DoubleTree by Hilton Hotel San Bernardino

This was a pretty good stay. Everything was clean. Breakfast was good. It was close to our venue .we liked it

Room was clean but not to usual Hilton standards.The staff was not very friendly.

Exceptional

The room was very clean and well put together

Exceptional

Cons: Was not informed we needed to use badge for elevator to open door from inside (wifey was panicking), wish breakfast was already included with fee. Felt more like it’s more convenient for people with good cash. Water bottles in room were charged if you opened them (which I get why now) Rating 8.6/10 Will be coming back for sure!

Clean.. loved it Everything was perfect

Parking rate is ridiculously expensive, not worth it

It was clean and comfortable and spacious

Exceptional

Disappointing

Great ex

Exceptional

Superb

clean room

Great stay, nothing fancy but comfortable with everything we needed including gym, pool, breakfast close to stuff we needed.

I didn’t like how staff was rude and preferred to be talking with their coworkers than helping us. tv didn’t work at all. Staff allowed other people to be screaming and playing loud music at 11:00 pm. We diced to check out sooner because unfortunately we were unable to rest. I requested some refund for the second night I didn’t stay and all they said was I can add points. Did not offer to help at all. I felt very uncomfortable and unable to have a conversation.

Nice place. No free parking or breakfast.

Cozy stay , nice and quiet . Loved it

Exceptional

privacy

All the staff were friendly and accommodating especially David. The room was clean and there plenty of parking slots.

The staff was very friendly, and the beds were nice. However the bathroom wasn’t very clean there was hair on the tube and ceiling and what I pray was soap residue on the water knob for the shower, there was water in the freezer section of the fridge, the toilet sounded like the water was continuously running, the people in the next room were very loud and the ac unit was very loud. Which made it incredibly difficult to sleep.

Superb

Great place to visit

The staff was very attentive. I appreciate that they were easily accessible and very responsive. Thank you :)

And this next statement is for all hotels. Raise the height of the toilet!

It was fine. My boyfriend got bit twice by mosquitoes during the night. They were bloody and lasted 2 weeks

Exceptional

Ok hotel. Good for the area it's in. Not the nicest for a double Tree I've stayed in.

Exceptional

Nice and clean

Better than expected.

Nice clean and quiet. Bar has great drinks as well .

Very comfortable bed! Room we were in was very spacious and clean, the whole property was clean and very well maintained, breakfast buffet was delicious and affordable, will be staying here again and again.

Check in was great with Dominick, we ate at the Cutting Board on site, excellent service,zero complaints. We will definitely come back. Thank you

Exceptional

We always love the friendliness people we encounter when we go and are always willing to help you This time get different room, maybe with two beds, the bathroom was too small and the bed wasn't as comfortable as they normally are. And our view wasn't so great and too much smoke on our side this time we will stick towards the front side

These people are really professionals and super friendly and knowledgeable,… and above all,… dedicated to their jobs! Even the people staying at the hotel were also friendly, we felt like “community “ Thank you Refugio for taking care of us coming from a long drive (San Diego)

The staff was very helpful and the rooms were clean. The breakfast was absolutely amazing

My stay was great. Very nice hotel.

The front desk Staff were Very accommodating and the room is cleaned and well maintained.

Staff wasn’t helpful

Hotel needs a whole remodel!

Went to their restaurant and the food was surprisingly good. We’d even just go there for a meal without accommodating at the hotel.

The hotel was near restaurants and easy access from the freeway. My room was nice and spacious. Quiet and comfy bed. Plenty of parking.

Nice clean visit. Staff was very friendly.

Everything was fine, there were room service trays with trash near elevators overnight which is very unsightly, also the parking lot requires a key to get in and out and they only gave us one key, so ask for at least 2 u less traveling alone

Restaurant was fair- they gave me a vodka tonic with soda water- they were “out of tonic”- didn’t think I would know the difference if they gave me soda water… they said they sent someone to get more but never offered something else instead. Not once- very disappointed w restaurant but hotel part was great.

The hotel stay was okay.Claen facilities and quiet. Staff was good. The breakfast buffet was far too expensive for the stay. They should rethink that. Otherwise a good place to go.

Everything was good but the breakfast is an extra 20 bucks and it is not worth it ive stayed at other hotels with an all you can eat breakfast buffet that was free at no extra charge and it was better than the double tree buffet breakfast. I think for making people pay an extra 20 for breakfast it should be at least good or great i would think but no the extra fee for breakfast was not worth it to me other than that the place is beautiful its cozy and just very nice and there is a bar downstairs so thats a plus. Overall a good 3.8 out of 5.0

lo que no me gustó es que se tiene que pagar el estacionamiento.

Great check-in (after midnight) with a warm welcome and a very helpful and professional front desk agent. I forgot his name but I hope that someone will trace this back to him. He deserves a raise and an atta-boy! A very good hire ( in a difficult labor market), kudos to the hiring manager as well.

Smells from the carpet and not enough towels and other items in the room.

The room was quiet and clean. The bed was comfortable.

Everything was great

Nasty ass place

Clean room and quick check in

The room had some issues- TV volume would not change, multiple outlets did not work, shower ran out of hot water and had zero pressure.

Bad housekeeping, the beds are terrible doing

I’d be happy to stay here again

You need to contact, Double Tree, about the problem I had

Great

Linen was worst. House keeping could have done better. People smoking weed outside in property.

Convenient location - comfortable room. Disappointed there was no business center to use a computer.

My stay was great hotel was very quiet and clean. My room service was nice and the staff was very accomodating.

This is a nice hotel but the restaurant is a little bit weird as it feels like more like a lounge area. Awesome cookies, and well maintained.

