Best Western Seven Seas

Centrally located (Hotel Circle) to San Diego sightseeing.

This place was a mess. I asked for a bottom floor because I have a bad hip. The girl said there were none available and that it wasn't a big deal because there were only like 12 steps. Apparently, she has no idea how hard that is. Then the keys didn't work. 3 more trips up and down the stairs. Then they wanted us to wait around for maintenance, but I said no because I didn't want to have problems with my door the entire trip. After that, they moved us to another 2nd-floor room, more steps and more pain. The room was not very clean the towels were dirty. The fridge didn't work, and there was a gross towel in it. We could hear every sound the people next to us made. Our feet were black after walking on the carpet. Not worth what we paid to stay here.

The location is perfect. Like everything is so near. Like 10 minutes to everywhere we wanted to go.

There are no microwaves in the room which was a bummer

Property was beautiful. Centrally located.

Loved it

The hotel is affordable and very conveniently located to many spots in SD. You get what you pay for. Also, the pool and hot tubs are great.

Clean easy check in

Its San Diego… so not like uts going to be a great deal, but it was reasonably priced. The parking lot was being renovated so it wasn’t great access but still worked. Restaurants there (didn’t eat there though) and it obviously wasn’t the Waldorf but it worked. I did see a bunch of people using the Hot Tub so I’m gonna assume that it worked. All in all and adequate choice for the money.

After I checked in I went to the room and the keys didn’t work. The front desk advised me that the battery was dead on the door lock so I needed to change rooms. There were no similar rooms available so I was given a downgraded room. I was told I would be given half off for my first night and moved into a comparable room that I had originally booked. Neither of these things were followed through. The landscaping is well maintained and the staff is friendly. The room was old with stains on the carpet and an empty beer or soda can under the bed. The room was cheap so I guess I wasn’t surprised.

Good enough

Would definitely be staying here again.

Worst stay we’ve ever had. The only thing nice about it was the bartender, Pam.

I love this place 3rd time staying here.

We enjoyed our weekend and our stay. Hot tub was nice and swimming pool. Great stay

Great hotel for decent price. Housekeeping kept the room nice everyday.

Great staff. Clean beds, nice pool, nice hot tubs...one is away from the pool..extra nice.

Room was clean, fully stocked, comfortable. I felt safe staying here. Came back to my room after a concert and there was no parking. I had to drive around the buildings a few times until someone left.

The worst place to stay Everything is bad

Very good

Very clean and spacious room. Staff allowed us to check in a bit early. Our young kids were tired and staff was kind and accommodating.

For the price it was great. Nice grounds old growth landscaping. Hot Jacuzzi now days is hard to find.

It was a great deal. We had a good time and the staff was helpful.

Nice place. Definitely will recommend

Construction was noisy and parking was limited.

Very nice and clean hotel close to everything.

Room was cleaned properly, check in was seemless. 1. No microwave in rooms, and I called to request one and it was ignored . 2. Loud music and bass playing at 1:00 am and later and no security taking care of it ! 3. Carpeting in the rooms .

Exceptional

Room was clean, grounds were lovely, easily accessible, hot tub was great. Cafe was ok but very pricey.

Older hotel

Restroom exhaust was not working properly.

Nice short stay at this hotel. Reception staff very helpful. Very decent pool. Hot tub could have used some defoamer, apart from that no complaints

Just noisy. There's a gap under the door we noticed. It's an older property so the construction is as well. Can hear neighbors slamming doors and talking etc. Lost hours of sleep.

The bathroom vent and wall had black dust balls or mold on them. The corner at the bottom of the wall also had lifting wallpaper with a stain that looked like mildew. To make things worse, the bottom of the sink was dripping and the water ended up soaking my luggage. The beds are extremely uncomfy and everything is very outdated. They definitely need to mention that this is a motel-style property in the description. There are also a lot of smokers staying at the hotel, so you smell cigarette smoke all over even just walking the grounds. Most of the employees are not friendly at all. The only exception was one lady who worked at night and early morning. She was nice and actually greeted me when walking in, which was pleasant. Paying $380 for two nights was definitely not worth it. Avoid this place

Clean. Quiet N/A

The parking and overall layout of the buildings and amenities. We had privacy and safety, being detached from the lobby/entrance but they weren’t too far away, especially for getting deliveries or uber rides. It’s also like in the heart of everything, every activity was a short drive away. The rooms were a little poorly maintained, nothing crazy or inconvenient just noticeable. The fridge froze everything and there were gnats and a weird smell in the sink. Also, it strangely kept getting humid in the room throughout the day.

This hotel is exactly as advertised. The room was clean, excellent staff, pool was heated, and the restaurant staff and food are excellent. The treadmill in the gym didn’t work, but that’s common in a lot of hotels. It would be better if breakfast was included and a microwave in the room.

Exceptional

Passable

The room was good, the location was very good. We liked the pool and whirlpool. They were quite warm and seemed clean. The bed was comfy. There was a cheap coffee maker and a fridge in the room. The staff was extremely unfriendly. The check in process was already very unfriendly, then the card to open the door of our room didn't work. Obviously not my fault. The staff told me "don't put the card close to something magnetic" even though I didn't. Just very rude. Also the check out process was unfriendly.

All good Nothing

Poor management and no continental breakfast offered either

The room was clean but small. Bathroom shower/tub was in need of maintenance. Very small fridge, no microwave, breakfast not included. Parking was included.

Great hot tub. Clean room comfortable bed. The pool was wonderful

The staff went above and beyond. I didn’t catch her name but the lady/misses at the bar was the sweetest! Any time I go San Diego I will be staying here for how great the staff was.

Was clean it was a nice room was a lush landscaping. They had a restaurant on the premises. Swimming Pool couldn’t ask for anything else. Plenty of parking close to Central location locations of everything in the area. I definitely will go back there again. The restaurant was kind of high price couldn’t really enjoy a meal, looking at the high sticker price

Exceptional

Exceptional

Excellent landscaping and attentive staff. Nothing

First of all, a traveler should be warned. There’s no elevator to the second floor at this hotel, which really shows more like a motel and the stairs are old. I had to carry my things up in multiple bags because I couldn’t get my suitcase to the second level. Once inside the refrigerator smelled bad. The room smelled bad. The charging outlets for phone and computer didn’t work. A tree branch almost fell on my car. The young people who work at the front desk are friendly, but have no idea what’s going on. It was the worst place I’ve ever stayed in on Hotels.com. Also Hotels.com lost my reservation and I spent about 45 minutes on the phone with them as a result. During the call, I was promised a refund which I don’t expect to see. I won’t be using the service again and this is probably the fifth time I’ve used it.

Exceptional

Very good

I liked parking close to my room. The room was tidy and comfortable. I would have liked a coffee maker in the room

location looked good The room smelled of dampness and bed was damp.

