Hilton Garden Inn San Diego Downtown/Bayside

Property may be in an ideal location but DO NOT make the mistake of thinking you will get your $60 a day deposit back. They don't allow any self parking, ONLY Valet but make it seem like it is included and they state the $60 is a deposit for incidentals but when checking out they say it's applied to parking for the overnight valet parking around hotel is cheaper.

I had the best experience! An employee named Agape helped me with changing my reservation to two double beds. She was so nice and accommodating. I knew my birthday trip would be amazing. My room was very clean and my husband and I loved the gym and pool. We also had dinner in the beautiful courtyard. Our stay was 10 out of 10.

The front desk was not friendly. There was hidden expenses we couldn’t get coffee. We had no idea that breakfast or coffee was not for us in the am. No one explained it. I will stay another hotel when i return in few months

The Hotel was amazing! Thank you so much!

By far the best mattress and pillows , I had in a hotel .

This was a great venue for a couple nights stay. Location was prime and the onsite amenities made it easy to stay nearby. We will definitely stay here again. The rooms were fully stocked and super comfortable.

Overall decent. Further from everything but still walkable

Amazing! The front desk manager accommodated us to make sure we got rooms next to each other. Our stay was amazing!

Staff was friendly and helpful Convenient location.

Excellent

Good Bathroom was spacious

Exceptional

Location is TOP! staff super friendly! and great with my dog!. The only two things were they have construction with drilling starting saturday and sunday at 8 am (not Great!) and also the jacuzzi could use some cleaning! but other than that great location, great staff and amenities! walking distance to everything!

No complimentary breakfast or shuttle service.

Room was clean. Easy check in friendly staff.

Great service from extremely friendly staff. Would recommend to anyone.

It was clean, no pest issues. The valet parking fee of 60$

It was clean, no pest issues. The valet parking fee of 60$

I liked everything about the hotel except the pool. I should have looked closer to see if the pool was heated. I booked this hotel primarily for its close proximity to the zoo, airport and cruise terminal. The location was fantastic. They were undergo in my renovations during my stay and the hotel was extremely updated, clean and modern. However I also booked it because I had planned on a pool day for my kids and the pool looked very nice, but it was not a heated pool and it really was too cold for use. If I had known this I probably would have booked a different hotel.

Solo el estacionamiento es muy caro

Excellent stay, very friendly staff! Even Valet was one of the best I've encountered. Only issue I noticed, is that the staff in all areas need training on not asking for room number and using last name instead. I even mentioned to a member of the front desk one evening about not asking for the room number and his reply was " how else will I be able to charge the room". My reply "look up my room number when I give you my last name. "

Too much train noise kept us up all night

Superb

Great location but the Balboa park is nit 15 minutes walking distance, it is 30 minutes!!

Staff was great Only complaint was that we were not able to turn off the light at the entrance by the restroom

First class service . Great price. Staff at front desk were great people. I plan on staying there again in 3 months.

We had a great stay at the property except the internet was not working in our room so we were unable to watch anything on the tv but the live tv. Also, the train was very close to the hotel and it was very loud in the middle of the night too.

More options the breakfast

Wonderful staff!!

The rooms were very nice and clean. We could hear the guest above walking at all hours of the night. Heavy foot. The pool said heated, but was cold as ice. It was like a cold plunge and it was not that big like the picture show. Some of the plugs in the room did not work and the last thing was we ran out of toilet paper.

The rooms were very nice and clean. We could hear the guest above walking at all hours of the night. Heavy foot. The pool said heated, but was cold as ice. It was like a cold plunge and it was not that big like the picture show. Some of the plugs in the room did not work and the last thing was we ran out of toilet paper.

Exceptional

They were under construction during our stay. The elevators were acting up as well.

..

The room was very clean, comfortable beds and very quiet. Exactly what we need for the long trip we made

breakfast was no good, very basic, only one small portion.

Clean seemingly newly decorated rooms and restaurant. Good/easy to connect WiFi.

This was a perfect place for an our family of three to have a staycation! The views were terrific and the location was great. The rooms and common areas were well decorated and clean. Staff were all lovely and helpful and made our stay that much better.

A+++. Highly recommended.

Everything was good overall. I was a little disappointed to find no bodywash in the shower. After making the staff aware of this issue I expected it to be resolved. The disappointment to not having it replaced was pretty strong. Besides this dropped ball I enjoyed my stay.

EVERYTHING Nothing is was perfect

EVERYTHING Nothing is was perfect

Booked and paid for a specific room & did not receive that. Don’t give people options to book a certain type of room if you’re not going to provide those exact accommodations… otherwise the hotel is clean & the beds are comfortable.

