Fairfield Inn and Suites by Marriott San Bernardino

Everything was great but the only thing I didnt like is that when the time comes for breakfast to be over the employee in charge of the day comes and literally takes the plate of food from you and says we have to throw it because breakfast is over I found that very disrespectful because we already had the food it’s not like we were getting new items after the breakfast was closed

The staff was great I took my grandkids to your hotel for the night so they can swim, the pool was not clean water and my grandkids ended up with cut's on their toes, and the bathroom door open out instead of inside so it's hard to try to get to the bathroom door because it's so close to the front door

Centrally located close to I-10 and shopping centers and restaurants, spacious breakfast area, plenty of open parking, early check in and friendly staff. Rooms and bathroom could smell better

Rooms and bathroom could smell better

Exceptional

Exceptional

Everything was amazing. Thank you!(:

Exceptional

Good breakfast, decent coffee. The room was comfortable. The area is not bad, with a BJs next door and some other retail stores within walking distance.

Exceptional

Good experience, facility is in excellent condition.

Superb

Check-in guy was super nice & made check-in process super fast & easy

Check-in guy was super nice & made check-in process super fast & easy

Rooms were clean. Bathrooms were updated

Rooms were clean. Bathrooms were updated

Rooms were very clean and staff was great

Rooms were very clean and staff was great

Excellent

Excellent

I liked the front desk staff! Very sweet people and accommodating! Made the stay worth while The room i was originally in smelled of poop( it was coming from the bathroom!) it made the whole room stink! We were then switched and the covers in the new room had a strange smell. The front desk said no problem we will get you new sheets. Housekeeping comes in and is kind of offended we wanted them changed saying it was just cleaned this morning. And we had to explain to her that the front desk said it was ok.

I liked the front desk staff! Very sweet people and accommodating! Made the stay worth while The room i was originally in smelled of poop( it was coming from the bathroom!) it made the whole room stink! We were then switched and the covers in the new room had a strange smell. The front desk said no problem we will get you new sheets. Housekeeping comes in and is kind of offended we wanted them changed saying it was just cleaned this morning. And we had to explain to her that the front desk said it was ok.

Yes

Yes

Ants in night table and bed

Ants in night table and bed

The location and the price The bathroom smelled constantly and the sink drained slowly what I expected for the money paid. I was given key to another room and it did not work then ended up with this room.

The location and the price The bathroom smelled constantly and the sink drained slowly what I expected for the money paid. I was given key to another room and it did not work then ended up with this room.

The beds were hard, the carpet was bad had holes worn in it. Didn't any clean towel the second dayl .

The beds were hard, the carpet was bad had holes worn in it. Didn't any clean towel the second dayl .

Exceptional

Exceptional

Good

Good

It was so noisy from the freeway traffic that it was difficult to sleep at night. They really need to work on cutting the noise down. Won't go there again.

It was so noisy from the freeway traffic that it was difficult to sleep at night. They really need to work on cutting the noise down. Won't go there again.

Superb

I love this hotel, thank you 😊

I love this hotel, thank you 😊

This was by far one of the worst stays for me the bathroom in my room had mold on the walls and the rooms are not cleaned up every day this might as well been a motel6 not a Hilton the reps from Hilton need to make a tour and a assessment of the status of the hotel it’s in great need of repair and revamping of the staff

This was by far one of the worst stays for me the bathroom in my room had mold on the walls and the rooms are not cleaned up every day this might as well been a motel6 not a Hilton the reps from Hilton need to make a tour and a assessment of the status of the hotel it’s in great need of repair and revamping of the staff

Very good

Exceptional

Clean room, very nice staff

Clean room, very nice staff

Spacious in quiet environment.

Spacious in quiet environment.

Exceptional

It’s a good place to stay. The room was comfortable and clean. Tv had Netflix.

It’s a good place to stay. The room was comfortable and clean. Tv had Netflix.

Missing coffee pod lit. Too close to the freeway. Had odors of urine.

Missing coffee pod lit. Too close to the freeway. Had odors of urine.

The hotel is in a good area. I like Marriott's for that reason. This one was kind of underwhelming. The AC unit wasn't very cold, so we were uncomfortable at night. The door to the bathroom was also coming off the hinges, so it was very loud and hard to close. Other than that, it was good.