Clean room

Check-in was quick and easy, and the front desk clerk was very friendly and welcoming. I was in a king room and was pleasantly surprised at how large it was. It would be quite comfortable for a longer stay. Check out was also very easy and quick. The parking lot was a bit crowded when I arrived just before midnight so I had to park a building away from my room, but since I was staying only one night with little luggage it wasn't a problem. The only other issue was the very loud guest stomping around in the room above mine, but that didn't last too long.

Had a bar a bit older hotel.

I’ve never had a more horrible experience. The water was hot when I needed it to be cold and it was cold when I needed to be hot. It was loud at night and it was a dingy dirty and looked like something out of a horror movie they were ants randomly crawling up my arm when I was trying to sleep so no do not come here.

I got the double beds. Room is a bit tight but who spends the entire day in the room. Staff helpful esp when asked if I wanted a first floor or 2nd floor room. Super easy. Plenty of parking.

Is a good place to stay if you are going to universal. You can easily walk to the universal shuttle from the hotel in 5-10 minutes. You cannot keep your car parked in the lot after you checkout if you are planning to go to universal for the day. However there is a free public parking lot across the street. We went on a Monday and there was plenty of spots open. Room was pretty clean but on one of the cubbies in the wardrobe hadn't been dusted in a long time and my things did get pretty dusty. Overall was a okay place to stay.

Very clean room with comfortable beds. Very affordable price.

It was overall a good stay. Pillows sucked but overall not bad.

The room was clean but very uncomfortable, the pillows are very thick and small which caused our neck to hurt in the morning and the AC was just terrible and didn’t cool the room. Overall was a very terrible stay and wouldn’t stay here again!

I liked the staff, cleanliness, the location. Only thing I didn’t like was there was no complimentary breakfast.

Great location, clean room.

Good stay, would stay again.

Boots was great everyone was professional and friendly

Pillows were small and of poor quality. Chromecast did not work despite repeated efforts. Chair in room had visible stains. Window ledges in bar had dried food and crumbs. Fair number of homeless peeps around the parking lot. Bar and restaurant staff were excellent!

Clean roomes, close to main highway, heated pool, plenty parking and easy in and out.

Nice clean room.

Clean and comfortable. Great location.

Very poor

Some outlets were not working. Small room. Small restroom. Restroom was hot and stuffy. Room took extremely long to get cool. Beds were FULL size and when I originally looked at the site it said beds were QUEEN.

Pool

sugar ants all over the room. and second night was a big spider web over the bed with a spider in the middle of it. staff didnt really seem to care

Nice property that is well maintained. Pool and hot tub were very nice. But maybe go elsewhere for breakfast. With tax and tip was over $50!

Exceptional

Very good

Very good

blue light on wall near bath on all night

Bad

Everything was great except the beds didn't have blankets just a sheet! Cafe was wonderful and food was great. Doesn't show there a 150 upfront deposit stated anywhere after I purchased through Expedia and nothing was posted at the desk. other then that will be staying again great for a solo person to explore everything was close just a lyft ride away.

This is a great little hotel… clean and close to everything in San Diego

Cheap Bad smell

The staff was nice The carpets felt super dirty The blankets had stains The water pressure in the bathroom was horrible We could not access Netflix

Exceptional

Good

Exceptional

Very good

Very good

Clean room, but no trash bags for the bins. Staff got up to help just because another employee asked for her to check me in.

This place is centrally located to everything in SD and at the best price. I’ll be back.

We enjoyed our stay here. We ended up booking this hotel very last minute due to an issue with another hotel. The layout is massive but easy to find your room and the pool. Pool was great! Not too busy ever and there were no kids during our stay. Staff was pleasant and so helpful. Issues were handled immediately if we had any. Will definitely rebook!

I had problem with the Room smell

Not having a microwave in the room

All Nothing was noticed

Took my wife and kids here and everything was just what we needed. Perfect stay for us and no complaints!

I experience issues with the front desk staff rude customer service Nicky was not helpful at all.

Check-in is exactly at 4:00 regardless how long the line becomes. It's extremely slow. I have seen it in the parking lot.

Superb

Exceptional

The staff was friendly and liked the pool. This is the first time that this has happened to me at this hotel . We had just checked in . 1) the room was small for 2 beds . One of the bed was touching the ac and no one can walk through the aisle . 2) my mom shook the pillows and blanket ,and a huge black spider comes out of the pillow . There were multiple small spiders in the bathroom , and behind the tv there were a lot of webs . Mainly I gave a 1 because of that huge spider and the room is fit for 1 bed not 2

The room we stayed in was two double beds. The room was very tiny, the fridge did not get cold and the bathroom was super tiny and out dated. For some reason the sink faucet was very little. If I could choose a different place to spend $400 I would have picked somewhere else. Good if you need a quick place to stay for a quick weekend.

Awesome

It was just right for my needs, resturant on the property, clean, great staff and centrally located.

Very good

Good

Very good

This is a great location for a quick trip to San Diego- it’s tucked away in a corner. Nothin fancy but it is clean and has easy access to everything we always want to see/do.

Average not bad, not great.

Toilets are the lowest that I have ever encountered. Had to grab the door knob or push up on thhe toilet paper holder to get off the toilet.

The pool was our night cap. Was nice and heated for us to enjoy! Will definitely be staying here again.

Food was very good at the hotel restaurant. Front desk staff very polite.

It was a good option for the price.

Everything was clean and housekeeping was great.

Seven Seas is a wonderful place and priced well. It has a cool mid century vibe. Rooms are clean and comfortable… close to Hillcrest the Zoo or beaches. There’s a restaurant on property and the staff is always friendly and accommodating.

This property is well located. Easy access to many San Diego attractions. It is old and shows lots of wear and tear. Mostly clean, but there was an old chicken nugget in the drawer of one of the night stands. Absolutely disgusting! Did not eat at the restaurant or use the amenities. Did not find the staff to be helpful. The primary reason to stay at this motel is the price.

I thought the breakfast was a bit pricey so I ate elsewhere. Other than the price of the food, I thought everything else was fine.

Mini Fridge in room did not work

The room was as advertised and I was completely satisfied with my stay.

Hot tub was out of order ,there is another but crowded. We swam to our hearts content in the pool. Staff was accommodating ,very polite and attentive. Check in and check out quick. Did not experience the breakfast went to nearby location.

Found bugs

The location and scenery was perfect. I wish there would have been a microwave in the room.

Had to switch rooms, first room smelled like an ashtray and urine.

