Town and Country San Diego

Property was kid friendly but rooms and amenities were dated. No privacy in our private fire pit room other people were using it as a walk way and were very loud. Also pool was over loaded with guests that did not stay in that area of the hotel. Need more grounds over site and technical support to combat these issues. Property was kid friendly but rooms and amenities were dated. No privacy in our private fire pit room other people were using it as a walk way and were very loud. Also pool was over loaded with guests that did not stay in that area of the hotel. Need more grounds over site and technical support to combat these issues.

Fun resort style hotel with music playing at pool. Nic bar at lobby with indoor/outdoor seating. Pool is nice but it is way too small for such a large hotel. The pool was definitely past any legal capacity, no chairs inside so we were not able to use it. Rooms are ok, but there were lots of spider webs in corners - needed some cleaning. there was clothes hanging all over the rails outside. Walls in rooms are so thin, people walking outside sounded like they were in your room, you could hear every word. There is also an additional resort fee we had to pay even though we were not able to use the pool due to overcrowding. We only stayed one night.

Very clean property with nice restaurant options

All views and property was excellent

Great place to bring the kids or your ball team!

The food and drinks were good and the front desk was very nice.

I absolutely loved the staff, the check-in process and the many restaurants/bars they had. Our room was great too except low water pressure. But still great. It was a little “busy” for me with all the little kids running around and a bit noisy though. They weren’t kidding when it said family friendly. Otherwise I would have given it 5 stars.

Staff was great

Rooms are great and the pool and service were amazing. It’s the best place I’ve stayed in SD.

Excellent resorts

Cockroaches were a nice touch, glad they charge a cleaning fee

It was fine

Fun hotel, kids loved the pool and movie night.

Great property with easy to reach staff (via text) good places to eat as well.

The atmosphere is lively and Inviting, great for families We had multiple issues with check in, wrong room number given by front desk, confusing room numbering between first floor and 10th floor, lots of waiting will all of luggage in tow,which I can understand because they're a busy hotel, all in all they did the best they could, but nothing was offered as an apology for such a big mistake.

For the price and location and pool area and restaurants this place was perfect…there was just two things that really upset me. The first being that there was major construction going on right next to our room. If we had been warned about that I would have just chosen a different room in one of the other towers. The next thing is, I’m a solo mom traveler and I didn’t see a single luggage cart and the parking lot is far from the rooms so I had to make several trips.

Great location

Exceptional

More family friendly

The only issue I found was you had to pay 50.00 per day for a microwave. Parking was limited, and the children were running wild around the property and banging on the doors of the residents.

Super clean and a fun resort

Perfect place to stay coming to San Diego to stay , was not expecting to pay for parking .

Everything was amazing would stay here again

Went to Padre game hopped on Trolley! Quick and Easy!

Front desk was great! Especially guy name ET! He explained how to find our room, where to park, and the amenities with such good detail, I was confident we could find everything with out any issues. Good job ET!

There was plenty todo with the family. Will for sure be back

Good

Pleasant

A++++

Great service. Awesome place.

Everything!!!!

Rooms are clean and well maintained. I would never want a room next to the pool again. When we went to breakfast at 10 am we were asked if we had a reservation, and were the ONLY customers in the place. We didn't want another $45 breakfast at 10 and wanted to buy a quick breakfast Monday and went to your market where bananas are $3.50 each.. CRAZY

Great family hotel.kids loved the slide.

My granddaughter really enjoyed it, there were many other kids there that she played with. The pool was over packed, not sure if it a day thing or conference. They had food there to order/patio, coffee, drinks, or just hang out. Our room was good, loved the theme.

It’s really nice huge resort & it’s great if u have kids

Everything kids friendly

Low water pressure in the bathrooms and the toilet clogged.

Disappointing

Beautiful place great for kids and adults and all the food was DELICIOUS

Great place that has literally everything from the hotel stay to all the available amenities!

Amazing stay. Perfect for families with kids. We will be coming back!

Very nice place to stay with easy access to freeways, food and shopping. The hotel was very nice!

When I checked in, the lady at the front desk was very kind. I told her it was our anniversary and she gave us a $50 food credit. We checked in a little early, and I explained that the main reason I came back was for the view. She told me the rooms I wanted were not clean yet, but she offered another room in a different tower with a pool view. It was not what I expected. After getting to the room, the view was not what I expected, so I called the front desk and spoke with a man named Jason. Unfortunately, the entire interaction went downhill from there. Jason was rude, condescending, and argumentative from the moment he got on the phone. He repeatedly told me that because I booked through a third party, I “got exactly what I booked” and basically implied it was my fault for “trying to save money” instead of booking directly through the hotel. Instead of trying to help, he argued with me the entire conversation. I explained that I drove 12 hours specifically for the view and simply asked if we could be transferred to the room type I originally wanted. He told me it would cost an additional $60. I explained that the front desk agent had already mentioned moving us at no charge.

