Extended Stay America Suites San Diego Mission Valley Stadium

People around property wondering Dirty sheets Paid over 200 for 1 night

Breakfast was advertised but there was just coffee. Staff claimed there were muffins but I never saw any muffins. I think to save money, they don’t supply the rooms with anything. No dishes, silverware, shampoo etc. you have to ask. They apologized for not having a full suite of dishes to provide, I guess they don’t want to drive the 400 yards to Walmart to keep there supplies stocked. Staff is never at front desk. They put sign out indicating they are helping some other guest but they are really just in a back room. All the public spaces and parking lot smelled like mj

Not many amenities. Staff who were there were good, but they need more help. Myself and 3 other guests waited 20 minutes for someone at the front desk.

The room had roaches and when I brought it up to the staff they told me the person who could help me would be in the next day when I went to the front desk the next day the young lady at the front was confused and proceeded to tell me that the manager was on vacation and nothing could be done until he was back , they said an investigation would need to be done I have videos of live and dead roaches in the room

Area pretty convenient, Walmart is very close by, Interstate is just a block away, ARCO fuel station is affordable. Staff is very friendly. The smell is prominent.

Very good

Exceptional

It's just like home

It's just like home

N/A When I arrived, I was informed by the lady at the front desk that there were no rooms available, despite booking the room days before and having a confirmation number. The lady blamed booking.com saying....the site over books and relies on cancelllations. Rarher than help find availability at a different ESA, the lady simply said to call booking.com and cancel the reservation. Worst service ever by Extended Stay America and booking.com!

N/A When I arrived, I was informed by the lady at the front desk that there were no rooms available, despite booking the room days before and having a confirmation number. The lady blamed booking.com saying....the site over books and relies on cancelllations. Rarher than help find availability at a different ESA, the lady simply said to call booking.com and cancel the reservation. Worst service ever by Extended Stay America and booking.com!

Kept having issues with our lock and had to change rooms. We were locked out of our room for almost 45 minutes after coming back from dinner. While staff was trying to figure out how to unlock it one of our kids ended up falling asleep in the hallway. Yes, we were invited to wait in the lobby.However we are a family of 5 and there was only 2 small chairs to sit in. We were given NO COMPENSATION for the inconvenience. Our dog was also locked in that room during this whole ordeal. Laundry room was riddled with may flies and some where even coming out of the dryers. Trash rooms look like they're never emptied. Grab and go breakfast was just mediocre coffee and prepackaged snacks. Despite notices of the property being smoke free the hallways REEKED of smoke (not kid friendly or asthma friendly). If you are military waiting to get into housing and you have small children DO NOT book here.

The property was not clean. The rooms felt dirty, dirty floors, dirty doors and bathroom. The wall ways smelt like weed and the parking lot didn’t feel safe. The only nice part of the stay was the receptionist, she was delightful.

The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The room had no toiletries. The tub had a ring of old dirt and the faucet was leaky with timescale that had not been cleaned. We booked a room with a kitchenette. But nothing was included. Found something said to call front desk to have utensils delivered. That was not the case. She said that she would put together what she could find and to come down in 20 min. They allow pets and the dog barked for an hour. Trash and dirty linen were always in the lobby and the elevators had water on the floor 2 days of our stay.

The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The location was close to an event. But when I walked in the lobby it had a stitch of old smoke. We asked to used the restroom while waiting to check in. Front desk said no public restroom. We were guest at this point. The room had no toiletries. The tub had a ring of old dirt and the faucet was leaky with timescale that had not been cleaned. We booked a room with a kitchenette. But nothing was included. Found something said to call front desk to have utensils delivered. That was not the case. She said that she would put together what she could find and to come down in 20 min. They allow pets and the dog barked for an hour. Trash and dirty linen were always in the lobby and the elevators had water on the floor 2 days of our stay.