The hotel is average overall, but considering how expensive hotels in San Diego County can be, I do think this is an affordable option for the price. I found the property to be clean, and while I experienced a couple of issues of safety that had me at edged. The main concern happened during check-in. I had reserved a two-bedroom room, but when I arrived, I was assigned a one-bedroom instead. Once I entered the room, I quickly realized it was already occupied because there were personal belongings in the closet belonging to another guest. That honestly made me very uncomfortable. While I understand mistakes can happen, situations like this are serious because it means someone could accidentally walk into an occupied room. I could have walked in while someone was sleeping or resting, and the same could have happened to me during my stay. After that incident, my experience was fairly average—nothing particularly impressive, but nothing terrible either. I live far away and occasionally need a place to stay because I work near hospitals in San Diego County, so convenience is important for me when choosing a hotel. so I don’t believe I’ll be coming back as safety is a big issue for me.

The outside looks nice. It stunk like mildew. Can’t take a shower without steaming up the room all day. Bathroom very very small. Fan in bathroom bad. Paint and wallpaper peeling from walls. No trash liners. Refrigerator was unplugged so our food went bad. That should be checked by housekeeper or tell people checking in to look for that. I plugged it in then everything froze. I interacted with at least 6 different people, only one of them smiled and she looked like maybe a manager or something. NONE of the girls at check in or out were pleasant AT ALL. VERY DISSATISFIED with this establishment. It was too much hassle to move hotels for a night or we would have. I will NEVER stay at a BW again because of this experience

Price Noisy room next door. Kids crying until 1 am

Loved everything about it. Food was simple and fair in value

Good location, clean Ac smelled funny called front desk all they did was spray the room with air freshener Front desk isn't very friendly room for the price no breakfast included

The location is great. I always try to stay on that area when i go to San Diego. I has good freeway access to get anywhere you meed to go and close enough to down down or shopping . The cleaning lady was a nit shady when asked of she had seem an item if mine when i went back to the room to get something. She became very defensive and would ask "why would I take it, I don't do those things like that". And then repeat the same thing over 3 times ,while grabbing at her pockets. I said i didn't ask if she had, all I asked was if she had seen it.

The location is great. I always try to stay on that area when i go to San Diego. I has good freeway access to get anywhere you meed to go and close enough to down down or shopping . The cleaning lady was a nit shady when asked of she had seem an item if mine when i went back to the room to get something. She became very defensive and would ask "why would I take it, I don't do those things like that". And then repeat the same thing over 3 times ,while grabbing at her pockets. I said i didn't ask if she had, all I asked was if she had seen it.

Great!

Better stay than the previous hotel we had booked. Clean and staff friendly.

Nice room and nice property with a great view

The property looks great from the outside. The room was clean but it was very stuffy and the a/c unit was very old, dirty and did not work well.

Gg

I would like to stay to this place again.

Muy bonito todo

100 recommendations

First room we were put in smelled very moldy and also like urine. Door frame and window frames were covered in mold. We moved to a different room which did smell better, but there was still mold all around the framing of the window. Our room key kept deactivating so I had to go to the front desk to have it reactivated multiple times.

Nice stay, large room, great location

Outdated - in line description not accurate. I bought the insurance for this reservation but wasn’t able to get a refund. Not a good experience

Nothing

Refrigerator did not work and despite repeated calls no one came to service refrigerator. Required for some food and medication which ended up spoiling

Nice

dirty room dirty bedsheet

overcooked food and leaking sink.

Nice and clean place

The pool was great. The restaurant was the definition of fine, not great, not bad. The prices were pretty ridiculous. $5 for a tea or coffee is insane. Staff was attentive and responsive.

Good Nothing

great location, shower water pressure excellant

great location, shower water pressure excellant

Good Nothing

Everything was great. The only thing was red makeup on towels and sheets.

The property is old and smells as such and parking can be terrible, especially in the evening.

The negative thing was some maintenance was being done next to our room early morning when we were still sleeping. The building where to get the ice was far from our room. I was expecting the ice machine to be in the same building.

Nope

Very good

Clean property. Easy to get around

Room was ok

The room was clean and met our needs.

The staff didn't mind their own business. Asked me why I stayed, where I'm gonna go after my stay, they said they need to know. I feel like it against my privacy.

The staff was awesome, I was a little worried about staying in a motel, lots of walking back and forth outside the rooms.

Nothing Do not stay here. The pictures online looked much better than the actual hotel and room. When I arrived, the room immediately felt dirty. There were stains on the sheets, the bathroom did not look properly cleaned, and overall the whole place felt old and unclean. We were very disappointed with this hotel — honestly, it was the worst part of our trip. We’ve stayed at other Best Western hotels before, but this one was really disappointing. The hot water barely lasted during my shower and quickly turned cold, which was really frustrating. The next day, there was barely any hot water at all. The AC was old, and whenever it turned on, it had a bad, musty smell. You can also hear a lot of noise from outside, so it was not comfortable or relaxing. The bed was uncomfortable too. The only positive thing was the location, which was convenient, but that alone does not make up for the overall experience. The staff was okay, but overall this was a very disappointing stay.

Nothing Do not stay here. The pictures online looked much better than the actual hotel and room. When I arrived, the room immediately felt dirty. There were stains on the sheets, the bathroom did not look properly cleaned, and overall the whole place felt old and unclean. We were very disappointed with this hotel — honestly, it was the worst part of our trip. We’ve stayed at other Best Western hotels before, but this one was really disappointing. The hot water barely lasted during my shower and quickly turned cold, which was really frustrating. The next day, there was barely any hot water at all. The AC was old, and whenever it turned on, it had a bad, musty smell. You can also hear a lot of noise from outside, so it was not comfortable or relaxing. The bed was uncomfortable too. The only positive thing was the location, which was convenient, but that alone does not make up for the overall experience. The staff was okay, but overall this was a very disappointing stay.

Like the way it was set with trees and landscaping. Liked the hot tub. Location was good. Didn’t like the food. Noisy neighbours upstairs. No safe.

LOTS OF construction workers staying when I was there, all loitering in the parking lot, so I felt like I was in college again with the googling eyes when I went to and from my car. This whole area is near the beaches, so I have noticed staying in several properties that the sea air makes the room quite sticky and thick in air. I don't want to run the AC all day, so I left the windows open, but still makes the bedding and towels feel damp. I had a lovely shower faucet head that was quite like a fire hydrant and felt like it was going to rip my nipples off, so my showering experience was very much lacking. I assume it was a quick fix and not the normal showered, so they should replace that. Conveniently located and although near the freeway did not hear too much noise. I would have liked to enjoy the jacuzzi, but someone had put soap in it and the bubbles were quite disgusting. Was decently priced for the stay, although the check-in staff was a little less than professional teenagers with belly button rings hanging out, but whatever, There is no elevator, or any accommodations for handicap people, no ramps, etc (not that this pertained to me, but I wanted an upstairs room and had a heavy bag so I could not stay upstairs.)

