Residence Inn by Marriott San Bernardino

Pool is close 12pm. Patio Table with Fire, is close at 10pm.

The staff was friendly and very helpful. The pool or patio wasnt open past 10 pm.

This was the worst experience I have ever had at a Residence inn. Manager s are not people friendly.

all-around great stay. Comfy bed, friendly staff, and clean. Highly recommend this hotel.

Very poor

Everything Everything

Everything Everything

10 stars at all levels

Exceptional

Would return

Ask for late check out early, they might say yes. I asked the night before and they referred me to the morning I was supposed to check out. They refused saying the room was in demand even though Hotels.com stated there were 4 more rooms of the same type available for the weekend. Something didn’t add up.

Breakfast was nice except for the expired milk which was left in the fridge for 2 days. We didn’t think to check the expiration till my niece took a bite of cereal and realized the taste was off. Lesson learned - always check the expiration and don’t take for granted that the establishment will check for you.

Bad

Charging visitors $25 for parking must be a joke at this location. It’s a huge lot open to the public and adjacent to a vacant restaurant and strip mall. The fact that this hotel feels comfortable to charge this unexpected fee does not justify or warrant what is offered. I fully regret choosing this hotel when I had many others to choose from in the area.

Every thing went smoothly. Staff was very informative. I enjoyed my stay I did not like your pillows. Other wise everything else was good.

Every thing went smoothly. Staff was very informative. I enjoyed my stay I did not like your pillows. Other wise everything else was good.

It was close to home and lots of food options near property It smelled like cigarettes and the hallways were dark felt like a maze trying to get to my room

It was close to home and lots of food options near property It smelled like cigarettes and the hallways were dark felt like a maze trying to get to my room

AFTER YEARS OF USING THIS EVIL COMPANY, I WAS BASICALLY ROBBED BY RESIDENCE INN & NEEDED BOOKINGS.COM HELP & THEY WERE NOWHERE TO BE FOUND. SENDING ME ON A GOOSE CHASE IN THEIR WEBSITE, I WAS TRICKED INTO PAYING FOR SOME 3RD PARTY COMPANY IN ORDER TO TALK TO A HUMAN. DO NOT DO BUSINESS WITH BOOKINGS.COM GO DIRECTLY TO THE HOTEL WEBSITE ITSELF AND YOU GET MUCH BETTER SUPPORT IN CASE OF A PROBLEM. WHEN BOOKING THRU BOOKINGS.COM, HOTELS GIVE YOU THEIR ABSOLUTE WORST ROOMS. I COMPLAINED ABOUT THIS MANY TIMES BUT IT ALL FELL ON DEAF EARS. DO NOT DO BUSINESS WITH BOOKINGS.COM Everything about that hotel was terrible specially the employees. It is not worth the money.

I don’t like how you have to pay for parking. Do they expect us to walk. To stay there? $25 per car is crazy. We should get to park our car for free.

It was very nice property. Rooms were excellent and staff amazing I don’t like how you have to pay for parking. Do they expect us to walk. To stay there? $25 per car is crazy. We should get to park our car for free.

Brekfast was mediocore

Clean

I love the customer service. He gave me information where to go enjoy myself. I appreciate that thank you Phil.! The breakfast was good!

I love the customer service. He gave me information where to go enjoy myself. I appreciate that thank you Phil.! The breakfast was good!

Breakfast every morning and kitchen that’s the part I love

Staff was exceptional helpful and friendly and breakfast was fresh and plentiful.

Bad

Very good

Exceptional

My AC was not working and the hotel could not move me to another room because they were sold out. When entering my room i did notice that the electrical breaker was open. I still wondered the hotel staff knew and still booked the room. I had 2 babys and a diabetic person with me. This was during a heat wave. I checked out early and left and requested a refund. I could not get a refund and had to scramble finding a hotel because expedia or the hotel could not help me find one. This was the worst experience i ever had. I am never booking with expedia or a Marriott again.