Great place to take a family and chill! The rooms are spacious, and the pool area is lively!

We stayed Memorial Day weekend, was “controlled” until it was nighttime and apparently many adults just didn’t want to parent anymore? Idk but there were many fights, throwing glass off the balconies (ALOT), and police called. Idk how “family friendly” that is but I definitely won’t be coming back due to that fact. We don’t do that in my family. I saw kids just tearing apart signs. Anyways, the pool opens at 7AM, there was not ONE single worker in there Monday morning (Memorial Day) to clean the pool until 7:20 and even that he was only picking up towels. It wasn’t til 10:20am that all the old food(that the birds didn’t get to), to go boxes, towels, and just literal trash was all picked up. INSANE I have never stayed at a hotel that didn’t start cleaning at 7am. Do better, control better, clean better.

Superb

Pleasant

The only down side was the condition of the pool area. There was food/drink/trash left lying everywhere in the pool and hot tub area. Some that even fell into the hot tub. Lots of unsupervised kids in the hot tub. It was Memorial Day, however I did not see staff picking up any of the trash. Seagulls got into the left out food as well, causing them to swarm the pool. Overall I really liked our stay here, but the pool/hot tub situation took away a star for me.

Clean room

Staff were great! Huge property!

The rooms suck, beds are terrible. The bathroom was very small.

The atmosphere was pleasant

The staff is fantastic. Just lovely people who work there! From the front desk to the Market- great staff! The property is older and could use a refresh. Our room was clean but old. The bathroom definitely needs makeover

Exceptional

Resort and parking fees are getting to be too much

Superb

Resort and parking fees are getting to be too much

Overpriced for the value Not clean

Not clean

We enjoyed our stay at Town and Country Resort. They have a lot of activities for kids that my children loved. Service was a little slow when we were waiting for food and drinks at the pool but it was Memorial Day weekend so all things considered it wasn’t too bad. Easy checking in and checking out. Would definitely come stay here again.

Resort was peaceful and clean. Good food at Arlo. Wonderful service.

You do not have to leave, everything is perfect and comfortable.

You do not have to leave, everything is perfect and comfortable.

Nice property, and very clean.

Nice property, and very clean.

Hotel staff helped fix what they messed up. The rooms were SMALL the bathrooms even smaller

Thousands of 6 to 15 year-old girls and their moms and costume suitcase pushing dads descended on the property for a dance convention. Apparently the fifth one in 2026. Girls turning cartwheels on the lawn, 25 10 -year-olds in the hot tub and the wait for the elevator to the rooms was awful. We ended up walking multiple times up and down for the fifth floor room. Certainly not what I had planned on spending $450 a night for. Before booking, call the hotel and see if there’s another on-site convention because you’ll want to book a different hotel if there is……. The amenities are nice, but can’t withstand all of those people all on the same schedule. The DJ is way too loud and way too close to the monkey bar that you can’t even have a conversation. The staff at the monkey bar are slow. Had to return to the front desk multiple times because they didn’t activate all of the room keys they gave us and they didn’t give us parking access on the keys. The rooms are a standard hotel room. Small and old if you are in the towers. Ours did not have a balcony and was the furthest walk from the main pool. There are dozens of service charges and taxes added to the bill for San Diego County and the hotel. I just cannot recommend this place for adults looking for a nice getaway.

this property was unable to accommodate the large dance convention, with thousands of kids and parents as well as other guests. Trying to get service of any kind was a legitimate problem. Not worth it. Food was very expensive and the service was horrible.

The main door to the room was hard to open and close.

Staff rude and not helpful. They all need training on hospitality Place was somewhat clean; Good luck in getting great service when you go to any of their dining facilities Talk about rude waiters thank you Only restaurant was wonderful and helpful and staff was amazing. Was the restaurant by the pool-Lapper Worst dining Arlo- they have no idea how to treat people

A great place for families. Lots of amenities for adults and children.

A great place for families....

Weve been to this resort twice now, we do enjoy it. The restaurants are a little pricey but thats to be expected at a resort, there is a mall behind the resort in walking distance with some good options for food to!. My kids love the pool area & with the waterslide it is a fun extra & the lawn games/activities they do is great! The rooms feel a little small but decently clean , the beds/pillows are comfy, my only real absolute worst thing I hate about the rooms is their shower set up in the bathroom it does not have a closing door or curtain its only half covered by glass & then open so especially with kids the entire bathroom floor just gets absolutely soaked & it is just so gross to have a soaking wet bathroom floor, I kept requesting extra towels to keep putting all over the floor/wiping up the floor. Its just an ick bad design in my opinion. The staff is very nice & helpful.

Fun place to stay!

The room was clean. The set up.of the shower is very inconvenient. It was a last minute stay. I was expecting it to be more since it's a resort. I wouldn't stay there again.

Property to big parking space to far away

We had a wonderful stay at this property for a dance competition weekend. Everyone on staff was amazing, friendly, and helpful. The property was clean and beautiful. We would definitely stay here again.