💯

Great staff and cookies. Property could use a little TLC but not too bad for a place to stay.

Great service

Staff was friendly, bedroom was clean and comfortable delicious breakfast also

Housekeeping only comes on certain days and we were not notified. They do not refill towels or coffee/tea in room. Other than that was good.

Everything was nice and refreshing. Thank you for a great Mother's Day weekend

I ate at the cutting board with my wife and the food was great. Definitely will be eating there again

However, the rooms were very disappointing. They felt extremely outdated and honestly just gave off an old, uncomfortable vibe. The carpet especially felt yucky and worn, and the showers definitely need updating as well. For us, the room itself is the biggest part of the stay, and it just did not feel clean, modern, or comfortable enough to relax in. I really think this hotel has potential because the common areas and staff were great, but the rooms are seriously lacking and overdue for renovations. Updating the rooms would make a huge difference in the overall guest experience.

Did not take the opportunity

Everything was good

My bath tub was dirty and service was mid

Aircon was SO loud. So I either had to choose a warm room or loud Aircon to try to sleep to. Breakfast wasn't great. I ordered the avo on toast one morning and the toast tasted like it was soaked in oil, I actually threw it up. I would not stay here again.

I didn’t like that I had to pay for parking and it wasn’t clearly mentioned when I made the reservation. Or maybe I didn’t look close enough.

Front desk staff were pleasant and helpful. The bartender/waitress at the restaurant was fun and attentive. We enjoyed our night’s stay at that particular Doubletree.

Always!

The room is well accommodating for a disabled guest. The room comes with a microwave and fridge however when going to pop a bag of popcorn using the microwave, we blew a fuse which took out the fridge,microwave and tv. Maintenance arrived quickly and corrected the issue.

It Was, Nice, and Clean

Hotel is nice. Room I stayed in was pretty spacious pretty easy to get in and out . Check in was easy and fast . Would stay there again

Clean. Easy check in and parking .

My stay was ok but it could have been better. It didn't appear the carpet was vacuumed, there was dust on the coffee pot, no writing pad or pen. There was also a dirt spot on the comforter. There was also something on the bathroom faucet that I cleaned myself. It was a little gross. Other than that, it was ok.

At 1:30 AM, a transient or robber was knocking on doors to gain access. Not pleasant.

Everything was excellent!

I loved everything about this place! Staff was attentive and excellent! Dinner options were superb!

Beautiful clean place

The rooms are very nice and clean! Comfortable beds. Very close to freeway entrance. Lots of restaurants in the immediate area.

I would never stay in that hotel again.

The only thing I wish they offered is complimentary breakfast, as that would have made the experience even better. Aside from that, everything was great and I would definitely stay here again.

Great

Tranquilo para descansar.

Parking should be included. Given the room rates

No body wash,No shampoo, room not clean old furniture sofa, this is first time I paid for parking lot and breakfast too, they charge you for everything including water...

Love the costumer service very clean

Shortly after the power went out 11ish, I woke up gasping for air. This is scientifically proven, I was given my test results when tested for sleep apnea in 2012, my heart stopped beating on average of 12 times per minute, this is not hearsay. Sleep apnea causes severe breathing difficulties which cause the heart to stop beating. To say it was the most miserable experience at a hotel stay would be an understatement. According to a google ai search I did while at the hotel, the area of California is given a 3-10 notice by the utility company.. We should have been advanced notice and when I asked the front desk clerk why a notice wasn't given, she said we don't have the ability to do mass emails. Nonsense!

Loved our stay. We will see you next year!

I have dated this hotel previously. This time they put me in the east Tower. The bed was horrible. The water pressure was horrible. The towels felt like sandpaper. They do offer a breakfast, but it should be free. We shouldn’t have to pay $10 a person or I press it that I would get free at different hotels.

The staff are helpful and professional. The room is clean.

Not there fault, but electricity off all night so couldn't use apnea machines. Rough night.

Overall 10/10 highly recommended.

Bedding was not clean. I was not moved to another room. When asked I didn’t even stay in that room waste of money.

Wonderful staff and great location

My free breakfast wasn’t free Just not a pleasant experience

Staff is very professional, friendly and accommodating to your needs. 😃

Breakfast - most items were stale. Specially baked ones.

The no complimentary breakfast was sad to hear. No tv package was not good.

Terrible communication choice on part of the hotel!

Everything was great, except for the inconvenience of all the electricity was shut off at 10:40pm - 4:15 am. Due to something with the electric company. Other than that, it was great.

It was very clean.

Very quiet

Everything was good but the phone didn’t work in the room. Being disabled that can be a problem. Other than that staff was super nice and helpful and the property was clean and updated. And the food was really good at the cutting board restaurant. We enjoyed our stay.

Great stay

Everything was great just what you would expect. Friendly staff and clean room.

Staffs are friendly and worth staying..

We were trying to find the pool when a staff member noticed us and said, “You look like you’re trying to find the pool.” He then walked us right there. (I think it was someone from the maintenance department), but I’m not sure. He was amazing. Most associates would have walked right past us and not helped. He not only helped us but did so without us having to ask. Once we got to the pool, we noticed that the door was broken (it was totally user error). Another associate came to help us out and made us feel like we were idiots. I didn’t drive to the hotel; I got an Uber. However, an hour before checkout, I got a rental car. They waved us in and out without charging us the parking fee because we were there for a short time. I will definitely be back to this location. Everyone went out of their way to make our staycation a great experience, and it didn’t go unnoticed. Thank you for making our stay so enjoyable. ❤️❤️

Clean room

Walking distance the stadium. It’s a Perfect location for that

Clean and reasonable for the price. Great value, comfortable room, nice bed and pillows. I enjoyed my stay.

