property in general

Location near the wedding venue. The staff are less than helpful and seem to not care about your stay experience. There was an annoying loud beep coming from an electronic device all night long.

It look good, I just didn’t eat anything there

It look good, I just didn’t eat anything there

Clean comfortable bed. Breakfast was great. Love the new coffee machine, best cup of coffee I’ve had in a while! Bathroom could use a renovation

We ere in an ADA room , all PVC floors and tiles in the bathroom made for easy access for my Hubby with his walker. The shower had a pull down bench and additional shower chairs in the closet. Frig had a freezer! Very comfortable bed! My only critique we were in the first floor. So our upstairs neighbors stomping feet were heard.

We ere in an ADA room , all PVC floors and tiles in the bathroom made for easy access for my Hubby with his walker. The shower had a pull down bench and additional shower chairs in the closet. Frig had a freezer! Very comfortable bed! My only critique we were in the first floor. So our upstairs neighbors stomping feet were heard.

Nice

Only bad thing was our A/C unit was making a lot of noise.

Hot breakfast selection was great

Everthing finr

Very friendly staff! Clean room.

Very friendly staff! Clean room.

Urine in the hallway

Urine in the hallway

Location Shows some wear & tear Parking

Clean AC good..Staff helpful and friendly..Very Happy!

Clean AC good..Staff helpful and friendly..Very Happy!

Will take my business elsewhere next time.

Will take my business elsewhere next time.

Clean room

Clean room

Truly nothing bad about this hotel besides the front desk lady wasn't having a great day or something. She seemed to be bothered by having to check me in. Room was clean and bed was great. Will go back if I'm ever in the area.

Truly nothing bad about this hotel besides the front desk lady wasn't having a great day or something. She seemed to be bothered by having to check me in. Room was clean and bed was great. Will go back if I'm ever in the area.

BED BUGS

BED BUGS

The tweekers walking around parking was kind of uneasy.

The tweekers walking around parking was kind of uneasy.

Although the rooms are relatively recent remodels, the shower had black mold all along the inside as well as outside. Makes me question how sanitary (or not) everything else is.

Although the rooms are relatively recent remodels, the shower had black mold all along the inside as well as outside. Makes me question how sanitary (or not) everything else is.

I was impressed by this property.

I was impressed by this property.

We enjoyed the stay

We enjoyed the stay

I had an easy and enjoyable stay here. The reviews are correct that it's a hearty and delicious breakfast. Personally I prefer DIY waffles over their pancake robot which can't produce airy or properly browned pancakes. It rotated between premade omlets / sausages one day and scrambled eggs / patties / links the next. Both days the sausage and patties were too dry. The highlight of the breakfast is probably their fresh-baked cinnamon buns which were very good although again a little overdone. I was impressed they had name brand cereals like Special K with berries. Even more impressive was actual Chobani Yogurt in smaller cups than retail but still good. Apples / Oranges / Bananas were nice but I actually would have preferred canned fruits which would be easier to eat. Hotel was very clean and I found it odd that there was noone in the very clean and nicely sized pool and 6 person hot tub either night I was there. Beds were too squeaky but I slept well with almost no road noise. The only problems I had were that I was given a room initially which was still wet all over initially and then someone had broken a bottle in the parking lot leaving lots of glass everywhere (which they did mostly clean up). Area seemed super safe and quiet. Great for a visit to the Claremont Mckenna colleges.

I had an easy and enjoyable stay here. The reviews are correct that it's a hearty and delicious breakfast. Personally I prefer DIY waffles over their pancake robot which can't produce airy or properly browned pancakes. It rotated between premade omlets / sausages one day and scrambled eggs / patties / links the next. Both days the sausage and patties were too dry. The highlight of the breakfast is probably their fresh-baked cinnamon buns which were very good although again a little overdone. I was impressed they had name brand cereals like Special K with berries. Even more impressive was actual Chobani Yogurt in smaller cups than retail but still good. Apples / Oranges / Bananas were nice but I actually would have preferred canned fruits which would be easier to eat. Hotel was very clean and I found it odd that there was noone in the very clean and nicely sized pool and 6 person hot tub either night I was there. Beds were too squeaky but I slept well with almost no road noise. The only problems I had were that I was given a room initially which was still wet all over initially and then someone had broken a bottle in the parking lot leaving lots of glass everywhere (which they did mostly clean up). Area seemed super safe and quiet. Great for a visit to the Claremont Mckenna colleges.