The beds were comfortable and the AC was not too loud. Convenient location near the freeway and shipping. Staff was friendly and helpful. Fridge worked very well. The shower did not work very well. There was almost no water pressure. It did get hot but not much water came out. Would be convenient to have a shower head you can take off to use. Some of the outlets were loose. Our coffee pot leaked when used. Room was supposed to have ice trays but didn't.

The beds were comfortable and the AC was not too loud. Convenient location near the freeway and shipping. Staff was friendly and helpful. Fridge worked very well. The shower did not work very well. There was almost no water pressure. It did get hot but not much water came out. Would be convenient to have a shower head you can take off to use. Some of the outlets were loose. Our coffee pot leaked when used. Room was supposed to have ice trays but didn't.

Good

Nothing It was dirty. The sink in my room was broken water sprayed everywhere

It was dirty. The sink in my room was broken water sprayed everywhere

Location A lot of homeless people Room was dirty No shampoo Staff was lazy

Very good

Staff was very friendly however there was a man roaming outside the building who also got inside the lobby somehow that seemed homeless

The staff was great but despite my room being a no smoking room, it reeked of cigarette smoke.

Security on the premises. Very hard to find location, poor directions, no Signage, Front Desk unable to direct. Late Check In to find Ccckaroaches in Bathroom. Unable to take bath for two days. No Maintenance to kill or spray bugs TV had wrong Remote unable to operate. Front Desk called, but Maintenance showed up hour later to exchange TV Remote Asked to change Room After 3 hours it was 9pm. Told Room bot Available until after 3pm Next Day Check out. Called at 4pm and was moved to Dirty Room had poop splashed all over Refrigeratot. Bedside Lamps on both side not working. Window behind TV was left open and struggled to close for Ground Floor Security. No Restaurant, Vending Machines did not work took $4, Dollars without Dispensing any Products, no On Site Refunds so Requied Customers to Contact Vending Machjine Company a big pain in tha ass for Refund. Room smelled strong Bug Spray so had recently been de-bugged. Had to inhale Chemical Order and Toxic Fumes. Refrigerator did not keep Food and Beverages cold. Over-all Facility was a bug infested dump and Staff had no remedies and onlu appo;ogized nicely. Check out person Suzanna, took down my Complaints to show to Manager, said he would contact me to discuss ways to solve problems. No one called or offere any form of Discount or Complimentary Service for such bad experience.

Nothing It was dirty and the hallways stink and the room did too.

Nothing It was dirty and the hallways stink and the room did too.

Staff was respectful.

No ice machine Elevator is rickety

Great staff. Hair in bathroom and the whole property inside smells awful!!! Like dirty old sponges and rags. Holes in wall by shower rod. No shampoo or soaps.

The place is so peaceful, clean, well maintained, and walking distance from shopping malls and gas station. Thank you to the staff for always treat me with such kindness and professionalism and make my stay peaceful and comfortable.

Recomiendo otro hotel

yes

Nice room. Friendly staff. Secure.

Rooms weren’t that clean

Amenities were very dirty. There was hair everywhere

Room was right in the entrance

Bed had an iron burn through mattress. Requested king bed room with full size bed

Free wifi was one of the necessities, and was advertised for the hotel, but turns out I had to pay a per-day charge if I wanted to stream, download, etc. Otherwise it was no frills, but ok.

room was very dirty. when I got there past 8pm the room looks like someone just slept there and left. cats hair all over the bed and under the bed. the sheets weren't even clean. i just slept after a 23hr (3 overseas flights). and then left the hotel even though I paid for 4 nights. I just returned the key after 4 days. terrible experience.

I booked the room last minute around 11:30pm and when I got to the hotel at 1am the front desk woman told me she could t check me in until 3am because of company policy… although I had already paid for that night, I explained to her that I was tired and we could check me in in the morning but she could still let me in to my room… finally after 30 min of pushing she finally caved and let me into my room… what a stupid policy to have, such a lack of consideration for guests checking in late and no explanation or notice of that policy!!! I would have just stayed at a different hotel had they told me that. Also no apology or anything to make it right. I came down for the complimentary breakfast the next day at 9am and I was already cleared… apparently it was from 5am-9am…. Ugh… the place smells funky and the elevators are filthy… beds are flimsy and pillows are gross and clumpy…Also!!!! No shampoo, conditioner or lotion!!!!! Bring your own?!?!?! What hotel doesn’t provide basic amenities. I hate this place.

