Extended Hotel Studio

The room

A lot of malfunctions. Could be cleaner and more inviting

The price was so reasonable for so much comfort and amenities including a kitchen, big TV, and comfy bed. I have stayed there twice and will again in the future.

Superb

The whole hotel need to make over from the entrance to the lobby to the elevator to walking in the doors of the room and even the beds.

Good area in the city. Place smelled horrible from the minute. You walk in up to the room.. the room smelled horribly, and there was melted a wax candle all over one wall. Many weird people parked outside of their cars and sitting outside the lobby area very sketchy.

All good

Exceptional

Dirtiest hotel I've ever stayed at. Smelt like cat urine. Towels stained. Shower and sink with burn marks. On stayed cause I was so exhausted. I took a 2 hour nap and left. I will never even look at this hotel ever again. I'll just sleep in my truck before I stay here again

Room had plenty of amenities. Guy knocked on our door asking for someone and he kinda held the door as I opened it but he walked off after

Exceptional

The room was so dirty. No toilet paper. Will not stay here again.

Disappointing

I love the area, the trees, and the staff especially. They have always been very welcoming and helpful. Honestly everything was great with the exception that maybe bigger and more towels to be avail for guests.

I love the area, the trees, and the staff especially. They have always been very welcoming and helpful. Honestly everything was great with the exception that maybe bigger and more towels to be avail for guests.

Exceptional

Location Dirty locks were broken shower was not clean water was not hot

Location Dirty locks were broken shower was not clean water was not hot

Exceptional

Passable

Bed sheets and blankets had stains on them. When we requested for a new set those also had burn marks and stains on them.

The crack heads in the front, the smell of nasty p••at and chorizo in the morning. It felt like staying in a Half way house.

Superb

The hallway stunk the rooms were not cleaning the bathroom is definitely not clean trash and hallways and then stairways they definitely need to hire more staff to keep their hotel UP

Upon arrival, we had to go through 3 rooms due to one the bed was half messed up, second room key unlocked the entrance yet the room was locked from the inside because someone was in it and we finally stayed on third try. Waited for the elevator for almost 10min and it was due to kids holding the elevator because they were playing with the elevator (kids that live there) they have people that live in some of these rooms . The room next to our room, would have loud preaching noises around 4:30 each morning and we couldn’t sleep at all. Bed was uncomfortable, had only 2 towels, no coffee in our room and the shower curtain holder was coming off the wall !!! If you want to feel safe and want a clean place to stay “Do Not Book Here” The atmosphere was pretty scary, bums hanging outside entrance of facility, we witnessed what we believe 2 guys with a prostitute coming out of a room, it was disgraceful …

Smell of urine throughout the building. Dog poop around the building. Room was clean but the stench of enclosed humidity and other stuff could not be hidden away.

This place has really gone downhill. Sketchy people in the parking area. Staff that are barely present. No maid service in between days stay. No ice machine. Pillows that make prison pillows feel like the 4 seasons. Last time staying here. It’s sad when Red Roof is a much better option.

Checked in, looked like someone got murdered in room on bathroom door. Trash in the hallways.

Nothing Checked in, looked like someone got murdered in room on bathroom door. Trash in the hallways.

Everyone let's their dog piss and poop everywhere. There's trash cans and bags outside by the grassy area. Lazy people.

When we walked on the floor barefoot, it felt sticky on our feet. There was a tiny bar soap, which was not sufficient for two people to use for washing. We could here the voice of a male guest who was in in the room above us (Note: We were on the second floor) talking up to 2-3 AM and his footsteps. There was no plastic cup available in our room. We picked this Extended Hotel Studio because we needed a place to stay overnight on a short notice. If we need a place to stay overnight next time, I am willing to paid a little more at a different hotel for quietness, cleanliness, and better amenities!

the location Everything, the elevator and hallways were dirty. I got stuck in the elevator for 10 min , tried the call button, it did not work I pressed the emergency button and sirens were piercing my ears for 10 min. once the door opened I was drenched in sweat. All the staff could say was "oh my God". once back to my room, I went to take a shower and there were no bath towels. I called down to ask for towels @ 4pm and the desk said they would not have any available for a few hours. Completely unacceptable

Parking was easy. The hotel needs repairs and maintenance. There were clearly electrical problems. Overall cleanliness was poor would not advise staying unless you absolutely needed a place to stay with your pet. Staff was nice and helpful.