Great place and friendly staff.

Handle on Toilet upside Outlet did not work, could not charge Too many events at once, made it difficult to get food or coffee

Always an amazing time for the kids!

Great location, rooms are comfortable and clean. The bed is awesome. Shower is great, too. Awesome water pressure and got hot immediately. There is no hair dryer! Make sure to bring yours if you use one. Plenty of space and plugs. Balcony was lovely, too. It can get loud though if there are a lot of kids in the pool. I didn’t use the pool, but it’s big! Really nice hotel. Would totally stay again.

Clean rooms. Staff really help full

Awesome property. Awesome staff. ET at the front desk is great! Thanks so much for having us!!

Such a nice little spot to getaway. So convenient with all the restaurants near or on the property. Great place

Pool was just what we were looking for

There were no drinking glasses in the room; when I asked the room service attendant, she didn't understand English.

Everything was wonderful. Pet friendly. Great food and drinks . The staff is excellent.

A tv in the lobby area would be great for those that don’t want to disturb their significant others week am I a. Shared room. Lobby coffee service super helpful for elderly.

One of the best hotels I’ve ever stayed at. Reminds me of a resort

Room was poor quality.

Most of the staff were really nice, and the text feature to get help and support is great! We enjoyed the pools and overall feel of the hotel, but the hallways are outdoors and sound echoes a bit. We had loud people above us who were up very late at night, so we had to contact the front desk two nights in a row. There was also an issue with our bathroom door, which didn't close all the way.

It was an amazing experience

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Loved it

The pool was so much fun, the staff was incredibly accommodating, and we loved having multiple dining options on the property. We’ll definitely be back.

Room was clean, gym was great!

Love the vibe. As if in Hawaii

Everything you need is here. We visit a couple times a year for either Tiki Oasis or a weekend getaway. The property is gorgeous, the food & beverage options are great, and the staff are super attentive. We park our car on arrival, kick off our grown-up shoes, and just lean into the luxuriously chill vibe.

Ver good. Parking was expensive, but place was great!

For new comers.. please note that there's daily parking and hotel service fee.. Overall.. excellent stay!

Perfect getaway. Super family and pet friendly

N/A

Great amenities and excellent staff

Very clean rooms, healthy ambiance for the kids. The activities and entertainment they provide are a plus. I highly recommend this place.

Clean rooms, clean pools and plenty of room to lounge, various options for food. The place overall was clean with many places to grab a drink.

Yes

Amazing location and service

Had a great stay. The kids enjoyed the pool and the waterside. The gym was well equipped as well.

Lots of things to do…Fire pits were wonderful

Staff were very friendly and helpful. All requests were handled very efficiently.

Good

Fun place to stay I loved our room had a fire pit.

Amenities are great

The rooms need renovation , the carpet in the room was very old . The check in process took 45 min, they were short on staff. staff were over worked , but really nice .

Clean room. Excellent staff service and the ambiance is great!

Clean room. Excellent service and also the ambiance is great!

Clean room, remodel and staff was friendly. Could not order room service spotty internet. The neighbors had many kids crying and slamming the adjacent door all night.

Great resort for kids. We visited during spring break. They had events for kids, nice slide and pool, dining areas and place to run around.

The rooms were not what we expected they leave a lot to desire they are old and run down maybe even some safety concerns.

Perfect for kids

Awesome customer service.

My only complaint was the line forever other than that it was great! Loved this hotel!

Overall a great experience. The staff was very friendly, and the overall cleanliness of the resort was great. Check-in was smooth as well as checkout. If I had to pick one negative thing about my experience, it was the fact that there was a cheer event that was hosted by the resort. This allowed the people who were attending this event to have access to the bars, the pool, the restaurants. It was overcrowded. I plan to stay here again in the future, but I will definitely be doing my research to see if they are hosting an event like this. Overall great experience, but I’m hoping my next stay here will not be as crowded.

Great restaurant

Retro feel

Small room, but still nice; could use better air conditioning during warmer days; Overall a nice property.

The hotel property itself was great. However, there was an event going on for the cheerleaders competition, which resulted in being understaffed. Consequently, the pool experience was inadequate.

Pool closes to early also they had an event today and it was really loud music really early in the morning. They have to be considerate that not everybody was attending that event and just wanted to sleep in for a few room service came knocking four hours or almost 3 hours and a half earlier than the checkout and their check-in is at 4 PM. Very inconvenient for people that are driving very far. I just wanna rest overall. The place is OK. I like that. It has a bunch of amenities like if you need a store they have a market in the resort. That’s about it and please ask before if you have to pay for parking because they do that in the last minute very unacceptable and also you have to pay extra for the cleaning crew. My room was completely clean. Overall, staff was wonderful check-in was easy and to check out was also easy. Can’t complain about that. There’s a lot of good stuff about it. There’s the mall and a bunch of shopping centers right across the street. If you would like to take a walk it’s a lovely walk.