Ventilation was a big problem. Also they don’t keep toiletries and appliances in the room and only provides upon asking…so you have to ask ten times to take ten different things, like shampoo, kitchen dishes, scrub etc.

The room on the other hand stunk, the door was open before i even went on the room (felt unsafe), the bed was horrible

Room was okay.

Staff was really nice. My room was ok. Window locks only had one functioning lock. Half my electrical outlets did not work. Key cards reactivated. Complimentary coffee was actually very good, but at an extended stay a in room coffee set up would have been better.

Eh… good price…

Great price… bad beds… no amenities

Elevetor was broken for 7 days. Coffe could be better them ceral bars and not enough coffe.

Elevator broken. TV not working properly. No ice!! Just not

Elevator wasn't working it put me on the third floor coffee pretty strong no creamer

The kitchen was ok but there were no dishes, silverware or pots. Don’t know about any extended stay without being able to. Cook. The entire establishment smells. The elevator didn’t work. I am handicapped and it made getting to my room very difficult.

Elevators did not work. Had to run up and down stairs to lobby for any service. Beds uncomfortable. Construction on-going. TV was down in second room. Would not fix. Wanted 2 queens but did not have them on 1st floor so had to settle for 1 bed for disable individual. Did not match the online description.

Elevator not working. Breakfast was a choice between a muffin or a breakfast bar, but the coffee was very good.

Tv didn’t work the entire stay. Staff did nothing about it. Didn’t collect dirty towels had to take the towels ourself

The parking was great, nice and quiet area

Staff gave me a key and room that was occupied also room stinked

Room is clean, employees are polite and responsive

There was no breakfastjust coffee and muffins that were old. Staff was slow and were always in their phones. My room was missing the handle on the bathroom door, and it couldnt close. The screen to the window had a hole in it. Asked for all the kitchen supplies and no tpaster was given.

Breakfast is too limited. No basic free house keeping. I won’t recommend it

I like how helpful the employees have been. My son and I recently moved to this area and our housing fell through so we are currently displaced and this has been our home since Augs. I’m thankful for the staff for showing us kindness & helping us figure out ways to help.

After first night I noticed roaches, stove wasn't working, no phone, and room smelled of mold/mildew. After complaining I was moved to a different room however it was extremely difficult to get items they advertise as part of the room including blow dryer, iron, housekeeping, or even linen to change it out myself. I've heard that each location is different because of management however the stay at this location put a bad taste in my mouth for ALL locations. Contacted corporate which contacted the manager who contacted me and nothing changed just received an apology.

The property is old and very dated. The kitchen sink was dirty. The refrigerator wasn’t cold. The AC was turned all the way down to 60 degrees, but the room was still hot. The hallways smelled like smoke. The bathroom sink had cigarette burns. No amenities provided in the room, except for toilet paper, we had to ask for soap to wash our hands in the sink. Overall, it was not a pleasant experience.

Front desk guy Bryce was wonderful for check in. It was convenient to all of our events and parking was nice because it's free and plentiful. After reading all the yelp reviews I can confirm: No roaches No mold Yes the whole entire building smells. My room had a weird scent made me feel nauseous all night. They don't have shampoo in the bathroom you have to ask for it. Our only bar soap in the tub was broken. There was NO ONE there for check in. I had to leave my keys on the desk after waiting for about 5+ mins.

It was okay but not the best.

While the property was somewhat clean, I wouldn’t recommend staying here. It’s old, outdated, and in need of a facelift. The halls and rooms smell uniquely and are musty. There was supposed to be a “grab and go” breakfast but that was not true. The was lukewarm coffee, water for tea, a packages of oatmeal. Although the front desk clerk stated breakfast is on the way, it never seemed to appear. Parking was easy & convenient.