Above all else, in the middle of our stay, we were quite literally accused of smoking and having some kind of ash fall out a window. We were literally eating crackers.... They also mentioned some kind of smell, I had a lot of candles going to make up for the sewage smell all over, but I guess that was the wrong thing to do as well. Basically if you want to be gaslit into being told you're a smoker and get kicked out by some 6 foot 2 security guard with a cop complex. Come here. I'm five feet tall, 95 pounds and disabled, and this guy was ready to drag me out for asking about specifics. It was honestly scary, and they didn't even let me get a word in to ask what they were even talking about. This entire ordeal made me pretty sick, physically, as I was forced out of a building with no care on my ability to move properly. With no ability to speak for myself or to even suggest maybe they were at the the wrong room. Because of this, I missed picking up medications. I had to go to the doctor to make sure my heart was ok after being rushed so badly. Fairly crazy experience that left us feeling physically and emotionally ill.

The breakfast was good and had a nice verity to chose from. House cleaning was not very good. I had a five day stay and the room was only vacuumed once and not very well that time. I returned at 3:30 pm on my last day and my room had not been cleaned, fortunately I saw someone from house cleaning and she said she would clean on her way out. I was not able to sleep due to the noise of equipment or some kind of machinery cycling on and off constantly. I texted the desk a few times and they said they would have maintenance check it out but from my knowledge they never came. I must say my stay was not very pleasant.

Love this hotel! Besides elevator going to the 600 rooms. The one on the right doesn't feel stable on the floor boards but everything else is amazing!! Breakfast is always the best!! Love this hotel! So close to everything as well!

Breakfast was good and gym was nice

Great

Shower was dirty, bedding and carpets were stained.

Gym couple use some updated equipment and other tools to use for cables. Cable machine needs to be cleaned heavily if not completely replaced.

This is an excellent hotel! The staff is very friendly and the jacuzzi is terrific. The breakfast is also awesome. 👏

It was good but I didn't like the surprise parking charge.

Great everything!!!!

They gave away my room, charged me for another room and hid for five days so they couldn’t get my refund. Also had talk to a front desk a day prior to check in and still gave away my room, More likely will have to talk to a lawyer

Clean and comfortable room.

The staff is really amazing! My only complaint is that the carpets are dinghy and the walls need to be cleaned. The bed was very comfortable. It seems as if this was once a great hotel but it is losing its luster due to age and it is in need of a deep clean.

The staff was really friendly, the hotel was very clean and the fresh baked cookies when you check in were so delicious

The moment we get to our room, we realize the room had no ac, so for the next 2 hours we were trying to get ready for our festival in the heat (during a heat wave as well). Annoyed as we were, we had no real complaints and just thought, these things happen, we are usually very patient people. However, Sunday night at 2:30 am, we are called down by security to let us know that on their secured lot, all 4 wheels of my car were taken. How that happens with security on site is beyond me... When reached out to me by the hotel manager Megan, she does let me know that they do have a policy of no liability for the car, which I understand, this is an insurance issue. But the fact that I requested some kind of discount to my room, for the inconvenience and ruined experience, which is still something the hotel should strive for. I am met with a "I'm sorry but that's not our problem" I am saddened by this, since this was our third time staying here, and we really liked the hotel, but this is our last ever stay and I can not recommend to anyone to stay here, with this kind of commitment to customer satisfaction.

Breakfast was great and room was clean.

3day stay. Our bathroom didn’t have any hot water after the first night. AC unit was loud. Elevators are small, barely fit 3 people and their luggage. Staff was friendly, lobby clean. For the amount of money they charge people they can at least have a decent pillow, hot water and give their rooms some TLC.

😎

Room was nice and clean and hotel offered lots of amenities. Came during festival time and only downside is it got way too expensive and was denied an extended check out. Unfortunate that breakfast is not free either considering how much i spent already

Needs remodeling

We enjoyed the bar and restaurant.

Spa was very relaxing

Clean room. Great customer service

Everything was perfect and the bar staff/reception staff was amazing!!!! Thank you for having me!!!!

Amazing staff

Estaba bien el lugar cercas del freeway

It was dirty and they needed to clean it up

Clean rooms. Safe location, very friendly staff

Great stay,

I stay here every time I visit my family. They are a great staff. Annika has a great team, she’s amazing as well.

This is one of my favorite Hotels to stay in when i come to California.

It was a great hotel with comfortable beds. The only downside was that the carpet and the bathroom walls were dirty. The check-in area was loud with noise coming from the bar and the elevator hallway which made it difficult to hear the staff.

I stayed 4 days and my room never got serviced and I have no clue what the smell was in my first room

Clean room. Helpful staff. Good location.

Good place

Great Staff

Great service

Great Place to Stay at the time for the price we got! Would recommend if staying in the area or even to the Yaamava Casino which is a 20 min drive from here!

Clean room, great guest service

Front Desk top notch. Friendly and accommodating.

Yes

Everyone was friendly & attentive.

My stay was okay, but there were a few issues. There was a constant clicking/tapping sound from the ceiling, especially in the bathroom, and the AC wasn’t working at first until maintenance fixed a thermostat conflict. The next night engineering came again even though it was already resolved, which showed poor communication between the front desk and maintenance. Staff were polite, but the experience was a bit disappointing.

Good

Good hotel for a business trip.

Didn't use

Nice

The hotel was very nice and clean. I loved that it had a bar and they have a buffet style breakfast in the mornings. The staff was very nice. 10 out of 10! My family and I will definitely be staying there again

Great Customer Service

They took the time to provide all the information I needed, which made everything smooth and welcoming from the start. The room was clean, well-maintained, and comfortable. The bed was especially cozy, ensuring a good night’s rest. Overall, a great experience, and I would gladly stay here again.