Yes

Definitely a resort hotel but there tends to be a lot of people which causes overcrowding in the pool and hot tub. Not sure why there's only one hot tub for hotel as big as this hotel is. Nice but don't know if I'd stay again especially with the added resort fee and mandatory paid parking. Definitely could use an adult only area for pool and hot tub. Also their marketplace gets really backed up when it's busy.

Elevators are really slow and take forever

Also parking situation is terrible, they have underground parking with no elevator, you have to walk up the ramp with your bags. Total disappointment Don't book here

Great stay

Great location, resort feel

The cutest hotel ever! Everyone was nice and it was super clean

Love this hotel ! Always a good experience !

Rooms where clean hotel was excellent

Clean room, tiny bathroom though, not the greatest layout with buildings located far away from main entrance. with parking and resort fees more than 350$ per night, it’s not worth it

Family friendly resort. Clean room. Would book here again

That said, there were a few issues that made my stay less comfortable than I’d hoped. While the room was semi-clean, it could definitely use more attention to detail. The rooms don’t seem to be well insulated, and unfortunately, I was placed below the gym, which made it very difficult to sleep due to noise. Housekeeping was also quite loud in the hallways early in the morning. Additionally, the pool in the tower area appeared dirty and didn’t seem to be properly cleaned during my visit, which was disappointing. Overall, the staff and amenities were strong positives, but improvements in cleanliness, noise control, and pool maintenance would make a big difference in the guest experience.

Great stay. Shopping and publick transportation close by.

Amenities

Handed out lollipops at the front desk so cute

Staff was awesome, there was a reptile show, and we had a great time at the valentines dinner.

Staff was amazing atmosphere was even better. Restaurants had great food definitely will come back and definitely recommend.

Excellent customer service

Loved our room, only stayed here one night but couldn’t have asked for a better stay.

Room was clean.

Clean room, great pools, and service

Clean room, nice staff. However the room was very noisy - some sort of equipment outside (HVAC?) and the sliding door whistled, plus the hot & cold controls were reversed on the sink faucet handles and not marked. That could be dangerous.

Exhaust fan in the room was broken and there was spiderwebs underneath the desk and next to the slider. Staff was friendly. Pools will corrode jewelry so take them off before you go for a swim.

Very very impressed with The Town and Country overall! From checking in the room, dinner at the Arlo, the pool experience, and the location!! Couldn’t ask for a better hotel!

Check-in was extremely slow — we waited about 40 minutes in line, which was very frustrating after a long day. Overall, it was a very disappointing experience and did not meet expectations.

The “quirky” mention of weed on the room key cards and all over the walls was distasteful as well. There are kids that stay there and that’s a terrible example to set.

Room and layout of hotel

Thanks

Easy check in. Clean room. Comfy bed. Nice area. Easy walk to mall. On site food isn’t my fav but there are plenty of choices.

The room, amenities and the way they made ke qalk all the way to the entrance to pick up my food or anything I need it when I was almost at the end of the last tower

Great room

The room was spacious, clean, upgraded and comfortable. The property was large but very well kept with a lot of amenities.

Staff was great, rooms are dated but cozy. Entire property except the Lobby shows signs of excessive wear and tear. That said it felt safe and was very enjoyable.

Rooms were old, small, dated and super expensive with the "addtiinal fees".

Our room was spotless, bed are comfortable. I love the bonfire in the common area. The staff are friendly and attentive.

Pool & bat

Over 30 minutes to check in. No parking or luggage support. Room was very small and sub par. When asking front desk staff politely if there was valet or luggage cart, front desk staff laughed and said “we’re not fancy like that.” Even cheap hotels usually have a luggage cart. 1/3 mile hike to the building with our room. They charged us extra even though it was noted we paid through hotels.com and did not use any amenities. No food after 10pm and no door dash permitted. Over the 2nd worst hotel experience I’ve ever had. I’m not one to usually complain. I will not stay there again

Staff and amenities

Staff were pleasant and helpful.

Ok

Check in was difficult, food really overpriced

Great everything!!!

They now charge $38 for parking and $30 “resort fee”. They no longer give specials to Expedia Gold members. The waterslide and restaurants were closed so not sure what the “resort fee” pays for. We have been coming her for years. This was a sad and disappointing stay.

N/A

The room had a weird odor and the bed was uncomfortable.

Awesome

Great Resort, the staff were nice

This is a beautiful resort and the people who work there are so diligent and attentive and kind. We love the hotel. The rooms are cute and the retro decor is so much fun. we will be back for sure.

Lots of noises that didn’t allow us to sleep two nights. Front desk were nice and they waived car parking fees.

The bed was not comfortable. Was charged a resort fee for a senior citizen. I didn't feel this was right and would appreciate a refund. I wasn't aware a breakfast was available.

Decorated beautifully for the holidays. Loved all the outdoor sitting areas.