I'm always pleased by this hotel definitely will be back.

The property itself was ok but it was not maintained well. The room was smelly and the floor was dirty like it hasn't been vacuumed or cleaned for a while. Overall, I will not stay here in the future or any other ESA.

Only thing that can be better is the breakfast options they had oatmeal that's all no bowls coffee no cups no orange juice but overall was great

Thank you for helping me make my stay easier for my little family and I .

Loved it

Our stay was okay, bed was comfortable, room and bathroom was clean, area was quiet and safe. However, there was a distinct food/oil smell that lingered during our entire 2 night stay. We tried to air out the room to ventilate, when we turned on the stove hood vent, the smell got stronger and almost nauseating. Ended up spraying cologne and deodorant in different times to use as an air freshener, and yet the smell persisted. We let the front desk and housekeeping know but don’t think housekeeping came at all. Front desk offered to move us rooms but we refused as the whole building smelled like fried food and figured it would be the same issue. The fried food smell actually woke me up at 8am as I thought my bf was cooking in our room, that’s how strong the smell was. Ventilation throughout the whole building needs to be looked at. Unfortunately, we won’t be coming back to this specific Extended Stay.

Quiet n comfortable..

Very few amenities. Have to ask frint desk for most. Offer free delivery on GH for food.

Said there was breakfast. But no breakfadt

Room was not cleaned. An employee who clocked out helped clean the room because she was ashamed someone could rent out a room like that. Unacceptable.

Stayed here after the hotel we had reserved at ran out of clean rooms. Check in was quick and staff was friendly. Rooms were clean and quiet

It was a good location, it was comfortable with all necessary amenities and l would say all the staff were friendly and welcoming and courteous. A+ for sure.

I wasn’t given a key sleeve with my room number or any Wi-Fi information. The lobby smelled strongly of marijuana, and the elevator had issues during my stay. As for the advertised “free breakfast,” it consisted of a Nutrigrain bar and a basic cup of coffee — extremely misleading. But the worst part by far was the room itself. It was outdated, worn down, and not very clean. The photos online are definitely filtered and don’t reflect the actual condition of the property. Overall, a very disappointing stay. I expected much better from an Extended Stay location.

Staff was friendly, room was clean. It served its purpose. I will stay here again.

Not anything special, had to leave early for personal reason did not stay for entire stay

Good customer service

The hotel is old with one very small elevator. Rooms need an upgrade. False advertising when they state free breakfast.

There was hair on the bed .

Beds were uncomfortable

Kitchen area had dried “spaghetti sauce” on it. Furniture and walls fairly dirty. When entering the room, noted a large puddle of water from the Air Conditioner that ran clear under the bed. Sheets were stained but clean. Not super impressed. Apparently, the manager had quit and nothing could be fixed. Sad. Corporate should be covering until new people are hired.

Awesome. Hotel. Near restaurants and shopping.

A crew of guys knocked on our door saying they needed to do a quick service on the AC I know they were just doing there job but they were super noisy and the whole process took about thirty minutes and leaving a trail of water behind them Not long after they left my wife saw a roach on the kitchen floor. And also found one in the bathroom sink. We didn’t say anything to the host at the front desk since she had told us from the beginning that she was just covering for someone else and she wasn’t real familiar with the property. The place had a bad smell and is in desperate need of a makeover All trash cans outside were overflowing with trash and more then once there was a bag of laundry in the elevator A refund would be much appreciated

The room smelled like smoke the hotel elevador was all dirty around the walls. Dirty linens left in a bag in the elevador... the customer service was terrible

Everything is old. Dirty bathroom. Each night I had to go back down and get a new key for my room since it never worked. They advertise that they have free breakfast. Coffee and old muffins and instant oat meal doesn’t make a breakfast.

There was still stuff in the fridge including fast food and a gallon of MILK. The room itself was dirty and had marks all over the walls and furniture. The hotel itself was also in poor condition.