Clean and comfortable and unexpectedly quiet. Close to interstate but zero traffic noise. Comfortable diner style restaurant and friendly bar. Older facility, well kept. Ill go back again.

The double hold on the room it was 515, and they held 1165, until the end of my trip

Pleasant

Front desk in the evening was very rude and not helpful. I was given a room with 2 holes in the front door. Refrigerator didnt work, kights didnt come on. Had to switch rooms twice.

The landscaping. The beds were not that comfortable.

The landscaping. The beds were not that comfortable.

Passable

Didn’t feel very safe

This is absolutely the most disgusting hotel I’ve ever stayed at. I booked it on Expedia and the pictures looked gorgeous. I got to the hotel and although check in was easy, that was the only good thing about the entire stay. The rooms don’t look like the pictures at all, it’s clear they used professional pictures to compensate for how old the rooms are. My room which was a nonsmoking room stunk of cigarettes. Not only that but the corner above the curtains had water damage and black mold along with a spider family. The room was filthy, there was no blanket, and the fridge was open so I couldn’t even put my food in it because it wasn’t cold. I called and asked for another room and thankfully was able to get one. I had to walk to the complete opposite side of the hotel to get another gross room- fridge open, shower head absolutely gross, no blanket on the bed, no trash bags in the trash, hair in the sink, and hair and stains on all the towels, and although no cigarette smell, a musty smell. But the absolute worst part was this box on the top of the wall that emits a very powerful blue light. So bright that you turn the lights off and can still see everything in the room as if the lights were still on. I literally could not sleep. I felt so gross the entire time I was here- gave motel6 vibes. I was also relaxing in my room and someone shoved a menu through my door and scared the sh** out of me. Literally the worst hotel experience I’ve ever had and I’m constantly traveling.

Some noise early in the morning because construction crew that live at the hotel

Surprised Some noise early in the morning because construction crew that live at the hotel

It was an okay stay.

Great pool , bar and billiards

Great pool , bar and billiards

clean room and friendly staff ,breakfast was very good as well.

That’s good

Exceptional

Very poor

Nice property, parking a little chaotic after 4 pm check ins, due to a lot of work trucks parking vertically and taking multiple parking spaces. Otherwise a nice motel, with Tesla charging (not free).

It was close to my favorite food spots and the beach The shower head was extremely high pressure which hurt my skin and made a mess in the bathroom and I measured it at 20 gallons per minute flow rate which is way to high.

N/A

The property was excellent clean. The staff was courteous. The location was quick in and out to the I-8

Did not eat breakfast at the hotel. Location was convenient N/A

The property was excellent clean. The staff was courteous. The location was quick in and out to the I-8

It was close to my favorite food spots and the beach The shower head was extremely high pressure which hurt my skin and made a mess in the bathroom and I measured it at 20 gallons per minute flow rate which is way to high.

A great find at a reasonable price. Old school hotel maintained at a high level. Don’t expect the sterile looking environs of the bigger chains, this place has panache with a traditional feel

the room was so small and dont have microwave. the bed was uncomfortable.

This is a no fuss hotel. The nightly price is low because there’s been no renovations. The furniture, with the exception of the computer chair, is outdated and some fixtures don’t work. Our sink was leaking badly and I reported it twice but didn’t see maintenance come by. The staff was friendly and responsive but lacked follow-up. For example, I asked for a microwave and was told they would call me back to see if one was available, but sadly I heard from no one. It’s not a fancy stay, but an acceptable budget option

Location Bathroom need to be updated

Cleanliness n staffs

Terrible lumpy mattress

Everything!

Room smelled like urine. Fro t desk didnt have another room with 2 queens and offered a room with 2 double beds. Ended canceling the reservation and scrambled to find a place to stay.

This was my second time staying here. The room wasn’t very clean. It needs a detail. The bathroom grout was disgusting. It reminded me of a party hang out this time. Multiple rooms had people hanging out with the door open and in the hall smoking cigs and weed, loud music. That isn’t the hotels fault but it’s just not my vibe. I want quiet and peace. Room 328 I think.

Great value for a quick weekend stay. It's a great location and a great price; we booked last minute and still spent less than 200 on a non smoking room.

N/A No in room coffee maker

Just not an enjoyable experience

customer service personnel parking and accessibility

M

Gym too small

Good value

I paid over $10 for 2 coffees and I could not get a microwave for my room

Our stay was very lovely, we can’t wait to go back. The staff was very friendly and welcoming. Our room was nice and clean. The pool and jacuzzi were nice.

A good stay. Tough to find parking the later you got there.

Good location, clean. Room OK, little dated, but good retro look. Fairly firm bed was key. Safe for securing items would be nice. Staff friendly.

Really nice place! Clean room, beautiful property, good rates.

Great for a layover. Clean and secure. Lot’s of free Parking. I took my reservation without breakfast.

Laundry

All the staff were nice and professional when we checked in and the property was very clean and landscape is beautiful and parking was easy. our room was clean and smelled good,air conditioner worked great. I checked everything in the room and it was very clean and in good condition we were pleased after seeing some of the reviews. I treated the workers with kindness and smiled> I believe you get back what you put out in this world so I wouldn't believe most of the low star reviews. We had a great time and our room was perfect. Thank you for making our stay comfortable.

Stayed 5 nights, property maintained really well, would stay again if the price is right.

Staff was amazing, super fast check in. There was mold in the shower and on the curtains near the door. Bees were lowkey uncomfortable

No coffee available in the morning. In a good note in site Restaurant was great and friendly. Room not worth the 250 a night rate

For a family of 4, the amenities and location were excellent! Very close to many attractions but also perfect for anyone who wants to stay on site!

For the price want worth it

The WiFi was great and for the two nights we were there, it was perfect. The front desk guy was nice and professional, even had a good sense of humor as we checked in around 11pm on Tuesday. We checked out at three am on Thursday and it was the same guy with the same warm demeanor. Wasn’t a 5 star hotel, but met our needs. The room was clean and housekeeping even came through while we were gone Wednesday and cleaned up and remade our beds. Only things missing were a microwave and coffee maker. No free breakfast but the restaurant on site was convenient, inexpensive and good. Never tried the bar or the pool….

Our room was discussing. All kinds of Hair everywhere, not vacuumed- food on floor and chairs and table. We had to wipe table off. While toilet clean before using. The only thing that looked tooken care of was bed. But we didn’t use as we went to front and talked with staff. No manager onsite only front desk girls. Nicky was the girl at front and was polite and finally after we had to make a lot of calls were able to cancel room and get refunded. It’s VERY sketch.

Beautiful pool, hot tubs and grounds

The staff doesn’t let you check in early, after a long drive I needed to rest but literally got there 3:45 and rudely they said check in is at 4:00 pm. So if you plan to get early there is not the choice and if you want to be treated bad for getting there early.