Location, comfort, helpfulness of staff Nothing

Location, comfort, helpfulness of staff Nothing

Staff are friendly and took care of the noise right away of the next room guess in the middle of the night. Perfect location when in San Diego

We had a nice Mother’s Day weekend. Sat in the Jacuzzi and it was great walking distance to everything!

It was all amazing! 10/10, no negative notes!

The hotel is under construction. It costs $60/night for parking, but the valet service is very good. The beds are very comfortable. The hot tub was very foamy.

Wish the bed are the more comfortable

Amazing stay super clean room and helpful nice staff. The bartenders were amazing. Would most definitely book again.

Clean Rooms & Awesome bartenders!

The hotel was very modern, clean and welcoming. The staff were so nice. Gave us water on arrival. The pool was nice and clean. We had a nice view. The TV was good - we could watch netflix. The food for breakfast was amazing ! The location was good as well. Nothing I didn't like

I like the location of the property not to far from downtown Italy and other attractions. Definitely wasn’t notified that there was construction going on prior before booking and on arrival. It would have been nice to know otherwise I would have booked or common courtesy just a hey just to let you know we are under construction but we will definitely try to accommodate you as much as possible . Instead of walking in to construction.

I like the location of the property not to far from downtown Italy and other attractions. Definitely wasn’t notified that there was construction going on prior before booking and on arrival. It would have been nice to know otherwise I would have booked or common courtesy just a hey just to let you know we are under construction but we will definitely try to accommodate you as much as possible . Instead of walking in to construction.

Superb

Just ok

Room was clean, pool was deserted, and Angel at the front desk was great.

10/10

The temperature in my room was terrible and when maintenance came to help fix it, they made it like an ice box. My hair dryer was broken as well.

Great!

11/10 rec

Stayed for several nights, room was not cleaned and supplies not refilled on 2nd day even requested to do it daily. Room still not cleaned and supplies not refilled even after 4pm on 3rd day. Have to request front desk for cleaning and refill supplies.

We thought breakfast would be buffet style. You order one dish from a menu. Not worth it.

the hotel was in construction when we went. the wing we were next to was dirty and full of debris. vallet is expensive and there are barely any other parking choices nearby. the design was unassuming. clean and had a great view of the water and boats

Staff incredibly unhelpful about merging a reservation. Room mediocre, breakfast very $$, gym terrible. Just not as nice as other Hilton properties we’ve stayed at.

Pleasant

Our stuff got wet due to the window not being seal right and loud music coming from downstairs !

We loved the location and friendliness of the staff. Also the room was clean and they checked us in early. Renovations were happening which worried us because the hallways were dirty. Also the pool was small. Overall, we would stay here again. The bed was super comfy and the bathroom was large. Again, great location!

Check in was brutal. Once we were finally face to face, the staff was nice. One of the valet men was very professional. The other was blatantly rude. There were people in the lobby complaining about the same things. Feels woefully disorganized. There was a rotten orange behind the tv in our room and the shampoo and body wash bottles were empty. I would never stay here again.

Staff was amazing Leilani was very helpful and hospitable. A great representation of the the company.

The restaurant was not very good. Chicken was tough and tasteless way overcooked.

I received a "misc rev" charge on my final receipt that was emailed to and then auto charged to my credit card. When I inquired, they took it off. It was for $63.98 and was charged erroneously. Random and odd.

Exceptional

The staff were very friendly and the location was close to Lots of restaurants Nice but it’s under construction and the pool was closed for The first day when we arrived. It opened the next day. Only one elevator was working so there were often long waits to go upstairs

The staff were very friendly and the location was close to Lots of restaurants Nice but it’s under construction and the pool was closed for The first day when we arrived. It opened the next day. Only one elevator was working so there were often long waits to go upstairs

Gorgeous view of the ocean. Clean room, great for kids and very friendly staff. Unfortunately the pool was closed during our stay which made the kids a little disappointed but other than that everything was great

clean floor i was staying on was in shambles. A warning of what we would be walking into would have been good to set expectations, even if it was in remodeling

clean floor i was staying on was in shambles. A warning of what we would be walking into would have been good to set expectations, even if it was in remodeling

The hotel was clean and bed was comfortable. The water was cold and the dust in the vents causing my family’s allergies to act up.

The hotel was clean and bed was comfortable. The water was cold and the dust in the vents causing my family’s allergies to act up.