The hotel is in a good area. I like Marriott's for that reason. This one was kind of underwhelming. The AC unit wasn't very cold, so we were uncomfortable at night. The door to the bathroom was also coming off the hinges, so it was very loud and hard to close. Other than that, it was good.

The breakfast selection was wonderful. My husband is a type 1 diabetic and we usually have to eat out because of the amount of carbs. He had no trouble finding something that wouldn't raise his blood sugars.

Great stay.

Great stay.

Location

Location

Very nice stay and excellent staff

Very nice stay and excellent staff

We prefer to stay at a Marriott. Never disappointed!

We prefer to stay at a Marriott. Never disappointed!

Very nice, clean comfortable beds rooms were great Someone tried to break into my vehicle cause damage

Evenly

Evenly

Clean and well-organized facility.

It’ll be nice if they told me when I checked in that they charge for parking no one ever said anything about that other than that everything was great

It’ll be nice if they told me when I checked in that they charge for parking no one ever said anything about that other than that everything was great

Excellent Service, Comfortable Stay, and Thoughtful Staff – Highly Recommend!!!

This is a nice hotel and very convenient. I appreciate the service I received from the check-in staff. The free breakfast was outstanding.

This is a nice hotel and very convenient. I appreciate the service I received from the check-in staff. The free breakfast was outstanding.

None

Paying for parking

It smelled like sewage in my room. It made me and my partner ill. The illness brought upon immediate reflux. Please allow me to request my full refund and deposit.

It smelled like sewage in my room. It made me and my partner ill. The illness brought upon immediate reflux. Please allow me to request my full refund and deposit.

The breakfast had a variety of options. The lady working in the kitchen is super sweet. The staff was helpful, room clean good breakfast. Keep everything the same.

Nothing service was horrid. I'll never book again at this hotel Manager and front desk lack of knowledge. Horrid behavior

Cleanliness and customer service

Cleanliness and customer service

Front desk staff was very friendly and helpful.

Front desk staff was very friendly and helpful.

No

Good stay, friendly staff, breakfast was good. We will be back. Better than some of the reviews.

Good stay, friendly staff, breakfast was good. We will be back. Better than some of the reviews.

I highly recommend Fairfield Inn, because of its clean and comfortable rooms, efficient check in/check out process, secure an safe environment, also the staff was friendly. I will stay there when I come back.

I highly recommend Fairfield Inn, because of its clean and comfortable rooms, efficient check in/check out process, secure an safe environment, also the staff was friendly. I will stay there when I come back.

Love the location right off the I-10. Unfortunately, room was a little noisy. Lots of food restaurants nearby.

Love the location right off the I-10. Unfortunately, room was a little noisy. Lots of food restaurants nearby.

The parking could be better. Very limited to larger size SUV’s. I had a late check in (7pm) and it took me over a hour to find a parking spot.

The parking could be better. Very limited to larger size SUV’s. I had a late check in (7pm) and it took me over a hour to find a parking spot.

Not much to conplain $20 a nite for parking kinda sucks but otherwise great place Nice big rooms and staff made us feel right at home

Every thing was good

Every thing was good

The room was not serviced for the entire time of my stay - 3 days.

The room was not serviced for the entire time of my stay - 3 days.

Everything was Great, definitely will return

Great Nothing

Not much to say, over night trip. That’s all.

Not much to say, over night trip. That’s all.

Had an absolute wonderful stay at this Fairfield location, booked it for Beyond Wonderland it’s really convenient, surrounded by various restaurants and a Sam’s and Costco down the street. Parking was easy to find. Definitely will be rebooking in the future for other events.

Had an absolute wonderful stay at this Fairfield location, booked it for Beyond Wonderland it’s really convenient, surrounded by various restaurants and a Sam’s and Costco down the street. Parking was easy to find. Definitely will be rebooking in the future for other events.

That it was only enough towels for one shower I took one when I got there but couldn’t take on in am cause no towels to use

10/10

10/10

Clean and staff very friendly.. I'd like a little more affordable especially on a Monday Tuesday..