Bed was uncomfortable. No blankets just 2 sheets to cover yourself with. Only 5 channels available to watch on television. Room was clean but there is a strange overall dirty smell throughout.

Very convenient location. Staff was courteous and welcoming, speedy check-in. Property just needs to be upgraded considerably.

Bad

Staff here were not helpful at all. We booked a two-bed room, but on the same day they told us it was not available. They still charged us for a two-bed room and an additional ‘deposit.’ My friend, my boyfriend, and I also woke up with a bunch of bites on our bodies. Overall, I do not recommend this place at all.

Great place to just lay your head down. Facilities not the greatest and room was not the cleanest but definitely not the worst out there… staff was great!!

Rooms were dirty, water and AC didn’t work. Kitchenette’s were not equipped for a multi day stay. no pots, dishes etc. Photos and reviews from hotels.com definitely didn’t match the hotel. When questioned the front desk staff about issues his answer was that it was under new management and the house keeper had been ill.

The property has an opportunity for improvement, no utensils in the room, including cups for drinking. Same with the coffee kiosk in the lobby. Exterior of property had not been taken care of grass area had not been cut recently and was over grown. Sidewalks needed to be pressure washed.

The tmattress was like a boxspring we could not sleep. My husband had to sit, sit in the chair and sleep. The conditions of the hotel was horrible.

This hotel is dirty and smelly. Don’t stay here please

This was the most horrible experience we have ever had at a hotel booked through Expedia. The parking lot was full of suspicious looking people. The front office attendant was struggling with a couple who looked filthy and were obviously under the influence of a substance. They could barely speak or stand. My husband waited over 15 min. The attendant never acknowledged him and continued to deal with the couple. Finally, my husband decided that we would not even be checking in to this horrible place. We left and found another hotel. Did not get our money back but we checked in to a place we felt comfortable at. Would give this place negative stars if possible.

🚫

Room was ok, not enough supplies, soap, toilet paper and dirty towels. Immediately had issues with the front desk, happen to be the manager. Very rude, non-hospitable, Definitely lacks communication skills. Pet friendly, we didn't have any but other people had dogs and barked during the night

They charge $25 early check in fee

Parking was great. Laundry, no so great. Had to bring towels up to front desk and exchange for clean ones. YUCK, never had to do that before. Coffe maker & hair dryer not in room. Toiletries very skimpy. Otherwise, everything was clean and fine.

The room smelled really bad. The sheets and the towels were stained when I asked for room service they never clean the room.

Room was clean of any debris, however floor has a layer of dust and such. Microwave was clean, basically to warm up food. No dishes no utensils no pots and pans. I wouldnt use the kitchen other than heat up outside food. Staff was there doing their duties. No more, no less. Best, was free parking with security cameras. AC works great, cold air.

nice staff

$50.00 deposit and no parking fee was a plus

The room was fine but there was no hair dryer, no body wash or shampoo in the bathroom.

The room was clean and kept up. The mattress was very bad. They should change the mattress to something more comfortable. It seemed that people were smoking weed or cigarettes somewhere because I could smell it. It did say no smoking, but I don’t believe that was happening. There were people talking pretty loudly maybe in the hallways or somewhere where I could hear them very clearly till about two in the morning. The staff was very nice, but is definitely felt very low on the scale.

Room was dirty had roaches door didnt lock had to move to a whole other room instead of fixing the lock the other room was also dirty had roaches and the front desk attendant seemed to be high or on something

Old, dirty, outdated and the halls smelled like something died.

Bad establishment, smelled like cigarettes in a non smoking room - very old and dusty - stained red sheets - worst of all cockroach came out under the bed

The room was clean but it was a little run down.