We arrived late and checked out early and thus did not have an opportunity to explore the amenities and property. Based on the room and customer service, we rated a 5. Wonderful customer service! From what we saw, the facility is aging but seems to be well taken care of. Our room was great, but we did not get our booked room due to plumbing maintenance. Will stay again!

Clean room, friendly staff.

Room was very clean. The resort is beautiful. What’s really cool is you can park and never need to leave the property if you do t want too. The ARLO restaurant had great food. There a convenient market for snacks and food and also they do room service. Great place to stay. I’d definitely visit them again.

Clean room. 60/70s vibe and decor.. Nice area.

The Marco Polo room was in a creepy motel-style building. Room furnishings were nice but there was a spider web that wasn't dusted off in the room that could be seen directly under the room light and bugs (an ant and an earwig) in the bathroom. They're not harmful but still NOT what want to see when you come out of the shower.

Hotel amenities and room space. Elevator needs improvement and cleaning service. Would definitely stay there again and again

snazzy room for the win...clean spacious, great view

Loved the room! Loved the grounds! Loved the staff.

Construction noise, small rooms, not great

Great amenities

Room was great and resort very convenient for the conference I attended.

They did not have the firepit room

Great

Front desk clerk was very rude upon check in. Half of our floor are under construction and no information about it. Strong smell of dust in the room.

Stay was amazing.

Beautiful property / view.. wish I could say the same about the rooms.. because of the rooms and elevators I will not be staying here again.

I did not get the room that I specifically reserved and paid for. The room is way too small than what I reserved. The shower water pressure sucks big time. There were too many bugs in the room. The room stinks so bad. The staff at the front desk was super rude to me when I checked in. Just overall experience was very bad. I will not stay here again. Being a resort mind you we thought that the water slide is open a bit late. But closes at 5PM.

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Great place for family

Great family hotel

We love it here at Town and Country. We come atleast once a year. Rooms are always very clean. The kids love the pools especially the water slide and entertainment they offer. We love the accessibility of the coffee shop and restaurants near by. As well as the shopping center right behind the resort.

Enjoyed the pool and the facility was beautiful. Room was nice too

Be back soon

We were pleasantly surprised at the comfort and ease.

Room and hotel were very nice. The room we had has been recently renovated. The hotel accommodates large groups for conferences. This caused the check in process to be painful. We were in line for over 45 minutes.

we enjoyed our mini getaway!! kids love the pool and the water slide. will definitely stay again when in SD

Clean and cute enough

Clean rooms, staff is finally, and location is convenient.

Lobby, outdoor spaces including activities available were good. Plenty of fire places and seats to lounge in outside in the main courtyard. We were assigned a VIP room but the hotel placed us in the furthest, oldest building from the main lobby with a very small pool area. Also if you happen to go during an onsite convention, beware there may be groups of unattended teenagers/college students who like to yell throughout the night into the wee hours of the morning. Did not sleep well!

Beautiful property by parking is limited and housekeeping never came.

Good

Very family oriented we had some neighbors who were there to party however that’s not the hotel‘s fault. The hotel itself was magnificent. Very well. Kept grounds plenty to do, especially for children. I love the fire pits and the fact that you get to buy s’mores packages.

Clean rooms. Family friendly

Its very enjoyable resort like feeling

Rooms were quite, but cleaning was not up to standard upon arrival.

I would like to start by saying this be careful what you sign and initial at check in when I got there the young lady at the front offered me free parking for our stay as it was our first time there I thought it was really nice I initialed and signed check in papers but at the time of check out they had added $70 parking fees when I asked they sent me a picture of what I had signed at check in and they just wrote down $30 each day on something I had initial that did not had that to begin with I was pretty upset I hate getting mislead, then one night we order food and my sons pbj sandwich had mold we noticed after he already ate half when I called I was promised a full refund for my order my son had an upset stomach the rest of the trip which was a bummer, I asked about the refund 3 times and they kept promising a manager would call me no one ever did and a refund was not issued that’s poor customer service they shouldn’t one promise something then turn around and charge you for it and two when something goes as bad as mold in your food a manager should immediately contact you not having you ask around for a refund or be looking for management those were my downs for this trip!!!

Loved our room and the pool and restaurants on property! We had a wonderful weekend

Excellent venue options. Great food.. a little pricey but normal for California. Definitely recommend

The property was really nice but the room was not in fantastic shape. The bathroom door wouldn’t close. The Airconditioning was extremely loud and kept us up all night.

Check in took about 45 minutes therefore we missed the opportunity to ride the water slide which bummed my kid out. Main reason why we had booked. We liked that they played a movie at night at the pool area, seems kid friendly, family’s making smores outside by the fire. Our building is going through a lot of renovations therefore might be the reason for the roaches. Still gross.

Wonderful stay. Room is upgraded

Nice property, definitely an older building in the happy camper section. Our a/c was rattling all night long. Beds are comfy, reception was super nice. Lobby is beautiful.

Satisfied with the entire stay, they just need to get some water pressure for the showers.