Awesome place

Awesome place

Parking

Everything is close food stores water park

Everything is close food stores water park

My room was downstairs right in front of the pool and close to lobby entrance, vending machines and everything.

My room was downstairs right in front of the pool and close to lobby entrance, vending machines and everything.

Rooms were serviced daily and general areas were immaculate. Breakfast was a little disappointing as wasn’t replenished often enough, even mid week. Staff were really friendly and couldn’t do enough for you. Would definitely return

Rooms were serviced daily and general areas were immaculate. Breakfast was a little disappointing as wasn’t replenished often enough, even mid week. Staff were really friendly and couldn’t do enough for you. Would definitely return

Clean. Great location. Nice breakfast.

Clean. Great location. Nice breakfast.

It was well kept

It was well kept

Very quiet , nice people , loved the complimentary breakfast

Very quiet , nice people , loved the complimentary breakfast

Still under repairs breakfast ends very early

Still under repairs breakfast ends very early

Great staff.

Great staff.

Hilton is great

Hilton is great

Great service

Great service

Comfortable beds for sure . Clean.

Comfortable beds for sure . Clean.

The staff was so nice and in the morning the food was good and fresh and hot

The staff was so nice and in the morning the food was good and fresh and hot

One you first walk in you smell the clean fragrance in the lobby.

One you first walk in you smell the clean fragrance in the lobby.

Nice location

Nice location

Always a pleasure to stay here. Clean and comfortable. Close to restaurants and stores

Always a pleasure to stay here. Clean and comfortable. Close to restaurants and stores

It was great

It was great

Front counter employees were very friendly, effective, and fast. Hot breakfast, good quality. The room was clean, the bathroom sink had drainage issues, and the room had a disconnected fire alarm (unsafe). They were remodeling the hotel, there was a lot of noise until late in the evening because of construction.

Front counter employees were very friendly, effective, and fast. Hot breakfast, good quality. The room was clean, the bathroom sink had drainage issues, and the room had a disconnected fire alarm (unsafe). They were remodeling the hotel, there was a lot of noise until late in the evening because of construction.

The suite was spacious, inviting, clean and exactly what I wanted. Breakfast selection was amazing! Check in and check out were easy!

The suite was spacious, inviting, clean and exactly what I wanted. Breakfast selection was amazing! Check in and check out were easy!

Floors were dirty. Ice machines were out of service. TV remote only changed channels, couldn’t adjust volume or turn on/off. Awoken to big trucks with backup alarms from 0500-0700 on Saturday. Shower was best part as had strong water pressure.

Floors were dirty. Ice machines were out of service. TV remote only changed channels, couldn’t adjust volume or turn on/off. Awoken to big trucks with backup alarms from 0500-0700 on Saturday. Shower was best part as had strong water pressure.

Complimentary breakfast was amazing!

Complimentary breakfast was amazing!

Although parts of the hotel were under renovation it was clean and quiet. The staff was friendly and the breakfast had many options and was delicious

Although parts of the hotel were under renovation it was clean and quiet. The staff was friendly and the breakfast had many options and was delicious

front desk lady felt like we were interrupting her life when checking in.

front desk lady felt like we were interrupting her life when checking in.

Great place and location. Walking distance to anything you need. Nice rooms and amenities. Would stay again!

Great place and location. Walking distance to anything you need. Nice rooms and amenities. Would stay again!

The riom was spacious compared to other rooms in different properties. The water pressure and amount in shower was very satisfying. They provide the Dove products in refillable bottles, fyi.

The riom was spacious compared to other rooms in different properties. The water pressure and amount in shower was very satisfying. They provide the Dove products in refillable bottles, fyi.

Hotel is currently undergoing renovations. Front desk staff was wonderful. We were greeted the moment we walked in. The room was nice, and the beds super comfortable. The breakfast was delicious.