The food for breakfast was cold they had them in warmers but maybe didn't turn them on. A microwave might be nice to heat up the food when its cold. The taste was good

Air conditioner good.

Exceptional

Bathtub was dirty. AC wouldn’t turn off and there was mosquitoes in the room and there was a vomit spot on the carpet.

Everything is perfect with the exception of having to pay for parking.

Clean close to restaurants n friendly staff

I really was dissappointed... ! The breakfast ot was not good at all, the bread was hard to eat., the pool area was dirty we founded fake nails and fake eyelashes in the water it was really bad to find that.. the floor was also dirty.. the lady that start cleaning she didnt put towels on stuck.. i was so unhappy about staying in this hotel..!

nice

Loved it staff professional breakfast was amazing room super clean

Room very nice. Clean and the staff was very helpful. I will be here again

Friendly staff, one of the favorite places to stay when visiting San Bernardino at Yaamava

Everything was nice and perfect as all ways

Perfect hotel

El recepcionista nos trató mal toda la estancia no nos quiso dar más colchas , nos cobró el internet algo q en todos los hoteles es gratis, llegamos hacer check inn a las 2 pm y como la entrada es a las 3 nos cobró 50 dólares más ósea por respirar nos cobró pésimo servicio

Good place to stay with family. Good and responsive staff

Room dirty.. one staff nember I asked to deal with tampon on floor ..not mine.. to please wait until I got back from lunch to go in the room.. my personal belongings were out.. she went in anyway.. not contracting me.. etc... such a dirty gross room. Charged me 40.00 day plus tax for pets.. will not use expeidia or hotels.com ever again to book anything. I had a famikyemergency that happened and I needed a different room etc.. no way to get hold of anyone.

all good

nice spacious room and free breakfast.

The room was clean & nice.

Breakfast want good but overall good

Yes

Clean and spacious room!

Very clean and cozy.

They need to clean my room everyday

I will be definitely staying here again

Great staff clean room love it here sc worked really well too

Nice staff

Thank you Mikey for welcoming me this morning! The room was clean and the dryer dried my clothes sufficiently. I had a perfectly ripe banana for breakfast. The towel hanger in the bathroom came off of the wall when I pulled the towel off so might need tightened.

Clean room and friendly staff

Yes the air conditioning worked pretty good the breakfast selection had variety

Clean room, friendly staff

Great stay !! Very clean , nice staff , convenient area !

I had a great stay here , (my only complaint is the 25$/ per night parking fee that is not mentioned 👎) hotel & room were clean breakfast was great the kids loved it waffles eggs sausage orange/apple juice , indoor pool clean , outside basketball / tennis court you can borrow balls from front desk ,Sam’s club is just a 5 minute walk away along with many food options near , I will come back here whenever I’m in town :)

Very nice hotel. Walls are a little thin. Could hear the couple next to us talking and giggling. Otherwise it was great.

The property is a simple clean pet friendly hotel. The kitchen and bathroom were clean. Bed was comfortable and the staff was helpful and friendly.

Walks thin, could hear dog barking on one side and some annoying lady on the other side that couldn’t contain herself.

I don’t know if I would stay there again. The only thing I really liked was the food. I did like that it was pet friendly even though you have to pay $150 for your fur baby.

Parking should be included, and not charged a $25 fee

During they charged parking $25, he didn’t ask I have a car and just charged parking fee.

Everything was perfect. The staff was great

The staff went above and beyond for my stay. The room was so cozy, and the breakfast in the am was to die for

Breakfast was great. Indoor Pool was a nice amenity for a hot summer.

Hotel was great, came to see family. Hotel was very accomidating, just would of liked the room cleaning a little more often - even after i requested the room cleaned due to having an autistic child that is sensitive to fabrics was still denied. Had to get my own sheets from sams club across d street.. overall still a great hotel

Great location, friendly staff, very accommodating.

Super clean

Front desk personnel were very welcoming and felt personable! Our room was great, very clean and we enjoyed the full kitchen.