Thw view from my room 343 No pool available and they didn't mention online, and the games for the kids damaged, they need to invest more budget

No pool available and they didn't mention online, and the games for the kids damaged, they need to invest more budget

When we booked this hotel, there was nothing listed about the pool being under construction as well as the workout room and that is why we planned on coming to this hotel to stay and swim. They would not give us any credit on the room as we booked through Expedia. The manager told me the pool will be available by noon the next day and it wasn’t available until late that night. The pool is almost completely shaded and half indoor and dirty. Also, when we arrived, there are no luggage cars available to take our stuff up to our room. It is a great location and very clean. But for the above reasons, I needed to give that review.

Superb

The Hilton always hits the highest note without even trying. I love the Hilton. I will always stay there when I’m on vacation. My family agrees. Hilton has the friendliest staff and the nicest rooms after staying somewhere else that was subpar, it was nice coming to the Hilton where I knew my family would be taken care of properly. Thank you for the perfect ending to our vacation.

Staff were no help, all amenities were closed . I was charged twice and the staff are doing nothing to help me.

Disappointed on not having access to the pool and gym, I say this because when booking the room there was no indication on remodeling. That was the reason we chose this place and after a long day when checking in we were told the alternative locations we would have to go out of our way and commute to the location.

Super disappointed with the hotel and not having access to the pool due to construction/renovations. When I called prior to booking to ask for pool hours they did not notify me that the pool had been closed. Had to walk 15 min to another hotel with kids to access pool. Very inconvenient

Great stay, rooms are clean, and staff was very helpful.

One of the rooms was dirty, air conditioner didn’t work, pool was not working due to construction. Food was not good and it was clean.

Exceptional

Everything N/a

Everything N/a

Phone didn’t work, chat with FD in Hiltons app was slow to respond to problems and questions

Games for kids were great in the shared lounge area. Had snacks and other necessities for sale were convenient. Cost of valet parking and no option for self parking other than hunt for free parking.

view was ok mostly train tracks but can still the ocean

Good hotel, at end of downtown San Diego. Close to Little Italy, but a long walk to Gaslamp. If you don’t rent a car, location might be too far away from downtown activities. Staff was excellent. Hotel was recently renovated, so room was a bit dusty but functioned very well.

Great place to stay.

We really enjoyed our stay. The staff was very kind and the room was very comfortable

close proximity to USS Iowa, Ballast Point and many other attractions. Parking is $60 per night due to the convenience.

The pool and spa area was beautiful

The worst hotel in my life

everything was good. Accessible room was great for my needs. only recommendation would be better towels and toilet paper.

Wow, we were really surprised in the awesome location the beautiful property. The amenities were just perfect for what we needed a close walk to everything. Definitely going back.

They had construction going on in the room directly above my room. It started at 7:30am on a Sunday morning. I called the front desk several times. It is now 9:30am and still going on. The manager Mina was aware and they offered me ear plugs. Unacceptable customer service. They don’t care about their customers I would not stay here.

Construction on floor above us , was not notified

Great hotel, very clean and comfortable. Would recommend.

Breakfast was great Beds were not very comfortable Wish there was a make up mirror

It was a wonderful stay.

It was a wonderful stay.

Great place clean rooms great staff

Great place clean rooms great staff

the harbor view from my room was great.

the harbor view from my room was great.

ok

ok

Nice pool

Nice pool

the room is spacious and clean. The reception staff was very friendly and knows her job.

the room is spacious and clean. The reception staff was very friendly and knows her job.

If you’re visiting Pedro or Gaslamp, stay closer. For this trip, I needed a place in the Little Italy area.

If you’re visiting Pedro or Gaslamp, stay closer. For this trip, I needed a place in the Little Italy area.

.

.

Staff was nice and room was clean

Staff was nice and room was clean

Clean room, helpful staff, comfortable beds and pillows, realy new modern inside the rooms. The AC could use improvement for less noise, sometimes hard to sleep and wakes up when comming on resulting in powering off completely for the night; but gets hot.

Clean room, helpful staff, comfortable beds and pillows, realy new modern inside the rooms. The AC could use improvement for less noise, sometimes hard to sleep and wakes up when comming on resulting in powering off completely for the night; but gets hot.

Friendly staff, loved that there were multiple restaurants and coffee shops within walking distance

Friendly staff, loved that there were multiple restaurants and coffee shops within walking distance

Customer service was great as well as the cleanliness of room.

Customer service was great as well as the cleanliness of room.

One elevator never worked

The property is clean and in a prime location to scenery/ restaurants and shopping. The 60$ a night for parking is a little crazy!!!

Greta staff

Greta staff

Very clean hotel.

Very clean hotel.

Quick and easy check in. Our room was the same as we’d booked. Friendly staff.