My room was spotless. The staff were amazing.

I love this place great customer service

Nice and super clean. Nice staff

Answered my questions with kindness and efficiency. Clean room. Wonderful buffet 😋

Clean room and a great stay

Hotel was very nice as well as staff

Staff was amazing! Close to lots of restaurants and room was comfortable as well as clean.

Staff was courteous and the facility was clean.

Terrible squishy mattress that provided no support……. I could barely move when I woke up and on the second night after I was told “all the mattresses are the same” I requested a trundle bed to sleep on hoping it would be firmer , I was charged 15 $ EXTRA when my two night total was over 500$ and I was told I couldn’t be moved to another room with a firmer mattress. Also tiny micro fridge in room and bathroom toilet ran all night. Also AC could only be lowered to 68.

Clena room

Excellent

Always on point when i come here

Very clean room , and great staff plus they have cotton sheets

Great

Very clean, very welcoming staff and felt like they were there to serve and make sure we enjoyed our stay!

Staff was great. Some of the plugs did not work. We did not have a shower curtain, so water went everywhere. It needs to be fixed. Fan was on on Auto, but ran all the time we were there, so weird.

We love staying here we eish check out time was 12pm could sleep alittle longer

Nice staff

Best experience and customer service

The rooms were clean and the staff was friendly and helpful

The room was lovely, very comfortable and clean. The staff were friendly and welcoming.

They couldnt fix it & asked if we can wait til the next day. At 79 degrees, I told them no. They did move us to a room with an AC working. toto fix ot

Room was right off the elevator you can hear the elevator coming up and down along with the people. Staff was great.

The $75 non-refundable dog fee was unexpected and a bit high, as was the $14 self-park charge. The other hotels in the this area have no-charge parking lots, so this was unexpected.

I was disappointed about the said continental breakfast and the staff at the dining area were not friendly as it should

The staff were friendly, the breakfast buffet had a good selection and the food through the bar was delicious.

Nice hotel. Modern decor, clean and great value. Beds were so comfortable. Ate at Cutting Board restaurant in Lobby area. Delish!

Great hotel and staff

Clean room

Cleab

Like we’re just stopping through to sleep on our trip 😭 BUT, I would stay again, all that said. It was quiet, dogs were allowed all though the crazy highest fee ever, and felt safe, and was CLEAN. And that’s the most important things for me so. 4 stars 👏 I just know now what to expect 😂

Housekeeping never cleaned the room once even though I had requested it with both the front desk and maids I saw cleaning other rooms on my floor. No fresh amenities including towels were given and it should come as no surprise, there were ants in the room. During checkout I told the front desk and all I was given was a refund for one night’s parking. I do not see me returning to this hotel in the future after what happened. There’s no excuse for a room not to be cleaned, especially when it was repeatedly requested. What am I paying for?

Clean. Great pool

Staff was very courteous and helpful. Room was clean and spacious

But the rooms were clean

5 stars I love the double tree

Clean spacious room

clean room

Yes

I remember this hotel used be the top in Loma Linda area… but now it’s got older and need some improvements. Staff was really good but bath tub and mattresses need some work. Good location close to I-10 & I-215.

Excellent service

Clean staff was nice

Room was very clean staff was amazing

Easy check in, comfortable beds, clean, refrigerator and microwave in the room.

Everything was great !

Room was hot, had to call in and wait 40 min for furness to be turned on. Back of bed was dirty/ dusty

Clean. Good service.

Nice Staff

Yes

Staying here for last 10 years. The facilty has kept the hospitality standards up, including at challanging Covid-19 times. You have to pay extra for the parking, which I would for safety. These days, the bar and the breakfast buffet are the highlights. You might get reasonable deals through Expedia. Will continue to be my place to stay at in San Bernardino.

Staff was very friendly.

Yes, the staff was very friendly and the room great.

Friendly staff clean rooms quiet place to stay just the bad thing parking cost 14 a day and doesn’t have free breakfast

Everything was great except there was a small dried dead bug on the bottom of the shower curtain and stains on the hand towels :[

It’s dated but clean. I recommend

No free breakfast

Excellent service and good stay

Loved it thru and theu

The room was very clean. The temperature was hot for 68 degrees. Had to open the window. Travelocity did not mention the $14.00 self-parking fee and the free breakfast was actually $18.00. The staff was very courteous, but kept writing 10/29 for my December stay (very strange).

The room was to warm for me.

Staff was friendly and property well kept.

Just

The staff did promptly address our concerns, however this doesn’t resolve the underlying issues with this property at this time.

Staff was amazing and friendly

The bathroom shower was moldy and very dirty.

Bed was comfortable but bathroom needs updating/additional cleaning

But with San Bernardino, first room had stains on the headboard the sheets and the floor are requested to switch rooms after they offered. Second room beds were great everything was clean except the door didn’t lock, the TV was staticky , and there was no hot water in the sinks. So then I got a third room the door locked. One of the beds had sheets that wasn’t as clean to me so I switched those but everything else was good and clean. I give this place a two for the lack of cleanliness for the sheets and the door lock not working and no hot water. But, the agents were very helpful, pleasant and accommodating. So if you have any issues, they are willing and able to accommodate you as quickly as possible and work with you. I appreciate that. And I do like how parking is free and secured. The staff didn’t remind me that breakfast was served for free, if it was. So I didn’t experience the breakfast. Liked various options of food around hotel and close to freeway. Good central location to malls, restaurants and community events like Festival of Lights.

Clean room great staff chocolate chip cookies

The room was ok the toilet is way too low and when we needed help with tv front desk rude

Yes

Why can't a Hilton spend money on shower and window curtains that actually cover the area they're meant for ???? Seriously? The staff here makes up for a tonne of awful management decisions.