The hotel is ok. What was not ok is the fact that they charge $150 per night if you take your pet. I paid less for two days then fee for my dog. Of course all that savings went out the door. According to Marriot the pet fee is discloseure when you are booking through third parties and did not see it. I would off search for better comfort and paid less for the pet fee.

We decided to stay here due to my husband has a VA Exam not to far away from this location. We stayed two nights because our a/c unit went out and it's unbearable due to the heat. We loved the weekend breakfast and yes' the weekday breakfast was good as well!!!

Great

I have been sleeping in a recliner for 4 years due to knee replacement surgery as my bed is so uncomfortable and painful. I slept very well and peacefully in this bed. I am a short female and only 5' tall. The bed was a little high for me to get in;no fault of yours. I just went between the bed and nightstand, boosted up backwards and swung my legs up. The pillows were also nice and firm. My husband slept like a baby. Kirk checked us in ; a delightful fellow.. We came in contact with Asia ( spelling ?) on the night shift ( delightful as well) and purchased a pot pie. Very grateful to be able to have a wide variety of microwaveable food to choose from. Met Mark at breakfast . Another delightful employee. and he shared his secret with us to achieve his fluffy scrambled eggs. Variety of food on the breakfast menu was good; but I am a hashbrown/fried potato breakfast person. I did NOT go away hungry!! Loved the set up of our suite and the 2 tv s. I was able to watch my LA news at 4 am and let hubby sleep. We did see the pictures on the website but it doesn 't do it justice. Loved the furnished kitchen. Next time we will bring groceries. . Should we ever have business again in Redlands that requires an overnight stay, we have found our home away from home. You choose only top notch people of excellent character; to us they were not " just employees".

We just needed an extended time to gather our belonging so we did ask for a later check . No accommodations and was told if we aren’t out at a certain time we will be charged for an additional day. Well if u can keep us and additional day how is it that you don’t have space for a late check out to allow us to gather our things. Because if I’m paying another day well I’m staying! And if you’re that busy you don’t have the space to rebook. So I’m a little confused of how ride the lady was about that.

A very nice clean hotel. Room ac was phenomenal during our stay. Loved it. Our only issue was breakfast, I'm not faulting the one cook/server/busboy. Towards the end of breakfast he was exhausted. I've noticed when I stay at other Residence Inns, they have the same staff level, except when it gets busy the management comes to buffet area and they all help out and keep everyone happy. This hotel for what ever reason did not. Other than eating my cornflakes out of a coffee mug using a plastic fork, we had a great stay.

My stay here is ALWAYS GREAT and very relaxing

First, when we arrived to check in, we got to the hotel at 4:00 p.m. and there was a polite young man at the desk. However, he was not the one working the desk and told us that the individual working was on her lunch break, so we would need to wait about 15 minutes. After a 6-hour drive and being in California traffic for the past hour, all we wanted to do was get into our room and relax, but we had to sit in the lobby and wait. The only other downside was that we had to pay for parking, which was $25 per day. The parking was not secure, and there were plenty of available spots. I don't understand the need to charge that fee. Other than that, the staff was very friendly and the hotel was clean and comfortable.

The person that is over breakfast is rude it’s a tall man his Attitude is not welcoming at all. This is not my first time staying at this establishment. He has the same attitude every time.

The suite was roomy,supplies were plenty,the room was clean and comfy,the staff were amazing and attentive ,the breakfast had many options and variety. Love the basketball court and indoor pool,and wven tho we didnt bring kids it was kid/family friendly

Great

The room was spacious and accommodating. The bathtub had a little rust on the edge and was noticeable, but it was minor. The room was great, I had the one br suite. The kitchen and living room were spacious and accommodating. I would definitely stay again. A solid 4-4.5 out of 5 stars.

This place have the best customer service it’s a great place to stay has so many things to offer 😊

Clean and staff was very friendly. Very spacious for the price.

The staff was excellent. We were traveling with a toddler and they were as accommodating as could be. My son loved the pool and we loved the gated patio where we could safely hang out and play ball with him.