Room was clean but furniture was in bad shape. Bathrooms in desperate need of updating. Amenities were good. Restaurants (Arlo) was excellent but really pricey. All in, with the daily resort fee and all the taxes involved, it was not a good value for my stay. Overpriced.

nice

The pool is really great unfortunately we were given a room that had a view of a brick wall and we weren’t told that and we paid extra so that we could have a balcony, but to have a balcony facing a brick wall should’ve been mentioned in the confirmation. Other than that hotel was Pretty good and we may or may not be coming back. We’ll see there’s so many other options.

We were put in the building that is under construction. There was so much dust from constriciton you could smell as you entered the building. The condition of the building should really be considered unlivable. We were shocked they housed people there. My eyes were so swollen from the circulating dirt thru the vent system I will be shocked if I don't get sick. We stayed out of the room as much as possible but you can't be paying for a room that you need to vacate! The grounds are lovely and lively and the staff as hospitable and listened to our concerns.

Great place

My stay was very short, but we truly loved the resort.

The room was clean and well kept. The por petty is very nice with a very relaxed vibe and it looks well maintained. The staff were very friendly and polite. Parking was full at the rear of the property by the tower but the parking structure at the front had plenty of room.

Clean room, helpful staff, family friendly

It’s a crappy motel disguised as a resort.

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Attended a conference at Town & Country Resort San Diego and had a fantastic experience! The venue is modern and spacious, staff were attentive, and the atmosphere made the event both comfortable and enjoyable.

the current renovation

Great place cool people a lot of fun I would return

Love it

We LOVE coming to this hotel. We have season SDSU football tickets and stay here multiple times a year. We live the accessibility to the trolley to get all over San Diego. The pool is great, jacuzzi is HUGE and don’t get me started on the waterslide. Sooo fun!!!

the property was great. i felt save and my room was clean and i will be going back on a vacation with my family cause this was a business trip

The property is beautiful otherwise although I would never stay again at this hotel.

Loved everything about this fun retro themed place . Staff was friendly and accommodating. Market and restaurants served delicious food in a timely manner . Love the choices

Rooms are small, no hot water in the AM.

Excellent experience, great overall & wonderful mini vacae

My family and I loved it

Overall a terrible experience. What went right? Not much.

Exactly what we expected for a very kid-focused, family-friendly weekend. Perfect for a quick and fun summer getaway.

Nice but have to request a few missing things in room

Great property overall…I like the decor and hotel vibe however it’s very family focused and there were a lot of screaming kids at the pool over the weekend… I would have liked it a bit quieter, but no fault of the hotel

Everything

will be back soon

It was warm in the room

It’s like

Great place for family and couples

Loved it will definitely stay again.

Unfortunately not what I expected for the price range and the area , rooms really small not even a bottle of water as a courtesy, bathroom ugly and old , honestly i don’t think I’m coming back….

The hotel and grounds is beautiful! My family was there this Labor Day holiday weekend. While they cater many activities to kids, it was just too busy. Pool was so packed my kids could not swim. Allergic to dogs? Yep my husbands eyes swelled. While we like hotel, it just wasn't the right time.

Great family hotel

This is what I sent the property and they didn’t answer: I called your front office because the fridge wasn't working. They said adjust the temperature. Did not work. I have a baby & need to keep milk cool. The milk was mid . Neither cold or hot . Just warm . I had someone come drop off towels and had him check the fridge .he said he would be back and never came back. I've stayed in many resorts and the first thing they do is replace the mini fridge. No sense in any of these workers to keep the customer experience positive. I had breakfast one day at ARLO. Host in the front said 10-15 min wait... no problem.. when we finally get seated waiter seemed like she didn't want to work... it's a resort people travel to this area . Be more happy being at work and don't look like you just come to work to get paid. It's about professionalism that's why you get hired /experience working in this industry. We just asked for water... and a cup with straw for the baby. She said I'll be back. Leaves doesn't come back . Passes by our table and says o I forgot the straw . Leaves for another 10-15 min comes back and says I forgot the straw . Our food had been ordered but no sense of urgency. Keep in mind they made it seem like it was so busy and there was empty dinning tables every where. Third attempt to bring a straw ... nothing ... I had to call another waiter over . She was rude too but came back positive with a straw and said " how do you have a toddler cup with no straw " //longer review:

Amazing

Amazing property

AC not working, smelled like cigarette & mildew.

Great property, I would def stay again. Cons are that breakfast is not included but paid for pretty good breakfast at their resteraunt and parking is hard to find in the evening. But other then that the pools are very nice and restraints are good, and I can walk to the shopping mall.