Staff was very rude. The worst customer service ever! Room had a very bad odor, dirty, no toilet paper, no blankets on the beds. Bathroom was discusting. I will never stay there again or have anyone I know stay there.

was close to many foods,bars,reastaurants,club,etc, room was clean, a/c worked good, bed was uncomfy, fridge and kitchen was nice,tv good,cable tv, good stay,, nice for what they offer, friendly staff, fast check in and out

there are roaches in the room, I killed at least 2

The room wasn’t clean. They used an overly strong scent to mask the old, unclean smell. There was a flood stain on the curtain. I checked out immediately after check-in. It doesn’t need to be new or spacious, but it does need to be clean.

looks nothing like picture. don't recommend staying there

Yes and yes

Room was clean, very spacious. Although the place seems old, it was very comfortable, quiet night. Will be be back for sure. Staff accomodates to guests needs. Restaurants and fast food places are within easy reach.

Staff arguing with 2 customers prior to us, went to room we think the cleaner but not sure because had street cloths on sitting on made bed scrolling through his phone room was disgusting hitel was disgusting with rif raf hanging around we requested a refund and went to a differant hotel

Relatively clean

Well, definitely not recommend to stay here if you wanna sleep with all the homeless

The staff was great and the hotel itself is very very quiet. However, between the neglect of the hotel, the worn out towels and the stained carpet there is no way I can recommend this hotel. The wonder why the price is very reasonable.

Pictures online arent honest. This place looked like whete divorced people go to figure it out or where folks go to hook up (like an hourly motel). Smelled like a motel too. I get to room. Cigarette burns on counters. I get to bed...check it for bedbugs because Im instantly worried. Hole in the iron board. I turn air on like whatever i just need to get ready for wedding tomorrow. Shoes off carpet moist. Ick! Go to toilet dead roach floating inside. Packed my things, the few i had out of the safety of my suitcase, and left. While i was getting manager info someone came to ask for more towels...which made since because the ones in my room were dirty. Expedia said they couldn’t help...that they called hotel and no answer. I chatted online and they said to wait 72 hours for something to happen if a refund is an option. Booked another hotel while in my car, in their parking lot.

Walking up to the lobby people were smoking when there is clearly no smoking sings posted everywhere. Got to our room and the carpet was wet. Hair all over the bed and room smelled musty. We told front desk and we were given another room that was better but still carpets stained furniture was dusty and refrigerator smelled funky. You can tell there are people living in this hotel. Dogs barking in rooms cats in window seal. The area surrounding the hotel is nice with restaurants and stores. Hotel is ok for a one night sleep, shower and leave but would not spend the weekend again. Staff was helpful I will say, they did not give us a hard time when asking for a different room.

Did not stay. Upon checking was told overbooked. Given room 301 which was in deplorable condition. Asked for my money back and told th manage will have to do the refund when he comes in the next day. Other guests made rude comments to my son who is disabled and made him upset. Other guests looked homeless and the motel appeared the type to have drug activity going on.

The was very noisy and in bad condition. It was not very clean in hallways and room. The place needs to be remodeled, rebuilt and/or refurbished.

Clean and staff

The man at the counter was not friendly. As soon as I walked in my room, there was blood smeared on the light switch. The kitchen did not have any pans, plates, silverware. No coffee machine. I immediately stripped the bed and the sheets were stained. I’m the bathroom, the towels were stained and disgusting. The toilet seat was broken. Shower curtain stained, windows dirty. I went to ask housekeeping for some clean sheets, he said to ask the front desk. The man at the front desk said he didn’t have any clean ones. Then he checked in the laundry and came back with a crumpled up sheet and said, “I think this one is clean!” Do not stay here, it is horrible.

Room was dirty when we checked in. We found hair in the tub and syringe caps on the floor. No toilet paper in the bathroom and gunk in the sink. Based on the price I wasn’t expecting much, but even the lobby and hallways were filthy with trash on the floors. When bringing this to the attention of the hotel employee, no solution was offered. We only stayed for one night but couldn’t wait to get out asap.