The best

Great and friendly staff. Wide variety of breakfast to eat. Location was ideal for couple trip

The breakfast was amazing and I like that they had certain days where you had to go options like you could just go and grab a breakfast sandwich that was still in the wrapper heated up and just take it with you and eat it on the Run. The place overall is great everything is great the staff is great service is great the only thing if I had to give it one is the fact that the water pressure isn't real good in the shower but other than that everything else is great

This place was amazing we had a wonderful time there maybe one of the best hotels we ever stayed at.

Every employee I encountered said hello and those I engaged with were so friendly and helpful. Every employee was wonderful and made my stay enjoyable. Very nice room. Nice area with many restaurants. Better than the average free breakfast. Would recommend.

We requested a king suite and got a queen. The room smelled and was not cleaned

Amazing

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Had bugs in my bed. There was no walk-in shower, even though it was a handicap room. Everything else was fine.

Didnt let me check in because i didnt have a bank card and they did not except chime

Suite clean and comfortable. Great breakfast.

The staff is amazing. We ejoyed our stay. The studio was clean. The sofa bed was unconformable but everything else was great. Will definitely stay there again if we go back to san bernardino

I really like the property, the service, also the breakfast was good too. My kids enjoyed the waffles. Nice heated indoor pool.

Very nice place quite big it was clean. The bed was comfortable in the room overall was good. We like staying here. We would stay there again.

Great place. Room is actual like a studio apartment--full kitchen, bar stool seating nook, living room with sofa, desk, swivel TV, comfortable king bed, tub/shower & toilet separate from sink. Plenty of room. Great location.

This place overall was not ugly. The area was nice with lots of stores and places nearby. However, we stayed a total of 5 days and they did not do room service. They came once in the whole time we were there but only took out the small trashes, left more towels, and put one toilet paper roll. They did not take the dirty towels or change the dirty sheets. We did ask for new sheets due to a spill but they said they only change once every 5 days!!! That is disgusting! They didn’t even vacuum or take any of the big trash like pizza boxes. They also charged 25$ per day for parking but didn’t notify us until after. Absolutely disappointing.

My stay at the residence in was very comfortable. Service was great and food was excellent. Pillows not so great luckily I had my own. Close to restaurants and shopping. Employees very friendly and helpful. I’m looking forward to staying there again on my next trip to CA.

WiFi was potty but everything else was good. Breakfast was terrific!

Excellent customer service

My partner and I stood here valentines weekend and had an easy check in process. It was conveniently located my multiple restaurants. We will definitely be back

I booked through Expedia, but when I arrived, they did not have an available room. But then, they refused to issue a refund to me even though they had no room available. What type of policy is this? Absolutely absurd for their brand to have this policy. Will ensure I don’t book with Marriott in the future.

The breakfast was wonderful

Very clean room. Friendly front desk. Well prepared breakfast.

If I can give higher than 5 stars for customer service I would. The staff working NYE and New years day were all amazing

There was an extra charge for a vehicle.

Great Location to stay at

Good

Everyone is so patient with you, no rush. Rooms very comfortable.

Great Hotel!

Good Breakfast

Great Residence Inn with terrific different room options. Hot breakfast, too

Good location to food and freeway. Room was clean

Great area

The phone wouldnt call 911 then the staff showed up while i was entrapped in their room and struggling to get free and since i broke free at the time and got out of the building without concern for me and they falsely stated what happened the other person even stated i physically blocked his exit while he was trying to leave.

Nice stay.

Conveniently located by many restaurants and stores. Great staff and breakfast choices. Will definitely return.

Always a pleasant stay while we are here we will definitely be back in a few weeks

Very good experience in the hotel

Awesome

I would definitely return and recommend this property

This place has it all! We liked the security of the locked doors at night, and our room was very comfortable and clean. The parking area was safe and we enjoyed the property. The only downfall was a security alarm that went off all night every night at the construction site next door. Not the hotel's fault. A great place to explore from.