After booking for more 2weeks in advance they can't honor your request

This hotel really fools you by the looks and pictures on their website. It doesn't reflect on the employees attitude and the under staffing. I arrived one hour early prior to my reservation, I decided to wait in the lobby bar. Full bar and only 1 bartender available is it crazy, considering to have fully booked Hotel and a event on the convention. The bartender super rude and zero customer. The check-in times arrives No txt msg like they said, I have to wait in like again to check on my room, 4:20pm by the time. I got assisted by the manager I think her name is Ana, gave me my room key and show my thr map of where I am staying. They sent me to a building completely opposite of my reservation all the way in the back very outdated, smell horrible and the elevators super slow. I was not happy, I called the Hotel to make a change or a upgrade to be switch to a different building the gentlemen I spoke to told me he have a room available across from the pool just to come to the front desk to make the change. Ones on the front desk a Hispanic lady help told I just called in to maks a change hand no clue what I was saying and got rude with me that no room was available it was a misunderstanding that they couldn't help me. Anyways, they have lots to work on with their communication ,understaffed and customer service.

The wait to check in was 45 minutes. The staff that checked us in was annoyed and unapologetic. The pizza from the market was burnt and so hard that the crust came off when my son tried to pick it up. He wouldn't eat it - he's 10 and will eat almost anything. When we were leaving, the same staff member that checked us in was walking in while we were walking out laden with luggage pushed past us though the door and didn't wait for us to fully exit the building. The pool area is really cool though and it's very kid friendly. Not enough to get me to come back though.

I was really impressed with the service team. They are on point, they answered all my questions with a simple text. There’s so much to do on the property. From restaurants to lounging pool side, even a game of volleyball. The market was so convenient for a quick hot chocolate and a snack. My kids had a blast very family oriented we will definitely return

thin walls, I could hear my neighbors as if they were in the room with us.

Our stay started out well with a very attentive, kind woman at the front desk. I reserved a room with a fire pit, but for some reason she did not have me in that room. Because there was one available, she made the room change (from the main tower to a ground floor room with a fire pit). She kept saying things like, "Are you sure you don't want to stay in the tower?" or, "If there is any problem let me know and a room change can be done." Just after entering our room, we noticed the joining room door was unlocked. It locks from the other side, so it required a key. Furthermore, it appeared that I could unlock the neighboring door. Security came with a key to lock the door and insisted all was well. By that time, we checked out the patio area. It was GREAT! But, the lock on the sliding door was broken. Literally, screws were coming out. So I called the kind woman at the front desk and she changed our room to the tower area. Our room was great...and quite a bit more updated than our ground floor room with the fire pit and faulty door locks. Our stay ended up being great.

I don’t like the parking.

Clean and inviting ambiance throughout the resort. Family friendly dining and food options inside the resort for those who want to stay there with their families.

Room wasn’t that clean. Property is amazing. Lots of things to do on site, but also great location. On site bars, pool, waterslide, games, movie nights, etc. So fun! Staff was great.

Very convenient location. Clean and cozy rooms. Very helpful staff.

Very nice hotel, even better then what I expected!

Great amenities. Half Ass renovation of room (tower 2).

this is really nice family hotel

Unsanitary and unsafe. This was a nightmare. Dogs were allowed to walk in the pool area. The owners did not pick up the waste and families stepped in it and tracked poop all over the pool area. Another guest pooped in the pool and yellow and black caution tape was placed around the pool. A little girl went missing and the police had to be called. No lifeguards or security on site. These are huge concerns. This hotel is unsafe and unsanitary. there were off course minor issues, as well. Check in had huge, long lines. There was no remote in my room. One functioning elevator. Stay away at all cost. Low grade resort.

Look else where for better deals and more pet friendly hotels.

They don’t give any VIP access . I booked this hotel because they have VIP access .

Great family pool area.

Dirty carpet , ac noisy and room smells bad

They didn't honor the Expedia VIP upgrade. Also there was no day curtain that let light in but people couldn't see in, just a blackout curtain. I was on the 2nd floor and I could make eye contact with people outside. So I was in darkness all trip.

$37”6 dollar for parking just like Vegas, no food or snacks after 10:00 pm Big resort too many guest

Overall very clean facility. But light in bathroom was broken, water in the tub didn’t drain, and toilet was also somewhat malfunctioning. Front desk was helpful upon check in. The bellhop in front of hotel was useless. We were loading luggage into a cab and he just stood there staring at us. Also know that if you get a second floor room in one of the shorter buildings, there is no elevator so you have to carry your luggage up stairs. It is not hard but it would have been nice to been given a heads up and our bags were heavy on this trip. The service at The Lapper restaurant and Market was great! Overall, an okay experience.

Surprised me for the area. Certain aspects of the two queen rooms could be upgraded but overall a great resort.

The property was great ! Only thing is the elevator on the back building is super slow. But otherwise great

This was our second time staying here. Amazing experience.

The Town and Country is a great stay in San Diego. It is centrally located to and close to beaches, Sea World, Petco Park and the San Diego Zoo. The waterslide is so fun for all ages and the huge pool is relaxing. We spent ao much time in the hot tub and had a cabana with amazing service. I highly suggest this hotel and is certainly our families favorite place to stay.