Quick and easy check in. Our room was the same as we’d booked. Friendly staff.

Staff was great and always a nice stay, thank you!

Staff was great and always a nice stay, thank you!

Room are clean.

Room are clean.

thanks for the wonderful last few evening. The team did a great job during the remodel.

thanks for the wonderful last few evening. The team did a great job during the remodel.

Too noisy. Room right by the pool. Did not like that at all. People up all night. Kids especially.

one of my favorite and safe place when we visit here there’s not lost whit this place your paying for confort everything is so clean plus the staff always help in any inconvenience .You have a place to play whit your kids outside ,they offer spaces for work print and even use the computer if you need or a space for relax whit your partner the have a bunch of stuff in the little store if you forget something plus more stuff…..,,

The hotel was clean, comfortable, and the best part was the location. You could walk to the water and to tons of restaurants located in Little Italy. Not a complaint but the pool was more indoor with a very small portion outdoor.

Did not realize that they only had valet parking at $60 per night

Clean, nice customer service, parking expensive $60 per night.

Clean, nice customer service, parking expensive $60 per night.

Very clean and a smooth valet, check in/out process. Rooms very spacious and located by little Italy/embarcadero. Lovely locations to explore

Very clean and a smooth valet, check in/out process. Rooms very spacious and located by little Italy/embarcadero. Lovely locations to explore

friendly staff

friendly staff

Clean room

Clean room

Staff and room was spotless. However no breakfast included and $60 valet only was excessive

Staff and room was spotless. However no breakfast included and $60 valet only was excessive

Nice room , good sound proofing , pricy parking

Nice room , good sound proofing , pricy parking

N/a

N/a

The rooms were clean and comfortable. Nice pool, fitness room, and quad with ping pong table and soccer table.

The rooms were clean and comfortable. Nice pool, fitness room, and quad with ping pong table and soccer table.

Excellent service

Excellent service

👍

👍

Clean room staff was friendly

Clean room staff was friendly

The stay here is amazing. The only downside is the parking. No options but valet which is $60 per night!!! Everything else is perfect!

The stay here is amazing. The only downside is the parking. No options but valet which is $60 per night!!! Everything else is perfect!

Gracias todo ok

Gracias todo ok

Little confused about breakfast where it was served, but overall it was good

Little confused about breakfast where it was served, but overall it was good

Great staff

Great staff

Good

Good

The hotel is very close to the airport and the staff was very helpful.

The hotel is very close to the airport and the staff was very helpful.

N/A

N/A

Staff was excellent and informative about local restaurants.

Staff was excellent and informative about local restaurants.

The front desk staff was professional, but very robotic, somewhat callous, and lacked personality or connection in conversation during check in and check out. This could use improvement in conducting transactions and having conversation with customers especially if they want returning customers to book with them again.

The front desk staff was professional, but very robotic, somewhat callous, and lacked personality or connection in conversation during check in and check out. This could use improvement in conducting transactions and having conversation with customers especially if they want returning customers to book with them again.

Room and staff was great but. No con’tl breakfast but ad said they did

Room and staff was great but. No con’tl breakfast but ad said they did

Yes

Yes

Great location, clean room.

Great location, clean room.

Clean room, the staff was great and the walkable option is really good too.

Clean room, the staff was great and the walkable option is really good too.

Very nice room

Very nice room

The location was nice

The location was nice

Everything was good

Everything was good

The room could have been cleaner. I had to ask for clorox wipes to wipe off some kind of food or something off the counter. The view wasn't what I expected either! I had a view of a building and not anything like the picture showed on the website. I expected to see the water!

The room could have been cleaner. I had to ask for clorox wipes to wipe off some kind of food or something off the counter. The view wasn't what I expected either! I had a view of a building and not anything like the picture showed on the website. I expected to see the water!

Very clean rooms and super courteous staff.

Very clean rooms and super courteous staff.

Great location, great hotel. Will stay again.

Great location, great hotel. Will stay again.

Upon arrival, the valet guys were friendly and same with the front receptionist.. I only have three little complaints Our hotel had two beds one of the bed sheets had dirt dust on it . Didn’t really matter cause the other bed was fine and clean. 2. Shower drain had a little smell to it when showering Wasn’t terrible though, but it could use some bleach being poured down to it. Lols 3. Parking valet great.. but $60 is pricy! Also the parking is down “basement” from the hotel. Not sure where some reviews said the parking was across the street….?? No it was not.

