Courtyard by Marriott San Diego - Rancho Bernardo

When I reported the issue right away, front desk staff showed zero empathy and simply handed me a cheap box fan as a “solution.” They claimed the hotel was fully booked and offered no room change, no real fix, and no meaningful assistance. A pathetic box fan did almost nothing to combat the heat, leaving me to suffer through a miserable, sweaty night that felt potentially harmful to my health. This is completely unacceptable for a Marriott property. Basic expectations like working AC were ignored, and their response was indifferent and unprofessional. I paid for a comfortable room and received none of that. I strongly advise pregnant travelers and anyone expecting reliable amenities to avoid this hotel. Management needs to do better — this experience was disgraceful

The room was clean and no issues with our room. Unfortunately the hotel booked several softball teams. All the public spaces were unusable, cushions from couches were tossed around, the plugged in videos of their game on the monitors, all the tables were moved and grouped for their use. The hallways were filled with people running around and being loud.

The bathroom need to upgrade

The adjacent park with pond and wildlife was best part. Property clean, staff friendly and attentive. Laundry room was a plus. The room was too close to pool area leaving me no privacy plus the pool area noisy. Music was left on all night my first night. Conference rooms too close to guest rooms. Must pay for parking

The stay was very pleasant...

Room was clean, property was very nice, bed comfortable. Pool and spa were well taken care of. Will gladly stay next time in town.

No pay for parking

Great stay!

No acondicionador

Toilet did not flush. no maid service in 3 days. no response from staff

Clean, good location Nothing

Clean, good location Nothing

Toilet did not flush. no maid service in 3 days. no response from staff

The place needs an upgrade specially the bathroom, the shower and the rooms. There was not what I was expected from the Marriott court yard. I was expecting a little bit more cleaner more bigger rooms it has a certain smell of their rooms that it’s pretty hard to sleep at night or stay there and the beds were not that great at all paying this much of money is not worth it to stay there that’s my recommendation

Can you believe that. It was the other way around. I showed up, but no room for me were there, but charged me for no show, even I showed up!

When I called front desk from the room I was told the one I booked had already been given to another guest who checked in before me. What made the experience worse was the way the situation was handled. I asked to speak to management and The manager was extremely rude, raised his voice, and acted unprofessionally instead of trying to resolve the issue respectfully. The tone was very upsetting I then had to give the phone to my partner to speak with him it was until then the compensation was offered which was free breakfast and parking, which did not make up for not receiving the room that was booked and paid for. I understand hotels can become sold out, but guests should still be treated with professionalism and respect when problems happen. Very disappointing experience overall.

The staff were great, but the hotel was not well-maintained and below the typical Marriott experience

Overall hotel was nice very fancy Im not sure if my stay was bad due to there being a baseball team there or due to the lack of staff caring about what their guest are doing. But the baseball team was loud and obnoxiously taking up the whole dining area (I understand its a comunal area) their children were running rampant with no adult supervision, playing ball inside they hit me and my family multiple times and parents never addressed it but staff didn't come to address the loud noises either. We also ordered food and our food took almost an hour to be severed to us and it wasn't even hot lukewarm at best, but we were hungry after being on the road for 5 hours, so we just ate our food,but it was a very uncomfortable situation the whole time. If you do stay here just dont eat there go out or order delivery.

Overall hotel was nice very fancy Im not sure if my stay was bad due to there being a baseball team there or due to the lack of staff caring about what their guest are doing. But the baseball team was loud and obnoxiously taking up the whole dining area (I understand its a comunal area) their children were running rampant with no adult supervision, playing ball inside they hit me and my family multiple times and parents never addressed it but staff didn't come to address the loud noises either. We also ordered food and our food took almost an hour to be severed to us and it wasn't even hot lukewarm at best, but we were hungry after being on the road for 5 hours, so we just ate our food,but it was a very uncomfortable situation the whole time. If you do stay here just dont eat there go out or order delivery.

We were expecting much better. It had been a few years since we had been in the San Diego area and we booked last minute to attend a wedding. Everything was just okay. We did have a light breakfast that was also just okay. We would opt to found another location next time we are is the San Diego area.

Location is in a nice area across from grocery stores. Rooms were clean tubs need to be a little more cleaner overall, I would stay again.