A

Very comfortable

Booked, went to room, turned around and got money back. Staff was very nice and understanding though. They need major upgrades. Looked like a jail cell.

Safety was a consern due to the electronic keys continually not working and the door closes very slowly. Someone could come in if you dont close it yourself. Though the staff was very nice and mostly accomadating, the maintanance never came in 12 days to fix the bathroom sink.

One of the cleanest places ive stayed. Staff was extremely polite kind. Room was clean and pretty well kept but cant really compare to an expensive hotel. Brought our 1 year old on a trip and slept great. We also did. Small elevator and just one. Bell cart was broken and a bit too big for the hallways. You can hear guests trying to us it in the room. Cant really complain for the price. I have a great experience.

Killed a roach in my room so I was paranoid all night.

The facility is run down and dirty. Front desk was unstaffed when we tried to check in. No building safety as back door was propped open overnight. Groups of people standing around outside the front door and parking lot taking smoke breaks - although understandable it did not add to the ambience of the place. Avoid.

Condom on floor in hallway and bugs in room!

Not sure if I will ever come back to this place!

it took 20-30 min wait to check in , no body was at the front desk. The room needs to be updated, bathroom was smelly, bathroom door doesn't close, kitchen was not functioning. Don't even think the reason that kitchen to be in the room. Breakfast was very limited, just grab and go. Only packaged muffins and coffee.

The kitchenette is well equipped and useful.

Mediocre at best

There was no indication on any website that they were remodeling. There were paint and bleach fumes. The elevator got went to the wrong floor and when it did arrive at my correct floor the door wouldnt open. We could not fit a lugage cart through our hallway because there were refrigerators and other furniture crowding the entire hallway. There was kitchen ware and bags of garbage inside the elevator for at least 3 hours.

I could hear my neighbors. Elevator and aisles look creepy

Room was stinky, bathroom door wasn't locking and utensils provided were dirty!

Felt like we shouldn’t be there

Hot water wasn't hot enough. Bags of trash and dirty dishes all over the hallways.

Fridge front, walls and floors were very dirty. Many things need replaced.

Everything the staff is great

Not clean, found dead cockroach in bathroom sink, mold on the bedding, broken fixtures, lamps with no lightbulbs, didn’t feel clean. Worst experience ever.

There was a roach in the bathroom. The shower dripped. There was no ice machine that might be handy for people overall not a good experience and will not be staying at this chain of hotels anymore. Thank you.

My room smelled of cigarette smoke. The furniture was very worn. The front of the refrigerator and some walls were dirty. There was no tv remote and I had to get back dressed and go to the front desk to get one. Luckily the man at the desk was very nice about it and gave me one. I just didn’t want to be charged for what should have been checked during cleaning.

Bugs and roaches

Good place for sleeping

Everyone was very professional and polite. The hotel was super clean, my room was very comfortable and had everything I needed. Great price for a great location, comfort and customer service. The breakfast was simple but good, the coffee was great. Definitely I will come back.

Dirty

The staff was friendly and professionals. Eager to give answers to our questions and directions to where we needed to go.

To start of the system was not working for me to check in and attended was telling me i had to wait like 30 minutes . It was 1 clock in the morning . The room looked run down down all its fixtures as well. It smelled like smoke even though it was non smoking. The beds where uncomfortable and pillows as well. We went straight to bed as we had a long trip . In the early morning hours as I entered the rest room I discovered two small roaches in the rest room . Upon checking out of the roo. I discovered one more in on the kitchen counter top. Was in a rush to leave and was tiredd upon checking in, never had a chance to complain to the hotel's attended . Instead was in a hurry to leave out of that place. The price I payed for the night was extremely pricey for a one night stay in such a disgusting room.

The room was unclean, bathtub was dirty, the refrigerator was filthy and so were the ice trays. Stains on the bedding and when I lifted the towel on the counter there was a cockroach. I didnt stay in the room longer than 10 minutes. Never left a hotel so fast.