Nice location...easy access to airport

Mildly clean and quiet at night. Restroom upgrades are needed.

The room was very stale smelling when we first entered. As if it had been cleaned, but days or weeks before we inhabited it. It made us feel like the room was dirty. The shower head’s pressure was terrible, it shot toward one specific spot so that we had to shower right up against the wall to avoid our faces and hair getting soaked. Maintenance was called, but nothing had changed. Requested a new room, but they were “booked” up. The ventilation in the room was also non existent: Literally everything in the room was damp once the shower was used. I’m surprised not everything in the room had mildew or mold (though it’s probably been painted over.) They don’t have free breakfast nor have they properly fixed this false advertising on third party websites. Their location is very close to fun things to do in San Diego, but the uncleanliness of the room turned us off from even relaxing or wanting to sleep in the room. We slept on top of the comforter with a blanket we purchased from Walmart. We will never stay at this location or possibly any “seaside” Best Western again. Trust this review and not all the ones claiming the rooms were so clean and orderly, that’s what gipped me into booking with Best Western.

Not worth the money

Rooms are small, and have a old stench to them. We found 2 spiders near our bed during our stay. The fact that netflix being available to use was advertised and was not true didnt help at all. The "gym" .....only 1 of 4 of the cardio machines work.

NO Shampoo nor Conditioner in bathroom. Noise coming from parking structures.

Breakfast not included and office staff was rude

There was a large centipede like bug on our bathroom wall on arrival. Room was run down and the plumbing sounded like somebody was drilling through a concrete wall with a hammer drill whenever any of the adjacent rooms were showering.

Yes

Very cool and quick service. Everyone here from the phone to in person great service. Thank you. I would highly recommend this place

TV needs to have more channels. The staff was kind and professional. Location is perfect.

Staff was great but the mini fridge didn’t work in our room.

This place needed an update 30 years ago.

Clean rooms, worth staying here.

Great

Just a plane room with a very small fridge, nothing else ahh forgot, two bottles of water but you had to pay for them and they were not cheap.

I worked in San Diego hotels for 5 years, and Best Western Seven Seas delivers excellence! Very clean, comfortable, quiet and most importantly, safe! Food and drinks were amazing!

Ok

I won’t be staying there again.

I’ve stayed here about 60-70 different times, I love this hotel!!!

Run down hotel. Carpets were gross. Bathroom is super small. It didn't feel clean. The photos of the hotel on this website are deceiving. We will never stay there again. Customer service at the front desk was wonderful. Michelle helped us check in and she was so friendly and super helpful.

Wifi didn't work and the front desk was useless. Bed was super uncomfortable

Staff was very unhelpful they gave us map to get to our room ans it was wrong, wrong directions. They also charged us the room rate plus $150 deposit. Never heard of that, usually they charge ur room when you check out and u pay a deposit up front, when asked why she was rude and eas like well thats how we do it here. On top of that they said my deposit will take up to 7 days to get credited back. Rooms were old and no coffee maker.

Room clean and staff friendly

There was a problem with our room that required a move to a different room type the first night, but the problem was resolved the next morning and the remainder of our stay was very pleasant. Other than changing rooms twice, everything was very nice.

Good stay. Clean rooms and friendly staff. Appreciate text feature to ask questions. Staircase by our room was not accessible and ice machine was not found in our building which would be things that could be approved.

Food was ok.

Clean room

Clean, comfortable

clean room

The gym didn't have dumbbells, but other than that it was great overall

The room was clean and bathroom was updated. Enjoyed the stay.

The hotel needs lots of update and renovations

Room smelled musty upon arrival. Condition of carpet is fair with many old stains. Staff did a great job and all were friendly and efficient. The property has definitely seen better days

Accessible

The rooms smells

Staff was world class.

IT WAS DISGUSTING!

Rooms need to be updated. Stafff was VERY friendly though

The room was very clean -it smelled nice when I walked in. Nice sized TV. Ladies at the front desk were nice and friendly. This place is huge and pretty. I'm not sure a lone female would want to walk a dog here at night. Lightning was OK but not a lot of well lit places in the open that I could see. Read the fees to learn about required deposit! No coffee pot no coffee in room if that matters to you.

Was very enjoy

Staff was friendly and knowledgeable. The room was clean and quiet. The hot tub was a quiet oasis in the city.

Comfy bed, nice gym

Very nice. Would definitely visit again.

Overall okay, parking was terrible

clean and quiet with good location and free parking

Great complex! New landscaping being put in as well as parking lot upgrades. Hotel staff excellent and pool and hot tubs were amazing !

The room was very clean. The bed was extremely comfortable. The staff were professional and always helpful. Great location. Free parking. Lovely cafe/ restaurant on site. Delicious breakfast. I stayed for 6 nights. I will definitely stay again.

The staff ignored us while we were trying to check in, was told our room wasn’t ready even though we were told 3 hours earlier that it was ready. Staff checked in all other guests and ignored us sitting there. Room had a smell to it and the hot tub water was murky and smelled awful and foul. There is also no microwave in the rooms.

Plants and gardens are beautiful, maid service clean, and 2 hot tubs. But no coffee maker in room, no microwave, room ran down bad!. But it does have parking and seems pretty safe. Like the price.

Great space

The room had mold/mildew so I got a headache. I should have complained, but let it be because it was raining and was exhausted. Would not stay again though.

Checking in was smooth and easy, but parking was a hassle that Saturday night. Really crowded, felt like the parking spots were limited, working trucks were taking up spots and a boat. It was cold that night so we tried to look for a closer parking to our room but nothing, there was about 5 other cars also going around the premises trying to find parking. We ended up finding a parking spot far away from our room and made me feel uneasy not being able to have my car close proximity. On top of that, no streaming services other than Netflix which did not work, and YouTube kept being interrupted with the wifi. Ended up just going to sleep early since there was not much to do.

clean

Not much parking

Live best western but will never stay at this location if I ever go to San Diego again

I

No trashbags Fridge was open so wasnt cold couldnt put good away Shower pressure was terrible

Courteous staff and clean room

“The bed sheets were damp upon arrival, which was uncomfortable and concerning. Additionally, the rooms were significantly smaller than expected, making the stay feel cramped. Overall, these issues affected the quality of the experience

Aire acondicionado muy ruidoso

Clean, budget hotel. Easy freeway access

Room always clean (put liners in wastebaskets already!!)

Dirty

The room was clean

Always a good experience

The room had weird smell The faucet in the tub was leaking a little bit the first night The next day after our shower it started to leak more so we reported it but wasn’t fixed that day so our sleep wasn’t peaceful hearing the sound of the water I reported again the next morning but when we returned back in the evening it’s still leaking They finally moved us to another room which caused more inconvenience I felt like we deserve some compensation for all the inconveniences during our 3 days stay

There was strange noise in the pipe. Room was smelled. No coffee machine. No breakfast.

beautiful property!! we did have insanely loud neighbors that partied all night and puked on the stairs but other than that it was great. the staff at the restaurant were amazing and the food was delicious. pool and hot tub were really nice! room was very clean and comfy. Also the shower was so good

Across the board great stay. Scored a super deal as well. Also fun place to stay. It's got a tropical vibe -- like going to Hawaii but at a small fraction of the price and hassle.