Upon arrival, the valet guys were friendly and same with the front receptionist.. I only have three little complaints Our hotel had two beds one of the bed sheets had dirt dust on it . Didn’t really matter cause the other bed was fine and clean. 2. Shower drain had a little smell to it when showering Wasn’t terrible though, but it could use some bleach being poured down to it. Lols 3. Parking valet great.. but $60 is pricy! Also the parking is down “basement” from the hotel. Not sure where some reviews said the parking was across the street….?? No it was not.

Great location!

Great location!

Location and staff!!

Location and staff!!

Also they wouldn’t allow late check-out like other hotels

Also they wouldn’t allow late check-out like other hotels

Receptionist was amazing, the “valet only” parking is ridiculous $60 is way too much

Staff super friendly

Excellent

My wife and I booked two separate rooms, one for ourselves and one for my in-laws. Thank goodness the room my in-laws got room 535, was decent and clean and did have an amazing view of the bay. Our room, however, room 533 was dated, tattered, not clean, the shower smelled like sulfur, and when engineering came to fix the problem, they left dirty boot prints all over the bathroom floor. Needless to say, we will not be staying here again and for future guests, I would recommend going to check your room before checking in. We were so disappointed, it was supposed to be a special evening. We were going to a concert at Humphries’s by the bay and specifically wanted to have a very nice date night. And it was anything but. I am a Hilton honors member and do you expect more from a Hilton property. Just disappointed.

This hotel does valet parking only but they were fast and had a good system. The hotel was at a good location close to everything. I would stay here again.

Nice new hotel. Great location

We stayed at the one-bedroom suite for several nights in November. We loved the kitchen, quiet room, friendly staff, and and convenient hotel location. It is walkable to the dock and nearby little Italy town. +10 minutes to the zoo and Sea World. The free breakfast was delicious and has healthy choices. Highly recommended.

They charged me extremy high for parking and gave me a room with a view to a wall that made the room extremely depressing. I will not book a room with them anymore.

Room was clean. I just asked for slippers but they didn't have it.

The pool is 3 1/2 feet deep at the most. Perfect for our little children. Very clean, friendly staff.

Was the breakfast menu fresh?

Comfortable and clean. It was in a great location convenient to Little Italy attractions.

yes

The check in area and surrounding patios are beautiful. The lounges were decorated nicely and gave an upscale vibe. Room was clean and welcoming. View was very odd however, as if we had our curtains open people walking in the hallway could see us. Because of this we could not leave the curtains open to let natural light in. The pool and hot tub area were very dirty. There was a heavy chlorine smell that burned your eyes. We couldn’t even tolerate it for 5 minutes. The hot tub had foamy dirty water floating around. Also 60 dollars a night to park is very expensive. With no option for self park and valet only is not our preference but to each their own. Also was put off a bit when I waited in line to check out I was met with a terse “what do you want?” Then when I stated I just wanted to check out she took the key cards from me and said “ok thanks”.

Great stay, thank you!

Location is great,value for money, only lack in b.fast variety,

Clean rooms

Everything was perfect for our stay

Clean, fast check in,

The air conditioning is very loud

Good Breakfast

Firstly, there is no self parking only valet and it’s an outrageous amount. The valet is careless and leaves the vehicles unlocked which is unsafe to say the least. Second, the lights in our room weren’t working and when we notified staff they said, “ we’ll put it in our notes, thank you”. We had stains on our bed sheets and towels!? This definitely wasn’t the luxurious stay I’d thought it would be. Very unhappy and don’t plan on recommending or coming back.

Clean room. Very nice staff

Ok

Hotel is very clean and the staff are great. The cons of it is that the parking isn’t included with your reservation. Many hotels I’ve stayed in have parking included for free. Parking here was Valet only and you’re charged $60.

Loved the stay

Like it

Ok

DONT STAY THERE!! NO PARKING (across the street where your car is just out in the open all night) SO THEY CHARGE $60 a night for valet!!wasn’t in our room 5 mins & Something on the carpet (looks like blood) fridge didn’t work, I don’t have a safe to protect my belongings, the couch was ripped! Guest service was NO HELP, showed NO EMPATHY! I went down to let them know and the guest service guy started to look up another room for me as I was explaining the conditions of the room & then he said oh if you are worried about being charged I will just put it on your room notes that it was already some wear and tear! I said I rather just get a new room and he goes we don’t have any we are all booked up (after he was just about to move me) so I asked to speak with the manager and she was worse than him, she offered to change the couch and fridge out for some new ones! My girlfriend and I drove out there from Las Vegas so we had no choice but to stay and deal with it, but definitely calling corporate!