Clean

Yes

Room was clean; no bugs at all. Elevator was scary. One was broken down halfway through our stay. Area is nice. Staff very nice. Free water daily at reception. Buffet was kinda expensive, parking fee. Restaurant in hotel was pretty good. Overall 7/10

Yes

Yes

Good customer service

Great staff, great location and very good hot breakfast

Stayed for 6 nights. We didn't read the fine print for the reservations so breakfast was not included. Two rates based on weather you wanted breakfast. They wanted to charge us ~$19 per person per day for their breakfast. Second, the room was only cleaned 3 times out of the 6 we stayed. We had to ask the front desk for clean towels and for the trash to be picked up. Third, absolutely no amenities in the room. Not even a pencil or piece of paper. WTH. The bathroom had a single small soap bar for three people for three days and only 1.5 rolls of TP. Again had to go to the front desk for that supply. We will NEVER book another room at any Double Tree (or Hiklton) again and have related our experiences to friends and family. Bah Humbug

Friendly staff, clean, convenient, safe.

Amenities and cleanliness

Ok for price. Room was not very clean for being a Hilton. Vents have caked on dust. Need a deep cleaning.

The clean and excellent staff.

Thank you!!

Yes

Small room. TV kept going off

Refugio at front desk was very helpful

I did not like that they charge you for a parking space.

Cozy room

Nice place to stay

room was clean

Very clean and rooms were comfortable

Very good experience!

Nice and clean

Check out was at 11am. We were dressing etc. When room service tried to enter. It was only 8:30ish at the time. Also, they were seriously under staffed. We were dining on the patio and only the bartender was working the dining room, banquet room and the patio. He was running. He was amazing

Much better then i expected. If it wasn't for the $15 parking, i would definitely stay here again.

Day bartender & restaurant service was lacking. Evening bartender (Sara) was wonderful and communicative! Restaurant options close to the property were great!

very nice and easy check-in and the room was very clean.

I’d stay here again!!

Yes

The room was very clean and the staff delivered great guest service

The room was decent and the staff was very nice. I didn't like that the parking was open and we saw a unhoused person digging through the trash. We came back late from our event and I did feel unsafe walking from my car to the door to the hotel. Could use more lighting and I was told there was security but I did not see anyone outside. Everything was good except for the parking, if I was traveling alone I would have definitely have been scared walking alone from my car to the hotel entrance near the parking area. Luckily I was with my husband, but this should be something that is addressed especially since it is a bit of a walk from the hotel door to the parking area.

Rooms were spotless and comfortable

Hot tub was lukewarm. You could not see any steam arising from it at night. The breakfast was mediocre. I got the buffet included, but would definately not pay $18 for it.

Upon check in, we were greeted by the most friendly and enthusiastic employee named David. He was very friendly and inviting, and speaking with him during the check in process was like talking to an old friend! He accommodated our room type & location request and made sure we were on the top floor. Our room was cozy, clean and comfortable. We also interacted with Refugio, who was also friendly and helpful and had a great personality just like David. Both of these wonderful men were such a breath of fresh air and a pleasure to have met! This is our 2nd stay at a Doubletree by Hilton & I have to say, employees at both locations have been top notch! Thank you for an enjoyable stay & keep up the good work ! Merry Christmas !!!

Clean and comfortable

This hotel is great..! Super clean, great pool and bar, lounge area.! They dont look at you all funny like what are you doing here you actually feel welcome

Breakfast was great. Staff friendly and helpful

X

Seems going down hill, beds not comfortable, also no shampoo body wash or conditioner in room smh.

Clean and great stay

The music downstairs was loud quiet party music. The tab at shower was dirty

Clean & nice hotel. At check-in, Navy was polite and overall great! Rooms were spacious and clean. Will stay here next time we’re in town.

So clean so comfortable. But near main street. Traffic is noisy

The staff was very polite and helpful

Everything was great

Staff are very friendly

Clean, spacious, and pleasantly appointed room. Very quiet room/ location with no street/freeway noise whatsoever. Only downside was the room temp was overheated at 80 degrees! Took awhile to cool down to 65 but slept comfortably. The warm choc chip cookies were delightful though.

They don’t have any convenience offering like water bottles or snacks but the do ‘conveniently’ have vending machines with $4.50 Aquafina if you are thirsty. Worst hotel.

The property seems to be falling apart , stained walls and carpet throughout the property, elevators damage.and dirty. Staff is friendly.

good hotel

Staff was and front desk had weird policies rite not helpful at all. Lack in training and communications

Refugio was the front desk clerk when I arrived at the hotel, and he was amazing. After a long, tiring drive, he welcomed me warmly and made the check-in process smooth and easy. If you have the chance to meet Refugio, know that you’ll be well taken care of. Shout out to Refugio is the best !!!!

Staff is professional, and friendly. They were accommodating to my needs. Room, restaurant, lobby very clean and well maintained.

My family and I enjoyed our stay.

Excellent service

Super friendly and helpful staff , easy check in, and really clean.

Satisfied

For one, I was charged a parking fee for each night I stayed, then the parking signs say they are not responsible for the vehicle while on their lot, they’re not liable for anything while in the lot!!! So what’s the charge for?? It was undisclosed!!! At booking, then there is no coffee when checking out!!

Staff & service

Room smelled like bug spray , and ceiling / wall looked like it was leaking.

Excellent stay very clean and comfortable

The guy at the front desk was nice in friendly

Yes it was. I had no problem checking in. Representative was very polite.