Clean room

Good

I arrived late from a flight delay and the staff was wonderful even gave me some water bottles for the room which I really appreciated! The room was very clean and the bed was really comfortable I will stay here again. Thank you!😊

Pleasant

Good location TV cable service was unreliable with 20 - 30 minute periods of no reception/picture on any channel. We had 2 rooms for 2 nights and both had the same problem. Reported to the front desk and it was never resolved.

TV cable service was unreliable with 20 - 30 minute periods of no reception/picture on any channel. We had 2 rooms for 2 nights and both had the same problem. Reported to the front desk and it was never resolved.

Everything was great staff was nice rooms were clean and nice

The location was very convenient and quite The parking lot is in desperate need of resurfacing, and my room had a moldy smell each time you turned on the air conditioning until. The smell was awful.

The location was very convenient and quite The parking lot is in desperate need of resurfacing, and my room had a moldy smell each time you turned on the air conditioning until. The smell was awful.

Didn't have breakfast Wear and tear visible in room. Food from kitchen not that good.

Didn't have breakfast Wear and tear visible in room. Food from kitchen not that good.

Staff were very pleasant and competent.

Sweet

Clean room. Friendly staff. Excellent service.

Room was clean although set up is very strange. TV is at a awkward angle to the bed. Also the fitted bed sheet does not stay on very well and because of how the night stands attach to the bed it's very difficult to get the corner back on. The bar and the grounds were very nice. Overall we had a very nice stay.

Perfectly

Clean facility and peaceful quiet hotel, close to San Diego and close to stores and restaurants

Yes

Good

The shower pressure was very weak. I was placed in a handicap room and the shower head was about hip level and there was no mount to keep it higher for a normal shower, the only option was to hold it above my head with one hand.

The property is beautiful! Nothing- everything is perfect.

The property is beautiful! Nothing- everything is perfect.

Lots of things to do near by the hotel. Room was clean.

Quiet

Perfect

Nice outdoor pool and hot tub. Hotel is located by a small park with walking trail and pond, great for walks. Friendly reception staff.

The hotel is nice and comfortable, but the sink didn’t drain and since we only stayed two nights, I didn’t feel like complaining, but upon checking out and I mentioned it and the front desk was nice enough to waive parking fees. But, honestly, not sure why they charge a parking fee in th first place.

No Continental breakfast, charged $150 for two nights with a small dog. Next to freeway very noisy. Charge for parking. Tv did not work in room, had us move our things to another room after we were already unpacked, very in convenant, will never stay again.

The pool was great the room clean and the staff amazing thanks

Excellent

Staff is great

Exceptional

Great staff

We were greeted kindly.

Queen room was small, good for business travelers. Lumpy squishy bed. I’d come back if they upgrade their bed. Really enjoyed the lounge - quiet, not blasting Bon Jovi or Kenny G. Had what you needed. Quick breakfasts and good place to do nothing.

the only thing we didn't like was how difficult it was to use the entry door to our room

Carpet was dirty and sticky, drapes had holes, the a/c was rattling so loud I couldn’t sleep with it on.

Excellent service. Clean rooms.

Clean room, nice staff!

clean room

Outdoor pool was ok. Bar and food was below average. Room cleanliness was average. Staff were nice but understaffed for check in. Check in was at 4 pm but room was not ready until 7 pm.

Great overnight stay and the hotel associates are extremely kind and helpful. Clean room and everything was in working order. I worked for Marriott for years as a Senior Leader within Accounting so I have a pretty high standards. I left feeling that this was an overall great experience.

Make sure to add your spouse to reservation, front desk would not allow me to check in without my DL. My wife’s (same last name and address) was not acceptable. No sympathy, no help - just can’t do it, tough. We would not dtay again because of this

Yes was really great 👍

Basic

I got a 2 queen bedroom and the lamps by the bed didn’t work. The bathroom door had no proper door handles. So the bathroom didn’t lock and only had a slide door.

Very friendly staff,and very clean and comfortable.

Front desk not very welcoming. Bathroom needs improvements. Wall tiles grout was missing and some mold. Toilet rocked every time you sat on it and grout was missing around bottom of toilet.

Helpful cleaning and maintenance staff.

friendly staff, clean place, ok price. Read the fine print for things like parking fee for self parking in a huge empty lot, no coffee available and pricey breakfast.