Staff friendly enough & they really tried to help but some things not in their control. Just an unfortunate experience. Bummer

Even when i asked the front desk agent if they had microwaves in the room and he said no, i found the microwave addi

Polite staff, clean and tidy room

Cleans rooms and walking distance to little italy

The staff were great and the hotel was very clean.

Other wise we had a nice visit. House maids were so nice and friendly.

Friendly clean lady!! She’s the best

Convenient

Loved the Barbie pop up shop

Yes

We weren't sure about this location being so close to the airport, but found it very quiet in our room as we couldn't hear the plane's flying by or taking off. The view was spectacular and the staff was very pleasant and accommodating.

It was clean and easy to go Little Italy.

Clean room. Friendly staff. Barbie Cafe was a nice surprise. So close to great attractions & food.

Clean room

Very convenient location

We like our stay

I’ll definitely be back here at least annually

Easy to walk to little Italy and San Diego Trolly and Amtrak station

It does not include breakfast though and parking is valet mandatory which you have to pay a high fee per night, otherwise you have to park at the street which shouldn't be the case for the price they charge

Check in. We arrived at 3pm. We were made to wait until 4pm to check in

Perfectly located, clean and overall nice for a short stay.

For the price and the expectation of a clean, safe place to sleep, this experience was unacceptable. The lack of urgency and communication from management made it even worse.

🔥

Looked newley remodeled!!

Furniture was falling apart. Mandatory valet cost not noted on description. Couldn't understand front desk attendant. Small room

We payed extra for a marina view but the room was on the 3rd floor and wasn’t great and a pillar outside blocks the view

was great all around selection.For comfort access to attractions and access to airport quickly

Great place to stay. Clean and quiet.

Enjoyed my stay there. Quiet and comfortable.

Reason for booking was to enjoy the view and got a room with a wall view. No customer service at all. This is pretty much a motel 6 with higher rates.

I was very surprised it does not look like your typical Hilton. Very modern right by the ships in downtown the perfect spot. I will definitely come back

I had a wonderful stay at this hotel. It was very peaceful and quiet, everything was spotlessly clean, and the view was absolutely amazing. The staff were also very kind and professional, which made the experience even better. Highly recommended!

It was my first time in San Diego and I’m so glad I chose this hotel. It’s right downtown next to all types of dining facilities. The staff is wonderful. The rooms are clean. And I loved the Barbie Café. Mia is the best bartender!

they gave me the wrong information about complimentary breakfast and with that i ended up spending 25 dollars that i didn't have to - that was disappointing

This is our favorite hotel in San Diego. It’s clean, quiet, close to a lot of restaurants, has amazing view of the harbor and is pet friendly.

Had to pay again at the hotel but when I placed it through Expedia it didn’t let me know I had to pay again at the hotel

Bad service not friendly and requested assistance and never got a response. Super expensive for basic hotel.

Staff very friendly

I would have given them 5 starts but the fact that there isn’t self parking and have to used their valet parking which is 60 dollars a day is crazy.

The property itself was fine and the location was good. Unfortunately the Hilton staff charged me nearly a thousand dollars in error and across 3 days failed to refund me as they promised they would. I have now left and am continuing to try to get a refund for a random charge that they admitted was in error. They claim that it will come through in 7-10 days but previously told me to expect it the same night and then in 3 days and now say 7-10 days. I’m concerned about a continued hassle to be refunded for this erroneous charge.

Parking is outrageous here and they charge a lot per day to park there. At least the hotel is clean and nice. Its front of the waterfront

This is our go to hotel when visiting San Diego. Rooms are beautiful, clean and services is always amazing.

I greatly appreciated the cleanliness of this hotel! The room and bathroom were super clean, and housekeeping freshened up the room every other day, which some hotels don't offer. The front desk staff and other staff throughout the building were very friendly and helpful. The bay is just a short walk away and the views were nice, though I wish the view from our room was less obstructed. The breakfast/restaurant options were a little confusing compared to what was listed on the website, due to the pop-up Malibu Barbie restaurant. But that venue was adorable with nice and friendly staff as well. It was like an unexpected attraction that we got to enjoy. I would definitely stay here again on our next visit to San Diego.

A

Na

Great location walkable to lots of restaurants, bars and coffee shops. Been staying here for years and plan on returning.

Outside and lobby were cute and clean. Elevators were dirty. Outlets in the room by the bed didn't work. Housekeeping does a poor job cleaning the rooms. Hair from a previous person was everywhere. I know it wasn't mine as i am bald.

Bed was way too hard Staff was very friendly

Barbie cafe outside the room was a awful and weird experience

Fairly uncomfortable to have a room outside a kids Barbie cafe….just looking out the window gave creep vibes. It was an awful room. I had to keep the curtains closed the entire time to be comfortable.