The room smells urine and smoke.

Bring everything! Staff was very pleasant. Room was a disappointment. What was to be a full kitchen was equipped with NOTHING in the way of cook- or drink-ware. Towels were dingy and thin and there was no body wash or usable soap. No extra pillows available and bedspread was very thin. One single hanger on a door-less closet. Furniture was sparse and worn-looking. Freezer worked well. Would not recommend.

Just to start your ceiling start a leaking on our belongings including all work bag with laptops , tablets and work cell phones!! Ruined alongside with all our clothes drenched!!!

The has dirty carpet and roach

There were roaches, the room was not cleaned, and the customer service was terrible.

Staff was nice and helpful but the place is not very nice to stay in. Lots of questionable activity and obvious drug use all over the place.

For starters, I don't understand how you would allow a room that has damage be available for service. The bathroom ceiling above the shower has a serious leak issue, where literally the ceiling is falling apart and was already falling apart. You could tell the level of care is poor, as a handyman my self, it clearly shows they continuously patch the area and don't take care of the leak itself. I even went to the front desk and the clerk didn't seem to be bothered by it, it also seemed that the clerk was one of the owners. He didn't even bother to ask to offer a discount or change, as his only remark was you wanted to king size bed. Then after said he would tell maintenance about the problem. I have photos and a video to show the extent of the area that is falling apart and damaged.

On an electric stove it was cool but I'll keep on the on the electrical needs to be better yeah

Staff was friendly and courteous. The room was acceptable. The fridge was a little loud.

Very very quiet building but it need updating.

Staff was very nice & the room was very clean

Yu

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Y

G

Good

It smelled like dog piss in the hallways

The bed sheet was badly stained, even a spot of a blood stain. When we reported it, room service came immediately and changed the bed. We appreciated such quick response. The sink in the kitchen was clogged. We reported it in the late afternoon when we had checked in. We were not able to have it opened until 10:30am the next morning. The stoppage was extensive, involving the adjacent room. We were surprised to find no kitchen items of any kind. We had to go and get everything to be able to use the expected amenities of an extended stay location. We were just surprised at the number of significant problems found at check in.

Ran down needs to be cleaned and updated but for the price what can you expect

Need to update room

THERE WERE ROACHES!!! I DIDNT STAY FOR 10 MINUTES AND HE TALKING ABOUT HE WANT TO KEEP ALL MY MONEY BECAUSE I “STAYED THE NIGHT”!!

The whole place smelled like dog, and not only that there were people yelling and banging on the doors last night my wife thought someone was getting attacked worse time ever

The hotel had an uncomfortable smell, while the room was ok, the facilities did not look as pleasant as the pictures that are illustrated. And, when starting to look to contact someone and explore options, there is no direct way to speak to customer service.

Ok

The room was in utter disarray--broken refrigerator, dirty sheets-hair all over them, paint falling off the walls, dirty and that was just the first room. WE were moved to a new room and the refrigerator looked like someone smeared feces on it. The sheets were stained with holes in them. I was so disgusted, but prepaid for this hotel, so I went to Walmart and purchased new bedding--sheets,pillows, cases and blanket. Also, used my own towels that I had in the car. The shower was gross with stains and chips in it. Water backed up immediately over my feet. The stove top burners look like something from a WWII mess hall. Worse EVER experience with a hotel. It was at best third world standards. Disgusting!

But once I lifted up the sheets and saw what I saw I cancelled my next couple days. If you’re in desperate need for a place to stay then this would be it I guess, but in my opinion this is for people who are looking to be up to no good here & definitely need a cleaning staff. They offered me a newer room but the hallways weee all gross as well. Very sad to see San Dimas have another run down hotel.

Soaking wet carpet unsanitary conditions for my family paid 3 night left after one because they promised to dry the carpet and I left the entire day to come back to wet carpet. Notified them of dog poop by front door and 45 mins later left still poop on floor. Once I packed up everything and left they offered to change room. Absolutely not. I requested a refund and still nothing. Do not book 3rd party

The first room we went into and they gave us there was pee in the toilet and the trash wasn’t taken out and the bed sheets were off the best and pillows on the floor so we went to a different room and there was burn holes on the blankets and towels were dirty.