The room had a strange odor. When I first entered the room the ac was running and the window above was cracked open. The water pressure in the shower was very low and it took a very long time to get warm water. The water never got hot. The commode seat was loose and I needed to tighten the screws to keep it from sliding side to side.

Window screens torn, bathroom faucet can’t turn off! Bug in the kitchen

Checked in here due to all hotels was fully booked when I arrived in San Diego. I went to my room to settle. I noticed how dirty it was with the first smell of the room. It says non smoking but the room was surrounded with the smoking smell; urine smell around the bathroom alone. Bed sheet was dirty. The smell was terrible I could not sleep. I went downstairs to get helped for my stay and to get refund due to these reasons and no worker to be found. I was told they go home at 11pm. The man who was there was cleaner doing laundry and he had a strong accent. He was nice but he could not help me with the process for my refund. I have to wait for them to return back at 7am so I can voice my complaint and get my money refunded. Off course I have no choice but to stay in the dirty room. I was traumatized with the elevator so dirty and lights so dimmed in hallways. Smell so dirty as well everywhere. I went down this morning told them all about it and the worker who was nice said he can not process refund only managers. No manager on duty as well. I have to ask for some wipes and spray to clean my own room I paid for. I went n wiped down the room with the colors wipes he gave me; and the freeze spray. When I was done I came back down and he acknowledged me that the manager told him if I was checking out at 1245pm I will get my full refund. No charge due to the situation I agreed after finding another place to stay. I still have to pay extra to get a full refund

Room appeared to be clean at first glance but it was actually filthy. Long black hairs in the shower and on the newly "clean" folded towels, definitely not mine as I don't have black hair. If I could have changed hotels, I would have. The 3rd floor had such a bad smell of food that I had to keep the windows open all night. The lobby is dark and rarely anyone at the desk. Always a sign that says "I'll be right back." The indoor halls looked as though they haven't been vacuumed in weeks.

This property seems to be used by long term un-homed tenants. Stay away from this property. The confirion of this property is terrible. Nothing is maintained. Carpet dirty, room dirty and area feels unsafe.

.

Comfortable bed but obviously needs upgrading, quite expensive for the quality of the hotel

Light bulbs out throughout facility so overall dark. Lots of sounds from other guests. These guests were not the problem; the facility is not noise insulated. Clean.

The carpet in our room was disgustingly dirty, and the linoleum floor in the kitchenette and bathroom were sticky. There was a roach, or roaches - they all look alike - running around our room. And the refrigerator sounded like a muffler-less car taking off. And the room was damp all the time - bath towels never dried completely between daily uses.

The only thing that was a little disappointing with me is it said it has breakfast included but it was more of a coffee and snack bar.

This hotel was very dirty and old. So not recommend.

Cockroach were in the bathroom and roaming inside bathtub. Clogged sink and front desk staff did not address situation and reason was it’s weekend and no maintenance available.

We were so uncomfortable we thought about it for an hour and checked out. Im glad we did cause it just had a bad vibe.

Advertises a kitchen but there are no utensils or plates. The place was overall dirty and appears run down. Key cards often don't work, and staff were not always available during office hours to fix the key cards

Simple and clean

For lack of better words, Roach motel feel. We were in our room for not even even five minutes and we were greeted by two live cockroaches. The restroom area had hairs all through out the towels as if someone had just been inside. If we weren’t extremely tired I wouldn’t have stayed. Will not be staying there again.

Excellent. No issues

Room was dirty. Dirty sock left in the restroom from previous occupants. Stains on the wall carpet and holes on the wall. Bed & mattress was wet. Mold order in the room.

This is a good place to live but not a good place to stay overnight. It's no bad because of all the food being cooked in all the rooms and there was not even a bowl or Cutlery to use. There was a cockroach in the bathroom.

Very badly maintained place, breakfast is a joke.