Hotel is currently undergoing renovations. Front desk staff was wonderful. We were greeted the moment we walked in. The room was nice, and the beds super comfortable. The breakfast was delicious.

Good rate and location for what I had to do

Good rate and location for what I had to do

.

.

I would definitely recommend the Holiday Inn express!!

I would definitely recommend the Holiday Inn express!!

Easy check in. Front desk staff are amazing

Easy check in. Front desk staff are amazing

Always a great stay.

Always a great stay.

Staff was friendly and very helpful. Conveniently located hotel. Quick and easy check in and out.

Staff was friendly and very helpful. Conveniently located hotel. Quick and easy check in and out.

We received a parking ticket on the first night staying there and the front desk attendant didn’t bother me to ask where we parked. If she would have asked, we would have told her that we needed a parking permit and we wouldn’t have gotten a ticket. She wasn’t accommodating and was annoyed.

We received a parking ticket on the first night staying there and the front desk attendant didn’t bother me to ask where we parked. If she would have asked, we would have told her that we needed a parking permit and we wouldn’t have gotten a ticket. She wasn’t accommodating and was annoyed.

Great place for a quick overnight. Everything wa clean and staff was friendly. Bed was super comfortable and room had Dove products. Would definitely stay again!

Great place for a quick overnight. Everything wa clean and staff was friendly. Bed was super comfortable and room had Dove products. Would definitely stay again!

Some minor but important issues. Great value & great location. Thank you

Some minor but important issues. Great value & great location. Thank you

These guys are not honest. They overcharged the credit card $21 more than the total price booked in travelocity. Two week since the complain, nothing happened.

These guys are not honest. They overcharged the credit card $21 more than the total price booked in travelocity. Two week since the complain, nothing happened.

It was good overall. However, there were a few things with the bathroom that struck a cord with us so it wasn’t an excellent stay. One of the shower towels had pubic hair thru out it (so we obviously did not use one of the towels), the inside bathroom door frame was covered in dirt/muddy finger prints, the shower had hair left in it, there was tones of hair left in the trash can (a little nitpicky here, but still gross), and all the appliances in the bathroom were rusted over.

It was good overall. However, there were a few things with the bathroom that struck a cord with us so it wasn’t an excellent stay. One of the shower towels had pubic hair thru out it (so we obviously did not use one of the towels), the inside bathroom door frame was covered in dirt/muddy finger prints, the shower had hair left in it, there was tones of hair left in the trash can (a little nitpicky here, but still gross), and all the appliances in the bathroom were rusted over.

We were able to check in early, which was very helpful since were voluntarily evacuating from the Los Angeles wildfires.

We were able to check in early, which was very helpful since were voluntarily evacuating from the Los Angeles wildfires.

Y

Y

I liked that I got the same room as before and was able to check in earlier. Very convenient.

I liked that I got the same room as before and was able to check in earlier. Very convenient.

Side gate card reader didn’t work. Poor lighting and in need of maintenance. Lobby was nice and staff polite. Room was clean and comfortable.

Side gate card reader didn’t work. Poor lighting and in need of maintenance. Lobby was nice and staff polite. Room was clean and comfortable.

Accomodated late check in. Nice comfortable room. Good breakfast

Accomodated late check in. Nice comfortable room. Good breakfast

Comfortable

Comfortable

Great people and very comfortable room

Great people and very comfortable room

The rooms were spacious.

The rooms were spacious.

It was good, Comfortable. Only problem was the door key did not work all the time. Had 6 key changes!

It was good, Comfortable. Only problem was the door key did not work all the time. Had 6 key changes!

Convenient to Pomona Dragstrip and the LA County Fairgrounds.

Convenient to Pomona Dragstrip and the LA County Fairgrounds.

We were on the First floor and can hear every bit of footsteps on the hall way and those above us. Noise Insulation very poor.

We were on the First floor and can hear every bit of footsteps on the hall way and those above us. Noise Insulation very poor.

excellent

excellent

Great

Great

Convenient, safe and clean.

Convenient, safe and clean.

The room was nice and clean. It was large with everything except a blow dryer. We were on the bottom floor and the guests staying above were heavy walkers, so didn't get much sleep.