Smells bad and needs to be cleaned

All staff fantastic especially the young man at night, and the lady that runs it all over here in San dimas

Awsome

I had to go back

Very big clean spacious rooms with kitchen

All above and beyond

Room was very dirty no clean sheets and toilet paper no sweeping no vacuum blood on walls. Bad services and well never recommend

Fast easy check in, friendly staff very big comfortable spacious rooms

staff was very nice the room was disgusting. it wreaked of weed and cigarettes.

The whole place was run down and dirty

The staff were all very nice and accommodating. Unfortunately the hall ways and the room both had over welming urine odor that took your breath away. Therefore, we could not stay in that environment. I would like to suggest that they limit guests with animals to 1 floor only. It smelled sooooooo bad.

They also have cockroaches

After being sent to a room with trash in the trashcan, dirty dishes in the sink, and no bed sheets, we received a room that was slightly cleaner, with sheets but there were heels under the bed and the remote was sticky. We needed an extra set of towels, they didn’t have any. The entry way reeked of urine, the elevator and hallways smelled of dog poop. The couple after us was also booked to a room that seemed to have been occupied. It’s just a mess and all over the place. Lack of structure, order and cleanliness. If you just need a quick stay or a place to lay your head for the night, just make sure the room is clean and unoccupied.

Roach infestation

Elevator not working, no room cleaning service, housefly.

Smelled like smoke and had people laying in the hallways that looked unhoused.

Good thank you

Cockroach

I knew not to expect much from an extended stay but I think I expected just a bit more. They didn’t have irons or hair dryers. Towels and sheets were stained. Cleanliness was horrible and it stunk. If you think you know what kind of place this is then you are probably right. I absolutely will never stay here again.

Do not stay here at all costs, even if it’s free! Stinky, dirty, gross!

The property was clean, but must remove trash from the entrance. Room was clean. No amenities. Kitchen ok but microwave not working. It took the staff more than 30 minutes to get the room ready for our use. I do believe they charged my card for the room use even after I payed hotel.com. Not a great experience. Will not stay again.

Was a very relaxing environment and cozy

Bug bites . Faced broken out . Barely water pressure. Smell like moldy . Showers need work check walls for mold . Hall way stinks everything stinks

Dirty towels ,dirty pillows .. bug bites all in my body . Face broke out . Water barely working … mold straying to build up n rooms or walls .

The hotel not clean at all, the towels are old

.

Clean room. Loved the kitchenette.

The rooms were very, very filthy dirty the restroom, the carpet the walls has batters of ketchup. It was terrible very terrible. Bad smell as well. Went in there in and out and one of my refund and they wouldn’t even give it back to me. That is so sad bad company, bad business.

I walked in and was not comfortable even walking in. Hoped the room would be better but i was there with my family for no more then 15 min and left the hotel.

I checked into the location, viewed the room then checked out. The non smoking room wreaked of smoke and drugs. Very questionable people walking around the property.

Hotel smelled, no soap or toilet paper in the restroom. Room key didn't work. Overall the place was disgusting

Room was ok. The elevator didn’t work so had to take the stairs. Dog poop in the grass area outside.

I experienced this place twice. The first time i got a tester rm for myself to see if this place will suit my big family. When I walked into the room, I immediately raised my hand up to my nose to cover it. It smelled like urine. It was a small room with a whole kitchenette and one bed and I was thinking to myself why the hell would a hotel charge $100 for a deposit for less than 24 hrs stay?

I did not even stay. Room was not clean. The elevator did not work and it was not safe in the parking lot.

Staff was very nice & welcoming...very clean & quiet!!

Very good service

It was a terrible experience, the stairways smelled like old urine, the elevator was out of order so we had to carry up and down our suitcases to and from the 2nd floor, the kitchen was outdated

Ac broken and blinds broken

Room smelled like pee. Spots all over the carpet. Microwave had old food in it. Appliances, sink, tub and counters are stained.