You guys NEED to either have a Coffee canister at the front desk OR open your Coffee bar earlier than 0600…. Many folks WOULD appreciate having a fresh cup of☕️if they’re leaving before 0600…. And OPENING you’re Cofffee bar at 0700 on the weekends is BEYOND Stupid..‼️‼️

Me encantó el bar y el área de alberca, muy agradable y tranquilo

Good

Clean room, courteous staff, close to everything, great hotel to stay at

Clean room. Beautiful garden.

Good

All of the above

Room was exceptionally clean and loved the space and comfort of the bed. Coffee and breakfast / snacks easily available.

Efficient and professional service. Quick check in, room was clean and comfortable. Had breakfast at the hotel and it was good. Will stay again hotel grounds are very nice, it is located next to a park

tv remote didn't work all the time, no where to hang towels so you could reuse them, rooms were on the small side, the walk to room was very long, and $15 for parking.

There was no maintenance staff to help with issues

The bathroom had a lot of problems but otherwise great and a great property

Hotel was ok. Didn’t realize rooms are not serviced daily so didn’t have any coffee for our second day. Requested room service for our 3rd day but no soap or toiletries were left in the bathroom so no hand soap at all.

Friendly staff, excellent location and amenities.

Clean Room and Comfortable Bed

Awesome staff. Clean room. Relaxing stay.

yes very nice room

First, there was food in the refrigerator from the previous guest. The TV remove was not working properly. Some of the buttons did not work. Lastly, the toylet was not flushing all the way. This was the 1st time that I experienced this in a room and it was disappointing.

Nice

No coffee at the lobby the restaurant was close Being charged for parking Room service every other day.

Nice property and staff

Great customer service, room was clean, quiet hotel even with the groups present and was really pet friendly!

Friendly staff, clean room, free bottle water.

It was great!

Bathroom faucet leaked all over the counter every time it was turned on. Bathroom air vent was coated in thick layer of dust /dirt. Ceiling molding coming off in room. Desperately needs maintenance. Staff were great.

we just booked this hotel to have a bed for the night

Clean, spacious rooms. Staff were wonderful!

Old but clean

Staff was friendly enough, ice machine was broken and only could get ice from staff when bar was open. Was assigned wrong room and computer went down so did not correct the room. Fixtures in bathroom could use attention. Toilet was not working properly. Beds were great which really helped. Probably would not return for the amount I spent.

Overall, a pleasant stay. Room did not have facial tissues.

Staff was very courteous during my stay.

Stayed here for four nights and overall I had a comfortable stay here. The level of customer service depended on the agent but most of them were friendly and greeted me whenever I passed by the lobby.

Property was overall good!

The room was not cleaned daily, there is no icemaker on the 1st floor, had to go to the 3rd floor, left parking lot was tight and wonky shaped - tight turns, expensive pre-fab breakfast, lobby and restaurant freezing cold

Enjoyed our stop here on our way to San Diego

It was amazing

We arrived super early and we're told we could have a room within a few minutes. Check in and check out was super easy. Staff very helpful and polite.

I can’t believe I had to pay $50 for an early check in.

The stay was terrible. We checked in and couple hours later a cockroach was roaming around the TV table. The bathroom door wasn’t working. There was no kettle to warm up water or even proper amenities. You can’t even hang clothes in the bathroom to change into because there was nothing. Staff changed room for us and then issues started there. We pay to have a relaxing stay with an infant and toddler but it was terrible. We asked for room service and the bed sheets to be changed and confirmed with staff prior to heading out that our name was on the list. Staff confirmed we were on the list for room service. Came back after couple hours and there was no room service. Absolutely ridiculous. I do not recommend Courtyard by Marriott. Will not be staying here again due to all the inconveniences.

Easy for family . Spacious

The staff is very helpful and courteous. However, this hotel itself seems pretty old and in need of some renovation. I've stayed in 2 different rooms in this hotel in the last 2 weeks, and found common issues in both rooms: 1) There is a strange smell when you enter the rooms, which is mildly unpleasant but won't suffocate you, 2) The bed sheets and pillows do not smell fresh, 3) The bath tub has stains in it, 4) Shower curtains probably unchanged from long ago, and they're beyond a point where washing them makes them look and feel clean. Overall, I expect better when a hotel carries the Marriott name. This one falls below expectations. I'd probably avoid this hotel in future unless there's no choice.