The hotel is Extremely clean every time I stay here. Breakfast is really good. Hot meals. It is quiet and peaceful. The staff at the front desk and housekeepers are always happy , pleasant and helpful. The beds slept really nice. I love this place because it has an indoor pool. Did not try but it was very clean. Had to leave and go home. I am looking forward to returning soon for the peace and relaxation

The hotel was very nice, but it seems like there is limited parking.

The hotel was very nice, but it seems like there is limited parking.

Rooms are too small for a king size bed, no chairs to sit on

Rooms are too small for a king size bed, no chairs to sit on

Great location near everything we were interested in.

Good hotel. Average

Good hotel. Average

Nice hotel widely. Second time stayed and i love it.

Nice hotel widely. Second time stayed and i love it.

The breakfast was a joke. It starts at 6 am and I went at 6:30 am and they were all out of most of the food including bread and coffee. What is the point of advertising a breakfast when you can't even provide the basics. Not going there again.

The breakfast was a joke. It starts at 6 am and I went at 6:30 am and they were all out of most of the food including bread and coffee. What is the point of advertising a breakfast when you can't even provide the basics. Not going there again.

Nice staff, decent clean, breakfast was a great amenity and appreciated

Nice staff, decent clean, breakfast was a great amenity and appreciated

I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable. Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected. The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking. To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional. Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property. --- Feel free to ad

I recently stayed at the Fairfield by Marriott in San Bernardino, and it was the worst experience I've ever had at a Fairfield hotel. Despite the scorching 104-degree heat outside, the lobby and hallways were unbearably hot, feeling like 110 degrees inside. When I asked about the lack of air conditioning, a staff member told me they keep it off to save money. This is unacceptable and made the common areas extremely uncomfortable. Upon checking in, I found welcome cards addressed to the previous guest, indicating a lack of proper cleaning and attention to detail. The WiFi didn't work because it kept saying my last name and room number didn't match, making it impossible to get connected. The iron in my room was old and broken, with pieces rattling inside. Although the staff replaced it promptly, it’s clear the hotel is cutting corners on maintenance and amenities. Speaking of the staff, they were generally good in terms of service, but the building itself and the management’s policies are severely lacking. To top it off, when I asked about extending my stay, the front desk attendant immediately said they were sold out without even checking the computer, which seemed very unprofessional. Overall, this hotel does not live up to the Fairfield by Marriott standards. I would not recommend staying here until significant improvements are made. Marriott should seriously reconsider putting their name on this property. --- Feel free to ad

Friendly staff

Friendly staff

Clean & convenient. Nice breakfast. Bed a little soft & pillows lumpy. Otherwise, all was great.

Clean & convenient. Nice breakfast. Bed a little soft & pillows lumpy. Otherwise, all was great.

There was roaches in our room.

There was roaches in our room.

I had absolutely no problems.

I had absolutely no problems.

Very nice staff, very clean, very comfortable and a great place to stay.

Very nice staff, very clean, very comfortable and a great place to stay.

Great hotel beginning with the staff Erica from front desk to the Sunday attendee at the breakfast service. Also rooms are well kept by the housekeepers. It's been a year since my wife and I had return it's been nicely upgraded lobby, rooms they look great . Also the location is great many restaurants to close from . We will definitely be returning again we always enjoy are stay.

Great hotel beginning with the staff Erica from front desk to the Sunday attendee at the breakfast service. Also rooms are well kept by the housekeepers. It's been a year since my wife and I had return it's been nicely upgraded lobby, rooms they look great . Also the location is great many restaurants to close from . We will definitely be returning again we always enjoy are stay.

Loved it here. Staff was friendly and courteous, the facilities were clean and tidy, and it was really just an overall great stay. I will definitely be coming back here. Thanks!!

Loved it here. Staff was friendly and courteous, the facilities were clean and tidy, and it was really just an overall great stay. I will definitely be coming back here. Thanks!!

Convenient

Convenient

I love this place

I love this place

Staff were very friendly, room was very clean, lots of places to eat in walking distance.

Staff were very friendly, room was very clean, lots of places to eat in walking distance.

Excellent customer service

Excellent customer service

Great location and friendly staff. The a/c was put in the lobby making it a bit uncomfortable for checkin and breakfast. The breakfast staff was particularly friendly as the worker sought to engage with each guest. You do need to know that no room service seems to be included for multiple day stays.