Sketchy people

it was nice and clean, would definitely go back

The place cleanliness is avg. Place is a bit older, and has lights that doesn't turn on, or shower that doesn't run too hot. The place has a bunch of smokers in the front, that does not stand 15-25fta from the business front door, which makes the place smell or cig smoke (as well as other smoke). The time of checking when we arrived, was bad. There was one staff and it took at least 5-10mins to check this one person. Not sure, but maybe is due to money or deposit issues. Don't know, don't care... The part that really bothered me, was asking for additional towels. We got one extra, and it was questions like, why do you need more? Ive never been asked that, so I was taken back a bit. But eventually, we got ONE whole, extra towel. The place isn't bad, close to a lot of fast food and some stores for necessities. But staff can use some training and place can use a little maintenance.

The manager at this hotel is so rude he basically blamed the issues that we had on us and lied and said that we were lying we had no emergency I had rented the room for 2 days we were stuck in a room which I did report three different times and nothing was done until check out day when they finally changed the air conditioner 2 Days in sweltering heat the room was measuring 116°. This person should have compass both days and give me my money back and he refused I hate this hotel I will never go there and I would not ever recommend it it was beautiful when I was the extended stay of America but now that it's extended studio it sucks stay away from this place

Told first check- in staff of problems I was having in room when check-in. She stated she'll refund my deposit at check-out never did. I'm disable tired and left they took 45.00 more dollars, and I had to clean the room myself! And I asked them to come the first day!

Yes

Blood stains on sheets . Dead bed bugs. Bloody finger prints .

Yes

yes

Cockroaches

No toilet paper in my room,no shampoo

It was a last minute situation close by my house. It had restaurants close by and was clean, useful and accommodating.

good

The staff were great. Only issue I had is leading up to the room the hallway smelt like dog and cat urine and in the room was a strong present smell of cat urine.

Didnt give my deposit cuz my homegirl burnt food in the microwave so kt was smoky

Like

Friendly staff!

staff was rude. had to insist on a second room when pipes leaked. No toilet paper in first room.

this place was terrible. very dirty, no toilet paper, things in drawers from past guests still, very smelly, in a dirty area, tons of homeless people and even mentally unwell guests walking around.

The hotel was filthy dog urinating all over the place toilet backup the experience was not good

Never again! Room was disgusting with blood stains

Night stand had damage, sheet was dirty.

Sink was clogged and stained bedding

Close to several food shops and stores. Quiet area, room was nice. Had a kitchen, fridge, and microwave. AC worked well, comfy bed and recliner chair. Staff was very friendly and helpful.

Use of towels were charged. Zink keeps clogging all the time

Great value

It was quiet

We rented two rooms. 3 relatives and myself stayed for one night. My niece in the other room discovered a bed bug. Upon further inspetion, both the beds in her room had bed bugs. Even though we could not find any bed bugs in the beds in the room I was in, we felt really disgusted and needed to leave.

did not rush

I loved that the rooms have kitchens and a refrigerator

Great

Yes

I love the location, the outside look is nice, the staff are exceptional, my first room was not pleasant but my 2nd room has been a pleasant comfort!

The stay was ok, besides the weird people smoking out front making everything smell like cigarettes and the “working girl” hitting on my dad at 7am it was alright. I’d appreciate a call back or how about just refund my security deposit that shouldn’t have been kept in the first place!!

Remote control had no batteries had to go

They put me in an ADA room, but I'm not handicapped. So I had zero counter space to put any of my things. Not even a square inch to put my hairdryer on, just a stand alone sink.

Worst hotel in my life

Room was very dirty Checking in girl is very rude.

Woman at counter rude,soon as we got there refrigerator didn't work said they fix it never did 😕,battered woman running scared down hallway and no one cared, 😔,dog poop in elevator and more!

The staff are rude and they are cooks they tried to keep my 100 dollar deposit saying I had broke their smoke detector but I didn’t I don’t even smoke and they were trying to keep other guests checking out too. I had to argue to get my money back.