Clean, safe, has amenities like a bar, hot tubs, pool and ample parking. Great location! Would stay again!

Room was dirty and could not get maid service when asked for the money it was not great !

Quick stay! We checked in fast, dropped off our bags and had a wonderful night out in San Diego!

very clean

Hair was wrapped in the “clean” towel. Toilet paper in toilet upon arrival. Noisy pipes. Gross dirty drawers. Accommodations were too far away. Blanket paper thin as well as walls.

There were no towels for one day, we had to message the team but since it was night time, maybe the staff was not available. So, we had to go to main lobby to pickup the towels

Peaceful

The ceiling in the bathroom was drooping. The walls and decor were sagging and gross. The blankets were incredibly thin. No complimentary breakfast, you have to pay top dollar for Cisco food. Right next door to the Motel 8 and hardly an improvement.

The refrigerator in our room was not working, there were roaches in our room. The bathroom was very small. You could hear people waking by in the middle of the night yelling. We had to park far from our room, due to the parking renovation.

Very clean room friendly staff did wash while wexwere there everything was clean

Room was clean and modern. No amenities. The only real negative was the shower. Expecting a hot shower but the water was below body temperature.

Great stay

People should know that they charge a $150.00 deposit. Which is odd considering this place is like a roadside motel. My room also smelled of cheap cleaning supplies.

Super nice staff

Extremely noisy, outside. Terrible parking lot, too full, no parking available. Large trucks and Heavy Vehicles too many. Extremely loud early in the morning at 7.00 am.

unfriendly front dest, noisy all through the night from parking lot to all neighbors should not be rated very "very good"

Our room smelled like cigarettes and sewage! Our bed had stains. We were debating to leave with our group of friends because we felt uncomfortable. We proceeded to check out and ask for a refund. Front desk staff was very unprofessional called one of my friends to let them know that we had “used” so many towels and our beds were undone, that if our room smelled bad we should’ve said something right away. We were a group of 6 and had to come up with a game plan to see if we’re going to stay or not. The lady at the front desk said we took more than an hour in the room. Front desk staff said manager did not approve our refund?! Don’t recommend at all!

The best

Clean room, fast check in and out. Good night sleep.

The room smelled of mold and mildew. Guests next door went in and out of room literally all night and slammed the door

Customer service needs improvement, Pictures of the facilities and rooms look way better than actually are. The rooms bathroom has rust and a smell that was not tolerable. I requested a refund day of arrival and the process was a challenge.

Room was clean, but the room had two issues. Netflix was not available and the refrigerator was not working.

The security was overzealous and out of control

The Best Western than seven seas is special to me because I stayed there as a child with my parents and grandparents. It is old motor in style San Diego or best Western in its old form.. The staff is great and it has a nice pool and Jacuzzi.. It is very affordable..

Dirty and unsafe

Room was clean and functional.

Also, I was surprised that there was not any coffee maker -- nor was there complementary coffee in the lobby/check-in station. Most places have one or the other. Maybe it's because there is a privately-owned/operated cafe off the lobby and they've guaranteed that they won't provide a service that would compete with that cafe? Who knows.

The staff was courteous but the room could have been a lot better. It had a weird odor and there were stains on the sheets and the towels. I guess you get what you pay for. There weren't any problems with parking but this hotel is old well at least the room I stayed in was old. I feel like they put me in an older room because I was only booked for the night. I didn't get to see the property during the day but the pool, restaurant, and bar looked decent.

The phone and bedside light/plugs did not work, the protective lock was missing a piece, the desk lamp had broken USB plugs, and the. tv was scrambled all night

Good enough. It kind of had an order at first opening the door

The place and room was very nice

The room was a little older, but still a great value for the price and a great location for life of different areas of San Diego

Yes

Excellent

Quiet

Friendly staff room very clean

friendly staff clean room quiet surrounding.

Coffee makers in rooms would be good

I had a condom wrapped in my sheets stuck to my leg after laying in bed

clean, reasonable price. no problems with our stay

The overall stay was bad . The pool was not heated like mentioned in the description . The rooms are old , smelly & dirty . Not to mention infested with roaches . As soon as we walked in we found roaches in the bathroom . I swear I never complain about hotels but they seriously need to clean better & fumigate . We found old socks by the drawer . The fridge wasn’t plugged in . Some outlets didn’t work .

Spiders and small critters in the room. In the bathtub as well. For well over $100 that’s a no.

Nice room and comfortable bed. Nice view from my room.

Cockroach in the room

The staff was great, very friendly. The rooms were clean, I didn't feel completely safe, a lot of people walking the sidewalks in front of the rooms. I didn't realize this was a motel type facility.

A lot noise during the night!

Yes

The towels and the pillow cases both had make up on them.

Lack of in-room coffee and lobby coffee.

Nice rooms and friendly customer service

Active ants and spiders in room.

Staff was professional, quick and nice. Room was clean. Price was amazing.

Old, paper thin walls, should be condemned. Only of interest for travelers that don’t know any better. If it has more than two stars the reviewers don’t frequent 3.5 or solid 3 to 4 star locations. I’m not anti BW brand; they have plenty of high value very good quality properties. This one sucks. Side note- the restaurant is a hidden gem. Good kitchen very experienced management.

The room was dirty and there were blood stains on one of the beds

I authorized a $150 incidental deposit at check-in. After I checked out, instead of deducting any legitimate incidentals from that deposit and releasing the remainder, the property used stored card data to process an additional $108.86 charge the following day without my authorization. I was not present, did not present my card, and did not authorize any post-checkout charge. As of writing this review, no folio, receipt, or itemized statement has been provided to justify the charge. At the same time, the original $150 deposit has not been properly released. The result was that $258.86 was taken or held, effectively charging incidentals twice. When I contacted management, I was told the delay was “not our doing” and that it was the bank’s fault. That explanation is incorrect. Post-stay charges, use of stored payment credentials, and deposit releases are merchant-initiated actions. Rather than correcting the issue or providing documentation, responsibility was shifted elsewhere. Because of the unauthorized charge, my bank account was left in a negative balance, causing daily fees and additional financial harm. This situation could have been resolved quickly with transparency and basic accounting practices, but it was not. I am posting this so future guests are aware: if accurate billing, proper handling of deposits, and clear documentation matter to you, proceed with caution.

Staff were friendly and there were two Jacuzzis. Amenities were good and the price was great.