As a Hilton HHonors diamond member, and someone who was stated at many properties over the months due to my job, the Doubletree in San Bernardino represents the first property I have stayed at where I was not made to feel like a diamond member. I will not be staying at this property again. Ever.

Staff is very welcoming, rooms are always clean, I feel comfortable and safe there. My go to hotel and location is great close to lots of food places.

Worst customer service ever!

Staff as very professional and helpful. Hotel was clean and smelled nice. Only comment would be the breakfast food was cold. I would definitely stay there again.

We had to be somewhere before breakfast was served. Didn’t use pool or hot tub or gym. Room was clean, beds were comfortable.

The staff was very friendly. My room smelled musty, the sheets on the second bed were stained and the bathroom faucet dripped.

I usually come here for medical but this trip wasn’t the cleanest. The bathroom definitely needed tlc and my sheet had a shoe print on it.

Very good and clean

The room was exceptional. The staff was helpful in assisting with parking. I would highly recommend to anyone to stay.

Very clean and comfortable

Staff was nice room was comfortable.

Tub didn’t have hot water and was throwing cold water and curtain wasn’t reaching the floor at all and I slipped and fell

We did not to get our breakfast that was included. Doors were closed we checked out at 10am and there was like some kind of trash on our bed while under the covers. The pressure to the shower was none. We’ve stayed many times and this was not good this stay

The hotel is very well maintained. The rooms are clean and the staff are friendly and helpful.

Rooms are always clean, staff is so friendly and helpful and they give you complimentary cookies. They also remembered me from the last stay there. Beds are nice and comfy and bathrooms are always very nice and clean. Our A/C wasn’t working and they sent someone up right away.

The hotel even checked up every day to assure we had an amazing stay and everything was up to par. Definitely a hotel I’d stay at again.

Yes everything was great except for the breakfast a better break fast and I would've given 5 stars.

Clean room, staff super friendly and helpful.

Great value. The biggest downside was the heating unit was very loud when it would come on.

Great location and very nice rooms.

Reported the elevator broken 5 separate times over 3 days and each time it was ignored. The restaurant in the hotel could not accommodate eight people at a table or tables pushed together so we had this sit on a bench against the wall like we were in a Denny's. Not a Hilton restaurant experience.

They did not clean the toilets and the deressor where broken

Room and staff

Clean room. Convenient location.

Placed into the incorrect room. Then when placed into the correct room after a lot of confusion from front desk staff, the appropriate room had no AC for the first night. When seeking compensation for the first night I was accused of lying about the AC despite the maintenance person having to get into our ceiling to fix it.

Rooms are filthy. The wall had a stain that appeared to be blood. The carpets are dirty, dusty/stained and not vacuumed. We stayed for 4 nights - the room wasn't cleaned during our stay. The bathroom pretty much floods when you take a shower. The shower curtains aren't long enough to go over the tub and shower head isn't adjustable so water soaks the curtain, drips/slashes onto the floor. The bathroom floods and water runs out to the closet area. We were having to use multiple shower towels every time we showered to soak up some of the water and avoid slipping. No solutions were offered other than providing tiny plastic bags to put soaked towels in. Which I didn't use because they weren't big enough. It was a huge disappointment, inconvenience and safety hazard.

Staff was super nice very accommodating the room was nice and clean.

Little bit of traffic noise in the room. Although, night time was quiet. Has a small gym and pool area. Water is paid and parking is $18/day

Staff was awesome. I did tell the staff that the elevator buttons were not working correctly. The number 4 did not work. Told the staff. My wife thought we were stuck in the elevator butnother than that no complaint here

Slow check in with a long line, 15 minutes past check in time.

The staff was friendly and welcoming. The room was clean! Would definitely come back.

Spacious clean and comfortable room in a safe and convenient location.

Yes

Amazing service amd room. Will definitely book again in the future.

Great hotel for a music festival stay

Clean room and staff were very welcoming.

Staff was very helpful with allergies

Hiving it one star for the following reasons.! The front desk guy was a dbag..! He tried to swindle me into paying for parking even though there is free parking on the side of the building by starbucks he even went as far as well if uou get towed its not our fault..! The toilet kept running the hanfle was messed up the sink faucet was dangling the pool was dirty and needed cleaning..! For being the double tree it was bad..! The Montebello dounle tree is way better …!!

Yes

Overly priced for a basic room.

What was advertised on the page I booked was not what I got. Also parking was $14 a day

Very comfortable and clean

All the above

It was good service.

The staff was amazing and very friendly I had a wonderful experience

Was amazing , staff amazing ! Great beds !

Room a little small

Great experience and friendly staff. Clean and spacious rooms.

Room spotless, help with questions?

The room was clean and quiet.

Nice staff, stay was okay. Not great, not bad, just a typical hotel stay. Nothing to complain about, nothing to praise.

Great pool area

Great room and amazing hotel

All staff was nice and welcoming the only issue with the room 403 or 401 don't really remember the room # is that the TV is in front of the restroom from the bed. It was the opposite side. So had a hard time watching tv.

Awesome place to stay

.

Nice and friendly staff. Comfortable and clean rooms.

Staff was friendly, room was clean. Need to bug bomb for fleas though and security needs to do better about keeping homeless out of parking lot.

staff was amazing and welcoming!

No problems at all. Great service!

Perfect

There was no lotion in the room and they took forever to bring it. When we called the second time they were rude.

Hhhhhh

Have to pay for drinking bottle water.

Everyone there was kind and the hotel was very clean.

The staff is amazing

Very nice staff and the room was clean and nice.

Very clean and very comfortable. Extremely friendly staff and the hotel was beautiful.

Morning staff was extremely rude to my wife, simply for asking where to get ice as we were rushed to get out and they were busy. Very simple to be polite adn helpful but they were rude and unhelpful. We will never stay at a Double Tree again.