Great location and friendly staff. The a/c was put in the lobby making it a bit uncomfortable for checkin and breakfast. The breakfast staff was particularly friendly as the worker sought to engage with each guest. You do need to know that no room service seems to be included for multiple day stays.

Comfortable room.

Comfortable room.

Breakfast was goog

Breakfast was goog

This is a great location, near shopping and restaurants. Staff was great. Only downside was the bed. Low quality mattress on a wooden platform. Kept slipping and sliding. We were only there one night so wasn't a deal breaker

This is a great location, near shopping and restaurants. Staff was great. Only downside was the bed. Low quality mattress on a wooden platform. Kept slipping and sliding. We were only there one night so wasn't a deal breaker

Fastest check in I’ve ever experienced. Clean room, walking distance to a lot of things.

Fastest check in I’ve ever experienced. Clean room, walking distance to a lot of things.

Great location and close to lots of restaurants and shopping.

Great location and close to lots of restaurants and shopping.

Really enjoy staying here-- it's my go to when I have to attend medical appointments at Loma Linda University Health. Staff is always incredibly friendly. It's clean and recently remodeled. Very convenient location with parking, too.

Really enjoy staying here-- it's my go to when I have to attend medical appointments at Loma Linda University Health. Staff is always incredibly friendly. It's clean and recently remodeled. Very convenient location with parking, too.

Great stay!

Great stay!

No issues

No issues

Remote control did not work, bathroom exhaust fan did not work, sausage and eggs in the morning were cold, room was very small felt confined

Remote control did not work, bathroom exhaust fan did not work, sausage and eggs in the morning were cold, room was very small felt confined

Everything is as expected

Everything is as expected

The pool was not working the ice machine on the lower level wasn't working. The area is ghetto the beds were hard there was a cricket in our room but staff was great.

The pool was not working the ice machine on the lower level wasn't working. The area is ghetto the beds were hard there was a cricket in our room but staff was great.

Awesome

Awesome

Disappointed tepid water in shower with very weak water pressure for the price expected better facilities

Disappointed tepid water in shower with very weak water pressure for the price expected better facilities

Breakfast was bad. Cold coffee, no milk for cereal. Bad breakfast quality. Construction activities made it very inconvenient for customers. Construction activities planning didn't take into account customers comfort.

Breakfast was bad. Cold coffee, no milk for cereal. Bad breakfast quality. Construction activities made it very inconvenient for customers. Construction activities planning didn't take into account customers comfort.

Well, the only thing that was slightly disappointing was the breakfast. It was understandable though because they are in the final phase of renovations so a lot of the ground floor is a little messy. Other than that everything else was OUTSTANDING! The room was very clean and extremely comfortable, we will definitely stay there again.

Well, the only thing that was slightly disappointing was the breakfast. It was understandable though because they are in the final phase of renovations so a lot of the ground floor is a little messy. Other than that everything else was OUTSTANDING! The room was very clean and extremely comfortable, we will definitely stay there again.

The property is under renovation. This should be noted on the website. The lobby is a mess and very noisy. Breakfast is a take away sack meal. Very disappointing.

The property is under renovation. This should be noted on the website. The lobby is a mess and very noisy. Breakfast is a take away sack meal. Very disappointing.

It was great - the front desk staff was helpful and friendly. Breakfast was larger than expected!

It was great - the front desk staff was helpful and friendly. Breakfast was larger than expected!

I drove 2 hrs from Los Angeles, when I reserved the room what I loved about the hotel is that it had a indoor pool, I got the room for my soon to enjoy the indoor pool, when we arrived they told us pool was out of service if we wanted to cancel we can, it was 6pm when we arrived for us to look for another hotel, we had to used our hot spot internet since the one they had was not working. Also they were fixing the elevator no signs were put up for guest to know it was out of service.

I drove 2 hrs from Los Angeles, when I reserved the room what I loved about the hotel is that it had a indoor pool, I got the room for my soon to enjoy the indoor pool, when we arrived they told us pool was out of service if we wanted to cancel we can, it was 6pm when we arrived for us to look for another hotel, we had to used our hot spot internet since the one they had was not working. Also they were fixing the elevator no signs were put up for guest to know it was out of service.