A total scam!!!! Be careful

Overall great stay

Property was amazing. Front desk was extremely busy and overwhelmed. Front desk staff had to continuously go to the back to speak to the manager, instead of the manager coming out front to assist his staff. Check in took 45 mins. Expect a lengthy check in process.

There’s was a DJ at night by the pool when we went, so if you have littles and a pool facing room, good luck getting them to sleep. They sell day passes to the pool, which is ridiculous- and also why everything was so chaotic. Hotel guests are mixed in with party-goers and there’s just no peace at that pool. We tried to eat at the advertised sports bar on site, and it was a solid 4/10. Cold food- literally. Oh and our room had no hot water for a while. That was fun. I have never written a review on here before but for young families who want a little getaway, STAY CLEAR of this place. We really wish we would have booked the Holiday Inn Mission Valley. That place is amazing, but they didn’t have any availability

I picked this resort thinking that was going to be clean and with a nice clean room. error. The room was not clean, had a bad odor like moldy or humid. I had to stay because my son had surgery and I did not have time or will to dispute anything.

All the updates made to the pools and dining, didn't need to leave the resort.

The house cleaning service went above and beyond. We left in a hurry for reservations and my daughter left her things and clothes out, when we returned all her clothes were folded and all her things were organized neatly. They even removed the hair from her hair brush.

Beautiful clean and so friendly!

It was a nice place to spend with family.

It was an ok stay.

parking price seems steep at 38 a night.

The hotel was at a good point for shopping centers. Check in was a long wait but if we needed any towels/services to the room they were quick about it. Overall very nice stay I would return again.

Great hotel but the water was cold to shower and no working ice dispensers

Fun family trip and pet friendly. Loved the pool with water slide and nighttime movie by the pool. Food was great and can walk to the Fashion Valley Mall.

It was a great location and there was no need to leave for anything. It was all on the same grounds.

For a refund.

Everything was good.

Great everything, family friendly and the service was great….

Also really appreciated the dry board on the wall to record our daily adventures! It was fun to use and read at the end of each day. Thank you! We will definitely stay again!

Additionally, having an elderly family member on the 7th floor with no reliable elevator access was extremely difficult and could be dangerous. The hotel seemed unprepared for the large dance competition crowd, causing elevator backups and general chaos. The broken AC made the rooms uncomfortable in the San Diego heat, and the presence of spiders in the windows showed a lack of thorough cleaning. The parking situation was inconvenient, especially with luggage and small children, as no carts were available unless you pay extra. Overall, the experience felt neglected and unaccommodating for families or anyone needing extra care. I would not stay again or recommend this hotel.

Very disappointing I would not recommend this property and I would like to get a refund on my stay due to the fact that it was overbooked. The pool was extremely dirty was not able to use any of the amenities and also there was never any parking had to go around? For a long time the elevators were not working properly. Had to wait over 30 minutes just to go up the stairs. I have a handicap pass. I wasn’t able to use. It had to park far far away and be able to go upstairs and the elevators like I said were inconvenient not working. I do not like the service and or the amenities at this property What is indicated on this site isn’t what they offered was way too many people for the long weekend they booked over booked and it was very disappointing that I had to leave early from my trip overall I want a refund

when you arrive, it's wonderful BUT, I had a huge brown cockroach crawling around my room and i called the front desk a few times as it was getting later and time for bed and NO ONE came to look for it or kill or get rid of it. I stayed at this hotel before many times in the past when I was much younger and before I had expedia... I would rather have received my money back for the entire stay

Cute hotel but frustrating experience. WIFI in the room did not work. It took several conversations to convince hotel and a full day of working in the lobby before they moved my room. Elevator in hotel extremely slow. Work out room closed at 10pm- too early.

Nice, good for families but the rooms need some updating

Love it

I didn’t get the room that I requested. The elevator broke down. The waiting was too long

Everything was great but the AC was terrible 😕, we were cooked at night

I liked the restaurant in the hotel! But the bathroom was pretty outdated and the mattress was hard. The pool was also very dirty

Nice pool area. Beautiful landscaping

I use to love this hotel but will not stay again until they get it together. The music by the bar is Phenomenal and always the best part of my stay. Love seeing the dogs everywhere too.

Very kid friendly

Cons: Check in was 4 room wasn't ready until 4:40. Overall grounds have 2 restrooms, with a total of only 3 stalls. One in the lobby area and one in a restaurant on the other side of the location. For the size and the amount of people, it should more than 3 stalls for men. Has a seating area near the main bar area with a couple of servers walking around taking orders. We sat there for about 2 1/2 hours, servers continuously passed by us and never asked if we wanted to order food. which would be fine, since we can doordash some food, however you aren't allowed to bring in any outside food and eat it in that entire area. Remotes for the TV's didn't work in both rooms we paid for. You can turn the TV on but couldn't change the channels. Overall not worth the money and wouldn't return.

It was great

We like the variouse activities available. Hotel staff was very friendly. We will stay there again.

Staff was unprofessional and extremely rude