The room was spotless and staff are nice and friendly

The shower had mold. Carpet was dirty.

Everything was pretty good. However, the hair conditioner was empty and the hand lotion was almost empty. The coffee wasn't replaced for the next morning. The bartender on Saturday about 9:30pm was not at all hospitable. He seemed put off like he'd rather not be working. The bar area was also a mess.

The room itself was satisfactory. I liked the door to the little patio outside. I didn’t especially like the big red stain on the carpet or the fact that I was not able to turn the light on in between the beds. I had indicated on line, that I did not want maid service for my stay, but someone did come in.

Heater was not operational

Parking was an added fee of $15/day.

Staff was great, room was great, roomy and clean. The only complaint is that the bed was kind of hard

Close to the freeway and easy to access. Was a bit expensive for what it is, but everything was nice and clean.

No the bar was not well stocked. Laundry is expensive. Our tv didn’t work a few times had to come fix. The sink leaked. I was told that I would get my Marriott reward point staying and booking through hotel.com as long as I gave my reward number and that did not happen. Not enough staff to service people quickly long waits for coffee and front desk.

It was uneventful in a good way

Carpet stained in our room, Wish they at least provided coffee for guests, Food was not good. Hours for coffee not that convenient.

Not aware that breakfast is not included to our reservations. We have to pay guest parking.

Clogged toilet Ants crawling all over the room No breakfast included

My constructive feedback is food options. I have dietary considerations that could not be accommodated in house.

Concierge Tyrese went above and beyond - knowledgeable, welcoming, insightful and funny. She helped to make sure my last minute stay had the very best rate available, made me feel so comfortable with her kind smile and lighthearted mannerisms, all while being perfectly professional yet personally intuitive. Cannot thank her enough for making my stay at the property be a truly calming and nourishing one, when I needed it most.

Good service, staff were nice. Room was clean. Overall nice experience.

The bed was very comfortable! Staff were very friendly. We liked the lounge area a lot and the patio was a nice spot to gather.

Very pleasant staff

Pool and hot tub great, rooms nice and big with comfortable beds and very friendly staff.

Good location, clean hotel and friendly staff, although there was some noise from the nearby freeway (I could see the road/bridge from my window on the third floor) and there was no safe in the room, plus the refrigerator was not working.

Rooms and Hallways smelled like mildew. Toilet didn’t flush properly and paid parking space were very tight. The property needs an upgrade.

Perfect stay. Therese at the front desk was super helpful and nice upon check-in. The pretty cess was smooth.

Very friendly and welcoming staff. Room was very clean.

Toilet was inop

Staff members were always nice and the room was clean and quiet.

The staff was friendly. Our room was clean and comfortable. I would come back and stay here again.

Nice spacious room and clean

Aidan was amazing and very helpful.

Great place to stay

Courtyard by Marriott is usually predictably nice. Comfortable bed.

Excellent customer service at check in and bar

Rude inconsiderate staff. I was EMAILED not called but EMAILED at 7pm, that they had to relocate me to a sister hotel down the street because of a maintenance issue in my double bed room. Instead of accommodating me at their hotel, they sent me to another hotel that did no notify me that I’d be placed on a single bed room. So when I got to the room and it was not a double bed that I booked and paid for, I headed back to the front desk to sort it out. That’s when they told me all of their double bed rooms had been all booked up for a week! Why would I be sent to a hotel that could not accommodate what I booked and paid for? Because the staff and management at Marriott San Bernardo could care less about my reservation since I booked from Expedia (a third party) and these reservations “are not priority” It was a mess. I obviously needed somewhere to sleep that night so guess where I ended up? ON THE FLOOR! As I had 4 people in my party. Mind you, I was dealing with all of this at 10pm. The only response I kept getting from staff was “there’s nothing we can do for you.” It was the worse hotel experience I’ve had by far.

Great service. Made to feel very welcome. Comfortable bed. Room was a little run down but it was very clean and comfortable.

Upon check out I was informed that a hold was put on my credit for 50.00 dollars for incidentals or possible damage to the room. I am very disappointed that it is still pencing 10 days later.

Everything was good

On the last night the toilet stopped refilling. Overall, the taxes and fees added $250 to my stay. I hold Orbitz, as well as the hotel responsible for the lack of transparency.