Happy friendly staff breakfast bar was good felt welcomed

Happy friendly staff breakfast bar was good felt welcomed

The staff was friendly & professional. The room was comfy, clean & simply. Good continental breakfast.

The staff was friendly & professional. The room was comfy, clean & simply. Good continental breakfast.

Wonderful and clean. Friendly staff.

Wonderful and clean. Friendly staff.

Clean, friendly staff, easy check in and check out

Clean, friendly staff, easy check in and check out

Stay was standard in regards to service and amenities. Thankful for overall cleanliness. For the price would have hoped they’d spend some money on small details like cracked tiles in bathroom, crusty shower heads that water shot out in different directions, and slow draining sinks.

Stay was standard in regards to service and amenities. Thankful for overall cleanliness. For the price would have hoped they’d spend some money on small details like cracked tiles in bathroom, crusty shower heads that water shot out in different directions, and slow draining sinks.

Great

Great

The location of the hotel was central to a lot of dinning option that were walking distance or drivable.

The location of the hotel was central to a lot of dinning option that were walking distance or drivable.

I’m dealing with credit card fraud committed by an employee at this location. The GM has yet to apologize or offer compensation and corporate “can not do anything” because it’s a franchise property.

I’m dealing with credit card fraud committed by an employee at this location. The GM has yet to apologize or offer compensation and corporate “can not do anything” because it’s a franchise property.

Courteous & knowledgeable staff.

Courteous & knowledgeable staff.

Great stay in a great area. Mostly clean room. It had ants in the bathroom, but nothing too crazy. The room was cozy. The breakfast was really good. Close to the freeway and lots of eateries.

Great stay in a great area. Mostly clean room. It had ants in the bathroom, but nothing too crazy. The room was cozy. The breakfast was really good. Close to the freeway and lots of eateries.

Very clean, but don’t expect it to be updated. We had a quiet stay and a breakfast with lots of options. Eggs and sausage were on the menu that morning but they also had oatmeal, cereal, fruit, breads, yogurt, milk, waffles, peanut butter etc. Service was also great. Quiet part of town in a nice area.

Very clean, but don’t expect it to be updated. We had a quiet stay and a breakfast with lots of options. Eggs and sausage were on the menu that morning but they also had oatmeal, cereal, fruit, breads, yogurt, milk, waffles, peanut butter etc. Service was also great. Quiet part of town in a nice area.

This was a nice, clean and comfortable room. I requested a room with wheelchair accommodations so it was roomy and had a wide door to the restroom. Unfortunately it was a tub. There were grab bars to help. The ac worked well. Mini fridge kept water coldish. No mini freezer section. The beds were comfy but one creaked a lot. The breakfast was nicer than many. Cereal, oatmeal, yogurts, bagels, bread, OJ apple juice and milk. You could also request hot scrambled eggs and sausages. It is a clean eating area. The pool is small and about 5 feet deep. It was on the cool/cold side. No hot tub but extra towels are in the pool area. There is a restaurant next door with 10% discount. The shower was awesome- hot and powerful. The staff were all polite. You do have to have a card on file with a $60 charge for incidentals that would be returned 3 days later.

This was a nice, clean and comfortable room. I requested a room with wheelchair accommodations so it was roomy and had a wide door to the restroom. Unfortunately it was a tub. There were grab bars to help. The ac worked well. Mini fridge kept water coldish. No mini freezer section. The beds were comfy but one creaked a lot. The breakfast was nicer than many. Cereal, oatmeal, yogurts, bagels, bread, OJ apple juice and milk. You could also request hot scrambled eggs and sausages. It is a clean eating area. The pool is small and about 5 feet deep. It was on the cool/cold side. No hot tub but extra towels are in the pool area. There is a restaurant next door with 10% discount. The shower was awesome- hot and powerful. The staff were all polite. You do have to have a card on file with a $60 charge for incidentals that would be returned 3 days later.

Very nice clean and peaceful

Very nice clean and peaceful

Everything was great in all areas, would definitely stay again. Staff was especially great.