Great Stay! Family friendly. Front desk was very welcoming and helpful. Location was perfect, close to many food restaurants and shopping centers

It’s nice

Jose at the front desk was very helpful. Also Adrian from maintenance was prompt to fix our tv remotes.

Doesn’t follow Marriott standards of cleanliness and safety and they refuse to accommodate their guests who come forth with valid, extensive complaints. Every single room needs an inspection and they should be met with the Marriott standards, but they are not and staff & management could care less, even about the cockroaches on the 4th floor. They instead follow up with maltreatment and retaliation to a US Veteran and his wife and daughter who is under 2 years old. They have urine stained Marriott branded beds that they’ve shared they just use shampoo and fans on instead of ordering new mattresses. The list goes on and on and on at this location. Stay away from Residence Inn San Bernardino unless it’s your last resort option. DO NOT BOOK THIRD PARTY OR THEY WILL COMPLETELY IGNORE ANY OF THEIR ESTABLISHMENTS ISSUES AND DIRECT YOU TO HANDLE IT WITH HOTELS.COM. They do not care about hotel guest satisfaction and when hotels.com reaches out to them to process your refund request, they will refuse your refund request and lie to your face about it. They’re robbing people.

Staff was extremely rude and unprofessional. They came in the room even though I hung the no service sign on the door. Total violation of my privacy.

Absolutely a beautiful property. The staff is very customer service driven. Rooms were clean and very open.

Felix at the front desk was showed amazing customer service. She addressed by name during each encounter. Felt super special.

The overhead light (like a street light) on the left side parking lot is burned out. And there does not seem to be any cameras. People can break into cars and no one would know. Seems unreasonable if the hotel is charging $22 per night for parking.

Great staff!! Great suite very clean

Convenient and clean..

Staff was excellent, property was good for my kids.I enjoyed my stay.

Friendly personnel and very clean facilities made the experience quite enjoyable.

The room and the comfort of the bed was amazing. I loved the kitchen. It had all the the things you need if you wanted to cook for an outing.

The staff at this property is amazing and very attentive. Thank you for your service and kindness!

Nice property. The staff made everything easy, they were funny, helpful, thoughtful and even made getting coffee at 5 am a good experience.

My only complaint was having to pay to park my rental car. Have never had to do so before. However, keeping the car safe wasn't a concern as the parking lot seemed to be well lit.

Super clean and the staff was very nice and welcoming.

Great hotel amazing staff

The front desk staff were absolutely amazing. Very friendly and helpful. My only real complaint was that I wasn't given the room I had reserved (king studio) but they did give an upgrade (queen suite). Unfortunately, the bed didn't meet my needs and I ended up sleeping on the sofa bed the entire stay. One other thought, I had asked for housekeeping service 2 days in a row but didn't get it.

The front desk staff is amazing!

With the amount of travelling we do it is nice to stay in a motel/hotel that looks and feels like home. Very well done. Responsive staff and management, Would recommend to anyone staying in this area for one night or more!!

Very terrible and dishonest. Truely very disappointing. Cancel my reservation due to the fact that my cashapp visa card wasnt a "real bank card" and to top it off, wouldnt refund my money! Honestly, for being that highly prolific rating, really turn out to be a waste of space dishonest business!

Very nice hotel.

Clean and easy check in process

Great customer service.

The renovations was still going on and the eating area wasn’t available or was breakfast. I wish this was conveyed on the site so I knew to go somewhere else that did have breakfast available. I was there with my 6 year old by myself and when a six year old gets hungry, they get hungry. There was also a sign up for a prize if you find rubble the paw patrol pup. My daughter was very happy to try to find rubble and even asked but we did not get any help except for “oh just find him somewhere!” Yah sure with the renovations going on, not very safe.

Terrible very disappointed

When arriving the property charge a high deposit rate and also the room was not cleaned, dirty dishes and dirty napkins under sofa pillows, also mold inside freezer.