It was okay, Barbie popup was a bit much. No airport shuttle….

There was complimentary breakfast...but only for hilton rewards members...which I understand. However the staff couldn't explain how those of us, who are not Hilton rewards members, could get breakfast. There is a Barbie restaurant attached to the hotel where breakfast could be purchased, but the staff didnt explain this. For two days we were given the impression we could get complimentary breakfast, but actually we had to leave the hotel, go to Barbie restaurant and pay. I am fine with paying, but the staff could have been better at explaining where the breakfast was, and it was not complimentary.

Convenient and cozy

1 room instead of getting 2 queen size beds, I got 1 queen size bed and I didn’t even get a refund. Explanation they have is they are fully booked.

Good location clean rooms. Would have liked more eating options in the hotel.

Next to the new Barbie Cafe, rooms and staff were all kind. Plenty of places to eat around and lots of options

Really clean staff was amazing. Lots of restaurants nearby.

Above average for price range

It was great,clean and good costumer service

I also love seevice excellence from the staff. They were always looking to assist. The hotel is clean. I will stay there again in my next visit

I picked this hotel because of the pictures of the pool which showed this really nice and big pool. I was so excited thinking I would spend a lot of time by the pool. I was so disappointed when we came to swim. The pool was so tiny and it wasn’t even deep enough only by the waist line. So many kids and no way to swim. The jacuzzi was disgusting too, it was running with a foam and you could see dirt on top of the foam. Ugh.. But the rooms were good, comfy beds and sheets are not too hot. No bar or restaurant at the hotel. But the lobby was nice we could bring food and drinks and relax at the patio next to the check in desk. The location was great too for walking, parking is terrible in that area. The hotel offers valet for $70. But no self parking.

I enjoyed that the hotel was in downtown San Diego so it was walkable and near everything. Downside was that the hotel had only valet parking. They did not allow you to park in the parking so you have to find parking around which may be a bit inconvenient and time consuming. The rooms are small and not very clean even with a chair having holes. The only great thing was the staff were all well proffessional, friendly, and helpful.

I was surprised the was no airport shuttle available to guest.

Great option close to the airport.

My tv did not work for about 2 days of the time I was there. I was angry.

The train tracks are behind the building so all night you hear the sub or train going by. Also you can’t self park it’s only valet parking a charge of $60 per night stay.

I picked this hotel specifically for the pool as my son loves to go swimming and we enjoy the hot tub. However, once we sat down in the hot tub the Saturday evening we were there, we were horrified to see that we were sitting in black murky water. It was so dirty that I'm worried we caught something. The pool itself was also extremely dirty. Regarding staff, they were rude 2/3 of the time. The girl checking me in did not tell me anything about the property, where my room was or anything. Waiting for the valet the first day I was there was a very long experience. As I had to be somewhere at a certain time, when I asked "Isaac" the valet attendant at the desk, he rudely told me they had a lot of people, then quickly went back to flirting with what looked like one of the waitresses from the barbie pop up next door (so there wasn't even a hotel restaurant). On top of that, it was never disclosed upon booking that valet was REQUIRED and $60/day. So they basically take a $60/night deposit so they can keep it. Otherwise, the hotel room itself was clean and had a nice view, with comfortable beds. So that was a plus.

Excellent Overall

X

In a great location and everyone is so friendly and helpful!!

Great customer service.

Would have been a lot better if the restaurant/bar was not tied up by an event.

Overall my stay was fine before arriving I wish I would have been told 1) about parking $60 a night however that does come with valet service which was excellent those guys were on point and it's in and out privileges which turned out to be a better deal than trying to find parking in the city 2) they turned the hotel bar into some Barbie cafe popup. Again not a huge deal but would have been nice to know ahead of my stay. The room had a few issues ( the a/c was a bit noisy, the shower head needed to be replaced and the fridge was leaky) but overall these things did not ruin my stay the staff was very friendly the breakfast options were great and saved me a lil time and money each morning the property it's self is very nice. The room view definitely could have been better ( I had a view of some office building and the railroad which is literally next to the property, while yes it was a bit noisy overall I'd say it was pretty low traffic while I was in the room) considering this location was very close to the harbor and the front desk attendant that checked me in had a choice of what room to put me in and knew I was on vacation I think he could have let me know or thought to put me in one with any kind of view of the harbor to make my stay just a little bit more special. Overall I'd say if you have events planned in downtown this is a great location just be sure to be prepared with any questions about what you'd think you'd need for you stay to make it a better experience.