Great stay

The

Had ants in my room no towels by the pool and when asked for towels they didn't have any had to go up to my room to grab the towels there was no water in the room to even make coffee in the morning. Will not stay there again

Quiet and secluded located in a cul de sac. Room was very nice and well kept.

The property is clean and upated. The staff members were very gracious. An excellent experience.

The staff was friendly and accommodating!

Check

The only issue was $15 parking really wasn't to happy with that and they wouldn't clean the room each day we would leave we had to request towels .

Very comfortable and clean. Very relaxing and accommodating.

Nice size room. Quiet. Easy check-in. Tons of parking. Nice staff.

The room had a commercial strength toilet that was very loud and would wake up anyone sleeping at the time. Everything else was great!

Nice park like setting. Plenty of areas to meet with people.

Comfortable beds, bedding and pillows

Clean, nice pool

Not clean

Overall, this day was comfortable, but AC was making some noise and the TV never worked.

The TV did not work. There was a bad odor with the bedding. It smelled like someone threw up on the bed. I could hear everything in the next room. Overall, it was not a good experience, and I will not stay there again.

Great Experience

Thank you for the stay

The resort is central and conveniently situated to everything.

The photo in Expedia is completely different from the actual hotel and its environment. I felt it was too expensive for the hotel rate at the location.

The place is immaculate and staff upon check-in were so friendly. My family loved the heated pool. Our room was spotless and beds super comfy. Highly recommend.

I really enjoyed the staff. They were very kind and helpful. The rooms were clean. The hotel in general was properly maintained. It was a very comfortable stay for my family and I.

It was very close to the event I was attending.

Friendly staff , old tv , old bathroom doors

Check in was great, Aidan from the front desk was super helpful. Getting the room cleaned was a problem, my room only got cleaned once during 4 day stay. Also getting a coffee was an issue, despite the signs saying to contact the front desk, no coffee service is provided.

Great experience

Front desk and even maintenance was very helpful and friendly. Would definitely stay again if in the area. The only thing I didnt like was the bathroom door. Was a little tricky and loud to move in and out during the stay.

Great location for staying close for the San Diego Zoo and Sarafi

Great Atmosphere, family friendly

It’s comfortable and spacious. We asked for room service and didn’t get it but did get it when we asked for it again. We stayed there for over a week due to some home repairs. I wish they offered complimentary meals or drinks when staying long especially with family. They did take care of parking but honestly I don’t think they look on dash to see if there’s a parking slip or not. They were really busy during the 4th of July weekend and minimal staff and housekeeping. They did not plan staffing for the busy weekend.

Expensive for no reason. Nothing special. They clean every other day.

One short night stay; the staff was a pleasure, very helpful and friendly. The room was clean and smelled good. Room had elbow room, unlike some hotels in big cities. Did not use any of the amenities.

Thia hotwl ia great! Its close to the freeway but you dont hear it. Its in a safe area. When i checked in staff was friendly!

Well maintained building, clean and staff are friendly. They do have a bar that opens till 10 and the area is peaceful and quiet

The bathroom in our room has mold on the floor and wall and the staff just wanted to sending the cleaning lady in. I had to request a new room

Lived the view of the lake.

Very nice and convenient property

This stay was pretty decent place to lay your head. It was clean and staff was very welcoming. I will say night shift needs more then one person :/ but they never once were rude even when busy. The bathroom in the room needs updated for sure rusted towel hangers , fire sprinkler (inside restroom). The bed was comfy but not excellent… definitely need more pillows so bring those or a blanket to prop yourself. Could hear our neighboring room TV :/ our TV didn’t work but front desk was very accommodating for this issue, thank you! Hot tub is the best!!!! Margaritas were on point! We would stay again if ever needed. Thank you to the staff for being so kind at all times !

The hubby and I came across this location by accident. It has now been our go to when in town.

Easy parking, and close to shopping

The air conditioning was not super cool, the toilet didn’t flush the best, they ran out of breakfast items but they were very generous with a late check out.

Staff Was Very Helpful And Attentive Makes You Feel At Home. Highly Recommended

Nice,clean and affordable

Hotel is old and needs remodeling. Still has popcorn ceilings. Wifi doesn't work. I would never stay here again.