Thank you staff this place is truly awesome. Kitchen was super clean bedding perfect.

The place was definitely adequate, No real complaints or concerns. The front desk staff were helpful.

Love the place

Just as described very comfortable and I would definitely book again

Dirty

Booked for 3-nights, only stayed for a night, never received a confirmation or my check-out the following morning, called and emailed, still no response.

Everything was good thanks

There were no blankets and when I requested blankets for myself and 2 kids, they would only give 1. The man stated he didn’t have any. No toilet paper either. Phone doesn’t work. This place is the literal definition of crack hotel. It’s disgusting. The staff is argumentative and disrespectful.

Quiet area, close to shopping and restaurants

The hallway and the room smelled horrible. The bedsheet had a stain.

After checking into this place I took a shower, I turned the hot water to it's maximum, but the water was barely warm and never got hot. The water dribbled out of the shower head at such a low pressure it took 30 minutes to take a 10 minute shower. Then after 10 minutes the water turned ice cold. I told hotel staff about it and their response to me was "that's impossible". Then they said they would look into it, but obviously never did because the next time I took a shower nothing changed. Throughout my stay I was forced to take many cold showers.and went to hotel staff about 7 times asking them to fix the problem and they just ignored me. The last time I asked the manager who said "it's impossible, I just took a hot shower". I asked him why there's no steam on the bathroom mirror then, and he said he would send maintenance, no one ever came to fix it, ever. Beyond this the toilet would plug again and again. So I had to waste my time going to the front desk to use the plunger. If you like to take hot showers with good water pressure don't come to this place. If you like good customer service don't come to this place. If you like to not have a constantly plugging toilet don't come to this place. GO ANYWHERE ELSE BUT HERE.

Nice rooms

Took 1 hour to check in. No toilet paper, no waste basket.

Vending machines didn’t work, they charged a $100 deposit I won’t get back for a week. Other than that it was okay.

Great

It was very nice and quiet, it also was clean.

The first thing I do when I travel is inspect the room. It was old with old bedding, bathroom wall had holes. No coffee in room, you have to check out a pot or pan. The coffee shown on af is not even close to picture. It's an old broken cart with very little coffee supplies. They don't allow photos even though it shows upload photos.

Nice and quiet for the most part. However the smell is terrible. This places smelled like a street market in a 3rd world country for the first two days. And the clerk probably should hand their personal phone calls on personal time instead of when trying to check in your customers.

I make a mistake and try to cancel whit few minutes of difference. Expedia call the hotel and told me the manager will call today and make my refund but never happens. I pay a room and never use

This hotel was full of drug dealers and personally witness the selling of drugs. The room floor was sticky, the bathroom was in poor condition. This hotel was not the same as the pictures. Would not recommend to stay there if you are visiting the area or have little kids

The place looked great...online. But when I got there, I decided it wasn't safe to stay there. Unclean, it looked like people on their last legs were living there. There was no way I was going to stay there with my wife and dogs.

had to change rooms- smells- not cleaned properly

Hotel was dirty, awful smell throughout the property. Room was dirty, stains on sheets and carpet with blood stains. Smell of urine and drugs being used by people in the hallways. Had to leave after 1 night. Would not recommend.

Nice staff and close to everything

Staff not as helpful, the entire place smelled and looked run-down, cigarette smell throughout, the room and AC smelled musty and moldy, and the blanket smelled unwashed.

Stairway entrances and exits smell like pet urine and in hallway floors. Also homeless violent males and females loiter on hotel property and around customers vehicles , not good.

Felt unsafe and the property was dirty.

The rooms are up-to-date and beautiful. The bet is super comfortable and it has all the accommodations you need. We're couldn't even think asking for there's food right next door plus convenient shopping. It is kinda tucked away but in a good way like it's right near the convention center-right near the airport. The only downside is there is a little bit of a noisy train that goes behind. The hotel where the parking lot is located. And no breakfast but for the price. it's clean and I'm quiet

We enjoyed our stay at the Extended Hotel Studio in San Dimas, CA. The room had the necessities we needed for our trip and stay of 6 days. We noticed a couple of issues - smoke alarm, and missing light bulb, but maintenance fixed the issues quickly. The staff was friendly, and helpful. Overall, we had a pleasant stay.