The room was nice and clean. It was large with everything except a blow dryer. We were on the bottom floor and the guests staying above were heavy walkers, so didn't get much sleep.

Need more parking spaces

Need more parking spaces

It’s hard to park late at night

It’s hard to park late at night

My stay was great. I do think the cleanliness of the rooms could use improvement. There were a few spider webs in my room.

My stay was great. I do think the cleanliness of the rooms could use improvement. There were a few spider webs in my room.

They were great

They were great

The lady at the front desk was very pleasant and efficient.

The lady at the front desk was very pleasant and efficient.

Rooms for disabled persons are great.

Rooms for disabled persons are great.

Hotel was under renos not crazy with the furnishing in the room very sparse had only one half loung chair, with a hospital like tray table. No couch! Do not like thier deco!

None

Free breakfast: pretty awesome, quite a few choices, everything was clean and made fresh. Noise: the noise kept us up each of the 3 nights we were there. Sometimes it was people out and being loud in the courtyard, or stomping on the stairs, or in the room above, doors slamming. All could be heard as all the doors and hallways are outside and all facing in toward the courtyard and pool area. The air conditioner, which was absolutely necessary at night, makes a lot of noise turning on and off throughout the night too. Clean: they’re doing a good job with ongoing renovations, and everything was clean. Convenient: not far from freeway and neighborhood is pleasant.

It was great. No complaints at all.

The courtyard is very nice and the staff is helpful.

Seems like there’s been a nice facelift recently and overall the property looks much better

Reception wasn’t helpful they had issues with phones and WiFi but didn’t make an effort to help or to see what can be done I had to cancel my reservation with them took an hour and since they were not helpful canceled and left the property

They showed genuine concern for my well being and were very kind!

Dated for a typical holiday inn but clean and spacious rooms.

Its old and beaten

Nice place to stay, cozy, and spacious. Would definitely come back to this hotel on our soon trip to be. Good breakfast as well. Friendly wonderful staff.

Comfortable stay in convenient location. Hotel is under renovation and there are clearly some things that still need finishing touches. But once completed it willl be lovely. Staff are helpful and friendly.

Remodeled management and staff are friendly

Great service and great buffet.

Facility was dated but under construction so that’s good.

It was 100 degrees outside. AC did not work; hotel sent someone to fix it at 1:00 AM. They couldn't fix it. Had to sleep in air conditioned car.

Very accommodating, only criticism was Nickelodeon playing in lobby (would have preferred Disney)

Great staff. Appreciate the cleanliness and the breakfast.

The property is less than half a mile away from Trader Joe’s and Target. Also very close to down town San Dimas where cute cafes are located. The rooms are big and clean.

Really needed to have some deep cleaning and updating. Everything had a very grungy feel from the overall hotel, the pool, and the room itself.

The front desk staff was in inconsiderate and rude and was not well trained. I had reserved room on my name but forgot to carry physical copy of drivers license. I had digital copy/picture. They only needed to verify my name and expiry date. We had to char with Expedia agent to add my husband’s name so we could check in. It was almost 11pm and we had driven for 6 hours to reach the hotel.

It was a good location for our needs. However, I don’t recommend staying here due to the room was not very clean, holes in the wall, and the bathroom faucet was extremely loose. This is the worst Holiday Inn I have ever been to.

Our guest was pleased and enjoyed the stay.

While the gentleman I spoke on the phone to make arrangement and request provided me the answer I needed without difficulty, and he kept his words on the request I made. The customer service makes the hotel 5 stars.

Very nice

Everyone and everything there’s was awesome. Not to mention breakfast is always a big thing for my fam and me. They had good breakfast

The spacious rooms. The staff accommodated me by staying in same room even though I booked for one night at first at that location. Since I really like it the family and I said, why not just stay here we’re already settled. Booked another night. Let me stay in same room. Acomodated me and my family. I would definitely go back

selection offered. Pancakes, sausage, eggs, biscuits and gravy, bagels, yogurt, cinnamon rolls, coffee, and juice.

My only issue, was the matters .

close to family and easy to get to. In remodel and had a few rough edges, but generally good short stay was had.

Very good, the one thing I didn't like was they forgot to empty the trash can from the room.

Nice