Everything was great in all areas, would definitely stay again. Staff was especially great.

As soon as we walked in the lobby you can smell the clearness, all of the employees wearing their mask for covid protection. Also all of the staffs were very friendly made you feel very welcome. We booked a suite and we were very happy with the room , bed is very comfortable. Breakfast was wonderful. I would definitely recommend this hotel to my family and friends. Also many restaurants to choose near the hotel.

As soon as we walked in the lobby you can smell the clearness, all of the employees wearing their mask for covid protection. Also all of the staffs were very friendly made you feel very welcome. We booked a suite and we were very happy with the room , bed is very comfortable. Breakfast was wonderful. I would definitely recommend this hotel to my family and friends. Also many restaurants to choose near the hotel.

No ice vending machines working, had to try 2nd and 1st floors since 3rd is where we’re staying. Even the kitchen doesn’t have ice. This is not an impressive Marriott hotel, makes me even wonder if you’re really a part of Marriott.

No ice vending machines working, had to try 2nd and 1st floors since 3rd is where we’re staying. Even the kitchen doesn’t have ice. This is not an impressive Marriott hotel, makes me even wonder if you’re really a part of Marriott.

The room had a odor to it

The room had a odor to it

Everything was great. We will stay here again.

Everything was great. We will stay here again.

Easy, quick check in, room was nice and clean. Bed was awesome - a very welcome change to typical hotel beds. Room was quiet. We enjoyed our stay. Breakfast was typical waffles, cereal, yogurt, fresh fruit fare. All tasted good. Would definitely recommend and return.

Easy, quick check in, room was nice and clean. Bed was awesome - a very welcome change to typical hotel beds. Room was quiet. We enjoyed our stay. Breakfast was typical waffles, cereal, yogurt, fresh fruit fare. All tasted good. Would definitely recommend and return.

What I expected from a hotel. After switching from days inn mid trip, it felt good to not be let down. Room was clean and spacious. The bed was very comfy too.

What I expected from a hotel. After switching from days inn mid trip, it felt good to not be let down. Room was clean and spacious. The bed was very comfy too.

Great customer service.. front desk.

Great customer service.. front desk.

It was convenient and clean. The friendly staff greeting as we left and entered the hotel.

It was convenient and clean. The friendly staff greeting as we left and entered the hotel.

Everybody was polite and breakfast was very good.

Everybody was polite and breakfast was very good.

I love the rooms and i hope there was more to choose from on your breakfast line eggs, biscuits besides toast and drinks

I love the rooms and i hope there was more to choose from on your breakfast line eggs, biscuits besides toast and drinks

Ok property, if you need a place to sleep is good. Staff is friendly.

All good

My heater did not work and breakfast was not on par with most hotels.

Located close to where shops and restaurants were available. Room was ok, but is starting to show signs of age. - I was walking barefoot and the nail stays to anchor the carpet to the floor at the entry to the bathroom were sticking through the carpet and I hurt my feet...be careful!

The old standards are gone, so it’s all relative. Decent business hotel for our “new norma.

Very nice and spacious room. Inly issue was the security lock on the door was broken.

Hotel is located in a comfortable setting near the 10fwy and many restaurants. Nice comfortable hotel to stay in.

The staff are friendly and helpful! We enjoyed our stay overall.

The second thing was the quality of the breakfast was subpar. The first time we stayed there 2 years ago, the breakfast was great. I understand with pandemic stuff going on, it's hard to tell what is or is not going to be affected. But it was definitely not worth going downstairs to eat. We loved it on the first stay, that's why we went back. but in my opinion, this time it was lackluster at best.

Room was canceled with no reason. Not intend to resolve.

I arrived and I was told by the front desk that my room which I had already payed for was cancelled and that they were fully booked up. I had not received any notification. She appeared to be uncaring and repeated the hotel was booked 3 times. She got the manager who got us a room in 5 minutes. Great but my anxiety was through the roof.

We were put in a room that accommodated only 3 people, when I had reserved a suite for up to 7. The staff and management made no effort to rectify the situation or refund any of my money. When we reported broken equipment in the room, the front desk staff told us we would have to come down and get the replacements and would not deliver anything to the room. Overall terrible accommodations and service.