Our room faced the railroad tracks with an alley right behind and just under our window on the 2nd floor. I also felt the valet parking was overpriced and taking advantage of the limited availability of parking in the area. The amenities that we read about when booking made it sound as though there was self parking available but we were told that we would have to park in the street. We ended up taking our rental car back early and ubering when needed, which was still cheaper than paying for valet.

It was great

This is the first time I stayed at this hotel and it was a great experience. The front desk staff was friendly and allowed me to check in early. The room was nice and spacious. The housekeeping staff were very friendly as was the restaurant staff. The hotel is located walking distance from Little Italy and a trolley station, and the bay is two blocks away. I am definitely staying here again.

Hotel was very nice and in a decent part of town, the staff was amazing, they were very attentive and friendly. The room was clean and had an amazing view of the bay. Valet was very quick and always gentle with my vehicle. Not a far walking distance from the bay and walking distance to the USS Midway. Would definitely come back again!

Loved the lounge area

It was awful. I would never, ever recommend it.

Location was OK. Next time I would stay closer to the convention center area. We paid for a harbor view room and got a partial view with hotel maintenance area right outside our window. Would have been better higher up. While there, restaurant was only serving breakfast. sheets and pillows could have been nicer. valet service was great.

Front desk staff is rude and disengaged and not at all interested in helping the guest. They seem bothered and dismissive. Needs a class on how to treat guests with dignity and respect. Maybe pretend you like your job.

Overall great experience. However the girls at check-in were too busy playing games and writing notes to each other and giggling. A customer should never feel like they’re intruding into somebody else’s conversation during check-in.

Great overnight day

This hotel had a receptionist named India who was very polite & nice. She charged $100 on card for miscellaneous. We had no charges but she went ahead and sent the charge on our credit card. I have called her repeatedly and was told she will call back but she has neither called or refunded the money. This is fraud.

When I voiced my concerns about the inattentiveness, he responded by handing me a room key without a word and assigned me a room on the second floor—right next to the pool, gym, and ice machine. I was traveling with my mother, who suffers from migraines and desperately needs quiet to rest. This inconsiderate placement made our stay even more stressful and uncomfortable. To make matters worse, their website clearly states that parking is free. However, upon arrival, I was told there was no self-parking available and was charged $60 for valet. This misleading information felt like a bait-and-switch tactic. Overall, this hotel lacked professionalism, honesty, and basic customer care. I strongly urge others to avoid staying here at all costs. There are plenty of other accommodations that value their guests—this is not one of them.

Amazing

Really great location. Loved that we could walk to Little Italy. The staff was all super friendly and knowledgeable.

It's convenient to downtown, but a little pricy.

It was very nice comforting staff was amazing and respectful

The property was clean and very pleasant. The staffwas very friendly and ensured our check in was quick with out delays. Down fall! The site did not mention that the hotel gas valet parking only and its $60 a day.

Excellent service

No option to park but using the Vallet $60 per day ,$10 peor hour if you are not guest

Convenient to airport

I thought the mandatory valet parking and charge if $60/night was too much.

Shared places like pool is horrible

Carpet is unsanitary as it is, the carpet in the room was dirty. Recommend removing all carpet from guest rooms. Linoleum is easier to clean, maintain, and na be sanitized.

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The staff are not friendly. Very rude. Improving staff attitude would be nice otherwise everything else about the hotel is fine.

Receptionist was a nice.

Its an ok place to stay. I did like the pool, but the chemicals were really strong and there never were any towels. The food was too expensive at the Bayside Restaurant. There was only Valet for our car and it was $60/night. The TV kept in turning off and on. The walls are very thin, you can hear people talk, walk, move, and even snore.

Overall, it was a great stay for the one night we were there. Would I stay again? Probably not. Some of the staff does not have the best customer service. We asked for a luggage roller to bring 8 pieces of luggage down the morning we checked out and were told they didn't have any. I was advised to come downstairs and check with Valet to which they didn't have any. I asked one of the girls working the front desk if they had any more in the back and she looked offended I asked if they had more in a different area. I was also told they didn't have any bellhops available to help bring the luggage down. My husband and I brought as many as we could down on the first trip and the valet asked if we needed help loading the car (probably looking for a tip) to which we replied we had it and actually needed help bringing it down. We did have a nice dinner at Monello that was only a 6 minute walk.

The property was very clean and staff were friendly. Food was delicious at the restaurant.

Comfortable Stay. Hotel is beautiful with warm and welcoming staff. The location is good and walking distance to some of the tourist attractions. I had a pleasant stay

I thought I was looked at like a bumkin

Check-in was great! Customer service was really good!!

Good Service