Great experience I plan to stay here.

Needs more grounds keep

Room was clean. Staff were great. But Both my neighbors on each side were partying. I complained to front desk 3 times and security came out twice. But the partying continued til 0445 am. I did not get any sleep.

Good option for the price.

Spacious room, pretty quiet, plenty of parking spots. Downside is small pillows

The room was a little dirty but the hotel is nice and friendly and the location is perfect. The price was even better. I stayed 3 nights and even with all the rain and flooding we were fine.

Breakfast was good and the staff was friendly and excellent.

Was sitting on the bed watching a movie and there was a worm or something with many legs crawling on the floor

The location is great..The rooms need a good cleaning. The carpets are very stained. Towels old as the but bathroom but acceptable of you need a quick stay. The property around the rooms is actually very nice..Nice landscaping... If they would remodel all rooms this would be a great hotel...

Room was good and staff was very friendly and helpful.

Everything was good

Rooms arent available at check in. Had to wait to get a room after. 1 hour line to check in.

Staff had at front desk had bad attitude.

Excellent

Excellent

It was nice

Yes, the room smelled and looked neglected. The staff didn't make any effort to put me in another room.

Definitely "no frills", but the location was convenient, the staff was very nice and the food from the onsite cafe was good.

Good as always

Clean, quiet, and comfortable. Also conveniently located.

Room was clean and worth the price.

Could use some updating. Staff were friendly and helpful. Some neighboring guests were quite loud and unpleasant one night. Other than that the rest of my stay was pleasant

The double bed is for single. It's too small to fit two people

Propert is good if you are in a budget and only need it for sleep. Bathrooms do need a to be updated. But I would stay there again.

Great staff

But no have breakfast useruly bestwestern incluced the breakfast

Clean

Clean room nice and affordable

Fantastic

I went in to get a coffee and I experienced the guy managing the place of the restaurant be rude using a unprofessional tone ,the customers left.he should be replaced he doesn’t know how to be patient or professional to run a place …I also noticed the cook warming up food in microwave that’s not cooking it’s unprofessional also that’s y there’s a stove to cook or warm up something

This place is "low rent". In some cases, "you don't get what you don't pay for". The room stunk, super musty, no coffee in room, no fridge, no microwave, no blankets on the bed, dumb square pillows of chunks of ripped up padding. No free breakfast, parking lot was under construction, noisy and dirty. At the same time, they were painting the entrance way so the whole place is one big construction zone. Dec 14, 2024. Regardless, the room stunk and was the abre bones minimum.

Worked for a one-night stay. Lots of construction to the property made lobby access a little tricky but no loud construction at 6 am so that was a plus.

Nice room, good ambiance, central location

My room had random hairs all over, particularly in the restroom. The towels in the restroom were still damp so I didn’t use them. I could hear EVERYTHING and I mean every snore, every fart and every cheek being clapped.

Very clean hotel and the people that cleans are really nice. Perfect to visit San Diego, great location.

I was charged with the bottle water that I didn’t even purchase or consumed. Upon checking out, the front desk asked if I have drank any of the bottled water and I told her no bc we have brought our own. Then, 45 mins ago @815pm, I received notification that I was charged with something I didn’t even consume.

el personal es muy amable y una excelente limpieza

Best

Lots of construction going on, woke me at 6:30

nice

Clean room and great staff. Dinner was great. Had the fish and chips…excellent!!

I didn’t have back secure deposit

Awesome

In spite of the construction, we enjoyed our short stay and will come again!

It is not as good as shown in picture

The carpet has urine smell. Probably did not clean well.

Great and friendly staff

Nice hotel

convenient and clean rooms

Great stay

Room was as expected but the pool was not heated. Very cold.

Love this place! There was construction going on this time, but it was good.

Pool and hot tube was great.

No micro wave, coffee pot was delivered upon request, refrige didn’t work

The night clerk gave excellent service. The was clean and it was cleaned each day of my stay. Great hotel.

Great hot tub

Overall the facility was pretty nice. It is just old and so there are things that are not in the best of condition, such as the carpet (really, really needed to be cleaned).

The room was very just felt dirty to me. In between the two beds when laying down on the bed I could smell urine. As if someone had went on the carpet. The guests staying in the room adjacent to mine would try and open my side of the joining door and didn’t feel very safe. As well as the room door itself the deadbolt would t lock from the inside, the only lock I was able to secure the door was the top latch. Walls were paper thin and was woken up both nights by one of my neighbors loud snoring. The property felt dark and not well lit. As a woman traveling alone I felt very unsafe

The pool area was inviting. The breakfast service was acceptable. Overall, I would go back. Good value for the money.

Clean room, great customer service

Nice

Breakfast was not included. Check-in was smooth. The room is outdated, but clean.

Parking an grounds are under heavy construction

Rooms and hotel are very dated… old, could use an upgrade or just fresh painting. Towels were cheap and flaky that made it difficult to use.

All good

Was conveniently located near everything in San Diego. Loved that they have two heated jacuzzi’s that were accessible. Would stay again

yes

The room was dirty. There weren't enough towels for 4 people. It looked like housekeeping forgot to finish cleaning the room.

Disgusting room. I checked out 10mins after checking in and asked for a refund.

Chemical smell of the rooms I don’t know what they’re using for their product that’s odorless, particularly toxic Requested to clean beds and got two full size instead. Room will be side of a box with a lot more of an advertised stop using a fishy land and show the true size of the room we had to have chairs removed just to fit our luggage.

Check in was easy, and the clerk was friendly. The room is a fair price for the great location !

Good accommodations but odor issues.

Yes no comment about the people,but the hotel needs heaters where you can boil water and drink tea or other drinks.

Yes

I didnt get up in time for breakfast to enjoy, i was to relaxed.

Very clean room,very helpful staff w/ Steve at front desk.Wihin walking distance to fashion valley trolley station to go anywhere inS.D.& matches in Jax bar for ur weed delivery 🚚😋

The room was clean, and the staff was very friendly and helpful

Clean room

Wouldn’t refund cancellation fee that we paid for

Nice comfy beds, beautiful property,large, good service, seperate enclosed hot tub

Very convenient & specious room. Nice facilty with great rates!

Good

The business are very adequated, the room very clean, and the staff very friendly

Clean room

Linpieza

I wish there had been a coffee maker in the room and body lotion in the bathroom.

Room was old and smelled a bit musty.

safe. It’s a no frills place but we like it and the price is great! It’s close to everything and the staff is super nice. The beds are comfy and they have a good TV with lots of channels. I will always stay here when in San Diego.

When you touched anything metal it shocked you in room 429 😬

The grounds were very nice. It felt safe.

Clean rooms and excellent customer service.

Easy to get wherever you are going. The rooms are clean, workers pleasant and accommodating and parking was easy. Wish they had a coffee pot in the room but enjoyed our stay!