Reasons why : When I arrived the front desk had checked me in and provided me with the room key. We set our items down and we took a nap , woke up and went to pick food up . Once we arrived back to our room the key no longer worked . I asked my husband and daughter to stay near the room as I’d figure out the issue (holding our food in hand). Once I went to the front desk I asked what the issue was. Turns out the front desk never checked us in so the inactivated our room key. I waited to get the situation fixed . By the time I went back to the room my food was cold ! SN: they offered us complimentary breakfeast. We did not get the chance to eat it as it was from 7am-10am and we had to leave asap to our destination. Since the hotel was a busy hotel (I was staying for 3 nights) every time I’d leave I felt like they’d give my room away without notice ! ( lost my peace of mind) Secondly : our check out time was 11am . The day of checkout they knocked on our door at 8:30 am and attempted to open our door while we were sleeping! ( we wanted to sleep in) . We rushed up from our sleep and stoped the guy from coming in. Then…. At 9:00 they did the same ! I felt like we’re rushing us to leave! I wanted to shower before leaving but didn’t get the chance since I felt like I needed to go ! We ended up leaving by 9:30. Which really annoyed my stay ! Honestly, next time I’ll spend more for a more relaxed stay.

Loved the property and hospitality

Our stay went well overall. There were some minor inconveniences such as parking or some of the bathroom amenities having a low supply. Overall, I would say we would return if we find ourselves making a trip back.

Until next time...

Noise of fan motors above the celling is terrible loud and cannot stop. A non smoking facility/hotel assigned me a room that smells strong smoking.

Easy access off of I-15. It’s in a court so there is minimal traffic. While the grounds are immaculate, the park adjacent to the hotel is beautiful (great paths and bridges over ponds make for a pleasant walk for your pet. Rooms were immaculate, beds super comfy. Hotel staff are very friendly and informative! Definitely one to bookmark should we travel this way again!

Clean friendly staff. Quiet

Unfortunately, there were a few problems. We needed an ADA room and were given one, but there were several drawbacks to note. First, the door was so heavy and automatically closed so quickly that it was very difficult to wheel my mom into the room. If she had been alone, she would have been totally unable to get into her room. The room was down a very long hallway, farthest from the elevator, which also made it more difficult. Also, twice during our 3-night stay we got up to our room and had to go back down because our keys weren’t working.

Breakfast was ala Carte and tasty. Parking was easy.

Convenient Location for my Business

It had a nice pond and walking area just behind the hotel property

The staff was great. The fact that the elevators failed to function for the two days we were there and being placed on the far end on the fourth floor was unacceptable. They attempted to compensate with Bonvoy points but the actual value was underwhelming considering the major inconvenience of traveling those emergency exits numerous times throughout our stay.

Police called for disturbance

Nice area, friendly staff. it's a short trip for me, wish i had more time to spend time in the pool.

Ok

I had to request a hairdryer for my room and there was no hot water on the final night and following morning of my stay. Otherwise, everything else was fine.

Amazing staff very friendly definitely would stay again if in the area

.

The lobby was clean anf the exterior of the hotel was comforting and safe. Front desk was really helpful and the room was amazing. Everything in the room worked and was in very great condition..

Beautiful and comfortable rooms with a view of a pond in the back. Nice to walk around the paths. Quiet and convenient location. Very thin walls though.

The staff wasn’t really friendly.

GREAT STAY!!

Service was great

The hotel is out dated. Many of the towels were stained. When we asked if the room could be serviced in the morning, they didn’t come until late in the afternoon. The door to the bathroom would stick and you can’t get out. I told the front desk and they did nothing. Also, I was shocked to see a parking fee which was not explained to us at check in.

I did a reservation and they would not give me a room because I had my VA ID and they would not give me a refund

Just was a good price at a good time.

The hotel was in a great location and our room overlooked the pond and park area. It was a very pleasant stay.

.

Love it

Very opened space in the hotel and bathroom. Nice view to watch your vehicle every now and then.

Great staff!!!!!!!!!!!!! My go to location when visiting relatives in RB.

great last minute reservation! clean room

The facility and common area was decent. Sad that even though I booked through a third party, breakfast was not included. I felt like checking in was a breeze, our actual room experience was not so… we had to ask for linen on 2 different occasions……as well as being rushed for check out.. I asked for late check out and here come maintenance and installer rushing me out the room as I’m backing up my belongings…