No toilet paper , no service

I checked in late (2am) from being at the hospital. I was woke up at 8am by load music being played

Bad experience, lobby and corridor had a heavy cigarette smoke odor. The bedding in my non-smoking room smelled of cigarettes. The overall odor in the room reminded me of stale dirty clothes. The toilet seat was loose and easily moved side to side. First night I killed three roaches and more the second night. Started check-out at 3 am because of the roaches.

The internet in the room was almost nonexistent. There were few guests staying, but our request for a higher floor was not heard. I've stayed here a few times but this was by far the worst experience.

Just for my own well being.

The 1st room had baby roaches in the kitchen area. The rooms were dirty. I didn't realize families live there. They may have carried them in with them. I don't know but I wont recommend it for a night's stay.

Dirty facility leaking refrigerator

Cockroachs!!! The elevator is broken and if you have more than two people you will get stuck inside, they won’t fix it because the person at the front desk will tell you. But if there’s no one there you will get stuck! We got stuck, myself and 2 kids with our luggage. Also people live there and leave their doors open and it’s not a clean place. Because of this there are cockroaches everywhere!!!!

Everything was good with our stay the only thing that I didn't like was the elevator, but other than the elevator we enjoyed our stay and would recommend it.

Curtains were torn in several places and hanging crooked off of the rail. The bathroom had hair on the walls, sink/counter and on the walls of the bathrub/shower. There was only 1 large towel for a room with 2 twin beds. The coffee maker i recieved from the front desk was filthy, had old coffee in it with the old filter that was dried, crusty and had specks of white fuzzy mood growing in it. Calling the front desk to get anything was impossible the phone kept ringing and no one ever picked up not even after 15 minutes. The walls had sharpie writing/scribbled. The elevator was broken. I asked for a room on the first floor or an accessible room since I am 7 months pregnant.. they gave me a filthy fisgustujg unclean room on the 3rd floor.

They did not have shampoo, conditioner or body lotion. When I asked the front desk about it, they gave me only shampoo. They did not have conditioner or body lotion. The listing said, 'Grab N Go' breakfast. When I asked about it, they said, it is only muffins and they did not have that in stock either. It was just coffee until 10 am. There was some trash in the hallway, The area is safe though. Close to MacDonalds, Starbucks and other eateries. I will not stay here again.

In all, I found the stay to be wonderful.

Desk personnel were not friendly or welcoming. I paid for the Wi-Fi upgrade, but chose not to use the unsecured wifi. I asked the desk personnel to remove the charge, they said they would but didn’t. About 9 pm our kitchen sink started to backup with soapy water from the laundry facilities down the hall. I tried to call the desk but no one answered. So I tried the after hours number, still no answer. At check in, the desk personnel said there would be muffins in the lobby in the morning, there weren’t when I went down at 7:30 am. The bed was hard and uncomfortable.

Let’s just say I didn’t stay. The pictures are very inaccurate and deceiving. I should’ve known better when I saw people drinking outside, smoking weed and fixing their cars. I waited almost 10 mins for the front person, first impression the entrance was filthy. I gave it the benefit of the doubt. Went on the elevator (mind you it moves when walking in) and the halls were all stained, the door across from my room didn’t close all the way. I go into my room it smells horribly of cigarettes the energy was off and it was disgusting. I refused to have me and my 7 year old stay there so I immediately left and went to another hotel. Seems as if this is a homeless peoples location to be. The gentleman said he would give me a full refund since I refused to stay there.

The rooms look nice,but once it got around 1 am I saw roaches in the bathroom and they were going back and forth between the bathroom and kitchen on the floor and counters. I should of took pictures but I don’t do bugs plus when I said something to the front desk they knew they have a roach problem. thankfully I was able to speak to the manager and he was able to reimburse me. The amount people pay for these rooms this hotel should definitely be fumigated.

Got stuck in elevator, dirty needs to be cleaned better or remodeled

There was a terrible odor in the hotel in room and hallways the bathroom sink was clogged went there with my girlfriend for a romantic night but because of odor didn’t work out so well both of us could not even get any sleep