A great staff and great property

The cookies when you check in are amazing

The hotel is clean. It is an average hotel. We just stay overnight, and we did not take the breakfast from hotel.

Clean Room. Comfortable.

Great, affordable, well located, and comfortable place to get a good night’s sleep before continuing my weekend long conference.

N/A

Good

Estuvo muy bien

Love it here. They always treat us amazing. Thanks guys!

Clean, nice staff

seems minor except that it was supposed to be our breakfast: whoever made the oatmeal obviously has never eaten any. it was so watery that there was almost no point in eating it unless you were thirsty.

Very good stay; very good breakfast; very friendly and helpful staff; nice hot tub; relatively quiet even though next to freeway; overall very good.

The first 2 nights, only lukewarm water in sink/shower. Thursday there was no hot water at all (no shower). Let run for 10+ minutes. Notified front desk, left room, and hot water was restored and working that evening. However, trash from bathroom was left on counter and bed not made (prob due to off schedule maintenance). Positive comments…desk staff was great and found the lobby very festive. Did not have time for breakfast and did not visit on-site restaurants.

Clean and the staff were very polite.

The shower had hair in it, brown stains on it and the pillow case had a drop of blood. The carpet in the room was dirty.

Area outside hotel was very well kept & nice curb apeal. Staff was very professional & made us feel very welcome.

The room was a good size and in good condition, walls were pretty thin I could hear the guy every time he cleared his throat and various noises. The toilet could have been cleaned it had small remnants of the last guest in the bowl and all surfaces - door knobs, handles and etc. could use a good wipe down and sanitizing. Overall, I would stay there again, plus it's dog friendly. I would suggest a doggy station with dog bags and a trash can out the main side entrance there's a ton of poop in the grassy areas.

Grateful

In addition, the bathrooms were clean, but, why are there no extractors or vents? People use the restroom, take hot showers, and need some sort of ventilation system.

A good hotel to stay for a quick work week. A little dated on the climate control. It was either too cold or too hot all night. The unit was also a bit loud.

Nice stay

It was nice and quiet

My favorite place to stay when on call

Loved the service and Hotel, I did experience a problem witch was not there fault and they took care of me and took care of the problem immediately, Thanks to David front costumer service desk. I never got a call or anything from a manager, as I requested it. Other than that everything was excellent.

Spring mattress Very old

Great breakfast, but the property is pretty old and not well maintained

N/A

Water pressure low and building shows its age but the staff and location make up for it. Great stay.

Nice andafortable

Got hit with a surprise $14 per day parking charge on top of regular charges.

AC was nor working properly. Loud was too loud and it was either freezing cold or really warm, nothing in between and there was no way to shut it off. We had a very bad night because of that.

This was a clean, cute space where we felt welcome and well accommodated

ironing board wouldn’t stand. iron was dirty and stained my shirt I was ironing. asked maid where pool was and she didn’t know and couldn’t speak English. your front desk folks are top notch!!! jacuzzi super dirty. I would stay again but not ever coming back to San Bernardino.

None of the outlets worked in either bathroom. Other than stocking towels are room was never cleaned

Did not get in spa

Clean and good. Just many things broken down. I the room outlets didn’t work except for one, bathroom door wouldn’t stay open, locked out of room with key card had to try it 10 times before it would let me in.

dirty room, terrible hospitality, worst place to stay

Very nice staff. They explained everything when we checked in. Room was very clean.

Breakfast was good, staff very friendly.

Bien

Bed and towels are clean. Dirty carpet, dirty walls. System was down when checking in so it took a while. $50 deposit $14/day parking

Best hotel in the area. Bar and restaurant is good.

Great place

Excellent

Disorganized and chaotic, for breakfast inclusion on a 1 night stay. Wrong address (las vegas ibstead of portland oregon) for parking charges. Dismissive attitude at front desk for checkout.

The lock wasn’t working smell like cigarettes and not breakfast I have to pay for parking and breakfast

Really enjoyed our stay. It was very comfortable.

Friendly staff

The room not clean

Clean and quiet place. It wasn't too expensive and the place were nice. Friendly staff

Just wanted to thank Annika at the front desk for being so nice and considerate in regards to the circumstances that we were dealt with upon arrival. She did her best to make us feel Welcomed and made us feel like we mattered. Excellent Job at handling a bad situation!! We were very pleased and Thankful

The room is not clean The toilet cover is broken Never go there again

It took the bartender more than 10 minutes to acknowledge me, one of the bartenders was right in front of me and did not even do eye contact, I was super hungry, did not say anything until another bartender nicely approached me. On top of that there was some pluming happening in the room next to mine and all the dirt from the pipelines went to the toiled and sink of my room, that was very discusting, I had to call the front desk to send someone to clean... I was receiving text about my stay and I send the video of the dirty floors as well as pics of the sink and toilet, they stopped sending me any kind of message.

I drove 29 hours from home got to the hotel to check in and got to the front desk they told me they have no AC in one part of there hotel said the part where there is AC working they already moved all the other customers in there and there is no more available. That is very unprofessional they could of given me a call or any other customer that had a reservation because i came a very long way and had limited funds to go book another room elsewhere. And have to wait for my refund because i could not stay there with no AC how would you even think that someone would want to stay in a hotel with no AC especially in California heat crazy. Just very unprofessional no communication or common courtesy to there visitors driving far.

Everything was great but we had a scare in the morning. There was a guy sleeping on the floor laying on your room door. It shook us! But besides that everything was clean, breakfast was great, and staff was really friendly.

Jqb well done !!