Everything is good

To much homeless around

We love this place but the people upstairs from you are always so loud, and they made us move to a way smaller room and literally only gave us 30 mins

Honestly did not like this place. My daughters and I felt so dirty in our room to the point where we didn’t feel comfortable walking without shoes. Very noisy because they do allow pets here but it just feels like a dirty apartment complex. It smelt like throw up the whole time and the area had so many questionable individuals. Staff was okay but never again.

Love this place

Just pleasent

Everyone has been very nice

showed up to hotel around 4pm immediately got dressed and left for a near by wedding. noticed we did have any pillows or towels so I let the man at the front desk know i didn’t have what i needed in the room. He said he would take care of it… i get back to the hotel around 11pm walk into my room and see i have towels however no pillows. after multiple trips to the front desk basically begging for some pillows around 1am i get a knock on my door and it the she front desk man with 2 pillows for me.

It has the look of a mountain resort

WORST EXPERIENCE EVER! Exterior is not maintained, trash all over. Had to change rooms because of horrible smell, second room was same. Vomit residue in sink. Linens were beyond worn. Friend that had another room finally slept in her car for the night. Dog barking all night in adjacent room. And ridiculous having to make a $100.00 cash deposit in case room was damaged! DO NOT EVER STAY AT THIS DUMP!

clean room good parking easy check in

Room had a weird smell. Bed had no pillows. And no extra pillows in the closet. When we asked for more pillows the concierge said there was no more.

I got to the room and someone had puked in the sink, and there was a roach walking across the counter There were close to no blankets and no way to turn heat on. It was disgusting and I told them to give me my money back. I need for you to reimburse me also. Thank you

Patels were good at Front Desk

Friendly staff, and lots of food options nearby

The kitchen floor to the bathroom floor was full of water from kitchen sink and was leaking continuously. Staff sent I to a second room that wasn’t cleaned and sent I to a third room after . My stay was very uncomfortable and should be refunded due to the hotel’s inconvenience.Thank You.

I stayed here for one night and was disappointed, especially for the $118 price tag. The interior of the motel and the room was old, outdated, and poorly maintained. The air conditioner was broken, and is impossible to adjust temperature. It was not a hot day, While the service was okay and the staff were polite (it's an Indian-owned motel), that wasn’t enough to justify the cost. There’s no breakfast or extra amenities provided. Overall, not worth the price — I will not be staying here again.

I believe I read that coffee and muffins are offered in the morning in the lobby. We Asked the desk clerk when we came back to our room for the night where the coffee would be in the morning. He pointed to where it would be in the lobby. When we went to the lobby the next morning, we were told the coffee machine was broken. Nothing was out in the lobby Only one bath towel in the room. Our opinion was that the room was not as clean as it could’ve been especially the bathroom. I asked for a blanket as the comforter that was on the bed with the sheet was very lightweight I was told there were no more blankets. We would not stay there again or recommend.

Front desk was excellen

Checked into thee room and no pillow cases on the pullows, had to request pillow cases. They brought some pillow cases a short tume later. Then we noticed that we had no towels. We requested towels twice from the front desk, they said they we send some in 15 mins twice. They never brought any towels, we had to use a ahirt to sry off with. When we checked out the in the morning, we them told the same guy that took our request that we never received any towels, we don’t want to be charged for any missing towels. He said don’t worry we have a count of all towels, we won’t charge you. Never apilogized and really didn’t show any concern, one of the worst hotels ever. Smells like pet urine throughout the hallways. I will not stay there ever again

It was just fine. Thanks

I was unable to check in , never got reimbursed

Staff was friendly, pleasant, and accommodating. Will definitely stay there again. Room was clean, spacious, and had a kitchenette. I didn't get to try the breakfast. Loved it!