The shower made loud noises while the water was on. It sounded like a huge hive of angry bees.

As older folks I thought there should be a handle in the shower to hold on to. But thank you for putting us on the ground floor.

My wife loved how friendly the bartender was and the drink options at the bar

It's fairly quiet. Staff at the check in were very friendly and helpful. The downsides are the cleanliness. It's not dirty per se but seems rundown. Some equipments and stuff are rusty, the towels were very thin, I saw some ants in the unit, and lastly the sink eventually started smelling foul. I've always had amazing experiences with Best Western, but this was just good enough to stay at for a weekend!

The construction kinda of makes it look unmaintained.

The lamp over the sink was broken, tv was on and off, carpets were dinghy. 3 out of 5 At best.

This was not a four star hotel, not even two star hotel pictures are deceiving

Todo bien gracias

Check in was pretty decent. They did accomodate us on an early check in. We weren't given directions to our room so ended up driving around the entire property only getting lost once. We were told we'd have a ground floor room but it was an upstairs room. I brought in some sealed box donuts for breakfast. When we woke up the box inside and out was swarming with ants. Let front counter know and they didn't seem very concerned, which I was surprised about. The room wasn't expensive, so perhaps you get what you pay for.

Hotel is decent. I literally used to to sleep so I wasnt there long. Room was clean. Bed was comfy and check in was easy. Other than this, I didn't get to experience the pool or anything else so i cant give to much feedback on anything else. It's in Mission Valley hotel circle. Not far from airport or down town.

Clean riom

Friendly staff, free parking, great price.

Staff was very friendly. Location was ok. The rooms were old. It was very noisy, you could hear everything in the next door room and 2nd floor room. I would not be saying here again.

The front desk staff was not very customer friendly

Hey guys, this is not a 4 star hotel. I don’t know who’s staying here and giving it 4 stars. Someone banged on our door and slipped a flyer for a pizza place INTO our door in the middle of the night. Not cool. Ruined the entire experience honestly. It was decently clean but I do not feel it was worth the money I spent to stay there. Please just like go somewhere else.

Great stay

There were many items that were broken in the room

Cleaned our romm daily, staff was great the pool and hot tob were excellent, and and the diner had good affordable food

I didn’t like that we had to pay parking for each night we stayed that should be included into the nightly price

Hotel gives a cheap Hawaii vibe. Rooms were average for a hotel. Bed was hard. Other guests were smoking right outside so smell of smoke radiated into our room. It’s under construction so there was limited parking.

Y

I love this hotel! Clean, quiet and convenient. It’s not a luxury hotel but the price is great and we felt very safe. It’s close to everything too! We plan to stay here on our next visit to San Diego!

Yes. Everything at this hotel was amazing. And it was just remodeled.

Parking was included, makes life much easier

Extremely safe. Security guard was present, standing all night long.

The next day, I followed up w/ the front desk, but there was still no manager available. I was told the guests in that room had called to ask if everything was okay because "someone tried to enter their room and the doorknob moved." That was simply not true. I never got close enough to touch the door. It felt like they were trying to shift the narrative instead of taking accountability. To make matters worse, they downplayed the incident by saying the other guests were understanding and had no issue with what happened after explaining the situation, as if that somehow made it acceptable. Throughout my stay, I reached out by phone and emailed to speak w/ management. No response. No callbacks. No replies! I didn't get to speak with a manager until four days into my stay. On top of the safety issue, the new room I was assigned smelled horrible and sink didn't drain properly. The room overall didn't feel clean or well-maintained. And after all of that? The manager's offer of compensation was a free bfast. The situation felt like a joke. This experience made me feel unsafe, dismissed, & disregarded

It's ok

Staff was very friendly, room was clean and reas was quiet. Great location, easy access to the freeway.

I would not stay here again. The hotel did not feel very safe and secure. Also front desk staff did not have good customer service.

The staff was amazing and super helpful at the check in process and if we needed anything it was brought to us within a timely manner.

Great place. Would definitely return!

I think the staff is very good and efficient. The property is under a lot of construction so it’s not entirely surprising that parking was a bit difficult and the two nights we stayed there were people arguing, waking us up. Not the hotels fault, but hopefully they can hire security to patrol for such things as that, to remind people they are not at home.

- No trash liners in trash/ couldn’t find liners in room - No body wash just facial wash/shampoo/conditioner - Ordered food for delivery and when it had been dropped off it got stolen - “Coin” laundry

Wifi sucked nd said breakfast but then said that wasn't added

Clean room

Great stay!

No Breakfast

front desk was rushy and not friendly. paper in room that said “ please excuse our mess” unprofessional.

I was only able to get through the front desk once and requested for security to be sent, not sure if there was security. The altercation lasted over an hour and we did not leave the hotel because we were scared and unsure if these individuals were armed. They would not stop fighting, so I called 911. With every minute, the situation got worsening. The situation was not handled properly by the hotel. The hotel was short staffed. There were more than three 911 calls made!! And the situation took over an hour for these individuals to leave. The hotel needs to be better equipped to handle situations as such not only for the protection of their guests but also the hotel staff. This a major safety issue that was terribly handled and I take my family’s safety very seriously. And So should the hotel!

N/A

Great place to stay. Easy parking. Great staff. Good place to stay and not be charged the daily parking fees .

Desk clerks slow and not welcoming. Just did their job.

Great Location. Close to MANY restaurants. EV Charging station.

Room was clean. It was quiet, and got a good night’s sleep.

The rooms smell old and musty. If you take your clothes out of the suitcase, they end up stinking. What I do like is that it's close to the convention center. We went to the restaurant right there (or maybe it was the little bar), but the bartender wouldn’t even look at us… she had a really bad attitude. On the other hand, the gentleman at the restaurant was extremely kind when we left—he asked if we liked it and said he loved that we enjoyed the food.

Good app

Ditto to our stay on Sept 18th !! Overall, a very good place to stay !!

Staff was very friendly at late check-in. Property is a little dated, but rooms are well taken care of...some updating of faucets etc in the future ? Overall, a very good place to hang your hat !!

Homeless & Noisy people

None

Very nice property, Clean and friendly staff… Nice rooms amazing shower and excellent location

Very nice

Room was clean and comfortable. Overall quiet even with a room next to the pool.

Room was nice and cozy, and I definitely appreciated that there was a good working hair dryer! WiFi worked really well, and I love that the showers have a good amount of space and water pressure to not take too long getting ready. I really appreciated the fact the security guards around the property help keep it safe and relaxed. That definitely eased my mind from being to walk out and about in the parking lot. The rooms were clean and well organized. I did miss having a microwave to be able to heat up some food we brought, but other than that, it really was an amazing first stay here. I will most definitely be back soon!