Good

I liked the property and the pool was good jacuzzi was ok but the main problem I had was the power went off and we missed out on several hours of enjoying our room the day we were suppose to check out. Would have extended our stay if the hotel would have compensated us for not being able to do anything for 4 hours.. They said no compensation due to the power outage and that SCE Edison was responsible. They were rude and condescending about it. We checked out and left. Not good hospitality and would have even accepted points. Or just an extra 4 hours to check out. Hotel wasn't crowded cause everyone start leaving during the blackout and we weren't the only guest asking for some sort of compensation. Many guest asked. So 👎 because of the insensitivity about the situation.

Staff all very friendly.

Clean, connivant & confortable.

Amazing costumer service, clean and comfortable rooms.

We liked it was close to restaurants, the hospital and the bed was very comfortable.

Love this place. Very versatile. I’ve stayed here twice on a cross country road trip. I’m looking for easy in and out, good food, great service and a clean, comfy room. This checks all the boxes. Seems great for conferences and groups too as the hotel is always full of them.

Horrible stay and overpriced

Room was clean , gym was great

Clean and comfortable!

It was a very nice stay. We were there for 8 nights

Unfriendly

Perfect

Solid hotel, clean, friendly staff

Great property in a decent part of town. Lots of nearby dining and friendly staff.

Very nice room, quiet, friendly staff

I loved everything about this property

I thought this was a 4-star hotel but I was wrong. It feels unsafe because as soon as I get to the front desk, there was a not sober person badgering the front desk. There was no security guard at 10 pm there? That person kind of followed me around a little bit on my way to the elevator, which freaked me out as you can imagine it’s late at night there was not a lot of people there. The room doesn’t feel clean. The AC was so loud like a motorcycle. The breakfast was not included even thought this website makes it seem like the breakfast is included. I had to pay $20 for the breakfast buffet and the choices were not that good. I’m there for a business meeting but did not enjoy the stay.

Everything was great

Large room and helpful staff.

Very disappointed that they changed their happy hour menu. Enjoyed some inexpensive domestic beer and a different selection of small plates.

Everything was fine, just beds need to be replaced.

Clean, comfortable hotel room and nice lobby areas. Would stay again.

I have stayed here 3 times. But this time the TV had a line through it, (I called and they didn’t even fix it), AC barely worked. Also King was Not comfortable.

Friendly staff all around

They assigned a room that you could tell previously had a pet. They changed our room. My wife has allergies. I wish all hotels go back to no pets allowed or have designated floors or rooms.

Check in process was fast and easy. The front desk staff was friendly and provided great food options. The room was clean and the bed was comfy. Will book here again.

Property is beautiful! We spent our night at yaamava casino and wanted a nice hotel to sleep at and this was it! The surroundings are rough but this hotel makes you forget about that. Super clean, nice staff and great breakfast and coffee!. Restroom had a bit of a smell to it but other than that everything was great

Nice staff, always there to help you with any needs. Only thing is my floor (3rd floor) people would leave their room service food by the elevator table and wait until the next morning until the cleaners came by to clean it. Other than that, there’s ice makers on every floor, close by the NOS event center and a lot of food spots

Family friendly facility

Sucked

Parking and sub charging I will never stay at that hotel again they are better and cheaper places to stay at around that area.

super easy check in and the warm cookies are soo good

Real nice place super clean

Everyone was very friendly and I felt safe :)

Can’t check in won’t honor reservation need help

I had a fantastic stay!

The rooms were clean and of course the cookies

very clean rooms! staff is super friendly and helpful!

Awesome, just some bugs outside on south east exit door

We love coming here we had a blast

Friendly staff and great location!

MAVIS AND TEAM WERE AMAZING. GREAT PERSONALITIES ive stayed twice and excellent service

Hospitality

Love the cleanliness

Christine was the best! The bed was really comfortable, and I love the warm cookies they give out at check in!

Great

Customer service was great. Had a pleasant check in. Property was clean and so was the room. Pool hours were decent and clean. Would stay again on next trip.

The guy working the front desk was awful and cancelled my booking. I still haven’t been reembursed from that cancellation and I’m very angry about it.

Hotel was clean, comfy, quiet, and the staff friendly. I only wish there was Keurig and magnifying make up mirror in the room. My eyesight not so good. Would stay again and recommend to stay

It was so amazing. I like the hospitality. I love the energy knowing I just lost a friend that day, so yeah I loved it. I will be back soon.

Good customer service and clean room

Excellent Customer Service, good breakfast, Easy parking. Love it 🙏

IT was okay, decor a bit dated at this point.

Great

Great value for the area, convenient, nice accommodation.

Friendly staff. Fast check in. Fast check out. Great breakfast options.

Was a wonderful experience

All of the staff were super helpful and kind. Thoroughly enjoyed my stay!

The carpets have stains, the hallway was really dirty although my room was clean except for carpet stains and the orange chair was really worn and broke down looking. Also, super dim in the rooms, bathroom fan didn’t work so it got steamy and couldn’t see the mirror. Staff is AMAZING though!! They’re really the very best. Also bed and pillows were super comfy and water was nice and hot.

So far everything has been amazing and we choose to stay another night

We reserved two rooms for one night. Check in went well and customer service was exceptional. One room was in need of some updating - the vanity area was falling apart, nails sticking out of wall to give just a few examples. The other room was in good shape but I found hair on the pillows and blanket and sheet as well as in the bathtub faucet, wall and soap bottle. We checked in super late and by time we noticed we were too exhausted to say anything so luckily I brought my own comforter and used that with no pillow for the night! For the cost, both rooms should have been excellent. Also I immediately had an upset stomach after eating a few bites of eggs, potatoes and bacon from buffet. Finally, the restroom in main lobby had 2 stalls with dirty toilets.

My room was far from parking lot